John Fry Fellowship Lecture

Total Page:16

File Type:pdf, Size:1020Kb

John Fry Fellowship Lecture John Fry Fellowship Lecture Revalidation of Doctors: The Credibility Challenge Professor Mike Pringle Published by The Nuffield Trust 59 New Cavendish Street London W1G 7LP Telephone: 020 7631 8450 Fax: 020 7631 8451 Email: [email protected] Website: www.nuffield.org.uk ISBN: 1 905030 08 8 © The Nuffield Trust 2005 The John Fry Fellowship and Lecture The John Fry Fellowship was established by the late Dr John Fry, for many years a trustee of the Nuffield Trust. It provides an opportunity for the Fellow to write and lecture on a subject in the field of general practice and primary health care. This paper accompanies the lecture given by Professor Mike Pringle on 8th June 2005, at Cavendish Centre, London. John Fry Fellows: David Cameron Morrell John C Hasler Iona Heath Professor John Howie Professor Angela Coulter Professor Richard Saltman Professor Barbara Starfield Professor Mike Pringle The Nuffield Trust 59 New Cavendish Street London W1G 7LP 1 Revalidation of Doctors: The Credibility Challenge John Fry Fellowship Lecture Professor Mike Pringle, CBE, MD, FRCGP, FMedSci, is Head of School and Professor of General Practice at the University of Nottingham. 2 Revalidation of Doctors: The Credibility Challenge On the morning of the 15th launched. This was a profound event December 2004 two vital meetings in British medical history. were held in different parts of In the debate on the future of London. In its new premises on the revalidation the stakes are high. There Euston Road the General Medical are two powerful ideologies currently Council met in closed session to fighting for the soul of British discuss its response to the Fifth medicine. At issue is whether the new Report of the Shipman Inquiry1 led by Dame Janet Smith. Simultaneously,in culture of healthcare will be to refine the Department of Health in but essentially maintain our long Whitehall a summit was convened to tradition of medical paternalism; or discuss the department’s initial whether it will be to maximise patient response to the same report. care and choice, to protect patients That morning the General Medical from harm and to promote a patient- Council decided that the right policy centred, patient-led health care was to stick by its guns, including system3. reiterating its support for its model of In this paper I will look at the revalidation for doctors, only three background to the decisions on the months away from being introduced. 15th December 2004 and will try to Simultaneously, the Department of Health decided that revalidation could offer an analysis of the way forward not be allowed to proceed. Its formal for revalidation. I will be arguing announcement of the Chief Medical from the perspective of protecting Officer for England’s review was made and supporting patients. I will be two days later2. talking about all doctors, for an The effects of these concurrent effective system of quality assurance meetings cannot be under-estimated. has to apply across the profession, but Revalidation, that started with noble particularly referring to those doctors idealism in 1998, that had been in independent practice – consultants dramatically re-designed in 2001 – a and general practitioners. re-design found in Chapter 26 of the Before I start, however, I do need Fifth Shipman Report to be not fit for purpose – had been re-affirmed by to tell you a little about myself, and to the body that owned it, and had been offer a working definitions of the terminated, or at least deferred by term “revalidation” and “licence” that political power just before it was to be I will use in this paper. 3 Revalidation of Doctors: The Credibility Challenge My background College of General Practitioners I became that College’s representative Before I can ask you to accept my on the General Medical Council and analysis, you do need to know then, in 2003, I was elected to the something about my credentials. I am, reformed General Medical Council, first and foremost, a general continuing my involvement in practitioner. For over 25 years I have revalidation. delivered care to my patients in Collingham, a medium size rural practice in Nottinghamshire. I have What are revalidation and a also been an academic for over two licence to practise? decades and one of my themes has Before I get too embroiled in this been the promotion, the quality narrative I need a working definition assurance and the recognition of of “revalidation” and “licence to excellence of clinical care, in order to practise” since it has become obvious enhance patient outcomes. I was the to me that semantics underlie some first ever Fellow by Assessment of the apparent disagreements surrounding Royal College of General this debate. Practitioners, I coined the term Since the General Medical Council “significant event auditing” and coined the term “revalidation” it can introduced it to primary care: it is claim, as it does, that it means exactly now embedded in the new General what the General Medical Council Medical Services contract’s quality wants it to mean. It says that “the and outcomes framework. I was co- purpose of revalidation is to ensure chair of the Diabetes National Service that patients have the confidence that Framework, which set out a patient licensed doctors are up to date and fit centric vision for diabetes care4. to practise”6, a positive endorsement In 1998, the year that revalidation of their performance. It goes on to say was first proposed by the General that revalidation identified for further Medical Council, I was elected to be review those whose fitness to practice chair of the Council of the Royal may be in doubt. College of General Practitioners, a It is not, they say, about post that was, over the next three identifying poor performance. Yet that years, to give me increasing insight is exactly what the legislation into policy development around introducing revalidation (which refers revalidation5. Soon after completion to revalidation as an “evaluation of a of my term as chairman of the Royal medical practitioner’s fitness to 4 Revalidation of Doctors: The Credibility Challenge 7 practise” ), Dame Janet Smith and the CONTINUOUS PROCESS Internal: Shipman Inquiry, and the public at Professionalism 8 Peer Pressure large think it is about. Patient Expectations External: My view is as follows. We are Clinical Governance Audit/Quality Assurance embarking on a process that has two Annual Appraisal components – continuous monitoring Performance Management Complaints and episodic re-certification. Either of Litigation those processes can lead to concerns and these will result in either assessment or, if thought sufficiently EPISODIC SUBMISSION FURTHER severe, referral to the Fitness to OF EVIDENCE ASSESSMENT Practise Procedures of the GMC. The vast majority of doctors are up to date and fit to practice. The FITNESS TO continuous processes will raise no PRACTISE CONTINUING LICENCE PROCEDURES concerns; they will satisfy revalidation’s first stage (the episodic Figure 1: The full system of continuous and episodic quality submission of evidence) and their assurance licensure will be continued (the left the Fitness to Practise Procedures of hand side in Figure 1). the GMC. Since the processes are an However, let us imagine a doctor integrated system of proactive who is slipping into under- scrutiny I refer to everything beneath performance. Perhaps the doctor has the dotted line in Figure 1 as developed a tremor that interferes “revalidation”.Thus for me with surgery, an alcohol problem or a revalidation both identifies those who depressive illness. Or the doctor hasn’t are up to date and fit to practise, and kept his clinical knowledge base up to those who are not – and deals with date. Or poor communication skills them appropriately. are being compounded by increasing The outcome of revalidation is a lack of insight. continuing licence to practise. Most In a perfect world such doctors would regard that as a licence to would always be detected and dealt undertake the work that they purport with by the continuous process; in the to undertake. So a licence to do renal real world many will not be. The transplants for a renal surgeon; a episodic submission of evidence will licence to undertake general practice be identified some for further for a general practitioner; a licence do assessment which may even lead to dermatology for a consultant 5 Revalidation of Doctors: The Credibility Challenge dermatologist; and a licence to offer policy document of the year before supervised care for a junior doctor. (The New NHS: Modern and The essential outcome of revalidation, Dependable14) with A First-Class however defined, is that the public Service: Quality in the NHS15 in which and the profession can have it set out a new commitment to confidence in the licensure of doctors. ensuring all patients had better and This is the credibility challenge safer care; and the concept of regular referred to in the title – the public will re-certification of a doctor’s expect revalidation to protect them competency – now called revalidation from poor and under-performing – was seriously resurrected16. doctors. If it will do so, then let us say The 1998 revolution did not arise so. If it will not, then I would argue out of a void. While I regret that there that we are wasting our time. is insufficient time to explore the foundations of revalidation in full here, I believe that a summary will The background to help to develop my argument. revalidation In 1975, the Merrison Committee9 The promotion and assessment recommended periodic tests of of quality in individual doctors competency for doctors. The Alment Committee then examined the First I will look at the attempts to concept in more detail and in 1976 promote and assess quality in declared it impractical.
Recommended publications
  • Spice Briefing Pàipear-Ullachaidh Spice Primary Care in Scotland
    SPICe Briefing Pàipear-ullachaidh SPICe Primary Care in Scotland Lizzy Burgess This briefing outlines how primary care operates in Scotland to inform the Scottish Parliament's Health and Sport Committee's inquiry into "What does primary care look like for the next generation?". 29 May 2019 SB 19-32 Primary Care in Scotland, SB 19-32 Contents Executive Summary _____________________________________________________4 Primary Care ___________________________________________________________5 The Case for Change ____________________________________________________6 Experiences of care ____________________________________________________7 Primary Care Policy _____________________________________________________9 The Primary Care Team _________________________________________________ 11 Regulation of Healthcare Professionals ____________________________________14 Workforce Planning ____________________________________________________15 Workforce Data _______________________________________________________16 Training _____________________________________________________________18 Cost of Training _____________________________________________________19 Cost of Primary Care ___________________________________________________21 Cost Book ___________________________________________________________22 Paying for Services ____________________________________________________23 Primary Care Service Planning ___________________________________________24 Independent Contractors ________________________________________________26 The 2018 Scottish General Medical
    [Show full text]
  • DEEP END REPORT 36 General Practice in the Time of Covid-19 June 2020
    DEEP END REPORT 36 General Practice in the time of Covid-19 12 general practitioners in Deep End practices in Glasgow and Edinburgh report and reflect on their experience of how the Covid-19 pandemic has affected patients and practices. As the pandemic continues and the economic consequences unfold, the report also considers the future implications. June 2020 1 Executive Summary : General Practice in the Time of Covid-19 12 general practitioners in Deep End practices in Glasgow and Edinburgh report and reflect on their experience of how the Covid-19 pandemic has affected patients and practices during May 2020, and on the implications for what happens next. General practice during the pandemic • General practice adapted rapidly and universally in response to the Covid-19 pandemic, using remote consultations for initial triage and keeping in touch with shielded patients. • Practice teams proved agile, resilient, enterprising and committed. • Usual general practice activities have been reduced (routine consultations), some significantly (home visits), while others have stopped (practice nurse triage). • Remote consulting, by phone or video, works for some types of patients, problems and purposes. The best uses of these technologies need to be established. • Community link workers have been “invaluable” in contacting vulnerable patients, meeting their needs and making connections with community resources for health. • PPE supplies were inadequate at the outset. Many practices bought their own. Eventually these problems were resolved. • Symptomatic staff were frustrated at the delay in getting a Covid-19 test and obtaining the result at the beginning of the outbreak. Concerns • The NHS has protected itself by putting much of its work on hold.
    [Show full text]
  • General Practice - Recovery Consolidated Guidance for Practices 2021
    General Practice - Recovery Consolidated Guidance for Practices 2021 Primary Care Team – Working Together Additional Guidance and Support Version 0.1 26 April 2021 1 Section 1 Introduction and the Patients Perspective 4 1.1 Introduction 1.2 The Patients Perspective – the findings of the Health and Social Care Alliance Scotland Section 2 Managing Health and Safety, Infection Control & PPE, Risk and Business Continuity. 6 Risk and Business Continuity 2.1 Health and Safety Responsibilities 2.2 Infection Control and Training 2.3 PPE 2.4 Public Health – Primary Care Guidance 2.5 Managing the Environment 2.6 Managing Risk 2.7 Business Continuity Planning Section 3 Managing Demand, Access and Care Navigation 14 3.1 Patient Access 3.2 Triage vs Screening 3.3 Practice Front Door - Open or Closed? 3.4 Care Navigation 3.5 Managing Prescriptions, Appointments, Serial Prescribing and Test Results to Reduce Footfall 3.6 Covid Assessment Centres (CACs) 3.7 Patient Registrations Section 4 Managing the Workforce and Staff Welfare 19 4.1 Managing the Workforce 4.2 Staff Welfare Section 5 Near Me 21 Section 6 Managing Public Messaging and Communication 22 6.1 National Messaging 6.2 Practice Messaging Section 7 Summary and Conclusion 25 2 Appendices Appendix A – ALLIANCE Primary Care Report Appendix B - Scottish Government Driver Diagram Appendix C – FAQs and Resources Appendix D – What is TURAS learn Appendix E – Example of Telephone, Video & Face to Face Appendix F – Engaging with the Team and Managing Change Appendix G – Pentlands Medical Practice Reflections 3 Section 1 Introduction and the Patients Perspective 1.1 Introduction In the past year general practice teams have risen to the challenge of dealing with the Covid-19 pandemic, adapting services to meet patient demand and developing innovative ways of working.
    [Show full text]
  • National Supporting Guidance for Scottish General Practice
    Community Health & Social Care Directorate Primary Care Division Addresses Policy Enquiries to: Fiona Duff For Action Primary Medical Services GP Practices 1 East Rear Chief Executives NHS Boards St Andrew's House Edinburgh For information EH1 3DG NHS Board Primary Care Leads Practice Manager Network Practice Nurse Network Tel: 0131-244 43752 17 March 2020 Dear Colleague, NATIONAL SUPPORTING GUIDANCE FOR SCOTTISH GENERAL PRACTICE The attached document brings together a range of guidance to support GPs, GPNs, practice and community nursing teams, other clinicians in the multidisciplinary team, and Practice management and administration staff to coordinate response activities for the Covid-19 pandemic. This has been developed and collated by the Primary Care Division in the Scottish Government, and has been accepted and co-signed by both the British Medical Association’s Scottish General Practitioner’s Committee and the Royal College of General Practitioners. This guidance should be viewed alongside the joint Scottish Government, BMA and RCGP letter to GP practices issued on 13 March, as well as the Circular to Health Boards issued by the Scottish Government on 5 March (PCA(M)(2020)02). This is intended to represent the most up-to-date and comprehensive set of guidance available to date. We appreciate that you are incredibly busy, but we ask that everyone working in General Practice try to find time to review or consult this document for the latest advice on a range of issues. We recognise that the likely impact of Covid-19 on General Practice capacity and services, now and in the coming weeks, is rapidly escalating.
    [Show full text]
  • Standard Operating Procedure (SOP)
    Classification: Official Publications approval reference: 001559 22 December 2020, Version 4 Guidance and standard operating procedures General practice in the context of coronavirus (COVID-19) Version 4 This guidance is correct at the time of publishing, but may be updated to reflect changes in advice in the context of COVID-19. Any changes since v3.4 (18 August 2020) are highlighted in yellow. Please use the hyperlinks to confirm the information you are disseminating to the public is accurate. The document is intended to be used as a PDF and not printed: weblinks are hyperlinked and full addresses not given. The latest version of this guidance is available here. To provide feedback about this SOP please complete this email template. Operational queries should be directed to your commissioner. Classification: Official Contents 1. Scope ........................................................................................ 4 2. Communications ........................................................................ 4 3. Case definition of COVID-19 ...................................................... 4 4. Infection prevention and control .................................................. 4 5. Guidance for staff ....................................................................... 5 5.1 Staff with symptoms of or exposure to COVID-19 ............................................. 5 5.2 Staff testing ....................................................................................................... 5 5.3 Staff at increased risk from
    [Show full text]
  • Telehealth and Technology-Based Health Services in Primary Care
    POSITION STATEMENT THE ROYAL NEW ZEALAND COLLEGE OF GENERAL PRACTITIONERS NOVEMBER 2017 Telehealth and technology-based health services in primary care Summary statement The Royal New Zealand College of General Practitioners (the College) advocates the adoption and effective use of technology (such as telehealth and technology-based health services) to assist GPs and rural hospital doctors to provide safe, quality health care, improve health equity and increase service efficiency. The College is of the view that the use of technology in general practice should support the ongoing relationship between the patient and the general practice team, complementing in-person consultations but not replacing them. Accordingly, the adoption and use of technology should be driven and led by the general practice team. The College agrees with the following statement by Dr Jordan Shlain: “Health care is a people business that needs technology. It is not a technology business that just needs people.”1 Key points ■ The College supports the use of telehealth and technology- ■ Technology can never substitute the human elements of based services where it assists GPs and rural hospital general practice, such as empathy, compassion, kindness doctors to provide safe, quality health care, improve health and perception. equity and increase service efficiency. ■ Patient safety remains of paramount importance. Health ■ The adoption and use of health technology should be practitioners must comply with legal, professional, ethical responsive to the needs of the patient, their family and and other relevant standards in providing health care, whether wha¯nau, and the community. or not telehealth or other forms of technology are used.
    [Show full text]
  • GLOSSARY of TERMS WHO European Primary Health Care Impact, Performance and Capacity Tool (PHC-IMPACT)
    GLOSSARY OF TERMS WHO European Primary Health Care Impact, Performance and Capacity Tool (PHC-IMPACT) WHO European Framework for Action on Integrated Health Services Delivery Glossary of terms WHO European Primary Health Care Impact, Performance and Capacity Tool (PHC-IMPACT) Series editors Juan Tello, WHO Regional Office for Europe Erica Barbazza, University of Amsterdam Zhamin Yelgezekova, WHO European Centre for Primary Health Care Ioana Kruse, WHO European Centre for Primary Health Care Niek Klazinga, University of Amsterdam Dionne Kringos, University of Amsterdam WHO European Framework for Action on Integrated Health Services Delivery Abstract This glossary of terms aims to provide clarifying definitions related to the WHO European Primary Health Care Impact, Performance and Capacity Tool (PHC-IMPACT). PHC-IMPACT sets out to support the monitoring and improvement of primary health care in the European Region and the measurement of progress towards the services delivery component of global universal health coverage targets. The framework underpinning PHC-IMPACT has been guided by the WHO European Framework for Integrated Health Services Delivery. This glossary of terms accompanies PHC-IMPACT’s Indicator Passports – a resource providing detailed information for the use of the full suite of indicators that make up the tool. Importantly, the definitions included here have relied as far as possible on existing international classifications including the International Classification for Health Accounts, International Standard Classification of Occupations and International Standard Classification of Education. Keywords HEALTH SERVICES PRIMARY HEALTH CARE HEALTH CARE SYSTEMS HEALTH POLICY EUROPE Address requests about publications of the WHO Regional Office for Europe to: Publications WHO Regional Office for Europe UN City, Marmorvej 51 DK-2100 Copenhagen Ø Denmark Alternatively, complete an online request form for documentation, health information, or for permission to quote or translate, on the Regional Office website (http://www.euro.who.int/pubrequest).
    [Show full text]
  • What Should Primary Care Look Like for the Next Generation? Phase II Published in Scotland by the Scottish Parliamentary Corporate Body
    Published 16 February 2021 SP Paper 939 8th Report, 2021 (Session 5) Health and Sport Committee What should Primary Care look like for the next generation? Phase II Published in Scotland by the Scottish Parliamentary Corporate Body. All documents are available on the Scottish For information on the Scottish Parliament contact Parliament website at: Public Information on: http://www.parliament.scot/abouttheparliament/ Telephone: 0131 348 5000 91279.aspx Textphone: 0800 092 7100 Email: [email protected] © Parliamentary copyright. Scottish Parliament Corporate Body The Scottish Parliament's copyright policy can be found on the website — www.parliament.scot Health and Sport Committee What should Primary Care look like for the next generation? Phase II, 8th Report, 2021 (Session 5) Contents Introduction ____________________________________________________________1 What is Primary Care? ___________________________________________________3 Part I of our Inquiry ______________________________________________________4 Workforce and ways of working ____________________________________________4 A Patient-Centred Approach ______________________________________________5 Preventative Focus _____________________________________________________5 Community wide approach to Wellbeing _____________________________________5 Use of data and Technology ______________________________________________6 Thoughts on Part 1 _____________________________________________________6 Part 2 of our inquiry _____________________________________________________8 Scottish
    [Show full text]
  • Physicians by Categories
    OECD Health Statistics 2021 Definitions, Sources and Methods Physicians by categories Three main categories and eight sub-categories selected for the common module: Generalist medical practitioners (ISCO-08 code: 2211) General practitioners Other generalist (non-specialist) medical practitioners Specialist medical practitioners (ISCO-08 code: 2212) General paediatricians Obstetricians and gynaecologists Psychiatrists Medical group of specialists Surgical group of specialists Other specialists not elsewhere classified Medical doctors not further defined (ISCO-08 code: 2210) The breakdown by categories should be provided for practising physicians where possible. (If not possible, the data can be reported for professionally active physicians or physicians licensed to practise). Notes: - The following criteria are proposed in order to avoid double counting of doctors who have more than one specialty: 1) the predominant (main) area of practice of doctors; or 2) the last specialty for which doctors have received registration. - The number should be at the end of the calendar year. Generalist medical practitioners (ISCO-08 code: 2211) Generalist medical practitioners do not limit their practice to certain disease categories or methods of treatment, and may assume responsibility for the provision of continuing and comprehensive medical care to individuals, families and communities. Inclusion - General practitioners - District medical doctors - therapists - Family medical practitioners - Primary health care physicians - Medical doctors
    [Show full text]
  • The Practice Pharmacist: a Natural Fit in the General Practice Team
    VOLUME 39 : NUMBER 6 : DECEMBER 2016 ARTICLE The practice pharmacist: a natural fit in the general practice team Christopher Freeman SUMMARY Clinical lecturer1 Consultant practice There is evidence that pharmacist integration into the general practice team may improve clinical pharmacist2 and non-clinical outcomes. Deborah Rigby 1 The roles of the practice pharmacist can be considered under three categories – patient-directed Adjunct senior lecturer roles, clinician-directed roles and system- or practice-directed roles. Advanced practice pharmacist3 The integration of pharmacists into the general practice team would reduce fragmentation of John Aloizos AM patient care and medication misadventure. General practitioner3 If practice pharmacist services are to be flexible to suit the heterogeneity of general practices, a Senior clinical reference lead4 flexible funding model is needed. Ian Williams General practitioner2 Introduction The evidence Chair5 The healthcare needs of the community are becoming The majority of the current evidence examining 1 School of Pharmacy more complex. An increasing number of patients an integrated model of pharmacist and GP care University of Queensland have multiple morbidities and require complex is positive. A recent systematic review and meta- 2 Camp Hill Healthcare and intensive medical care.1 Complicated medicine analysis of pharmacist-delivered services in 3 Garden City Medical 2 regimens are being managed by multiple prescribers. general practice included 38 studies. Of these, Centre Despite focused
    [Show full text]
  • Pharmacist Integration Into General Practice in New Zealand
    ORIGINAL SCIENTIFIC PAPER ORIGINAL RESEARCH: WORKFORCE Pharmacist integration into general practice in New Zealand Robert Haua , BPharm(Hons) , RegPharmNZ ; 1 , 2 Jeff Harrison , BSc(Hons) , PhD(Bristol) , DipClinPharm(Bath) , BCPS , MRPharmS , RegPharmNZ ; 1 Trudi Aspden , BPharm , PhD , RegPharmNZ 1 1School of Pharmacy, Faculty of Medical and Health Sciences, University of Auckland, Private Bag 92019, Auckland 1142, New Zealand. 2Corresponding author. Email: [email protected] J PRIM HEALTH CARE 2019;11(2):159–169 A B S T R A C T doi:10.1071/HC18103 Received 8 January 2019 INTRODUCTION: Pharmacist integration into general practice is gaining momentum internation- Accepted 23 May 2019 ally, with benefi ts noted in reducing medication errors, improving chronic disease manage- Published 18 July 2019 ment and alleviating general practitioner workforce shortages. Little is known about how general practice pharmacists are working in New Zealand. A I M : This study characterised the current landscape of pharmacist integration into general practice in New Zealand. M E T H O D S : An online questionnaire was developed, piloted and distributed to all pharmacists in New Zealand. R E S U L T S : Thirty-six responses were analysed. Respondents were more likely to be female, have been pharmacists for at least 10 years and all but one held formal postgraduate clini- cal pharmacy qualifi cations. Seven pharmacists were working as pharmacist prescribers. Primary health organisations (PHOs) were the most common employer, with funding primar- ily derived from either PHOs or District Health Boards. Pharmacist integration into general practice appears to have progressed further in particular regions of New Zealand, with most respondents located in the North Island.
    [Show full text]
  • Telepharmacy Services: Present Status and Future Perspectives: a Review
    medicina Review Telepharmacy Services: Present Status and Future Perspectives: A Review Simone Baldoni 1 , Francesco Amenta 1 and Giovanna Ricci 2,* 1 Telemedicine and Telepharmacy Center, School of Pharmaceutical Sciences and Health Products, University of Camerino, 62032 Camerino, Italy 2 Section of Forensic Medicine, School of Law, University of Camerino, 62032 Camerino, Italy * Correspondence: [email protected] Received: 5 June 2019; Accepted: 27 June 2019; Published: 1 July 2019 Abstract: Background and Objectives: The term “telepharmacy” indicates a form of pharmaceutical care in which pharmacists and patients are not in the same place and can interact using information and communication technology (ICT) facilities. Telepharmacy has been adopted to provide pharmaceutical services to underserved areas and to address the problem of pharmacist shortage. This paper has reviewed the multi-faceted phenomenon of telepharmacy, summarizing different experiences in the area. Advantages and limitations of telepharmacy are discussed as well. Materials and Methods: A literature analysis was carried out on PubMed, using as entry term “telepharmacy” and including articles on the topic published between 2012 and 2018. Results: The studies reviewed were divided into three categories of pharmacy practice, namely (1) support to clinical services, (2) remote education and handling of “special pharmacies”, and (3) prescription and reconciliation of drug therapies. In general, different telepharmacy services were effective and accompanied by a satisfaction of their targets. Conclusions: Nowadays, the shortage of health personnel, and in particular pharmacists, is a challenging issue that the health systems have to face. The use of a new technology such as telepharmacy can represent a possible option to solve these problems.
    [Show full text]