124 Mount Pleasant, , Branch Closure Review Our branch at 124 Mount Pleasant, Liverpool University, is closing in September 2019. We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too. Following a careful and full review, we’ll be closing our Liverpool, University branch in September. How we made this decision Our decision to close this branch was made following a detailed analysis of: • how our customers are using the branch, including how this has changed • other ways our customers bank with us • assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch • impact on our customers including those who may need additional support • whether we own or lease the branch building There are a number of other branches you can visit, the closest one is our branch at 2-12 Lord Street, Liverpool, L2 1TS. You can also use our new Liverpool city centre branch which is due to open later this year. This guide will tell you more about the review and our Partners will be happy to answer any questions in person. About the branch

Opening times Address Monday 11.00 – 15.00 124 Mount Pleasant, Tuesday Closed Liverpool, L3 5UX 0 2 0 Wednesday 11.00 – 15.00 Cash machines Cash machines Deposit Branch Manager Thursday Closed inside the branch outside the branch Machines Sally Smallwood Friday 11.00 – 15.00 Saturday Closed Branch Tel Sunday Closed 01512 489 991

About our customers

Age of our branch customers How has our customers’ use of the branch changed? Under 18 8% 2%

18 - 44 6% 23% 6% 29% decrease in the decrease in increase in 45 - 64 61% number of customers cash machine online and using counters withdrawals mobile banking

65+ How else doȅ they bank with TSB? Ǎᖦ่ੌ

95% 71% 5% 15% use another TSB branch use another TSB branch only use also use RURQOLQHŊPRELOHRU as well as Liverpool, University branch WKH3RVW2IĩFH® telephone banking Liverpool, University branch

Continued overleaf

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2% 64% of branch customers use at least have business accounts one other TSB branch Your closest branch from 124 Mount Pleasant, Liverpool, is 2-12 Lord Street, Liverpool.

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TSB TSB Branch 3RVW2IĩFH® plus Cash Machine Cash Machine

Closest branch Opening times How can I get there? 2-12 Lord Street, Monday 09.00 - 17.00 • ,WňVŊPLOHVIURPRXU8QLYHUVLW\/LYHUSRROEUDQFK Liverpool, Tuesday 09.00 - 17.00 • That’s about an 15 minute drive L2 1TS Wednesday 09.00 - 17.00 Thursday 09.00 - 17.00 • And 14 minutes on the bus This branch has level access. Friday 09.00 - 17.00 • Or a 15 minute walk

Click Tap Call Click Call

tsb.co.uk Mobile 0345 975 8758 tsb.co.uk/business 0345 835 3858 Banking App ,I\RXňUHQRWDOUHDG\UHJLVWHUHGZLWKXVIRURQOLQHEDQNLQJ\RXFDQĩQGRXWPRUHDWtsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and XVHŊRQOLQHPRELOHDQGWHOHSKRQHEDQNLQJ-XVWJLYHXVDFDOORUFRPHLQWREUDQFKWRĩQGRXWPRUHDQGERRN\RXUVSRW Continued overleaf

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Terms used in this document

Terms 'HĩQLWLRQ

Everyday banking Customers making use of in-branch services such as cash and cheque deposits, as well DVŊFDVKŊZLWKGUDZDOV

Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.

Partners TSB employees who work in partnership with our customers.

Customers using the counter Customers using the counter to deposit or withdraw cash and cheques.

Deposit Machine This is a machine where you can deposit cash and cheques into your account.

How has our customers’ use of We’ve looked at how customers used this branch from September 2017 to February 2018, the branch changed? compared to September 2018 to February 2019.

Details correct to the best of our knowledge at time of print 05/2019, but please check for your convenience. For more information about our decision to close this branch, please visit tsb.co.uk/our-branches If you’d like this in another format such as large print, Braille or audio please ask in branch. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on +44 203 284 1575 If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3843 (lines open from 7am to 11pm, 7 days a week). TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Registration No 191240). TSB13267 Liverpool, University (05/19) University TSB13267 Liverpool,

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