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MS&AD Integrated Report MS&AD Insurance Group Holdings, Inc. Integrated Report 2017 1 Guide to Buttons Using Category Tabs Search PDF Content Move Back to Previous Page Click to go to the first page of each category. Return to Last Page Opened Go to Contents Page Print Move Forward to Next Page In this report, the following abbreviations appear for company names. MS&AD, The Group ---------------------------------------------------------------- MS&AD Insurance Group MSI Primary Life -------------------------------------------------------------------- Mitsui Sumitomo Primary Life Insurance Co., Ltd. MS&AD Holdings, The holding company, or the Company -------------------- MS&AD Insurance Group Holdings, Inc. MSIG --------------------------------------------------------------------------------- Mitsui Sumitomo Insurance Group Holdings, Inc. MSI, Mitsui Sumitomo Insurance-------------------------------------------------- Mitsui Sumitomo Insurance Co., Ltd. Aioi, Aioi Insurance ----------------------------------------------------------------- Aioi Insurance Co., Ltd. ADI, Aioi Nissay Dowa Insurance ------------------------------------------------- Aioi Nissay Dowa Insurance Co., Ltd. NDI, Nissay Dowa General Insurance -------------------------------------------- Nissay Dowa General Insurance Co., Ltd. Mitsui Direct General, Mitsui Direct General Insurance ------------------------ Mitsui Direct General Insurance Co., Ltd. MSI Kirameki Life ------------------------------------------------------------------ Mitsui Sumitomo Kirameki Life Insurance Co., Ltd. MSI Aioi Life ------------------------------------------------------------------------ Mitsui Sumitomo Aioi Life Insurance Co., Ltd. Aioi Life------------------------------------------------------------------------------ Aioi Life Insurance Co., Ltd. MS&AD Insurance Group Holdings, Inc. Integrated Report 2017 2 The MS&AD Insurance Group’s Three Key Concepts of Mission, Vision & Values MS&AD Integrated Report 2017 Our Mission Leverage the Advantages of Diversity To contribute to the development of a vibrant society and help secure a sound future for the earth, The MS&AD Insurance Group is a group defined by its comprehensive strengths and management by bringing security and safety through the global insurance and financial services business. based on the extensive history, culture and characteristics of each Group company. Diversity is key to overcoming uncertainties and driving innovation in a rapidly changing society amid quickly advancing technologies. Through management that leverages diversity, a characteristic of the Group, we will sustain growth by using the Group’s diversity to meet increasingly various customer needs. Our Vision The MS&AD’s Story of Value Creation (P. 4～P. 6) CEO Message（ P. 11～P. 14） To create a world-leading insurance and financial services group that continues to seek sustainable growth and to enhance enterprise value. Using Our Global Network to Support the Future With the progress of climate change and an aging population, a variety of social issues have emerged, Our Values including massive natural disasters around the world, issues arising from an aging society and a decline in regional vitality. The MS&AD Insurance Group helps to create solutions for these social issues through its business activities across the world, to “Contribute to the Development of a Vibrant Society and to Help Secure a CUSTOMER FOCUSED INTEGRITY TEAMWORK Sound Future for the Earth,” leveraging its overseas network spanning 47 countries and regions. The MS&AD s Story of Value Creation P. 4 P. 6 We continuously strive We are sincere, kind, fair, We achieve mutual growth ’ （ ～ ） to provide security and achieve and just in all our dealings by respecting one another s ’ Special Feature｜Creating Value by Helping to Solve Social Issues（ P. 28～P. 32） customer satisfaction. with everyone. individuality and opinions, and by sharing knowledge and ideas. Growth That Supports Social Development INNOVATION PROFESSIONALISM Since ancient times, non-life insurance has helped people overcome challenges with repeated failures. Risks will be overcome and advances will be made in such fields as new energy development, AI, We listen to our stakeholders We make continuous efforts robotics and regenerative medicine. and continuously seek to improve our skills The MS&AD Insurance Group supports a constantly evolving society and will grow alongside ways to improve our work and proficiency to provide and business. high-quality services. people, helping them overcome challenges. CEO Message（ P. 11～P. 14） Strategies by Business Domain（ P. 22～P. 27） Our Story of Value Creation（ P. 30～P. 31） MS&AD Insurance Group Holdings, Inc. Integrated Report 2017 3 Contents MS&AD Disclosure Framework For further detailed information on the MS&AD Insurance Group, please refer to the information on the Company’s official website. Who We Are What Kind of Group Is MS&AD? Our Group Companies Major Group Insurance Companies The MS&AD’s Story of Value Creation 4 Mitsui Sumitomo Insurance Co., Ltd. 42 Five Business Domains 7 Aioi Nissay Dowa Insurance Co., Ltd. 43 MS&AD Integrated Report MS&AD Official Website Positioning in Each Business Domain 8 Mitsui Direct General Insurance Co., Ltd. 44 History of the MS&AD Insurance Group in Japan 9 Mitsui Sumitomo Aioi Life Insurance Co., Ltd. 45 http://www.ms-ad-hd.com/en/index.html Key Management Indicators and Total Shareholder Return (TSR) 10 Mitsui Sumitomo Primary Life Insurance Co., Ltd. 46 MS Amlin plc 47 MSIG Holdings (Asia) Pte., Ltd. 48 Our Group and its Strategies Our Way What Are We Doing Now? Who We Are Credit Ratings 48 http://www.ms-ad-hd.com/en/group/index.html CEO Message 11 MS&AD’s Aspirations and Recognition of Business Environment 15 What kind of group is MS&AD? Who We Are Medium-Term Management Plans 16 Appendix Supplementary Information Financial and Capital Strategy 19 Basic Knowledge about the Insurance Industry 49 Our Strengths Measures to Achieve Group ROE and Group Core Profit Targets Basic Knowledge of Insurance 51 Ongoing Management and Achieve Sustainable Growth 20 Glossary of Insurance Terminology 52 Financial and Non-Financial Highlights 21 Plans and Policies Strategies by Business Domain 22 Domestic Non-Life Insurance Business 22 Data Section Data Section Our Way Domestic Life Insurance Business 23 Corporate Profile 55 International Business 24 Stock and Shareholders 55 What are we doing now? Risk-Related Services Business 26 Group Business Schematic 56 Financial Services Business 27 Global Network 58 CEO Message Asset Management Strategy 27 Short Commentary: Group Financial Statements 60 Company Information Performance Record 61 Medium-Term Management Plan http://www.ms-ad-hd.com/en/company/index.html Special Feature Creating Value by Helping to Solve Social Issues Five-Year Summary (Unaudited) 62 Management’s Discussion and Analysis 62 Strategies by Business Domain Creating Value by Helping to Solve Social Issues 28 Group Structure Premiums Written and Net Claims Paid̶Non-Life Insurance (Unaudited) 66 Global Round Table 28 ⇒Official Website of Policies in Force and New Policies̶Domestic Life Insurance (Unaudited) 67 Each Group Company Our Story of Value Creation 30 Investment Assets and Investments in Securities (Unaudited) 67 World Map of Major Disasters in 2016 32 Consolidated Balance Sheets 68 Frameworks and Systems Consolidated Statements of Income 69 That Support the Group’s Frameworks and Systems that Consolidated Statements of Comprehensive Income 69 Value Creation Our Platform Support the Group s Value Creation ’ Consolidated Statements of Changes in Net Assets 70 ERM 33 Consolidated Statements of Cash Flows 71 Enterprise Risk Management 33 Notes to Consolidated Financial Statements 72 Compliance 35 Independent Auditor’s Report 82 Our Platform Corporate Culture and Human Assets Development 35 Summary of Business Results of Quality Improvement Initiatives 35 Main Consolidated Subsidiaries 83 Frameworks and systems that support the Diverse Human Assets Development 36 CSR ESG Evaluation and Participation in Initiatives 93 Group’s value creation Corporate Governance 37 Third-Party Assurance 93 http://www.ms-ad-hd.com/en/csr/index.html Corporate Governance 37 ERM Introduction to Directors 38 Outside Director Message 40 Corporate Culture and Human Assets Development Dialogue with Shareholders and Investors (Information Disclosure and IR Activities) 41 Corporate Governance Structure of This Report Who We Are An introduction to the What kind of group is MS&AD? Group as a whole, Special Feature including our story of Creating Value by Helping to Solve Social Issues value creation and An introduction to how we create value that helps solve social issues business domains through the specific business activities of the Group Investor Relations An introduction to past and present business performance, medium- and long-term What are we doing now? Data Section http://www.ms-ad-hd.com/en/ir/index.html Our Way targets and business strategies within the context of our story of value creation Data section Our Group Companies An introduction to major Group insurance companies Corporate Profile Our Platform ERM Corporate Culture and Human Corporate Governance Performance Record Assets Development Frameworks and systems that support the Group’s value creation An introduction to initiatives that support value creation, split into three parts: ERM, Corporate Culture and Human Assets Development, and Corporate Governance Appendix Supplementary information Data
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