Calgary Zone Virtual Patient Experience Visits

Memorandum Date: April 28, 2020 To: Calgary Zone Acute Care Facilities From: Virtual Engagement working group RE: Virtual Patient Experience Visits Patient Experience / Friendly Visitor volunteer visits now available virtually Virtual Patient Experience Visits provide a way for patients at risk of feeling socially isolated (due to current restrictions on visitation and Patient Experience / Friendly Visitor volunteer visits) to connect with AHS volunteers via 15-30 minute phone and/or video calls (FaceTime, Zoom). This work is a collaboration between Volunteer Resources and Calgary Zone Patient & Family Centred Care. Any team member on an acute care unit in the Calgary Zone can submit a request for a Virtual Patient Experience Visit for a patient using the attached referral form and emailing the completing form to their local Volunteer Resources office. Staff should choose patients who would typically benefit from having a Patient Experience / Friendly Visitor volunteer visit. If patients have their own device (e.g., cell phone, tablet, laptop), calls can be provided 7 days a week between 0900 and 1900. If patients do not have their own device, most local Volunteer Resources offices can lend an iPad to enable a Virtual Patient Experience Visit. (Volunteer Resources will bring up an iPad at the scheduled time, get the patient set up with it for their visit, and retrieve and clean the iPad.) Video calls requiring use of an AHS iPad are available Monday to Friday between 0900 & 1500. The volunteers who will be doing these visits are registered AHS volunteers who have expressed interest in this opportunity and have the necessary training for this role. Questions, feedback, and suggestions for improvement can be directed to your local Volunteer Resources office: Foothills Medical Centre: [email protected] Peter Lougheed Centre: [email protected] Rockyview General Hospital: [email protected] South Health Campus: [email protected] Black Diamond, Claresholm, High River, Airdrie, and Didsbury: [email protected] Canmore: [email protected] Calgary Zone Patient & Family Centred Care 4448 Front St SE, Calgary, Alberta T3M 1M4 www.albertahealthservices.ca Referral for Virtual Patient Experience/Friendly Visitor Volunteer Patient’s Name: _______________________________ Age: ____ Sex: ____ Languages spoken (Volunteer Resources will attempt to coordinate virtual visit in requested language): ________________________________________________ Site: __________________________ Unit and room/bed number: _____________________ Unit phone number (Required): _____________________ What type of device does the patient have? □ iPhone □ Android □ Tablet □ No Device Patient’s communication preference for Virtual Friendly Visitor visit (please check off one): □ Audio call or □ Video call (FaceTime or Zoom options depending on availability) Patient’s phone number: _______________________ Patient’s personal email address (where the Zoom meeting link will be sent): _______________________ *** AHS healthcare providers should inform the patient that they are offering them a 15-30 minute virtual (telephone or video) appointment with a registered AHS volunteer. The patient consents to participate by providing their phone number/email address. During the phone call, the volunteer will also confirm patient’s consent to participate. *** Ideal day and time for a Virtual Friendly Visitor visit (Please check off one or more times or indicate if patient would like a recurring visit each week. Patient can have more than one visit in the same week or a recurring visit at the same time each week): • Phone calls are available 7 days a week between 0900 and 1900. • Video calls requiring use of an AHS tablet are available Monday to Friday between 0900 and 1500. Created in partnership with Volunteer Resources and Patient & Family Centred Care, Calgary Zone Time Sunday* Monday Tuesday Wednesday Thursday Friday Saturday* 0900-1000 1000-1100 1100-1200 1200-1300 1300-1400 1400-1500 1500- 1600* 1600- 1700* 1700- 1800* 1800- 1900* *These times can only be booked if the patient has their own device Someone from the Volunteer Resources department will call your unit to confirm the requested time(s). Please ensure you have provided the unit phone number above. Please inform the patient once Volunteer Resources has confirmed a time. Patient Information: (Please check and explain if the following apply to this request) Mental health concerns □ yes ______________________________________ Dementia and/or Cognitive/behavioral disorders □ yes _________________________________ Recent bereavement (if yes, relationship & when) □ yes _______________________________ Patient Info Likes to be called Challenges Dislikes Favourites Food/Drinks Created in partnership with Volunteer Resources and Patient & Family Centred Care, Calgary Zone Activities Music Personal Referral Guidelines: Please choose a patient that would typically benefit from having a Patient Experience / Friendly Visitor volunteer. Please submit form to Volunteer Resources at: Foothills Medical Centre – [email protected] Peter Lougheed Centre – [email protected] Rockyview General Hospital – [email protected] South Health Campus – [email protected] Airdrie, Black Diamond, Claresholm, Didsbury and High River: [email protected] Canmore: [email protected] Created in partnership with Volunteer Resources and Patient & Family Centred Care, Calgary Zone .

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