Guest Welcome Book

GUEST WELCOME BOOK TABLE OF CONTENTS Click any of the page numbers below to jump directly to that page and find the exact content you are looking for, along with some content that might be less interesting!

Daily Performance Schedule & Venue Info �� 2 Venue Map �� 3 Guest Dashboard & Palace Overview �� 4 Traveling to Mexico �� 5 Airport Shuttles & Resort Arrival �� 6 Palace Resorts App �� 7 Pre-Order Event Merchandise �� 8 Event Check-In �� 9 Resort Info & Concierge Locations �� 10 Resort Transportation & Wayfinding Info �� 11 Transportation Map �� 12 Dining Options �� 13 Activities Schedule �� 14 Activities Map �� 15 Featured Activities �� 16 Adventures Overview �� 17 Sustainability Efforts �� 18 Departure Information �� 19 FAQs & Guest Services �� 20

1 DAILY PERFORMANCE SCHEDULE AND VENUE INFO THURSDAY SATURDAY 8:00 PM: Venue Opens 6:00 PM: Venue Opens 9:30 PM: PHISH (one set) 7:30 PM: PHISH (two sets) FRIDAY SUNDAY 6:00 PM: Venue Opens 3:30 PM: Venue Opens 7:30 PM: PHISH (two sets) 5:00 PM: PHISH (two sets)

Accessibility Prohibited Items What’s New First Entry For more information regarding For a full list of Prohibited For more information regarding the accessibility platform at the Items, please click HERE in the Venue first entry to the shows each event please click HERE To learn more about our night, please click HERE exciting additions, click HERE

2 VENUE MAP (Click on map to enlarge)

CONCIERGE

ADA EMERGENCY TO SHUTTLES EXIT FOOD TACOS BAR BAR FOOD TACOS VEGETARIAN FOOD BAR WATER REFILL STATION

EMERGENCY MEDICAL EXIT BAR

EMERGENCY EXIT THE GRAND && EXITEXIT

ENTRANCEENTRANCE

BOX OFFICE JEFF GETTING SUNBURN BEACH CLUB TO NIZUC & SUNRISE

MAIN ENTRANCE

EMERGENCY EXIT & EXIT

EMERGENCY EXIT

3 GUEST DASHBOARD & PALACE OVERVIEW WE’RE ALMOST THERE! MAKE YOUR TRIP A SMOOTH SAIL TO PARADISE!

Airport Shuttles Weekend Itinerary Off-Site Adventures On-Site WiFi Room Service Make sure all flight information Your package administrator can Our hand-selected off-site Good news for those looking to In-room dining is available 24/7 is registered by your Package view and print out your party’s full excursions can be purchased before stay connected with the world free of charge. The menu can be Administrator in the weekend itinerary via the Sunday, February 16th 2020. during their Phish: Riviera Maya accessed via the TV or the Guest Dashboard, so we can Guest Dashboard at any point Your package administrator can trip — complimentary WiFi is Moon Palace resort app. Check arrange your shuttles to and from leading into the event. This way, purchase them by clicking the available for all Moon Palace out our full list of restaurants here. the airport. you can see all of your party’s info, “ADVENTURES” button on the guests throughout your stay! TV Access: Turn on the TV and select the including reserved adventures and dashboard, or once you’ve arrived Smart button on the remote control. Select other add-ons, all in one place. on-site (availability permitting). the Palace Resorts menu/room service option, review menu and then dial “0” from your room Please refer to your Guest Dashboard itinerary for update Adventure times (they may be different than what is listed in phone to submit the request your receipt!). Open the Palace Resorts App All guests must arrive 15 minutes before the App Access: scheduled Adventure departure time. and select Room Service, select your food and submit the request.

We recommend ordering Room Service the night before when ordering breakfast or at LOG INTO THE GUEST DASHBOARD least 1-1.5 hours in advance on show days

Please note - only package administrators may log into the Guest Dashboard. Make sure to compliment your administrators on their packages! 4 TRAVELING TO MEXICO DON’T FORGET YOUR PASSPORT! YOU NEED IT TO ENTER MEXICO.

Seriously, don’t forget your passport • Your passport must be valid upon entry into Mexico • Please make sure you have two empty passport pages in your passport • US Residents traveling with a Non-USA or UK passport, you are required to bring your permanent resident card (Green Card) • Non-US Residents, check your country’s international travel policies to make sure you have prepared the necessary documentation before traveling HOLD ON TO THE

Before you enter Mexico BOTTOM HALF OF • Your airline will provide you with an “FFM Immigration Form” while you are on your flight. This is required to be filled out with your personal YOUR FFM FORM! information and submitted upon entry into Mexico. Here is some This is very important. The Immigration Officer who additional information to help you complete this form: stamps your passport will keep the top of the form • Purpose of your Trip: check off “Turismo / Tourism” and give you back the bottom portion of the form. It is • State and City Destination in Mexico: Cancún, Q.R., Mexico required that you keep this form for the duration of your • Address: Moon Palace Cancun - Chetumal Km 340, Riviera Maya, 77500 trip. You will need it for check in and to board the plane for your return flight. We suggest • You can fill out the Immigration Formonline before traveling. DO NOT LOSE THIS! Don’t forget to print out the completed form and bring it with you! putting it in your room’s lockbox upon arrival. One form per person is needed. In the event that you do lose your FFM form, you will need to arrive at the airport early on your departure date to pay a fine that will allow you to leave the country.

5 AIRPORT SHUTTLES & RESORT ARRIVAL

Airport Shuttles Resort Arrival Transportation between Moon Palace and Cancún International Standard Check-in time for rooms is 3PM. If you arrive before your Airport is included in your all-inclusive package. Please note that if room is available, the resort will store your luggage and we will be your flight information is not finalized in the Guest Dashboard by happy to provide you with your credentials so that you can enjoy Sunday, February 16th, you will be riding standby and it may be your the resort amenities while your room is being prepared. Guests are responsibility to arrange your own transportation between Cancún not assigned to their specific room or building until check-in. International Airport and Moon Palace. For information regarding departure shuttles, check out page 19!

Upon arrival at the airport, please follow the steps below: • Go through immigration and proceed through customs • Exit the airport and look for Amstar staff holding CID Presents Phish: Riviera Maya signs • Your luggage will be tagged and loaded onto the appropriate resort shuttle

PLEASE NOTE: CHECK-IN REQUIREMENTS • Must be an event registered guest Only accept transportation from Amstar staff. You will not be required to pay Amstar staff for transportation. The time between • Passport your flight’s arrival and your arrival at your resort can take upwards • Immigration card of two hours, depending on customs wait times and traffic. • Must be cool *All CID registered guests will be able to check into their rooms with valid photo ID. The original purchaser(s) does not need to This guy gets it. arrive first for others to access the room.

6 PALACE RESORTS APP

Palace Resorts App Download the official Palace Resorts mobile app before you arrive in Mexico!

Please note: Reservations (including for Room Service, Restaurants, and Spa appointments) cannot be made via the app before guests check-in with us. The app may prompt you to enter your room information, but that will not be confirmed or provided to guests until check-in.

After checking into your room, enter your room number into the app for full access. App Features: • Order Room Service • Restaurant & AWE Spa reservations* • Resort Maps • Shuttle Maps • Property Info • 85 Levels of Intense Puzzles

*Extra fees will apply for Spa reservations

7 PRE-ORDER EVENT ON-SITE EVENT MERCHANDISE MERCHANDISE PICK UP YOUR OFFICIAL PHISH: RIVIERA MAYA PURCHASE PHISH: RIVIERA MAYA OFFICIAL MERCHANDISE WHEN YOU ARRIVE! MERCHANDISE AT MULTIPLE LOCATIONS THROUGHOUT THE RESORT. We’ve improved your merchandise buying experience this year by giving guests the option to browse and order exclusive event Want to shop the full merchandise line in person, including posters? No worries! merchandise online before the weekend begins! Pre-ordered All official merchandise will also be available for purchase at the resort on merchandise items will be available for pick up at a Will-Call Friday, Saturday, and Sunday. location during the check- in process. There are multiple locations at the resort to purchase your event merchandise. Online pre-order ends at Monday, February 17th at 12:00pm ET. See below for exact locations and hours of operation for each. You must be attending Phish Riviera Maya to pre- order merchandise. Merchandise can only be picked up at the resort and must be ordered under the name of a registered guest. Please have your purchase confirmation email ready at check-in Palace Elite - Upstairs of Nizuc Lobby Sun Terrace - Behind Grand Lobby for expedited pick-up. Friday 2/21 10:00AM to 6:00PM 10:00AM to 6:00PM

Saturday 2/22 10:00AM to 6:00PM 10:00AM to 6:00PM SHOP NOW! Sunday 2/23 10:00AM to 6:00PM 10:00AM to 6:00PM

Please note: Pre-Order merchandise exchanges must be handled at these locations. Posters will not be available via the online store. They can be purchased at each merch booth location starting at 10 am on Friday.

8 EVENT CHECK-IN

CHECK-IN LOCATION New for 2020 - Moon Palace: Arena Foyer Your Event Wristband = Your Room Key Guests arriving beyond the scheduled event check-in hours of operation can 2:00 PM - 8:00 PM visit the resort front desk to check into their room reservation at any time. February 18: To check-in for the concert and receive merchandise gifts, visit a lobby CID February 19: 11:00 AM - 9:00 PM Presents Concierge desk. Our venue Box Office, located outside of the Venue Entrance, will be open February 20: 11:00 AM - 9:00 PM every show day starting one hour prior to the advertised door time. Please bring a photo ID if assistance is needed.

Registered guests in your party will be able to check into the resort and event themselves. All guests can check-in with or without the package administrator. All guests must be registered via the Guest Dashboard by the CHECK-IN LOCATION Package Administrator. The Grand at Moon Palace: Wristband Assistance Sun Terrace 10 AM - 7 PM on show days, please see any CID Presents Indoor Concierge for assistance. Wristband assistance is also located at the Box office just outside venue February 18: 2:00 PM - 8:00 PM doors starting one hour prior to the advertised door time. February 19: 11:00 AM - 9:00 PM An important note regarding event wristbands: Your wristband is your key to all things Phish: Riviera Maya. It is your room key, and allows you to utilize resort February 20: 11:00 AM - 9:00 PM amenities. It’s also what you’ll use to go through security each evening and enjoy event-related activities at the resort throughout each day! It will be pre-registered with information submitted via the dashboard and will be given to each guest individually (guests cannot gather wristbands other than his or her own!).

You don’t want to know If a wristband is lost, guests will be subject to a fee. what’s in this guy’s bag. Please Note:

9 RESORT INFO & CONCIERGE LOCATIONS All-Inclusive Resort Features • “Red Red Wine” upon arrival • Liquor Dispenser • Minibar • Smart TV • Smart Toilet • CHI Bath Amenities • Fitness Center • Yoga & Pilates • Tennis • Bicycle Rental • Basketball • Wired Lounge & Table Games • Free Phone Calls • Free Room Service Resort Amenities for Purchase • Awe Spa Service* • Beauty Salon • Tours CONCIERGE LOCATIONS Sunrise 1st floor lobby near the front desks • Golf* Sunrise Indoor - Sunrise Patio between the main back doors and pool space • Rent-a-Car Sunrise Outdoor - Nizuc 1st floor lobby near the front desks • Nanny Services Nizuc Indoor - Nizuc Outdoor - Nizuc Patio between the main back doors and pool space Please note - these can only be purchased after check-in. The Grand Indoor - The Grand 1st floor lobby left of the main entrance *Resort Discounts The Grand Outdoor - The Grand Venue & Beach Club Entrance • 10% off of spa services Should you need anything during your stay a dedicated concierge will be available 24 hours a day via WhatsApp, LiveChat (on the event website) and Facebook Messenger! • 50% off rounds of golf Please refer to page 20 for more details.

10 RESORT TRANSPORTATION & WAYFINDING INFO Resort Transportation For your convenience, a golf cart shuttle system is in place to make getting Resort Wayfinding around the resort a tropical breeze. With over 30 golf cart stops around the For those looking to explore the resort at their Moon Palace and Grand, you will not have a problem navigating our new home. own pace, we have developed a color-coded and There are 7 individual and color-associated routes that service various parts of numerical wayfinding system to help guests easily the hotel. The Route Map is shown here and also located at all golf cart stops. navigate the property via directional beacons. These beacons will Bikes are free to use and can be checked out at the mini golf course. be placed throughout the resort at all major thoroughfares and are mostly located next to pre- existing shuttle stops. Each of these In addition to the golf cart shuttle system, there will be lobby-to- lobby buses running locations will have a full resort map to help guide your way. Once consistently between 6AM and 3AM. you find out your lodging info, take note of your building’s name and associated color on the map below. In addition to these beacons, we’ll also be lighting the courtyard in each resort building with its respective color to further assist you in finding your way home after VENUE SHUTTLES the music has ended. A friendly reminder that high traffic starts at 3PM on show days. We suggest factoring approximately 20 minutes from traveling between your resort lobby to the concert venue.

• Shuttles to venue: starting at 6PM on Thursday, 5pm on Friday/Saturday, and 2pm on Sunday there will be shuttle buses available at Nizuc and Sunrise lobbies.

• We will have shuttle buses available at the Toucan Palapa to return to Nizuc & Sunrise lobbies throughout the show Walking to the Venue Approximate walking times and distances to the venue are included below.

Please Note: guests staying on the Golf Course property will receive an email before the event with special instructions regarding nightly resort transportation. Only guests with The Grand access can utilize the shuttle The Grand: approximately 7 minutes stops on The Grand side of the resort Nizuc: approximately 10 minutes Sunrise: approximately 20 minutes

11 TRANSPORTATIONClick on map image to enlarge MAP

12 DINING OPTIONS ** Indicates dress code: slacks and closed shoes required. Restaurants are walk-up and accommodate guests on a first come, first serve basis - reservations are not needed unless noted below.

Reservation required for Momo Teppanyaki, Riviera Maya, Trattoria, Le Château, JC Steakhouse, Cusco Dinner, and Cielito Lindo. Schedule a reservation by calling “0” from your hotel room. You can also make a reservation through a member of hotel guest services. Reservations can be made within 48hrs in advance. A guest must have their room number confirmed in order to make a reservation.Please note: Room Numbers will not be provided until check-in. Sunrise Dining Options Golf Course Dining Options (Open to all guests): (Open to all guests): Bugambilias: 6:45-11am, 12:30-5pm, 6pm-11pm Continental Breakfast: 6:00am - 7:00am La Gondola: 7am-11:30am, 6pm-11pm 19th Hole Snack Bar: 6-7am, 11:30am-6p Pepe’s Pizza: 12:30pm-10pm ** Riviera Maya: 7-11:30am, 12-4:30pm, 6pm-11pm Lobby Bar: 10am-1am Snack Service: 11:30am - 6pm Los Columpios Bar: 10am-12:30am ** Trattoria: 6pm-11pm Pier 8: Buffet 12-4:30pm, A La Carte 6pm-11pm Bar Service: 6pm - 10pm Palapa Asadero: Buffet 11:30am-4:30pm, A La Carte 6pm-11pm Mobile Munchies: 12-6pm The Grand Dining Options Momo: 5:45pm-11pm (Open to The Grand guests only): The Grand Buffet: 6:30-11:30am, 12:30-4:30pm, 6pm-11am Agra: 6pm-11pm Caribeno: 7am - 11:30am, 12:30pm - 4:30pm, 6pm - 11pm Sky Bar: 5pm-12:30am Cusco: 7am - 11:30am, 12:30pm - 4:30pm, 6pm - 11pm Cafe Bistro: 24 Hours Habibi: 7-11am, 12:30 - 4pm, 6 -11pm Cielito Lindo: 8am-12pm, 5-11pm Nizuc Dining Options Lobby Bar: 9am-1am (Open to all guests): 9th Pin Bowling & Snack Bar: 11am-11pm Sweet & Coffee: 6am-1am Beach Club: 11:00am - 5:00pm Arrecifes: 6pm - 11pm The Grill: 11am- 4:30pm, 6 -11pm Los Caporales: 7am - 11am, 6pm - 11pm La Selva: 11am - 5pm El Manglar: 6:30am - 11:30am, 12:30pm - 4:30pm, 6pm - 11pm Los Tacos: 11am-11pm 12pm - 5pm, 6pm - 11pm Lobby Bar: 10am-1am Tavola: 5pm - 11pm Palapa Delfines: 11:30am - 4:30pm, JC Steakhouse: BBQ Grill 6pm - 11pm Tapas y Vino: 4 -11pm Palapa Pelicanos: Snack Bar 11:30am-4:30pm, Jade: 5:30pm - 11pm A La Carte 6pm - 11pm ** Le Château: 6 -11pm Mobile Munchies: 12pm-6pm La Cantina: 6 -11pm The Pub: 6pm-1am The Library: 6pm - 1am Boulangerie: 24 hours RESTAURANT LOCATIONS Please note: We’d advise budgeting at least 2 hours for meals (probably 2.5 hours for Eric) at all restaurants (except for buffets or snacks). To view restaurant locations, view the full resort map HERE

13 DAILY ACTIVITIES SCHEDULE Saturday • February 22 Time Activity Name Location Map # Thursday • February 20 8:00 AM - 9:30 AM 3k Race Meeting Point - Arena 12 Time Activity Name Location Map # 10:00 AM - 11:00 AM Yoga Nizuc - Outdoor Theater 2 9:00 AM - 11:00 AM 3 Hole Golf Tournament Golf Course 18 11:00 AM - 1:00 PM Open Driving Range Golf Course 3 10:00 AM - 11:00 AM Yoga Nizuc - Outdoor Theater 2 11:00 AM - 12:00 PM Sound Healing Workshop Nizuc - The Carey Room 13 11:00 AM - 1:00 PM Open Driving Range Golf Course 3 12:00 PM - 2:00 PM Mexican Handcrafts Workshop Sunrise - Lake Terrace 4 12:00 PM - 2:00 PM Mexican Handcrafts Workshop Sunrise - Lake Terrace 4 1:00 PM - 2:00 PM Beach Volleyball Tournament Nizuc Beach 15 3:00 PM - 4:00 PM Mezcal Tasting The Grand - The Kitchen 5 2:00 PM - 3:00 PM Sound Healing Workshop Nizuc - The Carey Room 13 4:00 PM - 5:00 PM Cacao Ceremony Nizuc Beach - Next to the CIDP Tortuga 7 3:00 PM - 4:00 PM Mezcal Tasting The Grand - The Kitchen 5 6:00 PM - 7:00 PM Craft Beer Nizuc Beach in front of the Mono Building 8 4:00 PM - 5:00 PM Craft Beer Nizuc Beach in front of the Mono Building 8 11:45 PM - 2:00 AM Late Night Oasis Nizuc - Outdoor Theater & Pool 9 11:45 PM - 2:00 AM Late Night Oasis Nizuc - Outdoor Theater & Pool 9 11:45PM - 2:00 AM Karaoke Nizuc - The Pub 11 11:45PM - 2:00 AM Karaoke Nizuc - The Pub 11

Friday • February 21 Sunday • February 23 Time Activity Name Location Map # Time Activity Name Location Map # 9:00 AM - 11:00 AM 3 Hole Golf Tournament Golf Course 18 9:00 AM - 11:00 AM 3 Hole Golf Tournament Golf Course 18 10:00 AM - 11:00 AM Yoga Grand - Grand Gazebo **Grand Guests Only 1 10:00 AM - 11:00 AM Yoga Grand - Grand Gazebo **Grand Guests Only 1 11:00 AM - 1:00 PM Open Driving Range Golf Course 3 11:00 AM - 1:00 PM Open Driving Range Golf Course 3 12:00 PM - 3:00 PM 3v3 Basketball Tournament Nizuc Basketball Court 14 12:00 PM - 1:00 PM Band Trivia Nizuc - Lobby Bar 17 3:00 PM - 4:00 PM Mezcal Tasting Nizuc - The Pub 6 12:00 PM - 2:00 PM Mexican Handcrafts Workshop Sunrise - Lake Terrace 4 4:00 PM - 5:00 PM Craft Beer Nizuc Beach in front of the Mono Building 8 12:00 PM - 1:30 PM Flowrider Contest Sunrise- Flowrider 16 11:45 PM - 2:00 AM Late Night Oasis Nizuc - Outdoor Theater & Pool 9 1:00 PM - 2:00 PM Mezcal Tasting Nizuc - The Pub 6 11:45PM - 2:00 AM Karaoke Nizuc - The Pub 11 1:30 PM - 2:30 PM Craft Beer Nizuc Beach in front of the Mono Building 8 11:45PM - 1:00 AM Late Night Oasis Nizuc - Outdoor Theater & Pool 9

DAILY DJ SETS Thursday Friday Saturday Sunday Sunrise Pool: Noon - 4pm Sunrise Pool: Noon - 4pm Sunrise Pool: Noon - 4pm Sunrise Pool: Noon - 4pm DJ AIRWOLF UNCLE JESSE DJ BREAK-A-WAY DJ AIRWOLF Nizuc Pool: Noon - 4pm Nizuc Pool: Noon - 4pm Nizuc Pool: Noon - 4pm Nizuc Pool: Noon - 4pm DJ BREAK-A-WAY DJ BREAK-A-WAY DJ AIRWOLF DJ BREAK-A-WAY Late Night Nizuc: 11pm - 2am Late Night Nizuc: 11pm - 2am Late Night Nizuc: 11pm - 2am Late Night Nizuc: 9-Midnight UNCLE JESSE DJ AIRWOLF DJ BREAK-A-WAY DJ AIRWOLF 14 MOON PALACE ACTIVITIES MAP Click on map image to enlarge

VENUE KRAOKE 8 1 YOGA AT THE GRAND 11 2 9 10 15 7 (GRAND GAZEBO) (NIZUC - THE PUB) 4

11 6 2 YOGA AT NIZUC 12 3K RACE 16 17 OUTDOOR THEATER 13 MEETING POINT 1 14 3 OPEN DRIVING RANGE 13 SOUND HEALING WORKSHOP

MEXICAN HANDCRAFTS 4 14 3 ON 3 BASKETBALL WORKSHOP TOURNAMENT 12

5 MEZCAL TASTING 15 BEACH VOLLEYBALL 5 AT THE GRAND (THE KITCHEN) TOURNAMENT

MEZCAL TASTING 6 16 AT NIZUC (THE PUB) FLOWRIDER CONTEST 3 18

7 CACAO CEREMONY 17 BAND TRIVIA

8 CRAFT BEER (NIZUC) 18 3-HOLE GOLF TOURNAMENT

9 LATE NIGHT OASIS MERCHANDISE

10 NIZUC POOL PARTIES

Unless otherwise advertised with your package, Moon Palace Guests may not access amenities at The Grand. Grand guests may access all Moon Palace amenities. 15 FEATURED ACTIVITIES

Sound Healing Open Driving Range Beach Palace Journey through vibration and sound as we activate the Step right up and show us what you’ve got! For two The nearby Beach Palace Cancun resort offers sacred connection between the sounds of the universe hours each day guests can practice their swing free day passes for Phish: Riviera Maya guests, and the universe within each of us. Our guide, Alessandra and get in on the action at the Moon Palace’s including access to all the amenities the resort has Montana, is a certified sound therapist who’s studied under driving range. Complimentary balls, clubs, and to offer. Sign-up at one of our onsite concierge the Gong Grand Master and various pioneers in Sound soft drink beverages are included. desks, availability permitting! Healing. During this workshop you will discover the healing power of music and the alchemy of sounds and vibrations.

Craft Beer 3 Hole Tournament Cacao Ceremony Good news amigos! We’re bringing our friends at Join us for a friendly competition on three holes Medicinally used by the Mayans for centuries to access the Akumal Brewery to the Moon Palace for a special at the Moon Palace Golf Club, bragging rights heart space and open to love. In ancient times cacao was considered a drink of the Gods. It was believed that the active tasting of their unique selection of cervezas. A include prizes for the longest drive, closest ball substance of the plant called theobromine could awaken Saison brewed exclusively for Phish: Riviera Maya to the pin, and longest putt! the internal fire and expand the heart. The ceremony begins will be available in the venue as well as during our with a cleansing ritual to open new paths in communion with Craft Beer Tasting activity. the sacred Cacao. Expand your heart, share and welcome a new joyous lease of life.

3 on 3 Basketball 3k Race Mexican Handcraft Show your skills on the court! We’ll be hosting a Runners rejoice! Register at the starting line in three on three basketball tournament. Get your front of the Arena at Sunrise and receive your very Workshop Learn about Mexican culture while creating a ceramic crew and head over to the Nizuc basketball court own Phish race bib! All participants are winners in painting or commemorative piece of jewelry that you on Friday to join the fun. Please note: arrive early our book and will be rewarded a finisher medal! can bring home with you after Phish: Riviera Maya. This as there is a limited capacity for this activity. Please note: there is a limited capacity for this activity is free for all guests, and afterward, a donation activity - show up early to register. will be made to the Palace Foundation non-profit.

16 Our off-siteADVENTURES adventures give guests the opportunity to take their vacation to the next OVERVIEW level by getting outside of the resort and exploring the stunning natural beauty of the Yucatan Peninsula.

These adventures are completely optional, space is limited for each, and local transportation is included. Whether you’re interested in reserving a spot, or already have a reservation and are curious about what your day will be like, detailed information on all adventures is included below! CLICK THE IMAGES BELOW FOR A DETAILED EXPLANATION OF THAT ADVENTURE!

CATAMARAN COBA MAYA COZUMEL ATV / ZIPLINES CHICHEN ITZA ISLA MUJERES ENCOUNTER STINGRAY BEACH BOOKING ADVENTURES Pre-Event: If you’d like to reserve an off-site adventure before you arrive at the resort, your package administrator can do so through the Guest Dashboard via the “ADVENTURES” button on the left-hand side. Please note the deadline is Sunday, February 16th 2020.

EL REY RUINS PARADISE LAGOON On-Site: & PARQUE MAYA GOLF OUTING HORSEBACK RIDING JUNGLE TOUR If you miss the online cut off date, don’t worry! You can reserve any adventures that are still available at one of our friendly resort concierges (pending availability).

RIO SECRETO TEMAZCAL WELLNESS TULUM EXTREME SLEEPING LATE

17 SUSTAINABILITYCID Presents believes climate change is an issue all fans, attendees, and staff have a responsibility EFFORTS to address. As an industry-leading live event producer, we’ve set ambitious targets to reduce our carbon footprint with the ultimate goal of producing zero waste events. In addition to implementing global prevention strategies for positive long-term change, we’ve launched several new initiatives within the Riviera Cancún region to help minimize our impact on the Yucatan Peninsula and its precious ecosystems.

Venue Initiatives Resort Initiatives • Compostable food & beverage program utilizing biodegradable cutlery, • 90% of the resort’s energy is produced by a third party which uses • Complimentary bike rentals at the Moon Palace property offer guests a plates and cups made from cornstarch, sugar cane and bamboo carbon credits to support clean energy carbon-free transportation option throughout the resort

• All trash in the venue is sorted post-show with proceeds from recycled • All rooms in Moon Palace and The Grand are equipped with sensors • The Moon Palace has protected 9.3 km of beach in Quintana Roo and materials being donated to Palace Resorts Foundation which optimize energy saving Benito Juárez for sea turtle conservation. To date, over 1.7 million turtle hatchlings have been released into the wild, the most abundant being the • Reusable water bottles will be available inside the venue. These bottles • 150 tons of organic waste are composted each month at the Moon white turtle (Chelonia mydas) eliminate the need for single-use plastic bottles and will be collected Palace and used in gardening activities, golf course maintenance and and washed at the end of each night ornamental plant production • Water refill stations are located throughout the resort. • Venue-wide plastic straw ban during Phish: Riviera Maya • Using burned oil from its kitchens, the Moon Palace produces nearly We recommend bringing your own water bottle to reduce waste 3,000 liters of biodiesel fuel per month

*Glowsticks and balloons are not welcome in the venue as part of our 2020 sustainability initiatives 18 DEPARTURE INFORMATION

Shuttle transportation from the Moon Palace back to Cancún International Airport is included in your package. We know the end of your trip is the last thing on your mind right now. However, the last day of Phish: Riviera Maya can sneak up on you, so it’s best to be prepared for your departure.

Your package administrator should submit final flight information through the Guest Dashboard if he/she has not already done so. If the flight and pick up information in your Guest Dashboard is inaccurate, you can contact CID Presents Guest Services via the Message Center in the Guest Dashboard, 888-820-0386 or [email protected] for assistance.

We will provide shuttle departure times for all guests whose flight information is registered in the Guest Dashboard. These times can vary, but we’d advise preparing to leave the resort via your scheduled departure shuttle about 2 to 2.5 hours before your flight. That being said, please stay tuned for a departure email, which will be sent to you during the event. That email will have your specific shuttle time! Check-Out: • You must check-out before Noon on the day of your departure. Please note, you may still enjoy resort amenities after you check-out of your room before you access your departure shuttle. The resort will hold your luggage as you do so.

• Each individual room guest will be required to check out prior to leaving the resort

• Please allow enough time to check out with the resort before your scheduled airport shuttle departure

• Important: check-out will be from each respective lobby (Sunrise, Nizuc, and The Grand)

• You will receive a final check out form under your door one day before your check-out. If the form is colored, you can bypass the front desk, and use this colored form to check out directly at your shuttle. If the form is white, this signifies that there is a balance due for your room. You must visit the front desk to settle all additional charges prior to checking out.

19 GUEST SERVICES, FAQS & SOCIAL MEDIA FAQs & Guest Services Follow Along We’ll be documenting this special vacation with Still have questions? If so, check out our FAQs! If you still can’t find the info you are looking for, our guest Phish: Riviera Maya on social media, and we services team is available to help before, during, and hope that you’ll join in on the fun by sharing after the event! your pictures and videos with us throughout the weekend! Before & After the Event (The best way to reach us before 2/18 and after 2/25). We are available from 10AM to 6PM EDT 7 days a week. #PhishRivieraMaya • Call us at 888-820-0386 • Email us at [email protected] • Message us through the Guest Dashboard Messaging Center

During the Event (PLEASE NOTE: The contact details below will not be active before February 18th)

• Visit one of our concierge booths at the resort or inside the venue @PhishRivieraMaya @PhishfromtheRoad @PhishRivMaya • Call our resort landline number: (52) 998-881-6018 ext. 4518 from any resort phone (available 24 hours a day) • Text us via WhatsApp at 646-581-2355 (available 24 hours a day) WhatsApp will allow you to seamlessly text our Concierge team throughout the event, EMERGENCY INFORMATION right from your phone! WhatsApp is a FREE messaging app available for iPhone and For medical issues please contact CID Guest Services. other smartphones. It uses your phone’s internet connection (Wi-Fi is available and free at the Moon Palace!) to let you message us, friends, family, and, really, anyone For emergencies dial zero for hotel operator. In the else who has the app! venue, please find the closest staff member or visit • Utilize Facebook Messenger for the event (available 24 hours a day!) our medical tent. • Message us via LiveChat on www.phishrivieramaya.com (available 24 hours a day!) • Noodge us on Friendster!