Metrolink Performance Network Summary KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. 89.25% 99.1%
100 100 100 100
95 95 95 95
90 90 90 90
5 5 5 5
0 0 0 0
. . . . . . . . . . 75 75 75 Period 04 Period 05 Period 06 Period 07 Period 0 Period 09 75 Period 04 Period 05 Period 06 Period 07 Period 0 Period 09
Route punctuality by date
irport irport 99 1
ltrincham 9 1 ltrincham 99
shton shton 9 1
ury ury 99 4
ast Didsbury 92 ast Didsbury 99 2
ccles ccles 9 3
ldham Rochdale 2 Oldham Rochdale 99 4 0 90 9 100 0 90 9 100 75 75 0 0 5 5 90 90 95 95 100 100
Cancellations Short journeys Journeys cancelled. Incomplete journeys. 0.55% of all planned journeys. 0.56% of all planned journeys.
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Airport Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 87.5% 89.25% 99.1% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
9. .2 . .1 7.7 7. 9 . 99 99. 99.1 99.2 99.1 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0 1
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route 21 November 2019 CSRs have responded to intelligence Signal fault at Victoria of high fare evasion around Manchester Airport, providing a 27 November 2019 high visibility uniformed presence to Medical emergency at deter and detect ticketless travel and Barlow Moor Road provide reassurance to fare paying customers of our commitment to 07 December 2019 reducing fare evasion. Staff shortage
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Altrincham Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 95.1% 89.25% 99% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
9 .7 9 . 9 .9 9 9 . 9 .1 9 .7 9 .1 97.1 9 . 99.2 99 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route 21 November 2019 CSR’s were deployed to tackle Signal fault at Victoria. morning peak on the Altrincham line
Deep cleans have all passed
New CCTV cameras being rolled across stops.
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Ashton-under-Lyne Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 88.6% 89.25% 98.1% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
91. 91. 90. 90. 90. . 9 . 9 .7 9 . 9 .9 9 . 9 .1 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route 27 November 2019 Deep cleans have all passed Medical emergency at Deansgate-Castlefield New CCTV cameras being rolled across stops. 01 December 2019 Road traffic collision at Clayton Hall.
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Bury Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 88.5% 89.25% 99.4% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
. . 9.1 9. .1 . 99. 9 .7 9 .1 99 99.1 99. Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0 Planned ngineering Work Planned ngineering Work
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route
21 November 2019 In partnership with Manchester Two days of operations at Bury Interchange Signal fault at Victoria Youth Zone, KAM have invited a local took place to address issues of the high High School to attend a depot tour to number of walkaways from the college 02 December 2019 raise aspirations and give students across students when being asked for tickets and Vandalism of a tram at Bury the city a behind the scenes access to our passes by KAM staff. The two days saw KAM control room and workshop. This was a great staff reach out to over 300 students that use 03 December 2019 success Metrolink on a regular basis. This operation was supported with college staff and the Vandalism of a tram at Bury. Mentoring at a Local High School continues Transport unit. with the pupils enjoying and engaging in the programme
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance East Didsbury Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 92.7% 89.25% 99.2% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
9 .1 91.7 92.2 9 . 9 . 92.7 9 . 9 . 9 . 99. 9 .9 99.2 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route 21 November 2019 CSRs have been deployed around St. Signal fault at Victoria Werburgh’s Road in reports of School children causing issues around the 25 November 2019 area these operations have had a Points fault at Victoria. positive effect.
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Eccles & Media City Lines KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 85% 89.25% 98.3% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
.9 9 7. .9 . 9 . 9 . 9 . 9 .7 99.2 9 . Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0 Planned ngineering Work Planned ngineering Work
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route 16 November 2019 01 December 2019 Thirteen days of crucial crew in the Planned improvement works with bus Road traffic collision at Salford area, reaching out to 13 replacement at Eccles Clayton Hall. schools accounting for over 1700 children across the Eccles line. 17 November 2019 This engagement educates pupils Planned improvement works with bus on the safety of public transport replacement at Eccles and importance of adhering to the expected behaviours. This is in aim to reduce Anti-Social Behaviour across the line.
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Oldham & Rochdale Lines KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing.
This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 87.2% 89.25% 99.4% 99.1%
100 100 100 100
9 9 9 9
90 90 90 90
0 0 0 0
9. 7. . 9.1 . 7.2 99. 99.1 99.2 99.7 99. 99. Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 19 20 Route punctuality by date
100
9
90
0
10 Nov 11 Nov 12 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 1 Nov 19 Nov 20 Nov 21 Nov 22 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 2 Nov 29 Nov 0 Nov 01 Dec 02 Dec 0 Dec 0 Dec 0 Dec 0 Dec 0 Dec
Route service disruptions What we did to improve on this route
21 November 2019 CSR and Transport Unit presence along the KAM ambassadors attended a collaborative Signal fault at Victoria line this was to support staff and combat engagement event at Rochdale town antisocial behaviour centre following school related Anti-Social 03 December 2019 Behaviour on the bus station during the Medical emergency at Hollinswood Assemblies being delivered in local Schools evening peak. De-vegetation works are by KAM to educate pupils on this line ongoing on this line. 04 December 2019 following an initial meeting with the school before the summer holidays Deep cleans to this line have all passed Signal fault at Victoria. New CCTV cameras being rolled across stops.
Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019
Metrolink is operated on behalf of Transport for Greater Manchester by