Small Label... Great Year Table of Contents

3 Introducing 17 UTZ CERTIFIED Good Inside® UTZ CERTIFIED Good Inside® 20 Cocoa UTZ CERTIFIED Good Inside® 4 Message from the Board by Nico Roozen 22 UTZ CERTIFIED Good Inside® 6 Message from the UTZ CERTIFIED 23 Palm Oil Traced by UTZ CERTIFIED Good Inside® Team Good Inside® by Juliette Caulkins UTZ tracing palm oil for Roundtable on Sustainable Palm Oil (RSPO) 8 Certification Credibility and Innovation: 24 Round Table Developments The UTZ CERTIFIED Good Inside® Codes of Conduct and Certification 26 People Behind the Program 10 Producer Support 28 General Notes to the Accounts From good farmers to better businessmen Collaboration with Solidaridad 29 Comments to the 2009 Financial Statements 12 Monitoring and Evaluation 30 Financial Accounts 2009 Impacts of UTZ Certification in origin 32 Auditors Report 15 UTZ Traceability System Sustainable 33 Sponsors and transparent trade 34 Outlook 2010 16 Octopus by Juliette Caulkins

2 Introducing UTZ CERTIFIED

UTZ CERTIFIED Good Inside® is UTZ CERTIFIED’s vision is to dedicated to creating an open achieve sustainable agricultural and transparent marketplace for supply chains in which: agricultural products. To achieve this UTZ CERTIFIED’s main tools are Farmers are professionals the UTZ Traceability System and implementing good practices. the Code of Conduct. These Industry (food, non-food, tools are like the two chambers energy) takes responsibility by of the heart or core of UTZ, demanding and rewarding whereby the Code of Conduct sustainably grown products. leads to good agricultural Consumers buy products practices and the Traceability that meet their standard for System leads to transparency of social and environmental trade markets. responsibility.

Small Label... Great Year Message from the Board By Nico Roozen

Some time ago, We had just passed the sixth productivity are the key factors for I had a meeting floor. I passed my exam. smart and sustainable land use. with a CEO of one After our arrival in the board The UTZ certification program of UTZ CERTIFIED’s room I explained further. is a first mover in this process business partners. We to adjust the coffee, cocoa, met each other at “The core strategy in the and tea sectors to these the entrance to his UTZ CERTIFIED Good Inside® new standards: a challenging office building. He guided me to program is the focus on process of innovation. Farmers the elevator and asked, ‘Can you the economic aspects of are becoming agricultural give me an elevator pitch? My production. Higher quality, entrepreneurs, responding to the question is: What is UTZ CERTIFIED’s higher productivity and cost new demands of the market. mission? We have ten floors to go.’ reductions are the key aspects of our approach. Compared This annual report presents/ I was surprised and challenged; to other certification schemes, charts on the progress that we the doors closed and I began this emphasis is unique. The real have made. All stakeholders my pitch. “In essence, UTZ challenge is to produce more involved have made their CERTIFIED’s mission is to redefine with less: less inputs, because contributions: producers, traders, quality. Up to now, quality has fertilizers and pesticides will brand owners, retailers and civil been perceived as product become costly and scarce; society organizations. This joint quality: the physical appearance less water use, because of effort does not tell another story of a product and the taste. The the critical situation of water about reality; it changes reality. demand of the future is to add shortages; lower energy social and ecological quality to use throughout the chain to I want to express a special word this; a new three-dimensional decrease the pressure on of thanks to Juliette Caulkins, understanding of what quality natural resources. It’s also our interim Executive Director. is about. The company that necessary to produce fewer She has done an excellent understands this major switch outputs. For example: lower job. To lead an understaffed in business practice, and is a emissions of green house gasses. organization with limited first mover, will benefit from new resources, yet high ambition, is opportunities in the market.” ‘Precision agriculture’, with the not easy. She created a talented application of the best agricultural team with committed experts in “OK”, said the CEO, techniques and optimisation of all the fields of the UTZ CERTIFIED “this sounds good”. soil cultivation and vegetation operations. Juliette will continue

4 UTZ CERTIFIED Good Inside Annual Report 2009 as Commercial Director while to improve our communication ambition to become a player Han de Groot joins us in February concept in order to reach a high in different sectors, from Coffee, as our new Executive Director. level of visibility of UTZ CERTIFIED Cocoa, Tea & Palm Oil, to As a board, we welcome him and our Good Inside program in expanding cooperation with and will support him in this the market place. The leading the roundtables for better sugar challenging and dynamic job. program and CSR and soy. In all of these sectors, concept for the future will be urgent changes are needed. UTZ For the year to come we have set multi-product. Among brands CERTIFIED Good Inside® is ready clear targets. We want to improve and retailers, there is growing to play its role. our governance structure and criticism of the proliferation of to transform the organization sustainability labels. Consumers in to a vital multi-stakeholder are confused and multi-product organization with full participation companies prefer one supplier and a fair say for all partners for their sustainability programs. Nico Roozen involved in our program. We want Therefore, it is UTZ CERTIFIED’s President of the Board of Directors

Small Label... Great Year Message from the UTZ CERTIFIED Team By Juliette Caulkins

I am proud to responsibility by demanding product specific Code present the UTZ and rewarding sustainably Development, facilitating CERTIFIED Good grown products, and consumers Certified farms and enabling Inside® 2009 buy products that meet producer training workshops. Annual Report. their standard for social and Enclosed you will environmental responsibility. What this clearly showed find our noted us, is that amid this climate, achievements, financial Against the backdrop of a sustainability remains statement and milestones which financial crisis and consumer critical to businesses and illustrate our outreach and unease in 2009, the UTZ governments even during an efforts to create an open and CERTIFIED Good Inside® economic downturn. transparent marketplace for program still recorded a 6% agricultural products. increase in purchasing of Issues such as climate change, certified volumes of Coffee and human rights and corruption I also want to thank the in its first year the UTZ Traceability will not vanish as a result of tremendous UTZ Team System tracked more than economic decline. Whether worldwide who work with 100,000 metric tons of RSPO it be called “green”, “eco- passion and excellence to certified sustainable Palm Oil. friendly”, or “sustainable”, it achieve sustainable agricultural is about environmental and supply chains in which farmers Additionally, both the Cocoa socially sound practices as an are professionals implementing and Tea Programs met their integral part of our lives and good practices, industry takes milestones of achieving what we do. The business case

6 UTZ CERTIFIED Good Inside Annual Report 2009 for managing these and other An understanding emerged that issues is abundantly clear. At UTZ sustainability must reach through CERTIFIED we would even argue the entire supply chain and that companies operating in a that a new vision is needed on difficult economic environment practices have much to gain by which addresses production, improving their environmental environmental and social needs and social performance. all together.

2009 saw industry making In 2009 “going green and commitments to sustainable sustainable” moved to business practices as part of a become more of a lifestyle, long term strategic framework part of our DNA, rather than which looked to act beyond just a trend or buzzword to be one financial year. incorporated somewhere in a marketing statement. Brands and retailers became public about running their business in a responsible way, sharing their long-term visions, designing supplier codes, and engaging with Juliette Caulkins stakeholders in the local arena. Interim Executive Director

Small Label... Great Year Certification Credibility and Innovation: The UTZ CERTIFIED Codes of Conduct and Certification

“Becoming a full ISEAL Based on the experiences of the and Vietnam (December) and member is an important UTZ program and stakeholder a new version of the Internal step for UTZ CERTIFIED, consultations in 2009, UTZ Control System (ICS) Manual for underlining our commitment CERTIFIED revised and launched Coffee was released. to credibility, transparency three new UTZ CERTIFIED Good and constructive Inside® Codes of Conduct! Within the framework of the cooperation within the The Coffee Code was the first UTZ CERTIFIED Cocoa program, sustainability sector!” one to be released with its ICS trainings for producer new continuous improvement organizations were held both Britta Wyss-Bissang structure – and the response in Côte d’Ivoire and in Ghana UTZ CERTIFIED Standards from both the field and and a completely new and and Certification Manager sustainability sector has been Cocoa specific ICS Manual very positive and encouraging! was developed. Another In April and July respectively, important milestone towards the final version 1.0 of the long a certified supply chain awaited UTZ CERTIFIED Cocoa was the development of an and Tea Code of Conduct were auditors’ manual that gives released and soon after the first further guidance regarding the certifications were carried out certification against the Cocoa by the independent third party Chain of Custody requirements. certification bodies. The Tea program held a participatory Code training in Parallel to the launch of the new Kenya where participants from code documents, trainings and UTZ CERTIFIED tea origins in workshops to implement the Africa as well as representatives programs were carried out in from Southern Africa and Latin origin countries. For the Coffee America were trained on the program, several local guidance code and its implementation. documents were developed in intensive regional workshops Voluntary standards and such as in Colombia (March), certification programs receive Brazil (May), Central America growing attention from (August), East Africa (September) producers, NGO’s, industry but

8 UTZ CERTIFIED Good Inside Annual Report 2009 also governments. An important on Sustainability Assessment granted full ISEAL membership observation is the impact (COSA), commissioning studies in January 2010! voluntary standards have in in Kenya, Brazil and Vietnam (for producing countries. In 2009 UTZ Coffee) and Côte d’Ivoire and UTZ CERTIFIED Standards and CERTIFIED continued to invest Ghana (for Cocoa, together with Certification Manager Britta time and resources in monitoring Solidaridad). Wyss-Bisang: “Becoming a full and evaluation of its program by ISEAL member is an important developing program indicators Based on the procedure step for UTZ CERTIFIED, and carrying out achievement submitted to the ISEAL Board underlining our commitment to studies in major coffee production meeting in December 2009 and credibility, transparency and origins. UTZ CERTIFIED also works further standard documents constructive cooperation within closely with the Committee handed in, UTZ CERTIFIED was the sustainability sector!”

Small Label... Great Year Producer Support From good farmers to better businessmen · Collaboration with Solidaridad

Growth Production of UTZ CERTIFIED Coffee 2003 2004 2005 2006 2007 2008 2009 over 2009

Volume of green coffee certified (tons) 40,400 53,600 108,500 185,500 218,358 308,464 365,010 18.33%

Volume of green coffee (60-kilo bags) 673,333 893,333 1,808,333 3,091,667 3,639,300 5,141,059 6,083,496 18.33%

Number of new producers -- 282.7 69 115 62 35 59 68.57%

Weighted average premium paid ($cents/lb) - 2.7 4.4 4.4 4.7 6.2 5.0 -19.84%

Number of producing countries 10 14 16 18 18 19 21 10.53%

Sustainable economic The Solidaridad Support Network development is the best is a base organization of solution to structural poverty in Field Representatives in main developing countries therefore producing countries linked to their UTZ CERTIFIED and Solidaridad and UTZ CERTIFIED regional centers, coordinated Solidaridad have a facilitate extensive programs from a central Solidaridad office strategic partnership, for producer support, using in the . Together this creating a producer a range of instruments to team manages programs to support network and pay consistent attention to support global farmers directly improvement program training, quality management, in the improvement towards wich addresses the financing, exchange of sustainable production and economic, environmental experience, management, together with their partner UTZ and social needs of the efficiency and sales. These CERTIFIED achieve market access producer and facilitates services are used by tens of to (certified) sustainable markets. quality and volume thousands of farmers and other Solidaridad Field Managers needed by the market. producers all over the world. facilitate sustainable solutions

10 TM ISBN: UTZ CERTIFIED Good inside UTZ Implementation Guide Interpretation and examples for the ful llment Solidaridad of the Code of Conduct - Co ee Co ee Support Network

and support to an even broader projects and cooperation with group of farmers through an local supporting organizations. additional layer in the support network by using experts, The team of Field Managers trainers and implementers in focuses the support program on different local and international the good practices needed for organizations. the UTZ Certification program. By using the balanced code of Solidaridad in this broader UTZ CERTIFIED as a basis for the Support Network plays an good practices and adding a important coordinating role focus on productivity, quality and is pro-active in the and efficiency, farmers improve development of specific on income, social & environment practical knowledge, sustainability and are prepared training of agro-technicians, for other certification and quality implementation of support market opportunities.

Small Label... Great Year Monitoring & Evaluation Impacts of UTZ Certification in Origin

What changes are made on farms consultants were analyzed and carried out for the projects in Côte in order to obtain and maintain compiled by ‘Universidad del d’Ivoire and Ghana. Baseline data certification? What are the main Istmo’, a university located in has been collected and the first difficulties and challenges for Guatemala. The full report has results are expected soon. producers to become certified? been finalized recently and will be What are the main benefits of published in January 2010. Planned activities for 2010 certification according to Coffee: UTZ CERTIFIED has certified producers? For the tea program, which was contracted an independent party launched in 2008, UTZ CERTIFIED to conduct a three year impact In order to answer these important invited the first certified producers study on UTZ coffee certification questions for our coffee program, from Malawi to present their in Vietnam, Kenya and Brazil. The UTZ CERTIFIED hired independent experiences with UTZ certification study focuses on the costs and consultants to collect this during a training workshop in benefits of certification. First results information in key producing Kenya. The producers shared are expected in the third quarter countries in Asia, Latin America the benefits and challenges of 2010; the full report is scheduled and Africa. During the second of certification with the other for 2012. Another independent quarter of 2009, consultants visited participants, resulting in impact study will be conducted groups of smallholders as well as constructive discussions and very by a Dutch university. This three large estates in Brazil, Vietnam, useful feedback for the program. year study will focus on coffee India, Colombia, Guatemala Finally, to collect this information and tea producers in East Africa. and Kenya. The country reports for the cocoa program, an The impact study on the cocoa prepared by the independent independent impact study is being projects in West Africa will continue.

12 UTZ CERTIFIED Good Inside Annual Report 2009 Social impacts

Access to education “A farm has a program of digital inclusion (computer skills) in partnership with the local workers union. The training is provided to their employees and their families that otherwise would not have access to it in the rural area. The digital inclusion allows them to achieve better salaries and skills after placement in the labor market. Another producer pays 10% more to workers who are striving to complete their studies”. (Rancho Fundo and Ponto Alegre, Brazil)

Access to healthcare “A hospital ward has been opened where Economic impacts farm workers as well as other local people are attended. No person is excluded of using these Productivity improvements benefits. There are always some medicines and a “Before being certified, in 2007 I had a total full time person is in charge of the clinic.” (Finca productivity on my farm of 2.1 hectares of 7,000 los Cerros, Guatemala) pounds, at this date (2009) I have a productivity of 11,000 pounds of parchment. That represents Improved working conditions an income increase.” “We are now more conscious about our personnel (Cooperativa San José El Obrero, Guatemala) working on the farm being treated well and get fair wages. Bonuses are used to reward workers at the Efficiency improvements end of the year. Up to $190 has been distributed After conducting a soil analysis the producer among workers as a commitment reward.” has adjusted his fertilizer plan. “Before (Cooperativa Anserma, Colombia) certification I fertilized 3 times a year with 80 gr/ plant, now I fertilize two times a year and apply 100 gr/plant; with this measure I saved labor and fertilizers, while farm productivity has not been affected. Savings have been US$39/ha”. ( Cooperativa Anserma, Colombia)

Quality improvements “The percentage of Class 3 & 4, which fetch better prices, has increased above 80% since certification, unlike 2006/2007 when they only produced 26.1% of class 4.” (Rianjagi Coffee Farmers Cooperative Society (RFCS), Kenya) Environmental impacts

Shade management “With the use of shade management (intercropping with plantain), there is a reduction of up to 25% in the amount of chemical fertilizer that has to be applied to coffee plants.” (Cooperative Anserma, Colombia)

Reduced water use “With the implementation of UTZ code of Conduct, a recirculation system was installed which has helped the factory reduce water usage by an estimated 25% by volume.” (Rianjagi Coffee Farmers Cooperative Society (RFCS), Kenya)

Recycling of organic waste “Pulp from the factory is collected by the farmers for use as organic manure in their farms after decomposition. 100% of the pulp is currently collected; a practice that was not followed previously. Husk from the dry cherry huller is also collected by the farmers for use in cooking being a good source of heat energy.” (Rianjagi Coffee Farmers Cooperative Society (RFCS), Kenya)

14 UTZ CERTIFIED Good Inside Annual Report 2009 UTZ Traceability System Sustainable agriculture and transparent trade

In this globalized world UTZ tracing a bad shipment of lettuce, Where the UTZ traceability CERTIFIED takes responsibility for for instance, or recalling a toy. system traces the certified creating an open and transparent However we see the signs of the product throughout the supply marketplace for agricultural times now when global warming chain, the Chain of Custody products. UTZ does this by enabling is becoming a driver for supply requirements regulate the online real-time traceability of chain traceability. mixing of certified and non- products back to their origin. certified product at every stage UTZ CERTIFIED offers traceability of the supply chain. Together Until recently traceability has through a web based track- the system and Chain of mainly been needed for product and-trace system together with Custody requirements health and safety concerns: Chain of Custody requirements. bring transparency. Octopus

The current traceability system is Cocoa and other Roundtable The UTZ CERTIFIED Systems being replaced and extended bulk commodities. An important charges the Traceability to serve UTZ CERTIFIED’s growth improvement that Octopus will Provider for the use of the plans and new commodities. deliver is the fact that Certification system; the payment is based Bodies will be able to submit audit either on the amount of The project for the development reports and certificates directly transactions, the amount of of this new traceability system is into the system. users, or the volume that goes called Octopus. through the system. While the current traceability There was interest from system only supports one In 2009 the UTZ CERTIFIED several Roundtable initiatives type of traceability program, Traceability team made an for UTZ CERTIFIED to support Octopus will support 5 types. extensive design document them with its expertise, Octopus furthermore introduces and request for proposal that experience and last but not the option of creating a were used for the selection least: to provide them with a marketplace for all UTZ CERTIFIED of the development party. traceability system. Providing products as well as a place for After 4 selection rounds, traceability to Roundtables trading certificates. out of a hundred parties, is a great opportunity for UTZ one party selected. Since CERTIFIED. Not only does UTZ Octopus allows UTZ CERTIFIED October 2009 this developing CERTIFIED contribute to bringing to play the role of Application party is working in close transparency and hence Service Provider to roundtables. cooperation with the UTZ credibility to these roundtables, it This means that UTZ CERTIFIED will CERTIFIED Traceability team. can also be a source of income deliver end-to-end automation The first release of Octopus is for UTZ CERTIFIED in the future. to these roundtables. UTZ expected in Q2/2010. CERTIFIED runs and manages the The goal of the Octopus project system so that the roundtables The introduction of Octopus is not only to create a new (and its members) can use the will be a major effort. It requires traceability system for coffee system. (SAS: Software as a training, manuals, translations, but also for the many other Service). In its role as Traceability migration etc. A special project new commodities within UTZ Provider UTZ CERTIFIED is a team is formed to support this CERTIFIED: among them Tea and customer of its own system! project within UTZ CERTIFIED.

16 UTZ CERTIFIED Good Inside Annual Report 2009 2010

100,000

Coffee UTZ CERTIFIED

In 2009 the purchases of UTZ in addition to our “home CERTIFIED Good Inside® market” the Netherlands, UTZ remained solid. Despite a more CERTIFIED will get to market difficult economic environment, shares of 40 % and above the growth continues and and is thus proving that certification has been sustainability can and should established as a valuable tool indeed go mainstream. for assurance from food safety to traceability. The premium for UTZ CERTIFIED coffee has proven to be Brasil 38% Peru 3% Companies such as Migros, relatively stable over the years, Nicaragua 3% the largest Swiss retailer, and independently of the closings Vietnam 22% India 2% Kaffehuset Friele, market of CSCE. In 2009, the weighted Colombia 12% leader in Norway, committed average premium for Arabica Guatemala 2% Honduras 8% to switch their assortment to coffees was US$ 5.7 clb and for Kenya 2% UTZ CERTIFIED. In both markets, Robusta US$ 2.49 clb. Indonesia 3% Other 5%

Small Label... Great Year USA: United Kingdom: Belgium: Norway Sweden Finland: Sales 2006 - 2009 Signed up 20 New Roasters, Capital Coffee Roasters Delhaize continues its UTZ has 20 % market share. Largest retailer ICA with Quality coffee giant and 7 new Traders in the US has replaced all their commitment to source Market leader Kaffehuset all own-branded coffee Paulig switches 90,000 82,058 and Canada. Among coffees with 100% UTZ. UTZ CERTIFIED coffees. Friele will switch to fully as UTZ (since many years). increasingly to UTZ Coffee. notables: Wawa, Several new traders joined McDonald’s and IKEA sustainable sourcing, Arvid Nordquist and Retail specialist 80,000 77,478 Boyds, Dunn Bros UTZ in 2009. sell only UTZ coffees. most of it from UTZ Löfbergs Lilla/Kaffehuset Kesko’s own-branded 70,000 Launched IKEA Coffee BP through Wild Bean CERTIFIED farmers. with several UTZ coffee continues to be 60,000 Program in US and Coffee and Debenhams Second largest roaster Joh products each. UTZ CERTIFIED. 52,571 Canada, PR Program sell 100% UTZ coffee. Johannson launched their 50,000 generated 10,000 unique first UTZ product. 40,000 36,027 hits to tracer. Coop Norge continues its Launched UTZ Certified strong commitment to UTZ 30,000 Program at Tea Expo Las Germany: by sourcing a high Denmark: Vegas, May- 2009. percentage of its needs 20,000 ARAL is offering UTZ from certified producers. Market leader Merrild has 10,000 CERTIFIED coffee in their rolled out several UTZ Petit Bistro of all their 0 2006 2007 2008 2009 products and reports petrol stations throughout great successes in the Out Germany. A real boost in of Home market. name recognition! Peter Larsen launched % of Quantity Quantity UTZ is picking up in the Out the first UTZ CERTIFIED / Country total in MT in bags of Home market. Many France: organic double local quality roasters have certified product. Brazil 37,36% 30.659 510.986 Nestle offers a 100% subscribed. Vietnam 22,11% 18.142 302.358 UTZ coffee. Selecta is currently rolling 12,42% 10.190 169.837 Colombia out a new coffee offer for Honduras 8,16% 6.693 111.545 Shell France which is 100% : Peru 3,30% 2.705 45.084 UTZ CERTIFIED. 12 roasting factories with Sara Lee has launched Indonesia 3,15% 2.588 43.128 Chain of Custody new range of espresso certification, including Nicaragua 2,80% 2.300 38.330 coffees with are 100% UTZ those dedicated to India 1,88% 1.544 25.727 for retail market. canned and soluble Guatemala 1,74% 1.427 23.780 coffee products. 7 roasting companies are Kenya 1,69% 1.391 23.175 Switzerland : selling coffee products Uganda 1,49% 1.226 20.437 The largest retailer (and with UTZ CERTIFIED Good All Melia hotels in Spain ® Mexico 1,45% 1.192 19.864 roaster), Migros, Inside logo-on-package. serve 100% UTZ coffees. committed to switch their Netherlands: 14 new members registered Costa Rica 1,35% 1.108 18.463 New roasters have joined entire base assortment to Albert Heijn and C1000 including Itochu Burundi 0,32% 265 4.423 our program, like Coffee UTZ by the end of 2010. Corporation, S. Ishimitsu & Prod and Cafes el Criollo. continue their Bolivia 0,23% 190 3.173 The step of Migros commitment to source Co., Ltd.Tokyo Allied Coffee Cafes Pont has launched will lead to a market share Roasters, Toyota Tsusho Ethiopia 0,18% 147 2.450 a new 100% UTZ brand. 100% UTZ coffees through of approx. 40 % in their private labels. Corporation, Wataru & Co., El Salvador 0,18% 145 2.416 Servicio Integral a Horeca Switzerland. Ltd. among others. has launched a new Esso has launched 100% Tanzania 109 1.820 Jura has launched their "Soup Stock Tokyo" has 0,13% range of coffee products UTZ in its gas stations. first UTZ product. Sara Lee recently started serving 100% UTZ Papua New Guinea 0,02% 20 340 in the Spanish Out of ® Côte d'Ivoire and Ghana Illycafé continues with its announced to source CERTIFIED Good Inside Zambia 0,02% 18 300 Home market which are coffee in their shops. This is First cocoa farmers top quality blends being 40,000 tons of 100% UTZ CERTIFIED. The the first Japanese fastfood Total 82.058 1.367.637 achieving UTZ CERTIFIED. UTZ CERTIFIED coffee in new high-quality coffees chain to serve UTZ CERTIFIED UTZ certification. All major traders offer 2010: a 33-percent are sold under the brands UTZ coffees. Good Inside® coffee. Bazar and Fusione. increase over 2009 levels.

18 UTZ CERTIFIED Good Inside Annual Report 2009 USA: United Kingdom: Belgium: Norway Sweden Finland: Sales 2006 - 2009 Signed up 20 New Roasters, Capital Coffee Roasters Delhaize continues its UTZ has 20 % market share. Largest retailer ICA with Quality coffee giant and 7 new Traders in the US has replaced all their commitment to source Market leader Kaffehuset all own-branded coffee Paulig switches 90,000 82,058 and Canada. Among coffees with 100% UTZ. UTZ CERTIFIED coffees. Friele will switch to fully as UTZ (since many years). increasingly to UTZ Coffee. notables: Wawa, Several new traders joined McDonald’s and IKEA sustainable sourcing, Arvid Nordquist and Retail specialist 80,000 77,478 Boyds, Dunn Bros UTZ in 2009. sell only UTZ coffees. most of it from UTZ Löfbergs Lilla/Kaffehuset Kesko’s own-branded 70,000 Launched IKEA Coffee BP through Wild Bean CERTIFIED farmers. with several UTZ coffee continues to be 60,000 Program in US and Coffee and Debenhams Second largest roaster Joh products each. UTZ CERTIFIED. 52,571 Canada, PR Program sell 100% UTZ coffee. Johannson launched their 50,000 generated 10,000 unique first UTZ product. 40,000 36,027 hits to tracer. Coop Norge continues its Launched UTZ Certified strong commitment to UTZ 30,000 Program at Tea Expo Las Germany: by sourcing a high Denmark: Vegas, May- 2009. percentage of its needs 20,000 ARAL is offering UTZ from certified producers. Market leader Merrild has 10,000 CERTIFIED coffee in their rolled out several UTZ Petit Bistro of all their 0 2006 2007 2008 2009 products and reports petrol stations throughout great successes in the Out Germany. A real boost in of Home market. name recognition! Peter Larsen launched % of Quantity Quantity UTZ is picking up in the Out the first UTZ CERTIFIED / Country total in MT in bags of Home market. Many France: organic double local quality roasters have certified product. Brazil 37,36% 30.659 510.986 Nestle offers a 100% subscribed. Vietnam 22,11% 18.142 302.358 UTZ coffee. Selecta is currently rolling 12,42% 10.190 169.837 Colombia out a new coffee offer for Honduras 8,16% 6.693 111.545 Shell France which is 100% Japan: Peru 3,30% 2.705 45.084 UTZ CERTIFIED. 12 roasting factories with Sara Lee has launched Indonesia 3,15% 2.588 43.128 Chain of Custody new range of espresso certification, including Nicaragua 2,80% 2.300 38.330 coffees with are 100% UTZ those dedicated to India 1,88% 1.544 25.727 for retail market. canned and soluble Guatemala 1,74% 1.427 23.780 coffee products. 7 roasting companies are Kenya 1,69% 1.391 23.175 Switzerland Spain: selling coffee products Uganda 1,49% 1.226 20.437 The largest retailer (and with UTZ CERTIFIED Good All Melia hotels in Spain ® Mexico 1,45% 1.192 19.864 roaster), Migros, Inside logo-on-package. serve 100% UTZ coffees. committed to switch their Netherlands: 14 new members registered Costa Rica 1,35% 1.108 18.463 New roasters have joined entire base assortment to Albert Heijn and C1000 including Itochu Burundi 0,32% 265 4.423 our program, like Coffee UTZ by the end of 2010. Corporation, S. Ishimitsu & Prod and Cafes el Criollo. continue their Bolivia 0,23% 190 3.173 The step of Migros commitment to source Co., Ltd.Tokyo Allied Coffee Cafes Pont has launched will lead to a market share Roasters, Toyota Tsusho Ethiopia 0,18% 147 2.450 a new 100% UTZ brand. 100% UTZ coffees through of approx. 40 % in their private labels. Corporation, Wataru & Co., El Salvador 0,18% 145 2.416 Servicio Integral a Horeca Switzerland. Ltd. among others. has launched a new Esso has launched 100% Tanzania 109 1.820 Jura has launched their "Soup Stock Tokyo" has 0,13% range of coffee products UTZ in its gas stations. first UTZ product. Sara Lee recently started serving 100% UTZ Papua New Guinea 0,02% 20 340 in the Spanish Out of ® Côte d'Ivoire and Ghana Illycafé continues with its announced to source CERTIFIED Good Inside Zambia 0,02% 18 300 Home market which are coffee in their shops. This is First cocoa farmers top quality blends being 40,000 tons of 100% UTZ CERTIFIED. The the first Japanese fastfood Total 82.058 1.367.637 achieving UTZ CERTIFIED. UTZ CERTIFIED coffee in new high-quality coffees chain to serve UTZ CERTIFIED UTZ certification. All major traders offer 2010: a 33-percent are sold under the brands UTZ coffees. Good Inside® coffee. Bazar and Fusione. increase over 2009 levels. Cocoa UTZ CERTIFIED

Cocoa certification framework The document is now available With the support and effort of In 2009, the first official UTZ in four languages. In addition, various organisations, notably CERTIFIED Code of Conduct an annex was developed , Ecom, IDH, ANADER and for Cocoa was launched. Like which gives guidance on the Wienco, three cooperatives in all UTZ CERTIFIED Codes, the practical interpretation and Côte d’Ivoire and one producer Code for Cocoa is a four year implementation of the control association in Ghana achieved continuous improvement process points. Together with stakeholders UTZ CERTIFIED status in the which sets out economic, in key producing countries, second half of 2009. environmental and social specific versions of this annex will criteria, increasing in number be created in 2010. Work also We expect strong growth of and weight in four years. Through started on a Code version for available volumes at the end intensive training on improved single cocoa plantations, to be of 2010 from these and other farming practices, farmers issued early 2010. countries, as plans of existing increase their quality, yield and and new partners will materialise cost efficiency. This results in The rules for certification of all into concrete projects and better income, providing an companies buying, selling and training efforts. enabling context for their other processing UTZ CERTIFIED cocoa, steps to sustainability. The first so called chain-of-custody Market development seven independent Certification certification, and for resulting A major development in 2009 Bodies have been approved to on-pack logo use have also has been the commitment of conduct audits against the UTZ been developed in 2009. These Mars Inc., one of the founding Code for Cocoa. will be finalised early 2010. members of UTZ CERTIFIED’s cocoa program, to source 100% The Code for Cocoa was Producer support and of their cocoa from certified developed in thorough certification sources by 2020, including at consultation with more than 100 Together with Solidaridad, least 100,000 metric tons of UTZ cocoa stakeholders worldwide, UTZ CERTIFIED is building CERTIFIED beans. We commend including farmers, farmer up a network for producer Mars for breaking the chicken- organisations, government support. The program now and-egg dilemma between officials, NGOs, traders and has representatives based in cocoa producers and buyers chocolate companies. Specialists Côte d’Ivoire and Ghana with to invest in certification. Such a on agronomy, more countries to be added broad commitment by a global and were involved in 2010. Trainings were held player is still to be equalled to ensure optimal incentives in both countries, both at in the more mature certified and controls on all these fronts. organisational and at farm level. coffee market.

20 UTZ CERTIFIED Good Inside Annual Report 2009 Several new companies joined program and also significantly port of Amsterdam and was the cocoa program in 2009. expanding the reach in opened by the Dutch Minister Following the introduction origin countries. of Development Cooperation of Chocolate Frey AG to the in the presence of senior program at the end of 2008, In November, the UTZ CERTIFIED representatives of the first UTZ UTZ CERTIFIED welcomed cocoa partnership promoted CERTIFIED cocoa cooperatives Ludwig Schokolade GmbH & itself during the CHOCA and the founding partners of Co. KG in early 2009. Later in festival in Amsterdam to raise the initiative. We look forward 2009, Barry Callebaut came awareness among the general to 2010 when the first UTZ on board, further increasing public. The first bag of UTZ CERTIFIED chocolate products the momentum of the CERTIFIED cocoa arrived at the will hit the shelves!

Certified volume Certified area Certified Production of UTZ CERTIFIED Coffee Metric tons Hectares Smallholders

Côte d'Ivoire CAFD - Coopérative Agricole Fiédifoué de Daloa 1,418 3,096 790 COOPAGA - Coopérative Agricole de Gabiadji 2,306 4,665 800 COOPAGRO - Coopérative Agricole de Grobonou-Dan 497 1,086 241 Ghana Cocoa Abrabopa Association 1,045 2,308 540 Costa Rica FINMAC 130 110 Grand Total 5,396 11,265 2371

Small Label... Great Year Tea UTZ CERTIFIED

In 2009 the Dutch Sustainable Stakeholders have been involved working with the Code. A group Trade Initiative (“IDH”) has in the process through National of thirty consisting of producers, decided to honor a four-year Reference Groups. auditors and the field team from proposal by UTZ CERTIFIED Good Solidaridad and ETP participated. Inside® and Solidaridad with € 2 In April the three tea estates Based upon the success similar million. These funds will be used included in the pilot projects in workshops in different regions are for the development and support Indonesia were the first estates planned for 2010. of national reference groups for to receive the UTZ CERTIFIED sustainable tea, certification of certificate. Six estates in Malawi The Ethical Tea Partnership (ETP) tea smallholders and domestic were certified in July and the first has announced that it will no market development for certified smallholder group in India was longer re-monitor any tea estate tea (in Asia). certified in November. Further which has achieved certification roll out in various countries will status from UTZ CERTIFIED. Code Development continue in 2010. In July the UTZ CERTIFIED Good Avoiding duplication in this way will Inside® Code of Conduct for Tea In November a workshop was reduce the audit burden on tea was launched. In order to make held in Kenya to further explain producers and enable all parties sure that not only producers and and train the key stakeholder in to operate more efficiently. estates comply with the Standard but also stand-alone factories, Production Certified Volume Certified Area Certified the draft code has been split up UTZ CERTIFIED Tea Metric Tons Hectares Smallholders between a Code of Conduct for Tea Farms and a Code of Malawi 11,000 3,627 484 Conduct for Tea Factories. The first Indonesia 4,261 2,120 - Certification Bodies have been approved to conduct audits India 844 276 426 against the UTZ Code for Tea. Grand Total 16,105

22 UTZ CERTIFIED Good Inside Annual Report 2009 Palm Oil Traced by UTZ CERTIFIED UTZ tracing palm oil for Roundtable on Sustainable Palm Oil (RSPO)

In November 2007 UTZ CERTIFIED since. By the end of 2009, over 400 booth in the conference hallway was assigned to become organizations, including many big we succeeded in positioning UTZ the endorsed partner of the multinationals, as well as NGO’s as a professional, knowledgeable Roundtable on Sustainable like Oxfam were a member. and trustworthy service provider. Palm Oil (RSPO). UTZ has been contracted to develop, UTZ at RSPO’s 7th Roundtable Results implement and manage the From 2 – 4 November 2009 In 2009 UTZ traced over 100,000 traceability system for RSPO- UTZ participated in RSPO’s 7th metric tons of RSPO-certified certified palm oil and its different Roundtable conference (RT7) Palm Oil. derivatives. This advanced in Kuala Lumpur, Malaysia. UTZ traceability system for palm oil CERTIFIED informed many of the This volume allowed UTZ to was launched December 2008 over 600(!!) participants about its decrease its traceability fee by and is enabling market actors traceability system for sustainably 33% in December 2009, in line to trade palm oil Mass Balance produced palm oil. By means of a with UTZ’s mainstream ambition and Segregated. These models combination of a workshop and a for all commodities it works on. provide trading opportunities to serve all palm oil producing and trading companies, from plantations to end markets.

Palm oil is a widely used vegetable oil which is used in many different consumer products. The production has been criticized heavily for its impact on the environment and on people. The Roundtable on Sustainable Palm Oil (RSPO) was founded by WWF and Unilever. Many stakeholders related to the palm oil supply chain have joined

Small Label... Great Year Roundtable Developments

Biofuels in the least due to a staggering With global warming high on and increasing demand from In 2009 UTZ also developed a the agenda, governments and both existing markets and from certificate system for biomass companies are stimulated to new markets, like the market produced in Mozambique work towards a climate neutral for biofuels (first and second together with Solidaridad. society which will have strongly generation). This project, Fair Biomass decreased greenhouse gas Mozambique, aims to produce exhausts. Sustainable and In 2009 UTZ CERTIFIED started a biomass in the near future. renewable sources of energy, project (2009 – 2012) on sugar like biofuels, are part of this cane based ethanol from Brazil Soy Roundtable quest. Next to sources like wind, with North Sea Petroleum, Soy is globally used as a solar, water and other energy Solidaridad and World Wide vegetable oil and as feed sources, biofuels will play an Fund for Nature Brazil (WWF). ingredient for animals. Due to increasingly important role in the This project is sponsored by increasing global demand and energy mix in the coming years. Senter Novem (of the Dutch - as a result - the expansion of Ministry of Economic Affairs) the growing area of this crop, Sugar Roundtable: and aims to supply sustainably negative impacts like loss of UTZ partnering produced ethanol made of natural habitats and social with biofuels sector certified sugar cane from Brazil. conflicts occur as an unintended Sugar cane production UTZ CERTIFIED’s role is to provide side-effect. The Round Table has severe social and a credible traceability system on Responsible Soy Association environmental side effects. Not for this project. (RTRS) is an international multi-

24 UTZ CERTIFIED Good Inside Annual Report 2009 Roundtable initiatives bring together stakeholders which are either active in or affected by certain supply chains. Over the last couple of years we have seen an increasing number of these voluntary initiatives arise: RSPO for palm oil, RTRS for soy, RSB for biofuels etc. In these multi- year, multi-stakeholder processes companies and social and environmental non-governmental organizations (NGO’s), sometimes with governments, jointly work towards improved sustainable practices in the production and the stakeholder initiative that brings this initiative what services UTZ trade of products. together those concerned can provide to improve current with the impacts of the soy practices in the soy economy. economy. It is working to define what responsibly grown and Events and conferences processed soy is and to promote UTZ participated in the fourth the best available practices International Responsible Soy to mitigate negative impacts Conference, Campinas, Brazil, throughout the value chain. 26 - 28 May 2009. This RTRS Conference was attended by The RTRS’ main instrument is about 150 people mostly from dialogue between groups Argentina, Brazil and the EU. Other with different interests and participants came from other backgrounds, in order to define South American countries and the common ground for action. UTZ US. The most important result was believes the RTRS is the most the acceptance of the criteria credible platform aimed at for responsibly grown soy by RTRS’ transforming the mainstream members. These criteria will now soy growing and trading value be tested in practice, after which chain to date. Therefore we these will be readjusted if needed aim to partner with RTRS and and presented for a final vote to determine in cooperation with RTRS’ members. People behind the Program Board Nico Roozen President of the Board since September 2007 Director of Solidaridad Founder of Max Havelaar, AgroFair, Fair & Co Richard Holland Board Member since December 2007 Freshwater Director WWF, the Netherlands Sustainability in the way we work Adriana Mejia Cuartas Board Member since 4 September 2008 UTZ CERTIFIED flew thousands of miles Director International Cooperation Europe at across the world to meet with UTZ National Federation CERTIFIED members, supporters and of Coffee Growers of Colombia partners and to attend conferences and other business gatherings. While these flights are necessary for our Herman Mulder work, they do have a negative impact Treasurer since 4 September 2008 on the environment. For all flights Board Member since December 2007 booked through our Dutch travel Former Senior Executive Vice-President agency, we used the GreenSeat Head Group Management program by KlimaatNeutraal Groep Coordinator of ABN to compensate 100% of our CO2 AMRO Bank The Netherlands emissions by planting trees. In addition, all UTZ CERTIFIED staff in Amsterdam Carlos H.J. Brando commutes by train or bike to work Board Member since 4 September 2008 every day. We use recycled and Director of P&A International Marketing, company chlorine-free paper for our printing. for coffee consulting, marketing and trading, Brazil

26 Name Title

Management Juliette Caulkins Interim Executive Director

Remco Bitterling Finance Manager Finance & Administration Brigitte Bonekamp Office Manager Maria Jimenez Rojas Finance Administration Coordinator

Britta Wyss - Bisang Standards & Certification Manager Tessa Laan Standards & Certification Coordinator Standards & Vera Espindola- Rafael Standards & Certification Coordinator Certification Angela Tejada Standards & Certification Coordinator Aleyda Carrillo -Bustamante Standards & Certification Assistant

Wiard Gorter Interim Traceability Manager Menno Molog Traceability Coordinator Traceability Isabel Aguilar Traceability Support Coordinator Kweku Blay Traceability Support Coordinator

Daan de Vries Cocoa Program Manager Product Units Imke van Gasselt Tea Program Manager Bas Geerts Round Table Development Manager

Paul Zuiderbeek Sales Account Manager Europe (Amsterdam) Anita Aerni Sales Account Manager Europe (Switzerland) Miyuki Ortiz Sales Account Manager Japan (Japan) Sales Graham Mitchell General Manager North America (USA) Illana Burk Communication Coordinator N. America (USA) Greg Campbell Sales Account Manager North America (USA)

Henrike Offeringa MarCom Lead Marketing & Elena Mihaylova MarCom Communications Loes van Rheen MarCom Sarah Browne MarCom Lead

Advocacy & Donor Sabine Bierema Advocacy & Donor Account Management Account Management

Small Label... Great Year General Notes to the Accounts

Significant accounting policies

General Unless otherwise indicated, assets and liabilities are stated at nominal value.

Accounts receivable Accounts receivable are stated at nominal value including an allowance Intangible fixed assets for bad debts. The bad debt allowance is Intangible fixed assets are stated at their calculated as follows: historical cost less amortization. Amortization is provided in equal annual installments over Nominal value of invoices outstanding the estimated useful lives of the assets. between 30 and 60 days x 25%. Nominal value of invoices outstanding Result of the year between 60 and 90 days x 50%. The result represents the difference Nominal value of invoices outstanding between income and costs based on longer than 90 days x 100%. accrual accounting during the year. The + 10% of the sum of the above to result on transactions are recognized in the cover additional debtor management year they are realized; losses are taken as expenses. soon as they are foreseeable.

Long term liabilities Income Long term liabilities consist of the long term Inome represents funds received from part (over 1 year) of investment subsidies Donors, contributions from targeted used to finance the foundation’s investments industries and administration fees billed in tangible and intangible fixed assets to users of the Utz Traceability system calculated on the basis of volume Tangible fixed assets Tangible fixed assets are stated at their Corporate Income Tax historical cost less depreciation. Depreciation The activities of the Foundation are exempt is provided in equal annual installments over from corporate income tax untill the reserves the estimated useful lives of the assets. of the foundation reach one million.

28 Comments to the 2009 Financial Statements

The year 2009 ended with a Coffee program and at financed through contributions positive financial result of € the same time will put and sponsoring. Growth in 135,364 compared to a positive considerable time and effort existing and new products will result of € 743 for 2008. Income in the development and most likely lead to an increased increased by 25,2 % to € implementation of its Cocoa, number of employees. 3,107,024, due to increased donor Tea and Palm Oil programs. UTZ income and increased income CERTIFIED Good Inside® will use its UTZ CERTIFIED acknowledges from administration fees for knowledge and experience to financial support from Hivos, Irish Coffee and Palm Oil. Operational roll out these new programs and Aid, DOEN, Swedish Postcode expenses increased by 16.8%. thereby increase its contribution Lottery, Adessium and IDH. to agricultural sustainability. Their financial support has been Due to the fact that a non-profit The objective is to be able to crucial in strengthening our organization as UTZ CERTIFIED finance all current operations producer programs and market is more vulnerable to volatile (Coffee-Cocoa-Tea-Palm Oil linkage. markets, a continuity reserve programs) through administration exists to secure continuity of its fee income within the next two The main subsidies received by activities. When surplus funds to three years. New programs in UTZ CERTIFIED for the year 2009 are available, additions to this their initial phase will mainly be can be listed as follows: reserve might be made.

At the end of this period 21 Main Subsidies 2009 persons are employed by UTZ CERTIFIED, of which 9 have an open-ended employment Swedish Postcode Lottery € 450,000 contract and 12 have short- Hivos term employment contracts. € 350,000 In addition, the company Irish Aid € 300,000 employed 2 persons as interns. Adessium € 230,000 UTZ CERTIFIED Good Inside® will continue to dedicate its IDH € 100,000 resources to the successful

Small Label... Great Year Balance as per December 31 · 2009

2009 2008 ASSETS € € Fixed Assets Intangible fixed assets 429,810 275,116 Tangible fixed assets 183,153 35,092

612,963 310,208 Current Assets Accounts receivable 168,884 273,055 Taxes and social premiums 51,768 82,245 Other receivables and prepaid expenses 30,580 13,311 Cash at banks 1,361,132 953,720

Total Current Assets 1,612,364 1,322,331

Total Assets 2,225,327 1,632,539

DISPOSABLE RESERVES AND LIABILITIES

Disposable Reserves Paid in capital 3,325 3,325 General reserve 6,852 1,488 Continuity reserve 550,000 420,000

Total Capital Account 560,177 424,813

Long Term Liabilities Investment subsidies 753,656 310,208

Total Long Term Liabilities 753,656 310,208

Current Liabilities Accounts payable 255,961 89,119 Taxes and social premiums 30,499 69,938 Other liabilities 625,034 738,461

Total Current Liabilities 911,494 897,518

Total Disposable Reserves and Liabilities 2,225,327 1,632,539

30 UTZ CERTIFIED Good Inside Annual Report 2009 Statement of revenues and expenditures for the year ended December 31, 2009

2008 Actual 2009 Budget 2009 Actual INCOME € € € Administration Fees 1,283,445 1,744,286 1,631,767 Subsidies 1,183,072 1,736,333 1,437,257 Contributions 4,512 620,000 38,000 Other 10,800 2,481,828 4,100,619 3,107,024

OPERATING EXPENSES

Personnel expenses 1,446,930 1,954,804 1,347,469 Office rent and service 62,836 155,000 105,132 Sales expenses 183,031 685,333 328,637 Travel expenses 271,465 300,000 344,489 Office supply and equipment 273,241 347,422 281,321 Professional services 148,391 367,764 378,595

TOTAL OPERATING EXPENSES 2,385,894 3,783,232 2,785,643

Depreciation 104,631 250,000 140,693

FINAL RESULT

Exchange result (1,383) 18,401 Interest (11,000) (5,000) (26,236)

TOTAL FINANCIAL RESULT (12,383) (5,000) (7,835)

Other 2,944 25,000 53,159

Result for the year 743 47,296 135,364

Distribution Result

General reserve 743 2,296 5,364 Continuity reserve - 45,000 130,000 743 47,296 135,364

Small Label... Great Year 32 UTZ CERTIFIED is financed by fees which are generated by products being tracked through the UTZ Traceability system from origin to market. The administration fee is $ 0.012 per lb. of green coffee and in most of 2009 $3 per ton of Palm Oil (since December ’09 it’s $2/ton).

In 2009, income from our traceability system achieved covering approx. 55% of UTZ CERTIFIED’s total expenses. The remaining funding is provided by several organizations. Industry players have contributed to the development of our new programs Cocoa and Tea. Major donors are Hivos, Irish Aid (via Irish Network), IDH, Stichting DOEN, the Swedish Postcode Lottery “Svenska PostkodStiftelsen” and Adessium Foundation. Outlook 2010 by Juliette Caulkins

There will be no single path in Sustainability. Last but not and social responsibility. The the process of sustainability. least, there will be a growing UTZ Traceability system can Different regions, different emphasis on sustainable help to create a feedback markets, different products practices, on “doing well loop to provide transparency in all must be served. NGO’s, by doing good” as industry distribution routes, optimize costs, Industry, Governments, demonstrates their activities are improve supply chain efficiency Consumers and Producers all not just making money but are and trader partner collaboration. have a role to play and will all also building a better world. be part of the mix. Together with our new Executive For brands this will mean that Director Han de Groot and the In the year ahead we see brand values can be established UTZ CERTIFIED Good Inside® markets and industry focusing as a brand identity, but they Team, we look forward to on three areas: must believably exist in the mind working with our producers and of the consumer. A brand can’t partners to support them, in Innovation. As consumers just say it stands for something improving their performance, become more thrifty in their and make it so. The consumer creating their business value, spending industry will need will decide, making it more and communicating their to develop cost-effective important than ever for a brand sustainability successes. products and processes to have measures of authenticity and still deliver the quality that will aid in the brand’s story desired. Excessive spending, and consumer engagement. even on sales items, will continue to be replaced by Uncertainty hangs heavily still in a reason-to-buy at all. This 2010 over geopolitics, economics, will be trouble for brands the climate and more. But UTZ with no authentic meaning, CERTIFIED Good Inside® knows whether high-end or low. its sustainability program has a role to play in sustainable Emerging economies. As agriculture and transparent China, India, Brazil already trade. Our services and tools We are happy to start returning to strong are part of the long-term introduce UTZ CERTIFIED’s growth, something unlikely approach to environmental and new Executive Director to happen soon in the social protection and process Han de Groot and to developed markets, their improvements and acknowledge join him in leading potential and that of their the connections between the UTZ CERTIFIED Good domestic markets looms. economy, the environment Inside® in 2010.

34 UTZ CERTIFIED Good Inside Annual Report 2009 Design Mariana Alvarez Matijasevic, Colombia [email protected] Production & Publication UTZ CERTIFIED Communications, the Netherlands Print Jonroo Costra, the Netherlands www.jonroocostra.nl Paper Printed on FSC certified (Forest Stewardship Council) 100% TFC (Total Chlorine Free) paper. UTZ CERTIFIED Amsterdam Head Office UTZ CERTIFIED Colombia UTZ CERTIFIED Zambia UTZ CERTIFIED Foundation Producer Information Producer Information Zambia De Ruyterkade 6 1013 AA, Amsterdam Colombia Mobile: +260 (97) 800620 THE NETHERLANDS Tel: +57 312 295 1572 [email protected] Tel: +31 20 530 6390 [email protected] Fax: +31 20 427 3800 UTZ CERTIFIED Vietnam [email protected] UTZ CERTIFIED Brazil Producer Information Vietnam Producer Information Brazil Tel: +84 50 956599 Mobile: +84 (0) 914 038538 UTZ CERTIFIED Switzerland Tel: +55 19 3661 5309 [email protected] Buyer Contacts Europe [email protected] [email protected] Tel: +41 31 921 58 67 [email protected] UTZ CERTIFIED Africa UTZ CERTIFIED Central America Producer information General Producer Information Good Inside Japan Tel: +254 20 236562 and administration Buyer Contacts Japan Mobile: +254 (722) 723916 Tel: +502 2421 3795 / +502 5752 3998 Ms. Miyuki Ortiz Rivera karugu.macharia@utzcertified [email protected] Tel: +81 80 3528 3815 [email protected] [email protected] [email protected] [email protected] [email protected]

UTZ CERTIFIED North America UTZ CERTIFIED Ethiopia UTZ CERTIFIED Peru Buyer Contacts North America Producer Information Ethiopia Producer Information Peru Tel: +1 781 752 5729 Mobile: +251 (911) 699 304 Tel: +51 1 445 42 42 [email protected] [email protected] [email protected]