NEW Visa Debit Card FAQs

YOUR EXISTING DEBIT CARD IS BEING REPLACED! Continue to use your existing Visa debit card for now, then activate and start using your new NorthRidge Visa debit card as soon as it arrives.

Why am I getting a new debit card? In our continual effort to provide members with great service, NorthRidge Community Credit Union is moving to a new processing partner for our Visa debit card. You will not experience any interruption in access to your funds during this transition process. This change will also speed up the delivery of a new replacement card if yours is lost, damaged, or stolen.

When will I receive my new NorthRidge Community Credit Union Visa debit card? You can expect to receive your card between 04/06/2020 and 04/17/2020.

I’m traveling away from home during the new card arrival time period. What should I do? Please contact us immediately at (877) 672-2848 during the business hours of 8:00 a.m. to 4:30 p.m. Central Time, Monday through Friday to make special arrangements.

What steps do I need to take to activate my new card? 1. Call (833)-285-1749 2. If you are calling from the phone number on record at NorthRidge Community Credit Union you will supply your date of birth 3. If you are calling from a phone number we do not recognize, you will be prompted to provide the last four digits of your SSN 4. Sign the back of your card 5. Destroy your old Visa debit card 6. Contact any merchant or company who automatically bill your existing card and give them your new Visa card number and expiration date. The new card has a new security code on the back of the card also. These merchants may include your wireless, cable and/or internet providers, insurance companies, mortgage companies, auto loan companies, Amazon and other online retailers you shop at regularly.

Can I use the same PIN? When you call to activate your new NorthRidge Community Credit Union Visa debit card you will be prompted to create a new PIN. The new four digit PIN you create can be the same as your existing PIN.

Is my card number changing? Yes, your new card comes with a new card number, expiration date and three-digit security code. To avoid service interruption, please update online shopping merchants and bill pay accounts that have your account on file.

Will I get more than one card? If you have more than one card today, you will receive a replacement for each card. Call us at (877) 672- 2848 during the business hours of 8:00 a.m. to 4:30 p.m. Central Time, Monday through Friday if you have questions about the cards you receive.

When should I start using my new Visa debit card? Begin using your new card as soon as it arrives, and you activate it by calling (833)-285-1749. Please remember to stay on the line to create a PIN.

Can I still use my existing Visa debit card? Begin using your new Visa debit card as soon as you receive and activate it. Any outstanding Visa transactions you made on the old card will still post to your account.

When will my existing Visa debit card stop working? Your existing Visa debit card will be deactivated after you activate your new Visa debit card. Any old cards that are not replaced by new cards will stop working on Friday, April 24th, 2020.

What should I do with my existing Visa debit card? Stop using your existing Visa debit card as soon as you receive and activate your new NorthRidge Community Credit Union Visa debit card. Once you’ve received and activated your new debit card, destroy and discard your existing Visa debit card.

Will my bill pay transactions still work? If you use the Bill Pay service in NRCCU Online Banking, nothing will be changing since that uses your specific account number. However, if you use your debit card as a saved payment option with other companies like Netflix, Amazon or any utility companies, you will need to update them with the new VISA card number immediately upon activating your new card to avoid any billing or service problems. Any pending payments with your old card number will still process through the transition.

Is anything changing with my new debit card? Yes. Once you activate and begin using your new Visa debit card, if you have a dispute with a transaction or your card is lost or stolen, please call (833)-285-1749.

Will the new Visa debit card cost me anything? No, there is no cost associated with this change.

Where can I use my new Visa debit card? Visa is accepted at millions of locations worldwide and gives you access to cash at ATMs displaying the Visa®/PLUS® symbol, so you’ll be able to use your new card anywhere VISA is accepted. Can I still access my account at the ATM? Yes. You can use your NorthRidge Community Credit Union Visa debit card at the ATM once you have activated the card and created your PIN.

Who do I call if my new Visa Card is lost or stolen? If your new Visa debit card is lost or stolen, please call (833)-285-1749.

Who do I call if I want to dispute a transaction on my new Visa debit card? Once you activate and begin using your new Visa debit card, if you have a dispute with a transaction, please call the new dispute number (833)-285-1749.

My new Visa debit card hasn’t arrived yet. What should I do? Your new Visa debit card should arrive no later than 04/24/2020. If you haven’t received your card after that date, please contact us at (877) 672-2848 during the business hours of 8:00 a.m. to 4:30 p.m. Central Time, Monday through Friday.

If you have any questions on this FAQ or need any other information on the update of your debit card please call us at (877) 672-2848 or email us at [email protected]. Remember email is not a secure method of communication and we advise against sending account numbers or other highly personal information, including card numbers, in this manner.