Transfers Design Guide Appendix

MARCH 2018 2 METRO TRANSFERS DESIGN GUIDE MARCH 2018 APPENDIX

Appendix The appendix includes the following references:

• List of Literature Documents Reviewed • Map of Most Dangerous Intersections in California • List of Most Dangerous Intersections in California • Map of High Ridership Bus/BRT/Rail Stops by Type • List of High Ridership Bus/BRT/Rail Stops by Type • Focus Group Report • Site Survey Documentation

MARCH 2018 METRO TRANSFERS DESIGN GUIDE 3 List of Literature Review Documents Reviewed Law, Philip and Taylor, Brian D. September 2010. Shelter from the Storm: Optimizing Distribution of Bus Stop Shelters in Los Angeles.

Los Angeles County Metropolitan Transportation Authority. April 2016. Active Transportation Strategic Plan.

Los Angeles County Metropolitan Transportation Authority. January 2010. Metro Rail Design Criteria, Section 1 General.

------. 2010. Metro Rail Design Criteria, Section 3 Civil. January 2010.

------. 2015. Metro Rail Design Criteria, Section 6 Architectural. January 2015.

------. 2015. Metro Rail Design Criteria, Section 9 Systems. January 2015.

Los Angeles County Metropolitan Transportation Authority and Southern California Association of Governments. March 2014. First Last Mile Strategic Plan & Planning Guidelines, available at http://media.metro.net/docs/sustainability_ path_design_guidelines.pdf.

Los Angeles County Metropolitan Transportation Authority. April 2012. Metro Station Design Review. Los Angeles County Metropolitan Transportation Authority. 2015. Spring 2015 Metro On-Board Customer Satisfaction Survey. Los Angeles County Metropolitan Transportation Authority and Los Angeles Tourism and Convention Board Los Angeles County Metropolitan Transportation Authority. 2016. Union Station Master Plan.

National Association of City Transportation Officials (NACTO). January 2017. City Data Sharing Principles: Integrating New Technologies into City Streets, available at http://nacto.org/wp-content/uploads/2017/01/NACTO-Policy-Data- Sharing- Principles.pdf.

Transit Cooperative Research Program. 2012. Report 153: Guidelines for Providing Access to Public Transportation Stations.

Transit Cooperative Research Program (TCRP). 2004. TCRP Synthesis 51: Transit Advertising Sales Agreements, A Synthesis of Transit Practice.

Tri-County Metropolitan Transportation District of Oregon. July 2010. Bus Stop Guidelines.

U.S. Census Bureau. 2010-2014. Accessed October 2016. American Community Survey 5-year estimates, available at http:// census.gov/data.html.

Virginia Commonwealth University. 2008. Accessed November 17, 2016. Implementation Strategies for Successful Bus TOD Projects, available at http://www.reconnectingamerica.org/assets/Uploads/r01VTABusTOD.pdf. APPENDIX

Map of Most Dangerous Intersections in California - Estey & Bomberger, LLP

0 2 4 8 Miles N Ranking of Most Dangerous Intersections in California (2015) Out of 444 total intersections

• 1 – 100 301 – 400 Metro BRT/Rail Line (Existing)

• 101 – 200 • 400+ Metro Bus Stop (Existing) • 201 – 300 List of Most Dangerous Intersections in California - Estey & Bomberger, LLP Dangerous Intersections Located within 0.1 mile of Metro Transfer Points (Listed by Ranking)

#1 - Devonshire St & Reseda Blvd bus-to-bus #7 - Roscoe Blvd & Van Nuys Blvd bus-to-bus #8 - Reseda Blvd & Roscoe Blvd bus-to-bus #11 - Van Nuys Blvd & Victory Blvd bus-to-bus #19 - La Cienega Blvd & Pico Blvd bus-to-bus #20 - Alvarado St & Temple St bus-to-bus #25 - Nordhoff St & Sepulveda Blvd bus-to-bus #27 - Central Ave & Vernon Ave bus-to-bus #33 - La Brea Ave & Rodeo Rd bus-to-bus, Metro within ¼ mile #34 - Crenshaw Blvd & Washington Blvd bus-to-bus #35 - 3rd St & Fairfax Ave bus-to-bus #36 - Florence Ave & Vermont Ave bus-to-bus #39 - Beverly Blvd & Vermont Ave rail-to-bus #40 - Nordhoff St & Reseda Blvd bus-to-bus #52 - Melrose Ave & Vermont Ave bus-to-bus #56 - Nordhoff St & Van Nuys Blvd bus-to-bus #58 - Slauson Ave & Western Ave bus-to-bus #63 - Broadway & Florence Ave bus-to-bus #64 - Sunset Blvd & Western Ave bus-to-bus, Metro within ¼ mile #68 - 3rd St & Vermont Ave bus-to-bus #79 - Adams Blvd & La Brea Ave bus-to-bus #84 - Crenshaw Blvd & Pico Blvd bus-to-bus #95 - Venice Blvd & Western Ave bus-to-bus #100 - Imperial Hwy & Western Ave bus-to-bus #101 - 6th St & Vermont Ave bus-to-bus #118 - La Brea Ave & Sunset Blvd bus-to-bus #123 - Florence Ave & Pacific Blvd bus-to-bus #125 - Parthenia St & Sepulveda Blvd bus-to-bus #128 - Central Ave & Manchester Ave bus-to-bus #129 - Jefferson Blvd & La Cienega Blvd rail-to-bus #148 - Beverly Blvd & Western Ave bus-to-bus #153 - Washington Blvd & Western Ave bus-to-bus #161 - Adams Blvd & Crenshaw Blvd bus-to-bus #164 - Century Blvd & Western Ave bus-to-bus #167 - Figueroa St & Vernon Ave bus-to-bus #177 - La Cienega Blvd & Santa Monica Blvd bus-to-bus APPENDIX

#181 - 7th St & Grand Ave bus-to-bus, Metro within ¼ mile #186 - Crenshaw Blvd & Venice Blvd bus-to-bus #198 - Broadway & Manchester Ave bus-to-bus, Metro Transitway within ¼ mile #208 - Olympic Blvd & Soto St bus-to-bus #214 - La Brea Ave & Washington Blvd bus-to-bus #216 - Vermont Ave & Vernon Ave bus-to-bus #222 - Figueroa St & Jefferson Blvd bus-to-bus #228 - Manchester Ave & Sepulveda Blvd bus-to-bus #231 - Reseda Blvd & Vanowen St bus-to-bus #240 - 6th St & Normandie Ave bus-to-bus, Metro 1-block away #266 - Alvarado St & Beverly Blvd bus-to-bus #278 - 3rd St & La Brea Ave bus-to-bus #282 - Roscoe Blvd & Sepulveda Blvd bus-to-bus #296 - Pico Blvd & Vermont Ave bus-to-bus #303 - Vermont Ave & Washington Blvd bus-to-bus #318 - Hoover St & Washington Blvd bus-to-bus #327 - Highland Ave & Hollywood Blvd rail-to-bus #333 - 8th St & Vermont Ave bus-to-bus #335 - Manchester Ave & Western Ave bus-to-bus #341 - La Brea Ave & Venice Blvd bus-to-bus #354 - Manchester Ave & Vermont Ave bus-to-bus #355 - Olympic Blvd & Vermont Ave bus-to-bus #373 - 3rd St & Alvarado St bus-to-bus #376 - Venice Blvd & Vermont Ave bus-to-bus #383 - Lankershim Blvd & Victory Blvd bus-to-bus #387 - Fairfax Ave & Sunset Blvd bus-to-bus #389 - Van Nuys Blvd & Vanowen St bus-to-bus #411 - Slauson Ave & Vermont Ave bus-to-bus #413 - Alvarado St & Wilshire Blvd bus-to-bus, Metro 1 block away #416 - Santa Monica Blvd & Vermont Ave rail-to-bus #438 - Sunset Blvd & Vine St bus-to-bus, Metro within ¼ mile

Total: 67 intersections Bus-to-bus: 56 (84%) Rail Station-to-bus: 4 (6%) Rail Station within ¼ mile radius: 7 (10%) Map of High Ridership Bus/BRT/Rail Stops by Type APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type 1 refers to all bus stops with over 500 total daily combined boardings/alightings NOT within 500 feet of a rail or BRT station Type 2 refers to all rail or BRT stations NOT a terminus or NOT within 500 feet of another rail or BRT station Type 3 refers to all terminus BRT and rail stations or rail/BRT to rail/BRT transfer stations *Ridereship totals the combined daily boardings and alightings

Type Mode Stop Ridership* Direction Longitude Latitude Notes 3 Rail 7TH/METRO CENTER 99,904 3 Rail UNION 67,220 3 Rail WILLOWBROOK 35,594 3 Rail NORTH HOLLYWOOD 31,704 3 Rail WILSHIRE/VERMONT 23,032 2 Rail PERSHING SQUARE 20,135 2 Rail WESTLAKE 17,590 2 Rail HOLLYWOOD/HIGHLAND 15,960 2 Rail UNIVERSAL CITY 14,120 2 Rail CIVIC CENTER 11,781 2 Rail HOLLYWOOD/VINE 11,457 2 Rail VERMONT/SANTA MONICA 10,372 3 Rail WILSHIRE/WESTERN 9,985 3 BRT EL MONTE STATION - LOWER LEVEL 9,403 2 Rail CULVER CITY 9,370 2 Rail NORWALK 9,070 2 Rail HOLLYWOOD/WESTERN 9,057 2 Rail VERMONT/SUNSET 8,694 2 BRT HARBOR GATEWAY TRANSIT CENTER 8,582 2 Rail COMPTON 8,555 2 Rail FLORENCE 8,524 2 Rail GRAND 8,167 2 Rail AVIATION 8,102 3 Rail PICO 8,032 2 Rail WILLOW 7,738 2 Rail ARTESIA 7,723 2 Rail VERMONT/BEVERLY 7,461 3 BRT NORTH HOLLYWOOD STATION 7,243 2 Rail 103RD STREET 6,879 2 Rail DEL AMO 6,397 2 Rail WILSHIRE/NORMANDIE 6,358 2 Rail SIERRA MADRE VILLA 6,153 2 Rail CRENSHAW 6,123 3 Rail TRANSIT MALL 6,106 2 Rail FIRESTONE 5,967 3 BRT EL MONTE STATION - UPPER LEVEL 5,885 3 Rail HARBOR FREEWAY 5,730 2 Rail VERMONT / ATHENS 5,720 2 Rail LONG BEACH 5,710 2 Rail ANAHEIM 5,631 2 Rail HAWTHORNE 5,468 2 Rail VERNON 5,403 2 Rail PACIFIC COAST HIGHWAY 5,391 2 Rail SLAUSON 5,183 2 Rail LAKEWOOD 5,156 2 Rail HIGHLAND PARK 5,114 2 Rail SAN PEDRO 5,045 2 Rail EXPO/VERMONT 5,034 2 Rail LITTLE TOKYO/ARTS DISTRICT 4,941 2 Rail EXPO/WESTERN 4,895 2 Rail AVALON 4,834 2 Rail MISSION 4,598 3 Rail ATLANTIC 4,399 2 Rail EXPO/CRENSHAW 3,961 2 Rail WASHINGTON 3,628

Page 1 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 2 Rail SOTO 3,624 3 Bus NORTH HOLLYWOOD STATION 3,615 2 Rail LAKE AVENUE 3,588 2 Rail LA CIENEGA/JEFFERSON 3,544 1 Bus WILSHIRE & WESTWOOD 3,537 W -118.44425 34.058839 2 Rail EXPO/LA BREA 3,526 2 Rail 23RD STREET 3,484 2 Rail 5TH STREET 3,326 2 Rail EXPO PARK/USC 3,294 2 Rail ALLEN 3,272 2 BRT NORDHOFF STATION 3,264 2 Rail CHINATOWN 3,190 2 Rail FILLMORE 3,163 2 Rail WARDLOW 3,153 2 BRT VAN NUYS STATION 3,142 2 BRT VAN NUYS STATION 3,139 2 Rail DEL MAR 3,086 1 Bus 7TH & BROADWAY 3,002 S -118.253636 34.045227 2 Rail MEMORIAL PARK 2,999 2 Rail INDIANA 2,942 1 Bus 7TH & BROADWAY 2,834 N -118.253114 34.045206 2 Rail LINCOLN HEIGHTS/CYPRESS PARK 2,801 1 Bus 5TH & GRAND 2,616 W -118.254137 34.050463 1 Bus 6TH & BROADWAY 2,605 E -118.25227 34.046694 1 Bus 3RD & VERMONT 2,592 E -118.29132 34.06893 1 Bus WILSHIRE & WESTWOOD 2,587 E -118.44353 34.058756 2 Bus Plaza LAX CITY BUS CENTER 2,571 -118.391865 33.949165 1 Bus 6TH & HILL 2,497 E -118.253315 34.047387 2 BRT RESEDA STATION 2,488 1 Bus 3RD & VERMONT 2,486 W -118.29142 34.069185 2 Rail JEFFERSON/USC 2,478 2 Bus Plaza CULVER CITY TRANSIT CENTER 2,461 -118.394653 33.987962 2 BRT RESEDA STATION 2,436 1 Bus BROADWAY & 7TH 2,416 E -118.252927 34.045509 1 Bus VERMONT & SLAUSON 2,396 S -118.291609 33.988876 1 Bus HILL & 7TH 2,383 W -118.254528 34.045695 2 Rail MARIPOSA/NASH 2,290 3 BRT MARINE/REDONDO 2,290 1 Bus 5TH & SPRING 2,236 W -118.24981 34.047647 1 Bus PACIFIC & FLORENCE 2,212 N -118.225007 33.975521 1 Bus SANTA MONICA & WESTERN 2,183 E -118.308914 34.09066 1 Bus ATLANTIC & RIGGIN 2,173 E -118.146065 34.037568 1 Bus SANTA MONICA & WESTERN 2,116 W -118.309493 34.090912 1 Bus FLORENCE & PACIFIC 2,084 E -118.224485 33.973986 2 BRT CAL STATE LA BUSWAY STATION 2,024 1 Bus BROADWAY & 7TH 2,022 E -118.25342 34.044985 Rail Station Under 1 Bus WILSHIRE & FAIRFAX 2,012 E -118.360882 34.062804 Construction 2 Rail 1ST STREET 1,959 1 Bus BROADWAY & VENICE 1,946 W -118.263539 34.033969 2 Rail PICO/ALISO 1,937 Rail Station Under 1 Bus CRENSHAW & STOCKER 1,908 S -118.33524 34.008171 Construction 2 Bus Plaza PICO & RIMPAU 1,902 -118.337767 34.048107 1 Bus 5TH & SAN PEDRO 1,898 W -118.243627 34.044165

Page 2 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 2 Rail FARMDALE 1,897 1 Bus BROADWAY & 7TH 1,875 N -118.253385 34.045431 1 Bus MARENGO & BRITTANIA 1,856 E -118.20858 34.056997 2 Rail MARIACHI PLAZA 1,849 2 BRT CAL STATE LA BUSWAY STATION 1,848 2 BRT SEPULVEDA STATION 1,839 1 Bus VERMONT & OLYMPIC 1,836 N -118.29145 34.052324 1 Bus 6TH & SAN PEDRO 1,835 E -118.245057 34.042024 2 Rail EL SEGUNDO/NASH 1,828 1 Bus SOTO & CESAR E CHAVEZ 1,826 S -118.208059 34.046638 1 Bus SOTO & OLYMPIC 1,797 E -118.21966 34.024555 2 Bus Plaza WASHINGTON FAIRFAX HUB 1,794 -118.369126 34.035671 2 Rail SOUTHWEST MUSEUM 1,790 1 Bus VAN NUYS & ROSCOE 1,782 N -118.4486 34.221822 2 BRT SEPULVEDA STATION 1,771 Rail Station Under 1 Bus CRENSHAW & SLAUSON 1,768 S -118.330963 33.988672 Construction 1 Bus SPRING & CESAR E CHAVEZ 1,735 W -118.240496 34.057309 1 Bus HILL & 7TH 1,727 E -118.254769 34.045763 1 Bus VERMONT & MARTIN LUTHER KING JR 1,700 S -118.291693 34.011053 3 BRT HARBOR TRANSITWAY & HARBOR FWY STATION1,658 1 Bus WILSHIRE & BARRINGTON 1,656 W -118.461158 34.049454 Rail Station Under 1 Bus LA BREA & REGENT 1,643 S -118.353524 33.964598 Construction 1 Bus CESAR E CHAVEZ & SOTO 1,642 E -118.208148 34.04682 Rail Station Under 1 Bus WILSHIRE & FAIRFAX 1,634 W -118.361141 34.063089 Construction 1 Bus VAN NUYS & CHASE 1,618 S -118.448913 34.224492 2 BRT PIERCE COLLEGE STATION 1,610 2 Bus Plaza WASHINGTON FAIRFAX TERMINAL 1,609 -118.3691 34.035276 1 Bus SPRING & 7TH 1,607 W -118.252234 34.044724 1 Bus 7TH & SAN PEDRO 1,594 N -118.246909 34.04097 2 BRT PIERCE COLLEGE STATION 1,575 1 Bus PACIFIC & FLORENCE 1,573 S -118.225444 33.973948 2 Rail EAST L A CIVIC CENTER 1,573 1 Bus VERMONT & MELROSE 1,570 N -118.291552 34.083411 2 Rail HERITAGE SQR/ARROYO 1,568 2 Rail PACIFIC 1,566 1 Bus SAN FERNANDO & FLETCHER 1,561 N -118.245889 34.115116 2 Rail DOUGLAS/ROSECRANS 1,556 1 Bus VERMONT & MELROSE 1,554 S -118.291861 34.083795 1 Bus 6TH & BROADWAY 1,550 E -118.25185 34.046426 1 Bus WILSHIRE & BEVERLY 1,548 W -118.399603 34.067208 1 Bus VERMONT & 3RD 1,544 S -118.291802 34.068783 1 Bus CENTRAL & 6TH 1,543 W -118.239787 34.039201 1 Bus 7TH & SAN PEDRO 1,525 S -118.247004 34.040707 1 Bus WESTERN & SLAUSON 1,511 N -118.308773 33.988871 1 Bus VERMONT & 3RD 1,508 N -118.291495 34.068866 1 Bus CESAR E CHAVEZ & SOTO 1,506 W -118.207508 34.046818 2 BRT BALBOA STATION 1,506 1 Bus SAN FERNANDO & FLETCHER 1,504 S -118.24612 34.11495 Bus (Metrolink 2 Station) SYLMAR METROLINK STATION 1,488 -118.45085 34.293471

Page 3 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes Rail Station Under 2 Bus Plaza INGLEWOOD TRANSIT CENTER 1,486 -118.352686 33.959841 Construction 1 Bus VERMONT & 3RD 1,485 N -118.2915 34.069334 2 BRT BALBOA STATION 1,481 1 Bus VERMONT & MARTIN LUTHER KING JR 1,476 N -118.291386 34.011137 1 Bus SANTA MONICA & LA BREA 1,473 E -118.344297 34.090595 1 Bus 7TH & MAIN 1,472 W -118.25109 34.043894 1 Bus WESTERN & VENICE 1,471 S -118.309164 34.043036 1 Bus 5TH & LOS ANGELES 1,468 W -118.247677 34.04625 1 Bus FIGUEROA & AVENUE 26 1,465 E -118.222078 34.083924 1 Bus VERMONT & ADAMS 1,453 N -118.291383 34.033045 1 Bus 3RD & NORMANDIE 1,451 W -118.30016 34.069156 1 Bus 6TH & LOS ANGELES 1,448 E -118.248787 34.044344 1 Bus VERMONT & ADAMS 1,446 S -118.291685 34.032495 2 BRT VALLEY COLLEGE STATION 1,442 1 Bus PACIFIC & SLAUSON 1,433 N -118.225046 33.989002 1 Bus FAIRFAX & 3RD 1,421 N -118.361255 34.071824 1 Bus 3RD & WESTERN 1,414 W -118.308877 34.069109 1 Bus AVENIDA CESAR CHAVEZ & ATLANTIC 1,403 W -118.147288 34.038539 1 Bus PACIFIC & CLARENDON 1,400 S -118.225326 33.982582 1 Bus SANTA MONICA & FAIRFAX 1,384 E -118.361716 34.090704 1 Bus VAN NUYS & NORDHOFF 1,384 S -118.450396 34.235145 Rail Station Under 1 Bus CRENSHAW & MARTIN LUTHER KING JR 1,384 N -118.334949 34.01129 Construction 1 Bus SPRING & 7TH 1,383 W -118.252725 34.044195 1 Bus VENICE & WESTERN 1,382 W -118.309533 34.043703 1 Bus 3RD & WESTERN 1,372 E -118.309339 34.068855 1 Bus SLAUSON & PACIFIC 1,368 E -118.225465 33.989094 1 Bus SANTA MONICA & LA BREA 1,362 W -118.344572 34.090853 1 Bus BROADWAY & WASHINGTON 1,362 S -118.265987 34.031362 1 Bus HAWTHORNE & ARTESIA 1,358 S -118.352842 33.872283 1 Bus VERNON & VERMONT 1,355 N -118.29204 34.003831 2 BRT VALLEY COLLEGE STATION 1,352 1 Bus 3RD & NORMANDIE 1,347 E -118.300027 34.068906 1 Bus VAN NUYS & NORDHOFF 1,343 N -118.450091 34.235696 1 Bus VAN NUYS & ROSCOE 1,341 S -118.448905 34.221271 1 Bus GRAND & 5TH 1,339 S -118.254268 34.05007 Rail Station Under 1 Bus WILSHIRE & LA CIENEGA 1,335 E -118.375757 34.064968 Construction 1 Bus MAPLE LOT 1,329 E -118.248198 34.042894 1 Bus VENICE & WESTERN 1,323 E -118.308353 34.043431 2 BRT LAUREL CANYON STATION 1,323 1 Bus PACIFIC & GAGE 1,322 N -118.225022 33.982605 1 Bus VERMONT & SLAUSON 1,313 N -118.291302 33.988959 1 Bus VENICE & CADILLAC 1,312 E -118.373452 34.037529 1 Bus SOTO & WHITTIER 1,309 N -118.215645 34.03413 1 Bus SANTA MONICA & VINE 1,301 E -118.326329 34.090595 1 Bus VENICE & CADILLAC 1,300 W -118.374132 34.037637 1 Bus SUNSET & ECHO PARK 1,292 W -118.257708 34.077066 1 Bus VAN NUYS & VANOWEN 1,291 N -118.448522 34.194813 1 Bus HOLLYWOOD & NEW HAMPSHIRE 1,281 W -118.293123 34.101911 1 Bus ALVARADO & SUNSET 1,278 E -118.263113 34.077928 1 Bus VERMONT & VENICE 1,277 N -118.291423 34.044523 1 Bus VERMONT & VENICE 1,272 S -118.291732 34.043973 1 Bus OLYMPIC & VERMONT 1,270 W -118.291409 34.052629

Page 4 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus PACIFIC & SANTA FE 1,266 S -118.229735 34.00384 1 Bus SUNSET & ECHO PARK 1,263 E -118.257555 34.076712 1 Bus SOTO & CESAR E CHAVEZ 1,254 N -118.207765 34.046559 1 Bus 7TH & MAIN 1,248 E -118.251638 34.043939 1 Bus SLAUSON & PACIFIC 1,244 W -118.225532 33.989347 1 Bus GRAND & 7TH 1,242 S -118.257495 34.04654 1 Bus PICO & VERMONT 1,234 W -118.291427 34.047395 1 Bus SLAUSON & VERMONT 1,231 E -118.291689 33.989021 1 Bus SANTA MONICA & VINE 1,230 W -118.326955 34.090871 1 Bus MAIN & 7TH 1,227 E -118.251028 34.044037 1 Bus SLAUSON & VERMONT 1,227 W -118.291228 33.989281 1 Bus WILSHIRE & CRENSHAW 1,223 N -118.318649 34.06159 1 Bus OLYMPIC & VERMONT 1,222 E -118.291408 34.052366 1 Bus VENICE & VERMONT 1,213 W -118.291743 34.044374 2 BRT LAUREL CANYON STATION 1,213 1 Bus WESTERN & SUNSET 1,212 N -118.309088 34.098522 1 Bus 3RD & ALVARADO 1,211 W -118.272965 34.063158 1 Bus WILSHIRE & BEVERLY 1,210 E -118.398776 34.066952 1 Bus SUNSET & ALVARADO 1,208 W -118.263146 34.077802 1 Bus VENICE & VERMONT 1,201 E -118.291379 34.044122 1 Bus SANTA MONICA & FAIRFAX 1,200 W -118.361222 34.090961 1 Bus WESTERN & OLYMPIC 1,196 N -118.308901 34.053059 1 Bus VENICE & BROADWAY 1,195 E -118.263814 34.034202 1 Bus BROADWAY & WASHINGTON 1,190 N -118.265755 34.031195 1 Bus FLORENCE & PACIFIC 1,186 W -118.226204 33.974441 1 Bus BROADWAY & FLORENCE 1,182 N -118.278145 33.974495 1 Bus FLORENCE & SEVILLE 1,171 W -118.223466 33.974194 1 Bus ROSCOE & VAN NUYS 1,168 E -118.44842 34.221424 1 Bus GRAND & 6TH 1,165 S -118.255274 34.048933 Rail Station Under 1 Bus WILSHIRE & LA BREA 1,158 E -118.343813 34.062112 Construction 1 Bus 6TH & BURLINGTON 1,157 E -118.271353 34.057842 1 Bus VAN NUYS & VICTORY 1,153 N -118.448506 34.186949 1 Bus FAIRFAX & SANTA MONICA 1,150 N -118.361318 34.091109 1 Bus SANTA MONICA & SAN VICENTE 1,149 W -118.38363 34.084912 Rail Station Under 1 Bus WILSHIRE & LA CIENEGA 1,142 W -118.376584 34.065463 Construction 1 Bus VERMONT & WASHINGTON 1,142 N -118.291402 34.040426 2 BRT SHERMAN WAY STATION 1,141 1 Bus 7TH & OLIVE 1,138 W -118.255694 34.046877 1 Bus 9TH & BROADWAY 1,136 E -118.25633 34.042361 1 Bus SANTA MONICA & NORMANDIE 1,132 E -118.299785 34.090705 1 Bus PICO & VERMONT 1,132 E -118.291756 34.047136 1 Bus ROSCOE & VAN NUYS 1,130 W -118.449083 34.221669 1 Bus 7TH & MAPLE 1,125 W -118.249036 34.042447 1 Bus VENICE & LA BREA 1,125 E -118.345146 34.045791 1 Bus MARTIN LUTHER KING JR & VERMONT 1,125 S -118.292016 34.01102 1 Bus BROADWAY & 8TH 1,124 W -118.255203 34.043042 1 Bus VAN NUYS & CHASE 1,121 N -118.44867 34.224935 1 Bus CESAR E CHAVEZ & GRAND 1,121 W -118.24398 34.060901 1 Bus FAIRFAX & 3RD 1,120 S -118.361616 34.071224 1 Bus WILSHIRE & SANTA MONICA 1,120 W -118.408981 34.06722 2 Bus Plaza CSUN TRANSIT CENTER 1,120 -118.532898 34.240864 1 Bus OLYMPIC & WESTERN 1,117 E -118.308803 34.052518 1 Bus OLIVE & 7TH 1,117 E -118.255261 34.04677

Page 5 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes Bus (Metrolink 2 Station) BURBANK STATION 1,115 -118.312829 34.179294 1 Bus 5TH & WALL 1,114 W -118.245544 34.044875 1 Bus 6TH & WITMER 1,114 W -118.265321 34.055547 2 BRT SHERMAN WAY STATION 1,109 1 Bus 3RD & ALVARADO 1,107 E -118.272988 34.0629 Rail Station Under 1 Bus WILSHIRE & LA BREA 1,107 W -118.3446 34.062393 Construction 1 Bus ATLANTIC & SLAUSON 1,106 E -118.185368 33.987409 1 Bus VAN NUYS & VICTORY 1,105 S -118.448807 34.186398 1 Bus VERMONT & 3RD 1,101 S -118.291807 34.06925 1 Bus FLOWER & 5TH 1,094 S -118.256608 34.05117 1 Bus VERMONT & VERNON 1,091 N -118.291391 34.003981 1 Bus CESAR E CHAVEZ & GRAND 1,087 E -118.244081 34.060624 1 Bus ALVARADO & 3RD 1,084 N -118.272664 34.062728 1 Bus SANTA MONICA & NORMANDIE 1,083 W -118.301091 34.090955 1 Bus ALVARADO & SUNSET 1,080 S -118.263496 34.077859 1 Bus WESTERN & SANTA MONICA 1,080 N -118.309005 34.091075 1 Bus WILSHIRE & BARRINGTON 1,078 E -118.460943 34.049274 1 Bus 6TH & RAMPART 1,076 W -118.281059 34.062425 1 Bus 3RD & LA CIENEGA 1,072 E -118.376702 34.073299 1 Bus 3RD & FAIRFAX 1,071 E -118.361108 34.07138 Rail Station Under 1 Bus VERNON & CRENSHAW 1,064 N -118.331376 34.003796 Construction 1 Bus AVENUE 26 & FIGUEROA 1,059 W -118.222749 34.084024 1 Bus SLAUSON & CRENSHAW 1,055 E -118.330482 33.988905 1 Bus OLYMPIC & SOTO 1,055 W -118.220456 34.024699 1 Bus ATLANTIC & WHITTIER 1,053 S -118.157502 34.020184 1 Bus BROADWAY & BRAND 1,053 E -118.254729 34.146165 1 Bus MARTIN LUTHER KING JR & WESTERN 1,051 S -118.309415 34.011004 1 Bus WESTERN & SUNSET 1,041 W -118.309383 34.097697 1 Bus ATLANTIC & GARVEY 1,041 S -118.134364 34.062186 1 Bus VERMONT & MANCHESTER 1,041 S -118.291824 33.959814 1 Bus 7TH & OLIVE 1,040 E -118.255819 34.046635 1 Bus ATLANTIC & AVENIDA CESAR CHAVEZ 1,039 E -118.146824 34.03743 1 Bus WESTERN & SANTA MONICA 1,039 S -118.30932 34.090558 1 Bus FAIRFAX & SANTA MONICA 1,037 S -118.36162 34.090558 1 Bus WESTWOOD & LINDBROOK 1,036 N -118.444369 34.059542 1 Bus OLYMPIC & WESTERN 1,035 W -118.309299 34.052775 1 Bus BROADWAY & FLORENCE 1,032 S -118.278448 33.974412 1 Bus WHITTIER & SOTO 1,030 E -118.215943 34.03435 1 Bus SLAUSON & CRENSHAW 1,026 W -118.331143 33.989153 1 Bus PACIFIC & SLAUSON 1,026 S -118.225356 33.988891 2 Rail MARAVILLA 1,023 1 Bus VERMONT & OLYMPIC 1,020 S -118.291757 34.052269 1 Bus VAN NUYS & GLENOAKS 1,016 S -118.412024 34.273607 1 Bus ATLANTIC & WHITTIER 1,014 N -118.157081 34.020523 Rail Station Under 1 Bus FAIRFAX & WILSHIRE 1,013 S -118.361803 34.062579 Construction 1 Bus 6TH & SPRING 1,012 E -118.250749 34.045711 1 Bus VENICE & LA BREA 1,012 W -118.345626 34.046122 1 Bus WESTWOOD & WILSHIRE 1,012 S -118.444214 34.058932 1 Bus VERMONT & VERNON 1,010 S -118.291696 34.003431 1 Bus WILSHIRE & LINDEN 1,007 E -118.407632 34.066967

Page 6 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus SOTO & OLYMPIC 996 S -118.220018 34.02403 1 Bus HOOVER & VENICE 992 N -118.283956 34.043511 1 Bus 6TH & WITMER 991 E -118.265459 34.055319 1 Bus CRENSHAW & SLAUSON 991 N -118.33066 33.988756 1 Bus VENICE & FAIRFAX 988 W -118.370155 34.039875 1 Bus WHITTIER & SOTO 983 W -118.216033 34.034682 1 Bus VENICE & HOOVER 982 E -118.283877 34.043577 1 Bus SLAUSON & WESTERN 979 E -118.309159 33.989016 1 Bus TERMINAL 28 - WEST LOT 978 E -118.265139 34.033504 1 Bus 3RD & LA CIENEGA 974 W -118.376792 34.073566 1 Bus VERMONT & 120TH 971 N -118.291321 33.924002 1 Bus AVALON & VERNON 971 N -118.265071 34.003687 1 Bus SPRING & CESAR E CHAVEZ 968 E -118.240081 34.057507 1 Bus 5TH & FLOWER 967 W -118.255834 34.051564 1 Bus DALY & BROADWAY 965 E -118.21547 34.073887 1 Bus SANTA MONICA & 3RD ST PROMENADE 962 E -118.495606 34.015901 1 Bus VENICE & HOOVER 959 W -118.28363 34.043701 1 Bus WESTERN & FLORENCE 958 S -118.309117 33.974159 1 Bus CANADA & TOWNE 955 N -118.229104 34.168642 1 Bus SUNSET & WESTERN 955 W -118.309566 34.098235 1 Bus VERNON & CENTRAL 952 N -118.256813 34.004043 1 Bus TRUMAN & MACLAY 952 S -118.440916 34.283222 1 Bus AVENUE 26 & FIGUEROA 950 N -118.222707 34.084362 1 Bus WESTERN & FLORENCE 948 N -118.30881 33.97494 1 Bus CRENSHAW & FLORENCE 947 S -118.331007 33.974809 1 Bus CESAR E CHAVEZ & SPRING 946 E -118.238811 34.058101 1 Bus 3RD & RAMPART 946 E -118.279097 34.066271 1 Bus ALVARADO & 3RD 945 S -118.272718 34.063189 1 Bus GARVEY & ATLANTIC 944 E -118.133922 34.062368 2 BRT ROSCOE STATION 944 1 Bus 3RD & RAMPART 943 W -118.278648 34.06627 1 Bus WESTERN & MANCHESTER 942 S -118.309114 33.959746 1 Bus WESTERN & VERNON 941 S -118.309057 34.003363 1 Bus WESTERN & VERNON 941 N -118.308756 34.004133 1 Bus SLAUSON & HOLMES 940 W -118.24098 33.989358 1 Bus OLIVE & 7TH 931 N -118.254754 34.04728 1 Bus WILSHIRE & 4TH 930 W -118.498293 34.01933 1 Bus VERMONT & PICO 928 S -118.291746 34.047017 1 Bus TERMINAL 28 - EAST LOT 927 E -118.264573 34.033195 1 Bus HUBBARD & ELDRIDGE 926 N -118.420757 34.315774 1 Bus CRENSHAW & CENTURY 926 N -118.32631 33.945893 1 Bus BROADWAY & BRAND 925 W -118.255327 34.146408 1 Bus WESTERN & JEFFERSON 925 S -118.309054 34.025755 1 Bus SLAUSON & WESTERN 922 W -118.308698 33.989276 1 Bus MARTIN LUTHER KING JR & CRENSHAW 922 S -118.335512 34.010876 1 Bus MARTIN LUTHER KING JR & VERMONT 921 N -118.291118 34.010753 2 BRT ROSCOE STATION 921 1 Bus LOS FELIZ & SAN FERNANDO 920 W -118.258604 34.128782 1 Bus MARTIN LUTHER KING JR & CRENSHAW 920 N -118.334654 34.010821 1 Bus ATLANTIC & SLAUSON 918 S -118.185759 33.986898 1 Bus PICO & WESTERN 918 W -118.308695 34.047338 1 Bus VERMONT & CENTURY 918 N -118.291413 33.945784 1 Bus MARTIN LUTHER KING JR & WESTERN 913 N -118.308533 34.010734 1 Bus CRENSHAW & MANCHESTER 912 N -118.326344 33.960684 1 Bus 8TH & ALVARADO 910 W -118.278056 34.055101

Page 7 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus FLORENCE & ATLANTIC 909 E -118.187592 33.97013 1 Bus 8TH & ALVARADO 907 E -118.278095 34.054892 1 Bus CRENSHAW & CENTURY 907 S -118.326618 33.944683 1 Bus CRENSHAW & MANCHESTER 907 S -118.326642 33.960167 1 Bus CRENSHAW & MARTIN LUTHER KING JR 905 S -118.335256 34.011152 1 Bus FLORENCE & ATLANTIC 903 W -118.189024 33.97054 1 Bus AVALON & VERNON 900 S -118.265376 34.004085 1 Bus GRAND & 3RD 900 S -118.251572 34.052881 1 Bus 3RD & WITMER 899 E -118.263665 34.059013 1 Bus CENTER & JACKSON TERMINAL 897 E -118.230928 34.051243 1 Bus 3RD & WITMER 896 W -118.263232 34.059119 1 Bus PICO & UNION 893 E -118.276608 34.044333 1 Bus VENICE & SEPULVEDA 892 E -118.416793 34.012901 1 Bus VERMONT & MANCHESTER 887 N -118.291513 33.960306 1 Bus SUNSET & WESTERN 885 E -118.308905 34.097984 1 Bus 7TH & ALAMEDA 885 S -118.238801 34.034977 1 Bus NORDHOFF & VAN NUYS 885 W -118.450573 34.235549 1 Bus BROADWAY & VENICE 884 N -118.263587 34.034365 1 Bus PICO & NORMANDIE 884 W -118.299749 34.047369 1 Bus WILSHIRE & CRENSHAW 881 W -118.319614 34.061879 1 Bus BROADWAY & ADAMS 880 S -118.269757 34.025575 1 Bus WHITTIER & SOTO 879 W -118.215365 34.034378 1 Bus VERMONT & PICO 879 N -118.291441 34.047678 1 Bus SPRING & TEMPLE 877 W -118.243359 34.054253 1 Bus CRENSHAW & FLORENCE 876 N -118.330704 33.97481 1 Bus HOOVER & VENICE 875 S -118.284268 34.043977 1 Bus CRENSHAW & STOCKER 871 N -118.33494 34.008237 1 Bus VENICE & LINCOLN 870 E -118.452263 33.994038 1 Bus SAN FERNANDO & LOS FELIZ 870 N -118.259255 34.128613 1 Bus BROADWAY & 3RD ST PROMENADE 869 W -118.494847 34.014164 1 Bus SAN FERNANDO & LOS FELIZ 867 S -118.25921 34.128129 1 Bus WILSHIRE & 4TH 866 E -118.498376 34.018909 1 Bus WESTERN & SANTA MONICA 865 W -118.309318 34.090206 1 Bus SHERMAN WAY & VAN NUYS 863 W -118.449066 34.201346 1 Bus WESTERN & SLAUSON 861 S -118.309083 33.988871 1 Bus CONSTELLATION & CENT PK WS 860 E -118.417592 34.057381 1 Bus VERMONT & VERNON 859 S -118.291697 34.003871 1 Bus 7TH & ALAMEDA 858 N -118.238333 34.035096 1 Bus MANCHESTER & MARKET 858 E -118.351615 33.961669 1 Bus 3RD & FAIRFAX 858 W -118.361152 34.07164 2 BRT WOODMAN STATION 857 1 Bus FAIRFAX & MELROSE 856 S -118.361593 34.083557 1 Bus TRUMAN & MACLAY 854 N -118.440795 34.283489 1 Bus ADAMS & VERMONT 853 S -118.291865 34.032868 3 BRT CHATSWORTH STATION 852 1 Bus ADAMS & VERMONT 851 N -118.291204 34.032672 1 Bus FIGUEROA & SUNSET 850 N -118.246436 34.062108 1 Bus 5TH & SPRING 849 N -118.24942 34.047395 1 Bus SHERMAN WAY & VAN NUYS 849 E -118.448403 34.201093 1 Bus 3RD & OGDEN 848 W -118.358842 34.071304 1 Bus WESTERN & IMPERIAL 847 N -118.30886 33.932186 1 Bus PICO & UNION 847 W -118.276662 34.044682 1 Bus LOS FELIZ & SAN FERNANDO 846 E -118.259352 34.128137 1 Bus VAN NUYS & SAN FERNANDO 844 S -118.422641 34.26589 1 Bus PICO & WESTERN 844 E -118.309189 34.047078

Page 8 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus PACIFIC & RR XING 843 N -118.227782 34.004063 1 Bus VAN NUYS & SAN FERNANDO 843 N -118.422438 34.265671 1 Bus VERNON & AVALON 843 N -118.265718 34.004016 2 BRT WARNER CENTER TRANSIT HUB 842 1 Bus FAIRFAX & MELROSE 841 N -118.361289 34.08364 1 Bus GARVEY & GARFIELD 839 E -118.122495 34.062388 1 Bus MANCHESTER & VERMONT 838 W -118.291311 33.960164 1 Bus WASHINGTON & FAIRFAX 838 N -118.369291 34.034824 1 Bus BROADWAY & ADAMS 835 N -118.269696 34.025163 1 Bus COLORADO & EAGLE ROCK 834 E -118.214482 34.139316 1 Bus COLORADO & HILL 832 W -118.121557 34.146095 1 Bus VENICE & DUFRESNE 832 W -118.4167 34.013448 1 Bus LONG BEACH & TWEEDY 831 N -118.215921 33.945141 1 Bus HILL & 6TH 828 E -118.253407 34.047228 1 Bus NORDHOFF & VAN NUYS 825 E -118.450496 34.235296 1 Bus VENICE & LINCOLN 825 W -118.45322 33.994093 1 Bus LA BREA & WILSHIRE 824 N -118.343925 34.062073 1 Bus SAN FERNANDO & VAN NUYS 824 S -118.422454 34.26624 1 Bus MANCHESTER & VERMONT 823 E -118.291139 33.959909 1 Bus SAN PEDRO & 9TH 818 N -118.250017 34.037378 1 Bus 7TH & MAPLE 816 S -118.249104 34.042167 2 BRT WOODMAN STATION 816 1 Bus DISNEYLAND 815 E -117.915457 33.809993 1 Bus WILSHIRE & ROBERTSON 809 E -118.382999 34.066762 1 Bus SANTA MONICA & HIGHLAND 805 E -118.33819 34.090574 1 Bus SOTO & WHITTIER 805 S -118.215696 34.0346 1 Bus VERMONT & 8TH 805 S -118.291783 34.057899 1 Bus 6TH & CENTRAL 803 E -118.240745 34.039356 1 Bus GARVEY & SAN GABRIEL 802 E -118.090162 34.062515 1 Bus BROADWAY & CESAR E CHAVEZ 801 E -118.240235 34.058276 1 Bus OLYMPIC & ALVARADO 801 W -118.27962 34.051778 1 Bus RESEDA & DEVONSHIRE 799 E -118.536225 34.256578 1 Bus WILSHIRE & ROBERTSON 799 W -118.384269 34.067186 1 Bus VERNON & WESTERN 798 N -118.308679 34.003848 1 Bus VERMONT & 8TH 794 N -118.291472 34.057625 1 Bus BROADWAY & 6TH 794 E -118.251581 34.046959 1 Bus OLYMPIC & ALVARADO 793 E -118.279685 34.05152 1 Bus LA BREA & SANTA MONICA 793 S -118.344189 34.090944 1 Bus MARENGO & STATE 792 W -118.209939 34.057871 1 Bus VENICE & OVERLAND 792 E -118.406664 34.018632 1 Bus SUNSET & FIGUEROA 792 W -118.246409 34.062943 1 Bus VERMONT & PICO 786 S -118.291745 34.04688 1 Bus PICO & ALVARADO 786 W -118.282398 34.047271 1 Bus FAIR OAKS & COLORADO 785 N -118.150303 34.146054 1 Bus GARVEY & GARFIELD 783 W -118.123156 34.062637 1 Bus WESTERN & SLAUSON 783 S -118.309079 33.988733 1 Bus SAN FERNANDO & VAN NUYS 782 N -118.42219 34.266378 1 Bus LA BREA & FLORENCE 778 N -118.353227 33.965264 1 Bus WHITTIER & SOTO 778 E -118.215305 34.034062 1 Bus GAGE & PACIFIC 776 E -118.224838 33.981517 1 Bus MARTIN LUTHER KING JR & FIGUEROA 772 S -118.282458 34.011273 1 Bus WESTERN & SANTA MONICA 771 E -118.309012 34.091388 1 Bus VANOWEN & VAN NUYS 770 E -118.448837 34.193806 1 Bus GAGE & PACIFIC 770 W -118.224971 33.981772 1 Bus PICO & NORMANDIE 769 E -118.299662 34.047105

Page 9 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus RESEDA & NORDHOFF 769 W -118.535936 34.235772 1 Bus BROADWAY & VERNON 769 S -118.278494 34.003973 1 Bus WESTERN & MARTIN LUTHER KING JR 768 S -118.309056 34.011024 1 Bus DALY & BROADWAY 766 W -118.215774 34.073908 1 Bus 8TH & BROADWAY 766 W -118.254466 34.043736 1 Bus LONG BEACH & FIRESTONE 765 N -118.220265 33.955926 1 Bus SEPULVEDA & ROSCOE 765 N -118.467558 34.221693 1 Bus WHITTIER & ARIZONA 764 W -118.167213 34.022642 1 Bus WESTERN & 3RD 763 N -118.308949 34.068776 1 Bus BROADWAY & GLENDALE 762 E -118.246949 34.146219 1 Bus WHITTIER & ATLANTIC 762 W -118.156995 34.020495 1 Bus 5TH & MAIN 762 W -118.248203 34.046606 1 Bus CRENSHAW & ADAMS 761 S -118.335218 34.032283 1 Bus GLENOAKS & VAN NUYS 759 N -118.411781 34.273982 1 Bus 6TH & VERMONT 759 E -118.291305 34.063588 1 Bus MARENGO & CUMMINGS 759 W -118.207308 34.056735 1 Bus SLAUSON & BROADWAY 757 W -118.278052 33.989325 1 Bus ATLANTIC & FLORENCE 756 N -118.187849 33.970064 Bus (Metrolink 2 Station) MONTEBELLO METROLINK STATION 756 -118.124931 34.00656 1 Bus PICO & ALVARADO 751 E -118.282503 34.047042 1 Bus LA CIENEGA & WILSHIRE 750 N -118.376056 34.065484 1 Bus VANOWEN & VAN NUYS 749 W -118.448425 34.194061 1 Bus OLIVE & SAN FERNANDO 748 N -118.309029 34.180725 1 Bus LONG BEACH & TWEEDY 746 S -118.21636 33.945544 2 BRT WOODLEY STATION 745 1 Bus HILL & 3RD 744 E -118.249416 34.051495 1 BRT WOODLEY STATION 744 E -118.482854 34.186193 2 BRT WOODLEY STATION 744 1 Bus SEPULVEDA & SHERMAN WAY 743 N -118.466033 34.201468 1 Bus CESAR E CHAVEZ & BROADWAY 743 W -118.240401 34.058812 1 Bus CRENSHAW & MANHATTAN BEACH 743 S -118.326677 33.886992 1 Bus ALVARADO & BEVERLY 739 N -118.270275 34.066451 1 Bus BROADWAY & VERNON 737 N -118.278189 34.003617 1 Bus FLORENCE & VERMONT 737 E -118.2921 33.974503 1 Bus CRENSHAW & ADAMS 737 N -118.334742 34.0329 1 Bus OLIVE & VENICE 736 N -118.265404 34.035059 1 Bus CESAR E CHAVEZ & BOYLE 735 E -118.217385 34.05095 1 Bus BROADWAY & GLENDALE 735 W -118.246916 34.146472 1 Bus VERMONT & FLORENCE 735 N -118.291445 33.975043 1 Bus HILL & 3RD 732 W -118.248822 34.051807 1 Bus VERMONT & SLAUSON 732 N -118.291302 33.988931 1 Bus FLORENCE & VERMONT 732 W -118.292167 33.974759 1 Bus CESAR E CHAVEZ & ROWAN 731 W -118.187684 34.040637 2 BRT CANOGA STATION 731 1 Bus LA BREA & CENTURY 730 N -118.352491 33.945734 1 Bus SUNSET & FIGUEROA 730 E -118.246511 34.062668 1 Bus HAWTHORNE & EL SEGUNDO 729 N -118.35242 33.916909 1 Bus HILL & COLLEGE 729 N -118.238644 34.064267 1 Bus LA BREA & SANTA MONICA 729 N -118.343927 34.090527 1 Bus OLYMPIC & NORMANDIE 729 W -118.300237 34.052762 1 Bus FLORENCE & BROADWAY 728 E -118.277967 33.974561 1 Bus WHITTIER & ATLANTIC 727 E -118.157549 34.020346 1 Bus RESEDA & SHERMAN WAY 726 W -118.535878 34.201413

Page 10 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus VENICE & CRENSHAW 726 W -118.328879 34.045081 1 Bus CESAR E CHAVEZ & BOYLE 725 W -118.217386 34.051236 1 Bus GRAND & ADAMS 725 S -118.272328 34.02666 1 Bus ATLANTIC & FLORENCE 724 S -118.187989 33.969217 1 Bus FLORENCE & COMPTON 724 W -118.247426 33.974878 1 Bus BROADWAY & 3RD 724 W -118.247714 34.0511 1 Bus VENICE & NATIONAL 724 W -118.38861 34.029408 1 Bus WILSHIRE & CORONADO 724 W -118.281492 34.060696 1 Bus WHITTIER & ARIZONA 723 E -118.166839 34.022301 1 Bus MELROSE & VERMONT 722 W -118.292234 34.083728 1 Bus VERMONT & PICO 720 N -118.291438 34.046991 1 Bus VENICE & CRENSHAW 720 E -118.328725 34.044642 1 Bus RAMONA & TYLER 718 E -118.036305 34.072164 1 Bus VERNON & VERMONT 716 S -118.291215 34.003578 1 Bus WASHINGTON & WESTERN 716 N -118.308744 34.040075 1 Bus ATLANTIC & VALLEY 716 S -118.13465 34.077631 1 Bus CRENSHAW & IMPERIAL 715 N -118.326335 33.931181 1 Bus VAN NUYS & SHERMAN WAY 714 N -118.448585 34.201633 1 Bus FLORENCE & BROADWAY 714 W -118.278067 33.974814 1 Bus WESTERN & MARTIN LUTHER KING JR 714 N -118.308751 34.010668 1 Bus ATLANTIC & GARVEY 713 N -118.134061 34.062736 1 Bus VAN NUYS & VANOWEN 711 W -118.448823 34.193658 1 Bus FLORENCE & CENTRAL 711 E -118.255839 33.974646 1 Bus OLYMPIC & UNION 711 E -118.274045 34.048996 1 Bus PAUL REVERE JUNIOR HIGH 710 E -118.495549 34.054814 1 Bus OLYMPIC & NORMANDIE 708 E -118.299741 34.052505 1 Bus WESTERN & VENICE 708 N -118.308861 34.04409 1 Bus COLUMBUS & HAWTHORNE 708 N -118.260797 34.145273 2 BRT CANOGA STATION 708 1 Bus SLAUSON & OVERHILL 707 W -118.354412 33.989032 1 Bus ATLANTIC & VALLEY 705 N -118.134349 34.077714 1 Bus VENICE & OVERLAND 705 W -118.407206 34.018814 1 Bus VERMONT & FLORENCE 704 S -118.291753 33.974411 1 Bus MELROSE & VERMONT 703 E -118.291873 34.083476 1 Bus LONG BEACH & IMPERIAL 702 S -118.211643 33.930189 1 Bus SLAUSON & CENTRAL 701 E -118.256669 33.989194 1 Bus HILL & COLLEGE 700 S -118.238737 34.064597 1 Bus CRENSHAW & MANHATTAN BEACH 700 N -118.326377 33.887748 1 Bus SLAUSON & ATLANTIC 697 E -118.185255 33.987003 1 Bus SLAUSON & BROADWAY 697 E -118.278513 33.989066 1 Bus SEPULVEDA & VENTURA 697 N -118.466009 34.154562 1 Bus MANCHESTER & CRENSHAW 696 W -118.326266 33.960121 1 Bus ALVARADO & PICO 695 N -118.282658 34.047031 1 Bus BROADWAY & ORD 694 E -118.23923 34.060169 1 Bus GARVEY & SAN GABRIEL 693 W -118.090825 34.06277 1 Bus ALVARADO & BEVERLY 693 S -118.27033 34.066912 1 Bus SANTA MONICA & SAN VICENTE 692 W -118.384397 34.084954 1 Bus SEPULVEDA & VENTURA 691 E -118.466007 34.15429 1 Bus 3RD & CATALINA 691 E -118.29558 34.068922 1 Bus ROSCOE & SEPULVEDA 689 W -118.468043 34.221542 1 Bus SOTO & 8TH 687 E -118.219312 34.027782 1 Bus 8TH & VERMONT 687 E -118.291875 34.057662 1 Bus HAWTHORNE & EL SEGUNDO 687 S -118.352722 33.916688 1 Bus WESTERN & MELROSE 687 N -118.308974 34.08381 1 Bus WILSHIRE & CORONADO 685 E -118.281637 34.06047

Page 11 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus FLORENCE & EASTERN 685 W -118.164373 33.967927 1 Bus WESTERN & MARTIN LUTHER KING JR 685 E -118.308753 34.011272 1 Bus MANCHESTER & CRENSHAW 683 E -118.326727 33.959867 1 Bus SLAUSON & ATLANTIC 683 W -118.185876 33.98731 1 Bus COLORADO & SIERRA VILLA 682 W -118.223228 34.142103 1 Bus LONG BEACH & FIRESTONE 681 S -118.220614 33.955934 1 Bus NORDHOFF & SEPULVEDA 681 W -118.467901 34.235662 1 Bus BROADWAY & ORD 680 W -118.239379 34.06052 1 Bus WASHINGTON & WESTERN 680 S -118.30866 34.039823 1 Bus WHITTIER & GOODRICH 680 W -118.154063 34.019878 1 Bus NORDHOFF & SEPULVEDA 678 E -118.467205 34.235442 1 Bus ALVARADO & TEMPLE 678 S -118.268069 34.070479 1 Bus SUNSET & VINE 678 W -118.326983 34.098142 1 Bus WESTERN & 3RD 678 S -118.309258 34.068569 1 Bus VAN NUYS & SHERMAN WAY 677 S -118.448874 34.200805 1 Bus ALVARADO & OLYMPIC 677 N -118.279807 34.051497 1 Bus VAN NUYS & BLYTHE 677 N -118.448613 34.215505 1 Bus CRENSHAW & HYDE PARK 677 N -118.330704 33.980831 1 Bus MAIN & VENICE 676 E -118.470849 33.987463 1 Bus VAN NUYS & VANOWEN 676 S -118.448825 34.19407 1 Bus LA CIENEGA & WILSHIRE 676 S -118.376344 34.064928 1 Bus SEPULVEDA & VANOWEN 676 N -118.466025 34.193662 1 Bus SAN FERNANDO & BURBANK 675 S -118.315867 34.186024 1 Bus WHITTIER & HOEFNER 674 E -118.150154 34.018792 1 Bus VENICE & CENTINELA 672 E -118.433579 34.003466 1 Bus IMPERIAL & WESTERN 672 W -118.309374 33.931104 1 Bus 8TH & SPRING 672 W -118.253431 34.043056 1 Bus 6TH & MAIN 671 W -118.249763 34.045051 1 Bus VAN NUYS & SHERMAN WAY 671 W -118.448879 34.200943 1 Bus BEVERLY & NORMANDIE 670 S -118.300559 34.076167 1 Bus 8TH & VERMONT 670 W -118.291958 34.057863 1 Bus VENTURA & VAN NUYS 669 E -118.447977 34.150646 1 Bus VENTURA & SEPULVEDA 668 E -118.465915 34.153658 1 Bus SPRING & 6TH 668 W -118.250908 34.046112 1 Bus SEPULVEDA & VANOWEN 668 S -118.466326 34.193661 1 Bus NORMANDIE & 3RD 667 N -118.30024 34.069304 1 Bus 6TH & BURLINGTON 666 W -118.270776 34.057874 1 Bus BROADWAY & CENTURY 666 N -118.277971 33.945835 1 Bus FLORENCE & CENTRAL 665 W -118.256975 33.974935 1 Bus NORMANDIE & 3RD 663 S -118.300477 34.069193 1 Bus FAIRFAX & PICO 662 N -118.366499 34.051664 1 Bus VERMONT & OLYMPIC 662 S -118.291762 34.052763 1 Bus FAIRFAX & PICO 661 S -118.366799 34.051385 1 Bus AVALON & FLORENCE 660 N -118.26501 33.975019 1 Bus MAIN & GRAND 660 W -118.470752 33.98795 1 Bus ALVARADO & PICO 660 S -118.282728 34.047468 1 Bus VENTURA & SEPULVEDA 658 S -118.465857 34.153906 1 Bus VERMONT & VERNON 657 N -118.291389 34.003487 1 Bus CRENSHAW & HYDE PARK 657 S -118.331012 33.980352 1 Bus ROSCOE & SEPULVEDA 656 E -118.467877 34.22129 1 Bus WESTERN & CENTURY 656 S -118.309141 33.945611 1 Bus 7TH & BURLINGTON 655 S -118.273645 34.054949 1 Bus WESTERN & VENICE 654 N -118.30886 34.043837 1 Bus ALVARADO & OLYMPIC 654 S -118.279862 34.051959 1 Bus FIGUEROA & OLYMPIC 653 N -118.263651 34.045131

Page 12 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus SAN PEDRO & ADAMS 653 S -118.261363 34.021768 1 Bus CRENSHAW & JEFFERSON 653 N -118.334945 34.026013 1 Bus FLORENCE & EASTERN 652 E -118.164405 33.967691 1 Bus MARTIN LUTHER KING JR & FIGUEROA 652 S -118.281992 34.010997 1 Bus ALVARADO & TEMPLE 652 N -118.267999 34.070045 1 Bus WESTERN & 3RD 652 N -118.308951 34.068631 1 Bus VENICE & MOTOR 652 E -118.403643 34.020349 1 Bus SLAUSON & CENTRAL 652 W -118.256208 33.989453 1 Bus WESTERN & 3RD 652 S -118.30926 34.069119 1 Bus WILSHIRE & CRENSHAW 650 E -118.31957 34.061618 1 Bus WILSHIRE & LORRAINE 649 W -118.320317 34.061894 1 Bus FAIRFAX & SUNSET 649 W -118.361687 34.097779 1 Bus SANTA MONICA & CRESCENT 648 E -118.401266 34.07316 1 Bus VAN NUYS & BLYTHE 648 S -118.448916 34.215366 1 Bus CRENSHAW & ROSECRANS 648 N -118.326374 33.902273 1 Bus SANTA MONICA & WILSHIRE 646 E -118.410488 34.066822 1 Bus 3RD & OGDEN 646 E -118.358729 34.071032 1 Bus AVALON & FLORENCE 645 S -118.265319 33.974911 1 Bus LA BREA & PICO 643 N -118.344582 34.047645 1 Bus 3RD & LA BREA 642 W -118.343782 34.069037 1 Bus FLORENCE & CRENSHAW 641 E -118.3303 33.974405 1 Bus LA BREA & RODEO 641 S -118.355775 34.021736 1 Bus RESEDA & SHERMAN WAY 640 E -118.536185 34.201343 1 Bus WILSHIRE & 14TH 640 W -118.488866 34.026977 1 Bus LA BREA & COLISEUM 639 N -118.355472 34.018678 1 Bus SUNSET & ALVARADO 639 E -118.263769 34.077443 1 Bus MANCHESTER & MARKET 638 W -118.351755 33.961924 1 Bus CAL STATE DOMINGUEZ HILLS 637 N -118.25499 33.866935 1 Bus 3RD & LA BREA 637 E -118.343682 34.068784 1 Bus HILL & ORD 637 S -118.240523 34.0609 1 Bus OCEAN & COLORADO 637 W -118.495449 34.011711 1 Bus BEVERLY & NORMANDIE 636 N -118.300229 34.076421 1 Bus FAIRFAX & SUNSET 636 N -118.361384 34.097918 1 Bus CENTRAL & FLORENCE 636 N -118.256253 33.975049 1 Bus MISSION & BROADWAY 636 N -118.19676 34.073729 1 Bus SEPULVEDA & PARTHENIA 635 N -118.467468 34.227986 1 Bus 6TH & PARK VIEW 635 W -118.278281 34.061184 1 Bus VENICE & MOTOR 634 W -118.404175 34.020523 1 Bus CENTRAL & VERNON 633 S -118.256633 34.003439 1 Bus SANTA MONICA & WESTWOOD 633 W -118.437834 34.049871 1 Bus SEPULVEDA & VENTURA 631 S -118.466367 34.153005 1 Bus VERMONT & MANCHESTER 631 S -118.291824 33.959704 1 Bus SPRING & 5TH 630 W -118.25029 34.046792 1 Bus FAIR OAKS & COLORADO 630 S -118.150603 34.145504 1 Bus SPRING & 1ST - CITY HALL 630 N -118.243464 34.053887 1 Bus WESTWOOD & WEYBURN 630 E -118.445519 34.062714 1 Bus CRENSHAW & PICO 630 S -118.327023 34.047567 1 Bus WESTERN & OLYMPIC 629 S -118.309202 34.05242 1 Bus WILSHIRE & BEVERLY GLEN 628 W -118.428689 34.067136 1 Bus LA CIENEGA & PICO 627 S -118.376307 34.053098 1 Bus LA BREA & VENICE 626 N -118.34533 34.045648 1 Bus 6TH & RAMPART 626 E -118.281534 34.062411 1 Bus SANTA MONICA & LA CIENEGA 626 E -118.376081 34.08933 1 Bus WASHINGTON & VERMONT 626 N -118.291887 34.040139 1 Bus SUNSET & VINE 625 E -118.326322 34.097891

Page 13 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus PACIFIC & SLAUSON 625 S -118.225354 33.989427 1 Bus LA BREA & VENICE 625 S -118.345438 34.046208 1 Bus VENICE & NORMANDIE 624 W -118.300086 34.043936 1 Bus FAIRFAX & 6TH 623 N -118.361214 34.06476 1 Bus CRENSHAW & WASHINGTON 623 S -118.331405 34.039556 1 Bus GARVEY & ROSEMEAD 622 W -118.065884 34.062831 1 Bus AVALON & MANCHESTER 621 S -118.265263 33.960307 1 Bus LE CONTE & WESTWOOD 621 E -118.445005 34.063623 1 Bus CENTRAL & VERNON 620 N -118.256273 34.004278 1 Bus LA BREA & QUEEN 619 N -118.353196 33.962763 1 Bus SHERMAN WAY & SEPULVEDA 619 E -118.465845 34.201079 1 Bus FLORENCE & STATE 619 W -118.209775 33.972699 1 Bus WHITTIER & ATLANTIC 618 E -118.156988 34.020232 1 Bus CRENSHAW & SLAUSON 618 N -118.330659 33.989443 1 Bus WASHINGTON & VERMONT 617 S -118.291226 34.039888 1 Bus GARVEY & ROSEMEAD 616 E -118.065062 34.062578 1 Bus SUNSET & HYPERION 616 W -118.279844 34.092103 1 Bus CRENSHAW & WASHINGTON 616 N -118.330714 34.040201 1 Bus FIRESTONE & ATLANTIC 615 W -118.184396 33.952189 1 Bus ADAMS & WESTERN 614 S -118.30871 34.032807 1 Bus FLORENCE & WESTERN 614 W -118.308704 33.974701 1 Bus BROADWAY & DALY 613 N -118.21538 34.073513 1 Bus VAN NUYS & SHERMAN WAY 613 E -118.448584 34.201496 1 Bus LA BREA & SUNSET 613 S -118.344325 34.09816 1 Bus LA BREA & PICO 613 S -118.344749 34.048051 1 Bus MANCHESTER & SEPULVEDA 612 E -118.396472 33.959738 1 Bus SANTA MONICA & SEPULVEDA 612 E -118.443508 34.0478 1 Bus LA CIENEGA & 3RD 612 N -118.37634 34.073614 1 Bus ALVARADO & 8TH 611 S -118.277865 34.05509 1 Bus WESTERN & OLYMPIC 611 S -118.309205 34.052346 1 Bus SUNSET & HIGHLAND 611 W -118.338484 34.098116 1 Bus AVALON & MANCHESTER 610 N -118.264957 33.96039 1 Bus CRENSHAW & ROSECRANS 610 S -118.326677 33.902135 1 Bus RESEDA & NORDHOFF 609 E -118.536237 34.235222 1 Bus FLORENCE & WESTERN 608 E -118.309231 33.974447 1 Bus WILSHIRE & BUNDY 607 E -118.467203 34.044136 1 Bus RESEDA & ROSCOE 607 W -118.535931 34.221005 1 Bus SHERMAN WAY & SEPULVEDA 607 W -118.466511 34.201318 2 BRT DE SOTO STATION 607 1 Bus OCEAN & SANTA MONICA 606 W -118.497903 34.013825 1 Bus WESTERN & PICO 605 S -118.309177 34.047345 1 Bus BROADWAY & 12TH 604 N -118.260568 34.038032 1 Bus BROADWAY & 8TH 604 N -118.255445 34.043203 1 Bus SEPULVEDA & PARTHENIA 603 S -118.467804 34.228416 1 Bus MANCHESTER & BROADWAY 602 W -118.277972 33.96019 1 Bus MANCHESTER & WESTERN 600 E -118.308642 33.959846 1 Bus WESTERN & ADAMS 600 N -118.308803 34.032846 1 Bus HOOVER & WASHINGTON 599 N -118.283913 34.039545 1 Bus VENICE & FAIRFAX 599 E -118.36931 34.039878 1 Bus MANCHESTER & BROADWAY 599 E -118.277899 33.95997 1 Bus VENICE & CENTINELA 599 W -118.433908 34.003778 1 Bus WILSHIRE & BONSALL 599 E -118.455164 34.054401 2 BRT CANOGA STATION 599 1 Bus ATLANTIC & GAGE 598 S -118.187144 33.977762 1 Bus MARENGO & MISSION 597 E -118.214313 34.060326

Page 14 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus MONTANA & LOGAN 597 N -118.257467 34.07813 1 Bus TEMPLE & RAMPART 596 E -118.27467 34.072332 1 Bus WILSHIRE & BEVERLY GLEN 596 E -118.428968 34.066722 1 Bus ATLANTIC & GAGE 595 N -118.186756 33.978273 1 Bus LONG BEACH & IMPERIAL 595 N -118.211503 33.930783 1 Bus MANCHESTER & WESTERN 595 W -118.3093 33.960103 1 Bus SANTA MONICA & AVENUE OF THE STARS 594 W -118.4192 34.061214 1 Bus SANTA MONICA & LA CIENEGA 593 W -118.376044 34.089882 1 Bus OLIVE & SAN FERNANDO 592 S -118.308731 34.180621 1 Bus BEVERLY & ALVARADO 592 S -118.270593 34.066665 1 Bus SAN PEDRO & 9TH 591 S -118.250242 34.037556 1 Bus BRAND & BROADWAY 590 S -118.255148 34.146013 1 Bus FLORENCE & CRENSHAW 589 W -118.331274 33.974658 1 Bus VENICE & NORMANDIE 589 E -118.29998 34.043675 1 Bus LA BREA & MANCHESTER 589 N -118.353185 33.962323 1 Bus HOLLYWOOD & NORMANDIE 588 E -118.3007 34.101637 1 Bus CENTRAL & COLORADO 587 E -118.257735 34.142759 1 Bus ADAMS & WESTERN 587 N -118.309205 34.032608 1 Bus WILSHIRE & BUNDY 587 W -118.467711 34.044076 1 Bus VERMONT & WASHINGTON 586 S -118.291707 34.039738 2 BRT DE SOTO STATION 586 1 Bus COLORADO & SIERRA VILLA 585 E -118.222725 34.142178 1 Bus 6TH & BONNIE BRAE 585 E -118.272759 34.058466 1 Bus VERMONT & MANCHESTER 585 N -118.29151 33.960444 1 Bus SANTA MONICA & WILSHIRE 584 W -118.410177 34.06737 1 Bus ATLANTIC & FIRESTONE 583 N -118.182806 33.951502 1 Bus OLYMPIC & CENTRAL 583 E -118.244017 34.031755 1 Bus WILSHIRE & 14TH 583 E -118.488897 34.026604 1 Bus VERNON & LONG BEACH 583 N -118.242837 34.00405 1 Bus GARVEY & SANTA ANITA 583 W -118.042796 34.062907 1 Bus WESTERN & MELROSE 582 S -118.30929 34.083287 1 Bus HILL & ORD 581 N -118.240249 34.060969 1 Bus CRENSHAW & IMPERIAL 578 S -118.326643 33.930636 1 Bus NORMANDIE & PICO 575 S -118.300246 34.046961 1 Bus SANTA MONICA & HIGHLAND 574 W -118.338921 34.090855 1 Bus HOOVER & WASHINGTON 574 S -118.284224 34.039671 1 Bus CRENSHAW & FLORENCE 573 N -118.330704 33.97492 1 Bus 7TH & CORONADO 572 S -118.282285 34.058875 1 Bus HAWTHORNE & ROSECRANS 572 S -118.352892 33.901495 1 Bus WESTERN & ADAMS 572 S -118.30911 34.032872 1 Bus COLORADO & EAGLE ROCK 571 W -118.214482 34.13903 1 Bus WESTERN & IMPERIAL 571 N -118.308846 33.931886 1 Bus AVALON & 51ST 570 S -118.265349 33.996724 1 Bus LA BREA & RODEO 570 N -118.355472 34.021819 1 Bus COLORADO & FAIR OAKS 569 E -118.150207 34.145656 1 Bus CENTRAL & SLAUSON 569 N -118.256258 33.989646 1 Bus VALLEY & ATLANTIC 568 E -118.134161 34.077799 1 Bus BROADWAY & MANCHESTER 568 S -118.278385 33.960288 2 BRT TAMPA STATION 568 1 Bus SLAUSON & AVALON 567 E -118.265407 33.989126 1 Bus LONG BEACH & SANTA ANA 567 N -118.225027 33.964859 1 Bus LE CONTE & WESTWOOD 567 W -118.445105 34.063765 1 Bus ATLANTIC & FIRESTONE 565 S -118.183594 33.953254 1 Bus SAN PEDRO & ADAMS 564 N -118.261249 34.021406 2 Bus Plaza WASHINGTON FAIRFAX HUB 564 -118.368743 34.035653

Page 15 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus FIGUEROA & WASHINGTON 563 N -118.27174 34.034572 1 Bus VENTURA & VAN NUYS 563 S -118.449451 34.151201 1 Bus VERNON & VERMONT 563 S -118.29105 34.003581 1 Bus FIRESTONE & ATLANTIC 562 E -118.183304 33.951798 1 Bus SOTO & WABASH 562 W -118.203588 34.053117 1 Bus AVALON & SLAUSON 559 S -118.265376 33.988683 1 Bus WHITTIER & ATLANTIC 559 W -118.157493 34.020599 1 Bus WESTFIELD MALL SANTA ANITA 558 E -118.050514 34.132873 1 Bus 6TH & PARK VIEW 558 E -118.27832 34.060975 1 Bus 3RD & BONNIE BRAE 557 W -118.269964 34.061945 1 Bus AVALON & JEFFERSON 557 S -118.265423 34.014805 2 BRT TAMPA STATION 557 1 Bus MANCHESTER & SAN PEDRO 556 E -118.269167 33.959996 1 Bus 3RD & CATALINA 556 W -118.29525 34.069176 1 Bus VERMONT & WASHINGTON 554 S -118.291712 34.040206 1 Bus 6TH & WALL 553 E -118.247325 34.043467 1 Bus BROADWAY & PICO 553 E -118.260807 34.037328 1 Bus WESTERN & WASHINGTON 552 S -118.309143 34.040085 1 Bus BROADWAY & VERNON 552 N -118.27819 34.004084 1 Bus VERMONT & FLORENCE 551 N -118.291446 33.975181 1 Bus SUNSET & HIGHLAND 551 E -118.338814 34.097862 1 Bus SUNLAND & SAN FERNANDO 551 E -118.369318 34.218935 1 Bus ARTESIA & KINGSDALE 550 N -118.356635 33.872747 1 Bus FLORENCE & AVALON 549 W -118.264815 33.974835 1 Bus FLOWER & OLYMPIC 549 S -118.262722 34.044685 1 Bus CENTRAL & SLAUSON 548 S -118.256629 33.989024 1 Bus SHERMAN WAY & RESEDA 548 E -118.535696 34.201012 1 Bus OLYMPIC & FIGUEROA 547 W -118.264159 34.045185 1 Bus WILSHIRE & WESTWOOD 546 E -118.443378 34.058801 1 Bus VICTORY & VAN NUYS 546 E -118.448325 34.186548 1 Bus WESTERN & MARTIN LUTHER KING JR 546 S -118.309057 34.010447 1 Bus LA BREA & SUNSET 545 N -118.343963 34.097784 1 Bus LA BREA & COLISEUM 545 S -118.355712 34.018568 1 Bus SUNSET & PARKMAN 545 E -118.273535 34.082956 1 Bus FIRESTONE & LONG BEACH 544 W -118.220001 33.955729 1 Bus WESTERN & PICO 544 N -118.308872 34.047002 1 Bus 7TH & CORONADO 543 N -118.282223 34.059013 1 Bus ROSCOE & RESEDA 542 W -118.536413 34.220852 1 Bus FAIRFAX & BEVERLY 542 S -118.361575 34.076245 1 Bus CESAR E CHAVEZ & MEDNIK 541 E -118.162201 34.040474 1 Bus RESEDA & VANOWEN 539 W -118.53589 34.194134 1 Bus VERMONT & JAMES M WOOD 538 S -118.291771 34.056096 1 Bus VENTURA & RESEDA 537 E -118.535865 34.168584 1 Bus WESTERN & MELROSE 537 S -118.309289 34.083161 1 Bus BEVERLY & WESTERN 536 S -118.309385 34.076134 1 Bus WHITTIER & LORENA 536 N -118.200826 34.027586 1 Bus ALVARADO & 8TH 535 N -118.277794 34.054654 1 Bus 8TH & BURLINGTON 535 E -118.274319 34.053186 1 Bus LA BREA & ADAMS 534 N -118.350869 34.032294 1 Bus 3RD & UNION 534 E -118.267691 34.060648 1 Bus OLIVE & GENERAL THADDEUS KOSCIUSZKO 533 N -118.249358 34.053042 1 Bus WESTERN & ADAMS 533 S -118.309112 34.03257 1 Bus RESEDA & ROSCOE 531 E -118.536231 34.220454 1 Bus AVALON & JEFFERSON 531 N -118.265117 34.015077 1 Bus COLORADO & FAIR OAKS 531 W -118.150703 34.145905

Page 16 of 18 APPENDIX

List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus MARTIN LUTHER KING JR & COLISEUM 531 S -118.34618 34.017458 1 Bus FIGUEROA & YORK 531 S -118.185224 34.114795 2 BRT NORDHOFF STATION 531 1 Bus BEVERLY & WESTERN 530 N -118.308891 34.076391 1 Bus FIRESTONE & LONG BEACH 530 E -118.219878 33.95546 1 Bus 3RD & BONNIE BRAE 530 E -118.270396 34.061851 1 Bus SLAUSON & AVALON 530 W -118.26495 33.989391 1 Bus PICO & CRENSHAW 530 W -118.326942 34.047977 1 Bus FLORENCE & ROSEBERRY 529 E -118.233161 33.974604 1 Bus FAIRFAX & BEVERLY 529 N -118.361298 34.07635 1 Bus AVALON & SLAUSON 529 N -118.265 33.989764 1 Bus LA BREA & ADAMS 528 S -118.351255 34.032227 1 Bus MANCHESTER & CENTRAL 527 W -118.257049 33.960302 1 Bus OLYMPIC & ALAMEDA 527 E -118.239289 34.027617 1 Bus VERMONT & FLORENCE 527 S -118.291756 33.974301 1 Bus ATLANTIC & TWEEDY 525 E -118.181721 33.941034 1 Bus CENTRAL & FLORENCE 525 S -118.256579 33.975048 1 Bus WESTERN & ADAMS 525 N -118.308805 34.032516 1 Bus CRENSHAW & VENICE 524 S -118.328455 34.044939 1 Bus WHITTIER & LORENA 523 W -118.200626 34.027787 1 Bus AVALON & 51ST 522 N -118.265046 33.996862 1 Bus SHERMAN WAY & RESEDA 522 W -118.536359 34.201265 1 Bus SUNSET & LA BREA 522 W -118.343951 34.098117 1 Bus RESEDA & VANOWEN 521 E -118.536198 34.193583 1 Bus SANTA ANITA & GARVEY 521 E -118.042343 34.063067 1 Bus TRUMAN & HUBBARD 520 N -118.448792 34.290728 1 Bus TRUMAN & HUBBARD 520 S -118.448837 34.290357 1 Bus 3RD & UNION 520 W -118.267718 34.060936 1 Bus BROADWAY & SLAUSON 519 N -118.278133 33.988866 1 Bus MARTIN LUTHER KING JR & NORMANDIE 519 S -118.300994 34.010987 1 Bus MARTIN LUTHER KING JR & NORMANDIE 517 N -118.300429 34.010738 1 Bus ATLANTIC & MAIN 517 N -118.134478 34.091865 1 Bus FIGUEROA & VERNON 517 S -118.282849 34.003958 1 Bus FIGUEROA & VERNON 516 N -118.282544 34.003574 1 Bus AVENUE 26 & FIGUEROA 516 S -118.222587 34.083887 1 Bus LA BREA & 8TH 516 S -118.344801 34.060672 1 Bus FLORENCE & ALAMEDA 515 W -118.234105 33.97486 1 Bus SLAUSON & LA BREA 515 E -118.35818 33.988455 1 Bus WESTERN & MELROSE 514 N -118.308978 34.083906 1 Bus 8TH & IROLO 513 E -118.301047 34.057612 1 Bus LA BREA & WASHINGTON 513 S -118.347557 34.040627 1 Bus VERMONT & JEFFERSON 513 S -118.291683 34.025235 1 Bus FLORENCE & FIGUEROA 512 E -118.282838 33.974544 1 Bus SUNSET & SILVER LAKE 512 W -118.273285 34.083148 1 Bus VERMONT & JAMES M WOOD 511 N -118.291466 34.055776 1 Bus VERMONT & JEFFERSON 511 N -118.291378 34.025923 1 Bus LANKERSHIM & VICTORY 510 E -118.387918 34.186842 1 Bus WHITTIER & LORENA 510 W -118.201091 34.027992 1 Bus PACIFIC & FLORENCE 509 S -118.22531 33.975561 1 Bus VERMONT & 1ST 508 N -118.291515 34.072631 1 Bus LA BREA & 3RD 508 S -118.344165 34.069115 1 Bus VETERAN FEDERAL BUILDING 508 E -118.447281 34.057022 1 Bus IROLO & 8TH 507 S -118.301001 34.057879 1 Bus VALLEY & ATLANTIC 507 W -118.134842 34.078016 1 Bus LA BREA & WASHINGTON 506 N -118.347443 34.040154

Page 17 of 18 List of High Ridership Bus/BRT/Rail Stops by Type

Type Mode Stop Ridership* Direction Longitude Latitude Notes 1 Bus BROADWAY & DALY 506 S -118.215388 34.073766 1 Bus WESTERN & PICO 506 N -118.308874 34.047621 1 Bus MARTIN LUTHER KING JR & COLISEUM 505 N -118.346202 34.017796 1 Bus NORMANDIE & SANTA MONICA 505 S -118.300599 34.09105 1 Bus FIRESTONE & CENTRAL 504 E -118.256059 33.960049 1 Bus OLYMPIC & CENTRAL 504 W -118.243856 34.03198 1 Bus SLAUSON & SOTO 504 W -118.219653 33.989341 1 Bus 8TH & BURLINGTON 504 W -118.274224 34.053368 1 Bus BROADWAY & SLAUSON 503 S -118.278435 33.989374 1 Bus WESTERN & WASHINGTON 502 N -118.308838 34.039729 1 Bus FLORENCE & AVALON 501 E -118.264837 33.974621 1 Bus CENTRAL & MANCHESTER 501 N -118.256175 33.960466 1 Bus 3RD & VIRGIL 501 W -118.286599 34.069117 1 Bus SOTO & CESAR E CHAVEZ 501 N -118.207521 34.046944 1 Bus BROADWAY & MANCHESTER 500 N -118.278069 33.95955 1 Bus SANTA MONICA & WESTWOOD 500 E -118.436223 34.049866 1 Bus CRENSHAW & VERNON 500 S -118.331776 34.003223 2 BRT CANOGA STATION 437 2 BRT USC MEDICAL CTR BUSWAY STATION 310 2 BRT USC MEDICAL CTR BUSWAY STATION 294 2 BRT WARNER CENTER TRANSIT HUB 218 2 Rail PALMS N/A 2 Rail WESTWOOD / RANCHO PARK N/A 2 Rail EXPO / SEPULVEDA N/A 2 Rail EXPO / BUNDY N/A 2 Rail 26TH ST / BERGAMONT N/A 2 Rail 17TH ST / SMC N/A 2 Rail ARCADIA N/A 2 Rail MONROVIA N/A 2 Rail CITY OF HOPE N/A 2 Rail IRWINDALE N/A 2 Rail AZUSA DOWNTOWN N/A 2 BRT CARSON N/A 3 Rail DOWNTOWN SANTA MONICA N/A 3 Rail APU /CITRUS N/A 3 BRT PACIFIC COAST HIGHWAY N/A

Page 18 of 18 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Page i Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 Metro Transfers Design Study

Focus Group Summary Report Final

October 14, 2016

Task # 4.0

Document Control Version Responsible Date Draft Prepared By: Shrota Sharma 07/07/16 Checked By: Tyler Bonstead 07/08/16 Updated By: Tyler Bonstead 07/08/16 Back-Checked By: Shrota Sharma 07/08/16 Submitted By: Tyler Bonstead 07/08/16 Draft Final 2 Comments By: Georgia Sheridan 09/16/16 Updated By: Elenna Salcido 09/20/16 Back-Checked By: Tyler Bonstead 09/21/16 Submitted By: Tyler Bonstead 09/21/16 Final Comments By: Georgia Sheridan 09/30/16 Updated By: Elenna Salcido 10/14/16 Back-Checked By: Tyler Bonstead 10/14/16 Submitted By: Tyler Bonstead 10/14/16

In Association with:

Cityworks Design The Robert Group

Page ii Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

TABLE OF CONTENTS

Executive Summary ...... 1 1. Introduction ...... 1 1.1. Study Purpose ...... 1 1.2. Report Structure ...... 1 1.3. Summary of Focus Group Discussion ...... 1 2. Screening of Participants ...... 3 2.1. Demographic Summary ...... 3 3. Focus Group Discussion Guide ...... 5 4. Detailed Reporting ...... 6 4.1. Focus Group Questions ...... 6 4.1.1. What is a perfect day in transit to you? ...... 6 4.1.2. What obstacles do you encounter when transferring today? ...... 8 4.2. Visual Photo Exercise ...... 11

FIGURES

Figure 4.1 – Bus Stop in Seattle, WA ...... 14 Figure 4.2 – Bus Stop in London, England ...... 15 Figure 4.3 – Bus Stop in San Bernardino, CA ...... 16 Figure 4.4 – Bus Stop in San Fernando Valley ...... 17 Figure 4.5 – Bus Stop in New York City, NY ...... 18 Figure 4.6 – Bus Stop in Portland, OR ...... 19 Figure 4.7 – Bus Stop in Las Vegas, NV ...... 20 Figure 4.8 – Bus Station in El Monte ...... 21 Figure 4.9 – Rail Stop in Portland, OR ...... 22 Figure 4.10 – Transit Center in Saarbrucken, Germany ...... 23 Figure 4.11 – Rail Stop in Long Beach, CA ...... 24 Figure 4.12 – Transit Center in Vietnam ...... 25 Figure 4.13 – TransLink Station in Broadbeach, Australia ...... 26 Figure 4.14 – Rail Station in Copenhagen, Denmark ...... 27

TABLES

Table 2.1 – Demographic Profile ...... 4

Page iii Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 APPENDICES

Appendix A – Recruitment Screener Appendix B – Focus Group Discussion Guide Appendix C – Demographic Summary of Participants Appendix D – Visual Exercise Pictures

ABBREVIATIONS / ACRONYMS

ADA ...... Americans with Disabilities Act BRT ...... Bus Rapid Transit Metro ...... Los Angeles County Metropolitan Transportation Authority

Page iv Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 EXECUTIVE SUMMARY

The Los Angeles County Metropolitan Transportation Authority (Metro) currently operates over 90 rail and bus rapid transit (BRT) stations. About 64% of Metro riders transfer at least once during their trip. The purpose of the Metro Transfers Design Study is to prepare a comprehensive set of design considerations to improve the transfer experience (e.g. bus to bus, bus to rail, or rail to rail) for transit riders, operators, and maintenance.

As part of this effort, the project team facilitated four transit rider focus groups to gain insight into current passenger perspectives and attitudes on transferring as part of the Metro bus and rail transit system. The focus groups interviewed a total of 52 participants whose demographic distribution was similar to the overall demographics of Metro riders. One focus group was conducted exclusively in Spanish. The focus group discussion was broken into five sections:

1. Introduction 2. Warm-up exercise: participants explained their use of the Metro system in terms of mode, access of mode, frequency of use, and if any other transit services are used. 3. Visioning exercise: participants were asked to describe their ideal transit experience. 4. Questions and answers portion: moderators posed questions to better understand the participants’ current or previous experiences with Metro service. 5. Visual photos exercise: participants were asked to select pictures of transit stops and stations that stood out to them from a range of images, which was followed by a discussion.

1. Clarity of Transit Information and Navigation Between Transfer Points including clear signage, customer service, and real-time information. 2. Comfort of Transit Spaces & Amenities including lighting, cleanliness, and safety. 3. Multi-Modal Access including access by bike, car, and for people with disabilities. 4. Service including on-time performance, wait time, and transfer fare cost.

These themes of clarity, comfort, access, and service were discussed in terms of applicability to bus, rail, or both.

Page 1 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 1. INTRODUCTION

1.1. STUDY PURPOSE

The Los Angeles County Metropolitan Transportation Authority (Metro) currently operates over 90 rail and Bus Rapid Transit (BRT) stations and thousands of bus stops throughout Los Angeles County. About 64% of Metro riders transfer at least once during their trip. As the Metro system continues to grow, improving the transfer experience is important to enhance overall Metro service, grow ridership, and streamline operations and maintenance.

The purpose of the Metro Transfers Design Study is to prepare a comprehensive set of design considerations to improve the transfer experience (e.g. bus to bus, bus to rail, or rail to rail) for transit riders, operators, and maintenance. There are many elements that affect the transfer experience -- from the distance between transit stops and stations and the ability to easily access them by foot, bike, wheelchair, etc. -- to the quality of wayfinding signage, transit information, and other rider amenities (e.g. seating, shelter, wifi).

The Study will provide: 1) recommendations for Metro to include as part of future station planning and/or retrofits, and 2) a best practices guide for local jurisdictions, developers, and transit operators.

To develop design recommendations for transfer improvements, the project team is meeting many stakeholder groups, including Metro staff, Metro Technical Advisory Committee (TAC) members and subcommittee members, as well as transit riders as part of focus groups. This report summarizes the input received from four focus groups held in May and June 2016.

1.2. REPORT STRUCTURE

Section 1 provides a summary of the focus group discussions. Section 2 describes the methodology in screening and selecting the participants. Section 3 describes the facilitator guide that provided the format for discussions. Section 4 provides a more detailed summary of participant responses to a photo exercise. Appendices include the screener and methods used to recruit participants, the discussion guide used in the focus groups, a summary demographic report of the participants and the photos used in the visual exercises.

1.3. SUMMARY OF FOCUS GROUP DISCUSSION

There were common themes that surfaced among the focus group discussions regarding the clarity of transit information and navigation, comfort and quality of spaces and amenities, and relative ease with which to access transit from different modes. In general, participants want to be able to depend on a public transportation system to perform efficiently. This includes expectations of on time schedules, clear and concise information, equitable enforcement of

Page 1 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 protocol, safety precautions, and available seating and routes. The section below summarizes the key suggestions of focus group participants. Greater detail is provided in Section 4.

1. Clarity of Transit Information and Navigation between Transfer Points • Improved audio systems on-board transit vehicles and in stations • Real-time updates on routes and schedules • Customer service booth or representatives stationed at transit stations to direct and answer questions • Metro app with real-time arrival and departure times • Consistent fare and transfer policies across Los Angeles County along with more TAP vending machines • Maps of surrounding areas at bus stops • Clear signage (signs may be small, hard to read, or lacking) • Digital signs that are lit for easy reading, especially at night

2. Comfort of Transit Spaces & Amenities • Increased lighting for greater security • Restrooms located at stations • Covered bus stops and shade trees • Ample seating at bus stops • Cleaner platforms, stairwells, and bus shelters • Where applicable, improve the design of rail stations with wide open spaces with courtyards, trees, shade and benches • Reliable 4G cellular connectivity in the underground system • Wifi on subways and trains • Trashcans throughout station • Ambient lighting in stairwells • Enforcement officers in stations • More ways to pay while commuting (ex. Kiosks, TVMs) • More space in transfer facilities to reduce crowding when people are entering/exiting

3. Multi-Modal Access • Shorter distances and fewer street crossings between transfer points • More secure bicycle parking • Shorter distances from parking to station entrances and exits for ease of access • Dedicated parking for frequent Metro users • Increased sensitivity regarding the need for assistance devices, such as bus ramps and wheelchair space, for handicapped and elderly patrons 4. Service • On-time buses and trains • Greater coordination (i.e. less wait time) between bus and rail service • Free transfers within any direction within two-hour period for all transit operators • Longer transfer period (over 2 hours) to accommodate long distance travel

Page 2 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 2. SCREENING OF PARTICIPANTS

The project team facilitated four focus groups to gain insight into current passenger perspectives and attitudes on transferring as part of the Metro bus and rail transit system. One focus group was conducted exclusively in Spanish. There were some bilingual focus group members who elected to participate in the English language focus groups.

Focus groups locations and times were as follows: • Focus Group #1 (Spanish): Metro Headquarters, 5/25; 6 – 8 PM • Focus Group #2 (English): Metro Headquarters, 5/25; 6 – 8 PM • Focus Group #3 (English): Pacoima City Hall, 6/8; 6 – 8 PM • Focus Group #4 (English): Willowbrook/Rosa Parks facility, 6/9; 6–8 PM

Participants were chosen through a screening process, in which they were asked a series of questions to determine their qualifications and interest in participating in the focus groups. A total of 52 participants were interviewed:

Group 1: 13 participants Group 2: 14 participants Group 3: 11 participants Group 4: 14 participants

See Appendix A for the screener used to recruit participants.

2.1. DEMOGRAPHIC SUMMARY

The focus groups were comprised of participants that were representative of the demographic distribution of Metro’s ridership in Los Angeles County. Males and females were almost equally represented amongst all groups. Most participants were Metro transit riders, having used public transit for five or more years, and most participants also use Metro transit five or more times a week. Almost half of the participants (48%) were Hispanic, and they ranged between the ages of 18 and 68 years old. The vast majority of the participants had at least a high school education, and 59% of participants had annual incomes of less than $44,000. Almost all participants transferred in some way during their transit trips, with bus to bus being the most common transfer. Table 2.1 below shows the detailed demographic profile of the participants.

Page 3 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Table 2.1 – Demographic Profile Demographic Variables Percentage of Participants

Gender Male 52% Female 48% Race Caucasian 23% African American 23% Hispanic 48% Asian 6% Age 21 and under 7% 22 to 34 30% 35 to 44 25% 45 to 54 16% 55 to 64 11% 65 and over 4% Frequency of Use of Metro Bus or Rail Less than 1 day per week 14% 1-2 days per week 23% 3-4 days per week 25% 5 or more days per week 38% Assistance Needed to Use Metro Bus or Rail Yes 98% No 2% Years of Use of Metro Bus or Rail Less than 1 year 4% 1-2 years 14% 3-4 years 17% 5 or more years 65% Modes of Transfer Bus to bus 48% Bus to rail 46% Other 3% No transfers 3% Educational Attainment Less than high school 4% High school graduate 31% Some college 27% College graduate 34% Post graduate 4% Income Levels $30,000 – $36,999 44% $37,000 – $43,999 15% $44,000 or more 41% * Note: See Appendix C for detailed demographic profile of each participant.

Page 4 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 3. FOCUS GROUP DISCUSSION GUIDE

With input from Metro staff, the consultant prepared a facilitator guide to outline the format of the focus group discussion, using a series of questions and exercises to: 1) gain insight into the transfer experience, and 2) learn what types of improvements they would like in these areas in order to have a better experience in the future. Based on these goals, the discussion was broken into five sections:

1. Introduction: Introduce themselves, and where they live and go using Metro system.

2. Warm-up exercise: participants explained their use of the Metro system in terms of mode, access of mode, frequency of use, and if any other transit services are used.

3. Visioning exercise: participants were asked to describe their ideal transit experience and what they envisioned as the “perfect” day using transit. See Section 4.1.1.

4. Questions and answers portion: moderators posed questions to better understand the participants’ current or previous experiences with Metro service. See Section 4.1.2.

5. Visual photos exercise: participants were asked to select pictures of transit stops and stations that stuck out to them from a range of images, which was followed by a discussion. See Section 4.2 for discussion on transit images.

Refer to Appendix B for the full facilitator guide.

Page 5 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016 4. DETAILED REPORTING

4.1. FOCUS GROUP QUESTIONS

4.1.1. What is a perfect day in transit to you?

Rider experience • A worry-free experience with minimal effort of finding parking or encountering traffic • Encounters and conversations with people that are pleasant and interesting • Less crowded stops, buses and trains • Ability to connect to others through wireless services or cellular signal in underground stations • More consistent TAP card payment options for patrons on all transit operators in county

Environment • Safe environment, free of criminal or violent activities • Peaceful environment, free of disruptions or “vagrants” • Safe locations to place their bikes during their transfers • Shade from harsh sun or rain • Water features • Garbage cans to discourage littering

Schedule • On-time bus and train arrivals • Improved smartphone application with real-time service updates, e.g., routes, delays, arrivals, departures

Customer service • Drivers that can provide assistance such as help with answering questions or clear confusion, help with loading bicycles on bike racks, etc.

Signage/service announcements • LA Metro signage would be clear enough for new riders to navigate their way around Los Angeles County effortlessly

GROUP 1 (SPANISH LANGUAGE) • “I like taking my kids on the Metro because I can really focus on them, which I can’t do when I’m driving, I don’t have to find parking. We go to Hollywood, or the Alameda Swap Meet. Sometimes people literally fight for parking spaces there.” – MALE Rider

Page 6 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

GROUP 2 • “I wish there were more bike lanes in most of Los Angeles because it’s scary to dodge cars.” – FEMALE rider • “I have a place to sit down, safe and comfortable, covered and clean so I can gather myself before the bus comes. I like to drink water while I’m waiting.” – FEMALE rider • “My perfect transfer experience is little wait time between transfers, having room for my bike on the front of the bus, no breakdown of the bus or train, and having a timely bus arrival.” – FEMALE rider • “My perfect transfer experience is that I know exactly which way to go when getting off my train.” – MALE rider

GROUP 3 • “I would like a water fountain. I would like to get WIFI on the subway, and there would be a trash service that keeps the stations clean. An app by Metro would be helpful for me with real times for trains and buses. There would be no smoking and there would be more places to sit for the elderly.” – MALE rider • “I like the Union Station building. I like the hustle and bustle of everyday life. I’m able to make my connection in a timely manner. The station is clean and not too crowded. WIFI would help. There could be more garbage cans on the subway platforms.” – FEMALE rider • “There is signage on the overheads of the bus stops that say what time the next bus is coming along with the local time.” – FEMALE rider

GROUP 4 • “I know when I’m getting off the bus, the signs are really easy to read. I don’t want to smell urine, and I don’t want to see vagrants.” – FEMALE rider • “The bus stop is a short walk away with a shelter or sun shade. There are no smells, little garbage, a place to sit, buses are on time, and I don’t have to wait any longer than ten minutes for my transfer.” – FEMALE rider • “I can use a fully functional app that tells me the bus routes, there are better payment options to pay by phone, and there is a handicap option that is speedy for all patrons.” – MALE rider • “There is a pleasant smell instead of smelling like urine, I would like to be surrounded by trees or nature, there is a smoke free zone, comfortable seats, the bus comes on time, and the staff is friendly.” – FEMALE rider

Page 7 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

4.1.2. What obstacles do you encounter when transferring today?

ALL GROUPS

1. CLARITY:

Bus • Distinguishing between all-stop route buses and Express Lane buses using clear and differentiating signage would facilitate riders’ transit experience. • Announcements for upcoming bus stops are unreliable and sometimes hard to hear. • Signage is sporadic, usually placed too high, the print is too small. They lack general information that facilitates identifying the direction of the bus or train. • Bus stops marked with a pole and a small sign with the bus number lack information, and are hard to locate as they blend in with parking signs and billboards, etc. • Bus stop relocations due to construction also lack clearly marked signs; transfers are often missed because they don’t know where the new bus stop is located. • There are no maps of surrounding areas at Metro bus stops to enhance the participants’ transfer and travel experience. • When calling in to get updates regarding late buses, LA Metro employees give patrons information that follows the original bus schedule as opposed to real time information. • Tapping transfers would be more convenient for patrons if they were able to tap at the actual machines as opposed to tapping on the bus as it holds up scheduling.

Rail • Posting the emergency number to the Sheriff is a great gesture, but not practical since there is no signal down below in the Metro. • Participants appreciate that trains consistently announce upcoming stops. • TAP card systems seem to be ineffective on several levels and can be more of a hassle for patrons while transferring. Patrons often have to carry more than one TAP card due to different fare policies for different operators. • Additionally, there are not enough TAP card payment machines to effectively serve a high volume of patrons at once at transfer stations.

Both bus and rail • Signage is sporadic, usually placed too high and the print is too small. They lack general information that facilitates identifying the direction of the bus or train. • They recommend that bus and train stops include a list of individual stops along each route. Including the final destination would allow riders to study while waiting and still be aware of which stops are coming up and which have already passed, thus understanding if they’re at the right bus stop, going in the right direction, or not.

Page 8 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

• An increase in customer service booths containing a friendly Metro employee with up to date route information, bus and rail arrival times, and general assistance would be helpful to patrons. • There is a lack of a fully functional smartphone app provided by LA Metro. Third party apps are typically used instead.

2. COMFORT

Bus • Infrequent, overcrowded buses are common especially during rush hour. Riders have to wait in long lines to get on, sometimes they have to wait for another bus and often times the buses are so packed they can’t get off. • Bus stops leave much to be desired, the lack of cleanliness is a reoccurring theme, as are issues with the homeless and crime. • Consistent maintenance of bus shelters would be greatly appreciated; sticky seats, overflowing trashcans, dirt and trash on the ground, foul odors, are all in need of attention. • Larger bus shelters would allow more riders to protect themselves from the heat. • Several participants were in agreement regarding their discomfort around the homeless population loitering at the bus stops. A system for keeping homeless individuals away from paying customers would be appreciated.

Rail • Perception is that security is abundant in areas where there is less perceived need for it, i.e. the Expo Line, Union Station, the Gold Line (Pasadena area), vs. a lack of that same level of vigilance in the more dangerous parts of town where they live and travel. • There appears to be more maintenance personnel in the rail stations, but not so much at the bus stops. • Cleaning crews to maintain the rail stations are needed in order to keep trash thrown underneath platforms onto tracks can cause an immediate danger to patrons traveling on Metro rail.

Both bus and rail • Both men and women mention the need to be vigilant due to a lack of security, citing risks and dangers are common. • Lack of illumination at night is clearly a problem; cameras and seeing patrols could help deter some of their insecurity. • Power washing of the stations and cleaning of graffiti would give patrons more of a sense of pride to travel with LA Metro. • Participants cited the lifeless appeal of bus stops and stations. Participants cited making Metro more convenient by providing WIFI, electrical outlets for phone charging, instrumental music in elevators, digital displays of real time route updates, bus and train announcements over a PA system would make transferring with Metro a more comfortable experience.

Page 9 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

3. ACCESS

Bus • There are many complaints about driver’s lack of interest in helping the elderly or handicapped, i.e. some don’t bother to lower the lift to help them. • Bus drivers do not pull up to the curb into an area that makes entering and exiting safe for patrons. One patron stated, “It is their job to protect the patrons, and they’re clearly cutting corners.” • Where local buses and express buses arrive on opposite sides of the street, there is a sense of anxiety for patrons who are trying to utilize either bus.

Rail • The availability of parking spaces at LA Metro stations are not accommodating to all patrons. Restructuring parking lots into actual garages would make finding a parking spot and being punctual to their transfer less of a hurdle. • When preparing for a transfer at a rail station, there is often a ‘cattle-call’ like effect that occurs where many patrons who have exited a rail are walking in different directions, making it hard to properly navigate to the correct exit. Creating a system that organizes patrons when entering and exiting the rails would be beneficial. This same concept applies to elevators and escalators. Too many people make it difficult to discern where patrons are supposed to enter and exit. • Elevators in transfer stations are not timed or synchronized, thus leaving loads of patrons to rush to their rail platform after exiting [Note: It may be difficult to operate elevators in this manner]. • Occasionally, trains will arrive at the station with fewer cars than typical (example: a two-car LRT train instead of the typical three-car train during rush hour) and will stop at an area that forces patrons to run or rush to catch it. One participant, who happens to be restricted to a wheelchair, cited that experiencing this is a huge inconvenience.

Both bus and rail • In some instances, patrons are stepping out into the street or a platform to see if their bus or train is approaching. An improved way of checking on a bus or train arrival is needed for safety. • Some Metro riders are handicapped, and not able to navigate through multi-level buildings very effectively. Maintaining reliable elevator service and lowering distress call buttons that clearly keep the handicapped in mind would greatly serve this population.

4. SERVICE

Bus • Many cite the need to allow for extra time into their ride to accommodate the lack of punctuality of late buses. • If riders arrive even a few seconds late at a bus stop some drivers don’t wait.

Page 10 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

• The converse situation is when drivers “kill time” waiting at a bus stop, “fiddling with their seats.” • LA Metro’s two-hour transfer period can be ineffective when buses are not arriving on schedule. • A lack of transportation maintenance for bus breakdowns hinders patrons, as maintenance isn’t done in a timely fashion.

Both bus and rail • There is a lack of coordination amongst bus and rail schedules. The two modes are not synchronized, thus causing participants to be late to their final destination. • An increase of buses and rails during later hours would help with transfers as it would reduce the wait time for modes of transportation. • Free transfers within the two-hour period would be helpful, if they were allowed in any direction as opposed to only traveling in one direction [Note: This is existing Metro policy]. • Staff that is happy (as opposed to feeling annoyed or inconvenienced) to assist handicapped riders would greatly enhance the rider experience of this population.

4.2. VISUAL PHOTO EXERCISE

Participants were shown a selection of 20 photos of rail stops, stations, and amenities from transit systems around the world. Facilitators asked the participants to select four to six images that resonated with them and discuss with the group why they selected each image as it relates to the transfer experience. Participants called out specific elements in the photos (e.g. bike racks, real-time signage, shade) that they would like to see in Los Angeles County. The following pages present the images and related comments to the photos selected.

Page 11 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Most Frequent Requests from Focus Groups

Group 1 • Well-lit bus stops • Stations with cameras and 24-hour service, in addition to visible presence of security guards • Punctual service • Greater frequency of buses to reduce waiting time • Well-trained drivers that express a willingness to help riders • Clean stops with clear and legible signage Group 2 • Having a safe place for bike storage at stops • Increased lighting for nighttime travel • Digital signage with real time updates • Protective structures for inclement weather Group 3 • Clean and aesthetically pleasing stations • Improved safety for bicyclists • Distribution of customer service information or staff around stations to avoid crowding at specific locations Group 4 • Clean stops • Increased safety for bicyclists by siting bike parking closer to station exits and entrances • Improved signage • More accommodating seating

General Discussion on Visual Photo Exercise: • Modern, clean, updated facilities, bus shelters, buses and trains were attractive to participants, showing the good side of public transportation. They would like for their transfer experiences to occur within such pleasant, safe, accessible, and visibly easy to navigate environments. Some state that Metro riders have responsibility in helping maintain a safe and clean environment around stops and stations, which impacts the transfer experience. • No long lines with people cramming into buses reflecting areas that look quiet and safe. Participants state that few people waiting on the platform is not typical in their usual transit experiences. • Security guards and cameras were suggested to help improve the areas participants cite as dangerous, where they do not feel safe and comfortable. • Digital signs with real-time information were well lit and helpful, especially for nighttime, when they tend to be more vulnerable. This clarity is also tied to security and comfort.

Page 12 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

• Legible signs that stand out with larger print, color-coded maps, and terminus indications, etc. • Secure areas for bike access and storage were of a great importance. Some cited the concern of having their bike stolen while riding LA Metro transportation. Participants would like secure bike storage to reduce worry of bike theft. • Placement of bus and train adjacent to each other was a top choice for many participants, the ideal scenario that would facilitate their transfer experience without rushing or worrying. This implies punctuality to them. Signage clearly reflects how people are supposed to enter and exit trains to avoid confusion during navigating routes. • Large awnings and open spaces excited participants. One of their main concerns with bus stops was that there is not enough room to accommodate a large group of riders. Waiting at a spacious station or stop that shades riders from inclement weather and harsh sun would make their rides more comfortable. The need for more seating at bus stops to increase comfort was a reoccurring theme. Many stated that seating is available, but it is not accommodating to several people at once. • Modern architecture and stations surrounded with greenery and palm trees was frequently selected by the participants. They thought it gave more of a modern Los Angeles feel to the overall aesthetics of the stations. • Signs with large print, easy to detect colors, and strategic placement were all mentioned more than others. • Well-lit stations would make participants feel safer when traveling at night.

The most discussed photos and the focus groups’ responses to them are shown on the following pages.

Page 13 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.1 – Bus Stop in Seattle, WA

General Discussion on Figure 4.1: • “There is a separate turnout for the bus driver and passengers, it makes things safer. I like the colorful stops, it gives a positive vibe as opposed to a plain old stop.” • “The bicyclists know exactly where they’re going, and my bike looks like it would be safe at this station.” - FEMALE rider • “There is an orderly process to removing your bike from the bus and there’s not a lot of traffic or pedestrians.”- MALE rider • “There is a woman riding her bike and there are no cars. There are plenty of locations where you can put your bike, I’m normally afraid to leave my bike because it might get stolen.”- FEMALE rider • “My photos included lots of indoor or secluded space for bikes, I’m concerned to take my bike so I just walk.”- FEMALE rider • “I like the bike lane next to the bus with a bike rack. It appeals to me because I ride my bike. I like the multiple bike storage inside the building.” - MALE rider

Page 14 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.2 – Bus Stop in London, England

Responses to Figure 4.2: • “The electronic boards grab my attention, and there’s a bench, and maps, some shade, and the signs are color coded, and there’s a schedule on the post.” - MALE Rider

Page 15 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.3 – Bus Stop in San Bernardino, CA

Reponses to Figure 4.3: • “There’s one that shows it’s going toward the hospital on one side, it tells you the destination.” - FEMALE Rider • “The solution is to upgrade the bus stops where there’s more information with schedules, well lit, and a shelter with security cameras.” - MALE Rider • “There are ugly, rough areas that Metro has modernized, but it’s our own community that destroys them. You see trash everywhere; we do it too! Why would Metro clean up an area, if they know we’re going to trash it?” - MALE Rider

Page 16 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.4 – Bus Stop in San Fernando Valley

Reponses to Figure 4.4: • “My photos look fresh with LA palm trees. I wouldn’t mind seeing Metro go to other areas and stations and fixing them up for aesthetics.” - MALE rider • “I like this photo because of the palm trees and awnings [bus shelter].”- FEMALE rider

Page 17 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.5 – Bus Stop in New York City, NY

Responses to Figure 4.5: • “There is an electronic transfer sign that tells you when the next train is coming and other connecting rides.”- FEMALE rider • “I like this photo because it provides information about when the next bus is coming.”- MALE rider • “This photo shows real time updates about when bus is coming.”- FEMALE rider • “There is an electronic display showing the time for the bus arrivals and there are maps that are easy to read.”- FEMALE rider • “I like the bus stop with the message board and the road map that shows where the bus is traveling.” - MALE rider • “I’m attracted to the board that has transit information, and the light underneath it because amplifies the text on the screen.” - FEMALE rider • “The stop looks really organized and signage is clear. There is an information screen that I really like, and there’s shading.” - FEMALE rider • “I like the bus stop with digital information (time until arrival, stop information); it makes your transfer seamless.” - MALE rider • “I like the digital screens with information.” - FEMALE rider

Page 18 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.6 – Bus Stop in Portland, OR

Responses to Figure 4.6: • “I’m a man, and sometimes I don’t feel safe in my neighborhood at night! I always have to watch my surroundings.”- MALE rider • “I chose a nighttime station, there is a lit sign that tells you about when the next bus is coming. Transfers are organized. In the photo, there are lit signs and televisions telling you where to go.” - MALE rider

Page 19 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.7 – Bus Stop in Las Vegas, NV

Response to Figure 4.7: • “I like how modern this one looks and it’s very clean. The newer buses are better equipped, you’d assume the drivers are better, there’s a trashcan, you can buy your tickets on the spot, there are some safety rails along the street. It looks very safe.” - MALE Rider • “There is a pretty neighborhood with trees and sunlight. It looks inviting.” - MALE rider • “There looks like there is some type of computer or a system for maps or bus times. The palm trees and blue sky look really inviting.” - FEMALE rider • “I like the California style palm trees and welcoming open spaces. I love the modern aspect; it’s comforting to walk through. ” - FEMALE rider • “The area looks very clean. There appears to be someone there to help you when you get off the bus. There are no little kids running around or dogs to bite you. The bus looks futuristic, and the sky is blue. I like the open space… you can hang out and people watch. I like the palm trees.”- FEMALE rider

Page 20 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.8 – Bus Station in El Monte

Responses to Figure 4.8: • “I like the environment, it looks sunny, warm, and family friendly. I like the cleanliness and open spaces. I like the new age, futuristic look.” - MALE rider • “I liked that the bikes have a structured area. The stop seems like it’s a nice, cool area and it looks safe. I like the courtyard, the trees, the pavement, and I like how the entire city is using transportation, not just homeless people. The atmosphere is inviting. It makes me feel like a part of the community and I actually want to be here. It seems like a fun place to hang out.” - FEMALE rider • “I like the convenience for bike riders to exit the [bus station]. I like this picture because there are lots of bike racks. I like the shelter specifically for bikes.” - FEMALE rider • “I like the greenery around the bus stop and the shelter seems to be oversized. I like the park area near the bus station… it looks like you can just hang out before you catch the bus.” - FEMALE rider

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Figure 4.9 – Rail Stop in Portland, OR

Responses to Figure 4.9: • “The map is very clear and it’s bright…The signs aren’t that high, they’re big, there’s one on each post, you can’t get lost here. It shows the direction, Southbound, and its color coded…You wouldn’t get confused about the final destination of this train.” - FEMALE & MALE Riders • “I like all the signage and the trees, it looks like a really peaceful and safe place. And it’s very clean.” - FEMALE Rider • “I like the artistic design and the stop looks futuristic. These bus stops and stations look clean.” - MALE rider • “Overall, the area looks clean and peaceful.” - FEMALE rider • “I like this photo because of the location, cleanliness, and safety.” - MALE rider • “None of the stops don’t have trash cans… we need them.” - MALE rider

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Figure 4.10 – Transit Center in Saarbrucken, Germany

Reponses to Figure 4.10: • “I like this one, because you arrive in one, and your transfer is waiting right there for you, you don’t have to rush.” - MALE Rider • “I like these that don’t have a lot of people, I don’t have to wait. And the train is right next to the bus, so I’ll get to my destination right away.” - FEMALE Rider • “The train and the bus are on each side of a platform. There’s a lot of walking access so you can get there easily with no confusion.”- FEMALE rider • “There is a one way in and one way out sign for people who are in the train station to avoid a cattle-call like effect. This gives the train efficiency.” - FEMALE rider

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Figure 4.11 – Rail Stop in Long Beach, CA

Response to Figure 4.11: • “I won’t go on the Blue Line. It’s one of the most dangerous! I used it for a couple of months, and now I use the Silver Line instead. It would be a good idea to have guards rotating through the trains and platforms. They could travel on the train, and get off and then get back on again.” - MALE Rider

Page 24 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.12 – Transit Center in Vietnam

Responses to Figure 4.12: • “I like the courtyard. I like this photo because it has an oasis feel to it.” - MALE rider • “I’ve never seen an area that looks like this: big awnings to accommodate many people, shading, nice and clean. Street maintenance should be a priority on Crenshaw because buses come by and slosh you with dirty water. Street maintenance should be a priority on Century Blvd.” - MALE rider • “I like that this photo has a large awning to keep me dry.” - MALE rider • “This picture has a roof over the entire station. This helps with the weather.”- FEMALE rider • “The photos I picked have wide open spaces. All places that deal with LA Metro are pretty claustrophobic.” - MALE rider

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Figure 4.13 – TransLink Station in Broadbeach, Australia

Responses to Figure 4.13: • “This photo shows a bus stop that has plenty of accommodating space. Our bus stops don’t have enough space for everyone to sit. Not everyone is a size 2.” - FEMALE rider • “I think stops should have more seating and lighting.” - FEMALE rider • “I would like to see available and comfortable seating at bus stops, like these photos.” - FEMALE rider

Page 26 Metro Transfers Focus Group Summary Report Design Study Final – October 14, 2016

Figure 4.14 – Rail Station in Copenhagen, Denmark

Reponses to Figure 4.14: • “There is lots of space for bikes… people in LA should drive less.” - FEMALE rider • “I like the bike racks, and how the bikes aren’t being stolen. I would like to just leave my bike at the Metro station without having to worry that it will be stolen.” - MALE rider • “I like that there were plenty to racks for bikes, but it worried me that there is no security.” - FEMALE rider • “I am attracted to having access to put my bike and catch the transit at the same time.” - MALE rider • “I like the bike racks because not every single stop has a bike rack.” - MALE rider • “I like the monorail style that’s elevated. It’s nice to see sunlight.” - FEMALE rider

Page 27 Metro Transfers Design Guide Appendix C Site Survey Documentation Introduction

Between 2014 - 2017, the project team surveyed almost two dozen transfer points in LA County to assess bus and rail connections. The following pages provide a summary of the existing conditions as they pertain to four guiding principles for good transfer points:

Efficiency: site layout and proximity between transit connections. Clarity: transit information, wayfinding, and navigation. Accessibility: clear pathways and boarding areas for all types of riders. Comfort: quality of the transit environment, amenities, and perception of safety.

Data Collection + Observation Data sources include the Statewide Integrated Traffic Records System (SWITRS), Vision Zero Los Angeles, and LA Metro. Collision data was collected from SWITRS and Vision Zero LA. Ridership data was sourced from LA Metro, and has been approximated based on typical daily ridership numbers when survey was conducted. All other information is based on site observation. Appendix C Transfer Point Survey

4 19

1 6 14

13 15 18 12 2 3 7 17 8

Transfer Sites Date of Visit

1. Sepulveda & Ventura 5/21/14 2. Vermont & Pico 4/17/14 3. 7th & Broadway 4/22/14 4. Chatsworth Station 5/20/14 5. Van Nuys Station 5/21/14 6. Del Mar Station 5/5/14 7. Soto Station 4/22/14 8. Expo/Crenshaw Station 4/2/14 9. Downtown Long Beach Station 4/1/14 10. Crenshaw Station 5/14/14 11. Artesia Station 5/14/14 12. Culver City Station 4/17/14 13. Wilshire/Western Station 4/23/14 14. Hollywood/Vine Station 4/23/14 15. 7th Street Metro Center 6/17/14 16. Willowbrook Station 9/15/16 17. Pico Station 3/9/16 18. El Monte Station 9/7/16 19. North County (Bus & Rail Facilities) 1/26/17 1 Appendix C

Sepulveda & Ventura Site Visit: 5/21/14 Ridership: ~3,500 (2016) Transfer: Bus Sherman Oaks Galleria dius 2 m Transit Loading: on street ot ra inute 0 fo wa 50 lk Bus Stops within 500 ft. zone: 6 Number of Transit Lines: 9 Neighborhood Characteristics: Sherman Oaks, medium-density suburban center with commercial & residential. Ventura Blvd Vehicular Traffic: heavy Pedestrian Traffic: moderate Street Crossings: continental crosswalks

I-405 Speed Limits: 35 mph Collisions: 2 pedestrian, 2 bicycle within

500 ft. (SWITRS, 2011), Vision Zero High Sepulveda Blvd Sepulveda Injury Corridor (Ventura Blvd.)

Legend Bus Stop N

Efficiency • Bus shelters placed far (50 yards) from bus stop blade. • Transfer distance ranges from 150 - 600 ft. • Street design prioritizes vehicles. Clarity • Service information is available at Metro Rapid kiosks on Ventura. • Lack of wayfinding. • Line of sight to bus blades is blocked, or too distant. Metro Rapid stop lacks bus shelter. Accessibility • Continental stripping for crossings, however no traffic calming. • Sidewalk widths are wide at corners with open plaza. Comfort • Inadequate shelters; far from blades or only benches without shade or rain protection. • Inconsistent branding and facilities across Rapid lines. • Lean bars or benches are provided, but not used.

• Lighting is not consistent. Transit patrons prefer sitting on planters instead of using lean bars. 2 Appendix C

Vermont & Pico Site Visit: 4/17/14 Ridership: ~5,500 (2016) Transfer: Bus ius 2 m Transit Loading: on street ot rad inut 0 fo e w 50 alk Bus Stops within 500 ft. zone: 7 Number of Transit Lines: 4 Neighborhood Characteristics: El Salvador Community Corridor, low- density with commercial & residential. Vermont Ave Vermont Vehicular Traffic: heavy Pico Blvd Pedestrian Traffic: heavy Street Crossings: standard crosswalks Speed Limits: 35 mph Collisions: 3 pedestrian, 2 bicycle within 500 ft. (SWITRS, 2011), Vision Zero High Injury Corridors (Pico Blvd & Vermont Ave.)

Legend Bus Stop N

Efficiency • Metro Rapid and Local bus stops are separated. • Transfer distance ranges from 170 - 360 ft. Clarity • Minimal service information is provided for Rapid lines. • Lack of wayfinding. • Sight lines to bus blades blocked, or too distant to see. Accessibility • SW corner bus stop has very narrow sidewalk, and Sidewalk on Vermont is extremely narrow. is crowded during peak hours. • Crosswalks are faded and hard to see. • Driveway conflict in front of NE bus stop. Comfort • NE corner bus stop is often full and patrons spillover into landscaping. • Bus stops have been moved, but benches are still located at former bus stops. • Lack of shade and seating. • Stops are not clean or well-maintained.

Benches are not located at current bus stop locations. 3 Appendix C

7th & Broadway Site Visit: 4/22/14 Ridership: ~12,000 (2016) Los Angeles Theater Transfer: Bus Transit Loading: on street radius 2 minut oot e w 0 f alk Bus Stops within 500 ft. zone: 15 50 Number of Transit Lines: 17 Neighborhood Characteristics: Palace Theater Downtown Los Angeles, dense urban center with commercial, residential & Broadway light industrial. Vehicular Traffic: heavy 7th Street Pedestrian Traffic: heavy Bicycle: bike lane on 7th & Spring, bike share stations Street Crossings: colored crosswalks, leading pedestrian interval Legend Speed Limits: 25 mph Bus Stop Globe Theater Collisions: none within 500 ft. Bike Share Bike Lane N (SWITRS, 2011), Vision Zero High Injury Corridors (Broadway & 7th St.) Efficiency • Majority of bus stops located at corner for easy connections. • Transfer distance ranges from 25 - 330 ft. • Dedicated red curb space for buses. • Red pavers highlight intersection and mid-block crossings. Clarity • Sign clutter with multiple poles and blades for bus providers.

• Wayfinding signage provided by City BID. Street furnishings could be a barrier to boarding and alighting. Accessibility • Street furnishings partially block boarding area. • Bike share stations block bus loading areas. • Private vehicles block bus loading zone. Comfort • Overhang from storefronts provide shelter from weather. • Many stops lack benches and shelter. • Special lighting in coordination with bus stops. • BID officers and personnel maintain security presence and cleanliness. Interagency signage is not consolidated. 4 Appendix C

Chatsworth Station Site Visit: 5/20/14 Park Ridership: ~1,300 (2016) and Ride Transfer: Regional/Commuter Rail, BRT, radius 2 minut & Bus oot e w 0 f alk 50 Transit Loading: off street Amtrak Bus Stops within 500 ft. zone: 3 Number of Transit Lines: 9 Neighborhood Characteristics: Chatsworth, low-density with commercial & residential. Vehicular Traffic: low Pedestrian Traffic: low Bicycle: Metro Orange Line Bike Path, Park and Browns Creek Bike Path, 16 bike racks, 16 Ride bike lockers Canoga Ave Canoga Legend Street Crossings: standard crosswalks Bus Stop Station Entrance Transit Parking: 610 spaces (free) Metro Liner Collisions: Vision Zero High Injury Metrolink/Amtrak Bike Path N Lassen St Corridor (Lassen St.)

Efficiency • Transfer between Metro BRT and rail platform is short. Transfer to local buses requires long walk around Amtrak depot. • Transfer distance ranges from 100 - 500 ft. • Parking lot is very long; 285 - 1900 ft. walk from station. Clarity • Service information is available for Metro Orange Line and Metrolink; no information for local buses. • No wayfinding from BRT to ticketing for Metrolink. Metro Orange Line platforms are located adjacent to Amtrak and • Signage incorrect in at least 2 map cases; incorrect Metrolink platforms. wayfinding to bike parking. Accessibility • Barriers in parking lot sidewalk force pedestrians to walk through parking area. • Bike parking is located in highly visible location between BRT platform and parking lot. Comfort • Local bus stop lacks shelters. • LA County Sheriff security booth. • Security officer present at station until 7pm.

Bike storage is placed near security booth. 5 Appendix C

Van Nuys Station Site Visit: 5/21/14 Ridership: ~6,000 (2016) Transfer: BRT & Bus San Fernando Valley Civic Center dius 2 m Transit Loading: on street & on busway ot ra inut 0 fo e w Calvert St 50 alk Bus Stops within 500 ft. zone: 8 Number of Transit Lines: 8 Neighborhood Characteristics: Van Nuys, low-density with commercial & residential. Park and Ride Vehicular Traffic: heavy Orange Line Busway Pedestrian Traffic: heavy Park and Ride Bicycle: Metro Orange Line Bike Path, bike Aetna St lane on Van Nuys Blvd, 12 bike racks, 8 bike lockers Street Crossings: colored crosswalks Legend Van Nuys Blvd Nuys Van Transit Parking: 776 spaces (free) Bus Stop Oxnard St Station Entrance Speed Limits: 35 mph Metro Liner Collisions: 1 pedestrian, 1 bicycle within Bike Trail Bike Lane N 500 ft. (SWITRS, 2011), Vision Zero High Injury Corridor (Van Nuys Blvd.) Efficiency • Transfer to local buses from station requires up to 2-block walk. • Transfer distance ranges from 240 - 650 ft. • Informal kiss-and-ride zone occurs in the ADA parking lot to the south of busway. Clarity • Map of surrounding area and connections are available at Orange Line Station. • Wayfinding signage provided for parking, government center, and Metro Rapid lines; no wayfinding for local lines. Van Nuys crosswalk is long and not clearly marked. • Electronic display provides scheduled arrivals for Orange Line buses. Accessibility • Van Nuys crossing is poorly marked. • Signal timing for crosswalk is short. • Parking is split across Van Nuys. Comfort • Metro Orange Line has excellent shelters. • Local bus stops lack shelter. • Lighting and CCTV installed at Orange Line station. • Trash accumulating in landscaping. Parking lots extend along busway and lack security presence. 6 • Public restroom available. Appendix C

Del Mar Station Site Visit: 5/5/14 Ridership: ~3,000 (2016) Transfer: Rail & Bus radius 2 m foot inut Transit Loading: off street & on street 00 e w 5 alk Bus Stops within 500 ft. zone: 6 Number of Transit Lines: 11 Neighborhood Characteristics: Central Park Old Pasadena, medium-density with TOD & Park commercial & residential. and TOD Ride & Vehicular Traffic: moderate

Raymond Ave Park and S Arroyo Pkwy Pedestrian Traffic: moderate Ride Bicycle: 6 bike racks, 20 bike spaces in bike room Del Mar Ave Street Crossings: standard & decorated crosswalks Transit Parking: 610 spaces (paid) Legend Speed Limits: 30-45 mph Bus Stop Station Entrance Collisions: 1 pedestrian, 5 bicycle within Metro Rail N 500 ft. (SWITRS, 2011)

Efficiency • Passengers walk through development from station to street network. • Transfer distance ranges from 90 - 750 ft. • Bus stops are dispersed in the area. • Metro Rapid stops are outside the 500 ft. radius. Clarity • Wayfinding is provided by Metro and BID. • Bus stop wayfinding could be improved. Accessibility Bus stop is located adjacent to station entrance; interagency bus • Potential shortcuts through TOD and park. signage is clustered on single pole. • Informal kiss and ride in red zone/bus stops along Raymond Ave. • Park and Ride facility is located below station in garage. Comfort • Bus stops do not have shelters and/or benches. • Station is well maintained with landscaping, seating, and lighting. • Development provides security presence. • Pasadena Police Department has an office on the ground floor of the development. Station area is well maintained by private development. 7 Appendix C

Soto Station Site Visit: 4/22/14 Ridership: ~3,500 (2016) Transfer: Rail to Bus Transit Loading: off street & on street radius 2 minut oot e w 0 f alk Bus Stops within 500 ft. zone: 6 50 Number of Transit Lines: 6 Neighborhood Characteristics: Boyle Heights, Low-density urban neighborhood with commercial & residential. First St Vehicular Traffic: moderate Pedestrian Traffic: moderate Soto St Bicycle: bike lane on 1st St, 12 bike racks, 4 bike lockers Street Crossings: colored crosswalks

Legend Speed Limits: 35 mph Bus Stop Collisions: 2 pedestrian within 500 ft. Station Entrance Metro Rail (SWITRS, 2011), Vision Zero High Injury Bike Lane N Corridors (First St. & Soto St.)

Efficiency • Bus stops located at intersection, near station. • Direct pedestrian paths to all bus stops. • Transfer distance ranges from 25 - 200 ft. Clarity • Transit information is consistent across all modes. • Lack of wayfinding. • Real-time arrivals sign is not legible due to sun glare. Accessibility Adjacent bus stops on Metro property are busy, but do not have • Plaza provides sufficient space for waiting. shelters or shade. • Plaza design allows for good sight lines and direct access to bus and rail. Comfort • Lack of bus shelter, benches, and shade at Metro plaza area directly adjacent to bus stops. • Lighting fixtures are pedestrian scale, providing sufficient lighting for station, plaza and surrounding bus stops. • Plaza is well maintained but some adjacent bus stops are not. • Back of station may feel unsecure at night; visibility is obscured. Digital screens displaying train arrivals is not legible. 8 Appendix C

Expo/Crenshaw Station Site Visit: 4/2/14 Park and Ride Ridership: ~4,000 (2016) 100 ft north Transfer: Rail & Bus diu foot ra s 2 mi Transit Loading: on street 500 nut e w Bus Stops within 500 ft. zone: 4 alk Number of Transit Lines: 4

West Angeles Neighborhood Characteristics: Cathedral Crenshaw, low-density with commercial, church & residential. Crenshaw Blvd Crenshaw Vehicular Traffic: moderate Exposition Blvd Pedestrian Traffic: moderate Bicycle: bike lane on Exposition Blvd, 10 bike racks

Future TOD Street Crossings: standard crosswalks Future Crenshaw Transit Parking: 225 spaces (free) shared Line Terminus & TOD with adjacent church Legend Bus Stop Speed Limits: 35 mph Station Entrance Collisions: 1 pedestrian within 500 ft. Metro Rail Bike Lane N (SWITRS, 2011), Vision Zero High Injury Corridor (Crenshaw Blvd.) Efficiency • Bus stops are not located close to station, could require two crossings from station to stop. • Transfer distance ranges from 130 - 500 feet. • Parking is more than one block north of station. Clarity • Standard service information available at station. • Lack of wayfinding for connecting bus lines. • No line of sight to parking. Accessibility • Safe waiting zones are clearly marked at station Crosswalk over tracks has special striping. entrance/exits. • Bike racks block boarding area at NW stop. • Sidewalk at NB stop was busy at time of visit; may be at capacity during peak hours. • Pedestrians exit station into median in center of street, rather than sidewalk. Comfort • Pedestrians must cross street or rail tracks to reach sidewalk. • Lack of shelters and seating at majority of bus stops. • Lighting at bus stops is insufficient. Station parking is located approximately 800 ft from station and shared with adjacent church except on Sunday. 9 Appendix C

Downtown Long Beach Site Visit: 4/1/14 Ridership: ~6,000 (2016) Transfer: Rail & Bus Transit Loading: on street 500 foot radius 2 minute walk Broadway Bus Stops within 500 ft. zone: 11 Number of Transit Lines: 22 Neighborhood Characteristics: Downtown Long Beach; medium density with commercial, industrial & residential. Vehicular Traffic: moderate First St Pedestrian Traffic: moderate Long Beach Library Bicycle: bike path on Broadway, bike hub Street Crossings: standard crosswalk Speed Limits: 25 - 35 mph Pacific Ave Pine Ave Promenade Ocean Collisions: 1 pedestrian, 1 bicycle within 500 ft. (SWITRS, 2011) Legend Bus Stop Station Entrance Metro Rail Bike Path N

Efficiency • Bus stops clustered near station, along transit mall. • Transfer distance ranges from 0 - 1000 ft. • Street design prioritizes transit vehicles. Clarity • Lettered canopies effectively guide patrons to correct bus bays. • BID signs provide limited wayfinding. • Digital screens provide schedule information. • Comprehensive transit maps available. Nearest entrance to the adjacent bus plaza is not ADA compliant, making transfers much harder for ADA riders. Accessibility • ADA patrons must exit on west side of platform, adding roughly 350 feet walk to bus stops. • No formal kiss and ride. • Lack of marking for mid-block crossing. Comfort • Transit information center with public restrooms. • Design provides adequate shade, lighting and seating.

Canopies provide shade and wayfinding. 10 Appendix C

Crenshaw Station Site Visit: 5/14/14 Ridership: ~6,000 (2016) Transfer: Rail & Bus radius 2 minut Transit Loading: off street & on street oot e w 0 f alk 50 Bus Stops within 500 ft. zone: 3 Number of Transit Lines: 7 Neighborhood Characteristics: Low-density suburb with commercial, industrial, residential & airport nearby. I-105 Vehicular Traffic: heavy Pedestrian Traffic: moderate Bicycle: 12 bike racks, 4 bike lockers Street Crossings: standard crosswalks Transit Parking: 513 spaces (free) Speed Limits: 35-45 mph Park and Ride Collisions: none within 500 ft. Crenshaw Blvd Crenshaw Legend (SWITRS, 2012) Bus Stop 120th St Station Entrance Metro Rail N

Efficiency • Patrons must use western exit to access park and ride lot. • Transfer distance ranges from 75 - 600 ft. • Street design prioritizes vehicles and entry to highway, not pedestrians. Clarity • No wayfinding on platform guiding patrons to exit, or bus stops along Crenshaw, below the station. • Standard station maps available at rail station.

Accessibility Lack of shade and visible crosswalks on way to station. • Patrons can exit either side of Crenshaw Blvd. • ADA fare gates are only available on one side; no signs indicating ADA access at key decision points. • Some crossings lack pedestrian signaling. Comfort • Station plaza is located under freeway and is not well lit. • Rail platform along freeway and bus stops below freeway are very loud from traffic. • Lack of shade along sidewalk to bus stop.

Station plaza and bus stops are unpleasant and dark, even during the day. 11 Appendix C

Artesia Station Site Visit: 5/14/14 Ridership: ~8,000 (2016)

Gateway Transfer: Rail & Bus Towne Center t radius 2 min foo ute Transit Loading: off street 00 wa 5 lk Bus Stops within 500 ft. zone: 4 Number of Transit Lines: 11 Neighborhood Characteristics: Low-density suburban center with commercial, industrial & residential. Vehicular Traffic: low Pedestrian Traffic: heavy during peak period Bicycle: 6 bike racks

Park Street Crossings: n/a and Ride Transit Parking: 232 spaces (free), S Acacia Ave 40 spaces (paid/reserved) Legend Bus Stop Crystal Speed Limits: 8 mph in bus terminal Station Entrance Casino Collisions: none within 500 ft. Metro Rail Locked Gate N (SWITRS, 2011)

Efficiency • Direct connection from rail to buses on west side. • Transfer distance is short; platform is connected to parking lot and bus stops. • Station is disconnected from street grid and pedestrian network. Clarity • No wayfinding is provided. • Metro and Long Beach Transit signage are not integrated.

Accessibility Locked gate prevents efficient access to adjacent shopping center. • Locked gate blocks second station entrance to mall parking lot (on east), forcing pedestrians to make long detour. • Lack of sidewalks on adjacent streets. Comfort • Inadequate shelters; trees provide some shade. • Extensive use of CCTV on platform and throughout station area. • Parking lot is off the main road, and tucked behind a building, resulting in a lower perception of safety.

Lack of sidewalks on adjacent streets with bus stops. 12 Appendix C

Culver City Station Site Visit: 4/17/14 Ridership: ~9,500 (2016) Transfer Type: Rail & Bus 500 Foot Radius Transit Loading: off street & on street 2 min ute w alk National Blvd Bus Stops within 500 ft. zone: 4 Number of Transit Lines: 9 Neighborhood Characteristics: Venice Blvd Park and Ride Low-density commercial center.* Future TOD Vehicular Traffic: heavy Pedestrian Traffic: moderate Bicycle: bike lane on Venice, 20 bike racks, 22 bike lockers Street Crossings: standard crosswalks Transit Parking: 585 spaces (free) (temporarily closed for future Washington Blvd development, 285 temporary spaces) Legend Bus Stop Speed Limits: 35 mph Station Entrance Collisions: 2 pedestrian, 1 bicycle within Metro Rail Bike Lane N 500 ft. (SWITRS, 2011)

Efficiency • Large parking lots separate station from street grid and bus stops. • Transfer distance ranges from 415 - 575 ft. • Street design prioritizes vehicles, long wait time to cross Venice. Clarity • Wayfinding to local buses is integrated on station platform, and plaza. • Access to bike parking and bike paths are clearly marked. Wayfinding on station platform guides patrons to bus stops. Accessibility • Crossing Venice is difficult due to construction signage blocking access, and faded crosswalks. • Construction and lack of sidewalk from parking lot to sidewalk makes access unsafe for pedestrians. Comfort • Pedestrian connection to Venice Blvd is poor. • Bus stops have benches and shelter, but are not as well maintained as rail station.

*Note: Site visit was conducted during construction of the Expo Line. Lot east of station is currently being developed with hotel, housing, and retail/office. Lack of sidewalk from station plaza to Venice Blvd. 13 Appendix C

Wilshire/Western StationSite Visit: 4/23/14 Ridership: ~10,000 (2016) Transfer: Rail & Bus Transit Loading: off street & on street radius 2 minut oot e w 0 f alk Bus Stops within 500 ft. zone: 8 50 Number of Transit Lines: 11 Neighborhood Characteristics: Koreatown, medium/high-density with commercial & residential. Vehicular Traffic: heavy Pedestrian Traffic: heavy Western Ave Western Bicycle: 12 bike racks, 16 bike lockers, Wilshire Blvd Other: peak-hour bus lanes on Wilshire Street Crossings: colored crosswalks Speed Limits: 35 mph Wiltern Theater Collisions: 4 bicycle within 500 ft. Legend Bus Stop (SWITRS, 2011), Vision Zero High Injury Station Entrance Corridors (Wilshire Blvd. & Western Ave.) Metro Rail Peak Hour Bus Lane N

Efficiency • Most bus stops are clustered around intersection and station. • Transfer distance ranges from 150 - 450 ft. Clarity • Four transit providers serve this intersection; wayfinding is not well integrated. • Metro service information is provided in English and Korean. • Metro Rapid Line 720 has real-time arrival display integrated in bus shelter. Station plaza provides sufficient NW bus stop is located on • Station portal faces building rather than space for passengers to wait. narrow and uprooted sidewalks. intersection; not intuitive for wayfinding. Accessibility • NE and NW bus stops often reach capacity; NW sidewalk is too narrow to handle all patrons. Comfort • Only one transit line (720) has bus shelters. • Sidewalks along Western are in poor condition due to tree roots. • Retail at adjacent development.

Facilities and branding for Rapid lines vary greatly between service on Wilshire and Western. 14 Appendix C

Hollywood/Vine Station Site Visit: 4/23/14 Ridership: ~11,500 (2016) Transfer: Rail & Bus radius 2 minut Transit Loading: off street & on street oot e w 0 f alk 50 Bus Stops within 500 ft. zone: 9

Pantages Number of Transit Lines: 10 Theater Neighborhood Characteristics: Hollywood, high-density urban center Hollywood Blvd with commercial & residential. Vehicular Traffic: heavy Pedestrian Traffic: heavy Bicycle: 12 bike racks, Metro Bike Hub opening 2017. Argyle Ave

Vine St Street Crossings: standard crosswalks W Hotel Speed Limits: 25 mph

Metro Collisions: 8 pedestrian, 4 bicycle within Legend Bus Layover Bus Stop 500 ft. (SWITRS, 2011), Vision Zero High Station Entrance Injury Corridors (Hollywood Blvd. & Vine Metro Rail Bike Hub N St.)

Efficiency • Station portal is set back from sidewalk and easily accessible through plaza. • Transfer distance ranges from 150 - 700 ft. • Informal kiss and ride occurs along street in red zones. Clarity • Multiple transit providers serve this intersection; wayfinding is not well integrated. • Some wayfinding is provided by BID.

Accessibility Spikes on planters prevent people from loitering in station plaza. • Long distance to westbound bus stop requires patrons to cross two major streets. • Crosswalk safety could be improved by implementing continental crosswalks. Comfort • Inadequate shelters at bus stops, some shade provided by buildings and trees. • 1-2 benches provided at bus stops in direct sun. • Bus stops are crowded, many patrons choose to stand against building in shade.

Crosswalks could be improved to increase visibility. 15 Appendix C

7th St / Metro Center Site Visit: 6/17/14 Ridership: ~100,000 (2016) Transfer: Rail & Bus

LA Central Transit Loading: off street & on street Library Bus Stops within 500 ft. zone: 17 50 Number of Transit Lines: 35 0 f oo t r Neighborhood Characteristics: ad iu s Downtown Los Angeles, dense urban 2 m i nu center with commercial, residential & te w Fig at 7th a light industrial. lk Figueroa St 7th St Vehicular Traffic: heavy Pedestrian Traffic: heavy Bicycle: bike lanes on 7th, Figueroa, Flower St The Bloc Grand, bike share stations

Legend Other: peak-hour bus lanes on Figueroa Hope St Bus Stop Street Crossings: continental crosswalks Station Entrance Metro Rail Speed Limits: 35 mph Peak Hour Bus Lane Collisions: Vision Zero High Injury Bike Share Bike Lane N Corridors (7th St. & Figueroa St.)

Efficiency • Multiple entrances to rail station and many bus stops on adjacent streets. • Transfer distance ranges from 0 - 130 ft. • Street design prioritizes pedestrians, crossings are well-timed and provide enough time to cross. • Patrons may need to cross multiple streets. Clarity • Station entrances are not clearly marked. • Wayfinding at street level is provided by BID.

• Lack of wayfinding to bus lines. Entrances to rail station are not clearly identified. Accessibility • Sidewalks are too narrow to accommodate bus patrons. • Patrons may need to cross multiple streets. • Escalators are well located at intersections, but elevators are hidden from sidewalk. Comfort • Lack of bus shelters; shade is provided by trees and adjacent buildings. • Bus stop is frequently cleaned by BID.

Sidewalks are crowded at bus stops with patrons waiting. 16 Appendix C

Willowbrook Station Site Visit: 9/15/16 Ridership: ~52,000 (2016) *67% of total riders transfer between Blue and Green radius 2 minut oot e w 0 f alk lines. 50 Transfer: Rail & Bus Transit Loading: off street Imperial Hwy Bus Stops within 500 ft. zone: 6 Number of Transit Lines: 7 Neighborhood Characteristics: Willowbrook, low-density with I-105 commercial & residential. Vehicular Traffic: heavy Pedestrian Traffic: moderate Bicycle: 14 bike racks, 6 bike lockers Kenneth Street Crossings: standard crosswalks Hahn Wilmington Ave Plaza Transit Parking: 231 spaces (free) Legend Speed Limits: 35 mph Bus Stop Collisions: Vision Zero High Injury Station Entrance Metro Rail N Corridor (Wilmington Ave.)

Efficiency • All connecting buses stop at station plaza. • Transfer distance ranges from 0 - 200 ft. • Most transfers occur within station area. • Lack of crosswalks to access station from adjacent streets. Clarity • Lack of signage at key decision points. Accessibility • Nearby highways may hinder convenient pedestrian access to neighboring destinations. The bus plaza is situated under freeway and not well lit. • Pedestrian access to the station area is limited by minimal crosswalks. • Pinch-point for pedestrians at mezzanine between Green and Blue lines. Comfort • Green line platform is very loud (next to freeway). • Platforms are not well lit. • Blue Line platform is short and narrow with limited amenities such as benches. • Limited landscaping or lighting on the bus plaza below. Note: Metro is currently making major Transferring between the Green and Blue Line on mezzanine can improvements to this station (2018). be crowded. 17 Appendix C

Pico Station Site Visit: 3/9/16 Ridership: ~18,000 (2016) Transfer: Rail & Bus LA radius 2 minut Transit Loading: off street & on street Convention oot e w 0 f alk Center 50 Bus Stops within 500 ft. zone: 4 Number of Transit Lines: 20 Neighborhood Characteristics: Downtown Los Angeles, dense urban Figueroa St center with commercial, residential & light industrial.

12th St Vehicular Traffic: heavy Flower St Pedestrian Traffic: heavy Bicycle: bike share stations Other: peak-hour bus lanes on Figueroa Street Crossings: continental crosswalks Legend Speed Limits: 30 mph Bus Stop Station Entrance Pico St Collisions: Vision Zero High Injury Metro Rail Corridors (Figueroa St. & Pico St.) Peak Hour Bus Lane Bike Share N

Efficiency • Bus stops are clustered at intersections while rail platform is located in center of block. • Transfer distance ranges from 0 - 500 ft. • Station is close to LA Live and Convention Center, making it a hub for large groups going to/from events. Clarity • Unclear where connecting bus stops are located. • No signage directing riders to the main destination points adjacent to the station. Accessibility Crossing the tracks to reach the platform is not ideal. • Station platform is very narrow. • Ramp is provided at one of two entrances to the station. • Rider must cross tracks to reach the platform. Comfort • Landscaping in trackway medium is not maintained. • Seating on the platform is limited. • Canopy only covers parts of the platform, lack of shade. Locating adjacent bus stops is hard as there is no clear wayfinding. 18 Appendix C

El Monte Station Site Visit: 9/7/16 Ridership: ~20,000 (2016) Transfer: Bus dius 2 min ot ra ute w fo al Transit Loading: off street & on street 00 k 5 Bus Stops within 500 ft. zone: 25 Future TOD Number of Transit Lines: 19 Neighborhood Characteristics: El Monte, low-density with commercial, El Monte Busway residential. Vehicular Traffic: heavy Pedestrian Traffic: low Ramona Blvd Bicycle: 26 bike racks, bike hub, Santa Anita Ave connection to Rio Hondo Bike Path Street Crossings: standard crosswalks Transit Parking: 1,031 spaces (paid) Speed Limits: 35 mph Legend Bus Stop Collisions: data not available Metro Station Entrance Division 9 Bike Hub Bike Path N

Efficiency • Most bus lines serve the station; few lines operated by municipal agencies stop outside. • Two-level bus facility eliminates pedestrian crossings inside station (local and regional). • Transfer distance ranges from 0 - 500 ft. Clarity • Digital signage effectively guide patrons to correct bus bays. • Lack of wayfinding for transit lines that stop outside bus station. Two level bus facility clusters regional and local service with digital Accessibility bus signage. • Crosswalk safety could be improved by implementing continental crosswalks. • Bi-directional ramps used at plaza. • Access to the second level of the bus facility requires riders to go down, then back up, making it harder for ADA riders with only one elevator. Comfort • Transit information center with public restrooms and 24/7 security presence. • Landscaping and artwork improves aesthetics.

• Bike hub provides long-term storage and repair Station plaza is pleasant and inviting. center. 19 Appendix C

North County Facilities Site Visit: 1/26/17

1 2

4 5

Legend # Transfer Site N

Overall North County Facilities Takeaways Transfer Sites • Bus facilities vary greatly within north county area 1. Lancaster City Park Bus Plaza with large bus plazas, to sidewalk stops with no 2. Lancaster Metrolink Station amenities. 3. Palmdale Metrolink Station • Metrolink stations connect riders to northern LA 4. McBean Regional Transit Center County communities. 5. Santa Clarita Bus Stops • Most Metrolink stations connect directly to a bus plaza to allow for quick and easy transfers.

20 Appendix C

Lancaster City Park Site Visit: 1/26/17 Bus Plaza

2 minute dius walk t ra foo 0 50

Drivers Wy Avenue K 8 10th St

Bus plaza provides shelter and seating for riders waiting for their bus.

Lancaster City Park

City Park Dr

Legend Bus Stop Bike Path N Route signage and information. Efficiency • Multiple bus routes use plaza, easy to transfer. Clarity • Route map and schedule is provided on individual bus poles. • Real time signage is available. Accessibility • Audio push button provides bus arrival information. • Park-n-ride facility is directly adjacent to bus Audio push button. plaza. Comfort • Sufficient waiting space is available. • Screened off shelters help provide protection from elements.

Display provides real time bus information. 21 Appendix C Lancaster Metrolink Station Site Visit: 1/26/17

Lancaster Blvd 2 minute dius walk t ra foo 0 50

Sierra Hwy

Milling St Wayfinding at the entrance to the station parking/drop off areas along Sierra Hwy.

Legend Bus Stop Station Entrance Bike Path N Efficiency • Station serves Metrolink trains and Amtrak Thruway buses. Station platform provides shade structures for waiting. • Lacks direct connection with adjacent bus routes. Clarity • No wayfinding signage to direct passengers to bus connections or adjacent amenities. Accessibility • Station is located adjacent to a major arterial. • Entire station is gated off, with only one entrance/ exit point. Comfort • Convenience store is located adjacent to platform. Bike parking spaces available in parking lot.

Bus stops along Sierra Hwy, a busy arterial. Ticketing equipment is available Parking lot facing Sierra Hwy. on the platform for ease of use. 22 Appendix C

McBean Regional Site Visit: 1/26/17 Transit Center

t radius 2 min foo ute 00 w 5 alk

Mall Entrance McBean Pkwy

Bus plaza is separated from street traffic and allows for clear transfer between bus routes, and park-n-ride facility.

Valencia Blvd

Legend Bus Stop Bike Path N People cross between bus bays without a marked crosswalk. Efficiency • Multiple bus bays allow for customers to board/ alight quickly. • No clear pedestrian markings across bus plaza area. Clarity • Canopies create station identity. • Real time screens are too high and hard to see info. • Very little wayfinding is provided. Shade canopies and real-time bus information are provided, but Accessibility high and hard to see. • Plaza provides sufficient space for waiting and loading. Comfort • Bus plaza has very little seating. • Canopies are high and don’t provide a lot of shade, nor shelter from wind.

Transit center can accommodate up to 17 buses at a time. 23 Appendix C Palmdale Metrolink Station Site Visit: 1/26/17

2 minute dius walk t ra foo 0 50

Transportation Center Dr

Clock Tower Plaza Dr Bus plaza is located adjacent to the station and provides nice Avenue P 12 waiting area for riders.

Legend Bus Stop Station Entrance Bike Path N Efficiency • All services (bus and rail) are centrally located in Designated crosswalks provide clear path between parking lot and one station area. station. Clarity • Clear wayfinding is provided throughout with specific “transfer” information. Accessibility • Station is located away from the main road, and there is only one entrance point. • Path between rail and bus connections is safe and direct. Comfort • Indoor waiting area is available at the station for Bike parking is provided close to the station, between the platform patrons waiting to board. and the bus plaza. • Lighting is provided throughout the station. • Artwork and landscaping bring color and interest to the station.

Indoor waiting area provided. Clear wayfinding. 24 Appendix C

Santa Clarita Bus Stops Site Visit: 1/26/17 Overall, bus stops within North LA County, specifically within Santa Clarita vary greatly. Most of the stops are within predominantly residential communities and have limited amenities. Some bus stops have a bench and a trashcan. In areas with more commercial uses, bus stops have more amenities, including shelters. In many areas, roads are wide and traffic travels fast, creating an unpleasant environment for riders waiting for a bus.

Stop across from City Hall (Citrus St & Valencia Blvd).

Typical residential bus stop.

Pedestrian bridge over Valencia Blvd.

Typical bus stops along major Many stops have limited commercial corridor. amenities. 25 METRO TRANSFERS DESIGN GUIDE MARCH 2018