CENTRAL INDUSTRIAL SECURITY FORCE CITIZEN'S CHARTER INTRODUCTION:- We are one of the specialized Central Para-military Forces of India under Ministry of Home Affairs. We came into existence in the year 1969 with a meagre strength of about 3000 men for providing security to Public Sector Undertakings (PSUs) and Government Installations. Today we have grown up to a strength of about 1, 05,000 officers and men and taken up a multi faceted role in the field of internal security which includes Airport Security, Security of Government Building, Monument Security, Disaster Management, VIP Security and security of critical installations like Delhi Metro in addition to our traditional role of providing industrial security. Currently we are providing security to 277 units including 56 domestic and international airports spread all over the country. We also have a Fire Wing which looks after the fire protection and fire prevention services of 77 units with a strength of about 5000 well trained man power. Hitherto our services were only available to Government Organisations and PSUs but by amendment in CISF Act the Government of India has permitted us to offer Consultancy Services in the field of Security and Fire Protection to public as well as private sector. Accordingly we have a Consultancy Wing located at our Force Head Quarters, which is ISO 9001: 2000 certified and offers its Consultancy Services to both the Government and the Non Government Organizations. Our Head Quarter is located at 13, CGO Complex, Lodhi Road, New Delhi and is headed by Director General. We are further organised into six sectors headed by Sector Inspectors General as per details given below: Eastern Sector : Head Quarter at Patna Northern Sector : Head Quarter at New Delhi Western Sector : Head Quarter at Mumbai Southern Sector : Head Quarter at Chennai North Eastern Sector : Head Quarter at Kolkata Airport Sector : Head Quarter at New Delhi We are further divided into 09 Zones headed by Deputy Inspectors General to supervise our field units. Contd…P/2.. --2-- We have seven (07) Training institutions in our fold i.e. National Industrial Security Academy (NISA) at Hyderabad (Andhra Pradesh) and six Recruit Training Centres at Arakonam (Tamilnadu), Barwaha (Madhya Pradesh), Bhilai (Madhya Pradesh), Deolii (Rajasthan), Anantpur (Rajasthan) & Mundali (Orissa) to look after our needs of providing a well trained and qualified manpower for our services. We have one Fire Service Training Institute (FSTI) co-located at Hyderabad with NISA. This Training Institute also specializes in training on Disaster Management and houses state of the art training facility on Disaster Management. We have 06 Reserve Battalions located at Barwaha (MP), Ghaziabad (UP), Mahipalpur (New Delhi to be shifted to Ranchi, Jharkhand), Bhilai (Chhatisgarh), Jaipur (Rajasthan) and Kistwar (Jammu & Kashmir) to cater for our urgent need of trained manpower. We have 02 specially trained Disaster Management Battalions located at Mundali (Orissa) and Arakonam (TN) to deal with Disaster Situations as requisitioned by the Central Government. This citizen’s charter is our effort to improve our responsiveness to the needs of our stakeholders and citizens and to continuously improve our services as per their expectation. (Here a link is to be provided for all Sector Head Quarters, Zonal Head Quarters, Group Head Quarters, CISF Units, Training Institutes, Reserve Battalions along with their addresses, Contact Telephone Numbers and e-mail ids.)- Enclosed as per “Appendix-A” OUR VISION AND MISSION: We shall provide security services to all our clients in a cost effective and professional manner. We shall continuously evaluate and upgrade our services to match the threat dynamics of our clients. We shall achieve this by rigorous basic and specialised training of our officers and men and close supervision of the security systems, procedures and controls. OUR STAKEHOLDERS: • Ministries / Departments of the Central Government • Public Sector Undertakings and Joint Sector Undertakings • State Govt. Undertakings • Consortiums, Administrators, etc of the Airports, Government Buildings, Monuments, Metro, Museums etc. • Contractors, Labourers, Businessmen, Visitors, other stakeholders, Passengers, Tourists, etc coming to the premises guarded by us. • Consultancy Clients- Private sector, Govt. organisations • Protectees of Special Security Group of CISF • Election Commission and State Governments during elections • Central & State Governments during Internal Security duties • Other members of Public who come into our contact at various locations of our operation/duties. Contd…P/3.. --3-- OUR ACTIVITIES: • Security to Public Sector Undertakings, Sensitive Government Installations or buildings • Fire Protection Services to Public Sector Undertakings, Sensitive Government Installations or buildings • Protection of VIPs • Internal Security Duties • Training on Security, Fire & Disaster Management • Consultancy services in fields of security and fire protection to private and public sector organisations, Govt. departments SERVICES OFFERRED BY US: The CISF provides security cover to 277 industrial units including 56 domestic and international airports located all over India in several Sectors of Indian economy like: • Atomic Power Plants, • Space Installations, • Defence Production Units, • Mints/Note Presses • Oil Fields and Refineries, • Major Ports, • Heavy Engineering, • Steel Plants, • Fertilizer units, • Airports • Hydro electric / Thermal power plants • Delhi Metro • Important Govt. Buildings in Delhi • Heritage Monuments – TajMahal, Red Fort • Museums • Mines – coal & iron. In addition we also provide following services: • Fire prevention and protection • Internal Security Duties and security during Elections on the instructions of Min. of Home Affairs (GOI) • Search and Rescue duties in disaster hit areas as per Govt instructions • VIP security through Special Security Group (SSG) • Training to govt departments on Security, Fire Protection and Disaster Management Contd…P/4 --4-- IF YOU ARE INTERESTED IN US: If you are interested in us for our induction in your premises or if you want our Consultancy Services please send your request to the following address: Director General, CISF CISF HQrs Block 13, CGO Complex, Lodhi Road New Delhi-110003 You may also contact us on the following telephone numbers: Ph. No: 011-24361125, 011-24307701; FAX : 011-24361202 OR Write to us though e-mail: Our e-mail id: [email protected]; [email protected] IF YOU HAVE ANY COMPLAINT: If you have any complaint about our services or want any clarification or aggrieved by the conduct of any of our officers or men you are welcome to meet us in person or write to us. Our Head Quarters and Offices work from 0930 hrs to 1800 hrs on all week days excluding Gazetted Holidays. Your feedbacks are valuable for us in serving our clients and public better. We have set up a nationwide Public Grievance Redressal Mechanism having our offices as given below: • CISF Directorate General, New Delhi • North Sector Hqrs, Saket, New Delhi • East Sector Hqrs, Patna • North East Sector Hqrs, Kolkatta • South Sector Hqrs, Chennai • West Sector Hqrs, Mumbai • Airport Sector Hqrs, New Delhi • Zonal Head Quarters • Offices of Training Institutions • Head Quarters of Reserve Battalions • CISF Unit Offices (Here a link is to be provided for the Grievance Redressal Officers for Force Head Quarter, all the Sectors and Zonal Head Quarters and units along with their addresses, telephone numbers and e-mail ids.)-Enclosed as per “Appendix-B” Contd…P/5.. --5-- I. List of Grievance Redressal Officers: LEVEL NODAL OFFICER CONTROLLING OFFICER Directorate General AIG/Adm Director General Address and Phone Address and Phone Sector Hqrs ADIG/Sector Hqrs IG/Sector Hqrs Address and Phone Address and Phone Zonal Hqrs AIG/Zonal Hqrs DIG/Zonal Hqrs Address and Phone Address and Phone Training Institutions Commandant (Adm) /Vice- Director/Principal. Principal Address and Phone Address and Phone Reserve Battalions Commandant (2 I/C) Sr. Commandant (I/C of the Address and Phone battalion). Address and Phone CISF field Units Commandant, if the unit is DIG of the concerned unit. headed by DIG Address and Phone Address and Phone Dy. Comdt. or 2I/C if the unit is Commandant of the headed by the Comdt concerned unit. Address and Phone Address and Phone 2 I/C in case of remaining units Unit Commander Address and Phone Address and Phone Note: The addresses, phone numbers and e-mail ID of the above said officials are furnished in enclosed Appendix “A” & “B”. II. You may also contact our Public Relation Officer whose address and contact numbers are given below: Deputy Commandant /PR Cell CISF Head Quarters, 13 CGO Complex, Lodhi Road, New Delhi, PIN: 110003 Phone No. 011- 24307729 Fax No. 011-24361202 E Mail: [email protected] III. If you are not satisfied by response of our Grievance Redressal Officers you may also address your complaint to the following officer: Smt Manjari Jaruhar, IPS IG/HQrs and Chief Vigilance Officer, CISF Directorate General CISF HQRs Block 13, CGO Complex Lodhi Road, New Delhi -110003 PH. No: 011-243625553 e-mail id: [email protected] IV. If you are still not satisfied by our response and reply you may also write to: CENTRAL VIGILANCE COMMISSION SATARKTA BHAWAN, BLOCK 'A' GPO COMPLEX, INA NEW DELHI-110 023. APPENDIX-“B” III. DETAILS OF OFFICERS HANDLING PUBLIC/STAFF GRIEVANCES IN CISF Sl Level Designation, address & contact number of the Nodal Officer Controlling Authority 01 Directorate AIG/Adm, CISF Hqrs DG/CISF CISF Hqrs General 13-CGO’s Complex, Lodhi 13-CGO’s Complex, Lodhi CISF Road, New Delhi-110 003. Road, New Delhi-110 003. Ph. Ph. 011-24307722, 24360302 011-24361125 & 24360023–Off –Off and 26254344 –Res. and 26888149 –Res. [email protected] 02 North Sector AIG/NS, CISF NS Hqrs, IG/NS, CISF NS Hqrs, Hqrs Delhi Saket, New Delhi110 017. Saket, New Delhi110 017. Ph. 011-26541117 – Off. and Ph. 011-26527404 & 26541120- 95120-2633771 Res. Off. & 23389966 Res. [email protected] 03 East Sector AIG/ES, CISF ES Hqrs, IG/ES, CISF ES Hqrs, Patna Hqrs Patna Patna (Bihar) Ph.