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Hallmark Journal of Management and Social Vol. 1, No. 1 February, 2019 Hallmark University Journal of Management and Social Sciences is planned to be published twice a year, February and August. Scholars in management and social sciences as well as related fields all over the world are invited to send in their contributions. Manuscripts should be submitted in Microsoft Office Word with Times New Roman 12 fonts and should be sent to: [email protected] and copy [email protected]. A Publication of the Faculty of Management and Social Sciences, Hallmark University, Ijebu- Itele, Ogun State, Nigeria Hallmark University Journal of Management and Social Sciences (HUJMSS) Editorial Board Dr B. U. Eze- Editor-in-Chief Dr A. Adebayo- Managing Editor Dr A. M. Akinrinlewo- Journal Secretary 1. Prof. A. A. Sulaimon (Department of Business Administration, University of Lagos, Akoka) 2. Prof. T. O. Akinbobola (Department of Economics, Obafemi Awolowo University, Ile-Ife) 3. Prof. O. O. Aregbeyen (Department of Economics, University of Ibadan, Ibadan) 4. Prof. O. J. Oyeniyi (Department of Marketing, Lagos State University, Ojo) 5. Prof. Seth Akutson (Department of Economics, Kaduna State University, Kaduna) 6. Prof. A. R. Bankole (Department of Industrial Relations and Human Resource Management, Lagos State University, Ojo) 7. Prof. J. O. Olujide (Department of Business Administration, University of Ilorin, Ilorin) 8. Prof. Ranti Uwuigbe (Department of Accounting, Covenant University, Ota) 9. Dr M. S. Oladimeji (Department of Business Administration, Olabisi Onabanjo University, Ago-Iwoye) 10. Dr A. T. Onanuga (Department of Economics, Olabisi Onabanjo University, Ago-Iwoye) 11. Dr F. Ajayi (Department of Economics, Olabisi Onabanjo University, Ago-Iwoye) 12. Dr A. A. Adeyemi (Department of Accounting, Olabisi Onabanjo University, Ago-Iwoye) 13. Dr T. O. Akinola (Department of Business Administration, Hallmark University, Ijebu-Itele) 14. Dr S. S. Abere (Department of Economics, Hallmark University, Ijebu-Itele) 15. Miss Faith Ohwofasa (Hallmark University Library, Ijebu-Itele) ii Hallmark University Journal of Management and Social Sciences (HUJMSS) Preface We are excited about the release of this maiden edition of the Hallmark University Journal of Management and Social Sciences (HUJMSS). HUJMSS is a scholarly, peer-blind-reviewed journal published to provide avenue for disseminating top-notch, cutting edge research outputs of academics and professionals in the management and social sciences. The journal boasts global reach, as its contents will be accessible from around the world via the Hallmark University subdomain, http//:hujmss.hallmark.edu.ng. We hereby invite papers/contributions from scholars across the globe for publication in the next edition. Please note that contributions should be submitted in MS Word format to [email protected]. Thank you, Editorial Board iii Hallmark University Journal of Management and Social Sciences (HUJMSS) Contents Editorial Board .................................................................................................................................. ii Preface ............................................................................................................................................. iii INNOVATION, BANK EFFICIENCY AND CUSTOMERS SATISFACTION IN NIGERIA. ABOSEDE, Adebiyi Julius; ARIYO, Oludayo, O. & WORIMEGBE Powel Maxwell ........................................... 1 AN ECONOMETRIC ANALYSIS OF EXCHANGE RATE FLUCTUATIONS AND CRUDE OIL PRICE IN NIGERIA: GARCH APPROACH. OLOGUNDUDU, M. M.; TELLA, S. A. & ABISOYE, A. B................ 10 PUBLIC HEALTH EXPENDITURE AND HEALTH OUTCOMES IN NIGERIA, (1981-2016). OLABUSUYI, Rufus Falayi; OLUKEMI, Olumuyiwa Olowe; DORCAS, Adeyemi & ADENIYI, Jimmy Adedokun .................................................................................................................................. 24 GENDER DIVERSITY IN BOARD ROOMS AND FIRM VALUE OF SELECTED DEPOSIT MONEY BANKS IN NIGERIA. WORIMEGBE, Temitope Mariam; ABIOLE-OKE, Elizabeth & ARIYO, Oludayo ................................................................................................................................................... 32 DIGITAL CULTURE AND CELL-PHONE USAGE BEHAVIOUR AMONG STUDENTS OF ANCHOR UNIVERSITY LAGOS NIGERIA. ANIFOWOSE, Simeon Olawale ................................................... 39 EFFECT OF POLITICAL AND ECONOMIC RISK ON NIGERIAN TOURISM INDUSTRY. WORIMEGBE, Powel Maxwell, WORIMEGBE, Temitope Mariam & ABIOLA-OKE, Elizabeth ........................... 49 INDUSTRIALISATION AND ECONOMIC GROWTH IN NIGERIA (1981 TO 2016). ADEBOSIN, Walid Gbadebo; TORIOLA, Anu Keshiro; SALAMI, Lateef Abiodun; AJAYI, Felix Odunayo & YUSUF, Modupeola ................................................................................................................................ 57 NATION BUILDING IN RETROSPECT: AN APPRAISAL OF THE NIGERIAN REALITIES; THE PAST, PRESENT AND FUTURE. ATTA, Alexander Enebi & OMOREGBE, Daniel Nosakhare ................. 64 CARBON EMISSIONS (CO2), ENERGY CONSUMPTION AND OUTPUT GROWTH IN NIGERIA. ADEBOWALE, M. Adeleke; OLABUSUYI, Rufus Falayi & ADENIYI, Jimmy Adedokun ................ 71 EFFECT OF RESOURCE BASED AND INSTITUTIONAL INDUCED ENTRY STRATEGIES ON THE PERFORMANCE OF INTERNATIONALIZED NIGERIAN INSURANCE COMPANIES. OLADIMEJI, Moruff Sanjo; OPALUWA, Shehu; ODUNAYO, Henry Adewale & OJO, James Olanipekun ....... 82 THE ROLE OF DIGITAL DIVIDE TO INFORMATION PROFESSIONALS IN AN INFORMATION SOCIETY. OHWOFASA, Faith; ONWUESI, Queenneth & ISIOMA, Merit Chioma ....................... 91 INTERNATIONAL FINANCIAL REPORTING STANDARD (IFRS) AND SMALL AND MEDIUM ENTERPRISES (SMEs) GROWTH IN ONDO STATE, NIGERIA. ARIBABA, F. O.; YUSUFF, S. A.; AHMODU, O. A. & OLALEYE, B. R............................................................................................... 98 EFFECT OF INTRAPRENEURSHIP ON THE INNOVATIVE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN LAGOS, NIGERIA. EZE, Benneth Uchenna, ADELEKAN, Adedeji Saidi; AGBOOLA, Oluyemisi & AZEEZ Adebayo ................................................................................. 103 iv Hallmark University Journal of Management and Social Sciences (HUJMSS) WORKING CAPITAL MANAGEMENT AND SMALL SCALE ENTERPRISES PERFORMANCE IN OSUN STATE, NIGERIA. OJEDELE, Mfoluwaso Iyabode & AYODELE, Thomas Duro ........................... 110 EFFECT OF CORPORATE SOCIAL RESPONSIBILITY ON ACCOUNTING EXPENDITURE CONSERVATISM IN THE NIGERIA BANKING INDUSTRY. AKINYEDE, Oyinlola Morounfoluwa & OYEDELE, Mofoluwaso Iyabode .............................................................................................. 117 AN EVALUATION OF THE CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES OF THE OGUN- GUANGDONG FREE TRADE ZONE IN IGBESA COMMUNITY, OGUN STATE, NIGERIA. ADEWALE, Ganiu Adegbite; HAMEED Oyelaja Gbadamosi & Muhammed Moshood .............................. 128 EFFECT OF ENTREPRENEURIAL ORIENTATION ON THE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES (SMEs) IN GOMBE STATE, NIGERIA. ADAMU, Ummmulkhairat Gombe; HAMMED, Sarafa Olalekan, DASUKI, Ali Ibrahim & IDRIS, Haruna Bio ................................... 136 OIL PRICE, ECONOMIC GROWTH AND INFLATION IN NIGERIA. ABERE, S. S. & AKINBOBOLA T. O ................................................................................................................................................. 143 A CONCEPTUAL ANALYSIS OF THE LINK BETWEEN GENDER EQUALITY AND SUSTAINABLE HUMAN CAPITAL DEVELOPMENT IN NIGERIA. ADELEKAN, Adedeji Saidi; ESSIEN, Adeola Adesola; NWABA Emmanuel Kanayo & AINA Adeola Elizabeth .............................................. 161 A SOCIOMETRIC ANALYSIS OF POST-GRADUATE STUDENTS’ ENTREPRENEURIAL INTENTION AND THEIR IN-CLASS SOCIAL CAPITAL IN UNIVERSITY OF IBADAN. AKINOLA, T. O.; ADEBAYO, A; SOLANKE, Akinwale & BALOGUN Toluwani ........................................................................ 167 v Hallmark University Journal of Management and Social Sciences (HUJMSS) INNOVATION, BANK EFFICIENCY AND CUSTOMERS SATISFACTION IN NIGERIA 1ABOSEDE Adebiyi Julius (Ph.D) 2ARIYO Oludayo, O 3WORIMEGBE Powel Maxwell 1,2&3 Department of Business Administration, Faculty of Administration and Management Sciences, Olabisi Onabanjo University, Ago-Iwoye, Ogun State, Nigeria. Abstract The study examined the effect of innovation on bank efficiency and customers’ satisfaction. The study made use of secondary data from financial reports of five deposit money banks in Nigeria which are recognized as first tier banks. The data was analyzed by employing regression and structural equation model. The study established that service innovation has a significant effect (R2=.916, F=44.898** P=0.007) on bank efficiency. Bank efficiency has an effect (R2=14.9, F=2.482** P=0.037) on customers’ satisfaction. Innovation (R2=91.9, F=46.222**, P=0.002) also affects customers’ satisfaction. The study recommends that deposit money bank should invest more in innovation and maximize banks resources efficiently in other to achieve maximum customer satisfaction. Keywords: Innovation, Service, Organization Bank Efficiency and Customers Satisfaction JEL Classification C19 G21 G29 1. Introduction Banking activities in recent times in Nigeria have move from core intermediation functions to efficient service delivery and customers’ satisfaction through innovation and creation of value. Ilo, Ani and Chioke (2014) argue that most Nigerian banks have over the years narrowed their activities, geared their products and services delivery
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