Agenda # 7-1 November 5, 2018 Meeting
To: Board of Directors
From: C. Sedoryk, General Manager/CEO
Subject: Monthly Report – September 2018
Attached is a summary of monthly performance statistics for the Transportation, Maintenance, and Administration departments for September 2018 and a status update on progress made towards achieving FY 2019 Action Plan goals.
September 13-14 I attended a meeting of the California Transit Association Executive Committee in San Diego..
September 22-25 I attended committee meetings and workshops at the American Public Transportation Association annual conference in Nashville, TN.
Attachment #1 – Dashboard Performance Statistics September 2018
Attachment #2 – Operations Dept. Report – September 2018
Attachment #3 – Facilities & Maintenance Dept. Report September 2018
Attachment #4 – Administration Dept. Report – September 2018
Attachment #5 - FY 2019 Action Plan Update - September 2018
A complete detail of Monthly Performance Statistics can be viewed within the GM Report at http://www.mst.org/about-mst/board-of-directors/board-meetings/
PREPARED BY: ______Carl G. Sedoryk Blank Page MST Fixed Route ATTACHMENT 1 YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 RidershipRidership 1,260,000 1,250,000 Goal = 1,255,067 1,255,067 1,240,000 passengers 1,230,000 1,244,768 1,220,000 1,210,000 1,220,252 Minimum = 1,192,314 1,200,000 1,190,000 passengers 1,180,000 1,170,000 1,160,000 FY 2017 FY 2018 FY 2019 (Total passenger boardings) PassengersPassengers Per Hour 25.00
Goal = 20 passengers p/h 20.0020.00
15.00 17.21 17.28 16.59 Minimum = 15 passengers p/h 10.00
5.00 FY 2017 FY 2018 FY 2019 (Passengers per hour of service)
On Time Performance 95.0%
90.0% Goal = 90% on time 89.4% 85.0% 87.8% 85.2% 80.0% Minimum = 75% on time 75.0%
70.0% FY 2017 FY 2018 FY 2019 (Percent of passengers within 5 minutes of scheduled arrival)
Percentage of Service Delivered 100.00%
Goal = 99% completed 98.00% 99.94% 99.88% 99.96%
96.00%
Minimum = 95% completed 94.00% 92.00%
90.00% FY 2017 FY 2018 FY 2019 (Percentage of scheduled trips completed) MST Fixed Route YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 Fare Box Recovery Ratio 30% 29% Goal = 25% 25% 27%
20% 22% Minimum = 15% 15%
10% FY 2017 FY 2018 FY 2019 (Ratio of passenger fares to total operating cost) Cost Per Revenue Hour $180.00 $160.00 Goal = $147.03 per RH $140.00 $120.00 $133.51 $100.00 $124.87 $140.77 $80.00 Maximum = $161.73 per RH $60.00 $40.00 $20.00 $- FY 2017 FY 2018FY 2019 (Total operating cost per hour of service)
Miles Between Preventable Collisions 500,000
400,000 Goal = 200,000 Miles
300,000 362,509 390,239
200,000 Minimum = 100,000 Miles
100,000 168,295
- FY 2017 FY 2018 FY 2019 (Total miles travelled between preventable collisions)
Miles Between Road Calls 30,000
25,000 Goal = 15,000 Miles 26,800 20,000 20,656 15,000 21,330 Minimum = 7,000 Miles 10,000 5,000
- FY 2017 FY 2018 FY 2019 (Miles travelled between mechanical failure) MST RIDES YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 Ridership 45,000 40,000 Goal = 33,436 35,000 passengers 30,000 32,462 25,000 30,529 39,096 20,000 Maximum = 36,779 15,000 passengers 10,000 5,000 - FY 2017FY 2018 FY 2019 (Total cumulative YTD passenger boardings) Passengers Per Hour 2.50 Goal = 2.0 2.00 passengers p/h 1.50 1.94 1.50 1.48 Minimum = 1.8 1.00 passengers p/h 0.50
- FY 2017FY 2018 FY 2019 (Passengers per hour of service) On Time Performance 95.0%
90.0% Goal = 90% on time 89.8% 90.6% 85.0% 91.2%
80.0% Minimum = 80% on time 75.0%
70.0% FY 2017 FY 2018 FY 2019 (Percent of trips within 15 minutes of scheduled arrival)
One Way Trips 35,000 Maximum = 30,643 30,000 one-way trips 25,000 26,342 27,046 32,356 20,000 Goal = 27,857 15,000 one-way trips 10,000 5,000 - FY 2017 FY 2018 FY 2019 (Total cumulative YTD one-wayone -way passenger trips complecompleted)ted) MST RIDES YTD Dashboard Performance Comparative Statistics September 2018 Fiscal Years 2017-2019 Fare Box Recovery Ratio
12.0% Goal = 11% 1.9% 8.0% Measure Q 12.8% 4.5% Fare Box Minimum = 10% 4.0% 8.7% 4.5% 0.0% FY 2017 FY 2018 FY 2019 (Ratio of passenger fares to total operating cost) Cost Per Revenue Hour $100.00 $90.00 Goal = $82.14 per RH $80.00 $70.00 $76.43 $60.00 $50.00 Maximum = $90.35 per RH $40.00 $48.21 $51.67 $30.00 $20.00 $10.00 $- FY 2017 FY 2018FY 2019 (Total operating cost per hour of service)
Miles Between Preventable Collisions 120,000
100,000 Goal = 110,000 Miles
80,000 86,149 91,168 60,000 93,236 Minimum = 100,000 Miles 40,000
20,000
- FY 2017 FY 2018 FY 2019 (Total miles travelled between preventable collisions)
Miles Between Road Calls 110,000
Goal = 60,000 Miles 90,000
70,000 82,460 70,465 50,000 Minimum = 30,000 Miles 30,000 38,737 10,000 FY 2017 FY 2018 FY 2019 (Miles travelled between mechanical failure) MST Fixed Route Financial Performance Comparative Statistics Month of September 2018 FY 2017-2019
MST Fixed Route Total Revenue YTD Actual and Budget $11,100,000 $11,000,000 $11,014,371 $10,900,000 $10,800,000 $10,700,000 $10,600,000 $10,665,813 $10,500,000 $10,400,000 $10,300,000 Minimum 95% $10,200,000 $10,100,000 YTD Actual YTD Budget
MST Fixed Route Total Expenses YTD Actual and Budget
$11,800,000 $11,600,000 $11,400,000 Maximum 105% $11,200,000 $11,000,000 $10,800,000 $11,014,371 $10,600,000 $10,400,000 $10,200,000 $10,350,126 $10,000,000 $9,800,000 $9,600,000 YTD Actual YTD Budget MST RIDES Financial Performance Comparative Statistics Month of September 2018 FY 2017-2019
MST RIDES Total Revenue YTD Actual and Budget $1,400,000
$1,380,000 $1,375,842 $1,360,000 $1,375,211
$1,340,000
$1,320,000
$1,300,000
$1,280,000 Minimum 95% $1,260,000 YTD Actual YTD Budget
MST RIDES Total Expenses YTD Actual and Budget
$1,550,000
$1,500,000 $1,536,968
$1,450,000 Maximum $1,400,000 105%
$1,350,000 $1,375,842
$1,300,000
$1,250,000 YTD Actual YTD Budget ATTACHMENT 2
October 19, 2018
To: Carl Sedoryk, General Manager / C.E.O.
From: Robert Weber, Chief Operating Officer
Cc: MST Board of Directors
Subject: Transportation Department Monthly Report − September 2018
FIXED ROUTE BUS OPERATIONS:
System Wide Service: (Fixed Route & On Call Services):
Boarding statistics indicate that ridership decreased by 4.00% in September 2018, (406,048), as compared to September 2017, (422,979). For the Fiscal Year – to date passenger boardings have decreased by 2.77% as compared to last Fiscal Year.
Productivity decreased slightly from September of last year (17.3) to 17.0 passengers per hour in September of this year.
Supplemental / Special Services:
September 1-3: In support of the annual Monterey County Fair, MST deployed supplemental services to transport attendees to the event, which was held at the Monterey County Fair Grounds. The service transported 12,893 passengers during the three day event - increasing by 68% from last year’s event, (7,663).
September 21 – 23: In support of the annual Monterey Jazz Festival, MST deployed supplemental services to transport attendees to the event, which was held at the Monterey County Fair Grounds. The service transported 11,717 passengers during the three day event – increasing by 1.45% from last year’s event (11,550).
System Wide Statistics:
. Ridership: 406,048 . Vehicle Revenue Hours: 23,866 . Vehicle Revenue Miles: 398,197 . System Productivity: 17.0 Passengers Per Vehicle Revenue Hour . One-Way Trips Provided: 34,527
Time Point Adherence: Of 134,023 total time-point crossings sampled for the month of September, the Transit Master system recorded 22,419 delayed arrivals to MST’s published time-points system-wide. This denotes that 83.27% of all scheduled arrivals at published time-points were on time. (See MST Fixed-Route Bus ~~ On Time Compliance Chart FY 2018 - 2019.)
Note: Service arriving later than 5 minutes beyond the published time point is considered late. The on-time compliance chart, (attached), reflects system wide “on- time performance” as a percentage to the total number of reported time-point crossings.
Cancelled Trips: As listed below, there were a total of ten (10) cancelled trips for the month of September for both directly operated and contracted services:
Total Trips Provided: 34,527 Category MST MV % Accident 1 0 10% Mechanical 1 1 20% Staffing Shortage 4 0 40% Traffic 0 1 10% Unknown 1 1 1 20% Totals 7 3 100% 1 Insufficient information available- additional research required.
Documented Occurrences: MST Coach Operators are required to complete an occurrence report for any unusual incident that occurs during their work day. The information provided within these reports is used to identify trends, which often drive changes in policy or standard operating procedures. The following is a comparative summary of reported incidents for the month(s) of September 2017 and 2018:
September- September- Occurrence Type 17 18 Collision: MST Involved 11 12 Employee Injury 1 1 Medical Emergency 1 2 Object Hits Coach 1 4 Passenger Conflict 9 8 Passenger Fall 3 6 Passenger Injury 0 1 Other 4 1 Near Miss 0 2 Fuel / fluid Spill 3 2 Unreported Damage 0 2 Totals 33 41
CONTRACTED TRANSPORTATION SERVICES:
MST RIDES ADA / ST Paratransit Program:
Preliminary boarding statistics for the MST RIDES program reflect that for the month of September there were 12,774 passenger boardings. This denotes a 9.67% increase in passenger boardings from September of 2017, (11,648). For the Fiscal year to date – passenger boardings have increased by 20.44% over FY 2018.
. Productivity for September of this year was at 1.83 passengers per hour, decreasing slightly from September of 2017 (1.88).
. For the month of September, 89.68% of all scheduled trips for the MST RIDES program arrived on time, increasing from September of 2017 (88.84%).
COMMUNICATIONS CENTER:
In September, MST’s Communications Center summoned public safety agencies on seventeen (17) separate occasions to MST’s transit vehicles and facilities:
Agency Type Incident Type Number Of Responses Police Passenger Disturbance 13 / Other EMS Passenger Medical 4 Emergency / Injury
Robert Weber
ATTACHMENTS:
MST Fixed-Route Bus ~~ On Time Compliance FY 2019 MST Fixed-Route Bus ~~ Boarding Statistics FY 2019 MST Trolley ~~ Boarding Statistics FY 2019 MST RIDES ~~ On Time Compliance FY 2019 MST RIDES ~~ Boarding Statistics FY 2019 Operations Summary Report ~ September 2018 Mobility Management Report ~ September 2018
On-Time Compliance FY 2018 - 2019 100%
90%
80%
70%
60%
50%
40%
Time Compliance Time 30% On-Time Compliance On-Time 20%
10%
0% June Feb Sept Aug April Jul Oct Nov Dec Jan March May
FY18 FY19 MST FIXED ROUTE BOARDINGS FY 2019 Monthly Boardings MONTH FY 2017 FY 2018 FY 2019 % CHANGE July 390,949 387,900 390,693 0.72% Aug 426,452 444,188 423,511 -4.66% Sep 427,367 422,979 406,048 -4.00% Oct 377,134 420,427 Nov 338,846 368,100 Dec 285,917 317,198 Jan 282,663 324,349 Feb 294,808 338,464 Mar 354,919 346,348 April 337,863 359,574 May 358,439 361,009 June 359,611 361,853 TOTAL 4,234,968 4,452,389 1,220,252 YTD Avg. 414,923 418,356 406,751 -2.77% YTD Cumulative 1,244,768 1,255,067 1,220,243 -2.77% * Preliminary Boardings are inclusive of all On Call, Trolley, & Fixed Route Services
MONTHLY RIDERSHIP 500,000
450,000
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0 July Aug Sep Oct Nov Dec Jan Feb Mar April May June
FY 2017 FY 2018 FY 2019 MST RIDES 100% On-Time Compliance FY 2018 - 2019
90%
80%
70%
60%
50%
40% Time Compliance Time 30% On-Time Compliance On-Time
20%
10%
0% Sept Feb Aug April Jul Oct Nov Dec Jan March June May
FY 18 FY 19 15,000 MST RIDES MONTHLY RIDERSHIP 14,000
13,000
12,000
11,000
10,000
9,000
8,000
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2017 FY 2018 FY 2019
Monterey-Salinas Transit
Operations Summary Report
Fixed Route Services
September 2018
Prepared by: DJ Martínez, Schedule / Planning Analyst, Monterey-Salinas Transit
Service Delivered Service Quality
Ridership 406,048 On-time Time Points 111,604 Passengers / Vehicle Revenue Hour 17.0 Delayed Time Points 22,419 Revenue Miles 389,197.3 On-time Passenger Boardings 351,909 One-way Trips Operated 34,527 Percent On-time Boardings 87% Systemwide Service: Boardings reported for September 2018 (406,048) were down 4.0% from those reported in September 2017 (422,979). Over the same timeframe, revenue hours operated also decreased slightly,resulting in productivity falling to 17.0 Passengers Per Hour (PPH). Much of the ridership loss occurred on the Presidio Shuttle, line 20- Salinas/Monterey and the JAZZ lines, however, those losses were somewhat offset by large gains on line 41- East Alisal/Salinas (primarily due to the free weekend fares) and the Monterey County Fair.
For the fiscal year to date (July - September) systemwide fixed route boardings have fallen 2.8% and revenue hours have increased 1.3%, resulting in a 4.1% drop in productivity (from 17.3 PPH to 16.6 PPH). Seasonal Service: Summer service on line 22-Big Sur and the MST Trolley Monterey ended after Labor Day and both routes have reverted to operating winter schedules (weekends only). For September line 22-Big Sur reported 607 boardings and the MST Trolley Monterey reported 15,362 boardings.
Supplemental / Special Event Service: Supplemental service operated September 1st - 3rd for the Monterey County Fair, reporting a total of 12,411 boardings. In addition to the 482 boardings reported on the first day of the Fair (August 31st) this gives an event total of 12,893 boardings. Extra service also operated September 21st - 23rd for the Monterey Jazz Festival, reporting a total of 11,717 boardings for the event.
Systemwide Ridership On Time Passenger Boardings 5,000,000 100% Target 90% 90% 4,000,000 80% 70% 3,000,000 60% 50% 2,000,000 40% 1,244,768 1,255,067 1,220,252 30% 1,000,000 20% 10% 89% 87% 87% - 0% FY 17 FY 18 FY 19 YTD Jul Apr Oct Jan Jun Mar Feb Nov Sep Dec Aug Jul - Jun Jul-Sep May
Systemwide Pax / Revenue Hour Supplemental Service 20.0 100,000 10,000 15.0 16.6 15.1 15.6 1,000 100 10.0 No10 special event service operated this month. 1 Monterey County Fair Monterey Jazz Festival 5.0 2016 14,369 12,329 2017 7,663 11,550 - 2018 12,893 11,717 FY 17 FY 18 FY 19 YTD Fixed Route Operations Summary Report September 2018
Service Cancellations by Month
35
30
25
20
15 13 11 10 10
5
0 0 0 0 0 0 0 0 0 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Cancelled Revenue Hours - Year to Date Other - 4:03 hrs 10%
MST Accident - 1:24 hrs 4%
Traffic - 7:06 hrs 18% Non-MST Accident - 1:13 hrs 3%
Mechanical Problem - 8:00 hrs 20%
Staffing Shortage - 17:16 hrs 44% Ridership by Line September 2018 Passenger Boardings 41 Northridge/Salinas via East Alisal 57,361 20 Monterey/Salinas 36,257 Presidio Shuttle 35,103 JAZZ B Aquarium/Sand City via Broadway 27,874 JAZZ A Aquarium/Sand City via Hilby 21,632 18 Monterey/The Dunes 19,210 23 Salinas/King City 15,929 MST Trolley Monterey 15,362 49 Salinas/Santa Rita 13,707 Monterey County Fair 12,411 Monterey Jazz Festival 11,717 26 CSUMB East Campus Express 11,270 2 Monterey/Pacific Grove 10,729 24 Monterey/Carmel Valley Grapevine 9,111 69 Presidio/Del Monte Center 8,212 29 Watsonville/Salinas via Prunedale 7,446 45 Northridge/Salinas via East Market 7,009 28 Watsonville/Salinas via Castroville 5,425 11 Carmel/Sand City 5,243 1 Asilomar/Monterey 5,032 44 Northridge/Salinas via Westridge 5,022 75 Presidio/Marshall Park Express 4,862 43 South Salinas/Salinas 4,719 16 Marina/The Dunes 4,603 25 CSUMB/Salinas 3,658 67 Presidio/Marina 3,292 46 Natividad/Salinas 3,058 76 Presidio/Stillwell Park Express 2,706 JAZZ C Aquarium/Sand City Express 2,638 78 Presidio/Santa Cruz Express 2,165 47 Hartnell/Alisal Campus 2,028 74 Presidio/Preston Park Express 1,979 61 Salinas/VA DOD Clinic 1,926 27 Watsonville/Marina 1,846 55 Monterey/San Jose Express 1,802 72 Presidio/North Salinas Express 1,596 94 Sand City/Carmel Rancho 1,557 42 Westridge/East Salinas 1,530 95 Williams Ranch/Northridge 1,493 19 Del Monte Center CSUMB 1,385 70 Presidio/La Mesa 1,282 MST On Call Greenfield 1,158 21 Pebble Beach/Salinas Express 1,055 93 Ryan Ranch/Monterey 889 85 Fort Hunter Liggett/Templeton 889 3 CHOMP/Monterey 870 86 King City/San Jose/SJ Airport 857 84 Soledad/Paso Robles 848 12 Monterey/The Dunes 818 MST On Call Marina 813 8 Ryan Ranch/Sand City 756 MST On Call Gonzales 728 MST On Call King City 678 48 Salinas/Airport Business Center 614 22 Big Sur/Monterey 607 91 Sand City/Pacific Meadows 575 MST On Call Soledad 574 82 Fort Hunter Liggett/Salinas Express 455 56 Salinas/Monterey 449 7 Del Rey Oaks/Monterey 426 92 CHOMP/Pacific Meadows via Carmel 317 14 Monterey/NPS via La Mesa 261 4 Carmel/Carmel Rancho 170 Del Rey Oaks Shuttle 54