Welcome Pack www.wensleydale-experience.com

A Very Warm Welcome to Wensleydale!

Whether you do a lot or a little during your stay, we hope that this guide helps you to have a fantastic time.

You should find most things you need for your stay inside your yurt, but if you do need more of anything please do ask or call Tim (you can find his mobile number at the bottom of each page).

We would love to hear about your stay; please share your experience with us on social media:

Twitter: @thewensleydaleexperience ​ ​ Instagram: thewensleydaleexperience ​ ​ Facebook: @thewensleydaleexperience ​ ​ TripAdvisor: Yurts at The Wensleydale Experience ​ ​ Google Reviews: The Wensleydale Experience ​ ​

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

CONTENTS

一 IMPORTANT INFORMATION 一 HOW THINGS WORK 一 USEFUL CONTACT NUMBERS 一 THINGS TO DO ON SITE 一 PLACES OF INTEREST 一 PLACES TO EAT AND DRINK 一 ON THE FARM 一 INVENTORY 一 HOT TUB SAFETY

IMPORTANT INFORMATION

CHECK IN Check in is from 4pm. Once you arrive on site, please give Tim a call, and he will show you to your yurt. Virtual check-ins are also available, so please text us in advance to let us know if this is what you prefer.

LATE CHECK IN If you are arriving after 5pm, please let us know, as in-person check-in may not be available. Please check the map to see the location of your yurt, and be sure to bring a torch if you will arrive in the dark.

Please contact Tim on 07769 341955 if there are any issues with getting in or with overnight ​ ​ parking if the gate is shut.

CHECK OUT Check out is 10am. Late departures may be charged for. Late checkout may be available for a small fee; please speak to one of our helpful on-site staff for more information.

Please leave your key in your yurt when you depart, and let Tim know if there are any issues.

ACCESS When you first check-in, if you arrive after 5.30pm, the main gate may be locked. Please ring Tim (on the number at the bottom of the page) for alternative directions.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

ADD-ONS

There are lots of treats that you can order before you arrive to make your stay at the yurts or temple folly extra special – including logs (felled locally from our own estate) to keep your wood-burning stove and hot tub toasty warm, a posy of flowers in a chic glass jar, a box of local, luxury handmade chocolates or a barbeque hamper or picnic box. Our full list of items is available here. If you would like to place an order, please e-mail: ​ ​ [email protected]

Please note that we need 24 hours' notice for the hampers, ice packs and logs; 48 hours' notice for the flowers; and a week's notice for the chocolates (as these are made by hand). Payments can be made online or by card on arrival. All prices are inclusive of 5% VAT, where necessary.

LOG BURNERS Please take care at all times when using the log burning stove inside your yurt. Do not light anything other than firelighters and logs in the yurt. Please do not use coal – the stoves ​ ​ are not designed for it.

All yurts are fitted with carbon monoxide and smoke alarms. If the alarm sounds, evacuate the yurt and contact Tim or the Farm Shop.

Fire extinguishers are located near the entrance of the wood.

LOGS/FIRELIGHTERS/CHARCOAL Each yurt is provided with a complimentary basket of logs and firelighters. Additional bags of logs can be purchased from Tim (phone number below). Logs are charged at £8.50 per bag (if ordered in advance) or £10 on site.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

CLEANLINESS Please try to keep the yurt and facilities clean and tidy at all times. We would be extremely grateful if you could wash all pots before departure and dispose of all rubbish in the bins provided.

All our yurts are rigorously deep cleaned using chlorine-based cleaning products in line with government guidelines around COVID19, and paying particular attention to high-traffic touch points. Each yurt is equipped with hand sanitiser dispensers plus our amazing local, organic Friendlÿ soaps, so you can keep washing your hands in style. ​ LOSS AND DAMAGES Please be respectful to all equipment. Loss and damage due to mistreatment of any equipment will be chargeable.

NOISE AND NUISANCE Please respect other guests and keep any noise to a minimum. Music can be played providing it’s not too loud and does not disturb fellow guests. After 10pm, please ensure music is turned off.

We will not tolerate unreasonable behaviour; all guests are here to relax and enjoy their break away.

LAUNDRY All bedding and towels are provided. The double bed will be made up on arrival. Additional sheets, duvets (with covers) and pillows (with pillowcases) will be provided in the yurt for those staying on the futons. Due to the COVID19 pandemic, we would ask that when you leave, you please strip your bedding (pillow covers, duvet covers & bottom sheet, but leaving the protectors on) and place these, along with your towels and any other linens, into the blue linen bag provided. Stripping and interacting with used linens are major COVID19 risk factors for cleaning staff, so our cleaning staff can't enter yurts that haven't been stripped in this way. Please help us to keep our cleaning staff safe!

AN ECO-FRIENDLY STAY We are striving to be a super eco-friendly business. During your stay in our yurts, you can expect to find:

● A yurt site where more than 250 new trees have been planted. ● Fully solar-powered lighting in all indoor and outdoor spaces. ● Lovely, local vegan and cruelty-free Friendlÿ soaps made in nearby Hebden Bridge ​ ​ that contain no palm oil, parabens, sulphates, triclosan or phthalates, all presented in recycled and recyclable packaging. ● Add-on boxes of local, handmade chocolates made by Mocha of Richmond ​ ​ presented in plastic-free packaging. www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

● Organic, sustainable fabrics for the branded clothing worn by our team. ● A zero waste-to-landfill site.

We are always eager to hear any new ideas about how we can improve our eco-friendly credentials. Please e-mail Stephanie at: [email protected]. ​ ​ DARK SKIES-FRIENDLY

We are working on becoming a fully accredited Dark Skies-Friendly business, an initiative that is run by the Dales National Park Authority. We have taken several steps to make sure that our yurt site is well positioned for any guests who would like to stargaze during their stay:

● our interior and exterior yurt spaces are exclusively powered by low-lumen solar lighting ● we have worked with our on-site partners, Fairhurst's at Berry's café and The Healing Collective, to minimise any exterior security night lighting and to reposition existing security night lighting to reduce light pollution ● we have adapted some of our torches to have a normal light and a red light setting to reduce immediate light pollution ● we have easy out-of-hours access to our yurt site for guests who are returning late after an evening of stargazing; we do ask that guests try and be as respectful as possible to others staying on site if they do return late ● guests can request a late-check out for a small fee; late checkouts can often be accommodated ● we have reclining deckchairs available on request for any guests that would like to stargaze from their yurt deck ● we can arrange for a picnic box to be delivered to your yurt to take away on your stargazing adventure or eat on your return ● Dark-Skies-friendly events are hosted regularly by the National Park - more information can be found here. ​ ​ FAIRHURST'S AT BERRY'S FARM SHOP AND CAFE

An award-winning breakfast - plus lunch or afternoon tea and cake! - is less than a two minute walk away. If more than 2 people are dining and it’s the weekend, it may be worth reserving a table for lunch on: 01969 629116. During the COVID19 pandemic, pre-booking is essential.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

HOW THINGS WORK

IN CASE OF FIRE OR EMERGENCIES: Call our site manager, Tim, on 07769 341955 or 999 if it's an emergency.

WOOD BURNING STOVE The logs need to be cut to size using the axe provided. Place the logs on the large chopping log (located outside the yurt) to make some small kindling. We would recommend that you always wear your protective gloves and goggles when doing this.

Using the matches and firelighters provided, light the firelighter in the main stove opening and feed in the kindling, keeping it as tightly packed as possible. The fire may smoke slightly but as the fire gets hotter the smoke will lessen.

DO NOT leave the fire open when unattended.

SHOWER There is a switch under the shower and also on the shower head - ensure these are both switched on.

To ensure the pressure is sufficient, hold the shower head down. Turn on the water tap and the shower should start up. It is important to get the water pressure at the right level. Due to a fairly weak water pressure, the shower may not work as well if other showers, toilets or the hot tub are being used at the same time.

If the shower is not working, check the gas tap is turned to ‘open’ on the gas bottle, which is located at the rear of the shower unit.

HOT TUB ------DO NOT LIGHT A FIRE IF THE HOT TUB IS NOT FULL WITH WATER ------

It is essential that the water level is above the metal sign ('water up to this point') before ​ ​ ​ lighting a fire.

Please ensure you shower before and after using the hot tub.

Lighting a fire:

1. Remove the metal lid and place several logs at the bottom of the stove under the chimney (to the right-hand side of the stove).

2. Light a firelighter and place it on top of the logs.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

3. Place more logs and kindling on top of the firelighter, keeping the wood tightly packed.

4. Ensure the lid on the stove is open by approximately 1-2 inches.

With the cover on the hot tub, it will take approximately 3-4 hours for the water to get to a warm temperature.

There are additional instructions for the hot tub located in Appendix 1 of this document.

USEFUL CONTACT NUMBERS

Tim (site manager) 07769 341955

Fairhurst's at Berry’s Farm Shop 01969 629116

Local Taxi Firm: SUPERB 07976 648965 or 01969 623350

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

THINGS TO DO ON SITE

FAIRHURST'S AT BERRY’S FARM SHOP & CAFE Whether you want a cup of tea and a cheese scone after a long walk or a fun-filled meal out for the whole family, Fairhurst's at Berry’s Farm Shop and Café has it all.

The Farm Shop began as an outlet for home reared meat and game and now features the best of Yorkshire with locally made preserves, oils and cheese, complimented by a range of unique and characterful gifts.

From the essentials of local butter, eggs, artisan breads and meat to logs and Prosecco, they offer everything you may need during your stay. Berry’s pastries are not to be missed, with fresh sausage rolls and pies baked every day.

Farm Shop and Café Opening Times: From 9.30am until 3pm, Tuesday to Sunday (closed Mondays).

FARM TOURS Our on-site farm tours offer a personal and hands-on visit of our working farm. Learn more about the wonderful Yorkshire Dales countryside and most importantly, meet our very lovable animals.

Feed the majestic Highland cattle, walk the naughty Pygmy goats and meet all the other fantastic members of the fluffy farm team!

Farm tours are available during the summer holidays and summer months. They are also available throughout other months of the year for pre-booked groups. They can be booked online to guarantee availability. £8.50 (adults) or £5 (children). Infants go free.

FARM EXPERIENCES ​ This half a day's farming experience (part of the English National Park Experience ​ Collection) starts with a traditional, hearty English Breakfast of fresh local produce or lunch ​ in the award-winning, Fairhurst's at Berry's café. Then spend the day taking a close look at traditional drystone walling, feeding the animals, gathering sheep and learning about how sheep are farmed.

As part of the experience, you will help feed the Highland cattle and the South Devon beef herd as well as help to move the stock, depending on the time of year.

We also have rare breed pigs who will need feeding and possibly moving and there is always mucking out for the energetic! The farm experiences can be booked online to guarantee availability. £69 (adults) or £55 (children). Infants go free. www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

COMPLEMENTARY THERAPIES

The Healing Collective offers a range of complementary therapies with a holistic approach to health. These include Indian Head Massages, Reiki, Reflexology, Bach Remedies, Sound Therapy, Shiatsu and Open Door Counselling.

The Healing Collective is situated on-site in the Estate Office opposite the Farm Shop and Café. Some treatments are also available inside the yurts.

Therapies start at £25 a session (30-minutes), and all treatments are pre-booked.

To Book: Call 07981 908717 or email: info@healing collective.co.uk ​ For further information, visit www.healingcollective.co.uk ​ PLACES OF INTEREST Please do speak to us about the things you’d like to see and do during your stay and we will happily help you choose the best places to visit. Some of our recommendations are as follows:

PLACES TO VISIT: Forbidden Corner Wensleydale Creamery Falls Castle Richmond & Richmond Castle Aysgarth Rock Garden Yorkshire Trike Tours Dales Countryside Museum White Scar Caves

STARGAZING SITES: Most places in the National Park are great for stargazing! But some places do have exceptionally dark skies as they are well distanced away from light sources, such as street lights. There are four designated Dark Sky Discovery Sites in the Yorkshire Dales National ​ ​ Park:-

● National Park Centre ● Malham National Park Centre ● Buckden National Park Car Park ● Tan Hill Inn

These locations are open to the public, accessible to all abilities, and provide parking and other facilities. For more advice and some top tips, please click here. ​ ​ www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

A BIT FURTHER AFIELD: Druids Temple near Ripon & Ripon Cathedral Black Sheep & Theakston Beer Breweries at Masham

PLACES TO EAT AND DRINK

With a whole host of fantastic local pubs and restaurants, our pick of nearby eateries include: -

Fox and Hounds, (1.5 miles) Wensleydale Heifer, West Witton (1.5 miles) Millrace Tea Shop, (2 miles) Aysgarth Falls Hotel, Aysgarth (2 miles) The George & Dragon, Aysgarth (2 miles) Bolton Arms, (4 miles) The Wheatsheaf, (4 miles) The Three Horseshoes, Wensley (4 miles) Saffron Indian, (5 miles) The Saddle Rooms, near The Forbidden Corner (6 miles) The Bakewell, (7 miles) The White Rose, Askrigg (7 miles) The King's Arms, Askrigg (7 miles) The Crown, Askrigg (7 miles) Cover Bridge, (12 miles)

NEAREST FOOD SHOPS:

Campbell's, Leyburn - an independent supermarket with a fine selection of wines and spirits

Co-Operative, Leyburn - typically open 7am until 10pm

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

ON THE FARM

TIGER AND TRAFFIC Our Kune kune pigs (pronounced Cooney Coon) are siblings, born in December 2011, and are much loved by all at The Wensleydale Experience. The breed originates in New Zealand and the word 'Kune Kune' means 'round and fat' in Mauri.

DORIS Doris is our famous pygmy goat; she is small but very feisty. She can be very naughty but often comes out to accompany the farm tours with her kid, Gav.

ELSPETH Elspeth is our Manx Loaghtan Sheep, one of the oldest and most striking breeds of sheep in the UK. Elspeth is very friendly and well behaved.

ROLO Rolo is our Mini Shetland Pony; he is very good-natured and loves to eat carrots. He enjoys being brushed on farm tours, and gives the occasional pony ride.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

HARRY Harry is our pet ‘lamb’, although he is now larger than Rolo the Shetland pony! He was born in 2014 and is a Texel cross. He can be seen wearing a head collar and sometimes pulls a cart.

THE HIGHLAND COWS Our Highland Cows. They can often be seen on our farm experiences, or ask our helpful staff where to find them.

THE SUCKLER HERD These are our South Devon Cattle. They can be found on our grassy fields where they like to graze with their calves.

FLOPSEY Flopsey is a Lion Lop rabbit, who is extremely fluffy and full of mischief. He likes carrots and cabbage, and being gently stroked.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

INVENTORY

Please be respectful to all equipment. Loss and damage due to mistreatment of any equipment will be charged for. Please see the itinerary below.

WHAT’S INSIDE THE YURT?

BEDROOM/LIVING AREA

Double Bed Futon-style double bed Z bed (on request) Cotton sheets Duvets Duvet covers Pillows Pillow cases Logs – one basket included. Extra can be purchased on site (£8.50 per bag (if ordered in advance) or £10 on site). Fire glove Door mat Wood burning stove Fire lighters Matches Mirror Torch (some with red lights for reducing light pollution when stargazing) Tea lights Bedside tables

KITCHEN AREA

Kitchen Unit Gas ring burner Mugs Wine glasses Tumblers Plates and side plates Cereal/Dessert bowls Cutlery: Knives, Forks, Dessert spoons, Teaspoons. Pan and frying pan Kitchen utensils Chopping board Chopping Knives and Bread Knife Kettle for stove Tea pot Washing up liquid Washing up bowl Washing up sponge J Cloth Dust pan and brush Fire extinguisher www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

Carbon monoxide and smoke alarm Cool box (ice packs not provided)

WHAT’S OUTSIDE THE YURT?

OUTDOOR DECKING AREA

Door mat BBQ/fire pit Fire pit cover Wire brush Tongs Table and four or five chairs

FACILITIES Toilet Toilet brush Waste bin Shower Private Hot Tub Towels

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​

Appendix 1 To ensure the safe and enjoyable use of the hot tub, please read and adhere to the following user instructions and safety rules: Hot Tub User Instructions:

DO NOT LIGHT THE LOG BURNING STOVE unless the hot tub is filled with water to above the burner box inside the hot tub (just below the burner guard top rail).

1. Shower with soap and water before using the hot tub to remove lotions, deodorants, creams etc.

2. Add sufficient logs to create a fire in the lower half of the burner (for Oak and Rowan, be careful you don’t fill it too full as logs can roll out when you next open the door). Slide the lid open by approximately 2 to 3 cm and allow air to fuel the fire. Do not overfill the burner with logs. Only burn dry logs, no other fuel may be used.

3. For fastest heating, keep the covers on and stir frequently. As the water temperature is rising and nears 35°C, you can reduce the number of logs being added to the burner. This process will take a couple of hours or so.

4. Take care when entering and leaving the hot tub, the surface will be slippery especially when wet. Place both hands on the top rim when using the steps as these may also be slippery and unstable. Hot Tub Safety Rules:

1. It is advised that you should not stay in the hot tub for longer than 15 minutes per 1 hour.

2. People with heart disease, high or low blood pressure, any serious illness or who are pregnant should not use the hot tub without consulting their doctor first.

3. People with skin, ear, genital or other body infections should not use the hot tub to avoid spreading infection.

4. It is advised that children under the age of four should not use the hot tubs. Never allow children to use the hot tub unsupervised.

5. Please be aware that the heat of the water can speed up the effects of alcohol. Do not use the hot tub under the influence of alcohol.

6. Do not immerse your head in the water as it increases the risk of infection (and you could drown).

7. Do not use electrical appliances near the water to avoid electric shocks.

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8. Do not use any contaminants such as bubble bath, oils etc. in the water as they will affect the life of the timber.

9. The burner is protected by a guard and you should not make any attempt to touch the burner whilst lit.

10. Never allow the water temperature to go over 40 degrees Celsius (lower for children).

IMPORTANT NOTE: Do not empty the hot tub whilst the burner is lit. Failure to do this will result in the stove being damaged beyond repair and a replacement cost of approximately £5,000 payable.

www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​