FACT SHEET - PRIVATE SPACES SECLUDE PALAMPUR hotels home style

Located at a height of 1472 m above sea level, Palampur is a quaint

in the which is in the north western

region of . It is only 30 km from the popular hill

station, . Surrounded by pine forests and flanked by

the ranges, this town derives its name from the local

word - palum which means a lot of water as there are numerous

streams flowing from Palampur to the plains. The pines, deodars

and the tea gardens encircling the town along with numerous

streams pouring in, gives Palampur its distinctive and enchanting

look.

© All information is proprietary and subject to copyright laws. v3Oct2020 LOCATION

SECLUDE PALAMPUR Chichian-Mathrehar Road, Chichian Nagari, Palampur, Himachal Pradesh 176059

When you will cross the “Himachal Gramin Bank Nagari” take the left towards the “Khoo Bazaar Nagari”. After crossing the “Khoo Bazaar

Nagari”, take right. Go up the road to a bright yellow bungalow with black slate's roof. You've arrived.

Welcome to Seclude!

The Google Pin Location is https://bit.ly/2qFjGwz GETTING THERE

By Air The nearest airport to Palampur is Gaggal airport in Dharamshala, which is located at a distance of around 40 km. This airport is well-connected through regular flights from important Indian like , Delhi and . Another airport is Airport in Kullu, Himachal Pradesh which is 58 km away.

By Train Palampur has its own railway station - Palampur Railway Station which connects it to important cities of Himachal Pradesh. This railway station lies on the major Palampur - Kangra Valley Narrow gauge railhead, connecting Palampur to and Kangra. Pathankot is the next nearest railway station, located at a distance of 113 km. Taxis are available from outside the railway stations.

By Road Palampur is well connected by a network of roads to most neighbouring areas and important destinations in Himachal Pradesh. State run buses ply on a regular basis to Palampur from Pathankot, Mandi, Dharamshala, Joginder nagar, , Chandigarh, Gurdaspur, Sandhole etc. Delhi is also connected to Palampur by HRTC buses. You can also hire private cabs or you can drive till Palampur.

Transfers Seclude can also arrange pick and drop facility from the airport or the railway station on additional charges. For assistance, you may contact our Property Manager @ +91-9418865383, 0189-4252343. Or, you may also contact at our corporate office @ +91-9810743242.

Parking There is a street parking area.

Accessibility The property is easily approachable. Private Space - Titli ( 1 Bedroom )

Titli, a spacious room on the ground floor of Seclude Palampur opens to the lounge and a private dining area allocated for you. It comes with a four-poster king size bed, HD TV, a dressing table and an en suite bathroom. With an independent entrance, you get to enjoy absolute exclusivity and privacy on your holiday here. Private Space - Patanga, Jugnu & Bhanwra ( 3 Bedrooms )

The 3 rooms on the first floor of Seclude Palampur – Patanga, Jugnu and Bhanwra can be booked as a private space. All the 3 rooms consist of en suite bathrooms and access to the first floor balcony along with a private dining area on the ground floor with a separate entrance. All these exclusively for guests booking this private holiday space. Private Space - Red Cedar Cottage ( 1 Bedroom )

This unique cottage is situated 200 meters from the main property. Built of locally available materials like mud, straw, wood and bamboo, this bedroom comes with a king size bed, en suite bathroom and can accommodate an extra mattress (additional cost) It has a cedar tree inside the cot- tage and a private veranda. The dining area for this cottage will be the veranda. However, if the weather is inclement the dining arrangement will be done inside the cottage. Please don’t use the bed for dining purpose. Since, it’s a stand alone cottage, your privacy and exclusivity are already taken care of. WHO GUIDELINES AND PRECAUTIONARY MEASURES

Seclude places the well being of everyone as their top priority and has therefore adapted the following measures as per WHO, Hospitality Industry and the local authorities during these tough times.

Spaces are being setup keeping social distancing in mind, so that you don’t have to share your private holiday space with any other guest

Entrance to all private holiday spaces is private

All entrances and outside areas are sanitized with a disinfectant on a regular basis

All high touch points are cleaned frequently with alcohol and sodium hypochlorite solution

All our property managers have been trained by qualified medical professionals to ensure that all necessary steps for COVID prevention are being followed Body temperature of all staff members is monitored on a regular basis and they wear face masks at all times Sanitizers have been placed at entrances and critical contact points and all staff members wash their hands with soap and water frequently Travel history of all guests is taken at the time of booking

Guests have to wear face masks and their body temperature is taken at the time of check in. The luggage is disinfected before being allowed inside MEALS & MORE

Breakfast 8:00 AM - 10:00 AM

Lunch 1:00 PM - 3:00 PM

Dinner 8:00 PM - 10:00 PM Seclude Recharge Mode

All day feasting All services pause at 10 PM 11:00 AM - 10:00 PM resume at 8 AM MEALS & MORE

Available at an additional cost:

Bonfire Bar-be-que Candle light dinners Outdoor dining Room Decorations Birthdays Packages Anniversary Packages Honeymoon Packages Group Packages

For more information and current promotions and packages call 9810743242 OUR POLICIES  PRE ARRIVAL, ARRIVAL & DEPARTURE

Bookings: All our guests are required to pre-pay for their bookings through our sales office or through their chosen travel agency (online or otherwise). This is the only way to guarantee the reservation. Required security deposits for bookings also need to be prepaid in order to guarantee the reservation.

Processing of refunds: For bookings with deposits, a full inspection of the accommodation(s) needs to be done before property authorization for refund is sent to the Head Office. From the time a refund is authorized by the Head Office, Seclude takes up to 10 working days to process a refund.

Arrival: Check-in time: 2 pm Check-out time: 12 noon Seclude properties range from two rooms to fifteen rooms and due to the popularity of our brand are normally fully booked. Though we’d like to accommodate requests for early check-ins and late check-out, it is rare for us to be able to do so (additional charges below). Early check-in is subject to availability and cannot be confirmed in advance. Extra charges apply as below: Before 6 am: 100% charges for one day as per Rack Rate for the room of the previous day*. Between 6 am -12 noon: 30% charges as per Rack Rate for the room of the previous day*. Between 12 noon - 2 pm: Complimentary*. *based on availability, and prior notification/payment.

Late Check-ins: Seclude properties do not have a 24hour reception/front desk. In order to provide our guests with the best service possible and consider the well-being of our staff, our services pause at 10 pm to resume at 8 am the next day. We have a strict, all staff retire by 11 pm policy so that they recharged and ready to serve our guests the following day. There are no late check-ins after 10 pm. (Our kitchen takes the last order at 10 pm as well). Advance requests will be considered on a case by case basis with charges starting at Rs. 1000/- for making special arrange- ments for check-ins after 10pm.

Late Check-outs: We require our guests to check-out no later than 12 noon, to ensure that we have adequate time to prepare the room for our next guests. We appreciate your thoughtfulness and courtesy towards the incoming Seclude guests. Between 12 noon - 5pm: 30% charges as per Rack Rate for the room of the next day*. After 5 pm: 100% charges for one day as per Rack Rate for the room of the next day*. *based on availability, and prior notification/payment.

Our guests play a big role in helping us provide the level of hospitality associated with the Seclude brand. We appreciate their cooperation and understanding. STANDARD ROOM AMENITIES

HDTV with Tatasky Electric kettle Geyser Room heater Electric blanket Wifi Toiletries Air Conditioner

OUR POLICIES  ON PROPERTY

Smoking in the rooms is not allowed. Hukkah in the rooms is not allowed (Hukkah is not allowed on any property in Himachal Pradesh - as per government regulations). There is no room service for meals - only a limited snack menu at select locations. All homestyle meals are served in the dining area during the time stated on the menu. There is a minimum of Rs. 1000/ surcharge for advance requests for serving a meal in any other area (outside of the dining room) - available only at the Managers’ discretion during regular meal hours. No outside food is permitted.Guests do not have access to our kitchen and are not allowed to cook on property. Seclude properties have standardized menu and fully staffed kitchens. In addition, specially curated meals are available for groups with advance notification/planning. We care about your well being, if you have special needs, food allergies etc, please notify us in advance. We can discuss the possibili- ties to accommodate your dietary requirements. Our last order for food is 10pm, and all staff retire by 11pm. (with the exception of NYE). We provide daily housekeeping service. For your use, we have selected handcrafted Osadhi natural guest toiletries which are refreshed as needed during your stay, but not more than once in a day. Should you require additional product, you can purchase them via the property Manager at the listed price on the product. Following our eco-friendly, water conservation policy - we change our bed linens and towels every two days, should you want it daily, we can accommodate your request for nominal charge of Rs. 450/- per service. Please notify the Manager to arrange additional service. Should you have a fireplace in your room, at an additional charge of Rs. 450/ our staff will light it for you - it lasts for about 1.5 hours and will be put out no later than 10pm by our staff. This is for your safety and that of the property. Guests are required to adhere to the noise ordinance policy as per individual property. Guests are required to wear appropriate casual attire during their stay and behave in a manner that is respectful to other guests, our staff and our property - Not adhering to a decency code on any Seclude property or a violation of our policies can result in removal from property without a refund. Billable items: (deducted from security deposit or additionally billed) . Breakage of glassware . Breakage of crockery . Damage to linens . Damage to property, furniture and fixtures

We hope that you will treat our property with care and leave it in the same condition for the subsequent guests to enjoy. Call 9810743242 to find out about current packages, promotions and cancellation policy. CANCELLATION POLICY DUE TO CORONA VIRUS OUTBREAK FOR PRIVATE SPACES, SECLUDE

A. Standard Rate (SR) Cancellation Policy : For period more than 15 days before the date of booking- 100% refund For period of 7 days to 14 days before the date of booking- 50% refund For a period less than 7 days from the date of booking- No refund

* Seclude Covid19 Policy - In case of Government advisory changing and we are unable to take guests on arrival due to Covid 19 rules of the departing state of the guest or the rules of the state where the hotel is situated, the booking amount will be adjusted as a “Hotel Credit” which can be used for any future booking dates (subject to availability) for a period on 6 months from the date of the original check in date. B. Non Refundable Rate (NRR) (Discounted Rate – on DISCOUNT OF %) Cancellation Policy : In case of cancellation of a booking made of a Non Refundable Rate amount, the total tariff is to be paid in advance at the time of confirming the booking and is non- refundable. * Seclude Covid19 Policy - In case of Government advisory changing and we are unable to take guests on arrival due to Covid 19 rules of the departing state of the guest or the rules of the state where the hotel is situated, the booking amount will be adjusted as a “Hotel Credit” which can be used for any future booking dates (subject to availability) for a period on 6 months from the date of the original check in date. Note: Any “Hotel Credit” will be adjusted against the rates applicable on the revised date of travel and for the Seclude Property selected.