Case Study Isle of County Council Consultation on Corporate Priorities & Satisfaction

The Consultation A programme of consultation has been carried out on behalf of Isle of Anglesey County Council (IoACC) interviews At a glance… by Enventure Research to feed into the development of the Community Strategy for the Isle of Angleseyinterviews 2012 -2025 and Service Delivery Plans. The consultation was designed to help understand To understand residents’ the priorities, needs and expectations of residents in relation to health, economic and environmental satisfaction with Council services. services and their Research Methods attitudes towards the Enventure developed a methodology, which included 1,100 telephone interviews and five focus groups Council’s vision and with residents from across the Island. Quotas were set to ensure that the telephone survey sample priorities was representative of the demographics of the area. The more deprived areas of Peblig, Port, Town, Maeshyfry, Marchog, Moraweleon, Tudur and Porthyfelin were also represented in the Quota based telephone results. To maximise the response rate, all respondents that took part in the survey were entered into interviews (1,100) a prize draw. Enventure’s dedicated Consultation Helpline was active during the survey. Five focus groups Both the focus groups and telephone interviews were conducted in Welsh and English according to respondent preference. Bilingual (Welsh/English)

Results and Benefits to the Client language preference The results provide a baseline investigation of residents’ views of Anglesey, their satisfaction with the offered Council and Council services and their attitudes towards the Council’s draft vision and priorities. Respondents listed job prospects, affordable housing, activities across all age groups, road repairs and The results will feed into support for vulnerable children & young people as the key issues to improving life on Anglesey. The the development of the results were presented by Dr Joanne Harvatt during three workshops. The findings from this survey ‘Corporate Business Plan are now being used by IoACC in the development of the ‘Corporate Business Plan 2012-15’, the future 2012-15’, the future ‘Integrated Plan’ for Anglesey and the ‘Community Strategy’. ‘Integrated Plan’ for Anglesey and the “Dr Harvatt delivered the messages in a direct but constructive way. Importantly, she pitched the significance ‘Community Strategy’ of the findings in a way which left the audience with a clear understanding of how they could be of value to the organisation moving forward. A number of people commended positively about the presentation after the meeting and I know from discussion with officers that the level of quality was reflect more widely in the way in which the programme of work was managed as a whole" Mick Giannasi, Anglesey Commissioner

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