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Effectively Serving Residents Without Communal Dining

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Effectively Serving Residents Without Communal Dining ® by Sandra D. Ratcliff, CEC Express Effectively Serving Residents Without Communal Dining CULINARY CONNECTION KEEP CLIENTS SAFE AND W E L L NOURISHED DURING COVID-19 THIS CE ARTICLE IS SPONSORED BY: ® Skilled nursing and rehabilitation centers continue to be social experiences that optimize a resident’s intake of necessary impacted by the pandemic. COVID-19 outbreaks have nutrients. resulted in elevated mortality, morbidity, and infection Based on the facility status, community spread, and state rates for centers across the United States. The fragile nature guidance, center restrictions are taking a phased approach of the resident population, combined with the increased to allow some socialization. Dining room occupancy can susceptibility from living in a congregate healthcare setting, be achieved by having multiple dining times, limiting the has required strict protocols to limit COVID-19 exposure number of individuals at each table, and positioning tables to and prevent the spread of this deadly virus. comply with social distancing mandates. Hand hygiene of the With the elimination of communal dining, older adults residents is imperative before and after every meal. In addition, living in congregate settings are at an increased risk for regulations require a “terminal cleaning” between each meal malnutrition. Inadequate nutrition can be associated with period. This entails cleaning and disinfecting all surfaces before depression, functional decline, wounds, falls, and even death. Historically, we know that communal dining creates Continued on page 2 NUTRITION & FOODSERVICE EDGE EXPRESS | October 2020 1 [email protected] Continued from page 1 the next group of residents always be scenarios where Have daily operations created enters the dining room to disposables are the best blind spots so that it does not Sandra D. Ratcliff, help prevent the spread of option. For example, food register if a tray is attractive or CEC received infection. leaving a hospital cafeteria not? A food tray is something her B.S. degree must be placed in a single- that most patients and in Culinary Arts What is known regarding use container. Or perhaps residents eagerly anticipate. Management from residential facilities for older current staffing challenges When the tray arrives, is their the Art Institute of adults is that the COVID-19 Atlanta, and is a have limited the number expectation met? challenge is not short-term. Certified Executive of employees available to History has shown that Unsatisfied customers voice Chef with the wash reusable items. Yet, American Culinary vaccines take a significant their experience via survey how often are we utilizing Federation. She amount of time to develop, be scores. These scores are often precious budget dollars to buy has over 32 years of assessed for safety and efficacy, not the marks we are striving unnecessary disposables? experience in food and bring to market. for in healthcare foodservice service. Currently, It is common knowledge operations. In long-term care she works for The OPPORTUNITIES that first impressions during or residential centers, we risk Hansen Group as FOR FOOD a manufacturer’s foodservice inspections can a more severe consequence. SERVICE representative for either positively or negatively Sending a tray or delivering the foodservice impact the outcome of local food that does not present industry. Enhance Tray Presentations health, survey, or accreditation well directly impacts nutrient kitchen inspections. Curiously, consumption for residents. Delays in a vaccine we often don’t apply this Invariably, many operators provide food and nutrition wisdom when we take care state that replacing items is departments with the of our patient or resident not in their budget. These opportunity to take room customers. Leadership is often same operations often utilize service to a higher level. perplexed at low scores on expensive disposables that food satisfaction and industry Historically, healthcare are not beneficial to a healthy standard surveys. Yet, how food service often utilizes foodservice program. Using many times do they walk past disposables, and there will unnecessary single-use a patient tray without looking products can be like striking closely at the presentation? a match to budget dollars. Typically, a foodservice Enhance Tray Presentations... operation utilizes some For operations utilizing reusable tray- combination of disposable cups, bowls, plates, and trays. top items, these items must not appear By reducing or eliminating worn or unsightly...Check them often for non-essential disposables, chips, stains, or cracks, as these make the money needed to replace dishware unattractive and possibly even worn items that are front and dangerous. center on the client tray is now available. For operators utilizing reusable tray-top items, these items must not appear worn or unsightly. In a healthcare setting, these items are Continued on page 3 2 NUTRITION & FOODSERVICE EDGE EXPRESS | October 2020 Continued from page 2 used for three meals a day, seven days a week. This results in items being washed—often in temperatures of 180 degrees or greater—1,000 or more times each year. Check them often for chips, stains, or cracks, as these make dishware unattractive and possibly even dangerous. With the money saved by minimizing disposables, it is feasible to replace the most worn or damaged items each month and only purchase replacement pieces a case or two at a time and gradually rotate them into your inventory. Create More Appealing Meals While residents are restricted socially and may be barred from communal dining, we are challenged more than ever to provide appealing and delicious food. Take a fresh look at your menu items and meal combinations. Does the food look appetizing and smell good? Is the menu nutritionally sound? Are the color combinations attractive? Are items tasty? Are they spiced right for your clientele? Are the portion sizes appropriate? Are hot foods served hot and cold foods served cold? Taking an objective look at your menu combinations may trigger some positive changes. Ultimately, ask yourself, would that meal appeal to me if I was on the receiving Assess Staffing... end? If the answer is no, roll up your sleeves and implement A challenge to foodservice operations improvements that would change your response. It could be during the pandemic is staffing. as simple as adding a colorful garnish, or ensuring that not all Employees have been quarantined, foods on the plate are the same texture. furloughed, worked extended shifts, and If more extensive work is needed, call a team meeting and seek some have even contracted COVID-19. input from your staff. The people who deliver trays to patients or As we continue through the pandemic residents may be a great source of client feedback. we are learning to manage these Assess Staffing staffing factors and realize they may change standard operating procedures Another challenge to foodservice operations is how the for the foreseeable future. pandemic has affected staffing. Employees have been quarantined, furloughed, worked extended shifts, and some have even contracted COVID-19. As we continue through the pandemic, we are learning to manage these staffing factors and realize they may change standard operating procedures for the Working short-staffed while lacking proper equipment leaves foreseeable future. employees feeling unimportant and dispensable. All of that said, it’s more crucial than ever that the foodservice Evaluate Meal Delivery Equipment staff members who interact with patients or residents are pleasant and cheerful. That has always been important, but If an operation is serving food in rooms as they did before the especially now, individuals in care settings who are not able pandemic, changes likely need to occur. Instead of our industry to receive outside visitors require positive interactions with operating as if this is a temporary situation, we need to accept employees. that this environment may be our reality for some time to come. A dining program with a mixture of unmatched tabletop items Regarding staffing, it’s also worth noting that a lack of meal that have been retrieved from storage or the purchase of cheap service equipment is frustrating and stressful on an average day. Continued on page 4 Continued on page 3 NUTRITION & FOODSERVICE EDGE EXPRESS | October 2020 3 SEE PAGE 5 FOR CE QUESTIONS Continued from page 3 divided trays to get through Meal delivery systems and room dining at any time is with ice cream, a sundae, or a the pandemic may seem tray-top items should be prudent. refreshing float. wise. But this choice does not available for every bed, The ‘temporary’ mandate A mobile beverage service consider that residents can regardless of whether there’s has already been in effect can be provided at meals suffer nutritional compromise a pandemic. If a Norovirus for more than six months. and, unexpectedly, between related to those decisions. outbreak or the flu is rampant, While that may sound like meals. Coffee, sodas, ice water, Poor nutrition can result in it is common for facilities to a relatively short period of tea, lemonade, and flavored patient or resident setbacks feed residents in their rooms time, meals are typically the waters are just a starting place such as more falls, poor to prevent further spread of activity that brings the most for variations that would wound healing, increased illness. Having dishes and joy to residents each day in please your clients and offer
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