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CPT CTICC Annual Report 2016-17

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CPT CTICC Annual Report 2016-17 Cape Town International Convention Centre | 2017 Integrated Annual Report WELCOME TO AFRICAN POWER, PANACHE AND PERFORMANCE For over 14 years, the Cape Town International Convention Memorable performance lingers Centre has been extending its reach, embracing Africa and welcoming the world, while also building on its Just as a sublime piece of music, an arresting artwork or a long-term commitment to promoting the knowledge majestic African animal can stop us in our tracks, so too are economy and Cape Town as a city of opportunity. This we in the business of crafting memorable experiences. Our year we remain focused on our proudly African offering, clients toil to create the experiences we are honoured to host as illustrated by the elegant Big Five motif illustrating for them. It is our role to offer a service that ensures their visions this report. But being in Africa is about more than are realised and their memories linger. We owe them that and exotic and, increasingly, endangered wildlife: it is about more. Indeed, our commitment runs far further and out into the demonstrating a world-class African style, stature and world around us. For this reason we continue to demonstrate service based on the dictum “always something new triple-bottom-line reporting with the Nurture our World (NOW) coming out of Africa: ex Africa semper aliquid novi”. initiative forming the platform for all sustainability initiatives, The power and elegance of African wildlife echoes the including key ISO certifications and transformation imperatives. state-of-the-art services offered by the expanding CTICC Finally, this report will continue to serve as the submission to the – world-class eventing, catering and conferencing from United Nations Global Compact (UNGC) for the Communication the ever-popular southern tip of Africa. on Progress, following its ten guiding business principles. As such, this 2017 Integrated Annual Report illustrates our ongoing African stature and panache pledge to preserve and sustain people and planet with power, panache and performance. This year we will enhance the power, panache and performance of our established conference and exhibition offering by opening the stylish new CTICC 2 expansion, boosting our value as a gateway into Africa and as a home for world-class African events. Our CTICC 2 expansion will also bolster our ambition to be one of the world’s top ten leading long-haul international convention centres by 2020. This vision further drives our mission to harness the power and performance of our people to maximise economic spin-off, contribute to job “The power and elegance of African wildlife creation, drive innovation, exceed service expectations, nurture echoes the state-of-the-art services offered by quality and be a world leader in sustainability. the expanding CTICC – world-class eventing, The power to please catering and conferencing from the ever- popular southern tip of Africa.” The CTICC is a service-driven business. All the space in the world and the best facilities are nothing without the people who facilitate them and bring them to life for our discerning and demanding clients. The traditions of ubuntu and African hospitality are our trademark: our offering is nothing without partnership with the clients we seek to serve. Equally, in maximising that partnership, we seek to make the most of our expanding world-class facilities and the ever-popular city we are lucky to be at the heart of. It is this combination of factors – we call it power, panache and performance – that makes us unique. Cape Town International Convention Centre | 2017 Integrated Annual Report ABOUT THIS REPORT: its scope and parameters This report is compiled annually and contains data for the 2016/17 financial year, which runs from 1 July 2016 – 30 June 2017. As at the end of 30 June 2017, the CTICC consists of one operational building (CTICC 1) and the boundary of this report reflects the performance of CTICC 1 including CTICC 2 which was under construction. The most recent previously compiled report was made available at the CTICC’s Annual General Meeting on 25 October 2016 and contained information from the previous financial year (1 July 2015 – 30 June 2016). The contact persons for questions regarding the report are Olivia Bruce ([email protected]) and Susan Davis ([email protected]). They are contactable on the following number: +27 (21) 410 5000. Cape Town International Convention Centre | 2017 Integrated Annual Report TABLE OF CONTENTS HIGHLIGHTS 2016/17 2 Enhancing staff performance through education and training 92 FOREWORDS 4 Knowledge exchange and professional Message from the Executive Mayor of Cape Town 5 development programmes 94 Message from the Premier of the Western Cape 6 Developing the performance of the events and Message from the Chairperson of Convenco 7 hospitality sector 96 Review by the Chief Executive Officer 8 The power of training and promotion: How investing in ABOUT THE CTICC 10 our people benefits the CTICC 98 A WORLD-CLASS CONVENTION CENTRE WITH PANACHE 11 The power of customer feedback 103 Our vision, mission and values 11 Performing with panache: the CTICC’s new uniform 103 Who we are: our name, our structure and our services 12 Who we serve: our markets, our clients, our staff and our stakeholders 13 ENVIRONMENTAL IMPACT 104 Our staff: the power behind our service 14 ENVIRONMENTAL PERFORMANCE: Certifications: maintaining consistent PRESERVING OUR PLANET 105 quality performance 20 The power of nurturing our world 105 Awards: peer recognition of our performance 22 Responding to the need to save water in Memberships and associations: powerful partnerships 23 an ongoing drought 106 CTICC 2 24 Improving our environmental performance daily 108 WELCOME TO CTICC 2: Continuously powering down our energy usage 109 POWER, PANACHE AND PERFORMANCE PLUS 25 Maintaining our recycling power and CTICC 1 and CTICC 2: a bird's eye view 26 minimising our waste 111 Enhancing a Foreshore icon 28 Gathering support for our new powerhouse 30 Uncovering Cape Town’s historical pier 31 GOVERNANCE 112 ENGAGING STAKEHOLDERS, EVENTS REVIEW 32 IMPROVING PERFORMANCE, REDUCING RISK 113 OUR EVENT REVIEW: A POWERFUL PERFORMANCE Directorate and administration for the year ended DELIVERED WITH PANACHE 33 30 June 2017 114 Event highlights of the year: delivering African power, panache and performance 35 Board committees 116 Stories from our kitchen: food and wine in performance 46 Compliance, good governance and risk management 119 Performance highlights from our Stakeholder engagement review 120 seven event segments 49 How we engage with our stakeholders ECONOMIC IMPACT 64 and shareholders 121 BUILDING AFRICAN ECONOMIC PERFORMANCE 65 Stakeholder engagement: opportunities to A powerful financial and economic performance 65 enhance performance 124 The sixth element – driving the knowledge economy 66 How the CTICC has contributed to date 68 OUTLOOK 130 New key performance indicators powerfully achieved 73 POWERING INTO THE FUTURE WITH PANACHE 131 Empowering local enterprises to develop and perform 74 Capital expenditure: ensuring our ongoing performance 75 How our forward book is performing 131 Comprehensively prepared for the future 132 SOCIAL IMPACT 76 PEOPLE AND COMMUNITY: ANNUAL FINANCIAL STATEMENTS 134 PROVIDING POWERFUL SUPPORT 77 Changing futures through passionate organisations 77 Empowering our partners through activations 79 UNITED NATIONS GLOBAL COMPACT INDEX 182 Cape Town International Convention Centre | 2017 Integrated Annual Report | 1 highlights 2016/17 We have had a profitable year, with rising revenue, high levels of customer satisfaction and strong economic, environmental and social contributions. This is but a selection of our major highlights and accolades for the year under review. More awards and full details of all these aspects of our performance are available on the subsequent pages of the report. Economic Operations & Contribution Finance 7 824 482 Total jobs created Total events R3.7bn R3.1bn R215.6m Contribution Contribution to Revenue (including other income) to SA National Western Cape (R4.9m above target of R210.7m) GDP GGP R53m R36.3bn R32bn EBITDA Cumulative Cumulative (R32.5m above target of R20.5m) contribution contribution to to SA National Western Cape GDP GGP R57.4m Operating profit R591.6m (R45.3m above target of R12.1m) B-BBEE procurement (92.8% of net spend – an increase of 13.2% on the previous year) R43.4m After-tax profit R593m (R34.7m above target of R8.7m) Locally-based procurement (93.1% of total procurement spend – an increase of 13.6% 84% on the previous year) Customer Satisfaction Index (8% above target of 76%) 50.5% Women employed in the business (93 out of 184) 29% Women-owned enterprise suppliers (of total supplier base) 2 | Cape Town International Convention Centre | 2017 Integrated Annual Report HIGHLIGHTS 2016/17 ENVIRONMENTAL AWARDS & SUSTAINABILITY ACCREDITATION 84% 6% Finalist: Top500 Companies Award Waste diverted Reduction Exhibitions and Conference Facilities category from landfill in electricity (Award announcement in January 2018) consumption Winner: Business Traveller Africa Awards Best Large Conference Venue corporate social Winner: The Lilizela Tourism Awards investment B-BBEE Transformation Award for Large Enterprises Winner: Summit Marketing Effectiveness Award R1.2m Business-to-Business Collateral Materials category Value of community development support Winner: Summit Emerging Media Award Complete Branding Campaign category Winner: Build Innovation Award for Event Management Best International Conference Centre (Europe, Middle East and Africa region) ISO 9001 (Quality Management) ISO 14001 (Environmental Management) OHSAS 18001 (Occupational Health & Safety Management) Cape Town International Convention Centre | 2017 Integrated Annual Report | 3 FOREWORDS 4 | Cape Town International Convention Centre | 2017 Integrated Annual Report FOREWORDS Message from the Executive Mayor of Cape Town Cape Town remains a world favourite in many ways and continues to win accolades for both leisure and business tourism, thanks to the CTICC and many partners who are ambassadors in positioning Cape Town as a forward- looking globally competitive business destination.
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