Welcome Pack www.wensleydale-experience.com A Very Warm Welcome to Wensleydale! Whether you do a lot or a little during your stay, we hope that this guide helps you to have a fantastic time. You should find most things you need for your stay inside your yurt, but if you do need more of anything please do ask or call Tim (you can find his mobile number at the bottom of each page). We would love to hear about your stay; please share your experience with us on social media: Twitter: @thewensleydaleexperience ​ ​ Instagram: thewensleydaleexperience ​ ​ Facebook: @thewensleydaleexperience ​ ​ TripAdvisor: Yurts at The Wensleydale Experience ​ ​ Google Reviews: The Wensleydale Experience ​ ​ www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​ CONTENTS 一 IMPORTANT INFORMATION 一 HOW THINGS WORK 一 USEFUL CONTACT NUMBERS 一 THINGS TO DO ON SITE 一 PLACES OF INTEREST 一 PLACES TO EAT AND DRINK 一 ON THE FARM 一 INVENTORY 一 HOT TUB SAFETY IMPORTANT INFORMATION CHECK IN Check in is from 4pm. Once you arrive on site, please give Tim a call, and he will show you to your yurt. Virtual check-ins are also available, so please text us in advance to let us know if this is what you prefer. LATE CHECK IN If you are arriving after 5pm, please let us know, as in-person check-in may not be available. Please check the map to see the location of your yurt, and be sure to bring a torch if you will arrive in the dark. Please contact Tim on 07769 341955 if there are any issues with getting in or with overnight ​ ​ parking if the gate is shut. CHECK OUT Check out is 10am. Late departures may be charged for. Late checkout may be available for a small fee; please speak to one of our helpful on-site staff for more information. Please leave your key in your yurt when you depart, and let Tim know if there are any issues. ACCESS When you first check-in, if you arrive after 5.30pm, the main gate may be locked. Please ring Tim (on the number at the bottom of the page) for alternative directions. www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​ ADD-ONS There are lots of treats that you can order before you arrive to make your stay at the yurts or temple folly extra special – including logs (felled locally from our own estate) to keep your wood-burning stove and hot tub toasty warm, a posy of flowers in a chic glass jar, a box of local, luxury handmade chocolates or a barbeque hamper or picnic box. Our full list of items is available here. If you would like to place an order, please e-mail: ​ ​ [email protected] Please note that we need 24 hours' notice for the hampers, ice packs and logs; 48 hours' notice for the flowers; and a week's notice for the chocolates (as these are made by hand). Payments can be made online or by card on arrival. All prices are inclusive of 5% VAT, where necessary. LOG BURNERS Please take care at all times when using the log burning stove inside your yurt. Do not light anything other than firelighters and logs in the yurt. Please do not use coal – the stoves ​ ​ are not designed for it. All yurts are fitted with carbon monoxide and smoke alarms. If the alarm sounds, evacuate the yurt and contact Tim or the Farm Shop. Fire extinguishers are located near the entrance of the wood. LOGS/FIRELIGHTERS/CHARCOAL Each yurt is provided with a complimentary basket of logs and firelighters. Additional bags of logs can be purchased from Tim (phone number below). Logs are charged at £8.50 per bag (if ordered in advance) or £10 on site. www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​ CLEANLINESS Please try to keep the yurt and facilities clean and tidy at all times. We would be extremely grateful if you could wash all pots before departure and dispose of all rubbish in the bins provided. All our yurts are rigorously deep cleaned using chlorine-based cleaning products in line with government guidelines around COVID19, and paying particular attention to high-traffic touch points. Each yurt is equipped with hand sanitiser dispensers plus our amazing local, organic Friendlÿ soaps, so you can keep washing your hands in style. ​ LOSS AND DAMAGES Please be respectful to all equipment. Loss and damage due to mistreatment of any equipment will be chargeable. NOISE AND NUISANCE Please respect other guests and keep any noise to a minimum. Music can be played providing it’s not too loud and does not disturb fellow guests. After 10pm, please ensure music is turned off. We will not tolerate unreasonable behaviour; all guests are here to relax and enjoy their break away. LAUNDRY All bedding and towels are provided. The double bed will be made up on arrival. Additional sheets, duvets (with covers) and pillows (with pillowcases) will be provided in the yurt for those staying on the futons. Due to the COVID19 pandemic, we would ask that when you leave, you please strip your bedding (pillow covers, duvet covers & bottom sheet, but leaving the protectors on) and place these, along with your towels and any other linens, into the blue linen bag provided. Stripping and interacting with used linens are major COVID19 risk factors for cleaning staff, so our cleaning staff can't enter yurts that haven't been stripped in this way. Please help us to keep our cleaning staff safe! AN ECO-FRIENDLY STAY We are striving to be a super eco-friendly business. During your stay in our yurts, you can expect to find: ● A yurt site where more than 250 new trees have been planted. ● Fully solar-powered lighting in all indoor and outdoor spaces. ● Lovely, local vegan and cruelty-free Friendlÿ soaps made in nearby Hebden Bridge ​ ​ that contain no palm oil, parabens, sulphates, triclosan or phthalates, all presented in recycled and recyclable packaging. ● Add-on boxes of local, handmade chocolates made by Mocha of Richmond ​ ​ presented in plastic-free packaging. www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​ ● Organic, sustainable fabrics for the branded clothing worn by our team. ● A zero waste-to-landfill site. We are always eager to hear any new ideas about how we can improve our eco-friendly credentials. Please e-mail Stephanie at: [email protected]. ​ ​ DARK SKIES-FRIENDLY We are working on becoming a fully accredited Dark Skies-Friendly business, an initiative that is run by the Yorkshire Dales National Park Authority. We have taken several steps to make sure that our yurt site is well positioned for any guests who would like to stargaze during their stay: ● our interior and exterior yurt spaces are exclusively powered by low-lumen solar lighting ● we have worked with our on-site partners, Fairhurst's at Berry's café and The Healing Collective, to minimise any exterior security night lighting and to reposition existing security night lighting to reduce light pollution ● we have adapted some of our torches to have a normal light and a red light setting to reduce immediate light pollution ● we have easy out-of-hours access to our yurt site for guests who are returning late after an evening of stargazing; we do ask that guests try and be as respectful as possible to others staying on site if they do return late ● guests can request a late-check out for a small fee; late checkouts can often be accommodated ● we have reclining deckchairs available on request for any guests that would like to stargaze from their yurt deck ● we can arrange for a picnic box to be delivered to your yurt to take away on your stargazing adventure or eat on your return ● Dark-Skies-friendly events are hosted regularly by the Yorkshire Dales National Park - more information can be found here. ​ ​ FAIRHURST'S AT BERRY'S FARM SHOP AND CAFE An award-winning breakfast - plus lunch or afternoon tea and cake! - is less than a two minute walk away. If more than 2 people are dining and it’s the weekend, it may be worth reserving a table for lunch on: 01969 629116. During the COVID19 pandemic, pre-booking is essential. www.wensleydale-experience.com [email protected] Tim - 07769 341955 ​ ​ HOW THINGS WORK IN CASE OF FIRE OR EMERGENCIES: Call our site manager, Tim, on 07769 341955 or 999 if it's an emergency. WOOD BURNING STOVE The logs need to be cut to size using the axe provided. Place the logs on the large chopping log (located outside the yurt) to make some small kindling. We would recommend that you always wear your protective gloves and goggles when doing this. Using the matches and firelighters provided, light the firelighter in the main stove opening and feed in the kindling, keeping it as tightly packed as possible. The fire may smoke slightly but as the fire gets hotter the smoke will lessen. DO NOT leave the fire open when unattended. SHOWER There is a switch under the shower and also on the shower head - ensure these are both switched on. To ensure the pressure is sufficient, hold the shower head down. Turn on the water tap and the shower should start up. It is important to get the water pressure at the right level. Due to a fairly weak water pressure, the shower may not work as well if other showers, toilets or the hot tub are being used at the same time.