Take pride in the journey Our Plan Introducing South Western Railway All lines lead to London. But it is the individual towns and communities along every branch of our network we are focused on serving. Our focus, our commitment. Our corner of the network Your corner of England. Together, we are unrivalled I am delighted to have been appointed Managing Director of the South Western Railway (SWR) franchise. Our future is exciting with transformational projects taking place across the franchise that will drastically improve our customers’ experience. I look forward to leading the team at the to deliver the best possible experience for the way that our customers live and work. Line. Increasing localism is driving more new South Western Railway franchise, our customers. Working together as an We will introduce more flexible season grant funding decisions to the regions. and to build on the respected foundations effective team, we will change this railway tickets and you will see the introduction We will deepen our relationships, and established by the previous operator. for the better. of an extensive pay-as-you-go smart work with stakeholders and industry Our customers can look forward to new ticketing system called Tap2Go and mobile partners to make the case for new Our investment in a fleet of 750 new and better trains, more seats, improved barcode ticketing, as well as discounted funds to be invested in our network, our vehicles to be introduced by December service frequencies, quicker journey times, tickets for young people aged between 16 services and our communities. 2020 will not only boost peak seats into enhanced stations and more flexible fare and 18. Our customers will be able to be Waterloo every morning and evening by options. Through our extensive consultation more productive when travelling with us, We know that our railway is vital to the around 30% - some 52,000 additional during the re-franchising process, we know with better Wi-Fi coverage and enhanced region and the people and businesses it seats at peak periods every weekday – that these are key issues for our customers bandwidth. serves. We are committed to changing but will also provide a much improved and stakeholders. We will keep people our railway for the better – for the benefit experience for many of our customers As well as being trusted as the custodians moving and communities prospering of our customers, our employees and through the provision of air-conditioning, of our railway today, we recognise that across the South Western network. our stakeholders – and I look forward toilets and at-seat power. But our we have a responsibility to put it in a to working with you all in the coming The plans that FirstGroup and MTR customers will not have to wait until then sustainable position for the future. We months and years to do just that. have put together for SWR demonstrate for improved capacity and comfort. We will launch the biggest rail franchise our focus on our customers and our will also introduce 90 additional as-new apprenticeship scheme in the UK and Now is the time for South Western determination to deliver positive change vehicles by December 2018, which will we will build long-term capability in our Railway. and capacity increases to your railway. provide a more appropriate seating layout employees through investment in customer Our customers must sit at the heart of for customers on our fast services on the experience training. Our environmental Andy Mellors everything that we do, and our plans Portsmouth route, and allow existing rolling responsibilities are important to us, and we Managing Director for SWR will transform our customers’ stock to be cascaded elsewhere on our are investing to improve our environmental South Western Railway experience for the better. We will work network. Change will also go beyond our performance through reduced carbon August 2017 collaboratively with our suppliers and trains as we will invest £90m in stations emissions and sustainable resource use. stakeholders, and provide our employees to give our customers the facilities they We are also committed to working with with the right training and tools for their expect. We know that we need to improve stakeholders on the Isle of Wight to develop jobs in order to be engaged and empowered our ticketing arrangements to better suit a longer term sustainable solution for Island 4 5 2.0 About South Western Railway Our roots We’ve come from strong roots, and from a railway system that has had to deal with significant growth. From the creation of the London and South Western Railway in 1838 to its nationalisation in 1948, becoming part of the South Western division of Network SouthEast in the 1980’s and a return to privatisation as South West Trains in 1996. The South Western network has had to evolve and grow throughout the years, and there are still exciting transformations to come. The railway has seen the reopening of stations such as Chandlers Ford, the integration of Island Line with the South Western Franchise, the introduction of new timetables and new rail services. This history must be remembered and built upon, and our plans will ensure our railway is an innovator and trendsetter for generations to come. Waterloo Station Clock 6 7 Milton Keynes, London Birmingham and the North Victoria Watford Junction London Brentford Waterloo Syon Lane Windsor & Shepherd’s Bush Eton Riverside Isleworth Hounslow Kew Bridge Kensington (Olympia) Datchet Heathrow Chiswick Vauxhall Airport Virginia Water Sunnymeads Egham Barnes Bridge Queenstown Wraysbury Road Longcross Sunningdale Whitton TwickenhamSt. MargaretsRichmondNorth Sheen BarnesPutneyWandsworthTown Clapham Junction Staines Ashford Feltham Mortlake Wimbledon Martins Heron Strawberry Earlsfield Ascot Hill Croydon Tramlink Where we are now Raynes Park Bracknell Winnersh Triangle Wokingham SheppertonUpper HallifordSunbury Kempton HamptonPark Fulwell Teddington Hampton KingstonWick Norbiton New Oxford, Birmingham Winnersh SWR has some of the busiest routes in the country, operating nearly 1,700 services each weekday. and the North Hampton Court Malden Thames Ditton Berrylands Chertsey Surbiton Malden Motspur Reading to Gatwick Airport Chessington Earley Bagshot Esher TolworthManor Park We provide commuter, inter-urban, regional and long distance services to passengers in South Hersham Crowthorne Addlestone Walton-on- Bath, Bristol, South Wales Reading Thames North and the West Country Camberley Hinchley Worcester Beckenham West London and southern counties of England, as well as providing connectivity to the ports and Park Junction South Wales, Trowbridge Byfleet & Wood Bradford- Westbury Brookwood Birmingham Bath Spaon-Avon Newbury Sandhurst New Haw Weybridge Stoneleigh and the North Reading West Frimley Elmers End Claygate airports in the region. Chessington Ewell Farnborough West Byfleet South New Blackwater West Bristol Mortimer West East Addington Temple Meads Bramley Woking Oxshott Croydon Croydon Frome Epsom As well as commuters and business travellers, SWR transports leisure travellers across the region, Taunton, Farnborough North Exeter and the Warminster Worplesdon West Country Bristol Airport Bruton Templecombe Fleet Ashtead Whitchurch Cobham & to many tourist and heritage sites, and the numerous major sporting and social events that take AxminsterCrewkerne Castle Cary Gillingham Salisbury Winchfield Stoke D’Abernon Honiton Tisbury Grateley Andover Overton Ash Vale London zonal area Leatherhead Yeovil Yeovil London Road Clandon Horsley where Oyster Bus Station Ash Wanborough (Guildford) Pen Mill Basingstoke North Camp is accepted Hook Box Hill & place along the route every year. Taunton and Aldershot Effingham Bookham North Devon Guildford Junction Westhumble Yeovil Dorking Redhill Feniton Sherborne Micheldever Junction Farnham Okehampton Whimple Dean Chandler’s Ford Farncombe Shalford Chilworth Gomshall Dorking West Dorking BetchworthReigate Winchester (Deepdene) (Summer Only) Cranbrook Mottisfont & Shawford Bentley We recognise the important role that SWR plays in this region, with so many people and Dunbridge Southampton Godalming Gatwick Pinhoe Airport Parkway Eastleigh Alton Milford Airport Exeter Exeter Central businesses relying on the services that we provide. St. Davids St. Denys Witley Three Swaythling The Bridges Southampton Bitterne Hedge End Watercress Haslemere Central Line Paignton, Liphook Romsey Woolston Brighton Now, as SWR, we do not want to stand still. Our customers in London and the South West are Plymouth and Millbrook Town Alresford Penzance Redbridge Quay Sholing Liss Exeter Airport Totton Netley Botley Petersfield Thornford Ashurst (New Forest) Rowlands Castle Brighton, Eastbourne, always on the move and as their train company, we will not be any different. Our plans for the future Hamble Hastings, Ashford Beaulieu Road Bursledon Havant International and the Brockenhurst Hythe South East Yetminster Swanwick will embrace the history of the network, and improve on it. We will work hard to deliver a railway Sway Portchester Bedhampton New Milton Exmouth Bournemouth Airport Hinton Admiral Fareham Cosham Hilsea Network Map that will make our region proud. Christchurch Fratton Chetnole Pokesdown for Boscombe Lymington Town Stations Bournemouth Gosport Portsmouth & Managed by South Western Railway Branksome Lymington Pier Maiden Cowes Southsea Newton Parkstone Portsmouth Harbour NOT managed by South Western Railway Poole Ryde Pier Head Southsea Hoverport Major Interchanges Hamworthy Isle