Guide for Guests with Disabilities

Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Parade routes and WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located East of Spaceship Earth for: Pickup Instead of carrying your purchases wheelchairs are available for travel to and some show areas have designated viewing (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. to amplify sound through headphones or induction all day, have them delivered to The Gift Stop Available for Rent Device • Questions and Concerns from the accessible parking lot and the nearest areas for Guests with disabilities. These or Deposit Available on a first-come, first-served basis and may neck loop at specific attractions. • Ticket Upgrades near the main Park entrance or to World wheelchair rental location. These courtesy blue Portable Tactile Maps Provides a tactile Traveler at International Gateway and pick areas are filled on a first-come, first-served not be transferred from Park to Park. • Separated Guest Assistance wheelchairs are not permitted for use inside the representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Lost and Found them up as you exit the Park. Please allow basis. Plan to arrive early, as space is limited. and landmarks for each area of the Theme Parks. Device to display text at select attractions. Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options • Services for Guests with three hours for delivery. If you prefer, have Presented in a booklet format. your purchases delivered directly to your guaranteed. Parties larger than six may be If you plan to visit more than one Park on the same Video Captioning Caption-ready monitors designated Disabilities Companion Restrooms Companion- day, retain your deposit ticket from the first Park. You Disney Resort hotel. See a Merchandise Cast assisted restroom facilities are available in asked to separate and reunite afterwards. Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation The following Device ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Services for International Guests are with mobility disabilities. These restrooms are Dining options are available for Guests in additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. available at Guest Relations. Dining Reservations located at: wheelchairs or ECVs: Spaceship Earth East Amenities available for $25 refundable deposit. Los Servicios para huéspedes Table-Service restaurants book quickly, • Buses can accommodate various types internacionales están disponibles en la oficina so please make reservations at • Future World East & West www.disneyworld.com/dine, by calling The Land - ® of wheelchairs and ECVs. The Rental Locations • Stroller & Wheelchair Rental Shop to the left of Guest Relations See map inside for locations. Guest Relations See map inside for location. de Guest Relations. • Soarin’ Spaceship Earth 407-WDW-DINE (939-3463), or by visiting • Showcase Plaza - Refreshment Port standard lift size is 30" x 48". Des services pour les visiteurs any Guest Relations location. The wheelchair or ECV must • International Gateway internationaux sont disponibles au • Germany Reservations must be canceled at least one The American Adventure fit the lift without being forced Guest Relations. day prior or a per person cancellation charge • Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Morocco and be securely fastened in the Complimentary Serviços para visitantes internacionais estão may be incurred (charge varies • • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions Norway restraints. We recommend that Amenities and disponíveis no Guest Relations. by location). • key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Guests using ECVs transfer to a Services for use Dienste für internationale Gäste sind bei der Auxiliary Entrance Limitations Some at the Park World near Guest Relations and the Tip Board by at the attraction for assistance. Mickey Check attractions have auxiliary entrances for Guests in bus seat while onboard. Gästebetreuung erhältlich. Look for the Mickey Check on menus Companion Restrooms the fountain. Also located in World Showcase near Written Aids Packets containing dialogue, narrations, wheelchairs. These entrances are not intended Watercraft access varies depending on ゲストリレーションにて世界各国からの throughout the Walt Disney World Resort See map inside for locations indicated with Guest Relations at International Gateway and on the flashlights, pen and paper are available at or near performance ゲストの皆様向けのサービスをご案内し for kids’ meals and other items that meet to bypass waiting lines. Guests with disabilities the type of watercraft and bridge from Future World near Duffy the Disney Bear. areas or entrances for most shows and attractions. ております。 Disney Nutrition Guidelines. For more and up to five members of their party may enter the existing water levels and information, please visit through these entrances. The rest of the party conditions. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified www.disneymickeycheck.com. For Shopping should use the standard queue. Monorail system can be accessed by Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ® special dietary needs, please see a also obtain information, including parade & show Here at Epcot , you don’t need a Dining and Shopping Locations Some counter- basis at the rental location. ® restaurant manager or chef. elevators and/or ramps, at times and details about restaurant menus, by calling Sign Language Interpretation Available at Epcot on passport to embark on an international service and merchandise locations have narrow shopping spree! Shop the World Showcase Transportation and Ticket Center, Must be 18 years of age or older to rent ECVs. 407-827-7935. Fridays. Schedules are available at Guest Relations that list pavilions and you will discover authentic Payment Options queues formed by railings that may be difficult for Magic Kingdom® Park, Epcot®, specific interpreted show times for allWalt Disney World Walt Disney World Resort RESERVATIONS MAY NOT BE MADE IN ADVANCE. Theme Parks. goods representing cultures around the ® Guests using wheelchairs. At these locations, we Disney’s Grand Floridian Resort globe — from delicate fragrances in France accepts Disney’s Visa Cards, suggest that a member of your party order and Available on a same-day basis and may only be Visa®, MasterCard®, Discover®, American & Spa, Disney’s Polynesian used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted to handmade ornaments in Germany. ® ® ® transport the food, or contact a Cast Member Express , Diners Club and JCB . Village Resort and Disney’s will be held if you wish to leave and return to the performance schedule or to request interpretation for other for assistance. Contemporary Resort. same Park. special events and shows, call a minimum of 14 days in Park Rules advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with Park rules, signs and instructions including: ® Beyond Epcot Safety in the Park Mobility Scooters/ECVs • All bags are subject to inspection prior to admission. Please keep your speed to the walking speed of • Proper attire is required. Service Animals • Smoking is allowed only in designated areas. Resorts/Special Reservations Disney Resort hotels offer special equipment and facilities for Guests those around you. • Weapons are strictly prohibited. with disabilities. For information specific to individual Resorts, please callWalt Disney World Resort Adjust and lower speed while maneuvering Trained service animals must remain on a leash or in a Guests with service animals should check with Additional details and a complete listing of Park rules are available at Guest Relations or Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. through enclosed spaces like restrooms, harness at all times. Cast Members are not able to take a host for attraction and boarding information at www.DisneyWorld.com/ParkRules. Accessibility information and accommodations for the following locations: merchandise and food and beverage locations. control of service animals. Guests with service animals the following attractions: should follow the same attraction entrance procedures as Leaving the Park? All Guests who wish to leave

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