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Ip Phone 480/480G Quick Reference

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Ip Phone 480/480G Quick Reference IP PHONE 480/480G QUICK REFERENCE PHONE OPERATION VOICEMAIL Check visual voicemail Place Calls + Password + Log in to voicemail main Use the speakerphone or a headset or + Ext. menu + + Password + Log in from another + + + Ext.+ Password + extension Use the Directory + to select + EXTENSION ASSIGNMENT Make a conference call + Ext. + or Using Phone Interface Make a call from History + to select + Assign ext. to Available or + Ext. + Password + Anonymous phone Use the Intercom (through Directory) + to select + + Unassign extension +Password+ + + + + Answer Calls Assign your ext. to an + + Ext.+Password + Answer a call Lift handset or or or assigned phone Using Voicemail System Send a call to voicemail or or Change ext. assignment + + +Ext.+Password+ + Divert an incoming call + Ext. + Unassign extension + + +Ext.+Password+ + CUSTOMIZE YOUR PHONE Adjust volume of handset, headset, or speakerphone when off hook; adjust to select Select a ringtone ringer volume when on hook +Password+ + + + + + Answer call waiting (incoming call) Press green blinking call appearance button or Change availability + to select + state Pick up a call for another extension + Ext. Change avail. Interact with Calls state and call for- +Password+ + + + + + warding Mute a call Change automatic +Password+ + + + + + Place a call on hold or press call appearance button off-hook setting Change time zone +Password + + + + + Take a call off hold or press orange blinking call appearance button + Log in or out of Transfer a call + Ext. + or workgroup +Password+ + + + + + TROUBLESHOOTING Merge calls into a conference call View phone information + (INFO#) Park a call on another extension + Ext. Reboot your phone + (RESET#) Unpark a call + Ext. Note: For details about using the phone, see the IP Phone 480/480g User Guide. IP PHONE 480/480G QUICK REFERENCE Handset with finger rest Programmable Call GUIDE TO STATUS ICONS Appearance Buttons Main Display Eight custom buttons with tri-color LED indicators Monitored Extension show active, incoming, and on-hold calls. They can also be configured as call keys, monitored Unheard Voice Messages Monitored extension Speaker extensions, or speed-dial keys. Missed Calls Monitored extension, DND Display area Indicator LED Flashing light alerts Logged in to Workgroup Unheard Messages you to incoming calls and unheard voice Unheard Messages and DND messages. Logged in to Workgroup, in Wrap-Up Logged out of Workgroup Connected call and incoming call Available On a Call Soft Keys In a Meeting or Do not Disturb Context-sensitive, functions defined in display area. Out of Office On a Conference Call Vacation Monitored extension in a Navigation Key connected call and call answered Pad & Selector Button Custom locally Lets you select options in the interface. Monitored extension on hold and Call Appearance call answered locally Idle, On Hook Monitored extension in a connected call with a call on hold Function Keys Off Hook, Dialing Perform core Audio Control Keys Dial pad telephony functions: Inactive / Do Not Disturb Visual Voicemail Volume button controls handset, headset, speaker, Microphone Voicemail, Directory, and ring volume. Mute, Speaker, and Headset History, Transfer, Urgent buttons illuminate when functions are active. Conference, Hold Incoming Call Message Connected Call Note: You can connect supported headsets to the IP Phone 480/480g via the headset jack on the back of the phone. Presence Icons Message with return receipt In Directory and History (details view), the following Connected Conference Call icons indicate a person's current phone status: Private message GUIDE TO LEDS On Hold Locally Your 480/480g IP phone provides color cues to help Available you determine call appearance status: Broadcast message On Hold Remotely Steady Green: Phone is in use (dialing or off hook) Custom availability state Broadcast message with return Speed Dial Extension receipt requested Blinking Green: Incoming call On hold or has a call parked Private broadcast message Blinking Orange: On hold or call parked Speed Dial Extension with DND Steady Orange: Extension’s availability state set to Do not disturb Do Not Disturb Private broadcast message with Call is being recorded return receipt requested Steady Red: Monitored extension is in use by other On a Call party (applies to BCA and Extension Monitor) Private message with return receipt Whisper mute is active requested © Copyright 2017, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third-party trademarks is for reference only and Mitel makes no representation of ownership of these marks. MITEL VOICEMAIL QUICK REFERENCE PRESS Main Menu for Voice Mail Operations Listen to Messages 5 Reply Log In: Internal Log In: External Select one of the following options during or at the end of a message: Select one of the following : a) From your own extension, lift the handset, Call your voice mail access 0 Additional options 4 Forward 8 Pause 1 Reply with a voice mail press #, enter password, and press # number, enter extension, 1 Replay 5 Reply 9 Move forward 2 Reply with a call back b) From another extension, press # twice, enter password, and press # 1 2 Save 6 Play envelope # Skip 3 Reply to all with a voice enter extension, enter password, and press # 3 Delete 7 Move backward * Cancel message Send a Message # Accept # Conclude Addressing 1 Address by Name Record your message at the tone. Enter the extension or the system # Send Spell the name of the person, last name first. When finished, press # and select distribution list to receive the message: 1 Mark/unmark urgent Press 7 for Q and 9 for Z. * Cancel 2 from the following options: 2 Mark/unmark for return receipt Note: System returns to Addressing after name is entered. # Conclude addressing 3 Enter additional addresses # Accept 0 Additional addressing options * Cancel 1 Review * Cancel last address 2 Re-record ** Cancel 2 Address by Personal Distribution List * Cancel 0 Addressing Options Enter the two-digit personal distribution list number. 1 Address by name * Cancel Listen to Saved Messages 2 Address by personal distribution list 3 Broadcast Refer to “Listen to Messages” for 3 message options while listening to saved messages. Change Mailbox Options 1 Record Greeting 3 Re-assign Extension 6 Record Name 9 Additional Options 1 Record greeting Record your greeting for the currently 1 Assign to this telephone Record your name at the 1 Enable or disable Outlook 2 Set Availability state active mode at the tone. When finished, 2 Un-assign tone. When finished, press automated call handling 7 3 Re-assign extension press # and select from the following 3 Assign ext. to last external # and select from the fol- 2 Change notification options 4 Set password options: number lowing options: 3 Change agent state 5 Enable/disable envelope information * Cancel 5 Change Find Me Forwarding state # Accept 3 Delete # Accept 3 Delete 6 Record name * Cancel 1 Review * Cancel 1 Review * Cancel 7 Listen to deleted messages 2 Re-record 4 Set Password 2 Re-record 8 Remove deleted messages 2 Notification Options 9 Additional options Enter password twice in * Cancel response to the prompts. 1-9 Enter the number associated 2 Set Availability State 8 Remove Deleted with a Notification Profile * Cancel Messages 0 Disable Notification Log Off 1 Available 5 Custom # No change 8 2 In a meeting 6 Do Not Disturb 5 Enable Envelope Info 1 Confirm * Cancel 3 Out of office * Cancel 4 Vacation Press either 1 to enable, 3 Agent State Return to Auto-Attendant or 2 to disable 9 1 Log in and assign extension 2 Log out 3 Log in without assigning extension 0 Transfer to Assistant 5 Find Me Forwarding 1 Enable Find Me Forwarding 2 Disable Find Me Forwarding # Hear Mailbox Status © Copyright 2018, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks. This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and United States Patent 7,386,114. MITEL VOICEMAIL QUICK REFERENCE Voicemail Operations Managing Messages Enabling Office Anywhere (On-Net) Leaving a Message After listening to a message, you can replay it, If you have the proper permission, you can New Voice Mail Indicators send a reply to the person who left the message, assign your extension to any phone on the sys- Troubleshooting tem. forward it to someone else, replay the date and If the number of messages in your mailbox Your voice mailbox contains unplayed mes- time information, save it, or delete it. sages if: 1 Log in to voice mail from the target phone– exceeds the limit, the system notifies callers an extension other than your own. that your mailbox is full and unable to accept • You hear a stutter tone on the handset. To replay all of your saved messages 2 At the Main Menu prompt, press 7. new messages. (Recently deleted messages OR • Press 3 at the Main Menu prompt. remain in the mailbox and are included in the As a safeguard against accidental erasures, 3 Press 3 to re-assign the extension. total count.) • The phone’s message waiting light flashes. • Press 1 to assign the extension. the system retains deleted messages for a few If your mailbox is full, first purge any backlog of hours. • Press 2 to un-assign the extension. deleted messages. Checking Voice Mail To listen to your deleted messages (Phone reverts to its original extension.) (Off-Net Extension Re-assignment cannot be To purge deleted messages To check voice mail from your extension 1 Press 7 at the Main Menu prompt.
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