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October 27 2017 | ISSUE NO 2,036 | travelbulletin.co.uk

World Travel Market

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Cover Pictures: Main - london.wtm.com massive is going to happen on 18th May next year.next May 18th on happen However,to going massiveis comply.to aregoing they how about thinking start should they that warned but year,nextforce into May in comeregulations,which new the over‘keepcalm’ to agents done. be to needs what on agents confused many with raised, were regulations protection data new the surrounding issues the Mallorca, Calvia, in weekend last held was which annual conference, Group’s Travel Elite the at discussion panel A IN regulationsprotection data on now’ ‘act to Travelwarned Elite members Group 09 travelbulletin.co.uk 03 12 08 13 11 AGENTS FROM DCT Abu Dhabi’s key UK trade partners were recently hosted on a four-day mega fam full of fun and exploration, arranged by the by arranged exploration, and fun of full fam mega four-day a on hosted recently were partners trade UK key Dhabi’s Abu DCT FROM AGENTS tourist board in partnership with the national airline Etihad. Four groups converged in the Emirate’s capital from London, Dublin, Manchester and Manchester Dublin, London, from capital Emirate’s the in converged groups Four Etihad. airline national the with partnership in board tourist Edinburgh to experience the diversity of products on offer in the destination. Pictured is the London group enjoying Emirati hospitality at the at hospitality Emirati enjoying group London the is Pictured destination. the in offer on products of diversity the experience to Edinburgh Shangri-La Hotel Qaryat al Beri - from the left; Darren Bailey, Jetset Holidays; Simone Smith, Hayes & Jarvis; Harry Smith, Travelbag; Galina Travelbag; Smith, Harry Jarvis; & Hayes Smith, Simone Holidays; Jetset Bailey, Darren left; the from - Beri al Qaryat Hotel Shangri-La Kalfova, Luxury Holidays; Massimo Pinto, Thomas Cook; a coffee server; Bhanu Ladwa, Cruxton Travel; Jane Dawkins, DCT Abu Dhabi; Jane Kiff, Jane Dhabi; Abu DCT Dawkins, Jane Travel; Cruxton Ladwa, Bhanu server; coffee a Cook; Thomas Pinto, Massimo Holidays; Luxury Kalfova, Flight Centre; Nelesh Patel, Kenwood Travel; and Amit Bedi, Stallions Air. Stallions Bedi, Amit and Travel; Kenwood Patel, Nelesh Centre; Flight SHANGRI-LA SHAKERS... SHANGRI-LA He said: “Don’t panic about the changes; nothing changes; the about panic “Don’t said: He ABTA,legalaffairsdirectorat Bunce,toldof Simon training opportunities booking incentives, agent offers & agent bulletin Network news & views from The Global Travel bulletin briefing & new industry launches a round-up of the latest deals, offers news megafam highlights from Destination Canada’s agents share their favourite megafam bulletin Sandy reflects on her time in Cyprus notes from normanton £50 M&S voucher play Su Doku for your chance to win a puzzle bulletin

This week 24 21 19 14 16 event in Bristol images from our airline showcase event bulletin Group’s conference in Mallorca we report from the Elite Travel conference update wtm news europe americas data. The aim of the ICO is what they call ‘surprisecallthey what is ICO the of aim The data. their with arecompaniesdoing what about information systems. your changing start to need will you ‘forever’, then answering you’re and – for data long the how keep asks you it when example, for it, in if but gaps are there direction, right the in heading you’re then issues, data. the what surrounds and security with shared is it who held, is data such what as columns into data the down breaking spreadsheet, simple a offers guide The to change. how the on for point prepare starting a as – website its on available - problem.”a have will you comply,then and try tosteps takenany haven’t you that Commissioner’ssees (ICO) Office Independent the and them– on have you data the on issue an has customer a hackedor get you if because May for readyget to aregoing you how thinking startto need do you “The regulation is about giving consumersmoregiving about regulationis “The no with spreadsheet the in fill can you “If said: He guide privacy model its check to agents advised Bunce October 272017

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newsbulletin continued from previous page Delegates also learned that standards of data protection differ in countries outside of the European Union. So, for minimization’, meaning that your clients should not be example, an agent sending their client’s details to a hotel in surprised about what you are doing with the information South Africa isn’t responsible for what happens to that data you hold on them. at the other end. They are obliged to tell their clients that “So whenever you take the data from a client, make sure they are sending the information on, but what that company you tell them what you are doing with it and why.” then does with the data isn’t their responsibility. According to Bunce, the real headache for agents is the Bunce said: “Your privacy statement should state information held on emails and he warned attendees that something along the lines of ‘standards of security even if they delete an email – and then delete it from the around data differ once you get outside the EU’ – and trash – it still goes somewhere, and that companies needed the customer will understand this. As long as you’ve to think about how they store and file their data. done what you’re supposed to do, you’ll be okay. He said: “It is up to agencies to ensure that the “With regards to direct marketing, as long as you state information they have deleted is gone for good. The really in your privacy statement something along the lines of tricky bit is how you manage those emails. An auto-deleting ‘if you go on holiday with us we will send you offers we tool for emails could become a necessity, as well as think you may be interested in’ and as long as you give outsourcing this task to an IT company. them a very clear way of opting out of this – for example “The good thing about this new directive is that your a clear ‘Unsubscribe’ button on your emails, then I am third party IT suppliers are also liable to comply with the confident that you can market to your clients.” new regulations, so you can start working this into your (Conference update – page 16) contracts with them.”

£10million investment sees Butlin's develop accommodation offering WITH A continued commitment to improve its offering and elevate the guest experience, Butlin’s has invested more than £10million to develop its accommodation offering across its three resorts for 2018. Guests can opt for a new Seaside Lodge at Minehead; choose from an increased number of Fairground and Seaside apartments at Skegness and Bognor resorts respectively, or opt for a stay in the newly-styled Silver Apartments across all resorts. The popularity of the company's new apartments has seen even more added across the entire portfolio including Skegness which has increased the number of Fairground Apartments available to guests, as well as more Seaside Apartments at Bognor Regis, while Minehead welcomes newly built Seaside Lodges to its portfolio from Easter 2018. The Seaside Lodges form a quaint village located close to the Plantation Quay, all of which are seaside themed to bring a sense of the coast into each living space and offer three bedrooms, a lounge, kitchen and bathroom, private parking space for convenience and extended outdoor space to allow families to make the most of their break. Finally, the company has invested heavily in making improvements to its Silver Apartment accommodation, which will be fully opened from December. Each apartment has been newly furnished with L-sofas, newly fitted bathrooms and updated bedding. The new apartments will be at Oyster Bay in Minehead and Bognor and in Ocean Point at Skegness. As an example of prices, the Fairground Apartments are available from £65 per person based on two adults and two children sharing an apartment at the Skegness Resort on April 16, 2018.

More than half of Brits would refer travel Arizona Adventure from Ranch Rider RANCH RIDER is launching an exclusive, three-part riding brand to a friend/family holiday called Classic Arizona Adventure. NEW RESEARCH reveals what motivates UK consumers to The nine-night itinerary will depart on November 15 refer brands to friends and family, which sectors and and includes three-night stays at Tucson’s White Stallion brands are most referable, and which qualities a brand Guest Ranch, the Tombstone Monument Ranch and should possess to be referred. Sasabe’s recently re-opened Rancho de la Osa. According to the survey results from Mention Me, UK Tony Daly, the company's managing director, said: consumers value the opinion of a friend or family member “Appealing to beginners and experienced riders, each most with 41% of those questioned put off referring a brand ranch offers a mix of horseback adventures, from scenic if they’d been told not to shop there, compared to only 36% 'wine & cheese' rides at the White Stallion to more put off by negative press or social media coverage. challenging lopes, a seven-hour ride to the ghost town of Of those questioned, people would trust a friend (50%) Fairbank available at the Tombstone Monument Ranch. slightly more than a partner or spouse (46%), and only Cattle drives are also scheduled to begin at the Rancho marginally fewer people (21%) would trust an online review de la Osa this October.” from the public than their parents at 23%. Alternative pursuits for guests who want a break from Top travel brands people have or would consider referring horse-riding, include rock climbing, fat tyre electric are Virgin Airways (46%), Centre Parks (40%) and BA (48%). biking, archery and clay pigeon shooting. CEO of Mention Me, Andy Cockburn, said: “This Prices lead in at £1,979 per person based on two research reveals that brands need to really focus on sharing, including accommodation, meals (except one understanding what drives and inspires their customers lunch), activities, use of facilities, taxes, transfers and to want to share and refer experiences - central for the gratuities. Flights are extra. travel sector - and that it’s not all just about offering the To book or for more information call 01509-618 811 or biggest discount.” see ranchrider.com

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Vietnam flights for less than £500 VIETNAM’S FLAG carrier Vietnam Airlines has announced next year’s promotional fares for travel from April to June 2018, with return flights to Ho Chi Minh City or Hanoi starting from £465 or £488 respectively. Flights are operated by the latest Boeing 787-9 Dreamliner offering Economy, Premium Economy and Business Class from Heathrow T4. The flights are carefully scheduled to offer convenient overnight journeys in both directions, and onward connections via its comprehensive network of more than 40 destinations in Asia, Malta welcomes new including 23 within ALL ABOARD!...Agents from The Global Travel Group were sponsored Vietnam and Indochina as Holiday Inn Express on a VIP fam trip from Singapore to Bangkok by Gold Medal and Travel 2. Pictured enjoying the 'rolling canvas' of their artfully well as China, Japan A NEW Holiday Inn Express decorated luxury home - the Eastern and Oriental Express - at Hua and Taiwan. has opened in St Julian’s, Hin are, from the left: Katie Walsh, Luxury by Katie Walsh Travel; Travel must be booked Malta near the beach, with Manisha Rathood, Balmond; Jenette Spirovski, Travel Options 4 U; by 31 December 31 to take free Wi-Fi and breakfast Katie Higgins, Destination 2; Cherie Richards, The Global Travel advantage of the offer. included. Group; Tiffany Woodley, Myriad Travel; Mark Haughton, Escape Worldwide; Gemma Pinder, Gold Medal & Travel 2; Jade Scammells, See vietnamairlines.com The hotel is located in the Your Travel; and Paul Frost, Holiday/Cruise Direction. for details. heart of the seaside town of St Julian’s and is 18 minutes’ drive from Malta Club Med opens two new resorts this ski season International Airport. WITH LESS than two months to go until the ski season starts, Club Med is due to welcome Within a two-minute walk two new resorts to its exclusive collection of alpine resorts this winter, including both of the hotel, guests can short-haul and long-haul ski destinations. sunbathe on sandy St Grand Massif Samoëns Morillon in France opens in December, and the new 4T flagship George’s Bay beach, while family ski resort, Samoëns Morillon is situated in the heart of the Alps, offering 360 ° the nearby Bay Street views. Located only one hour and 15 minutes from Geneva airport, the resort is an perfect Shopping Complex offers short-haul ski destination for families shops, restaurants and This ski-in / ski-out resort offers direct access to the slopes from the ski equipment family entertainment, room and guests will benefit from a Grand Massif lift pass (France’s fourth largest domain) with a casino and a cinema that covers the two ski areas, Massif and Flaine, with a total of five stations; Samoëns, next door. Morillon, Les Carroz, Flaine and Sixt Fer à Cheval). With more than 250kms of slopes, the Less than 20 minutes’ domain offers something for everyone. Massif offers slopes better for beginners, while the drive away is the fortified Flaine slopes are more suitable to intermediate and expert skiers. 16th-century capital, The resort includes more than 400 rooms, kids’ clubs from four months to 17 years, a Valletta, where guests can dedicated ski room and snow garden for children, an indoor and outdoor heated pool, gym explore baroque treasures and restaurant featuring a menu created by famed Michelin star chef, Edouard Loubet. such as St. John’s Co- Meanwhile, Tomamu, Hokkaido in Japan also opens this December - and is the Cathedral and browse company's second Japanese resort, in Tomamu, Hokkaido. Located in the Hidaka designer stores. mountains, guests can explore 29 extensive ski slopes with a total length of 21.5km. Contemporary Generation The ski-in / ski-out resort offers a range of additional activities alongside skiing. These 4 rooms all have desks and include snow trekking, snow rafting and sledging, along with an indoor heated wave pool LCD TVs and feature and outdoor hot spring baths. Located outside the resort, guests can take a tour around blackout shades and a pillow the nearby ice village and try their hand at ice-skating, followed by a cocktail or two at the menu. Breakfast is included ice bar. There are also a range of kids’ clubs for two-17-year old’s, keeping all ages in the price and an Express occupied and safe on the slopes. For the little ones, there is a magical snow garden should Café & Bar serves snacks parents fancy a child-free day out, while teens can enjoy Club Med Passworld, which offers and light meals all day. them a chance to try their luck at activities such as DJ’ing and graffiti art.

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newsbulletin Balkan adds new resorts in Croatia & Montenegro 30% off winter stays BALKAN HOLIDAYS is featuring new resorts shore of Boka Bay. and free breakfast with in Croatia and Montenegro, new hotel The 2018 programme has early booking choices in Bulgaria, Croatia and discounts, ‘thousands’ of free child Best Western Montenegro, plus a lead-in price of £199 places, loyalty discounts, special offers BEST WESTERN Great per person in its summer 2018 main and some additional regional flights Britain is helping Brits brochure featuring Bulgaria, Croatia, during the high season. banish the winter blues this Slovenia and Montenegro, on sale from For more information call 020-7543 5555 or year by launching a winter October 17. visit balkanholidays.co.uk/agents warming offer of up to 30% The operator is also holding prices on off stays plus a free ‘hundreds’ of summer holidays for breakfast for breaks summer 2018, despite the drop in the between now and value of the pound. March 31, 2018. New resorts in Croatia for 2018 are To benefit from the offer, Solin, located to the north of Split and guests need to be Best known for the ruins of Salona; Kastel Western Rewards members, Luksic, a pretty village located on the which they can join for free Dalmatian coast between Split and Trogir; during the booking process. Biograd na Moru, a town situated between As an example of prices, a the Vransko Lake and numerous islets, stay at the Winchester Royal nestling in pinewoods with long sandy, Hotel, BW Premier gravel beaches and Mali Losinj, one of the Collection starts from £86.25 larger Croatian islands. based on a stay for two Also new is the resort of Tivat in people including breakfast Montenegro, and the company is offering on December 18. the five-star Hotel Regent in the yachting To book or for details visit resort of Porto Montenegro. The hotel is bestwestern.co.uk/winter or part of a luxury village complex with call 0844-387 6660. restaurants, bars and boutiques on the

Celebrity Cruises unveils new ships and itineraries for 2019 FOR ITS 2019 summer season, Celebrity Cruises will feature five ships, including the newest, Celebrity Edge, sailing in Europe. In total, the company will offer passengers stops in 27 different countries, overnight stays in 16 cities and visits to more than 90 destinations – including three new ports of call: Nauplion (Greece); Rijeka (Croatia); and Santa Margherita (Italy). Celebrity Edge will transport guests to the vistas of the Mediterranean with a range of seven- to 11-night sailings from iconic cities like Barcelona and Rome in 2019. The itineraries will also feature two of the new ports of call: Nauplion (Greece) – a charming coastal town – and Santa Margherita (Italy) – a picturesque seaside town near Portofino. In addition to Edge, the cruise line will also offer four more ships in the region: Infinity, Constellation, Reflection and Silhouette. Infinity will return to Europe for the first time since 2014, offering seven- to 12-night itineraries with visits to some of the most popular countries in the region including Italy, Malta, Greece and Croatia. Constellation will also be returning to Europe in 2019 with new itineraries including visits to a new port of call - Rijeka in Croatia. Reflection will call Dublin and Amsterdam home in 2019 and will offer a wide range of European itineraries, with eight- to 12-night sailings across MAKING WAVES...TIPTO has welcomed Silversea as its 21st northern Europe, from the British Isles to Scandinavia, Russia supplier member. The cruise line, which has joined the and Iceland. Silhouette will return to Southampton in 2019 to organisation to enhance its partnerships with UK travel agents by offer a variety of three- to 14-night sailings to a range of offering more training and incentives, sails to more than 900 destinations, spanning all seven continents. Pictured celebrating destinations in Europe including Scandinavia, Russia, the the new partnership are the cruise line's Connie Georgiou (left) Norwegian Fjords, Ireland and Iceland. and Helen Crosbie. For more information visit celebritycruises.co.uk

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New Swisspeak Resort from Interhome INTERHOME IS launching the first Swisspeak resort, a new aparthotel in Vercorin in the Swiss Alps this December. Exclusively sold through the operator, with commission available for agents, the resort is the first of five Swisspeak resorts planned for smaller villages in the A SHORE THING...Premier Holidays took a group of Advantage travel agents to Guernsey on a fam trip Swiss Alps including to enjoy a host of activities including a walking tour of St Peter Port with a local guide, a boat trip to Grimentz, Zinal, St Luc and Herm island and an afternoon at one of Guernsey’s new attractions – the Pirate Bay Adventure Golf Chandolin. based at St Pierre Park hotel. The group also did a number of site inspections and enjoyed a lunch Each resort is being hosted by Visit Guernsey. Pictured on the north west coast on Grand Havre Bay are, from the left: Jo Cook, Premier Holidays; June Stott, Baldwins Travel; Vanessa Bird, Owens Travel; Claire Sheridan, sensitively developed with Premier Holidays; Janet Walker, Sunways Travel; Bev Scarr, Premier Holidays; Isabelle Bending, the local community and a Broads Travel; Helen Spicer, Toucan Travel; Claire Timms, Spear Travels; Eleanor Rhodes, Premier local architect, to bring Holidays; Rebecca Reynolds, Advantage Travel Partnership HQ; Susan Childs, Chobham Travel; and tourism into the region. Callum Diggs and Connor Darcey from Premier Holidays. The first ski-in/ski-out resort in Vercorin will offer 101 stylish apartments for Advantage offers Profit Protection Plan guidance for members between two and eight ADVANTAGE TRAVEL Partnership has published a 12-page Profit Protection Plan for its guests, with underfloor members – a direct reaction to the upcoming change in law that will require retailers to heating, flatscreen TVs and absorb charges for transactions made by credit and debit card. Advantage’s guidance modern kitchens. Other paper is designed to give agents helpful support, advice and practical solutions in specific onsite facilities include a areas including: operational changes, money-saving opportunities and increasing income spa and wellness area with to protect their businesses ahead of the EU’s Payment Services Directive 2 (PSD2), which a Finnish sauna, organic comes into force on January 13, 2018. sauna, hot tub, steam bath, The consortium's group commercial director, Paula Lacey, said: “We hope our members relaxation room and find the profit protection guidance helpful and insightful and it inspires them to take steps massage facilities; a kids’ to protect their businesses ahead of PSD2 coming into force. club; and a bar featuring a “We cannot emphasise enough the significance of PSD2 and how taking action now terrace and panoramic can help lessen the impact it will have on business. The Advantage membership is views. broad and diverse and one size does not fit all and there is no single ‘silver bullet’ Located 50 metres from solution but by publishing the guidance paper we are offering some practical advice to the ski lift in Vercorin, help our members understand the impact and mitigate the additional costs resulting guests can use the Val from the new legislation.” D'Anniviers lift pass to In the first instance Advantage members are advised, if they have not worked it out access Grimentz, Zinal, St already, to calculate the annual amount paid in card payment merchant fees and the Luc and Chandolin, with 42 resulting percentage of profit. Advantage is recommending an over-estimation of the lifts and 220km of linked 2016/17 merchant fees as it is predicted that consumers will increase card payment usage slopes. With lift passes post abolition of card payment surcharges. The consortium has developed a simple costing around 30% less downloadable calculator tool so the potential cost to a members’ business can be than nearby Zermatt, the calculated using total turnover by card type and merchant rates. apartments are ideal for Corporate and commercial payment cards are not included under the new law, which skiers who want traditional means Advantage business travel members will be less affected by PSD2, unless they also Swiss quality at a more accept clients personal credit and debit card for payments. affordable price. The consortium has offered its support to ABTA in its government lobbying campaign to Agents can offer a 10% reduce the handling fee charged by a customer’s card company to the agent’s merchant discount on bookings made acquirer. Advantage managing director, Julia Lo Bue-Said, has urged travel companies to before November 30 and assist ABTA by providing evidence of the detrimental effect on businesses, which they prices for a one-room require ahead of a statutory review currently set for 2019. apartment that sleeps two As widely reported, the major impact on members’ businesses is that they will no longer costs from £345 per week be able to pass on payment surcharges to their customers, for transactions made by credit (reduced from £383). or debit card, including those made by Mastercard, Visa, Amex, PayPal and Apple Pay. To For more information or to combat the effect of PSD2 on an agency balance sheet, members are encouraged to create make a booking see their own personalised action plan to assess the potential impact and devise counteractive interhome.co.uk strategies before the directive comes into effect.

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newsbulletin Birmingham-Stockholm route from SAS SCANDINAVIAN AIRLINES has announced it will launch twice-weekly flights to Stockholm from Birmingham Airport commencing on March 30, 2018. This currently unserved route will operate on Fridays and Sundays. Friday’s flights will arrive into Birmingham at 08:00 and depart for Stockholm at 08:40 and Sunday’s will arrive at 09:35 and depart for Stockholm at 10:15. Notes from The SAS route will be served by B737 aircraft with a 120-seat capacity. Fares will start from £82 one-way including taxes Normanton... and charges. To book or for more information visit flysas.co.uk

F YOU want peace, quiet and tranquillity in beautiful surroundings with wonderful food then you must visit ICasale Panayiotis Hotel & Spa in Kalopanayiotis in Cyprus’ Troodos Mountains. It is perfect for anyone wanting to de- stress, chill out and perhaps do some walking. I recently met MOVERS Chris Anastassiou who founded the spa there, and he has NEWMARKET HOLIDAYS has appointed Stuart Cowell to great ideas for making it unique with alternative therapies. G join its trade sales team. He will join the operator on The staff can recommend all sorts of things too - from November 6. visiting Mr Doros, the local beekeeper, who will show you CHRIS TOWNSON has joined Uniworld Boutique River some of his bees and honeycombs to visiting a traditional G Cruise Collection as UK managing director. sweets workshop - or my favourite, a Halloumi-making CLARE TOBIN has been promoted to chief executive of workshop! There are various churches and even a UNESCO G Olympic Holidays. heritage monastery, a chapel and museum, and the man in FLEXIBLE AUTOS has expanded its sales team with the charge is full of interesting information as to how many of G appointment of Charlotte Sargeson who will be the things were found. You can even hire bikes! responsible for the Midlands and Northern UK regions. Casale Panayiotis is not like your normal hotels where SIMON FOSTER has been promoted to deputy managing accommodation is all together. Here, rooms are on different G director for Unique Vacations UK Ltd (UVUK), levels on the hillside and have been adapted from the old representatives for Sandals and Beaches Resorts in the houses and modernised with a lounge area and TV, UK and Europe. tea/coffee a fridge and a balcony or terrace. The hotel also CV VILLAS has promoted Tristan Symondson to managing offers several restaurants with lovely food and a nice area for G director. sitting outside in comfortable chairs and settees - wonderful HURTIGRUTEN HAS revealed a restructure of its UK sales for just relaxing. It is possible to hold a conference here as G team. Danny Giles has been appointed national explorer well, and there are plans for building a swimming pool. manager, Mark Walter takes the role of national key We had a great tour of the village and we also visited the accounts manager, Emma Coombs is now third-party, Orchard featuring home-grown fruits. John Papadouris, the MICE & group sales specialist, Maria Ersmarker is owner and who is responsible for all the innovative national events & sales manager and Katie Leigh has renovations, spent some time with us chatting about how been appointed inside sales. other villages are going to follow his ideas. DORCHESTER COLLECTION has appointed Wendy Potter I know many of you will want to know if the cats and dogs G as chief financial officer. were looked after - they were, and it was nice not to see thin OTTOKAR ROSENBERGER has joined the Iglu.com board cats! The hotel has put a policy in place to look after them G as chief operating officer. and the village has also formed a group to look after the AMRESORTS HAS appointed Amy Drummond and Teri welfare of cats and dogs. Some of the team have already G Jones to its business development team. Amy will be adopted strays and further developments include a local responsible for business development in Scotland feeding programme in certain areas of the village. and the North of the Lake District and Teri will cover the Thank you Sandra Bruce for asking me on this wonderful South West of England including Bristol, Exeter and and informative trip - and thank you Freda for your kind Southampton. hospitality. This truly was a wonderful oasis of peace, FUNWAY HAS appointed Amy Shine as product manager. tranquillity and excellent food. G LISA MCAULEY has been appointed managing director, ‘One thing you can’t recycle is wasted time’ and ‘Your mind G tour operations, dnata Travel B2B Europe. is like a parachute, it functions only when open’. G RICHARD SOFER has been appointed as the new commercial director of TUI UK & Ireland and will take up his position with effect from December 1. G BELMOND HAS promoted Ingrid Eras-Magdalena to by SANDRA MURRAY executive vice president, chief human resources officer. in Normanton, Yorkshire To respond to any G MARKETING EDINBURGH is strengthening its business of Sandy’s comments email tourism team with the internal promotion of Elaine Miller [email protected] as new International association sales manager.

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agentbulletin Booking incentives Fancy a fam? G TO CELEBRATE the launch of Warner Leisure Hotels’ festive breaks for 2017, the hotel OVER THE coming months Titan will be announcing special group is launching a festive incentive offering tours, cruises and events that will run throughout 2018 and, agents the chance to earn £5 in Love2Shop vouchers for every 2017 booking they make as part of the celebrations, the company has launched 40 between now and November 27. For every festive Places for 40 Years Passport campaign. Agents will have Turkey and Tinsel, Warner Christmas, New Year the chance to win one of 40 places on two exclusive or Twixmas booking agents will be automatically departures of the operator's top selling India’s Golden entered into the weekly prize draw to win a Triangle and the new Essential Vietnam & Cambodia tours. festive hamper full of Christmas goodies. For the chance to win, agents should start collecting Titan Miles. This can be done in a number of ways including G DOSOMETHINGDIFFERENT.COM IS offering a Book and holding a Titan event, having a complete Titan window Bank incentive this month. For every £400 worth display or making a booking. At the end of the campaign on of sales made, the operator will deposit £10 in May 31, 2018 the top 40 agents with the most Titan Miles agents’ DSD bank. Bonuses are earned for will be offered places. For details email Florida bookings. Email [email protected] for details. [email protected]

G TRAVEL 2, together with a selection of their key hotel partners throughout the Indian Ocean, have teamed up to give agents the chance to win one of ten £100 T2 Rewards credits. To be automatically entered into the ‘Indian Ocean – Paradise Is Waiting’ prize draw to win one of the ten £100 T2 Rewards credits, agents need to make a qualifying booking to the Indian Ocean by October 31 that includes return flights and a minimum of three nights' ground arrangement.

Agent competition

INGHAMS AND winter chalet specialist Ski Total have launched a joint travel agent exclusive competition for beginner skiers to win a place on its #skisuperfam trip. It takes place in Solden, Austria, from December 12-15. Competition entrants must be complete beginner skiers and must tweet (@InghamsAgents), post on facebook (@InghamsTravelAgents / TRAVEL AGENTS had the chance to win a two-night @TravelAgentsSantasLaplandSkiTotalEsprit) or email group- stay in a four-star hotel for two as well as 48-hour [email protected] a reason why they are the perfect candidate to Innsbruck Cards with Innsbruck Tourismus by entering join the trip. Entries are limited to 140 characters and must include the a competition at travelbulletin.co.uk. The winner, chosen hashtag #skisuperfam, as well as the travel agent’s ABTA/agency name. by Peter Unsinn from Innsbruck Tourismus, was Jess The competition closes on October 31. Robertson (pictured) from Hays Travel in Salisbury.

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Emerald Waterways marks christening of third Star-Ship, Liberte, in Lyon EMERALD WATERWAYS held its final launch for 2017 with Emerald Liberté, the third in the trio of new Star-Ships, officially christened earlier this month in Lyon, France. Australian travel industry veteran and long-standing cruise and tour director, Maxine Collins, took the honours as godmother during the official Christening ceremony, which follows the official launch of Emerald Radiance in Porto in June with top UK travel agent Gill Williams as godmother. Emerald Destiny, the first of the new 2017 Star- Ships, was christened in Vienna in May by godmother Coleen Christie, the award-winning Canadian newscaster. The line's fleet now totals seven ships since the company started in 2014. David Winterton, global brand curator for the company, said: “We’re delighted to have Maxine as the godmother of Emerald Liberté, the latest Star-Ship in our rapidly growing fleet. She has led many guests around the world during her 28 years with the company, and was a standout choice for the role. “Emerald Liberté has been custom-built for cruising through the southern France rivers, Rhône & Saône, providing an authentic taste of Gallic life. Whilst offering our guests modern luxury at an affordable price.” The boutique ship has a capacity of 138 guests and a crew-to-guest ratio of 1:3. Liberté cruises on the Rhône and Saône Rivers through the ever-popular Provence and Burgundy region on eight-night itineraries from either Lyon Thomson & First Choice announce or Arles between April and October. increased capacity for winter The itinerary includes Chalon-Sur-Saône, Beaune, Macon, Tournon, Arles and historic Avignon where guests THOMSON AND First Choice have announced increased are also treated to an on-board, Provençal-style highlight capacity to the Canaries and Lapland in response to dinner by acclaimed local chef and Top Chef France finalist, customer demand for winter holidays, as well as an Fabien Morreale. extra 250,000 extra seats for summer 2018. For more information see emeraldwaterways.co.uk Holidaymakers looking to visit the Canaries this half- term and Christmas will have more flights to choose from. Additional seats will be available for sunseekers Innsbruck gets set for Christmas looking for a late break to the sun with two new routes THE TRADITIONAL Christmas magic festivities light up from Manchester to Lanzarote and Birmingham to Innsbruck from November 15 through to January 6, Tenerife. More capacity will be opened up over Christmas making the city a festive must-visit venue. Medieval with Fuerteventura added into the mix from December. streets filled with twinkling lights, traditional brass Additional three- and four-night breaks will also be bands, festive punch and freshly baked local specialities available to Lapland (Kittila) during December from such as Kiachl (doughnuts), fruit breads and Stollen, set Gatwick and Manchester airports. the scene for an Alpine wonderland. Mark Hall, the companies' director of product, said: The seasonal spirit is complemented by traditional “After a mixed bag of summer weather in the UK, the Advent concerts, Krampus parades (when demon-like Canaries are proving particularly popular, especially for creatures from Alpine folklore parade through the streets families wanting to escape over half term. We are seeing in elaborate costumes), nativity scene displays and regular an upsurge in demand over Christmas so we are opening visits from St. Nicholas. up extra capacity to key destinations in December. There are a total of six Christmas markets in central "But sun is just part of the winter holiday landscape Innsbruck including the Advent in the Marktplatz, and we’ve seen a growth in visits to Lapland year on located on the banks of the River Inn and home to 60 year, with extremely strong bookings for December 2017. Christmas market stalls with a Tyrolean village feel, By making more short breaks available from Gatwick open from 11:00-21:00 daily between November 15 and and Manchester through December we are able to meet December 23. ever increasing demand for Christmas season holidays.” As flight examples, fares with British Airways from The business is also looking forward to 2018 Heathrow, departing on November 29 and returning on confirming quarter of a million additional seats for December 2 lead in at £108 return, while easyJet is offering the summer period. This will include a significant flights from Gatwick on December 2, returning on increase in holidays to Turkey, which performed well December 4 for £80.23. BA also offers adjoining flights this summer, with an increase in the number of ten- from Manchester to Heathrow. and 11-night breaks from Manchester, Birmingham For more information see christkindlmarkt.cc and Gatwick.

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puzzlebulletin Su Doku Win a £50 M&S voucher in thetravel bulletinSu Doku prize puzzle Where Am I?

Number: 041 A «

B «

C «

D «

Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: [email protected] Closing date for entries is Thursday, November 2nd. Solution and new puzzle will appear next week. Found on the borders of two South American countries the The winner for 13th October is Laura Anstee, Millington spectacle of these 275 individual drops has awed tourists, locals Travel in Leicestershire. and indigenous inhabitants for centuries. Its name originates from the Tupi or Guarani language, and means ‘big water’. October 13th Solution: A=7 B=4 C=6 D=8

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Across Down 1. Flag carrier of Bahrain, ___ Air (4) 1. BBC drama with a plot to remember (9) 3. Capital of the Bahamas (6) 2. Polish airline (3) 7. US state (9) 4. Type of advance purchase ticket (4) 9. Royal ___ is a leading chain of hotels and 5. Chapel with famous Michelangelo ceiling (7) resorts in 6 Down (6) 6. Asian country (5) 11. American rock band and UK radio station (4) 8. English singer-songwriter currently in 13. A wee drop of whisky (4) plaster (2,7) 14. Cyplon specialise in holidays to this 10. Ski resort, sounds like an alpine goat (7) country (6) 12. Flows through Nottingham (5) 16. River forming part of the Mexico - US 15. One of the Great Lakes (4) border (3,6) 17. Edinburgh airport code (3) 18. Entertainment conglomerate, founded by Walt (6) 19. Home of the Terracotta Army (4)

For the solution to the Crossword and Where Am I?

Number: 041 Number: Please see page 39

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Industry Insight by...

How Bake Off taught us change can be a recipe for success by ANDY STARK, MD of the Global Travel Group

AST YEAR, controversy struck the heart of our formulas to ensure continued success. society as we became a nation divided. Simple changes, such as embracing the LWhether you sided with leave or remain, the constantly evolving potential of social media and decision whipped up debate, serving up generous tech, or following a training module that will help spoonfuls of change and we were powerless to stop you tap into new markets and secure new the sugar-coated shake-up. opportunities can be enough to ensure customers I don’t know how you felt about The Great British see you as a modern business that understands Bake Off ‘abandoning’ its BBC home after seven their evolving needs. successful years, but I must say I was as deflated as Whilst the culinary contestants are left to battle it a saggy soufflé. After all, if there’s one message out alone, the good news is that The Global Travel that you’ll always hear repeated at industry events, Group members have a team of experts supporting and it is why mess with a winning formula? celebrating their successes every step of the way whilst Gone were the icons of innuendo, Mel and Sue, encouraging all members share best practice. and national treasure Mary Berry was replaced by From demystifying emerging markets and giving Prue Leith, leaving over-baked Paul Hollywood to the bespoke collateral agents need to sell and follow the dough. Now, I’m no star baker but you promote successfully, our marketing team’s graphic don’t watch reality cooking shows for years without designers and digital campaign experts are always learning to spot a recipe on hand to provide practical for disaster when you see “With the industry evolving at back-office support and help one coming. them tap into our decades of So, like millions of an unprecedented pace, it’s travel experience. others, I tuned into the never been more important for These resources range from first episode to watch the traditional eye-catching cookie crumble and was travel agents to adapt their window posters, flyers, forced to eat humble pie personalised Beyond Magazine as I quickly warmed to the tried-and-tested formulas to and easy to use digital sales new hosts, judge and ensure continued success” tools content, such as e-shots, channel. After all, it may video offers and web banners. be a bit different, but it’s still comfortably familiar. What’s more, our ongoing training events and And, critically, it still works. online webinars help agents continually build on In fact, with a weekly average of six million their travel knowledge and stay one step ahead. viewers and a 27% TV share, Bake Off’s figures have After all, just like in Bake Off, the competition is already catapulted it into Channel 4’s top ten heating up and any agencies that fail to impress biggest audiences of all time. their customers or embrace the digital landscape All of this got me thinking about how easy it is to stick risk saying farewell. with the familiar and resist change. But, with the industry So, if you don’t want to be left with a soggy evolving at an unprecedented pace, it’s never been more bottom, perhaps it’s time to don your apron and important for travel agents to adapt their tried-and-tested experiment with something new.

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megafambulletin

Destination Canada and its industry partners took a group of 60 travel agents on a mega fam trip to explore the delights of Canada, with 12 separate trips across the destination arranged, before joining together for the final two nights in Toronto. Here's a snapshot of what agents got up to, along with some of their thoughts and highlights of their trip...

“Vancouver is amazing and a place I would definitely

“like to return to” Karen Manners, Pole Travel

“Highlights for me were definitely axe-throwing, experiencing life as a coal miner and seeing The Weeknd live in Edmonton. I also particularly liked “ the walking foodie tour in Calgary, which I will definitely recommend.” Sarah Bell, Travel Counsellors

A STEP BACK IN TIME…Enjoying time out in Newfoundland are, from the left: Laura Hill, Baldwins Travel; Claire Humphrey, Reigate Travel; Clare Collins-Doyle, Independent Travel Experts; Callum Fraser, Saga Holidays; Michael Boyle, Boyle Historical Walking Tours; Cheryl Cleworth, Premier Travel; and Josette Poole, Canadian Affair.

“Thank you so much to Destination Canada for giving us a delicious taster of Canada. I have fallen in love “with the place and can't wait to return to explore some “ more. One highlight in particular for me was the trip to Lunenburg in Nova Scotia - such a pretty town with RIDE ON TIME…Pictured in Saskatchewan are, from the left: Sarah some fascinating history.” Watson, Travel Impressions; Emily-Jane Sparks, Travelpack; Kirsty Laing, Kelso Travel Lindsay Allen, Adeona Travel; Jayne White, Titan Travel; and Rob Holmes, Audley Travel.

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eventbulletin TRAVEL BULLETIN headed to the Bristol Harbour Hotel & Spa to take agents sky high with our Airline Showcase. Covering the world over, agents had the opportunity to network with airlines and airports, learn more about their USPs and the exciting destinations they serve, as well as indulge in a buffet dinner and fine wine, plus win some fantastic prizes!

Programme Sponsor

FLYING HIGH…Clare Denny from Not Just Travel was the lucky winner of two tickets flying with Qatar Airways from Cardiff to Doha (flight launching May 1, 2018), presented by the airline’s Dean Sheiff. #TBSHOWCASES

ASK AEGEAN…Travel agents from in and around Bristol had the chance to speak with Penny Moschidou (far right) of Aegean Airlines and learn more about the carrier’s frequency and destinations.

GURU GIFT…Following a special presentation highlighting the latest developments and insights from Birmingham Airport, the airport’s Rachel Pick presented raffle prize winner and Travel Counsellor, Martin Flanagan, with a prize of four Leicester City FC tickets.

HAMPER WIN…Shakila Lambe (left) and Tara Naidu (right) from Air IN THE BAG…Gary Holmes (left) from Not Just Travel wins a LATAM India present Travel Counsellor and raffle prize winner, Debbie goodie bag including an Amazon Kindle Fire tablet, presented by the Haydon, with a special gift hamper. airline’s Bruno Moreno.

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FOCUS ON OMAN…Liz Langan (far right) from Oman Air chats with a table of attentive agents about the airline’s expansion and new routes.

MINI AIRCRAFT…Malu Montenegro (left) and Samantha Del La Cruz (right) of El Al Israel Airlines present Hays Travel personal travel agent, Gwalia Howells, with a scaled model aircraft of a Boeing 777-200.

SHOPPING SPREE…Andrew Rzepko from Hawaiian Airlines presents Caroline Bowler of Travel Counsellors with her on the spot prize of a £50 Love2shop Voucher.

THORTONS TRAVEL…Pictured enjoying the drinks reception are, from the left: Jess Cooperkey, Jeni Easterbrook, Caroline North, Rachael Wichard, Alison Mears and Gareth Morris, all from Thortons Travel.

TRANSAT TREATS…Jack Bower (right) from Trailfinders received an Air Transat Bluetooth speaker and a bottle of iced wine from Niagara from the airline’s Tony McSorley.

UNITED TABLE…Debbie Cant (left) from United Airlines chats with a table of agents about the company’s latest product updates.

WINE WINNINGS…Korean Air’s Peter Barron (right) gifts prize winner Alan Webber of Sun Sea Ski Holidays with a case of wine. Want to get in on the #TBSHOWCASES action? Join in the fun at our Escorted Tours showcase in Bournemouth on November 13 and our Indian Ocean Showcase in York on November 20 and Cambridge on November 21. Reserve your place now by emailing [email protected]

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conferenceupdate Last weekend saw the Elite Travel Group hold its annual conference in Spain’s Calvia, Mallorca. The theme was ‘Life Begins at 40’, with the consortium celebrating 40 years since it launched in 1977 as Midconsort. Here’s a round-up of the main headline stories… Agents not ‘in credit’ once new credit card fees are abolished FROM JANUARY next year consumers will no longer be charged a Elite’s chief executive, Neil Basnett, fee for spending on their credit cards, meaning that it will be up to said that by working with Advantage, who travel agencies to soak up bank charges themselves. This raised have 500-600 members, Elite would be much concern from delegates at Elite Travel Group’s annual in a stronger position to negotiate with conference, with many agents asking for help – from both ABTA the banks. He urged members to read and Elite - on negotiating reduced fees from the banks. the email that Advantage initially sent Sarah Archer, sales manager from Beachcomber, said: “I’m its members the previous week, which not sure whether I speak on behalf of my tour operator friends was also distributed by Neil to Simon Bunce, ABTA but there have been a number of companies who have made members, on what they need to be the decision to add in extra commission to help cover the fees. doing about the fees, and urged members to offer The drop in charges is a commercial decision that affects feedback on how Elite can press Advantage into helping more. every business in the country, but it seems that in our Barry Moxley of Traveltime suggested that tour operators industry, operators are being expected to pick up the pieces on could increase the price of their holiday by 2% so that there’s the fallout of this. no money off the agent’s bottom line. “I accept that the tour operator sets the price and the agent is Sarah Archer from Beachcomber responded: “Not every single collecting the money on behalf of the operator, but equally if we travel company charges credit card fees including both our have to raise prices to offer more commission to offset a credit competitors and yours, so if you start increasing the price in order card charge, I don’t know if this is the perfect solution. to cover those fees, you become ‘unprice competitive’ against “Somebody should be lobbying the banks on this as this is a others, which means that you won’t get the booking anyway. major thing that affects our industry. It was designed to stop the “It’s as concerning to us tour operators as it is to travel banks being greedy, but the merchant providers can still impose agents and we stand to lose money off our bottom line as well, those charges, so it’s the retailer that loses out.” so putting the price up is not the whole answer.” Simon Bunce from ABTA said that there is scope for the association to become involved in this. He said: “Our role is to inform the treasury of the charges that merchants are passing on and get this reviewed. This is Industry is a ‘resilient bunch’ an area where perhaps Brexit will be useful as we can argue MODERATOR STUART Linnell MBE asked panelists at the that we shouldn’t have to continue the way we are doing once recent Elite Travel Group conference in Calvia, Mallorca on we leave the EU. issues that have recently affected the industry – namely airline “Getting into negotiating with banks is very difficult for ABTA failures and the ongoing threat of terrorism - and how the to do as we don’t want to cut across what people are doing industry as a whole is coping with them. already on this.” Sarah Archer of Beachcomber said: “The travel industry is a resilient bunch and you just have to get on with it. You’re always going to have terrorism and financial struggles and that’s life, It’s no different in other industries
 – its just the challenge of getting on with it.” ABTA’s Simon Bunce said: “Global economies are messing G ELITE ANNOUNCED that all its members were offered free around, terrorism is the new demon of our age and you think membership in 2018. this should be impacting on people’s desire to travel – but it G NEXT YEAR’S conference will be held in Spain’s Grenada in the isn’t. There are more people travelling now; £37billion has Andalucia region. gone through ABTA members in the last year, despite the fact G DOMINIC CARRICK from If Only spoke to delegates about finding that more regulations have come into force." their forte. His advice included not to be lured by the trend of With regards to issuing refunds on Monarch flights, diversification, don’t neglect your strengths, diversify when you are Bunce told agents that their clients’ claims were against strong and not to neglect your core business. the CAA – and that they shouldn’t be issuing refunds G DAVE CORNTHWAITE, a worldwide traveller who used non- themselves to clients. Instead clients should be taking the motorised transport to travel 1,000 miles on each of his journeys, client directly to the CAA. inspired delegates at the conference with stories of his travels. At the time of the conference (October 14), the CAA had still Important lessons he had learnt included: ‘We learn more from our not made its claim form available on its website. failures than our successes’, ‘While we should take our work Meanwhile, the industry has been left disgruntled that the seriously, we shouldn’t take ourselves seriously’ and ‘A little bit of CAA were instructed by the government to not only help the perseverance takes us a long way’. 15,000 or so Monarch customers left stranded abroad, but to G SIMON MCINTYRE from Inghams told attendees of his near-death also bring back the other 85,000 passengers who were not experience on a flight back from the Advantage conference in 2015 ATOL protected. The underlying feeling being that the CAA and the lessons he had learned from this. They included 1. Staff made a mockery of why customers should book with ABTA and knowing about our strategy and shared goals 2. Having the right ATOL-protected providers if there was no incentive to do so. people for the job is crucial 3. Every second counts 4. Elite’s chief executive, Neil Basnett, said that he was Acknowledging issues like a human 5. Don’t be afraid to find out convinced it was a political decision, and that the what people are thinking 6. Get help when you need it and 7. government had saved themselves the embarrassment of Spending time with family is important. not leaving Brits stranded.

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Along with the conference sessions, attendees at the Elite Travel Group conference enjoyed a selection of networking opportunities, dine-arounds and social events…

AGENT AWARD…Picking up their agency certificates from AMARULA ARMED…David Holland from African Pride sponsored Christopher Redfern (fourth from left) of Jet2Holidays are, from the the coffee break and offered Michelle Oliver (left) of Kniver left: Frances Peake, Russell Peake and Claire Moore from Peakes Travel and Hazel Bryant from Travel With Kitts a dash of Travel Elite; and Pat Tyler and Ray Tyler from Courtesy Travel. Amarula liqueur for their coffee.

TABLE TALK…From the left are: Julie Ray, Lisa Albrecht and Sandra WINE-AROUND…Enjoying sampling the Spanish wine are, from the Lines, Knowle Travel; Paul Fallows, Silversea Cruises; and Bob left: Barry Moxley, Traveltime; Karen Oates, Elite Travel Group; Katy Lines, Knowle Travel. Knew, Castaways; John Lightwood, Silver Fern Holidays; and Claire Moxley, Travel Time.

PALMA PALS…Pictured heading to the dine-around are, from A SUNNY OUTLOOK…Picking up their sunnies from Kevin the left: Emma Yorke, Inspirational Holidays; Roger Lunn, Gaddes (left) from Thomas Cook are Alan Oram and Kay Oram Holbeache Travel; Margaret Lunn, Holbeache Travel; and Lynne from The Travel Shop. Kirby, Inspirational Holidays.

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WTMnews

Join the debate on over tourism WITH REPORTS from around the world talking of ‘tourism- phobia’ and the ‘invasion of tourists’, over-tourism has become a hot topic and The UNWTO & WTM Ministers’ Summit will debate the issue on Tuesday November 7. Taleb Rifai, UNWTO secretary-general, said: “Managing the growing number of visitors to many popular areas of our planet, including cities, is crucial for both hosts and visitors, both international and domestic. Growth is not the enemy. Growing numbers are not the enemy. Tourism growth can and should lead to economic prosperity, jobs and Experts at WTM to predict key travel trends resources to fund A PANEL of senior executives from across the industry will debate the impact of environmental protection and Brexit, currency movements and other geopolitical trends during a World Travel cultural preservation, as well Leaders session at WTM. as community development Called ‘UK Markets – What can we expect in 2018’, the discussion will cover major and progress needs, which issues in the UK’s outbound, inbound and domestic markets with: Caroline Bremner, would otherwise not be head of travel for Euromonitor International; Richard Calvert, chief executive at available. Yet ensuring that Shearings Leisure Group; Nick Longman, managing director of TUI UK & Ireland; tourism is an enriching Peter Shanks, development director with Imagine Cruising; and Tristram Yarde- experience for visitors and Leavett, managing director at Tourwise of London. hosts alike, demands strong, Simon Press, senior director for WTM London, said: “Some of the effects of last sustainable tourism policies, year’s Brexit referendum are being felt already, so it will be fascinating to hear what practices, and the these industry bosses think will happen in the future. engagement of national ,as “There are many other challenges and opportunities to consider too – how the fall well as local governments in sterling is affecting inbound and outbound tourism, and how security issues are and administrations, private affecting travel trends, for example. Our panellists have decades of expertise to draw sector companies, local upon, as well as the latest market analysis, so their insights will help delegates to get communities and tourists a clearer picture of what to expect in 2018 and beyond.” themselves.” The session will take place in the WTM Inspire Theatre on November 6, The summit will discuss from 14:00-15:15. how managing the growth of visitors to many popular Special travel packages to WTM with MBNA Thames Clippers destinations is critical for both hosts and visitors and it TO CELEBRATE exhibiting at WTM, MBNA river to ExCeL on Emirates Air Line. will look at how tourism Thames Clippers has introduced a special The combined ticket from central growth and sustainability can travel package to help the trade arrive at London to ExCeL costs £8 for an adult and should go hand in hand. the show in style. single journey or £14 return and is valid The topic will also be the During November’s three-day event, from 06:00 on November 6-8 with key theme of World attendees can travel from central London departures every 20 minutes from Central Responsible Tourism Day on piers, including Westminster, London Eye London Piers. Wednesday November 8, and and London Bridge, to North Greenwich MBNA Thames Clippers can be found will feature throughout the aboard the river service. Having sped at stand UKI300 or to book this special responsible tourism past the iconic London skyline, the offer go to programme across all three special WTM travel ticket then allows mbnathamesclippers.com/offers/detail/w day of WTM. show-goers to enjoy the ride across the tm2017

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WTMeurope

HOME TO many of the most snow-sure resorts in the Alps, Austria’s sophisticated ski infrastructure receives significant investment each year, with higher and faster lifts and extended ski areas continuously upgrading the choice for winter guests. Last season saw a 1.5% increase in overnights and a 3.2% increase in arrivals from the UK – the destination’s best ever winter result - proving that ski holidays in Austria remain a firm favourite with Brits. Visit stand number EU600. ENIT promotes diversity as it teams up as Premier Partner THE ITALIAN National Tourist Board way of life which can be experienced by (ENIT) will be the Premier Partner at this tourists across the whole country and Win flights with year’s WTM, offering maximum support to have been constructed so that the Pegasus Airlines the tourism industry and highlighting regional tourist boards and cities can PEGASUS AIRLINES is Italy’s diverse range of holidays. work together with the trade to create organising a raffle at WTM, The tourism board will have two main immersive itineraries. giving visitors the chance stands - EU2000 and EU2070 - and will Dario Franceschini, minister of cultural to win flights on any route share its exhibition space with 230 Italian heritage and tourism, said: “In the on its wide ranging travel trade partners, including regional tourism sector, where competition is so network to destinations tourism bodies, hotels, travel agencies, fierce, it is fundamental for Italy to including Abu Dhabi, resorts and operators. diversify its attractions and spread tourist Almaty, Beirut, Dubai, Going beyond its traditional tourist flows over the entire national territory. North Cyprus, Tbilisi, Tel destinations, ENIT will be shining a Tourism, this extraordinary engine of Aviv and Tehran, as well as spotlight on different themes in the economic development, is a medium of more than 30 Turkish coming years with Italian villages the peaceful encounters between cultures destinations including focus for 2017 and food and wine in 2018. and a fundamental antidote to the fear of Bodrum, Izmir and Both themes aim to highlight the Italian the different.” Istanbul. Agents visiting the stand just need to drop off a Join the European Capital of Culture party at Malta stand business card any time IN A short few months, Valletta will become the European Capital of Culture 2018. during the show and two Valletta 2018 will officially launch on January 20, 2018, with the city’s four main winners will be picked at squares providing backdrops to acrobats, dancers and digital artistic projections and random at the end of WTM. celebrated with more than 400 cultural activities across the islands throughout the The low-cost airline will year. Home to a thriving gastronomy scene, the Malta Tourism Authority has also be exhibiting as a partner commissioned a special map to showcase its popular foodie spots and hidden gems. on the Turkey stand at Tourists can follow the trail across the archipelago and find the best places to sample EU1000-EU1050, and will traditional Maltese delicacies and local wine. be marking a year that saw The Malta Tourism Authority is inviting visitors to its stand every day at 16:00, where a continued growth in they will have a chance to try some Maltese food and wine. There will also be an on- passenger numbers, stand competition where entrants who leave their business card will have the chance routes and flights despite to win free flights from Southend Airport to Malta with easyJet and three nights’ challenging times. breakfast stay at the five-star InterContinental Malta in St Julian’s. For more information visit Visit stand number EU1450. flypgs.com/en

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Listen to the Baroque

Sublime counterpoint, original music illed with astonishing harmonies that brought humans closer to God. Come hear inspiring compositions by the great masters of the European Baroque.

Live the Baroque through all your senses. Come to the Czech Republic and discover the unique beauty of the Czech Baroque. Come and visit us at www.czechbaroque.com the WTM stand EU 530! S06 TB 2710 2017 Europe_Layout 1 25/10/2017 15:33 Page 23

PromoteIceland WTMeurope

Holland gets set to launch new initiative WITH A BRIGHT orange stand decorated in eye-catching bicycles, tulips and windmills, the Holland stand will be hard to miss. It will be opened on November 6 by the Responsible tourism focus from Iceland Ambassador of the Kingdom of the Netherlands to THROUGHOUT 2018, Promote Iceland will be promoting London, Simon J.H. Smits, and on stand will be responsible tourism and is aiming to ensure that all tourists more than 30 partners covering a variety of are educated on how to travel responsibly around the attractions, experiences, hotels and transport carriers destination’s seven regions. agents can meet. Earlier this year, Iceland announced a new initiative to The event will see the launch of a new initiative, the positively encourage visitor behaviour and promote a Dutch Golden Age. This new concept consists of city meaningful travel experience by launching a first-of-a-kind partners Middelburg, Dordrecht, Delft, The Hague, pledge for visitors. ‘The Icelandic Pledge’, which has already Leiden, Haarlem, Amsterdam and Hoorn-Enkhuizen, attracted more than 25,000 visitors, invites travellers to sign which collectively tell the story of the Golden Age in 17th an online agreement to be a responsible tourist and to century Holland. experience Iceland the way that Icelanders do. It is still possible for visitors to experience the Golden Alongside a main focus on responsible travel the Age when walking through the cities by viewing art by destination will also be promoting Icelandic gastronomy, Dutch Masters in the many museums, or learning about traditions, adventures and culture. the Dutch East India Company which brought great wealth to Holland. Part of this narrative will be the 2019 themed year ‘Bee’ sure to check out Slovenia’s stand ‘Rembrandt and the Dutch Golden Age’, marking 350 years since the great Dutch Master passed away, and AT THIS year’s WTM, Slovenia Tourism will be introducing this will be commemorated throughout the year with 2018/2019 as the official Year of Culture, in order to exibitions in the cities of The Hague, Leiden and promote the country’s rich cultural and natural heritage Amsterdam. In addition, cities such as Middelburg and alongside responsible tourism. Delft will also host Golden Age themed events and The Year of Culture campaign will feature Slovenia’s diverse smaller exhibitions. cultural offerings, from the galleries and museums of the capital Ljubljana, to ancient castles, World Heritage Sites and a year-round calendar of performances and festivals. The historical town of Radovljica will be Slovenia’s official partner at this year’s World Travel Market, a destination famous for its rich bee-keeping tradition and where the bee- keeping museum tells the story behind the country’s passion for api-tourism which goes back centuries. In order to officially launch the 2018/19 Year of Culture and to celebrate the first World Bee Day taking place in May 2018, the Slovenia stand will be preparing many activities, such as honey tastings, beehive painting workshops and more, that agents can try. RICHLY REWARDING Become a Flanders Master at EU1550 SPECIAL FEATURES for VISITFLANDERS at this year’s WTM include its refreshed e-learning Flanders Master platform, designed to make the training programme more accessible Portugal to agents using mobile devices, and to help them study when and how it best suits them. PORTO DOURO VALLEY ALGARVE LISBON ESTORIL COAST MADEIRA PORTO SANTO The platform will also feature a new training module Trust Classic to make your clients’ holiday to focusing on the upcoming three-year Flemish Masters programme of events taking place during 2018 to 2020, Portugal a richly rewarding experience. and focusing on Antwerp, Brussels and Ghent. The new 'MX]FVIEOWX[MRGIRXVIQYPXMGIRXVI¾] module will inform agents about what will be happening drive, air travel or travel by train; you name it, in the region over the next few years, starting with we’ll tailor make it. And our concierge Baroque Antwerp in June 2018, highlighting key service means that concerts, cultural and permanent attractions in each city along with special sporting events, and restaurants can be events and festivals. booked for your clients before they travel. Lisbon There will also be a representation of all the cities on stand throughout the show, or should agents wish, they can  ½RERGMEPTVSXIGXMSR I Private transfers I Fly from up to 17 UK airports register their interest to attend a special evening reception www.classic-collection.co.uk live chat freephone 0800 008 7288 being held on November 6, where the cities will be able to tell them more about what is happening in terms of tours and activities for 2018. Email [email protected] or visit stand EU1550

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WTMamericas

Ontario Tourism launches new training programme for the travel trade ONTARIO TOURISM Marketing Partnership Corporation has Bookings are now open for the Ontario programme, with the announced plans to launch a new online training programme boating season officially launching in May 2018 and running this month to target sales agents across the UK. through to October each year. It will encourage agents to complete six modules, focusing In addition, visitors to Toronto now have even more choice on accommodation, excursions and Signature Experiences, when it comes to quality accommodation thanks to the new festivals and events, as well as tips on how to get to and opening of The Anndore House, conveniently located at Yonge around the destination, in order to become Ontario specialists. and Charles close to the city’s famed Yonge and Bloor These modules will be split by destinations including intersection and a short walk from parks, galleries, theatres, Toronto, Niagara Falls, Killarney and Northern Ontario, shops and nightlife. Manitoulin Island and Fathom Five National Marine Park, The Bisha Hotel in Toronto is another highly anticipated Ottawa and 1000 Islands, Muskoka, and Algonquin, to opening. The boutique hotel offers 96 rooms complete with ten showcase the beauty and diversity of the region. luxury suites and a two-storey Exclusive Suite. In other news, Le Boat is launching the company’s first Meanwhile, British Airways has announced a new three North American base of operations in 2018 on Ontario’s times weekly route from Gatwick to Toronto Pearson historic Rideau Canal. Visitors will be able to hop aboard the International Airport from May 1, 2018, with summer fares new vessel in the picturesque town of Smiths Falls – a 45- starting from £453 return. minute drive from Ottawa – where a fleet of 16 state-of-the-art For more information see ontariotravel.net/uk or stand Horizon cruisers will be available. NA200.

Fort Myers & Sanibel launch new branding campaign THE BEACHES of Fort Myers & Sanibel has launched a new brand campaign for 2018 entitled, It’s What Surrounds You. The concept behind the tagline is to encourage visitors to explore all aspects of the region - be it the arts & culture, tasting the incredible fresh seafood or relaxing on the outstanding beaches. The campaign will cover six main areas: romance & honeymoon, food, family, PERU’S SPECTACLED bears are in the spotlight as Paddington Bear turns 60 in 2018. The story goes island hopping, wildlife, that although Paddington lived in London he originally came from ‘darkest Peru’ where he was and sailing. brought up by his Aunt Lucy. Peru’s Andean bear is the last remaining short-faced bear and the only For more information visit surviving species of bear native to South America, primarily found in the Western Andean region. The fortmyers-sanibel.com and spectacled bear is classified as vulnerable by the International Union for Conservation of Nature, but Peru is dedicated to the conservation of its native bear species. See peru.travel and stand LA100. stand NA400/NA440.

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WTMamericas

 Win with Hard Rock

G COSTA RICA’S marketing strategies for 2018 will see the AGENTS CAN win a seven-night stay at Hard Rock Hotel destination promoted as a year-round option, promoting its Riviera Maya to experience the brand new Woodward varied nature and wildlife, new resorts within the destination Riviera Maya action-sport facility as well as a selection of as the recently-launched ‘Wellness Pura Vida’ ethos, with the other goodies. The hotel group will be educating agents on aim of positioning the country as one of the world’s leading the new facility as well as promoting its entertainment line- wellbeing destinations. A mega fam with the trade is also up for 2018 and its Agent Relax 'n' Rock Rewards planned for 2018. Programme. Visit stand CA300 for details.

G ELEGANT HOTELS’ first property in Antigua will open in January 2018 with accommodation ranging from rooms and suites to apartments and villas. The property will feature three restaurants and six bars, along with a spa, fitness suite and a selection of free watersports. See CA220.

G ELITE ISLAND Resorts Caribbean (CA240) will be running a competition which will include spot prizes from Swiss Suncare brand Ultrasun and a seven-night, all-inclusive stay at an Elite Island Resorts location. The brand will also be promoting Caribbean Choir - its new four-day expert led singing workshops which are free of charge for guests.

G THE GRENADA Tourism Authority (CA135) is running a business card prize draw for reservation and sales agents to win Grenada rum on Wednesday at WTM . Also on Wednesday, between 14:00-16:00, visitors can visit the stand to get their face painted.

G BY 2018, the total hotel inventory in Philadelphia is expected to grow by 20%. New hotel openings include the 179-room Aloft Hotel by Starwood (in August this year) and the Fairfield Inn and Suites in December. Later in 2018, scheduled openings include Starwood’s new dual-branded W and Element Hotels and the luxury Four Seasons Hotel Philadelphia, which will provide guests with sky-high views of the city.

G QUÉBECORIGINAL’S new ‘14 Experiences of Québec’ tourism strategy aims to highlight the province from an experiential rather than geographical perspective highlighting signature tourism products that are unique to Quebec. The experiences are ‘Great Outdoors’, ‘Snowmobiling’, ‘Gourmet Delights’, ‘Culture’, ‘Indigenous Traditions’, ‘The St Lawrence River’, ‘Vibrant Cities’, ‘Skiing’, ‘Road Trips’, ‘Fauna/Wildlife’, ‘Biking’, ‘Hunting and Fishing’, ‘Countryside Getaways’ and ‘Festivities’. See stand NA200 or quebecoriginal.com/en THE PALM Beaches in Florida is set to welcome the launch of a G WOW AIR is launching new flights to Dallas/Fort Worth from high speed rail network service Brightline, connecting the cities of Gatwick. Fares start from £129.99. and the service will operate Miami, Fort Lauderdale, West Palm Beach and Orlando. Visit stand NA470 for more information. three times a week from May 23, 2018. See stand NA350.

G ARIZONA IS set to welcome even more Brits to the state with the announcement of an increased British Airways service into A sneak preview at Las Vegas VR Art Phoenix next summer. Key themes for WTM include wellness, THIS YEAR the Las Vegas Convention & Visitors outdoor adventure and family travel. See stand NA330. Authority will be unveiling a new type of art which changes the way the viewer interacts with the artwork. G ARLINGTON CONVENTION & Visitors Service has announced There will be an exclusive preview on stand, before that next spring will see the opening of its latest attraction, the artwork officially debuts at Art Basel Miami in the Rosslyn neighborhood’s CEB Tower Observation Deck. December, and WTM visitors are invited to have a Situated 31 stories high, the Observation Deck will offer an sneak peak and learn about the range of art and outdoor cantilevered terrace that will offer visitors views of culture available for UK travellers. the DC skyline and the entire DMV – just in time for cherry Meanwhile, the flashing ‘Welcome to Fabulous Las blossom viewing. The attraction will also be used as an exhibit Vegas’ signs have become an institution on the Vegas space and will offer a restaurant and bar. See stand NA360-5 stand and agents can bag a freebie at 15:00 on and stayarlington.com Wednesday 8th November at stand NA150.

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KIDS GO FREE

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WTMamericas

Win with UNICO 20°N 87°W Hotel Riviera Maya UNICO 20°N 87°W Hotel Riviera Maya is celebrating its debut appearance at WTM by offering agents the chance to win a five-night stay at its luxurious, all-inclusive property. The winning agent and a guest will enjoy five nights soaking up the local heritage and culture of the Yucatan Peninsula. One lucky runner up will also walk away with a bottle of Mezcal – Mexico’s traditional tipple.

During their stay the winning agent can New York City unveils the ‘New Midtown’ for 2018 indulge with fine dining options that pay homage to regional Yucatan dishes; relax BY EARLY 2018, New York’s Manhattan will see the opening of several new and unwind with a sumptuous treatment at major landmark attractions. the spa; enjoy immersive excursions that They include an interactive undersea journey that will be National allow them to explore and understand the Geographic Encounter: Ocean Odyssey; an immersive NFL Times Square local area; and try their hand at golf with the Experience (opening next month); the world’s largest interactive spy hotel’s unlimited offer. museum at Spyscape, featuring world-class architecture, artifacts, To enter the prize draw, agents need to technology and experiences where visitors test hacking, code-breaking visit the stand at CA300 and leave their and espionage skills; and country music’s famous brand, the Grand Ole business card. The winning agent and a Opry’s on Opry City Stage. Just last month saw the opening of Moxy Times runner up will be drawn at random and Square, home to the largest all-season hotel rooftop bar and lounge in notified by November 10. New York City, and in early 2018 the new Edition Hotel will open in the For more information visit heart of Times Square. unicohotelrivieramaya.com For more information visit nycgo.com and stand NA300.

JFK

MIA HAV CUN

SDQ PUJ SAP SJU CCS Latin America BOG GYE closer than ever. REC

LIM SSA

Fly from London Gatwick to GRUU VVI Caracas, Bogota, San Pedro Sula, Guayaquil, Salvador de Bahia, ASU Santa Cruz de la Sierra, COR Sao Paulo, Lima, Asuncion, MVD BUE Cordoba, Montevideo, Recife or Buenos Aires.

All ights are via Madrid. LONDON Cordoba is via Madrid and Asuncion 6–8 November 2017 For more information visit us at: www.aireuropaexperts.com or call: 08714230717 Come visit us at stand CA330

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WTMasiapacific Eco-tourism focus for Malaysia AS MALAYSIA celebrates 60 years of independence, this year at WTM, Tourism Malaysia will be embracing the theme of eco-tourism and sustainable nature tourism, as well as introducing new products with its tour operator and hotel partners. Everyone is welcome to join the tourism board on Monday November 6 for the grand opening of the 2017 Malaysia Pavilion by Dato' Seri Mohamed Nazri Abdul Aziz, Minister of Tourism and Culture. To launch the event in 'Malaysia Truly Asia' style, there will be a cultural THE MALDIVES will welcome new flight routes from Europe this winter, including an increased service from Alitalia and Air France, as well as a resumed winter service from Lufthansa. From October 31, Alitalia will performance from launch a new three-times weekly direct route from Rome to Velana International Airport in the Maldivian Keningau in Sabah. capital of Malé, the first of its kind from Italy. From November 1, Air France will offer twice-weekly flights Head over to stand from Paris-Charles de Gaulle Airport and Lufthansa will also resume its winter service to Malé from the AS700 to find out more. German city of Frankfurt. Travel agents are encouraged to visit the stand and collect a goody bag, which will be filled with Visit Maldives’ branded merchandise. Go to visitmaldives.com or visit stand AS540.

Escape the bustle with Incredible India’s celebration of spiritual tourism IN LINE with the increasing focus on experiential and wellness travel in the UK market, Incredible India, as one of the most spiritually rich and diverse destinations worldwide, will showcase a celebration of spiritual tourism on its stand for 2017. This year the stand will look to provide an oasis of calm amidst the bustle of WTM; visitors can tune into spiritual music and listen to the evocative sound of bells as they pass through; gain an insight into the ancient chakra system that originated in India; sample the ritual of spinning Buddhist prayer wheels; and learn more about spirituality on the sub- continent via QR codes placed around the stand. Indian wellness tourism has grown significantly in recent years and the government is keen to build on this growth with new initiatives and investment. Those visiting the stand can hear about how the tourist board is developing wellness tourism outside of the main spiritual centres and how in 2018 tourists will be encouraged to explore new destinations off the beaten path, including far flung monasteries in Lahaul Spiti, Araku and Ananthagiri villages, Gorakhpur the hometown of Yogi Adityanath and Ayodhya, the location of the Ram temple-Babri Masjid. The stand will also celebrate India as a 365-day destination for sports and adventure tourism and, as part of the new Incredible India 2.0 campaign, agents can find out what’s in store for the destination, hear about the celebrities involved and learn how targeted digital campaigns and a new visitor website will help to promote year-round tourism. For further information visit incredibleindia.org

Dedicated sessions on Asia focus on responsible tourism & travel experiences WORLD TRAVEL Market London will hold two dedicated marketing and personalisation initiatives. conference sessions focused on the Asia and China Attendees will have the opportunity to meet with leading markets on November 6 and 8. experts in the field and hear from Roy Graff, managing Entitled ‘Responsible Tourism in China’ and ‘Redefining director of Dragon Trail. the travel experience – A viewpoint from Asia and China’, ‘Responsible Tourism in China’ takes place at 17:15 – each session will include speakers and panellists with a 18:00 on Monday November 7 in the WTM Responsible focus on Asia as a whole and China in particular and will Tourism Theatre, while ‘Redefining the travel experience – look at some of the key trends that are shaping the growth A viewpoint from Asia and China’ is on the Wednesday of tourism, from destination development to digital taking place in South Gallery Rooms 7 and 8 from 10:30.

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WTMasiapacific

T

\ W A w

THE ISLANDS of Tahiti are celebrating 50 years of its signature accommodation option, the overwater bungalow. In 1967, The Islands of Tahiti became the first destination in the world to take accommodation into uncharted waters, building traditional pandanus leaf thatched roof bungalows or \ villas over its islands’ blue lagoons in a move that help put the destination on the map as a sought- W after holiday destination. Visit stand AS555 to find out more. ONYX announces new A strategic aim India’s Madhya Pradesh focuses on wildlife diversity THAILAND BASED MADHYA PRADESH, located in the heart land of The Jungle Book, promotions at hospitality-management of India, is to showcase its rich forests WTM will focus on Mowgli, from Rudyard company, ONYX Hospitality and wildlife diversity at WTM. Kipling's famous novel. Characters from Group, is celebrating its Thanks to its 10,000sq.km of national The Jungle Book will roam ExCeL London Amari brand entering Sri parks, the region accounts for almost in puppet form directing visitors to the Lanka for the first time with 20% of India’s tiger population. Known as stand. The stand’s design will reflect the the opening of Amari Galle the ‘Tiger State’, it is home to six tiger state’s rich forests and trade partners Sri Lanka. reserves and visitors keen to go tiger- such as resorts and hotels exhibiting at Overlooking the Indian watching might like to visit Bandhavgarh, WTM will also be on hand to offer special Ocean, the hotel offers close Kanha, Panna, Satpura and Pench deals and early bird discounts to agents. proximity to attractions national parks. There will also be prize giveaways. including the famous Galle As Madhya Pradesh is also known as the Visit stand number AS130 Fort, a UNESCO World Heritage Site. Other recent developments include the launch of Amari Yangshuo in Guilin, China and Amari Johor Bahru in southern Peninsula Malaysia. Looking ahead, there are plans to open new properties in Laos, Vietnam, Hong Kong and Malaysia in the coming year. The hotel group currently has a portfolio of 65 properties with 44 currently operating in eight countries under three core brands - Amari, OZO and Shama - and 21 properties in the development pipeline in locations such as Australia, Vietnam and Laos. As a result of the developments, the company will be announcing its new strategic aim of having 99 TAIWAN HAPPY Hour will be taking place on Monday November 6 between 16:00-18:00. Agents can hotels open across the enjoy a drink, sample Taiwan's famed cuisine and find out the latest news about what’s trending in the region by 2024. destination for 2017 and 2018. With a new direct flight connection from London to Taipei with China Airlines as well as a focus on sustainability and its impact on tourism, visitors can meet the Taiwanese Visit onyx-hospitality.com delegation for a chat about their tourism product alongside Taiwanese entertainment, meet Oh!Bear or call at stand AS520. and be in for a chance to win some prizes. Visit stand AS750.

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WTMafrica Win on-stand spot prizes with Kenya TO MARK the 20th anniversary since the Kenya Tourism Board was founded, there will be a prize draw running throughout WTM at the Kenya stand. Entrants need to enter their details via iPads to be in with a chance to win one of 20 Kenyan-themed spot prizes. FOR 2017/18, The Gambia Tourism Board is placing an emphasis on developing regional routes from the UK The destination recently to The Gambia, in particular encouraging operators to fly from Scotland. The trade team is also targeting a unveiled its Vision 2030 varied demographic by introducing new tour operators to the destination and encouraging more people than strategy, consisting of four ever before to come and visit ‘the sunshine coast of Africa’. While the destination is well known as a hot spot for beach breaks, more travellers are choosing to embark on adventures along the River Gambia to key pillars - product spot wildlife and engage with vibrant riverside communities. Visit stand AF350. development, marketing, investment and infrastructure development Set your sights on South Africa’s diamond giveaway – which called on investors SOUTH AFRICAN Tourism will be hosting a – SMEs from across the country offering a to come up with new number of on-stand events for the travel trade variety of tourism products such as guest products to meet the including the chance for agents to win a houses, tour operators and excursion growing demands of dazzling diamond necklace worth £3,000. companies. Agents can register to attend by millennial travellers. One of To be in with a chance of winning a 1.46- emailing [email protected] the flagship projects is the carat Tanzanite and diamond pendant and For the first time, South African Tourism soon-to-be opened Isiolo nine-carat white gold necklace - provided by will host a small cinema on its stand Airport in the Mount Kenya Cape Town's The Diamond Gallery – agents playing a ten-minute film which places the region, which will cut travel should go to southafricauk.diamonds, fill in people of South Africa and the country’s time in half to this area of their contact details and correctly answer the many varied cultures at the heart of the central Kenya for tourists question on the page. Shortlisted finalists will story. Designed to give members of the landing at the airport. Next be invited onto the South African Tourism travel trade valuable insight into this year transit visas will be stand on Tuesday afternoon on November 7 to inspiring, colourful and warm country, the introduced for tourists take part in the live prize draw. All shortlisted film is available alongside a rich image passing through Nairobi to finalists who attend the live prize draw will win bank for agents to peruse and use. other destinations in a bid to a special South African Tourism goody bag. On stand there will also be two Virtual boost tourism. Travel agents will also have the chance to Reality (VR) headsets allowing users to At WTM there will also gain some valuable insight into the destination get a real feel for the destination, be a daily Dawa cocktail at any one of four training sessions taking including ‘A Night on the Tiles’ hour from 17:00 – 18:00, place on November 7 and 8 at 11:00-12:00 and experience in vibrant Cape Town or where visitors can meet 14:00-15:00. The speed marketing sessions venturing ‘Into the Lion’s Den’ on a the team and enjoy a will give agents direct access to simulated safari drive. traditional ‘dawa’. representatives from the provinces’ tourist For more information visit southafrica.net For deails see stand AF200. boards and a selection of their ‘Hidden Gems’ and stand AF250.

BECOME A SEAWORLD PARKS EXPERT BY WIN 12 DAYS OF PURE LUXURY ONBOARD WIN A LUXURY HOLIDAY TO GRAN CANARIA! COMPLETING OUR ONLINE TRAVEL AGENT SILVER MUSE! TRAINING. Learn more about Gran Canaria's new There are eight modules covering the parks, Complete with training modules, news and resorts, golden sandy beaches, amazing ticket offers, park extras, dining options and exclusive resources, it has been developed green inland and wide range of ideas for more! Upon completion, you'll receive a goody with you, our loyal travel agents, in mind. fantastic leisure experiences, for your bag, certificate, and you can apply for a FREE The training academy has multiple badges to chance to win a week's luxury holiday for 3-Park concession ticket! Better still, by choose from, designed to help build two, to the fabulous Gloria Palace Royal, completing the training in October you could knowledge and skills, and you can select located on the beautiful Amadores beach. win one of three £100 One4all gift cards! which badges to complete based on your Keep coming back for the latest news and individual needs and interests. This prize also includes car rental to updates on the parks. discover the real beauty of Gran Canaria! www.silverseaacademy.com www.seaworldagents.co.uk Register at: www.grancanariaexperts.com

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WTMmiddleeast

VISITORS TO Jordan’s stand can expect to find out more around the latest Red Sea billion-dollar developments, launching in early 2018 and designed to cement Aqaba’s position as a prime winter sun destination. To celebrate, the Jordan Tourist Board has partnered with Jordanian ice-cream connoisseurs, Four Winters, to serve tastes of Jordan on the stand every day. Go to stand ME140/ME150. ‘Qatar Welcomes the Experience ‘Modern Ancient Life’ with Jerusalem World’ campaign THE JERUSALEM Development Authority capital’s cuisine, art, culture and nightlife, as AS QATAR is now visa-free (JDA) will be highlighting its marketing well as the more traditional historical and for citizens of more than 80 collaboration with Thomas Cook, in a religious associations for 2018 travel. countries, the Qatar partnership which aims to increase global In tandem with this, the JDA is to launch a Tourism Authority will be exposure of the city and drive visitation by package of discounts for young professional announcing its new ‘Qatar showcasing its many sights and experiences. tourists visiting Jerusalem on a city break. Welcomes the World’ ‘Modern Ancient Life’ will promote a Aimed at millennials in their 20s and 30s, the campaign at this year’s modern and vibrant city emerging from its discount package allows millennials to event. ancient and ever-present history. Mixologists, experience some of the city’s top attractions Eligible travellers no bakers, artists, techies and restaurateurs, all and offers a wide range of reductions on longer need to apply or pay of whom are creating a modern life within a hotels and transport, historical tourist sites, for a visa; instead, a multi- truly ancient city, will feature in the campaign festivals and events, restaurants and bars. The entry waiver will be issued through inspiring photography and video. The new package will provide young professionals free-of-charge at the port campaign will be activated across Thomas travelling for business or pleasure the of entry upon presentation Cook’s online, social, direct and in-store opportunity to discover Jerusalem for less of a valid passport with a channels. It will also have a significant trade than 40 euros per day. minimum validity of six market presence, educating agents in the Head over to stand EU750 for more details. months and a confirmed onward or return ticket. The announcement Race your way to Bahrain for the chance to win a holiday comes as part of a series THE BAHRAIN Tourism & Exhibitions Authority (BTEA) stand will feature an F1 simulator of measures taken to on which visitors can race around the virtual version of the Bahrain International Circuit. facilitate visitor access to The fastest lap each day will win a holiday to Bahrain for two, including flights, the country, making it accommodation and tickets to the Formula 1 Bahrain Gulf Air Grand Prix. easier for visitors to Throughout WTM, members on stand will be celebrating the news that Muharraq Island discover the destination’s is to be named the Islamic Capital of Culture for 2018. The appointment is in honour of the hospitality, cultural conservation work being done on the island, particularly on the UNESCO World Heritage heritage and natural Pearling Trail, due for completion next year. treasures. The stand will In line with this, the BTEA will be promoting the launch of its new pearl diving feature a delegation of tours. The destination was once the centre of the world’s pearl trade and Bahrainis leading hotels, DMCs and have been diving for pearls for thousands of years. Visitors to the island kingdom can other hospitality suppliers, now become modern pearl divers, scooping up oysters from the ocean floor and any providing a one-stop pearls found will be theirs to keep forever. During WTM agents can get on Instagram service to the travel trade. for a chance to win a pearl diving trip. Visit stand ME100 or go to Visit pearldiving.bh or go to stand ME640 for more information. visitqatar.qa

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WTMmiddleeast

Oman Air continues expansion OMAN AIR is currently engaged in an expansion programme which will see the carrier operate 70 aircraft to around 75 destinations by 2023. In recent months, the airline has increased the size of its fleet, increased frequency on a number of its established routes and launched a new daily direct flight from Manchester to Muscat. The new daily service is operated by an A330-200 and is in addition to the double daily flight from Heathrow, making Manchester the only airport outside of London to have direct flights to Oman. At stand ME300 agents can find out about Dubai Parks & Resorts’ new Lionsgate zone at MOTIONGATE Visit stand ME620 to Dubai featuring World of The Hunger Games complete with rides and attractions inspired by the movie blockbuster series. They can also get the latest update on Six Flags Dubai, the first Six Flags branded learn more. theme park in the region, scheduled to open in 2019.

Abu Dhabi predicts positive growth as Louvre Abu Dhabi makes its debut ABU DHABI will be celebrating all things new this WTM, with the long awaited Louvre Abu Dhabi opening its doors on November 11 and 2018 marking the arrival of Warner Bros. World Abu Dhabi. Opening on the weekend following the show, the Louvre Abu Dhabi is the first outpost of the French gallery anywhere in the world and its permanent collection, as well as important loaned artworks from prestigious French institutions, will form an art historical narrative taking the visitor from ancient times to the contemporary through 23 permanent galleries in 12 sequences. In other news from the destination, Batman and Bugs Bunny are to appear under the same roof when Warner Bros. World Abu Dhabi opens on Yas Island in 2018. The $1billion park will bring together characters from DC Comics and Warner Bros. cartoons and is expected to include 19 rides and the world’s first Warner Bros. hotel, and to increase visitors to Yas from 25 million in 2015 to 30 million in 2018. It has also been announced that SeaWorld Abu Dhabi is to open on Yas Island by 2022. It will include the UAE’s first dedicated marine life research, rescue, rehabilitation and return centre, with facilities and resources for the care and conservation of local marine life. The park will be the first SeaWorld developed without orcas, and will integrate ‘up-close animal experiences’, mega attractions and a world-class aquarium, bringing the latest technology in visitor engagement. The Abu Dhabi Department of Culture and Tourism has reported that UK arrivals are looking good for 2017, with 154,119 people having visited up to the end of August 2017, which is up on the same period last year. The destination is aiming to achieve 5% growth on 2016 figures, and currently looks on track to do so. To find out more head to stand ME200.

Zip over to Ras Al Khaimah to discover UAE’s latest adventure offering THE RAS Al Khaimah Tourism Development Authority has line, and to offer an equally exciting day out on the mountain announced that the world’s longest and highest zipline on the should holidaymakers be unable to take advantage of other UAE’s highest peak, Jebel Jais, is to open this December. adventure mountain activities which require a certain level of The exact length of the zip line will remain a closely-guarded fitness, such as the challenging Via Ferrata route. secret until the multi-million dollar adventure tourism With a carefully-planned ‘Destination 2019’ strategy product’s opening, but it is due to claim the Guinness world including a roadmap for innovative hospitality concepts that record currently held from ‘The Monster’ zip line in Puerto Rico take advantage of the destination’s unique natural assets, such at a length of 2,200m. as the Hajar mountain range and the UAE’s highest peak, Ras December will also see the launch of a new year-round Al Khaimah is probing the adventure and sports tourism mountain park at 1,300m on Jebel Jais offering expansive segments as the Gulf’s key destination for adrenaline-seekers. views, food trucks and activities to complement the new zip Visit rasalkhaimah.ae and jebeljais.ae

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WTMexhibitorslistings EXHIBITORSby region

Consejo de Promocion Turistica Aurora Travel AS595 AFRICA & NORTH AFRICA de Mexico, S.A. de C.V LA300 Bangladesh Tourism Board AS145 Alexandra Travel AF179 Costa Rica Tourist Board LA450 Beijing Nimbus Travel Service AS963 Alpha Travel (UK) LTD AF201 Cruise America Inc NA160 Bhutan Etho Metho Tours & Treks Ltd AS104 Ashanti African Tours AF176 Cuba Tourist Office CA140 Bhutan Wind Horse Tours, Treks & Expeditions AS236 Blue Bay Beach Resort AF040 Destination Canada NA200 Buffalo Tours AS530 Board of Tourism of Sao Tome and Principe AF455 Discover New England NA460 Caper Travel Company Pvt. Ltd AS215 Botswana Tourism AF240 Dominican Republic Ministry of Tourism CA300 Chamber of International Commerce Breezes Beach Club & Spa, AF034 Ecuador Ministry of Tourism CA260 of Kazakhstan LLP AS970 Bright Sky Travel AF410 El Salvador Tourism Board - CORSATUR LA240 CHINA Adventure Tours AS920 CLEOPATRA HOTELS & RESORTS AF430 Falkland Islands Tourist Board LA409 China National Tourism Administration AS950 Dinknesh Ethiopia Tours AF055 GO GALAPAGOS KLEINTOURS LA201 China Prime Tour AS960 Discover Madagascar AF030 Gray Line / City Sightseeing New York NA205 Cinnamon Hotel Management Ltd AS440 Egyptian Resorts Company (ERC) AF400 Grenada Tourism Authority CA135 Cox & Kings AS239 Egyptian Tourist Authority AF500 Guyana Tourism Authority CA310 Creative Travel PVT Ltd AS250 Ethiopian Tourism Organization AF150 INSTITUTO GUATEMALTECO DE TURISMO – INGUAT LA350 Department of Tourism , Government of Kerala AS100 Gambia Tourism Board AF350 Instituto Nacional de Promoción Turística LA250 Department of Tourism, Government of Goa AS170 Ghana Tourism Authority AF450 INSTITUTO NICARAGÜENSE Department of Tourism, Government of KarnatakaAS120 Go Zambia AF248 DE TURISMO - INTUR LA370 Department of Tourism,Government Great Island Adventure Safaris AF058 interCaribbean Airways CA227 of Andhra Pradesh AS150 Hotels & Lodges (Tanzania) Limited AF038 Jamaica Tourist Board CA130 Destination Asia AS701 Indaba Explorations (Pty) Ltd AF177 Las Vegas Conventions & Visitors Authority NA150 Dragon Expeditions AS966 Karongwe Portfolio AF174 Liberty Helicopters NA301 Earthen Experiences LLP AS101 Kenya Tourism Board AF200 Metropolitan Touring Colombia LA401 Empire Hospitality AS470 Kingdom of Swaziland AF230 Ministerio de Culturas y Turismo Bolivia1 LA140 EXO Travel AS801 Knysna & Partners t/a Knysna Tourism AF175 Ministerio de Turismo de Uruguay LA430 Expeditions Myanmar AS569 Leopard Tours AF045 Nativa Promoção de Eventos Ltda CA320 Focus Asia AS468 Malawi Department of Tourism AF235 NYC & Company NA300 Fragrant Nature Hotels & Resorts Pvt. Ltd AS255 Mali Tourism Promotion Agency AF572 Oceanwide Expeditions LA101 Freedom Road Destinations DMC AS980 Nicnet Limited AF170 Palace Resorts CA215 HANATOUR SERVICE INC AS865 Office National Du Tourisme De Madagascar AF465 Panama Tourism Authority LA440 Happiness Kingdom (HK) Travels AS240 Office National Marocain du Tourisme AF300 ProColombia LA400 Hotel Del’ Annapurna AS924 Radamis for Hotels and Touristic Resorts AF565 PROMPERÚ LA100 IIJ Europe Limited AS926 Rovos Rail Tours (Pty) Ltd AF360 Pure Ecuador Cia. Ltda. LA204 Ile de la Reunion Tourisme AS448 Rwanda Development Board AF120 Sailrock Resort CA137 India Tourism AS300, AS350 Sakkara Group International AF560 South American Tours Uruguay LA206 Indian Holiday Pvt. Ltd AS201 Sebatana Private Reserve AF245 Tangol LA405 International Trade Centre AS460, AF109 Senegalese Agency for Tourism Promotion AF570 The Bahamas Ministry of Tourism CA150 Japan National Tourism Organization AS940 Serena Hotels AF301 TravelMole NA177 Japan Nature Network South African Tourism AF250 Trinidad & Tobago Tourism, c/o AMG Ltd CA250 (NPO Japan Ecotourism Society) AS932 St Helena Tourism AF362 USA - Brand USA - DiscoverAmerica.com NA100, Jewel Tours AS561 Tanzania Tourist Board AF140 NA170, NA180, NA185, NA195, NA201, NA207, Khiri Travel AS603 The Safari Guild Limited AF171 NA250, NA260, NA265, NA270, NA280, NA290, Korea Tourism Organization AS850 Travco Travel Company of Egypt AF440 NA330, NA340, NA350, NA360, NA370, NA465, Kyrgyzstan AS870 Tunisian National Tourist Office AF575 NA470, NA480, NA490, NA475 Legend Travel Group AS503 Uganda Tourist Board AF100 Van Isacker Exclusive CA225 Lernidee Erlebnisreisen AS501 Zimbabwe Tourism Authority AF370 VIAJES UNIGALÁPAGOS / ECOANDES TRAVEL LA407 Luxury Travel Group Ltd AS563 Visit California. NA240 LV Travel ( Lac Viet Travel & Trading Co.,Ltd ) AS590 AMERICAS & THE CARIBBEAN Visit Florida NA400, NA440 Madhya Pradesh Tourism Board AS130 2013 Think Tank LA500 Visit Orlando NA450 Maharashtra Tourism Development CorporationAS2588 Aerovías del continente Americano AVIANCA LA410 VIU EUROPA, S.L. LA570 Malaysia Tourism Promotion Board AS700 American Society Of Travel Agents NA175 Maldives Marketing and Public AMResorts CA200 ASIA / PACIFIC, INDIAN OCEAN & INDIA Relations Corporation AS540 Mauritius Tourism Promotion Authority AS500 Antigua and Barbuda Tourism Authority CA245 Airport Authority Hong Kong AS964 Mongolian Tourism Association AS971 Aruba Tourism Authority CA125 Aitken Spence Hotel Managements (Pvt) Ltd AS401 Myanmar Tourism Federation Barbados Tourism Marketing Inc CA220 Ak-Sai Travel Ltd AS916 - Tourism Marketing AS450 Be Live Hotels S.L. CA330 Amari Hotels & Resorts AS520 MZN Corporation» LLP AS510 Brazilian Tourist Board - Embratur LA200 ASIA DMC AS464 National Company Uzbektourism AS860, AS866 Caribbean Tourism Organization UK Chapter CA240 Asian Trails Ltd AS601 Nepal Tourism Board AS760 Condor Travel S.A.C LA301 Association of Thai Travel Agents AS560 Norbu Bhutan Travel Pvt Ltd AS238

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WTMexhibitorslistings

Odisha Tourism AS212 Avra Tours SA EU1330 Larus Viaggi EU2133 Philippines Department Of Tourism AS800 Ayuntamiento De Malaga Liberation Route Europe EU460 PT Spirit Group AS458 - Delegacion de Turismo EU1750 Lopesan Hotel Group. EU1555 Rajasthan Tourism AS370 B4Italy SRL EU2140 LOUIS HOTELS PLC LTD EU1340 Red Apple Travel Group AS521 Balkan Holidays Ltd EU910 MALTA TOURISM AUTHORITY EU1450 Rivages du Monde AS661 Belarus National Tourism Agency EU665 MEDIC LINE BUSINESS HEALTH SRL EU465 Saffron Travel AS465 Bettoja Hotels EU2105 Meeting Point International GmbH EU930 Seychelles Tourism Board AS550 BETUYAB BELEK YATIRIMCILARI TURIZM Meliá Hotels International S.A. EU1830 Shinta Mani Hotels AS556 ORTAK GIRISIMI A.S EU940 Ministry of Tourism of The Republic of Bulgaria EU900 Sita Kuoni AS200 Blue Chip LLC EU1585 Ministry Of Transport and Construction Of The SlovakRepublic EU540 Sri Lanka Tourism Promotion Bureau AS400 Blue Lagoon Annex S.A. EU1301 Montenegro National Tourism Organisation EU1345 Sri Lankan Airlines AS445 Canary Islands EU1640, EU1650 Moscow City Government EU670 Tahiti Tourisme AS555 Carrani Tours EU2139 National Tourism Organisation of Serbia EU650 Taiwan Tourism Bureau AS750 Castilla la Mancha EU1500 Netherlands Board of Tourism Thai Airways International AS535 Catalan Tourist Board EU1800 and Conventions (NBTC) EU500 The AOT GROUP AS660 Ciaoflorence Tours & Travels srl EU2155 North Cyprus Tourism Centre Ltd EU950 The Hong Kong Polytechnic University AS928 CICAR - Canary Islands Car EU1601 Nueva Vista DMC EU355 The Imperial AS301 Compagnia Turistico Alberghiera Spa EU2125 Operation Europe EU701 The Kingsbury PLC AS910 Croatian National Tourist Board EU1350 Palac na Wodzie Sp. z o.o. EU467 The Ministry of Tourism Croisieurope EU405 Palladium Hotel Group EU1803 of the Republic of Indonesia AS900 Crucemundo S.L EU907 PALWINGS HOTELS EU1001 The Park Hotels India AS230 CruiseAway ApS EU705 Pega Dmc Germany Gmbh EU740 The Sri Lanka Collection AS912 Cyprus Tourism Organisation EU1300 Polish Health Centers EU456 The Tourism Council of Bhutan AS140 Czech Tourism Authority EU530 Polish National Tourist Office EU730 Threeland Travel AS662 D.Travel DMC Portugal EU1075 Promote Iceland EU840a Demand Customize Tint Tint Group of Companies AS805 Region of South Aegean EU1180 Marketing Single Member Ltd EU1101 Tokyo Convention & Visitors Bureau AS840 REGIONE AUTONOMA DELLA SARDEGNA EU1970 Diana Travel EU1007 Tour East Holdings Pte Ltd AS901 Regione del Veneto EU1850 Dragonfly Tours LLC EU1981 TOURISM ADVISORY BOARD AS570b REGIONE PUGLIA - AREA PROMOZIONE DEL EU1870 EC Travel EU1065 Tourism Australia AS650 Regione Sicilia EU1770 Egmont Incoming Italy EU1988 Tourism Authority of Thailand AS600 RHI - RESERVATION HOTELS ITALY Srl EU2180 Tourism Department Government Elite Travel EU1470 Romanian Ministry of Tourism EU850 of Gilgit Baltistan AS670 ENIT - Italian State Tourist Board EU2000, EU2070, BL6 RSI Group srl EU2137 Trail Blazer Tours India Private Limited AS245 EPG Turismo y Deporte de Andalucia, S.A. EU1700 RUSSIAN RAILWAY TOURS EU455 Trails of Indochina, AS567 Feenstra Rijn Lijn BV EU720 Scenic Travel Service EU1980 Uttarakhand Tourism AS160 Finpro Oy - Visit Finland EU840d Scylla AG EU735 Veena World AS210 Fortuna Tours - DMC EU1380 Sentro Consultancy FZE EU570 Victoria Cruises AS962 Four Seasons Hotel EU1303 Servicevill snc EU2160 VIDOTOUR Co., Ltd AS475 Freelance SRL EU1984 Skal International EU1565 Vietnam Airlines AS570c FUNDACIÓN DE PROMOCIÓN TURÍSTICA DE IBIZA EU1430 Slovenian Tourist Board EU700 Window to Luxury AS203 Gartour By Destination Italia EU2110 SNC 1784 Domaine de Lourmarin EU1982 Wuzhen Tourism Co., Ltd, AS931 GEG Travel Limited EU620 Société Européenne d'Hôtellerie EU1901 Yatra Exotic Routes AS235 Georgian National Tourism Administration EU450 Spanish Tourist Office - London EU1500 Yeti Holidays Pvt. Ltd. AS461 Giglio Travel EU2122 Super Tours d.o.o. EU1283 EUROPE Greek National Tourism Organisation EU1200, EU1250 SUR in English EU1701 Acampora Travel EU2101 Greenlife Tours LTD EU1506 Swiss Quality Hotels International EU901 ACETAIA LEONARDI EU1986 GTP-GREEK TRAVEL PAGES EU1200 Switzerland Tourism EU800 adriatica.net Group EU1460 Gudmundur Jonasson Travel EU739 Taiga Euro Baltika EU480 AEVP (Associação das GUEDELON - BURGUNDY EU1905 Terra Travel Doo EU1385 Empresas de Vinho do Porto) EU970 H10 Hotels EU1660 The Sports Marketing Group International Ltd EU1580 A-Expo LLC EU655 Hotel Turismo São Lázaro EU1060 Toerisme Vlaanderen EU1550 Agencia de Turisme de les Illes Balears (ATB) EU1400 Hotel Villa Dvor EU1480 Tomorrow Travel S.r.l EU2135 Agency for promotion and support Hullu Poro EU605 Tourism Agency of the Republic of Moldova EU458 of tourism in Republic of Macedonia EU1670 Hungarian Tourism Agency Ltd. EU640 Travel Europe Reiseveranstaltungs GmbH EU1205 AHRP - Associação de Hotéis Rurais de PortugalEU1070 iftravel EU2165 Turismo de Portugal I.P EU1150, EU1100 Aionas Travel EU1501, EU1505 Incoming Italia EU1965 Turistička zajednica Kantona Sarajevo EU1560 Albanian National Tourism Agency Innovation Norway EU840c Turkish Ministry of Culture & Tourism EU1000, EU1050 - AGJENCIA KOMBETARE E TURIZMIT EU1465 INOVA HOSPITALITY MANAGEMENT EU1280 Vatican Museums EU2150 Ambassador Travel EU1285 Instituto de Turismo de la Region de Murcia EU1845 Via Hansa Tours Ltd EU905 APT Servizi Srl EU1950 Intercenter group EU663 VIAJES EL CORTE INGLÉS S.A. EU1755 Aqua Vista Hotels EU1201 Inversiones Hoteleras Playa del Duque EU1603 visit.brussels asbl EU1435 Asla LTD EU601 Israel Government Tourist Office EU750 VisitSweden EU840b Atlasglobal EU865 Izmir Development Agency EU975 Vodohod Russian River Cruises EU440 ATOUT FRANCE EU1900, EU1920 Katarina Line d.o.o. EU1475 Wallonie-Bruxelles Tourisme (WBT/OPT asbl) EU1440 Austrian National Tourist Office EU600 La Balaguere EU1835 Worldtours - Tours & Transfers EU2130

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WTMexhibitorslistings

Zaccheraservice SRL EU1960 Top Service GmbH GV541 Touran Zamin Tour Operator ME267 Zela Aviation (Cyprus) Limited EU1509 Travco Corporation Ltd. GV405 TourBusiness Publishing House ME350 Travel To Marketing GV540 Trav Talk India ME350 GLOBAL VILLAGE Travellanda GV510 Trav Talk Middle East ME350 3FULLSTEPS.COM GV175 TRAVELTOOL, S.L. GV548 Travel and Tour World ME350 ABTA Ltd GV580, GV580A trivago GmbH GV520 Travel Journal Japan ME350 AC Group GV655 Vanilla Tours GV155 Travel Magazine ME350 Air Charter Service Ltd GV501 Viagens Abreu, SA GV530 Travel News Digest ME350 Alba Travel GV525 Wanup GV650 Travel Weekly China ME350 ATB Tur Turizm Yatirimlari San ve Tic Ltd Sti. GV483 WebBeds FZ LLC t/a Sunhotels GV420 Travel Weekly Us (Us) ME350 AVIS Budget EMEA Ltd GV450 Welcome Incoming Services s.l.u GV380 Travelweek Canada ME350 Big BusTours Ltd GV220 WORLD 2 MEET, S.L.U. GV340 TTG Czech ME350 Bluebird Auto Rental Systems GV480 YTL Hotels & Properties Sdn Bhd GV670 TTG Media Limited ME350 B-Rent GV484 TTG Mena ME350 Car&Fly GmbH GV550 MIDDLE EAST TTG MENA Luxury ME350 Chapman Freeborn International Ltd. GV270 1001 Nights Tours Iran ME258 TTN Middle East ME350 City Sightseeing Italy GV630 Abu Dhabi Tourism & Culture Authority ME200, Voyagers World ME350 Cover-more Travel Insurance GV160 ME201, ME204 Cyberlogic Inc GV265 Afro Tourism West Africa Ltd ME350 THE TRAVEL TECH SHOW AT WTM Destination Services Spain, S.L.U. GV100 Ajman Tourism Development Department ME540 11-Infotech System Co Ltd TT235 Dorling Kindersley Ltd GV301 Arg-E-Jadid Travel Co. (ATC) ME260 24x7rooms.com TT529 Ecosphere+ GV252 Azar Gasht Aseman Ltd. ME101 5stelle* TT239 Enterprise Rent A Car UK Ltd-EIS Department GV350 Baghdad Hotel company ME360 Accura Scan TT130 ETOA GV300 Bahrain Tourism & Exhibitions Authority (BTEA) ME640 Adalte TT537 Evaneos GV651 Beautiful World of Travel ME102 Addock Travel TT220 Events Travel Group BV GV254 Canadian Travel Press ME350 Airdna TT185 G2 Travel Limited- GV445 Check INN TV ME350 Alanna Tech TT175 Global City Cards LTD GV588 China business network ME350 Availpro TT310 Global Discovery B.V. GV618 Cleverdis ME350 Avantio TT230 Global DMC Network by JTB Group GV425 Cyrus Sahra ME010 Avvio TT355 Global Passenger Network GV409 Dubai Corporation for Tourism & Commerce B2Book srl TT126 Go Global Travel GV410 Marketing LLC ME300 Beehive Hospitality TT170 Goldcar Rental GV475 Eturbo News USA ME350 Busy Rooms Limited TT335 Gray Line Worldwide GV330 Euromonitor International ME366 Chute TT326 Groupo Julia GV320 Excelencias ME350 CodeGen Ltd TT500 Hong Kong uCloudlink Network Technology Co LtdGV382 Explore South Africa ME350 Conceptek Sistemas de Informacao, S.A. TT322 Hotelbeds SLU GV210 Fujairah Tourism & Antiquities Authority, Cross-Tinental S.L. TT229 Government of Fujairah ME501 HotelsproDMCC GV120 CTS SYSTEMS INC TT160 FVW Medien GmbH ME350 Hotusa Hotels S.A GV140 DerbySoft TT400 Hosteltur ME350 Imperatore Travel World® Srl GV345 DHISCO Inc. TT530 Irish Travel Trade News ME350 Innstant Group GV275 Digital Trip Ltd TT535 Jordan Tourism Board ME140, ME150 Italcamel Travel Agency s.r.l GV415 EEC Software TT275 KINGDOM OF BAHRAIN Tourism Sector, JAC Travel LTD. GV200 EmerchantPay UK Services Ltd TT340 Ministry of Culture ME640 JetClass GV255 EMINDS S.R.L. TT105 Kurdistan Tourism ME255 Jumbo Tours Espana SLU GV515 eNett International (UK) Ltd TT315 Ladevi ME350 Kaptio GV180 eRevMax Ltd TT550 L'Agenzia di Viaggi (Italy) ME350 LIBERTY INTERNATIONAL spol s.r.o. GV545 ERS YAZILIM INTERNET TUR SAN.T C. A.S TT110 Leisure Group Travel ME350 İ M&C Reservations Services Limited GV260 Feefo.com TT410 Luxury Travel Guide ME350 Merlin Entertainments Group GV555 Fortymee Ltd TT237 Media India Group ME350 Miki Travel Limited GV500 GIATA GmbH TT330 Mercado & Eventos ME350 Newhotel Software GV170 Grupo Wayiu SAS TT375 Oman Air ME620 Olympia Europe LTD GV201 Guestline Ltd TT460 Oman Ministry of Tourism ME600 Oti Holding A.S. GV150 Herma Ltd TT360 Palestine Ministry of Tourism & Antiquities ME440 Peak Destination Management Company GV656 HHS - Host Hotel Systems TT370 Pardisan Tour & Travel Agency ME401 Planet Hollywood GV505 HotelChamp TT270 Pasargad Tours ME301 Rentalcars Connect GV559 hotelkit GmbH TT455 Profi Travel ME350 RentalsCombined.net GV251 Hotelogix Inc TT459 Publituris ME350 Rotana Hotel Management Corporation PJSC GV400 HQ plus GmbH TT548 Qatar Tourism Authority ME100 RTS.net GV640 Igoria Trade S.A. TT136 Ras Al Khaimah Tourism Development Authority ME500 SIXT GmbH & Co. Autovermietung KG GV455 Inspiretec TT465 SAUDI COMMISSION FOR TOURISM Skylord Travel Plc GV253 AND NATIONAL HERITAGE ME450 Intuitive TT430 Special Tours Wholesalers - D.V. Galiatsos Ltd GV440 Saudia Airline ME550 JPM Publications SA TT501 Sports Events 365 Ltd GV191 Sharjah Commerce & Tourism Juniper Consulting S.L TT225 SurPrice Car Rental GV370 Development Authority ME400 JustListen Technology Ltd TT140 The Leisure Pass Group Ltd GV230 Solar Empire Travel ME265 Kigo, a RealPage Company TT359 Thomas Cook International GV165 The Business Year ME350 Made in 2010 Ltd. TT307

38 October 27 2017 travelbulletin.co.uk S10 TB 2710 2017 Exhibitors_Layout 1 24/10/2017 16:14 Page 39

WTMexhibitorslistings

Mews Systems TT165 TourSoft Private Limited TT134 English Lakes Hotels Resorts & Venues UKI330 MM ONE Group S.r.l. TT450 TransPerfect TT150 Europe Incoming UKI425 My.com B.V. TT268 Travel Compositor TT565 Gibraltar Tourist Board UKI350 Mystifly Consulting (India) Pvt. Ltd TT560 Travel Designer Group TT520 Golden Tours UKI348 Nor1 TT350 TravelClick Inc TT445 Historic Royal Palaces UKI430 Nucore Software Solutions Private Limited TT368 Traveltek Ltd TT201 Hospitality Line Ltd UKI301 Open Destinations TT440 TrekkSoft AG TT238 Hotels & More Ltd. UKI401 OTA Insight TT265 TripCreator TT369 ITB Berlin UKI170 peakwork AG TT549 Triptease TT458 Knightsbridge Properties UKI445 Pegasus Solutions TT405 Vamoos TT128 Laduma UKI230 Picfair Ltd TT155 Vertical Booking TT425 Longshot Kids Limited UKI120 PKfare TT250 Wetu Tourism Solutions (Pty) Ltd TT401 PEV/AUDIOPEV UKI446 PNY Technologies Europe TT260 Whalar Ltd TT380 Portsmouth Historic Dockyard UKI138 Puratech Solutions India Pvt. Ltd. TT300 WIHP - World Independent Hotels Promotion TT320 Quietvox Ltd. UKI444 QNT Hospitality / Simple Booking TT328 Wirecard Technologies GmbH TT345 RDGS Plc UKI435 Qtech Software Pvt Ltd TT329 World Travel Market London TT234 Ripley's Believe It or Not UKI101 QuadLabs Technologies Pvt. Ltd TT528 Xpenditure TT100 Satguru Travel & Tourism UKI265 QUp World Inc. TT107 Zumata TT120 Sweet Chariot UKI148 RATEGAIN TECHNOLOGIES LIMITED TT435 The AA UKI440 Receptio TT353 UK & IRELAND The Group Company UKI118 Review Rank, S.A. TT570 Abbey Tours UKI325 Tourism Ireland UKI400 Rezgateway TT415 Acon Travels & Tours UKI339 UKinbound UKI100, UKI300 RoomCloud TT259 All England Lawn Tennis Club V6E Ltd UKI260 (Championships) Ltd UKI320 roomsXML JLT TT525 VisitScotland UKI520 Ambassador Theatre Group UKI335 S.C. DCS FAST LINK S.R.L. TT420 VOX spA UKI240 AT Coaches Trading as Abbey Travel Ltd UKI201 S.C. DirectVision S.R.L. TT305 Warner Bros. Studios Leavesden UKI420 CAPITAL TAXI TOURS LTD UKI140 Sagittarius TT258 Champions Travel UKI144 SiteMinder TT358 Chelsea FC Plc UKI351 Stardekk NV TT255 City Sightseeing Ltd UKI250 TBO Holidays TT429 CONCORDIA LLC UKI154 The Entertainer - Connect TT428 Connoisseurs Scotland UKI130 The Guestbook TT148 Davids Of London Ltd UKI329 The Travelbook Group TT438 Delaware North UKI338 Thermeon Worldwide Ltd TT503 DJ Coaches UKI442 TI Infotech Pvt Ltd TT510 ECEI Europe Ltd UKI302 TourConnect TT439 Encore Tickets Ltd UKI220 Tourplan TT505

We asked our staff the following question this week: If you had a stand at WTM 2017 what would you call it and why?

Jeanette Ratcliffe Tim Podger Lucia Mathurin Publisher Account Manager - Far East Design Apprentice [email protected] [email protected] [email protected] A Travel Bulletin stand of course! Pie & Pint - a good place to have meetings. A stand full of sweets from around the world.

Lauretta Wright Bill Coad Eugenia Nelly Mendes Editor Account Manager Head of Production [email protected] [email protected] [email protected] Sweets & Solitude, where you could get a quick Country Cocktails - cocktails from around Production on the Go - 24/7. sugar fix and escape the crowds. the world. Happy Birthday ! Adam Potter Hannah Carter Matt Gill Editorial Assistant Events & Sales Administrator Senior Account Manager [email protected] [email protected] [email protected] Ground Zero - a coffee shop retreat for journos. A newbies stand where all the newbies to the The Bean Bag stand - where people can take industry can be awkward together Paul Scudamore five minutes to catch their breath! Contributing Editor Nicky Valsamakis [email protected] Design Team Leader Many happy returns to Matt, who will most likely be celebrating with some loud A 'Let it stand' stand - how to pour the perfect pint [email protected] chat, a little waffle eating of Guinness demonstration. Cosmic Comics - located inside Ground Zero. and maybe even some Read a comic while you take a coffee break. Simon Eddolls nail painting...all done Sales Director with a cheery Miriam Brtkova [email protected] Designer disposition! Wood Shop - your best guide to the driest jokes. [email protected]

travelbulletin.co.uk October 27 2017 39 S10 TB 2710 2017 Exhibitors_Layout 1 24/10/2017 16:14 Page 40

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