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Guest Welcome Book

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Guest Welcome Book GUEST WELCOME BOOK TABLE OF CONTENTS Click any of the page numbers below to jump directly to that page and find the exact content you are looking for, along with some content that might be less interesting! Daily Performance Schedule & Venue Info ����������������������������������������������������������������������������� 2 Venue Map ���������������������������������������������������������������������������������������������������������������������������������� 3 Guest Dashboard & Palace Overview �������������������������������������������������������������������������������������� 4 Traveling to Mexico �������������������������������������������������������������������������������������������������������������������� 5 Airport Shuttles & Resort Arrival����������������������������������������������������������������������������������������������� 6 Palace Resorts App ������������������������������������������������������������������������������������������������������������������� 7 Pre-Order Event Merchandise ������������������������������������������������������������������������������������������������� 8 Event Check-In ��������������������������������������������������������������������������������������������������������������������������� 9 Resort Info & Concierge Locations ��������������������������������������������������������������������������������������� 10 Resort Transportation & Wayfinding Info� ���������������������������������������������������������������������������� 11 Transportation Map ���������������������������������������������������������������������������������������������������������������� 12 Dining Options ������������������������������������������������������������������������������������������������������������������������ 13 Activities Schedule ����������������������������������������������������������������������������������������������������������������� 14 Activities Map ������������������������������������������������������������������������������������������������������������������������� 15 Featured Activities ����������������������������������������������������������������������������������������������������������������� 16 Adventures Overview ������������������������������������������������������������������������������������������������������������ 17 Sustainability Efforts �������������������������������������������������������������������������������������������������������������� 18 Departure Information ����������������������������������������������������������������������������������������������������������� 19 FAQs & Guest Services ���������������������������������������������������������������������������������������������������������� 20 1 DAILY PERFORMANCE SCHEDULE AND VENUE INFO THURSDAY SATURDAY 8:00 PM: Venue Opens 6:00 PM: Venue Opens 9:30 PM: PHISH (one set) 7:30 PM: PHISH (two sets) FRIDAY SUNDAY 6:00 PM: Venue Opens 3:30 PM: Venue Opens 7:30 PM: PHISH (two sets) 5:00 PM: PHISH (two sets) Accessibility Prohibited Items What’s New First Entry For more information regarding For a full list of Prohibited For more information regarding the accessibility platform at the Items, please click HERE in the Venue first entry to the shows each event please click HERE To learn more about our night, please click HERE exciting additions, click HERE 2 VENUE MAP (Click on map to enlarge) CONCIERGE ADA EMERGENCY TO SHUTTLES EXIT FOOD TACOS BAR BAR FOOD TACOS VEGETARIAN FOOD BAR WATER REFILL STATION EMERGENCY MEDICAL EXIT BAR EMERGENCY EXIT THE GRAND && EXITEXIT ENTRANCEENTRANCE BOX OFFICE JEFF GETTING SUNBURN BEACH CLUB TO NIZUC & SUNRISE MAIN ENTRANCE EMERGENCY EXIT & EXIT EMERGENCY EXIT 3 GUEST DASHBOARD & PALACE OVERVIEW WE’RE ALMOST THERE! MAKE YOUR TRIP A SMOOTH SAIL TO PARADISE! Airport Shuttles Weekend Itinerary Off-Site Adventures On-Site WiFi Room Service Make sure all flight information Your package administrator can Our hand-selected off-site Good news for those looking to In-room dining is available 24/7 is registered by your Package view and print out your party’s full excursions can be purchased before stay connected with the world free of charge. The menu can be Administrator in the weekend itinerary via the Sunday, February 16th 2020. during their Phish: Riviera Maya accessed via the TV or the Guest Dashboard, so we can Guest Dashboard at any point Your package administrator can trip — complimentary WiFi is Moon Palace resort app. Check arrange your shuttles to and from leading into the event. This way, purchase them by clicking the available for all Moon Palace out our full list of restaurants here. the airport. you can see all of your party’s info, “ADVENTURES” button on the guests throughout your stay! TV Access: Turn on the TV and select the including reserved adventures and dashboard, or once you’ve arrived Smart button on the remote control. Select other add-ons, all in one place. on-site (availability permitting). the Palace Resorts menu/room service option, review menu and then dial “0” from your room Please refer to your Guest Dashboard itinerary for update Adventure times (they may be different than what is listed in phone to submit the request your receipt!). Open the Palace Resorts App All guests must arrive 15 minutes before the App Access: scheduled Adventure departure time. and select Room Service, select your food and submit the request. We recommend ordering Room Service the night before when ordering breakfast or at LOG INTO THE GUEST DASHBOARD least 1-1.5 hours in advance on show days Please note - only package administrators may log into the Guest Dashboard. Make sure to compliment your administrators on their packages! 4 TRAVELING TO MEXICO DON’T FORGET YOUR PASSPORT! YOU NEED IT TO ENTER MEXICO. Seriously, don’t forget your passport • Your passport must be valid upon entry into Mexico • Please make sure you have two empty passport pages in your passport • US Residents traveling with a Non-USA or UK passport, you are required to bring your permanent resident card (Green Card) • Non-US Residents, check your country’s international travel policies to make sure you have prepared the necessary documentation before traveling HOLD ON TO THE Before you enter Mexico BOTTOM HALF OF • Your airline will provide you with an “FFM Immigration Form” while you are on your flight. This is required to be filled out with your personal YOUR FFM FORM! information and submitted upon entry into Mexico. Here is some This is very important. The Immigration Officer who additional information to help you complete this form: stamps your passport will keep the top of the form • Purpose of your Trip: check off “Turismo / Tourism” and give you back the bottom portion of the form� It is • State and City Destination in Mexico: Cancún, Q.R., Mexico required that you keep this form for the duration of your • Address: Moon Palace Cancun - Chetumal Km 340, Riviera Maya, 77500 trip� You will need it for check in and to board the plane for your return flight. We suggest • You can fill out the Immigration Formonline before traveling. DO NOT LOSE THIS! Don’t forget to print out the completed form and bring it with you! putting it in your room’s lockbox upon arrival� One form per person is needed. In the event that you do lose your FFM form, you will need to arrive at the airport early on your departure date to pay a fine that will allow you to leave the country. 5 AIRPORT SHUTTLES & RESORT ARRIVAL Airport Shuttles Resort Arrival Transportation between Moon Palace and Cancún International Standard Check-in time for rooms is 3PM. If you arrive before your Airport is included in your all-inclusive package. Please note that if room is available, the resort will store your luggage and we will be your flight information is not finalized in the Guest Dashboard by happy to provide you with your credentials so that you can enjoy Sunday, February 16th, you will be riding standby and it may be your the resort amenities while your room is being prepared. Guests are responsibility to arrange your own transportation between Cancún not assigned to their specific room or building until check-in. International Airport and Moon Palace. For information regarding departure shuttles, check out page 19! Upon arrival at the airport, please follow the steps below: • Go through immigration and proceed through customs • Exit the airport and look for Amstar staff holding CID Presents Phish: Riviera Maya signs • Your luggage will be tagged and loaded onto the appropriate resort shuttle PLEASE NOTE: CHECK-IN REQUIREMENTS • Must be an event registered guest Only accept transportation from Amstar staff. You will not be required to pay Amstar staff for transportation. The time between • Passport your flight’s arrival and your arrival at your resort can take upwards • Immigration card of two hours, depending on customs wait times and traffic. • Must be cool *All CID registered guests will be able to check into their rooms with valid photo ID. The original purchaser(s) does not need to This guy gets it. arrive first for others to access the room. 6 PALACE RESORTS APP Palace Resorts App Download the official Palace Resorts mobile app before you arrive in Mexico! Please note: Reservations (including for Room Service, Restaurants, and Spa appointments) cannot be made via the app before guests check-in with us. The app may prompt you to enter your room information, but that will not be confirmed or provided to guests until check-in. After checking into your room, enter your room number into the app for full access. App
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