Message from the Ceo
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MESSAGE FROM THE CEO Iceland is an island nation that relies heavily on flight transportation and trading with other nations. We wish to welcome our guests while still being able to enjoy the excitement of being able to travel to exotic places, experience new cultures and exchange knowledge and goods with other nations. These lead to progress, and we thereby create economic growth for the national economy. We here at Isavia also understand that the growth must be sustainable and that we must work in harmony with our community. It is a matter of some satisfaction that the international flight sector as a whole is working together to reduce carbon emissions. We are also aware that we must play our part and that co- operation is the key to success. We have set ourselves a course and action plans which we will work toward with every effort in co-operation with our business partners. We will e.g. work with neighbouring local authorities at Keflavík Airport toward a future vision of the area, taking into account the UN Global Goals. This is not least because Keflavík Airport is the largest workplace on the Reykjanes peninsula, and the growing scope of the airport has, therefore, a considerable impact on the municipalities around it. 2018 was another busy year for us. Passenger movements through Isavia airports totalled just under 10.6 million in 2018, an increase of just under 11% from 2017. The number of international passengers using Icelandic scheduled-flight airports increased from just under 8.8 million to just over 9.8 million, i.e. an increase of some 12% year-on-year. The number of domestic passengers fell over the same period, from just over 772,000 to just under 737,000, i.e. a decrease of some 5%. The year’s operations went well, and despite a greater slowdown in passenger number increases than had been anticipated during the latter part of the year, the operating results were in accordance with the company’s original financial forecasts. The operating income of the Group amounted to almost ISK 42bn and increased by ISK 3.8bn between years, or by around 10%. EBITDA, i.e. results before depreciation, financial items and taxes, increased by almost ISK 1.5bn, or 15%. The total assets amounted to ISK 79.8bn at year-end 2018, an increase of ISK 7.3bn between years. The position of cash and cash equivalents continued to be strong by the end of the year, as did the company’s access to borrowed funds for continued development. Isavia’s tax footprint for 2018 was ISK 9,152m. This is the proportion that the Group pays or collects in the form of taxes and public levies, together with matching contributions to employee pension funds. Increased scope of operations and growth calls for new solutions, with the added fact that great challenges await us internationally. With this in mind, Isavia’s policies were revised. Increased focus was brought to bear on corporate responsibility in accordance with the company’s policies that were set in this regard in 2016. We will continue to work on the adoption of the policies in co-operation with our employees, business partners and the local community. We have been party to the UN Global Compact since 2016. By virtue of its participation, Isavia undertakes to ensure that its polices and work practices are in accordance with the ten basic rules of the United Nations on human rights, work issues, environmental issues and actions against corruption. We undertake, moreover, to participate in projects supporting the UN’s Sustainable Development Goals and to publish information on the company’s social responsibility. We concentrate on issues in a number of fields, and the company sets itself high standards in this respect every year. Objectives and related improvement projects were selected with reference to the nature and policies of the company, comments from external stakeholders and the principles of the UN Global Compact, international goals and related government priorities. The objectives for 2019 are linked to six of the seventeen UN Global Goals. WE UNDERTAKE, MOREOVER, TO“ PARTICIPATE IN PROJECTS SUPPORTING THE UN’S SUSTAINABLE DEVELOPMENT GOALS AND TO PUBLISH INFORMATION ON THE COMPANY’S SOCIAL RESPONSIBILITY. „ Isavia issues an annual and social responsibility report according to the criteria of the Global Reporting Initiative for the third time this year. The report is modelled on the GRI Standards: Core this year together with GRI-G4 special provisions for airports. These special provisions deal specifically with the challenges and opportunities faced by airports when it comes to sustainability. Consideration is given to the company’s operations and to their impact on the economy, the environment and the community. The report is only issued electronically on the Internet this year. A large number of employees from all departments within the company were involved in its preparation, and we recruited an external consultant to review and ensure the reliability of the information. We welcome any and all comments on the content of the report, as continuous improvements are an integral part of our operations. The key to success lies in the concentrated efforts of the employees of Isavia. I would like to express my thanks to all my colleagues for all their efforts and excellent collaboration. We are a united team! Together, we perform better. This social responsibility report describes the operation of Isavia in 2018. The report is published as a progress report toward our goals as regards the UN Global Compact Convention (UNGC). Thereby we confirm our wish to work in accordance with the ten principles of the UN and work toward global goals. We declare our continued support of the UN Global Compact. Björn Óli Hauksson, CEO ISAVIA’S OPERATIONS Isavia is a publicly owned company responsible for the operation, maintenance and development of airports for scheduled flights and landing sites in Iceland. In addition, the company provides air navigation services for domestic and international flights over the northern part of the North Atlantic Ocean. MISSION Isavia is a service company in airport ISAVIA’S POLICY operations and air navigation and forms the foundation for Iceland’s civil Isavia is responsible for the operation and aviation. We work maintenance of the infrastructure that is the basis together to be a part of a pleasant journey for aviation services in Iceland, connections to the both in Iceland and wider world and flights between three continents abroad. over a large areaIts operations are of considerable national interest. The employees, moreover, make VISION every effort to conduct their work in a safe and Centre for aviation in efficient manner in harmony with the community. the North Atlantic. The importance and priorities of these operations are reflected in the company’s policy pyramid. OUR VALUES SAFETY Safety is our middle name. We are aware of risks, follow recognised processes and thereby contribute to the safety of the public, customers and staff. This is achieved by means of disciplined operating procedures, constant gathering of knowledge and systematic monitoring. CO-OPERATION We are one team. Co-operation leads to success. We respect the work of others and work in harmony with the community around us. SERVICE We are hospitable. We provide a good service, welcome our customers and meet their expectations with a positive attitude and respect. POLICY FORMULATION OUR GOALS Isavia is a publicly owned company and operates in Our goals are pillars which help us to work accordance with operations and state-ownership in a targeted way to legislation. The company’s policies are formulated fulfil our misson and by its Board of Directors and Executive Board achieve our vision. A within this framework. A review of the company’s desirable and progressive policies was completed in 2018. It was decided to workplace offering sharpen the company’s mission, vision, values and enjoyable challenges goals. Policies were arranged into a policy pyramid, and the Board of Directors approved the overall • Valuable and efficient service policy mid-way through the year, after consultation with staff. In accordance with the priorities • Operations established for the company’s operations, social featuring targeted responsibility was adopted as one of the adoption of new technology and company’s goals. Managers and staff are expected development of to follow company policy, and the Executive Board processes and is responsible for implementing policy. responses • Profitable company Isavia has set support policies in accordance with in the short and long the company’s overall policy where appropriate. term based on strong There exist policies on staff, social responsibility, infrastructure the environment, quality, safety, information • A socially security, working conditions, marketing and risk. responsible company The also exists a gender equality plan, a See more about purchasing practice policy, a code of conduct for Isavia's policy employees, codes of conduct for suppliers and ownership policies for the Duty Free Store and Tern. The executive directors of each field are responsible for support policies as appropriate. Support policies are set and reviewed in accordance with formal procedures, and policies are approved by the Managing Director or the Board of Directors, as appropriate. Decisions on Isavia’s day-to-day operations, including issues relating to social responsibility, are taken by the company’s Managing Director and Executive Board. Isavia’s Board of Directors monitors issues related to this field and regularly discusses matters concerning the company’s financial position, development plans, organisational issues, service and efficiency, human resources and security and quality issues. ISAVIA’S OPERATIONS Isavia is a publicly owned company responsible for the operation, maintenance and development of airports for scheduled flights and landing sites in Iceland.