Report – September 2018

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Report – September 2018 Agenda # 7-1 November 5, 2018 Meeting To: Board of Directors From: C. Sedoryk, General Manager/CEO Subject: Monthly Report – September 2018 Attached is a summary of monthly performance statistics for the Transportation, Maintenance, and Administration departments for September 2018 and a status update on progress made towards achieving FY 2019 Action Plan goals. September 13-14 I attended a meeting of the California Transit Association Executive Committee in San Diego.. September 22-25 I attended committee meetings and workshops at the American Public Transportation Association annual conference in Nashville, TN. Attachment #1 – Dashboard Performance Statistics September 2018 Attachment #2 – Operations Dept. Report – September 2018 Attachment #3 – Facilities & Maintenance Dept. Report September 2018 Attachment #4 – Administration Dept. Report – September 2018 Attachment #5 - FY 2019 Action Plan Update - September 2018 A complete detail of Monthly Performance Statistics can be viewed within the GM Report at http://www.mst.org/about-mst/board-of-directors/board-meetings/ PREPARED BY: _____________________________ Carl G. Sedoryk Blank Page MST Fixed Route ATTACHMENT 1 YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 RidershipRidership 1,260,000 1,250,000 Goal = 1,255,067 1,255,067 1,240,000 passengers 1,230,000 1,244,768 1,220,000 1,210,000 1,220,252 Minimum = 1,192,314 1,200,000 1,190,000 passengers 1,180,000 1,170,000 1,160,000 FY 2017FY 2018 FY 2019 (Total passenger boardings) PassengersPassengers Per Hour 25.00 Goal = 20 passengers p/h 20.0020.00 15.00 17.21 17.28 16.59 Minimum = 15 passengers p/h 10.00 5.00 FY 2017FY 2018 FY 2019 (Passengers per hour of service) On Time Performance 95.0% 90.0% Goal = 90% on time 89.4% 85.0% 87.8% 85.2% 80.0% Minimum = 75% on time 75.0% 70.0% FY 2017 FY 2018 FY 2019 (Percent of passengers within 5 minutes of scheduled arrival) Percentage of Service Delivered 100.00% Goal = 99% completed 98.00% 99.94% 99.88% 99.96% 96.00% Minimum = 95% completed 94.00% 92.00% 90.00% FY 2017 FY 2018 FY 2019 (Percentage of scheduled trips completed) MST Fixed Route YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 Fare Box Recovery Ratio 30% 29% Goal = 25% 25% 27% 20% 22% Minimum = 15% 15% 10% FY 2017 FY 2018 FY 2019 (Ratio of passenger fares to total operating cost) Cost Per Revenue Hour $180.00 $160.00 Goal = $147.03 per RH $140.00 $120.00 $133.51 $100.00 $124.87 $140.77 $80.00 Maximum = $161.73 per RH $60.00 $40.00 $20.00 $- FY 2017 FY 2018FY 2019 (Total operating cost per hour of service) Miles Between Preventable Collisions 500,000 400,000 Goal = 200,000 Miles 300,000 362,509 390,239 200,000 Minimum = 100,000 Miles 100,000 168,295 - FY 2017 FY 2018 FY 2019 (Total miles travelled between preventable collisions) Miles Between Road Calls 30,000 25,000 Goal = 15,000 Miles 26,800 20,000 20,656 15,000 21,330 Minimum = 7,000 Miles 10,000 5,000 - FY 2017 FY 2018 FY 2019 (Miles travelled between mechanical failure) MST RIDES YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 Ridership 45,000 40,000 Goal = 33,436 35,000 passengers 30,000 32,462 25,000 30,529 39,096 20,000 Maximum = 36,779 15,000 passengers 10,000 5,000 - FY 2017FY 2018 FY 2019 (Total cumulative YTD passenger boardings) Passengers Per Hour 2.50 Goal = 2.0 2.00 passengers p/h 1.50 1.94 1.50 1.48 Minimum = 1.8 1.00 passengers p/h 0.50 - FY 2017FY 2018 FY 2019 (Passengers per hour of service) On Time Performance 95.0% 90.0% Goal = 90% on time 89.8% 90.6% 85.0% 91.2% 80.0% Minimum = 80% on time 75.0% 70.0% FY 2017 FY 2018 FY 2019 (Percent of trips within 15 minutes of scheduled arrival) One Way Trips 35,000 Maximum = 30,643 30,000 one-way trips 25,000 26,342 27,046 32,356 20,000 Goal = 27,857 15,000 one-way trips 10,000 5,000 - FY 2017 FY 2018 FY 2019 (Total cumulative YTD one-wayone -way passenger trips complecompleted)ted) MST RIDES YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 Fare Box Recovery Ratio 12.0% Goal = 11% 1.9% 8.0% Measure Q 12.8% 4.5% Fare Box Minimum = 10% 4.0% 8.7% 4.5% 0.0% FY 2017 FY 2018 FY 2019 (Ratio of passenger fares to total operating cost) Cost Per Revenue Hour $100.00 $90.00 Goal = $82.14 per RH $80.00 $70.00 $76.43 $60.00 $50.00 Maximum = $90.35 per RH $40.00 $48.21 $51.67 $30.00 $20.00 $10.00 $- FY 2017 FY 2018FY 2019 (Total operating cost per hour of service) Miles Between Preventable Collisions 120,000 100,000 Goal = 110,000 Miles 80,000 86,149 91,168 60,000 93,236 Minimum = 100,000 Miles 40,000 20,000 - FY 2017 FY 2018 FY 2019 (Total miles travelled between preventable collisions) Miles Between Road Calls 110,000 Goal = 60,000 Miles 90,000 70,000 82,460 70,465 50,000 Minimum = 30,000 Miles 30,000 38,737 10,000 FY 2017 FY 2018 FY 2019 (Miles travelled between mechanical failure) MST Fixed Route Financial Performance Comparative Statistics Month of September 2018 FY 2017-2019 MST Fixed Route Total Revenue YTD Actual and Budget $11,100,000 $11,000,000 $11,014,371 $10,900,000 $10,800,000 $10,700,000 $10,600,000 $10,665,813 $10,500,000 $10,400,000 $10,300,000 Minimum 95% $10,200,000 $10,100,000 YTD Actual YTD Budget MST Fixed Route Total Expenses YTD Actual and Budget $11,800,000 $11,600,000 $11,400,000 Maximum 105% $11,200,000 $11,000,000 $10,800,000 $11,014,371 $10,600,000 $10,400,000 $10,200,000 $10,350,126 $10,000,000 $9,800,000 $9,600,000 YTD Actual YTD Budget MST RIDES Financial Performance Comparative Statistics Month of September 2018 FY 2017-2019 MST RIDES Total Revenue YTD Actual and Budget $1,400,000 $1,380,000 $1,375,842 $1,360,000 $1,375,211 $1,340,000 $1,320,000 $1,300,000 $1,280,000 Minimum 95% $1,260,000 YTD Actual YTD Budget MST RIDES Total Expenses YTD Actual and Budget $1,550,000 $1,500,000 $1,536,968 $1,450,000 Maximum $1,400,000 105% $1,350,000 $1,375,842 $1,300,000 $1,250,000 YTD Actual YTD Budget ATTACHMENT 2 October 19, 2018 To: Carl Sedoryk, General Manager / C.E.O. From: Robert Weber, Chief Operating Officer Cc: MST Board of Directors Subject: Transportation Department Monthly Report − September 2018 FIXED ROUTE BUS OPERATIONS: System Wide Service: (Fixed Route & On Call Services): Boarding statistics indicate that ridership decreased by 4.00% in September 2018, (406,048), as compared to September 2017, (422,979). For the Fiscal Year – to date passenger boardings have decreased by 2.77% as compared to last Fiscal Year. Productivity decreased slightly from September of last year (17.3) to 17.0 passengers per hour in September of this year. Supplemental / Special Services: September 1-3: In support of the annual Monterey County Fair, MST deployed supplemental services to transport attendees to the event, which was held at the Monterey County Fair Grounds. The service transported 12,893 passengers during the three day event - increasing by 68% from last year’s event, (7,663). September 21 – 23: In support of the annual Monterey Jazz Festival, MST deployed supplemental services to transport attendees to the event, which was held at the Monterey County Fair Grounds. The service transported 11,717 passengers during the three day event – increasing by 1.45% from last year’s event (11,550). System Wide Statistics: . Ridership: 406,048 . Vehicle Revenue Hours: 23,866 . Vehicle Revenue Miles: 398,197 . System Productivity: 17.0 Passengers Per Vehicle Revenue Hour . One-Way Trips Provided: 34,527 Time Point Adherence: Of 134,023 total time-point crossings sampled for the month of September, the Transit Master system recorded 22,419 delayed arrivals to MST’s published time-points system-wide. This denotes that 83.27% of all scheduled arrivals at published time-points were on time. (See MST Fixed-Route Bus ~~ On Time Compliance Chart FY 2018 - 2019.) Note: Service arriving later than 5 minutes beyond the published time point is considered late. The on-time compliance chart, (attached), reflects system wide “on- time performance” as a percentage to the total number of reported time-point crossings. Cancelled Trips: As listed below, there were a total of ten (10) cancelled trips for the month of September for both directly operated and contracted services: Total Trips Provided: 34,527 Category MST MV % Accident 1 0 10% Mechanical 1 1 20% Staffing Shortage 4 0 40% Traffic 0 1 10% Unknown 1 1 1 20% Totals 7 3 100% 1 Insufficient information available- additional research required. Documented Occurrences: MST Coach Operators are required to complete an occurrence report for any unusual incident that occurs during their work day. The information provided within these reports is used to identify trends, which often drive changes in policy or standard operating procedures. The following is a comparative summary of reported incidents for the month(s) of September 2017 and 2018: September- September- Occurrence Type 17 18 Collision: MST Involved 11 12 Employee Injury 1 1 Medical Emergency 1 2 Object Hits Coach 1 4 Passenger Conflict 9 8 Passenger Fall 3 6 Passenger Injury 0 1 Other 4 1 Near Miss 0 2 Fuel / fluid Spill 3 2 Unreported Damage 0 2 Totals 33 41 CONTRACTED TRANSPORTATION SERVICES: MST RIDES ADA / ST Paratransit Program: Preliminary boarding statistics for the MST RIDES program reflect that for the month of September there were 12,774 passenger boardings.
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