IP PHONE 480/480G QUICK REFERENCE

PHONE OPERATION VOICEMAIL Check visual voicemail Place Calls + Password + Log in to voicemail main Use the speakerphone or a headset or + Ext. menu + + Password + Log in from another + + + Ext.+ Password + extension Use the Directory + to select +

EXTENSION ASSIGNMENT Make a conference call + Ext. + or Using Phone Interface Make a call from History + to select + Assign ext. to Available or + Ext. + Password + Anonymous phone Use the Intercom (through Directory) + to select + + Unassign extension +Password+ + + + + Answer Calls Assign your ext. to an + + Ext.+Password + Answer a call Lift handset or or or assigned phone Using Voicemail System

Send a call to voicemail or or Change ext. assignment + + +Ext.+Password+ +

Divert an incoming call + Ext. + Unassign extension + + +Ext.+Password+ + CUSTOMIZE YOUR PHONE Adjust volume of handset, headset, or speakerphone when off hook; adjust to select Select a ringtone ringer volume when on hook +Password+ + + + + +

Answer call waiting (incoming call) Press green blinking call appearance button or Change availability + to select + state Pick up a call for another extension + Ext. Change avail. Interact with Calls state and call for- +Password+ + + + + + warding Mute a call Change automatic +Password+ + + + + + Place a call on hold or press call appearance button off-hook setting

Change time zone +Password + + + + + Take a call off hold or press orange blinking call appearance button +

Log in or out of Transfer a call + Ext. + or workgroup +Password+ + + + + +

TROUBLESHOOTING Merge calls into a conference call View phone information + (INFO#) Park a call on another extension + Ext. Reboot your phone + (RESET#)

Unpark a call + Ext. Note: For details about using the phone, see the IP Phone 480/480g User Guide. IP PHONE 480/480G QUICK REFERENCE

Handset with finger rest Programmable Call GUIDE TO STATUS ICONS Appearance Buttons Main Display Eight custom buttons with tri-color LED indicators Monitored Extension show active, incoming, and on-hold calls. They can also be configured as call keys, monitored Unheard Voice Messages Monitored extension Speaker extensions, or speed-dial keys. Missed Calls Monitored extension, DND Display area Indicator LED Flashing light alerts Logged in to Workgroup Unheard Messages you to incoming calls and unheard voice Unheard Messages and DND messages. Logged in to Workgroup, in Wrap-Up

Logged out of Workgroup Connected call and incoming call

Available On a Call Soft Keys In a Meeting or Do not Disturb Context-sensitive, functions defined in display area. Out of Office On a Conference Call

Vacation Monitored extension in a Navigation Key connected call and call answered Pad & Selector Button Custom locally Lets you select options in the interface. Monitored extension on hold and Call Appearance call answered locally

Idle, On Hook Monitored extension in a connected call with a call on hold Function Keys Off Hook, Dialing Perform core Audio Control Keys Dial pad telephony functions: Inactive / Do Not Disturb Visual Voicemail Volume button controls handset, headset, speaker, Microphone Voicemail, Directory, and ring volume. Mute, Speaker, and Headset History, Transfer, Urgent buttons illuminate when functions are active. Conference, Hold Incoming Call Message Connected Call Note: You can connect supported headsets to the IP Phone 480/480g via the headset jack on the back of the phone. Presence Icons Message with return receipt In Directory and History (details view), the following Connected Conference Call icons indicate a person's current phone status: Private message GUIDE TO LEDS On Hold Locally Your 480/480g IP phone provides color cues to help Available you determine call appearance status: Broadcast message On Hold Remotely Steady Green: Phone is in use (dialing or off hook) Custom availability state Broadcast message with return Speed Dial Extension receipt requested Blinking Green: Incoming call On hold or has a call parked Private broadcast message Blinking Orange: On hold or call parked Speed Dial Extension with DND Steady Orange: Extension’s availability state set to Do not disturb Do Not Disturb Private broadcast message with Call is being recorded return receipt requested Steady Red: Monitored extension is in use by other On a Call party (applies to BCA and Extension Monitor) Private message with return receipt Whisper mute is active requested

© Copyright 2017, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third-party trademarks is for reference only and Mitel makes no representation of ownership of these marks. MITEL VOICEMAIL QUICK REFERENCE

PRESS Main Menu for Voice Mail Operations Listen to Messages 5 Reply Log In: Internal Log In: External Select one of the following options during or at the end of a message: Select one of the following : a) From your own extension, lift the handset, Call your voice mail access 0 Additional options 4 Forward 8 Pause 1 Reply with a voice mail press #, enter password, and press # number, enter extension, 1 Replay 5 Reply 9 Move forward 2 Reply with a call back b) From another extension, press # twice, enter password, and press # 1 2 Save 6 Play envelope # Skip 3 Reply to all with a voice enter extension, enter password, and press # 3 Delete 7 Move backward * Cancel message

Send a Message # Accept # Conclude Addressing 1 Address by Name Record your message at the tone. Enter the extension or the system # Send Spell the name of the person, last name first. When finished, press # and select distribution list to receive the message: 1 Mark/unmark urgent Press 7 for Q and 9 for Z. * Cancel 2 from the following options: 2 Mark/unmark for return receipt Note: System returns to Addressing after name is entered. # Conclude addressing 3 Enter additional addresses # Accept 0 Additional addressing options * Cancel 1 Review * Cancel last address 2 Re-record ** Cancel 2 Address by Personal Distribution List * Cancel 0 Addressing Options Enter the two-digit personal distribution list number. 1 Address by name * Cancel Listen to Saved Messages 2 Address by personal distribution list 3 Broadcast Refer to “Listen to Messages” for 3 message options while listening to saved messages.

Change Mailbox Options 1 Record Greeting 3 Re-assign Extension 6 Record Name 9 Additional Options

1 Record greeting Record your greeting for the currently 1 Assign to this telephone Record your name at the 1 Enable or disable Outlook 2 Set Availability state active mode at the tone. When finished, 2 Un-assign tone. When finished, press automated call handling 7 3 Re-assign extension press # and select from the following 3 Assign ext. to last external # and select from the fol- 2 Change notification options 4 Set password options: number lowing options: 3 Change agent state 5 Enable/disable envelope information * Cancel 5 Change Find Me Forwarding state # Accept 3 Delete # Accept 3 Delete 6 Record name * Cancel 1 Review * Cancel 1 Review * Cancel 7 Listen to deleted messages 2 Re-record 4 Set Password 2 Re-record 8 Remove deleted messages 2 Notification Options 9 Additional options Enter password twice in * Cancel response to the prompts. 1-9 Enter the number associated 2 Set Availability State 8 Remove Deleted with a Notification Profile * Cancel Messages 0 Disable Notification Log Off 1 Available 5 Custom # No change 8 2 In a meeting 6 Do Not Disturb 5 Enable Envelope Info 1 Confirm * Cancel 3 Out of office * Cancel 4 Vacation Press either 1 to enable, 3 Agent State Return to Auto-Attendant or 2 to disable 9 1 Log in and assign extension 2 Log out 3 Log in without assigning extension 0 Transfer to Assistant 5 Find Me Forwarding

1 Enable Find Me Forwarding 2 Disable Find Me Forwarding # Hear Mailbox Status

© Copyright 2018, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks. This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and United States Patent 7,386,114. MITEL VOICEMAIL QUICK REFERENCE

Voicemail Operations Managing Messages Enabling Office Anywhere (On-Net) Leaving a Message After listening to a message, you can replay it, If you have the proper permission, you can New Voice Mail Indicators send a reply to the person who left the message, assign your extension to any phone on the sys- Troubleshooting tem. forward it to someone else, replay the date and If the number of messages in your mailbox Your voice mailbox contains unplayed mes- time information, save it, or delete it. sages if: 1 Log in to voice mail from the target phone– exceeds the limit, the system notifies callers an extension other than your own. that your mailbox is full and unable to accept • You hear a stutter tone on the handset. To replay all of your saved messages 2 At the Main Menu prompt, press 7. new messages. (Recently deleted messages OR • Press 3 at the Main Menu prompt. remain in the mailbox and are included in the As a safeguard against accidental erasures, 3 Press 3 to re-assign the extension. total count.) • The phone’s message waiting light flashes. • Press 1 to assign the extension. the system retains deleted messages for a few If your mailbox is full, first purge any backlog of hours. • Press 2 to un-assign the extension. deleted messages. Checking Voice Mail To listen to your deleted messages (Phone reverts to its original extension.) (Off-Net Extension Re-assignment cannot be To purge deleted messages To check voice mail from your extension 1 Press 7 at the Main Menu prompt. configured through the voicemail system and 1 At the Main Menu prompt, press 7. Voice Mail 2 Press 7. 1 Press or lift the handset and press #. must be configured through PCM. Refer to 2 Press 8 to remove deleted messages. Voice mail plays all the deleted messages still the Administration Guide for details.) 2 At the prompt, use the dial pad to enter your available to the system. During playback, you 3 Press 1 to confirm deletion or * to cancel. password. (If you have not been assigned a can manage deleted messages as if they were password, use the default password, 1234.) Setting Availability and Forwarding newly arrived messages. Leave Message 3 Press #. NOTE: Use ShoreWare Call Manager to configure the When dialing into a ShoreTel system, if the per- NOTE: If you are logging in for the first time, the sys- To restore a deleted message states with different call forwarding destinations and personal greetings. son you are trying to reach does not answer, tem prompts you for a new password and asks you to Press 2. your call will be sent to a mailbox and you will record your name. You can set one of the states for your exten- hear a standard greeting. You can select from To send a recorded message from voice mail sion. When you record a personal greeting, it is To check voice mail from another extension the following options: After recording a message, voice mail asks you linked to the active Availability state. 1 Press # twice. to supply an address. # Bypass greeting To enable one of the distinct states: 2 Enter your extension. 0 Transfer to assistant 1 Address the message to individual recipients • Press 7 at the Main Menu prompt. 3 Enter your password. by entering their extension numbers. 1 Forward to recipient’s FindMe destination • Press 2, then follow the prompts. 4 Press #. 2 Specify groups of recipients by entering a 9 Transfer to Auto-Attendant distribution list number. To check voice mail from an external phone To identify a recipient by name, specify a per- Changing Notification Options Message Recording 1 Dial your voice mail access number. sonal distribution list, or broadcast to all exten- To select a notification profile for the Escalation If you choose to leave a recorded message, 2 Enter your extension. sions, press 0 and follow the prompts. Notification feature: the following options are available after record- 3 Enter your password. ing your message: To mark a message as urgent • Press 7 at the Main Menu prompt. 4 Press #. # Message options • After addressing the message and confirming • Press 9 for additional mailbox options. the addressee(s), press 1. • Press 2, then follow the prompts. * Re-record 0 Send message, transfer to assistant Listening To Messages To forward the message you're reviewing NOTE: You must have notification profiles previously configured before a notification profile can be acti- 1 Send message, forward to recipient’s At the Main Menu prompt, press 1. The voice 1 Press 4 and follow the recorded prompts. mail system plays urgent messages first, then vated. FindMe destination newly arrived messages. To reply to the message you're reviewing 9 Send message, transfer to Auto-Attendant 1 Press 5 and follow the recorded prompts. Enabling FindMe The system gives the delivery date and time NOTE: Hanging up sends the message. for each message. (You can disable this feature 2 Press 1 to reply with a voice mail, press 2 to To enable or disable FindMe Forwarding so that from the Mailbox Options Menu.) reply with a call back, or press 3 to reply to all callers can forward their calls to your destina- with a voice message. tion: # Message Options When leaving a message, select from the • Press 7 at the Main Menu prompt. following options: Changing Mailbox Options • Press 9 for additional mailbox options. # Send message Personalize your voice mail by changing your • Press 5, then follow the prompts. * Cancel name, password, or personal greeting. NOTE: You must have permission to use FindMe 1 Review To change personal settings from the Main Forwarding. Menu, press 7 and follow the recorded prompts. 2 Re-record 3 Mark/unmark urgent 0 Send message, transfer to assistant 9 Send message, transfer to Auto-Attendant MITEL CONNECT CLIENT QUICK REFERENCE GUIDE

PLACE A CALL ANSWER A CALL ACCESS VOICEMAIL UPDATE AVAILABILITY STATE From Quick Dialer Search Bar • Click in the notification area. 1. On the dashboard, click the 1. Click your current Availability State Type the contact details in the Quick Voicemails tab. on the dashboard. • Click to end an active call. Dialer search bar and do one of the 2. Select the voicemail you want to 2. Select the Availability State you following: listen to. want to use. • Double-click the contact. MAKE A VIDEO CALL 3. Use one of the following options 3. Choose Custom to specify your to play your voicemail: • Select the contact and click. 1. Set the primary extension to your own label and color for your softphone. • Click to play the voicemail Availability State. on your phone. From Recent 2. Type the contact’s details in the Configured call routing rules Click the Recent tab on the dash- Quick Dialer search bar, and then • Click to play the voicemail apply. board and do one of the following: select a contact. on your computer speakers. • Double-click the contact. 3. Click to place a voice call. 4. Click to start the voicemail playback. • Select the contact and click. 4. Click to broadcast the video.