Metrolink Performance Network Summary KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. 89.25% 99.1% 100100 100100 9595 9595 9090 9090 55 55 00 00 . . . 75 75 75 Period 04 Period 05 Period 06 Period 07 Period 0 Period 09 75 Period 04 Period 05 Period 06 Period 07 Period 0 Period 09 (19/20) (19/20) Route punctuality by date irport 87.5% irport 991 ltrincham 91 ltrincham 99 shton 88.6% shton 91 ury 88.5% ury 994 East Didsbury 92 East Didsbury 992 Eccles 85% Eccles 93 ldham Rochdale 2 Oldham Rochdale 994 75% 0 85% 90 9 100 75 0 85 90 9 100 7575 00 55 9090 9595 100100 Cancellations Short journeys Journeys cancelled. Incomplete journeys. 0.55% of all planned journeys. 0.56% of all planned journeys. Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Airport Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 87.5% 89.25% 99.1% 99.1% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 9. .2 . .1 7.7 7. 9. 99 99. 99.1 99.2 99.1 75% 75% 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 Route punctuality by date 100 9 90 85% 0 1 75% 10Nov 11Nov 12Nov 1Nov 1Nov 1Nov 1Nov 1Nov 1Nov 19Nov 20Nov 21Nov 22Nov 2Nov 2Nov 2Nov 2Nov 2Nov 2Nov 29Nov 0Nov 01Dec 02Dec 0Dec 0Dec 0Dec 0Dec 0Dec Route service disruptions What we did to improve on this route 21 November 2019 CSRs have responded to intelligence Signal fault at Victoria of high fare evasion around Manchester Airport, providing a 27 November 2019 high visibility uniformed presence to Medical emergency at deter and detect ticketless travel and Barlow Moor Road provide reassurance to fare paying customers of our commitment to 07 December 2019 reducing fare evasion. Staff shortage Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Altrincham Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 95.1% 89.25% 99% 99.1% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 9.7 9. 9.9 9 9. 9.1 9.7 9.1 97.1 9. 99.2 99 75% 75% 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 Route punctuality by date 100 9 90 85% 0 75% 10Nov 11Nov 12Nov 1Nov 1Nov 1Nov 1Nov 1Nov 1Nov 19Nov 20Nov 21Nov 22Nov 2Nov 2Nov 2Nov 2Nov 2Nov 2Nov 29Nov 0Nov 01Dec 02Dec 0Dec 0Dec 0Dec 0Dec 0Dec Route service disruptions What we did to improve on this route 21 November 2019 CSR’s were deployed to tackle Signal fault at Victoria. morning peak on the Altrincham line Deep cleans have all passed New CCTV cameras being rolled across stops. Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Ashton-under-Lyne Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 88.6% 89.25% 98.1% 99.1% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 91. 91. 90. 90. 90. 9. 9.7 9. 9.9 9. 9.1 75% 75% 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 Route punctuality by date 100 9 90 85% 0 75% 10Nov 11Nov 12Nov 1Nov 1Nov 1Nov 1Nov 1Nov 1Nov 19Nov 20Nov 21Nov 22Nov 2Nov 2Nov 2Nov 2Nov 2Nov 2Nov 29Nov 0Nov 01Dec 02Dec 0Dec 0Dec 0Dec 0Dec 0Dec Route service disruptions What we did to improve on this route 27 November 2019 Deep cleans have all passed Medical emergency at Deansgate-Castlefield New CCTV cameras being rolled across stops. 01 December 2019 Road traffic collision at Clayton Hall. Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Bury Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 88.5% 89.25% 99.4% 99.1% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 . 9.1 9. .1 . 99. 9.7 9.1 99 99.1 99. 75% 75% 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 Route punctuality by date 100 9 90 85% 0 Planned ngineering Work Planned ngineering Work 75% 10Nov 11Nov 12Nov 1Nov 1Nov 1Nov 1Nov 1Nov 1Nov 19Nov 20Nov 21Nov 22Nov 2Nov 2Nov 2Nov 2Nov 2Nov 2Nov 29Nov 0Nov 01Dec 02Dec 0Dec 0Dec 0Dec 0Dec 0Dec Route service disruptions What we did to improve on this route 21 November 2019 In partnership with Manchester Two days of operations at Bury Interchange Signal fault at Victoria Youth Zone, KAM have invited a local took place to address issues of the high High School to attend a depot tour to number of walkaways from the college 02 December 2019 raise aspirations and give students across students when being asked for tickets and Vandalism of a tram at Bury the city a behind the scenes access to our passes by KAM staff. The two days saw KAM control room and workshop. This was a great staff reach out to over 300 students that use success Metrolink on a regular basis. This operation 03 December 2019 was supported with college staff and the Vandalism of a tram at Bury. Mentoring at a Local High School continues Transport unit. with the pupils enjoying and engaging in the programme Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance East Didsbury Line KeolisAmey Metrolink aim to deliver a reliable service to our customers. We want to share with you how we are performing. This report covers our four-week period between: 10 November until 09 December 2019 How we performed Punctuality Reliability Percentage of trams departing less than two minutes late. Percentage of planned miles operated. This route Overall network This route Overall network 92.7% 89.25% 99.2% 99.1% 100100 100100 99 99 9090 9090 85%85 85%85 00 00 9.1 91.7 92.2 9. 9. 92.7 9. 9. 9. 99. 9.9 99.2 75% 75% 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 75 Period 0 Period 0 Period 0 Period 0 Period 0 Period 09 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 1920 Route punctuality by date 100 9 90 85% 0 75% 10Nov 11Nov 12Nov 1Nov 1Nov 1Nov 1Nov 1Nov 1Nov 19Nov 20Nov 21Nov 22Nov 2Nov 2Nov 2Nov 2Nov 2Nov 2Nov 29Nov 0Nov 01Dec 02Dec 0Dec 0Dec 0Dec 0Dec 0Dec Route service disruptions What we did to improve on this route 21 November 2019 CSRs have been deployed around St. Signal fault at Victoria Werburgh’s Road in reports of School children causing issues around the 25 November 2019 area these operations have had a Points fault at Victoria. positive effect. Guillaume Chanussot What we are doing to improve Managing Director at KeolisAmey Metrolink Issued on 27 December 2019 Metrolink is operated on behalf of Transport for Greater Manchester by Metrolink Performance Eccles & Media City Lines KeolisAmey Metrolink aim to deliver a reliable service to our customers.