ELMHAM SURGERY OPENING & CONSULTING TIMES Compassionate Friends 0845 123 2304 Cromer & District Hospital 01263 513571 Opening Times CRUSE Bereavement Care 01603 219977 Mon, Tue, Thu, Fri - 8.30am – 6.30pm, Wed - 8.30am – 6pm Hospital 01362 692391 Doctors Consulting Times Nurses Consulting Times DHSS 01603 622277 01553 760100 Morning Surgery: 8.30am -11am Morning Surgery : 8.30am – 12.30pm Heron Local information on support www.heron.nhs.net Afternoon Surgery: 3.10pm – 5.30pm Afternoon Surgery : 2pm – 5.30pm groups and voluntary services (Wed 5pm) Help the Aged Advisory service line 020 7278 1114 Dispensary Health Visitor 01362 692391 8.30am – 6.30pm (Wednesday 8.30am – 6pm) Home from Hospital (British Support and practical help after 01603 426 361 Red Cross) hospital SURGERY OPENING & CONSULTING TIMES Kings Lynn Hospital (QEH) 01553 613613 Opening Times MENCAP 01362 69500 Mon, Tue, Wed, Thu, Fri – 8.30am - 6pm Mental Health Advocacy Free independent confidential 01603 766890 Service support and information Doctors Consulting Times Nurses Consulting Times NHS Direct Confidential medical/health advice 0845 4647 Afternoon Surgery: 3.10pm – 5.30pm Morning Surgery : 8.30am – 12.30pm & Hospital 01603 286286 (Wed 5pm) Afternoon Surgery : 2pm – 5.30pm NORCAS Alcohol Advice 01603 660070

7:30am Commuter Clinics available at Swanton Morley on Mondays (Subject to Norfolk Carers Helpline Support for Carers 0808 8089876 (Crossroads) Availability) Norfolk Deaf Association 01603 404440 Dispensary Open Door Confidential information (daytime) 01555 777666 8.30am – 6.00pm Service for young people (4-6pm) WHAT TO DO WHEN THE SURGERY IS CLOSED Outlook Depression support 0161 9268480 PALS Patients advice and liaison service 0800 5874132 In the event of an emergency out of hours PHONE: 111 The Pension Service Advice on Pensions & Allowance 0845 6060265 If you require urgent medical assistance out of surgery hours and cannot wait Quit line How to stop smoking 0800 00 22 00 until the surgery re-opens, please call the NHS 111 Service. Calls to the NHS Rape Crisis www.rapecrisis.www.rapecrisis.org.ukorg.uk 01603 667687 Refuge – Women’s Aid www.refuge.org.uk 0808 2000 247 111 service are free from both landlines and mobiles. Relate Relationship support 01603 625333 For life threatening emergencies please dial 999. Samaritans 08457 90 90 90 For further advice and information: NHS Direct: 0845 46 47 (24 hour service) Senior Line Free national advice line 0808 8006565

THE PARTNERS ASSISTANT DOCTORS

Dr SimoSimonn Hibberd Dr Marc Epstein BM (Southampton) (1981) MRCP MRCGP DRCOG BSc MBBS MRCP (London) (2004) WHERE WE ARE: Dr Simon Carroll Dr Jennifer Grice MBBS (Newcastle) (1991) BA FRCGP DRCOG DCH MB ChB (Leeds) (2002) Dr Ian Jennings Dr Abigail Brun MBBS (London) (2005) MBBS (London) (1993) MRCGP DFFP DRCOG Dr AlicAlicee GriffithsGriffiths----JonesJones MBBChir (Cambridge) (2003) MRCGP The doctors work in partnership and consult patients at both surgeries

giving you health care and treatment

DISTRICT NURSES looking after the health of the general public managing and planning the NHS. For example: Based at Dereham Hospital and can be contacted via the surgery on making sure that our services can meet patient needs in the 01362 668215 future OTHER HEALTH PROFESSIONALS ININCCCCLUDE:LUDE: paying your doctor, nurse, dentist, or other staff, and the Health Visitor Lynsey Davey hospital which treats you for the care they provide Midwife Karen Nichols auditing accounts MentMentalal Health Link Worker Maggie PennPenneyeyeyey preparing statistics on NHS performance and activity (where steps Primary Mental Health Practitioner Petra Herrington will be taken to ensure you cannot be identified) Social Worker Sue Frost investigating complaints or legal claims Podiatrist (private --- fee payable) Michael Cummings helping staff to review the care they provide to make sure it is of The Health Visitor Team is based at Dereham Hospital 0101362362 692391 the highest standard (01362 6546549 9990606 direct)direct). ... They work with individuals, families, groups and training and educating staff (but you can choose whether or not communities. They can see you at home, at the local surgery, clinic, or as part to be involved personally) of a group and can help & advise on: research approved by the Local Research Ethics Committee. (If

Children’s Immunisation Community Services anything to do with the research would involve you personally, Children’s Development 0-5yr Care of Infants you will be contacted to see if you are willing ) Healthy Lifestyles Antenatal and Postnatal Care

The Health Visitor Team holds monthly clinics at Elmham Surgery on the 1st If yoyouu agree, your relatives, friends and carers willwill be kept up to date Wednesday of each month from2.30pm – 3.30pm (no appointment needed); with the progress of your treatment. please ask at Reception for further information. There will be no Health Visitor Clinics at Swanton Morley Surgery. If at anytime you would like to know more about how we use your The Midwife visits Elmham Surgery on a Monday and also holds a clinic on a informinformationation you can speak to the person in charge ooff youryour care or Thursday morning. For emergencies, contact Medicom on 01603 481222 contact The ManagemeManagementnt Team on 01362 668215.

HOW TO ARRANGE A CONSULTATION PRACTICE CHARTER To make an appointment with a doctor or nurse, please ring, or call in to the surgery as early as possible in the working day. You may consult any of the Our Responsibility to You: doctors. Non-urgent appointments can be booked in advance with a doctor of We will treat everyone with dignity and respect, promote equal your choice opportunities and eliminate all forms of discriminations regardless of

Please note that the average length of time of an appointment with the doctor or race, nationality, disability, religion, gender or social status the Nurse is ten minutes. You can help us to improve our service by telling us We will endeavour to maintain the highest standards of medical practice as soon as possible if you cannot attend for an appointment. We can then offer at all times creating a fully inclusive and accessible service your appointment to another patient. We will keep the consultation and your computer and written records confidential to provide the best service possible for our patients and we welcome any Please note that we do not accept prescription requests over the phone, but If suggestions for the improvement of our care. you have an enquiry phone 01010101362362 668215 Monday – Friday between 8.30am – 6:00pm (8:30am – 5:30pm Wed). For those who have to pay the current ACCESS prescription charge is £7.65 per item. Both practices are designed for easy access by disabled patients. A wheelchair

is available and there are 2 tarmac parking spaces designated for disabled Elmham Surgery and Swanton Morley Surgery are working with NHS Norfolk to reduce the expenditure on commonly prescribed drugs. The Cambridgeshire Prescribing Formulary is drivers and Emergency vehicles. Please do not block access to these spaces. acknowledged as best practice. CCCOMMUNITYCOMMUNITY CAR SCHEME There are services available in , , , , VAN DELIVERY & COLLECTION SERVICE , Lyng & Swanton Morley. Please contact the surgery on 01362 Elmham Surgery and Swanton Morley Surgery operate a free home delivery and 668215 for further details. collection service for medication. Please allow 3 working days for processing of prescriptions going to remote or home deliveriesdeliveries. We deliver and collect from the Post Offices on TuesdaysTuesdays, Wednesdays and FridaysFridays, please see table below. The NHS SERVICES AVAILABLE ININ----HOUSEHOUSE service is available to all of our patients – if you pay for your prescriptions please Contraception General Medical Advice send your payment with your repeat request. Any uncollected medications will be Health Promotion Child Development returned to the surgery. Please note that you can only collect your prescription Immunisation Long Term Condition Care during Post Office opening hours. Maternity care Minor surgery Monday Tuesday Wednesday ThThThursday Th ursday Friday P/O Bawdeswell Stores S/ Morley Surgery Gressenhall P/O Foulsham Spar Shop Swanton Morley Gressenhall P/O NONNON----NHSNHS WORK AND COSTS Gateley P/O Bawdeswell East Bilney P/O The NHS does not pay for some services. Sometimes you may be asked to pay a Lyng P/O Billingford Hoe S/ Morley Stores fee for the work that you ask the doctor to do for you. The fees are a guide Swanton Morley Broom Green St Nicholas Ct Bawdeswell Stores recommended by the British Medical Association to cover work, which a family Swanton Morley Elsing Swanton Morley Dereham Foxley Stanfield doctor is not normally required to do. Other services are available, please Guestwick Worthing contact Reception on 01362 668215 for a list of our current charges. Hindolveston Lyng ,Stibbard Twyford THE FRIENDS OF ELMHAM SURGERY CHARITABLE TRUST Wood Norton Bintree, Guist This is a registered charity and has three trustees, two of whom are independent

of the surgery, who ensure that money donated to the surgery is used for the

benefit of our patients. COMPLAINTS & ENQUIRIES The practice has a complaints procedure run according to NHS Guidelines. If you wish to make complaints or have enquiries about any non-medical aspect of your care at the surgery, please contact The Management Team on 01362 THE PATIENT PARTICIPATION GROUPS 668215 . They will be able to help you deal promptly with your enquiries and These groups consist of patients of the Elmham and Swanton Morley Surgeries advise you on any further action which may be appropriate. We are always keen and members of the practice team. Their aim is to foster good relations between Practice and patients. They meet every two months and discuss matters that