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Final Report December 15, 2017 2017 Broken Arrow Citizen Survey

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Final Report December 15, 2017 2017 Broken Arrow Citizen Survey FINAL REPORT DECEMBER 15, 2017 2017 BROKEN ARROW CITIZEN SURVEY TABLE OF CONTENTS Findings ...................................................................................................................................... 1 Overview .................................................................................................................................................. 1 How is Broken Arrow Doing? .................................................................................................................... 2 What are Broken Arrow’s Priorities? .......................................................................................................... 7 What Specific Projects are Desired? ....................................................................................................... 14 Are Taxes Too High Already? .................................................................................................................. 22 Recommendations Based on the Survey ................................................................................................ 23 Appendix A: Profile of Respondents ........................................................................................ 24 Broken Arrow Council District Boundaries .............................................................................................. 25 Broken Arrow Council District 1 .............................................................................................................. 26 Broken Arrow Council District 2 .............................................................................................................. 27 Broken Arrow Council District 3 .............................................................................................................. 28 Broken Arrow Council District 4 .............................................................................................................. 29 Appendix B: About The Research Team ................................................................................... 30 Appendix C: Methodology ........................................................................................................ 31 Appendix D: Survey Cover Letter ............................................................................................. 32 Appendix E: City Wide Survey Results ..................................................................................... 33 Appendix F: Verbatim Responses - Most Important Issue ....................................................... 39 Appendix G: Verbatim Responses - Streets and Traffic ......................................................... 111 Appendix H: Verbatim Responses - Public Safety .................................................................. 141 Appendix I: Verbatim Responses - Quality of Life .................................................................. 153 2017 BROKEN ARROW CITIZEN SURVEY 1 FINDINGS Overview City leaders commissioned the Broken Arrow Community Survey in order to assess citizen satisfaction with the delivery of major services, as well as to seek input to ensure the City’s priorities are aligned with the needs of Broken Arrow residents. The survey asked about the current quality of services and the desire for investment in streets, public safety, and new or upgraded city facilities. The survey offered a wide array of potential needs and projects including street improvements, public safety, quality of life issues, city facilities, and drainage. Respondents were also asked to rate their level of satisfaction with a variety of current services, and they were asked to indicate their priorities on several issues. Respondents were given the opportunity to offer their own recommendations in addition to the ones offered. These verbatim responses are included in whole for any who wish to hear from respondents in their own words. The responses also have been categorized for purposes of more streamlined analysis. The results are organized to show areas of strength, recognize areas for improvement and identify citizen priorities. Complete percentage results appear on the survey instrument at the end of this report. All verbatim responses are listed in the appendix. Within the report, each survey item is charted. The numbers on the bars indicate the percentage and number of respondents with an opinion who selected that response. These charts have been regrouped by subject and do not appear in the same order that they appear on the survey instrument. The results show a broad satisfaction with most city services, and indicate specific areas in which the city can better serve the community. The major concerns are related to transportation and infrastructure: street maintenance, traffic flow, drainage issues. The community strongly supports improvements in these areas. Respondents also indicated support for various public safety projects as well as certain projects intended to upgrade facilities and improve the overall quality of life in Broken Arrow. 2017 BROKEN ARROW CITIZEN SURVEY 2 How is Broken Arrow Doing? Respondents expressed a great deal of satisfaction with everything from fire and police to customer ser- vice. In addition, respondents indicated broad satisfaction with the overall quality of life in the City of Bro- ken Arrow, with 97.7% reporting they are very or somewhat satisfied. Over 95% of respondents indicated Broken Arrow is an excellent place to live and raise a family. The most significant identified areas of dissatisfaction are related to streets and traffic flow. Those results are summarized at the end of this section. A series of questions asked how citizens feel about the level and quality of services provided by Broken Arrow. The following charts show results for specific services. BROKEN ARROW COMMUNITY SURVEY Question 1 asked: Below is a list of services provided by the City of Broken Arrow. For each service, please tell us how you would describe the quality of service. 2017 BROKEN ARROW CITIZEN SURVEY 3 Question 1 asked: Below is a list of services provided by the City of Broken Arrow. For each service, please tell us how you would describe the quality of service. BROKEN ARROW COMMUNITY SURVEY Question 1 asked: Below is a list of services provided by the City of Broken Arrow. For each service, please tell us how you would describe the quality of service. BROKEN ARROW COMMUNITY SURVEY BROKEN ARROW COMMUNITY SURVEY BROKEN ARROW COMMUNITY SURVEY IV BROKEN ARROW COMMUNIIV TY SURVEY V V VI VI BROKEN ARROW COMMUNITY SURVEY Question 2 asked: How satisfied are you with the following items related to the City of Broken Arrow? 2017 BROKEN ARROW CITIZEN SURVEY 4 Question 2 asked: How satisfied are you with the following items related to the City of Broken Arrow? BROKEN ARROW COMMUNITY SURVEY Question 2 asked: How satisfied are you with the following items related to the City of Broken Arrow? BROKEN ARROW COMMUNITY SURVEY BROKEN ARROW COMMUNITY SURVEY VII BROKEN ARROW COMMUNITY SURVEY VII BROKEN ARROW COMMUNITY SURVEY VIII VIII IX IX BROKEN ARROW COMMUNITY SURVEY Question 24 asked: Please tell us if you agree or disagree with the following statements about Broken Arrow. 2017 BROKEN ARROW CITIZEN SURVEY 5 Question 24 asked: Please tell us if you agree or disagree with the following statements about Broken Arrow. BROKEN ARROW COMMUNITY SURVEY Question 24 asked: Please tell us if you agree or disagree with the following statements about Broken Arrow. BROKEN ARROW COMMUNITY SURVEY BROKEN ARROW COMMUNITY SURVEY X X BROKEN ARROW COMMUNI TY SURVEY XI XI XII 2017 BROKEN ARROW CITIZEN SURVEY 6 Question 4 asked: BROKEN ARROW COMMUNITY SURVEY Generally speaking, wouldBROKEN ARROW COMMUNI you say you have a positiveTY SURVEY or negative feeling toward the Question 4 asked:City of Broken Arrow? Generally speaking, would you say you have a positive or negative feeling toward the Question 4 asked: City of Broken Arrow?Generally speaking, would you say you have a positive or negative feeling toward the City of Broken Arrow? To find areas of strength and weakness in city services, the items above are summarized here. These tables compare the community’s satisfaction with various services. Overall the community is very To find areas of strength and weakness in city services, the items above are summarized here. These satisfied with Broken Arrow services. The areas of street maintenance and traffic flow are the least tables compare the community’s satisfaction with various services. satisfactory. Overall the community is very satisfied with Broken Arrow services. The areas of street maintenance and traffic flow are the least satisfactory.The percentage of respondents with an opinion who rated serv ices “excellent” or “good” are as follows. ü 98.1 Fire and EMS Services ü 85.9 City Parks The percentage of respondents with an opinion who rated servü 93.7 Police Services ü 81.5ic es “Public Utilities (Waterexcellent” or “good & Sewer)” are as follows. ü 86.1 Trash Collection Services ü 51.0 Street Maintenance ü 98.1 Fire and EMS Services ü 85.9 City Parks ü 93.7 Police Services ü 81.5 Public Utilities (Water & Sewer) The percentage of respondents with an opinion who rated services “very satisfied” or “somewhat üsatisfied 86.1 ” are as follows.Trash Collection Services ü 51.0 Street Maintenance ü 98.7 Quality of Life ü 95.3 Quality of Customer Service The percentage of respondents with an opinion who rated services ü 97.2 Quality of City Buildings ü 92.4 “Availability of Informationvery satisfied” or “somewhat
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