Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery and Courtesy Wheelchairs Complimentary Viewing Areas I Parade routes and WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located East of for: Pickup Instead of carrying your purchases wheelchairs are available for travel to and some show areas have designated viewing (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. to amplify sound through headphones or induction all day, have them delivered to The Gift Stop Available for Rent Device • Questions and Concerns from the accessible parking lot and the nearest areas for Guests with disabilities. These or Deposit Available on a first-come, first-served basis and may neck loop at specific attractions. • Ticket Upgrades near the main Park entrance or to World wheelchair rental location. These courtesy blue Portable Tactile Maps Provides a tactile Traveler at International Gateway and pick areas are filled on a first-come, first-served not be transferred from Park to Park. • Separated Guest Assistance wheelchairs are not permitted for use inside the representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Lost and Found them up as you exit the Park. Please allow basis. Plan to arrive early, as space is limited. and landmarks for each area of the Theme Parks. Device to display text at select attractions. Theme Parks. Viewing spaces cannot be reserved or Park Hopping Options • Services for Guests with three hours for delivery. If you prefer, have Presented in a booklet format. your purchases delivered directly to your guaranteed. Parties larger than six may be If you plan to visit more than one Park on the same Video Captioning Caption-ready monitors designated Disabilities Companion Restrooms Companion- day, retain your deposit ticket from the first Park. You Disney Resort hotel. See a Merchandise Cast assisted restroom facilities are available in asked to separate and reunite afterwards. Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built Member for more details. will be able to obtain a replacement wheelchair or to provide supplemental audio information into Disney’s Handheld Device. addition to facilities designed for access by Guests Accessible Transportation The following Device ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor Services for International Guests are with mobility disabilities. These restrooms are Dining options are available for Guests in additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. available at Guest Relations. Dining Reservations located at: wheelchairs or ECVs: Spaceship Earth East Amenities available for $25 refundable deposit. Los Servicios para huéspedes Table-Service restaurants book quickly, • Buses can accommodate various types internacionales están disponibles en la oficina so please make reservations at • Future World East & West www.disneyworld.com/dine, by calling - ® of wheelchairs and ECVs. The Rental Locations • Stroller & Wheelchair Rental Shop to the left of Guest Relations See map inside for locations. Guest Relations See map inside for location. de Guest Relations. • Soarin’ Spaceship Earth 407-WDW-DINE (939-3463), or by visiting • Showcase Plaza - Refreshment Port standard lift size is 30" x 48". Des services pour les visiteurs any Guest Relations location. The wheelchair or ECV must • International Gateway internationaux sont disponibles au • Germany Reservations must be canceled at least one The American Adventure fit the lift without being forced Guest Relations. day prior or a per person cancellation charge • Wheelchair Replacement Location Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Morocco and be securely fastened in the Complimentary Serviços para visitantes internacionais estão may be incurred (charge varies • • Germany – Karamelle-Küche Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions Norway restraints. We recommend that Amenities and disponíveis no Guest Relations. by location). • key landmarks and attractions. Located in Future onto a panel positioned in front of you. See a Cast Member Guests using ECVs transfer to a Services for use Dienste für internationale Gäste sind bei der Auxiliary Entrance Limitations Some at the Park World near Guest Relations and the Tip Board by at the attraction for assistance. Mickey Check attractions have auxiliary entrances for Guests in bus seat while onboard. Gästebetreuung erhältlich. Look for the Mickey Check on menus Companion Restrooms the fountain. Also located in World Showcase near Written Aids Packets containing dialogue, narrations, wheelchairs. These entrances are not intended Watercraft access varies depending on ゲストリレーションにて世界各国からの throughout the World Resort See map inside for locations indicated with Guest Relations at International Gateway and on the flashlights, pen and paper are available at or near performance ゲストの皆様向けのサービスをご案内し for kids’ meals and other items that meet to bypass waiting lines. Guests with disabilities the type of watercraft and bridge from Future World near Duffy the Disney Bear. areas or entrances for most shows and attractions. ております。 Disney Nutrition Guidelines. For more and up to five members of their party may enter the existing water levels and information, please visit through these entrances. The rest of the party conditions. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified www.disneymickeycheck.com. For Shopping should use the standard queue. Monorail system can be accessed by Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ® special dietary needs, please see a also obtain information, including parade & show Here at , you don’t need a Dining and Shopping Locations Some counter- basis at the rental location. ® restaurant manager or chef. elevators and/or ramps, at times and details about restaurant menus, by calling Sign Language Interpretation Available at Epcot on passport to embark on an international service and merchandise locations have narrow shopping spree! Shop the World Showcase Transportation and Ticket Center, Must be 18 years of age or older to rent ECVs. 407-827-7935. Fridays. Schedules are available at Guest Relations that list pavilions and you will discover authentic Payment Options queues formed by railings that may be difficult for ® Park, Epcot®, specific interpreted show times for all Walt Disney World Resort RESERVATIONS MAY NOT BE MADE IN ADVANCE. Theme Parks. goods representing cultures around the ® Guests using wheelchairs. At these locations, we Disney’s Grand Floridian Resort globe — from delicate fragrances in France accepts Disney’s Visa Cards, suggest that a member of your party order and Available on a same-day basis and may only be Visa®, MasterCard®, Discover®, American & Spa, Disney’s Polynesian used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted to handmade ornaments in Germany. ® ® ® transport the food, or contact a Cast Member Express , Diners Club and JCB . Village Resort and Disney’s will be held if you wish to leave and return to the performance schedule or to request interpretation for other for assistance. Contemporary Resort. same Park. special events and shows, call a minimum of 14 days in Park Rules advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with Park rules, signs and instructions including: ® Beyond Epcot Safety in the Park Mobility Scooters/ECVs • All bags are subject to inspection prior to admission. Please keep your speed to the walking speed of • Proper attire is required. Service Animals • Smoking is allowed only in designated areas. Resorts/Special Reservations Disney Resort hotels offer special equipment and facilities for Guests those around you. • Weapons are strictly prohibited. with disabilities. For information specific to individual Resorts, please callWalt Disney World Resort Adjust and lower speed while maneuvering Trained service animals must remain on a leash or in a Guests with service animals should check with Additional details and a complete listing of Park rules are available at Guest Relations or Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. through enclosed spaces like restrooms, harness at all times. Cast Members are not able to take a host for attraction and boarding information at www.DisneyWorld.com/ParkRules. Accessibility information and accommodations for the following locations: merchandise and food and beverage locations. control of service animals. Guests with service animals the following attractions: should follow the same attraction entrance procedures as Leaving the Park? All Guests who wish to leave the Park and return later in the day may do so • Spaceship Earth Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Park your device in safe locations clear from Guests using wheelchairs. ® by presenting their original admission media. Beach Water Park. walkways and stairs. • • To get to the Epcot® parking lot, take a Parking Tram located outside the front of the Park. Service Animal Restrictions Due to the nature of some • Captain EO ® Downtown Disney® Area Guest Relations locations at Downtown Disney Marketplace and Evacuation attractions, service animals may not be permitted to ride. • To get to Magic Kingdom Park, take a Monorail to the Transportation and Ticket Center, Service Animal Relief Areas and then a Monorail or Ferryboat to the Park. Downtown Disney West Side. In the event of an evacuation, Guests may be At these locations, please inquire with a Cast Member required to walk certain distances and navigate about available options including a Rider Switch with a • Future World East: next to restrooms behind • To get to Disney’s Animal Kingdom® Theme Park, take a Bus located outside the front Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information stairs or narrow walkways. In this case, please member of your party or a portable kennel. MouseGear of the Park. • Future World West: next to Imagination! regarding shows, entertainment, operating hours and even character appearances! have a member of your party assist you, or wait in ® • To get to Disney’s Hollywood Studios®, walk, or take a FriendShip Boat from • Mission: SPACE restrooms • Entertainment, outdoor shows and other Guest offerings are subject to change a vehicle for assistance. ® International Gateway, or take a bus located outside the front of the Park. ® without notice. • Presented by Chevrolet • United Kingdom: right of restrooms • To get to the Downtown Disney® Area, take Resort Transportation to any Disney Resort Transfers ® • Theater venues have limited capacity and may fill up before show time. Please ensure • Soarin’ • Norway: left across from area restrooms hotel, and then another Bus to the Downtown Disney Area. Some attractions require Guests to transfer from ™ your entire party is together prior to entering the facility. • Presented by Raytheon® • To get to Disney’s Typhoon Lagoon Water Park before 2:00pm, take Resort their wheelchairs to the ride. Cast Members are Kennel For information and reservations, call Transportation to any Disney Resort hotel, and then a Bus to the Downtown Disney Area • Some walkways in the Park may close periodically. not permitted to physically lift Guests in 877-493-9738. and Disney’s Typhoon Lagoon Water Park. After 2:00pm, take a Bus directly to Disney’s the transfer. Typhoon Lagoon Water Park. • To get to Disney’s Blizzard Beach Water Park, take Resort Transportation to any Disney Please contact a Cast Member for information and assistance. Resort hotel, and then a Bus to the Park. • To get to Disney’s Yacht & Beach Club Resorts, Disney’s Boardwalk Inn and Villas My Disney Experience Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Disney Wild About Safety® Tips or the Walt Disney World Swan and Dolphin Hotels, walk or take a FriendShip Boat Download the My Disney Experience Download the app mobile app for FREE today! from an app store or by scanning this code Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized As Timon and Pumbaa would say, “Be aware, it’s a jungle from International Gateway. used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. out there!” Download the Disney Wild About Safety • To get to all other Disney Resort hotels, take a Bus located outside the front of the Park. to access real-time Park information (details mobile app or visit for MyDisneyExperience.com World Resort. These effects include strobe These fields are generally no greater than you would experience www.disneywildaboutsafety.com inside). Or visit on lights and other effects such as simulated in any urban environment or may be exposed through common more safety tips and fun games. your mobile browser. lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. You can also visit MyDisneyExperience.com on your mobile browser. NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the Park and join us in our commitment to the environment. Wi-Fi is available in most areas. a Guest Relations Cast Member for details. ©Disney 1/15 Some attractions and shows may have limited availability. Show the world your Disney Side #DISNEYSIDE Trams to Guest parking Monorail Station Buses to to Transportation Future World East Disney Resorts and Ticket Center RESERVE ACCESS TO SOME OF ® San Angel Inn Restaurante LD $$ Authentic Sushi, bento box, grilled items, and YOUR MUST-DO FUN! 1 Spaceship Earth Presented by Siemens 15 Presented by Chiquita Tokyo Dining LD $$ Explore the history of communications, from the Stone Sail through the greenhouses of The Land Mexican cuisine. Premium margaritas and tequilas. traditional Japanese cuisine. Complimentary Wi-Fi Select up to three + experiences by visiting a 26 Entrance Age to the Computer Age. Mobility Access: Enter through the exit on Pavilion to see nine-pound lemons and more! La Hacienda de San Angel D $$ Regional Mexican Teriyaki combinations, udon noodles, Wi-Fi is available in FastPass+ kiosk identified on the map with . Katsura Grill LD $ RIGHT or LEFT. cuisine. Premium margaritas and tequilas. sushi and curry. Mobility Access: Guests can access the Katsura most areas. Some attractions LL Once you redeem your initial selections, return for information Learn about conservation 16 The Circle of Life Nachos, tacos, and shows may have about availability and selecting additional experiences. in this film featuring commentary from Timon and Pumbaa of La Cantina de San Angel LD $ Grill via the pathway behind the Pagoda. 2 Ellen’s Energy Adventure quesadillas, beer and margaritas. limited availability. Take a multimedia romp through time and Ellen DeGeneres’ “The Lion King.” 20 minutes. Kabuki Cafe S $ Shaved ice, sushi snacks, Japanese beers subconscious. 45 minutes. Mobility Access: See a Cast Member for La Cava del Tequila $ More than 200 tequilas and and cold beverages. transfer information. 17 Journey Into Imagination With Figment handcrafted margaritas. Not on Disney Dining plans. Future World West Future World East Follow Figment on this whimsical open-house tour of the 37 Morocco Mission: SPACE® Presented by HP 44”/112 cm. 13 1 3 Imagination Institute. 31 Norway Beef, lamb and Experience NASA-style training with a simulated space Restaurant Marrakesh LD $$ Princess Storybook Dining at Akershus Royal chicken dinners with a live belly dancing show. 12 21 launch. Join the Orange Team for an intense journey or the Green 18 Captain EO Join Michael Jackson as he and his space crew bumble, sing and Banquet Hall BLD $$$ Character dining with Disney Team for a milder mission. Expectant mothers should not ride. Mobility Princesses. American and Norwegian cuisine. Tangierine Café LD $ Chicken and lamb shawarma, wraps 2 Access: Transfer Device available. See a Cast Member for dance through a 3-D cosmic crusade. 18 minutes. and salads. MyMagic+ 24 Festival additional information. Kringla Bakeri Og Kafe S $ Pastries and sandwiches. service ImageWorks Explore, experience and create in this Moroccan small plates and The Land Center 19 Spice Road Table LD $ center 4 Advanced Training Lab Further your astronaut training in interactive play area. Mobility Access: Located at the exit of Journey 32 China specialty beverages featuring regional flavors from the 6 this interactive play area. Mobility Access: Located at the exit of the Into Imagination With Figment. For Guests wishing to bypass the Mediterranean. 6 View the places 16 7 Mission: SPACE Attraction. Guests wishing to bypass the attraction, you may enter the “What If” Labs through the 15 T and faces of the world’s most populous country in this Circle-Vision 4 Mission: SPACE Attraction may enter through the shop to the left of merchandise shop to the left of the attraction. 38 France 9 360 film.14 minutes. 3 the attraction. 23 T T ® ® ® 20 Fountain View S $ Starbucks Espresso, Artisan breakfast Chinese cuisine, Experience the grandeur and charm of the French countryside 22 11 5 Test Track Presented by Chevrolet Nine Dragons Restaurant LD $$ 14 40”/102 cm. Create your own virtual concept vehicle sandwiches, and house-made Disney pastries. wine and beer. through film.20 minutes. Mobility Access: Enter through LEFT side 20 of entrance hallway. 10 and put it through the paces on the exhilarating hills, hairpin turns 21 Coral Reef Restaurant LD $$ , steaks Lotus Blossom Café LD $ Egg rolls and orange chicken 25 and straight-aways of the Test Track circuit. Mobility Access: and more. with rice. Chefs de France LD $$ Onion soup, filet mignon Transfer Practice Vehicle available. Contact a Cast Member for 5 and crème brûlée. additional information. 22 Sunshine Seasons BLD $ Seasonal soups, salads, 33 Germany sandwiches and desserts. Monsieur Paul D $$$ Roasted duck, seafood and 6 Innoventions East & West Imagine and invent in two Biergarten Restaurant L $$ D $$$ soufflés.Mobility Access: Accessible by elevator. Ask for assistance 17 Oktoberfest buffet with live entertainment. German cuisine. pavilions housing interactive games and exhibits. Mobility Access: 23 Chip ‘n’ Dale’s Harvest Feast at The Garden Grill at the entrance of Chefs de France. 19 Enter through main entrance. See a Cast Member for boarding ® Character dining with Chip ‘n’ Sommerfest LD $ Bratwurst, potato salad, beer and desserts. requirements. Hosted by Smucker’s D $$$ Les Halles Boulangerie & Patisserie S $ Imagination! 8 Dale and friends. American cuisine. ® Fresh baguette sandwiches, pastries and baked goods. 18 ™ ® Karamell-Küche Featuring Werther’s Original Caramel Odyssey 7 The Sum of All Thrills Presented by Raytheon Freshly made caramel corn, caramel covered apples and Center 48”/122 cm. Innoventions East: Uncover your inner 24 Art of Disney Collectibles including framed artwork, sculptures L’Artisan des Glaces S $ Artisanal ice cream and sorbets. and Vinylmation Figures. strawberries. engineer as you design and customize your own thrill ride! International Gateway ® 42 Canada 8 Disney Phineas and Ferb: Agent P’s World 25 Hosted by Coca-Cola Exclusive Coca-Cola 34 Italy 39 Disney Phineas and Ferb: Agent P’s World 29 27 Showcase Adventure Search for clues with Perry merchandise and complimentary samples of soft drinks from around Tutto Italia Ristorante LD $$ Pasta and fine Showcase Adventure Search for clues with Perry 28 the Platypus to defeat Dr. Doofenshmirtz before he takes over the world. Italian specialties. the Platypus to defeat Dr. Doofenshmirtz before he takes over World Showcase. Interactive adventure. At your own pace. Additional World Showcase. Interactive adventure. At your own pace. Additional Mexico Merchandise Package Pickup. Located near the Tutto Gusto Wine Cellar LDS $$ Italian wines World ShowPlace I I 30 starting points at International Gateway. Look for 39on the map. 26 The Gift Stop starting point at Future World East. Look for on the map. Events Pavilion main entrance. and imported cheeses. Not on Disney Dining plans. 8 Showcase Plaza 9 Electric Umbrella Hosted by Coca-Cola® LD $ Angus Via Napoli Ristorante e Pizzeria LD $$ 40 World Traveler Merchandise Package Pickup. 31 Norway burgers, chicken and freshly tossed salads. Showcase Plaza Italian pastas, wood-fired pizzas, Piatti alla Parmigiana and tiramisù. 41 United Kingdom One-stop shopping destination for Disney Character I 39 10 MouseGear 27 Duffy the Disney Bear Meet Mickey’s world-traveling gifts and Park souvenirs. 35 The American Adventure Rose & Crown Pub & Dining Room LD $$ 41 United teddy bear! Steaks, fish and ale. Kingdom The American Adventure World Showcase 28 Refreshment Port LD $ Ice cream and frozen drinks. Explore the past and future of America through film, music and Yorkshire County Fish Shop LD $ Fish and chips, Future World West ® beverages and ale. 32 China Audio-Animatronics . 30 minutes. Mobility Access: See Cast 29 Promenade Refreshments LD $ Hot dogs, soft-serve Member at entrance for access to second floor. International Epcot Meet Mickey and his Gateway 39 11 Character Spot ice cream and beer. 42 Canada pals in this cartoon setting! ® Liberty Inn Hosted by Coca-Cola LD $ Angus burgers, hot O Canada! View the very best Canada has 40 ® dogs, chicken, steak and freshly tossed salads. to offer in this Circle-Vision 360 film.14 minutes. Mobility Access: IllumiNations: 12 The Seas with Nemo & Friends World Showcase Reflections of Earth Frolic with a cast of undersea characters in this attraction Fife & Drum Tavern LD $ Turkey legs, frozen beverages Enter through path on RIGHT next to Le Cellier Steakhouse. Presented by Siemens

Boat & walkway based on Disney•Pixar’s “Finding Nemo.” and beer. Breathtaking fireworks, colors and 30 Mexico Steaks, pasta to Epcot® Le Cellier Steakhouse LD $$$ Resorts & Disney’s lights set to a musical score. Engage in a real Gran Fiesta Tour Starring The Three Caballeros and seafood. ® See Times Guide. 13 36 Japan Hollywood Studios time Q-and-A with your favorite totally tubular turtle. Discover the sights of Mexico and the antics of three feathered amigos on this boat ride. Mobility Steak, seafood and chicken ® Teppan Edo LD $$ Outpost 14 Soarin’ 40”/102 cm. Take flight as Access: Follow directional signs to designated load area. – grilled in front of you by Teppan Chefs. you hang glide above the breathtaking vistas of California.

Be Thoughtful and Courteous Help us make everyone’s day America enjoyable by showing common courtesy to fellow Guests. Abide LEGEND by all safety warnings, codes of conduct and notices. Do not use ® Gardens Theatre profanity or engage in unsafe, illegal or offensive behavior. Proper Baby Care Center Symbols in List May be frightening for children Dining 38 France Symbols on Map I attire, including shoes and shirts, must be worn at all times. The Stroller and Wheelchair Rentals Information Center Attraction/Show Considerations Automated External Defibrillators All dining locations listed accept the use of inline skates, skates, skateboards, bicycles, two wheel Amenities scooters or Segways™ is prohibited. Locker Rentals T Tips and Show Times Reflective Captioning Disney Dining plans unless otherwise noted. Restrooms FastPass+ experience Special Considerations for Attractions Service Animal Relief Areas Kidcot Fun Stops Single Rider Queue Sign Language Reservations recommended. Please abide by all safety warnings and notices. Accessible Restrooms N SAFETY: ™ IllumiNations Viewing for Guests Call 407-WDW-DINE (939-3463). Supervise children at all times. Children under age Companion Restrooms Disney PhotoPass Photographers I Physical Considerations Devices Available at Guest Relations 39 7 years must be accompanied by a person age 14 with Disabilities B - Breakfast L - Lunch years or older. Memory Maker Sales Center Minimum Height Requirement Assistive Listening Germany First Aid* Presented by Florida Hospital LL Leave A Legacy Locator D - Dinner S - Snack 33 For your safety while on attractions, remain seated Nikon ® Picture Spot May remain in wheelchair/ECV Handheld Captioning 37 Morocco with hands, arms, feet and legs inside the vehicle. EpiPen® (epinephrine) Auto-Injector MyMagic+ service center $ = $14.99 and less per adult W E Supervise children. Assistive Listening Must transfer from wheelchair/ECV Video Captioning = $15–$29.99 per adult Guest Relations FastPass+ kiosks $$ Physical considerations on designated attractions: ATMs Presented by Chase Park Information Must transfer to standard wheelchair Audio Description = $30–$59.99 per adult 34 Italy WARNING! For safety, you should be in good health $$$ and free from high blood pressure, heart, back or neck Automated External Defibrillators Character Greetings *Emergency services available Must transfer to standard wheelchair, Shopping See www.disneydiningpricinginfo.com 35 The American problems, motion sickness, or other conditions that could and then to ride vehicle Japan be aggravated by this adventure. Expectant mothers by calling 911. for pricing details. S 36 Adventure should not ride. Smoking Locations