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MSS 2019 Annual Report

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MSS 2019 Annual Report 2018 2019 ANNUAL REPORT SERVING THE COMMUNITIES OF TAREE, PORT MACQUARIE, FORSTER, TUNCURRY, WINGHAM AND GLOUCESTER PORT MACQUARIE WAUCHOPE \\ WHERE BONNY HILLS WE WORK WINGHAM TAREE GLOUCESTER TUNCURRY FORSTER DUNGOG BULAHDELAH RAYMOND TERRACE NELSON BAY NEWCASTLE \\ ACKNOWLEDGEMENTS MSS acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which our company is located and where we conduct our business, the Biripi and the Worimi people. We pay our respects to ancestors and Elders, past and present. MSS is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters, and seas, and their rich contribution to society. Manning Support Services Inc. | 2019 Annual Report 3 \\ CONTENTS BOARD OF DIRECTORS ..........................................................................................................................................................4 PRESIDENT`S ANNUAL REPORT .........................................................................................................................................6 OUR LEADERSHIP TEAM ........................................................................................................................................................8 CEO’S REPORT ............................................................................................................................................................................10 TREASURER’S REPORT ..........................................................................................................................................................12 COMMUNITY WELLBEING .....................................................................................................................................................14 PORT MACQUARIE ....................................................................................................................................................................18 POSITIVE AGEING......................................................................................................................................................................20 CONNECTED FAMILIES ............................................................................................................................................................26 FINANCE AND ADMINISTRATION .......................................................................................................................................32 OUR STAFF AND VOLUNTEERS ...........................................................................................................................................34 ORGANISATIONAL CHART .....................................................................................................................................................36 STRATEGIC DIRECTIONS, MISSION, VISION AND VALUES .......................................................................................38 4 Manning Support Services Inc. | 2019 Annual Report 01\\ BOARD OF DIRECTORS MICHAEL BURGESS DENISE GREENAWAY PRESIDENT VICE PRESIDENT • Board member since 2007, • Board member since 2017, Vice President since October 2017, President since 2018 Vice President 2008-2014 • Retired Administrator / • Diploma of Medical Technology, Employment Consultant and Small numerous qualifications in the fields of Medical Science Business Operator and management, and a NATA Laboratory Assessor • Long-time volunteer for various community groups • Extensive experience in the NSW Health system • Decades of experience in various organisations: Apex, Toastmasters, Parish Pastoral, Professional body, MSS President 1988-1991 IAN DYBALL CHRISTINE GIBBONS TREASURER BOARD MEMBER • Board member since 2013 • Board Member since 2018 • Owner and Director of • Retiree with a degree in social Orana Crescent Preschool science and previous experience as an Taree for five years and office manager and in the Mental Health professional engineer for 35 years team for Hunter New England Health • A Rotarian since 1976, member of the Rotary • Volunteered with various NGOs including Club of Taree, past Governor of Rotary International Emergency Relief, Quota, Tinonee School EMMA PIKE JILLIAN DUNN BOARD MEMBER BOARD MEMBER • Board member since 2017 • Board member since 2012 • Over 10 years of experience serving • Extensive background working the Manning community within the with people with disabilities, aged care industry, holding positions as particularly dementia clients Independent Living Consultant and Return to • Active in local community groups, Work Coordinator pastoral care and local schools • Established Pike Financial Services in 1999, assisting a wide portfolio of businesses and professionals with their payroll and financial operations • Treasurer to various community sporting groups within the Manning area Manning Support Services Inc. | 2019 Annual Report 5 KEN LOFTUS JUDY RICHARDSON BOARD MEMBER BOARD MEMBER • Board member since 2013 • Board member since 2015 • Trade Certificate, Certificate • Paediatric Physiotherapist IV Training and Assessment and • Professional skills in assessing numerous qualifications in supervision needs and suitability of services for and management people with a disability • Served in both the Commonwealth and the Australian • Director, Rotary Club of Myall Coast Inc. Federal Police forces MICHELLE WILKES PAUL LEWERS BOARD MEMBER BOARD MEMBER • Board member since 2017 • Board member since 2009, Vice • Michelle is a proud Barkindji President 2013-2018 woman from the far west • Diploma of Law – corner country in NSW • Brings a wealth of legal experience and • Over 2 decades of experience working in health expertise to the Board having been a lawyer • Very passionate about Aboriginal and Torres Strait Islander for over 30 years health and wellbeing and Closing the Gap • Certificate IV in Aboriginal & Torres Strait Islander – Primary Health (Community Health), Diploma of Health Science (Mental Health) with Distinction, Bachelor of Health Science (Community & Public Health), Certificate III in Fitness Training 6 Manning Support Services Inc. | 2019 Annual Report 02\\ PRESIDENT`S ANNUAL REPORT 2018 - 2019 MICHAEL BURGESS DEAR MEMBERS AND SUPPORTERS, FINANCES IT IS WITH PLEASURE THAT I PRESENT We acknowledge and express our appreciation to our funding THIS ANNUAL REPORT ON BEHALF bodies, who are listed elsewhere in this Annual Report. Their OF THE BOARD OF DIRECTORS. continued support and selection of MSS applications means we can be the conduit to our community. THERE WERE A FEW MAJOR EVENTS Total income this year totalled $7.1 million compared to last year, THIS PAST YEAR. which was just under $4.5 million. Government funding has been 1. Relocation of Taree Office to Albert Street increasingly consolidated by fee-for-service income, which this 2. Restructures in November and April past year became a major proportion of total income. See the 3. Relocation of Port Macquarie office to Home Street, report from Treasurer Ian Dyball for more detail. Port Macquarie This significant increase in funds available to our organisation, 4. An appreciable shift in finances from fee-for-service, arose from the changed model enacted by 5. Purchase of land on which to build Government around February 2017. The fee-for-service for MSS 6. Growth in clients, staff and finances. has involved Home Care Packages, Supervised Contact, Home I wish to also acknowledge the efforts, enthusiasm Modifications and Maintenance. and commitment of our CEO, Leadership Team, staff, Increases in clients meant increases in workload, which in turn volunteers, and Board. The role which MSS has in our led to increases in staff. The funding mix we have has better community, its scope, service and reputation, is due to enabled MSS to expand our programmes with more staff, more your efforts, however big or small. We each play a part hours to current staff, and new positions. These relatively rapid in the delivery of our services and improving the lives of and significant increases meant recruitment, training, and those around us. re-structure. The time lag for such resourcing meant we had some lean months before services resumed and funds flowed. We revised our budget in January, and restructured staff in CEO November and April. All of this was a reaction to growth in Nikki Clancy has managed and led MSS as CEO since February client numbers with monitoring and careful consideration to a 2017. The Board acknowledges and thanks Nikki and the better business model, by managers and by the Board. We are Leadership Team for the professional manner in which in a relatively strong position due to the good work of each and they have facilitated service delivery from the Board to our every work contributor to MSS. Communities, and for the considered, planned and diligent manner they have conducted our activities in a growing, PROGRAMMES CHANGES changing environment. Drugs, homelessness and domestic violence are some of the concerns in our community. The Board decided to self-fund a Men’s Behavioural Change Programme as a social enterprise activity. This has been a worthwhile venture with positive outcomes and we hope that newly available Government Manning Support Services Inc. | 2019 Annual Report 7 funding will be granted to MSS to continue this activity. See the BOARD MEETINGS report from CEO Nikki for further detail about programmes.
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