Hospice Annual Report 19
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Otago Community Hospice ANNUAL REPORT 2019 turn your face to the sun and the shadows fall behind you hurihia to aroaro ki te ru tukuna to atarangi kia taka ki muri i a koe MĀORI PROVERB otαgo community Living Every Moment DUNEDIN | OAMARU | MOSGIEL | MILTON | BALCLUTHA | ALEXANDRA | CROMWELL | WANAKA Cover Images: Sharron Bennett CONTENTS PAGE 2 Otago CommunityHospice Vision and Values PAGE 3 2018/2019 Overview PAGE 4 Chairperson’s Message PAGE 4 Finance and Audit Committee Report PAGE 5-6 CEO’s Message PAGE 7 Funding details PAGE 8 Volunteers Update PAGE 9 Education Update PAGE 10-11 Fundraising PAGE 11 Trusts and Foundations PAGE 12 Corporate Supporters PAGE 12 National Partners PAGE 13-16 SummaryConsolidated Financial Statements 1 OTAGOCOMMUNITY HOSPICE ANNUAL REPORT 2019 ABOUT OCH, VISION, VALUES AND STRATEGIC GOALS Otago CommunityHospice is a centre of excellence providing We support ourpatientswherevertheywant to be – that maybe the highest qualityspecialist palliative care and support to intheir home, in a residential care home setting or, iftheirneeds patients and their families throughout Otago. are highlyspecialised,within our inpatient unit. Wherewe can, OCH provides awide range of serviceswhich includes providing we aim to keep people in their environment, symptom-free, community-based palliative care to peoplewhose needs exceed for as long as possible. those provided for bytheirprimarycare provider(such as a GP All Otago CommunityHospice services are provided free or district nurse), an inpatient unit for thosewith specialist of charge. palliative care needs, education for all health providers, including palliative education for training health professionals. OUR APPROACH TO CARE VALUES VISION Te Whare Tapa Wha We are respectful, compassionate, To support and empower all people the four-sided house: professional, and inclusive through who are dying inOtagoto livewell empowered partnerships. and diewell. Te Taha Hinengaro Respect Wewill do this by: – psychological health We embrace and honourthe unique, Caring for our community Te Taha Wairua individual needs and differences of Developing the capability of people – spiritual health all thosewe dealwith, being attentive and mindful. Providing leadership Te Taha Tinana Compassion - physical health Building a sustainable and resilient Wewalk alongside thosewe interactwith organisation Te Taha Whānau and are empathetic and life affirming. Raising awareness – familyhealth Professionalism We are responsible and accountable for our individual and collective actions. We use ourexpertisewith integrityand are mindful of howourpersonal self impacts on all thosewe interactwith. Inclusivity We empowerourpatients andwhānau as partners in their care. Wevalue ourconnections andwork collaborativelyin partnershipwith health professionals andwith the wider community. 2 OTAGOCOMMUNITY HOSPICE ANNUAL REPORT 2019 2018/2019 OVERVIEW – OUR PATIENTS 1JULY 2018 TO 30JUNE 2019 NUMBER OF: Patients onprogramme for anyperiod inyear 684 Newreferrals 504 Rural newreferrals 206 -41%(35% in 2017-2018) Patients by disease 78% cancer 22% non-cancer Patients byage bracket under 55: 10% 55-64: 16% 65-74: 28% 75-84: 29% 85 and over: 18% Admissions to the inpatient unit 161 Communityvisits 2191 Phone contacts 6000 plus Familysupport contacts 1085 Kilometres driven 420 thousand( approximately) Kowhai Programme attendances 261 Cost per patient $6000 (approximately) 3 CHAIRPERSON’S FINANCE AND AUDIT MESSAGE COMMITTEE REPORT I ampleased to present the 33rd Annual Report ofthe Otago The Hospice (excluding the Foundation) recorded a surplus of CommunityHospice Trust Board. Our dedicated management, $78,976 for the financialyearendedJune 2019. Most budget staff and volunteers have delivered another outstanding year lines were well contained, and staff have worked hard on for the Hospice. efficiencieswhich should benefit the Hospice for the upcoming The financial statements are nowconsolidatedwith the Gordon financial year. Allen Foundation Trust, previouslyknown as the Otago Hospice Shop income once againperformedwell in a demanding retail Foundation Trust, in accordancewith the Tier Two Financial environment, plans arewell underwayto improve the location Reporting Framework. The objective of the Foundation Trust is to of key stores and provide better flexibilityfor customers and manage funds that ultimatelysupport the objectives of the Otago warehousing. CommunityHospice Trust in its endeavors to deliver specialist While 2020will be challenging as the palliative care services through Otago. It is a reserve fund that Hospice faces newand historicwage supports capital projects, service developments and makes pressures, I’mconfident thatwe can monthlycontributions to the Hospice to reduce the pressure on address these challengeswhile the community. So, although the financials are published together, continuing to provideworld-class the two trusts are independent of each other. The Hospice still palliative care to the Otago relies heavilyon the generosityof the community. Community. The Hospice operating revenues are generated through Peter McIntyre contractswith the District Health Board but most noteworthy CHAIR AUDIT & FINANCE COMMITTEE are the significant contributions that stem from our extremely generous community– donors, sponsors, corporate supporters, service clubs, businesses, shoppers, communitygroups, and our amazingvolunteerworkforce –who all contribute their time, their expertise and their financial support throughout theyear. BOARD MEMBERS Due to thiswonderful support,whichequates to more than $3 Stuart McLauchlanCHAIR millionofthe revenue, the Hospice is able to maintain, at avery Tony McKewen DEPUTYCHAIR high level, thewonderful services available to those needing Merrin Bath them in the Otago region. Rachel Brazil Some major achievements for the year include: Jack Gordge The 11thAnnual Southern Trust Golf Tournament – another huge JennyGuthrie thankyou to Kevin Galliven. Peter McIntyre The funding of the long overdue improvements at our North Dale Preddy Road facilities. A massive thankyou to the GordonAllen Foundation Trust, the Otago CommunityTrust, the AAWJones Gaye Robertson Trust and The Lion Foundation. The improvements include Dr Murray Tilyard double glazing and the installationof anenergyefficient heating and cooling systemwhichwill mitigate the extremes of the BOARD PROFILE: winter and summerweather. Otago Community Hospice Trust’s Newest Trustee: The William Sheriff Charitable Trustwho provided funding for the upgrade of our aging telephone systemwhich includes Jack Gordge – Solicitorwith Bell Gully securityand our patient call bell system. As one ofthe three lawyers onthe Board, eachwithdiverse The information system infrastructure was upgraded with a new practice areas, I bring a corporate advisoryviewpoint on server and an improved external back up of important governance to the Board table.Joining the Board initiallyas an information. intern through the Hospice’s partnershipwith Ignite Consultants, I have been involvedwith the non-profit sector for Onbehalfofthe Board, Iwould like tothankyou all – our the last sixyears. Mytimewith Ignite gave me hands-on exceptional staff andvolunteers - for all you do to ensure our experience managing a charitable organisation and itwas a patients are supported and empowered to livewell and diewell. natural extension to move into governancewhen the time Finally, Iwould like to thank myfellow came. While the Hospice is myfirst Board members and the management experience in a governance role, I have teamforthe advice and support been ablysupported bythe fantastic given over the past year. I look talent around the board table and it forward to facing the coming year’s has beenenjoyable to learnmore challengeswithyou all. about thevitalwork the Hospice does Stuart McLauchlan in the community. CHAIRPERSON The Hospice does a fantastic job in challenging circumstances, and it is a privilege to serve on the Board. 4 OTAGOCOMMUNITY HOSPICE ANNUAL REPORT 2019 CEO’S MESSAGE Thisyear’s Annual Report – published fourmonths afterourend THREE ofyear– is the perfect time toreflect onayearwell utilised. For the Hospice, itwas 12 months ofsignificant change: inour The Funding and Marketing team have beenrushed offtheirfeet physical spaces, forourteams and forour services. We pride and achieving extraordinaryresults. ourselves onour abilityto adapt to the changing landscape; it’s • Early in the year it became apparent that the team structure somethingwe have always done andwill continue to do because and functionsweren’t lining up withwhat the organisation we take our fundingveryseriously. needed. The teamwas reviewed and as a result the full-time I’ve decided to reviewtheyear byselecting the top 10 highlights Retail Operations Manager role was disestablished, a full-time of the year. Fundraising Administration role was created, and early in 2019 a part-time Retail Development Manager role was created to ONE ensure that shop developmentswere led proactively. • Marchalso sawournewwebsite launched bringing new The Aged Residential Care Support Service (ARC Service) connectivityfor our fundraising team, a segment for Kowhai turned three. OurARC Clinical Nurse Specialists have been Programme including a landing page, an education calendar operating forthreeyears nowand have made a direct andvery and manymore features. Thiswebsite talks to ournew real impact onthe palliative skill set inourregion’s aged care database Infoodle, saving our fundraising administrator