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AMMB Holdings Berhad GROWING 199101012723 (223035-V) TRUST CONNECTING PEOPLE AMMB Holdings Berhad 199101012723 (223035-V) (Incorporated in Malaysia) 22nd Floor, Bangunan AmBank Group No. 55, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia Tel: 603-2036 2633 Fax: 603-2032 1914 ambankgroup.com INTEGRATED REPORT 2020 AMMB Holdings Berhad 199101012723 (223035-V) INTEGRATED REPORT 2020 We want to deliver the best banking experience possible for our customers. Which is why we are committed to building trusted relationships that last. With more than 40 years of expertise and over three million customers across Malaysia, we aim to connect our customers to better opportunities and help them achieve their financial goals. We help people buy new homes, grow their business, save, invest, receive better education and make plans for the future. As a bank for all Malaysians, we will continue to grow and progress with our customers, our people and the nation. About Our Report AMMB Holdings Berhad’s Integrated Report (AmBank Group Integrated Report 2020) is our principal report and is supplemented by supporting online disclosures for our stakeholders. These disclosures include condensed financial statements for our quarterly and yearly performance. AmBank Group Integrated Report 2020 Integrated Report Governance and Financial Reports CONTENT CONTENT Provides a comprehensive overview of AmBank Group’s performance, including Provides detailed reporting of Corporate Governance Statements, as well as Financial milestones and achievements for the 2020 financial year and its outlook for FY2021. Statements and the Audited Annual Financial Results for the 2020 financial year and its outlook for FY2021. REGULATIONS COMPLIED • International Integrated Reporting Framework (IIRF) of the International Integrated REGULATIONS COMPLIED Reporting Council (IIRC) • Securities Commission Malaysian Code on Corporate Governance 2017 • Main Market Listing Requirements (MMLR) of Bursa Securities Malaysia Berhad • MMLR of Bursa Securities (Bursa Securities) • Corporate Governance Guide (3rd Edition) issued by Bursa Malaysia • Corporate Governance Guide (3rd Edition) issued by Bursa Malaysia Berhad • Companies Act 2016 (Bursa Malaysia) • Bank Negara Malaysia (BNM) Policy Documents and Guidelines • Companies Act 2016 • Malaysian Financial Reporting Standards • Securities Commission Malaysian Code on Corporate Governance 2017 • International Financial Reporting Standards • Global Reporting Initiative (GRI) Standards • Financial Services Act 2013 • Limited Assurance by SIRIM QAS International Sdn Bhd • Islamic Financial Services Act 2013 Navigation Icons Capitals Material Matters Stakeholders Financial Capital Human Capital Geopolitical & Technology & Governance Customers Employees Suppliers Economic Trends Digital Transformation & Compliance Intellectual Manufactured Customer Leadership & Environmental, Government & Community/NGO/ Shareholders/ Capital Capital Satisfaction Talent Social & Governance Regulators Civil Society Investors (ESG) Factors Natural Capital Social & Business Media Sustainability- Relationship Capital Partners Certified Bodies Online Version Cross References ambankgroup.com IR Tells you where you can find more GFR Tells you where you can find more Tells you where you can find more information within the Integrated information within the Governance and information online at ambankgroup.com Report 2020 (IR 2020) Financial Reports 2020 (GFR 2020) AmBank Group Integrated Report (IR) 2020 Forward-looking Statements This Integrated Report covers the primary activities of AmBank Group and gives a simple yet This Report contains certain forward-looking statements relating to AmBank Group’s future comprehensive overview of our financial and non-financial milestones and achievements performance. These statements and forecasts are based on current assumptions and during the period 1 April 2019 to 31 March 2020 (FY2020), unless indicated otherwise. circumstances which may change, hence necessarily involve uncertainties. Various factors may cause actual results to differ materially from those expressed or implied by these forward- By studying this Report, our stakeholders can learn about our strategies; businesses and looking statements. performance; approach to governance and risks; as well as our future goals. This Report demonstrates our commitment to accountability and aims to strengthen the trust of our stakeholders. What’s Inside This Report Board Room, 26th Floor Bangunan AmBank Group th Thursday, Jalan Raja Chulan 10.00 a.m. 29 27 August 2020 Annual 50200 Kuala Lumpur General meeting Malaysia About Our Report B. Performance Review 01 Overview of AmBank Group Leadership 60 Performance Review by Group Chief Financial 05 4 Our Approach to Integrated Thinking Officer 106 Corporate Information 6 Overview of AmBank Group 64 Group Financial Highlights 107 Board Diversity • Who We Are 65 Five-Year Group Financial Summary 108 Board of Directors • Delivering Value to Our Customers 66 Financial Indicators 110 Profile of Directors • Where We Operate 67 Simplified Group Statements of Financial 118 Profile of Company Secretary • What We Do Position 119 Profile of Group Senior Management 10 How We Are Structured 68 Segmental Analysis 127 Leading The Way For Value Creation Through 12 Why Invest In Us 70 Group Quarterly Financial Performance Good Governance 71 Key Interest Bearing Assets and Liabilities 72 Statement of Value Added 02 Key Messages 73 Capital Management 06 Sustainability Report 14 Message from the Chairman 73 Dividends for 2020 136 Leadership Commitment 20 Group Chief Executive Officer’s Message 74 Credit Rating 138 Scope of Sustainability Reporting 75 Balance Sheet Management 139 Sustainability Matters 76 Financial Calendar 142 Sustainability Framework 03 Key Highlights 77 Investor Relations 144 Sustainability Governance 32 Business Highlights 152 Responsible Banking 33 Financial Highlights C. Business Review 164 Conscious Self-Conduct 34 Our Value Creating Business Model 78 Wholesale Banking 191 Positive Societal Impact 82 AmInvestment Bank 195 GRI Content Index 87 Retail Banking 202 Independent Assurance Statement 04 Management Discussion and Analysis 91 Business Banking A. Strategic Review 94 AmBank Islamic 37 Operating Landscape 98 AmGeneral 07 Additional Information • Economic Review 102 AmMetLife 206 Notice of Twenty-Ninth Annual General • Banking Review 104 AmMetLife Takaful Meeting 40 Stakeholder Engagement 211 Statement Accompanying Notice of 42 Material Matters Annual General Meeting 44 Key Risks And Mitigation 212 Administrative Guide 47 Our Strategy 217 Group Corporate Directory • Form of Proxy 4 Our Approach to Integrated Thinking Our value creation story demonstrates the relationship between the various elements involved in achieving our stakeholder goals. By gaining an in-depth understanding of all the factors that impact our ability to create sustainable value for our stakeholders, we are able to better plan and adjust our business in a constantly changing environment filled with challenges to overcome and opportunities to explore. Analyse Identify Formulate 1 Operating Landscape 2 Our Capital Resources 4 Risks and Opportunities 5 Business Strategy 3 Stakeholders Operating Landscape We analyse our operating context to determine the risks and opportunities that have the greatest impact on our ability to create value in the short, medium and long-term. Our Capital Resources Financial Capital Manufactured Capital Human Capital We channel the investments, income and earnings We actively manage our wide network of physical We nurture the knowledge, skills, attitude and generated by our operations back into the business, channels and assets to deliver financial services to all innovation capabilities of our employees to realise our allowing us to deliver capital appreciation for sustainable customers nationwide, which generate cash flow and vision and remain competitive in the long-term. growth. capital appreciation. Intellectual Capital Social and Relationship Capital Natural Capital We sustain and grow the business through our values- We build collaborative stakeholder relationships to We optimise the use of natural resources required by driven culture, financial expertise, and knowledge- make our day-to-day operations more effective, thus our operations in a conservative and responsible based intangible assets. growing and winning together with the communities manner to minimise our environmental footprint. where we operate. Stakeholders Customers Employees Suppliers Government & Community/ Shareholders/ Business Media Sustainability- Regulators NGO/Civil Society Investors Partners Certified Bodies AMMB HOLDINGS BERHAD 01 Overview of AmBank Group 02 Key Messages 03 Key Highlights 04 Management Discussion and Analysis 5 Our Approach to Integrated Thinking G O V E R N A N C E Wholesale Banking Investment Family Banking Takaful Business Retail Life Insurance 6 Value Creation Activities Banking General Business Insurance Banking Islamic Banking C A P I T T A E N L M A N A G E M Risks and Opportunities Business Strategy Value Creation We examine our capabilities to effectively respond to the We prioritise the matters that are most material to our Our integrated approach allows us to deliver sustained risks and opportunities identified in our operating short, medium and long-term value creation. As such, we value to all our stakeholders. context, capitals and stakeholder relationships thus are able to identify strategic priorities that will
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    SENARAI MAKLUMAT SEKOLAH NEGERI SELANGOR DAERAH : HULU LANGAT BIL BANTUAN LOKASI GRED KODSEK SEKOLAH ALAMAT POSKOD BANDAR TELEFON FAKS SK 1 Sek Kerajaan Luar Bandar A BBA4001 SK SUNGAI SERAI KM.16, JALAN HULU LANGAT 43100 HULU LANGAT 03-90741377 03-90741377 2 Sek Kerajaan Bandar Kecil A BBA4002 SK JALAN ENAM JALAN ENAM 43650 BANDAR BARU BANGI 03-89256373 03-89256373 3 Sek Kerajaan Luar Bandar A BBA4003 SK AMPANG CAMPURAN AMPANG CAMPURAN, JALAN IKAN JELAWAT 68000 AMPANG 03-42921034 03-42954897 4 Sek Kerajaan Luar Bandar A BBA4004 SK SERI SEKAMAT BT 12 1/2, JALAN CHERAS 43000 KAJANG 03-87360579 03-87342842 5 Sek Kerajaan Bandar A BBA4005 SK BATU SEMBILAN BATU 9 , JALAN CHERAS 43200 CHERAS 03-90758542 03-90749914 6 Sek Kerajaan Luar Bandar A BBA4006 SK TUN ABD AZIZ MAJID KM 22 JALAN AMPANG 43100 HULU LANGAT 03-90212641 03-90212641 7 Sek Kerajaan Luar Bandar A BBA4007 SK SG TEKALI KM 27 JALAN HULU LANGAT 43100 HULU LANGAT 03-90214572 03-90214572 8 Sek Kerajaan Luar Bandar B BBA4008 SK KUALA POMSON BT 22 1/2 43100 HULU LANGAT 03-90214678 03-90214678 9 Sek Kerajaan Luar Bandar A BBA4009 SK DUSUN TUA PEJABAT POS HULU LANGAT 43100 HULU LANGAT 03-90211367 03-90211367 10 Sek Kerajaan Luar Bandar A BBA4010 SK LUBOK KELUBI BATU 19, JALAN HULU LANGAT 43100 HULU LANGAT 03-90212404 03-90212404 11 Sek Kerajaan Luar Bandar A BBA4011 SK SUNGAI LUI KM 33, KAMPUNG SUNGAI LUI 43100 HULU LANGAT 03-90214327 03-90214327 12 Sek Kerajaan Luar Bandar A BBA4012 SK LEFTENAN ADNAN SUNGAI RAMAL LUAR 43000 KAJANG 03-87333595 03-87395207 13 Sek Kerajaan Bandar A BBA4013
  • Mainx Alc 0207 Klang Valley Train Route

    Mainx Alc 0207 Klang Valley Train Route

    Klang Valley Rail Map Batu Caves Batu Caves–Tampin Tanjung Malim KTM Komuter Kuala Kubu Baru Rasa Tanjung Malim–Port Klang Batang Kali KTM Komuter Taman Wahyu Serendah Gombak Rawang LRT Ampang Line Kuang Taman Melati Wangsa Maju Kg Batu Sungai Buloh LRT Sri Petaling Line Sri Rampai Setiawangsa LRT Kelana Jaya Line Kepong Jelatek Sentral Sentul Timur Batu Kentonmen Dato Keramat Kampung Kepong Selamat ERL Klia Express Sentul Sentul Ampang Damai Kwasa Damansara Cahaya ERL Klia Transit Segambut Titiwangsa Ampang Park Cempaka KLCC Chow Kit KL Monorail Pandan Indah Kwasa Sentral Medan Putra PWTC Tuanku Kampung Baru MRT Sg Buloh-Kajang Line Pandan Jaya Kota Damansara Dang Bukit Nanas Wangi Sultan Ismail Raja Chulan Surian BRT Sunway Line Bukit Bintang Maluri Mutiara Damansara Tun Razak Cochrane Taman Note: The proposed MRT2, LRT3 and Bank Negara Bandaraya Exchange Pertama Klang BRT are not in this map Taman Bandar Utama Imbi Masjid Merdeka Midah ©The Star Graphics Miharja Taman Tun Jamek Hang Tuah Pudu Taman Dr Ismail Chan Sow Lin Mutiara Plaza Phileo Rakyat Taman Damansara Kuala Lumpur Pasar Maharajalela Cheras Seni Connaught Pusat Bandar Semantan Muzium Taman Tun Sambanthan Damansara Negara Salak Selatan Suntex KL Sentral Sri Raya Midvalley Bandar Tun Hussein Onn Bangsar Seputeh Abdullah Bandar Tun Razak Batu 11 Cheras KL Eco City (future) Salak Hukum Lembah Kelana Taman Taman Selatan Subang Jaya Bahagia Paramount Kerinchi Angkasapuri Bukit Dukung Bandar Tasik Terminal Pantai Dalam Bersepadu Skypark Terminal Asia Taman Selatan Ara Petaling