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MAKING A DIFFERENCE IN THE LIVES OF PEOPLE WITH A DISABILITY ANNUAL REPORT 2009-2010 the endeavour Foundationfocus Contents
Year in review We want to enrich their lives and the lives of their 1 families and engage and educate the community about disability. 4 Chairman’s report We have an obligation to do this in a financially Endeavour Foundation’s responsible manner. 5 Chief Executive Officer’s report focus is to provide We aim to: opportunities 7 Disability services » Be recognised as a quality provider of for people with so they a disability services to people with a disability. 11 Employment services may participate in the every » Be an advocate for people with a disability and their families in the Leadership day life of the community. 13 broader community. 15 Community engagement
17 Commercial operations 18 Fundraising activities 21 Funding and grants * with your support we provide : 24 Our people 27 Corporate governance 2,104 people with employment and training opportunities 31 Governance chart 563 people with accommodation 33 Board of Directors 295 people with support to live in their own homes 35 Executive Management 270 adults and children with respite care 38 Locations 785 people with learning and lifestyle options 39 Financial overview 192 people with Post-School Services 44 Concise financial report 54 people with tertiary education through Latch-On® and CLUE programmes 45 Our history 15 children with vacation care
13 people with aged care
*Correct as at 30 June 2010 Over 1,200 people put up their hands as volunteers to support people with a disability in 2009-2010 RETURN to Contents Page
year in review
state government funding endeavour488 foundation jobs agreement milestone new events raise NDIS referred to saves As Queensland’s largest Productivity Commission Endeavour Foundation’s community profile disability service provider, Endeavour Foundation’s During the past year, Endeavour acquisition of Sydney disability Endeavour Foundation events programme was Foundation has taken a lead employer Cumberland negotiated the state’s augmented with new events role in harnessing sector and Industries, after it was placed in first output-based service and enhancements to existing community support for a receivership, ensured ongoing agreement with the State ones, to support our goal to National Disability Insurance employment and training Government and Minister become more self-sufficient Scheme, or NDIS. In July 2009 opportunities for 488 people for Disability Services and in funding our services. The Endeavour co-sponsored a with a disability. The acquisition Multicultural Affairs The Hon. one day Brisbane forum with
Photo courtesy of Bundaberg News-Mail Bundaberg of courtesy Photo Grand Highland Charity Ball has expanded our customer Bruce Bonyhady, one of the Annastacia Palaszczuk MP (pictured with Endeavour and range of new cycling base, range of services and capacity. Importantly, it has authors of the scheme. This was attended by 75 sector Foundation client Ann Treacey). This agreement has the events in particular engaged new audiences. Iconic improved our ability to influence government policy on representatives from across Queensland. potential to change the way we deliver services, offering events like the Great Endeavour Rally and the 500 disability employment, enhancing our leadership role In December 2009, the Prime Minister directed the greater flexibility in how funds are targeted. Recognising Summer Challenge team endurance relay continued to and provided a springboard to offer disability services in Productivity Commission to conduct an inquiry into our leadership role in the sector, we are assisting other attract interest around the country. New South Wales. organisations to adopt this system with the goal of a National Long Term Care and Support Scheme to improving services for all Queenslanders with a disability. examine the costs, benefits and feasibility of a no fault social insurance scheme to support people with a Disability services disability and their families in Australia. enhanced Endowment Challenge new business college In response to this announcement, Endeavour Foundation supports staff training organised and hosted the first National Forum on the Endeavour Foundation took Fund launched issue, inviting representatives of the 100 most significant peak bodies, carer organisations and disability service great strides and showed To ensure staff and volunteers providers from all states and territories and the then great innovation in enhancing The Endeavour Foundation are the best trained in the Parliamentary Secretary for Disabilities and Children’s the disability services offered Endowment Challenge Fund sector, Endeavour Foundation Services, Bill Shorten, MP (pictured). to 3,358 people. Significant was launched by Federal engaged the Sunshine Coast resources were allocated to Treasurer The Hon. Wayne Institute of TAFE to create This forum provided the vehicle to establish a National improving our accommodation Swan, MP, (pictured) and an internal training provider. NDIS Steering Committee, to lead a national campaign in services, including construction will provide resources to Endeavour Business College support of the establishment of an NDIS. improve the lives of all Our specialist Children’s Servicesof several were brand expanded new homes. to commenced with tailor-made Australians with a disability. Thanks to the leadership shown by Endeavour, the Biloela and Emerald in central Queensland and progress courses in disability services, Governed by an independent business administration, people management, training campaign for a National Disability Insurance Scheme is made to extend them to other regions. Endeavour Board and with its own funding sources, the Fund will and assessment and project management. The now being driven by an alliance of key agencies and peak Foundation commissioned the Queensland University allow us to tackle major issues not being addressed College identified 1,000 staff who would benefit from bodies across the carer, service provider and service user of Technology to develop STOMP an interactive elsewhere without reducing our existing services. At courses, the ultimate goal ensuring the highest quality sectors who have come together to work collaboratively educational game, intended to be rolled out to the the end of the financial year, the Fund had a balance services for clients. The first graduates received their on this very important issue. entire Learning & Lifestyle network and long-term to of $897,955. qualifications in August 2010. other disability service providers.
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Chairman'sreport
Last year, the Board developed a strategy to fulfil We have blazed a trail for fellow service providers with Endeavour Foundation’s potential as a leader in the our negotiation of Queensland’s first output-based service disability sector, on the premise that the most effective agreement with the State Government. This has the potential way to support people with a disability is to directly to improve both the quality and viability of services provided for influence government policy and community attitudes. all Queenslanders with a disability, not just clients of Endeavour Foundation. I am happy to report that our activities during the 2009-2010 year have been focused on further developing our leadership role Next year, we will be stepping up efforts to persuade the and capitalising on the leadership platform achieved thus far to Queensland Government to provide funding which reflects the benefit our clients. true cost of providing services. We maintain that their current practice of granting a contribution towards the actual cost and We are proud that our efforts in uniting the disability sector in relying on over-stretched service providers to make up the an Australia-wide campaign for a National Disability Insurance shortfall is completely unsustainable. Scheme have been successful in compelling the Federal Government to investigate the scheme’s viability through the We were also leading the way in the sector’s response to Productivity Commission. This is the first step in the scheme legislative changes to restrictive practices; a suite of responses to becoming a reality. I believe this is due in no small measure people whose behaviour poses a risk of harm to themselves or to the vigorous efforts of our CEO, David Barbagallo, who was others. Although I acknowledge this has been confronting for appointed to the National NDIS Campaign Committee during some families and carers, I hope they are reassured by the health, the year. The Committee was itself an outcome of the first NDIS lifestyle and social integration benefits for the clients involved. National Forum, organised by Endeavour Foundation. Amended as part of the Disability Services Act, restrictive practices are a sensitive subject, but one I believe we have a responsibility on In December 2009, we launched the Endeavour Foundation which to provide leadership. Endowment Challenge Fund which will help us to benefit all Australians with a disability. An independently managed, capital- Crucially, Endeavour Foundation has allocated significant resources preserved fund, it will resource projects focusing on research and to improving the services we offer clients, which at the end of social inclusion. We would like to thank Federal Treasurer, The the day is our reason for being. In particular, we have focused on Hon. Wayne Swan, MP, for his endorsement in launching the fund. improving accommodation services because home-life is at the core of human happiness. We have also engaged in a concerted Our proven experience in disability service provision was effort to extend access to the specialist services we offer, such as instrumental in the acquisition of Cumberland Industries in Children’s Services and our Learning & Lifestyle day services. Sydney after it was placed in receivership. This not only saved the jobs of 488 people with a disability, but provided us with a The year ahead brings many challenges but I am confident our strategic opportunity to become a multi-state organisation. This strategy to position ourselves as a strong advocate and innovative adds weight to our views in Canberra, as well as in Queensland leader in the sector will provide even greater opportunities for and New South Wales, and enhances our efforts to influence people with a disability. As we approach our 60th anniversary, I government policy. It also provides a beachhead from which to believe we can do our founding mothers and fathers no greater expand our disability service provision in NSW. honour than to continue the journey to improve the lives of people with a disability that they began way back in 1951. Reflecting the importance of the NSW expansion, a Sydney Area Committee has been established. I congratulate Chairman Edward Mason and his fellow elected Members on Brenda Hammond is really looking An enthusiastic student, Brenda has been steadily building their enthusiasm and support. The Board also welcomed its forward to her first independent trip to Sydney. her vocabulary and plans to put her skills to use when she first NSW Director, experienced Westpac general manager visits her sister-in-law, Alison Hammond, in Sydney. Sally Herman. I am pleased to announce the appointment of It has been a personal goal of hers for ages and, although a bit anxious, she knows her budding self-assurance will see She is also enjoying a more active social life at home and another Independent Director, former executive at Queensland her through. at work, such as her new friendship with co-worker Josh Investment Corporation Kate Swindon, since the end of the Muller, who has a speech impairment which used to make financial year. I would also like to formally acknowledge the Brenda’s growing proficiency in Keysign / Makaton, a communicating difficult. contribution or former Director Chloe Bryce who announced her simplified sign language which is easily understandable by resignation at last year’s Annual General Meeting. people with an intellectual disability, has opened up new Endeavour Foundation Industries offers people with a worlds of friendship and confidence. disability more than employment opportunities – its focus The Board is conscious that our leadership can impact the sector, Grant Murdoch on vocational and personal development make an amazing so we have attempted to use our prominence to set an example. Chairman Endeavour Foundation Industries is teaching the language to difference in all areas of people’s lives. supported employees.
Annual Report 2009-2010 Endeavour Foundation 4 RETURN to Contents Page Amber Kain is a typical seven year old – she loves the colour pink, playing with dolls and solving jigsaw puzzles. But Amber has Down Syndrome, which means she has different needs to be able to live the ordinary life other kids take for granted. With specialist care provided by Endeavour Foundation’s Children’s Services to support her doting family’s encouragement, Amber’s abilities, personality and enjoyment of life are developing positively. chief executive officer's Vacation Care allows Amber to continue to learn and play with other kids when her report primary school is on holidays. The Respite service offers Amber’s family The 2009-2010 year, my second as Chief Executive of Education and Training has secured sufficient funding to make this a break from their sometimes-challenging Officer, has been focused on positioning Endeavour investment in our service delivery cost-effective. We also began caring role,. Mum Noliene says life at home Foundation for the next stage of its future. The offering scholarships to staff studying Bachelor’s and other higher level has improved as a result. tertiary degrees in areas which would enhance their contribution to Board’s focus on leadership has infused all areas of our Amber is getting on better with her three operations, with a resulting improvement in the services our activities. sisters, who are enjoying a bit more ‘Mum we offer clients. The provision of nationally recognised training contributed to our goal and me’ time. Much attention has been devoted to the successful integration of of becoming employer of choice in the sector. We recognise that we Endeavour Foundation supports families Cumberland Industries, the largest merger in Endeavour Foundation operate in a competitive employment market and need to offer a with services tailored to the specific needs history. The emphasis on enhancing training opportunities has been desirable workplace to attract and retain the best people. Improved of young children with a disability. thoroughly embraced by the 488 supported employees and 50 salary packaging benefits have been implemented to assist this and support staff whose jobs were saved by the acquisition. I thank them the introduction of the Zero Harm Policy supported by centralisation for their commitment and co-operation. The enhanced training of occupational health and safety will enhance our reputation as an and development opportunities for supported employees in both organisation which cares for and invests in its people. states and the wider range of services we can offer our expanded Supporting this outcomes-driven culture, the performance and customer base are also significant benefits. development review process for staff was further developed The integration of the new Sydney operations has not detracted to ensure a strong commitment to the transparent review and from the development of our commercial operations in Queensland. measurement of employee, team and organisational performance. The focus on augmenting our supply chain will not only increase Information technology has been further utilised to improve our employment and training opportunities for supported employees, operational capacity. The speed of our computer network has been but offer cost efficiencies across our operations. An example is the doubled in the last 12 months, and the number of staff with access to development of a timber mill near Maryborough. The project will PCs has increased by a similar amount. The number of sites with PCs guarantee supply of raw materials for our stakes and pegs, and pallet has increased by 30%. Major improvements to the business continuity operations at a 50% cost saving as well as offering opportunities programme ensures essential operations can continue in the event of for further timber products. It will also be a major employer of an IT disaster. Indigenous people in the area, offering a great opportunity to engage The efforts of the Restrictive Practices Team under the guidance the local community. and management of the CAS Unit to meet the requirements of A new partnership with Brisbane City Council to operate their the Restrictive Practices legislation have been outstanding. The Tip Shop, similar to our existing arrangements with Southern improvement in the lives of several hundred clients as a result is a Downs Regional Council in Warwick and Stanthorpe, will not testimony to their dedication and resilience in the face of demanding only return significant funds to Endeavour Foundation but benefit circumstances. the community by removing 120 tonnes of material from landfill We have also embarked on a significant challenge to reduce the each year. This is a great example of how we contribute back to number of accommodation services with greater than four bedrooms the communities which support us at the same time as creatively and this will in time ensure we provide more choices and better leveraging our strengths to maintain our financial viability. outcomes for clients. Our programme of special events has been enhanced to engage I am pleased to report that the Board’s focus on leadership has been a wider slice of the community. New events such as the Grand enthusiastically adopted across all our operations, and has resulted Highland Charity Ball and a suite of cycling events have brought the in a positive benefit to clients and Endeavour Foundation message to new audiences. Using the same their families. We are committed to a philosophy, we have begun engaging new people and organisations continuation of this strategy as we move with the Endeavour Foundation message in our philanthropy and into our 60th year of operations. corporate giving programmes. A Board-supported initiative to ensure the skills and training of staff are commensurate with providing leading edge disability services led to the establishment of Endeavour Business College. We commissioned the Sunshine Coast Institute of TAFE to develop and deliver a curriculum of custom-built courses essential to our range of David Barbagallo operations. Close collaboration with the Queensland Department Chief Executive Officer
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Disabilityservices
Our focus during 2009-2010 was not New South Wales expansion The open-plan home has been ‘built for the service was identified and planning only improving the services by which we life’ and offers functionality for residents for its construction undertaken in close Meet the volunteers support 3,350 people with a disability, but Work began on expanding our services throughout their lifespan. Two further consultation with the local community. increasing the availability of services. to New South Wales, after a feasibility homes like this are being planned for Since the end of the financial year, study found strong demand for les jones Improving the standard of education and Bundaberg and two for Gladstone, one of construction has begun on the service, on accommodation, respite and educational the latter already under construction. land donated by Banana Shire Council. Volunteer training provided to staff and volunteers services. The Latch-On® tertiary Bundaberg [see Our people section on pages 24 and education programme for people with A house in Nambour and one in Children’s Services, for many years offered Learning & 25] and implementation of changes to an intellectual disability has attracted Toowoomba were extensively remodelled only in Gladstone, have been extended Lifestyle service restrictive practices legislation offered particular interest. to provide increased living space. Two to other parts of the state. Fifteen local positive benefits for people with a disability. more such projects are planned for children are now accessing Vacation Care, The ability to These services would complement the The $2.4 million purpose-designed Toowoomba 2010-2011. which allows them to continue learning enjoy a beautiful A key aim was improving the standard employment services we already offer in garden and grow your own food Learning & Lifestyle service will have enhanced and playing with other children when of our facilities, with an emphasis on that state. The nine residents of “The Pines”, a are passions many of us share. accommodation. Six signature projects capacity to cater for future needs when completed long-standing accommodation service school is out. It also provides parents in early 2011. which will improve our provision of We are holding ongoing discussions 45 kilometres outside Townsville, moved a break from their caring role at a time Ardent gardener and capable services around Queensland are in the with local, state and federal government to new accommodation closer to the when alternative childcare options are handyman Les Jones is helping planning or construction stages. officials, expressing our desire to invest demand. The installation of a sensory heart of the city. Their homes were limited. clients at the Bundaberg Learning & in the region and emphasising our room will assist people with a cognitive chosen by them to suit their individual Lifestyle service enjoy these simple A new role – that of Resource and 60-year expertise in offering quality disability. The project is due for needs. Staff supported residents through Support services pleasures. Development Officer (RDO) – was disability services. completion in late 2010. the transition process, making sure the Endeavour Foundation has implemented created to assist people with a disability Les reckons his students’ and, where appropriate, their families Post-School Services in Townsville will experience was a positive one. a two-pronged programme to ensure the Learning & Lifestyle enthusiasm for gardening and with life planning and goal setting. Their soon move into new modern premises Three brand new, state-of-the-art homes most positive outcomes for clients who furniture restoration outshine purpose is to improve long-term lifestyle A $2.4 million purpose-designed Learning which will offer a better experience and are being constructed at Redbank, west of have contact with law enforcement. greater capacity. An unoccupied building even his. options. Twenty-five RDOs have been & Lifestyle building will be constructed Brisbane, to accommodate a number of Training on how to interact with police is being completely refurbished for the appointed around Queensland, mostly in Toowoomba to replace the two people from this community. The homes has been delivered to clients at Learning “The gardens have never looked purpose, with the support of a $500,000 existing staff, and no new funding was current premises, one rented, which are will be complete by early 2011. & Lifestyles services and Endeavour so good,” he said, “and it keeps me becoming inadequate for the task. The State Government grant. Completion is required. active and healthy too.” State Government granted $500,000 to expected in late 2010. Respite services the project with the balance funded from internal cash resources and a $539,000 Accommodation services Respite services, which offer family bequest from the Kuhl Estate. members a break from their caring role, Foundation Industries. This is important We are reviewing how we provide were expanded. because the law currently does not The new service will have enhanced accommodation support to people with require a support person to be present New centre-based respite services were capacity to cater for future needs a disability. An ongoing focus is ensuring when an adult with an intellectual opened in Lawnton, in Brisbane’s north, including school leavers. To encourage residents are sharing their homes with disability is interviewed by police. community engagement, the service people they feel comfortable with and and Gladstone in response to community will be available after-hours for with whom they choose to live. need for support for family members We are also engaging with police on how community groups. who are ageing. to interact with people with a disability A new accommodation service in to ensure the best outcome for all. We Planning was begun to construct a The Nambour Learning & Lifestyle Bundaberg commenced in a property Amber Kain (left), reading with Sam Allen at aim to build mutual trust by introducing purpose-built respite service in Biloela Endeavour Foundation’s tertiary education service is being refurbished to improve purchased by the Queensland Gladstone’s Children’s Services, is one of 15 children officers to people with a disability and programme Latch-On®, at Bundaberg, has in Central Queensland to replace the amenity for clients, create more useable Government and remodelled by QBuild who continute learning and playing during school their families. attracted interest from New South Wales. space and allow for increased future to Endeavour Foundation’s specifications. current rented premises. The need for holidays thanks to Endeavour Foundation. We are also investigating the
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Disabilityservices cont.
establishment of a support person Team has reduced the number of network, similar to those in other clients requiring restrictive practices’ states, to assist people with a disability support from the 500 originally in this situation. identified in 2008 to 114. In-Home Support services, which assist While the process of adjusting or people to live independently in their removing restrictive practices in the own homes, have commenced in Hervey lives of clients has been confronting Bay and Biloela, the latter specifically for many family members and support for children. staff, it has provided enormous positive health, wellbeing and lifestyle outcomes Restrictive practices for the person with a disability. Implementation of the Amendment to Another significant result is the the Disability Services Act (2006) and increase in staff confidence and the Guardianship and Administration enthusiasm in engaging with the Act (2000) has brought positive changes person they support and being in the lives of clients and their families. proactive in supporting them to This legislation requires that the use participate in their community. of restrictive practices in response to behaviours which cause a risk of harm Service improvement to self or others only be allowed with An important aspect of enhancing formal approval and where it is contained services is eliciting feedback from within a positive behaviour support plan. Scott Cummings has gained much self-confidence users of our services. This is part of our through our Post-School Services in Toowoomba, Intervention by the Restrictive Practice continuous improvement and which helps young people with a disability best practice. prepare for life after school. A new online incident reporting system was developed to better In future, exit assessments will help identify and address issues with us determine why clients leave our our services. When introduced in services so we can address any issues October 2010, the reduction in manual and ensure a smoother transition to paperwork will give staff more time their new services. for supporting clients. Disability services The Family Satisfaction Survey has Morris Garland, a textile cutter, feared It has allowed him to continue working in an industry he loves. also been able to assist this process, • Children’s Services • Post-School he would never work again after sustaining serious Since starting work there, Morris has received qualifications in with 28% of families responding, the services • Literacy and Technology damage to his back. Workplace Assessment and Training, equipping him to mentor Hands-On tertiary programme – highest in four years. Nearly 78% But Endeavour Foundation has offered him a new start colleagues – a role he thoroughly enjoys. of respondents rated Endeavour Latch-On® • Continued Learning for with supported employment at Endeavour Foundation To top it off, Morris is able to once again earn his own money Endeavour Foundation’s In-Home Support encourages Foundation’s performance as adequate Under 30’s – CLUE • Learning & clients, like keen North Queensland Cowboys Industries’ Castle Hill operation. for such special events as a holiday cruise to celebrate his or above – a 4% increase on the Lifestyle • Accommodation support supporters Josephine Newberry and Robyn Clinker, His job as chief cutter capitalises on his 25 years’ 60th birthday next year. previous year – with 28% rating our • Respite services • In-Home to enjoy living in the community. experience in the textile industry by enabling him performance as excellent. Support • Aged Support Services Endeavour Foundation Industries provides more than to focus on intricate tasks rather than physically employment and training opportunities. We provide hope demanding work. and the chance of a new life.
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employmentservices
On September 1, 2009, Endeavour Training and development Foundation acquired Sydney-based Cumberland Industries following Following on from the SoSAFE training the appointment of administrators. programme to improve the social safety of The acquisition ensured the ongoing supported employees in the community, employment of 488 people with a disability the training teams have implemented a and involved the purchase of three premises programme teaching Keysign / Makaton, at Castle Hill, Mount Druitt and Seven Hills a form of communication based on sign in Sydney’s west. language principles which assists people with a disability to communicate more A new venture in the banana bag industry has The focus since the acquisition has been on effectively. The objective is to improve seen supported employees like Paul Lydiard, Edward Burns and Gary Delai of Mareeba training and development and adherence to communication between staff and up-skilled in sewing. the Federal Government’s disability services supported employees and create a more standards. We have introduced a new wages efficient and enjoyable workplace. assessment tool, as approved by Department of Families, Housing, Community Services In 2011, the training focus will shift to a and Indigenous Affairs (FaCSHIA) and lifestyle programme concentrating on Meet the staff early indications are that this has increased enhancing community integration. supported employees’ wages. These training programmes are tailored elaine to meet the differing needs of supported kumaran employees. Their implementation to each Senior Site of the 26 Endeavour Foundation Industries Supervisor sites involves significant effort and Endeavour reinforces our commitment to improving Foundation employment outcomes for all supported Industries Mount Druitt employees. Elaine Kumaran wishes all Aussie reSolutions open employment workers were as enthusiastic, cheerful and full of team spirit as Endeavour Seven Hills supported employees Craig Hicks Endeavour Foundation’s Toowoomba-based Foundation’s workforce. and Gary Palmer are two of 488 people whose open employment operation supports jobs were saved by Endeavour Foundation. people with a disability to find employment Senior Site Supervisor at Endeavour in the open market. Specialist consultants Foundation Industries Mount Druitt, work with local employers to match their Elaine works closely with supported From a strategic perspective, the expanded Not many teenagers can boast of working for several In less than a year, he has advanced to become one of needs with reSolution’s 205 clients. employees to teach them vocational geographical footprint will provide an of the world’s largest and best-known companies. 11 line assistants, responsible for supporting fellow staff In 2009, the service focused on increasing and life skills which enable them to to optimise workflow on the food packaging operation. opportunity to increase Endeavour But supported employee get the most out of life and work. Peter Lymbery Foundation’s influence in decision-making the participation of Indigenous people at Endeavour Foundation Industries Wacol, is proud to. Peter enjoys the challenge. regarding disability employment. The Federal with a disability in the workplace. The She says her job provides a wonderful Peter joined the team at Wacol at age 16 and right He says being involved with major packaging contracts Government is responsible for administering appointment of an Indigenous Liaison Officer helped break down cultural barriers sense of purpose and achievement. away embraced the training and development for companies like Goodman Fielder and Coca-Cola disability employment and a two-state programs. Amatil motivates him and makes him more confident. operation will increase our leadership in and create awareness of the service. “How many jobs offer that?” this field. Indigenous participants now account for she asks. With Training and Development Officer Essy Endeavour Foundation provides employment and 9% of reSolutions clients. Quinteros’ support, the enthusiastic teen completed a training opportunities for 1,899 people in Queensland TAFE course to enhance his skills and enable him to and New South Wales. reach his goals.
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leadership
Given the size and experience of NDIS campaign • funding other groups to widen their recommendations to provide the Endeavour Foundation, we have sought programmes to include people with best outcomes for people with a to play a leadership role in the sector to We played a major role in the campaign a disability. disability, based on input from focus Meet the staff help improve the lives of all people with to push for a National Disability groups held around the state. Insurance Scheme, or NDIS. At the end of the financial year, just maria a disability. In particular, significant effort seven months after it was launched, If adopted, our advice would: was expended on working with Federal An NDIS would assure Australians with hoogstrate the fund has grown to $897,955. • see parents’ role as informal and State Governments to influence a disability access to adequate services Programmes including a share vault and Relationship disability policy and engaging the and equipment throughout their lives guardians strengthened and Development a wine club, are being investigated to respected when acting as Officer community on issues of significance to to enhance their quality of life and bolster donations, especially cultivating the disability sector. opportunities for social inclusion. decision maker on behalf of their Head Office high-net-worth and corporate contacts. son or daughter with impaired Endeavour Foundation continued its CEO David Barbagallo, currently Maria Hoogstrate capacity; takes great pride in the life- major role in the “G8”, the alliance of the Chairman of the Queensland NDIS Advocacy eight largest disability service providers Campaign Committee, was appointed • enable parents to nominate changing differences Endeavour We are proud of our efforts to ensure in Queensland, and participated in their to the National NDIS Campaign a successor in the events of Foundation achieves for people public policy and legislative changes efforts to influence government policy. Committee. In March 2010, Endeavour their death or incapacity; with a disability. respect the rights and dignity of people Foundation hosted a national summit • empower people with a disability In terms of our own leadership, the with a disability. As a member of the Community Board appointed two new Directors of key players in the disability sector to to make their own wills; and We had major input into reform of and Advocacy Support, or CAS, to infuse it with a greater diversity of progress the campaign. • streamline requirements on the Guardianship and Administration unit, Maria believes passionately skills and experience and enhance our Delegates from the sector’s main appointed administrators. Act (2000). in the importance of her role in reputation as a sector leader. Sally service providers, including Victorian- We implemented an innovative educating the community about Herman and Kate Swindon bring based Yooralla and the Spastic Our involvement ensured policy- programme to engage and assist disability. more than 50 years’ finance sector Political heavyweight John Della Bosca is National makers were fully informed about Centre of NSW, and peak bodies passionate, concerned citizens to experience between them including at Campaign Manager for the NDIS. significant issues and provided like National Disability Services, advocate on systemic issues that For Maria, the most rewarding financial heavyweights like Westpac and Activ WA and Children with Disability affect all people with a disability in part of her job is getting to know Queensland Investment Corporation. Australia, came together to develop their own communities. people with a disability and their a campaign strategy. No other disability service organisation families and seeing the positive Although independent of As a result of this campaign, the major has made such a decisive and bold move benefits our work has. to improve the lives of all people with a Endeavour Foundation, their parties committed in-principle support activities would support ours. for an NDIS in the lead-up to the disability. The Fund’s establishment as a Federal election. capital-preserved fund is in itself a novel We are also pioneering the Student concept in the sector. Health Advocate programme, second-year MBBS students to act as an which will empower medical Endeavour Foundation Income earned on the fund will be used advocate for a person with intellectual professionals to improve the Endowment Challenge Fund to pay for: disability when they undergo their annual healthcare they provide to people Comprehensive Health Assessment The Endeavour Foundation Endowment • social inclusion projects for people with a disability. with a disability; Programme with their local GP. Challenge Fund, launched in December This collaborative project with by Federal Treasurer The Hon. Wayne • a professorial chair in disability at The University of Queensland Swan, MP, will allow Endeavour a major university and research to The Community & Advocacy Support (CAS) team and Queensland, Centre for CEO David Barbagallo’s active involvement in Foundation to address areas of need major initiatives for the disability sector enhanced advance the sector’s knowledge and took a lead role in advocating for the rights of Intellectual and Developmental Endeavour Foundation’s leadership role. not currently being met. improve outcomes for people with a people with a disability. Disability will engage volunteer disability; and
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community engagement
In keeping with our foundation by The Advocacy Champions are ordinary mums and dads, additional independent of Endeavour Foundation emphasis is being placed on engaging our to ensure they are able to speak on communities as we head into our 60th behalf of people with a disability in their anniversary year. local area. Community engagement means: The programme began with nine • letting people know who we are and advocates and the network is growing what we do; with the goal of having at least one advocate in each major regional centre • explaining the ways they can support where we operate. our important work; and This initiative came out of the 2009 A cross-media advertising campaign helped raise • encouraging them to become actively Endeavour Foundation Council. involved in issues important to people the profile of Endeavour. with a disability. Membership A fresh advertising campaign, several time in many years to raise our profile in Our members are our most fervent new events and a community advocacy the community and let people know how advocates in the community, so two programme have helped raise our profile much we need their support. strategies were implemented to harness in the community. Reaching out to the benefits of their passion. The campaign also highlighted the strategically identified audiences, we took dignity and contribution of people with A membership committee was the Endeavour Foundation message to a disability. many who had not heard of us before. formed to investigate ways to increase membership. The first outcome, a Two inspirational commercials were aired The successful regional Board meeting “membership drive”, was conducted on cinema screens around the south-east programme was continued, allowing just after the financial year and increased and on WIN TV in regional markets late Directors to meet with clients, families our membership by 18% from 1,284 in 2009. They were produced at low cost and staff and enhance their understanding to 1,518. using staff and volunteers. Stakeholder of our regionally diverse structure. feedback has been highly positive. Many current members “upgraded” to In 2009, as part of Disability Action Life Membership and we welcomed We also used media such as print, radio Week, Endeavour Foundation hosted back many lapsed members. and TV news outlets to raise the profile Celebrating Abilities Day, welcoming of Endeavour Foundation, the people Members have also been receiving a the participation of 17 other service we support, our activities and key issues providers and attracting hundreds new Endeavour Foundation information Tasha Mitchell (far right) is a gentle Tasha so impressed Assert Services, she was affecting the disability sector. immediately offered part-time work and now has of people. pack so they can spread the word in and compassionate woman who has had to struggle her “perfect job” as a disability support worker. their communities about our services This resulted in the publication of 603 with significant life challenges. She has recently been Advocacy Champions and fundraising activities and the newspaper articles and 226 TV and radio diagnosed with bipolar disorder. Her qualifications, compassion and own life importance of their involvement. bulletins, predominantly in our areas of Afraid to take positive steps for her future alone, she experiences are now making a difference to the A grassroots programme to engage and operation but also including national approached Endeavour Foundation’s employment lives of others with a disability. assist a network of concerned citizens Marketing exposure. This exposed millions to the service, reSolutions. “In my heart of hearts, I know without reSolutions to raise awareness of disability issues in Endeavour Foundation message. An With their support, Tasha was able to overcome her I would not have this job,” Tasha said. their own communities has begun having During late 2009, we conducted a cross- equivalent amount of advertising would fear of the future. an impact. media advertising campaign for the first have cost in excess of $800,000. reSolutions helps 205 people with a disability to She completed qualifications in Community Services, enhance their skills and confidence and obtain a field she is passionate about, and obtained work employment in the community. experience at Assert Disability Services.
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commercial fundraising operations activities
New South Wales operations 50% on cleaning products. the low-risk, multi site category. This is a Endeavour Foundation could not offer The Joy of Giving Appeals held in tremendous achievement and highlights our life-changing services without the We have expanded the range of Kingaroy December and June, supported by The acquisition of the sites in western our stringent focus on food safety. support of the community. Government Kitchen products to include jams, chutneys personal approaches, raised almost Sydney has provided considerable synergy Previous winners include Nestlé and funding covers just 58% of our costs. and fruit cakes. A healthy eating focus has $100,000. between our food and general packaging SPC, placing Endeavour Foundation in We are innovative and energetic in our resulted in 95% of these products being The new stewardship and engagement operations in Queensland and New South esteemed company. activities to raise the difference. Wales and has added services including gluten free and containing all natural programme began to more effectively The Maroochydore service received pharmaceutical packaging and industrial ingredients to cater for niche markets like Philanthropy & recognise major donors, including sewing. It has also increased our customer health food shops. These projects helped accreditation from the National bequests and organisations supporting base – new brands include Dairy Snow, Kingaroy Kitchen win the 2009 Fraser Coast Association of Information Destruction. Corporate Relations us with workplace giving. This Vittoria coffee and Vegeta – and provided tourism retailing award. This will enable it to expand its The 2009-2010 year saw more strategic generates awareness and continued opportunities to expand our marketing and confidential document destruction approaches to individuals and businesses support, for example by letting donors service delivery to them. New partnerships programme and provides assurance to to engage them in supporting Endeavour know how their support is assisting customers that material is disposed of Foundation and increase their awareness people with a disability. Endeavour Foundation values its relationship according to stringent NAID guidelines. Queensland focus with customers. Our focus on providing of our work in the community. These awards and accreditations Prize Home Lotteries Major projects undertaken in Queensland quality, service and value is pivotal to Significant new philanthropic partnerships emphasise the commitment of staff and have focused on expanding the supply maintaining these relationships. were forged with the Ernst & Young Prize Home Lotteries continue to be supported employees to quality, which chain. The establishment of a timber mill Foundation and Talbot Family Foundation. an important source of funds and last In May 2010, we began working with plastic helps strengthen our position in the near Hervey Bay will guarantee the long- year made a modest yet important packaging company Aperio to develop market and increase sales. Donations from individuals reached term supply of raw timber for conversion a new product for the banana industry. increase in net profit. $38,000 and $36,724 was received from Eric and Therese celebrate their Montville Prize into stakes, pegs and pallets. It will also Production of a new bunch cover, which Business services organisations which chose us as charity of The result is in part due to sourcing Home win. Prize Home Lotteries made an allow us to expand into additional timber protects bananas and hastens ripening, choice for their events. houses in a variety of styles and increase in net profit during 2009-2010. products like decking and building and involves sewing an inner liner to an outer • HACCP-accredited contract food locations to satisfy the wide the range landscape materials. The mill should be fully plastic case. Following production trials packaging • Pharmaceutical packaging of customer preferences. operational by January 2011. • Contract general packaging • Manual and training of supported employees, the The challenge remains, however, to product assembly • Labelling/re-labelling Looking ahead, we are seeking to We have expanded our recycling operations product was launched in mid June. regain the heights of previous years. A • Refurbishing • Mailing and collating have more purpose-built Prize Homes with a partnership to operate Brisbane Demand for this innovative product has new range of promotional initiatives • Confidential document destruction constructed, and one is moving into City Council’s Tip Shop. This programme grown since the launch and early forecasts are being planned for our 60th year so • Metal fabrication • Liquid-filling the construction stage in Maleny. is similar to our operations at Warwick of 500,000 bags a year has quickly grown to we can take this important fundraising • Cardboard/paper recycling • Clothing and Stanthorpe where furniture and bric 1,000,000. Supported employees at Cairns, business to the next level. Ongoing supporter feedback and the recycling • Management of council a brac are collected for resale rather than Townsville, Mareeba, Innisfail and Castle Hill commencement of market research recycling centres • Industrial sewing Many people find out about being dumped. We will approach other will further assist us improve the in Sydney are involved, emphasising how Endeavour Foundation’s good work Councils in 2010 to expand this programme appeal of our Prize Home Lotteries our geographic spread is a major strength in supporting people with a disability throughout Queensland. Business products and, in doing so, our fundraising meeting the needs of customers. through our Prize Home advertising. returns. The supply chain focus in our packaging • Stakes and pegs • Pine and hardwood We ensure our promotional material operations has yielded the potential to Accreditation and awards pallets and crates • Industrial cleaning is used to raise awareness of our Bingo games were held more often become self-sufficient in terms of cleaning cloth • Personal protective equipment range of products and services as well and in more locations to improve their In 2010, Endeavour Foundation’s food Queensland University of Technology has worked products. We will soon commence • Hearths • Box and cage trailers packaging operations received the Hazard with Endeavour to create STOMP - a cutting edge as celebrating the successes of people contribution to the bottom line and • Lolly Factory confectionery packaging an environmentally friendly range Analysis and Critical Control Point gaming system which may help people with a with a disability. maximise our investment in this form • Kingaroy Kitchen gluten-free jams, of chemicals and cleaning products, offering (HACCP) national food safety award in disability learn new skills. of community fundraising. Endeavour Foundation a saving of around chutneys and cakes
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fundraising activities cont.
The Ball also engaged: Stores are working closely with the • supporters who donated $137,000 in recycling division within Endeavour cash, products and services; Foundation Industries by returning seasonal stock that does not sell. This • 100 performers who waived or returned stock was subsequently sold and reduced their fees; and exported to other counties in the Pacific • 44 volunteers who ensured the night Rim and Africa. was a stunning success. In 2011, we plan to open stores in Sydney allowing that city’s shoppers the Endeavour Recycled Clothing opportunity to purchase quality recycled The Endeavour Recycled Clothing clothing at affordable prices. Long-time Rally supporters the Moore family again network grew to 36 stores during the made a significant contribution to the grand total. year with new outlets opening in Hervey Meet the volunteers Bay, Beenleigh and Ashmore. The focus for the network has been on in-store Events presentation and merchandising designed suzie thorpe to improve the shopping experience Volunteer Iconic Endeavour Foundation events like for customers. The “Recycle with Endeavour the Great Endeavour Rally, which raised Style” concept has encouraged a new Recycled Clothing a record $492,000 in July 2009, and the generation of shoppers, keen to purchase Central Park 500 Summer Challenge team endurance a bargain. Suzie Thorpe is an relay continued to attract interest Sales were assisted by the generosity active member of from around Australia. Several Endeavour Foundation’s South East of 33 organisations who donated stock new events were created to raise Area Committee and an enthusiastic awareness of Endeavour Foundation worth $350,000. volunteer. with new audiences. The cycling fraternity has been engaged She was instrumental in the opening with our involvement in three new of Endeavour Recycled Clothing at events: Cycle Queensland, the Brisbane Central Park Plaza, Ashmore on the Coot-tha Challenge and the National Gold Coast. Road Series Tour of Toowoomba. Having raised a son with a disability, Cycling is Australia’s fastest growing Suzie understands intimately the individual and corporate sporting Endeavour Foundation for more than 40 years. She value of the support Endeavour Margaret Robertson is a well- activity, making it a great way to attends the local Learning & Lifestyle service, where she Foundation provides. known and admired member of the Ingham community. garner community exposure and Her outgoing nature has made her many good friends. enjoys arts, crafts and gardening, and lives in Endeavour corporate support. She also recognises the importance supported accommodation. Testament to her friendly and independent nature, The Grand Highland Charity Ball held in of returning that support, and Margaret has spent the past 10 years feeding hungry Despite hanging up her Macca’s cap, Margaret continues May provided 650 guests with a night to passionately encourages people locals at the Ingham McDonald’s, where until recently to feed the community by volunteering at the Ingham Endeavour Recycled Clothing Capalaba shows the State High School tuckshop. remember and a better understanding “Recycle with style” concept, which has attracted to get involved as a member or she worked and volunteered. She also regularly joins of Endeavour Foundation’s vital role in new shoppers. volunteer like she has. NRL fans at home games to cheer on her team, North Learning & Lifestyle services provide tailor-designed the community. Queensland Cowboys. opportunities for people with a disability to enhance Margaret, who has Down Syndrome, has been with their independence, confidence, community involvement and life choices.
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Grant No. Service Amount Purpose/Item 112030 Carinya Residential 30,000.00 Wardrobes & bedroom repaint 112031 Forrest Beach Residential 30,000.00 New kitchen 112032 Riverside Residential 30,000.00 Internal repaint & replace floor-coverings 112033 McKenzie Residential 30,000.00 New kitchen funding & 112167 Corinda Residential 30,000.00 Paving and external repaint 112168 Atkinson Residential 28,600.00 Kitchen upgrade & Skylights 112169 Mervyn Whittaker Residential 30,000.00 Kitchen upgrade and awnings 112170 Joan Ryder Residential 30,000.00 Kitchen upgrade grants 112171 Tugun Residential 26,600.00 Upgrade patio, floor coverings and fencing 112172 Ballinger Residential 30,000.00 Upgrade kitchen and laundry 112173 Appleyard Residential 30,000.00 New kitchen 112174 Shannon Residential 30,000.00 Kitchen upgrade 112287 Nambour Learning & Lifestyle 27,882.00 Purchase furniture We rely on securing government funding successful grants if not for the support in the long-run will result in streamlining 115368 Lawnton Learning & Lifestyle 24,500.00 Suspended ceiling and lighting 115369 Endeavour Foundation Industries – Rockhampton 26,189.00 Replace tables, chairs & landscape, replace whitegoods and winning competitive grants to of Senators and Federal and State MPs of our processes, and further reduce our 115370 Karingal Residential 30,000.00 Kitchen upgrade offer our services at current levels, as well as local, mayors and councillors, administration costs in respect of our 115371 Milperra Residential 30,000.00 Kitchen upgrade and have been dynamic in maximising our hard-working staff and other application and submission processes. 115372 Arnie Barlow Residential 30,000.00 Kitchen upgrade these moneys. committed stakeholders. 115373 Labrador Learning & Lifestyle 30,000.00 New kitchen 115607 Wilpeena Residential 26,781.00 Bathroom upgrade, toilet & cupboard Endeavour Foundation negotiated These grants, of up to $30,000, are 115608 Koala Park Residential 30,000.00 Internal repaint Queensland’s first output-based service invaluable in improving our buildings, Meet the staff 115610 Amersham Residential 20,058.00 Roofed pergola at rear of premises, wide-screen digital television 115611 Endeavour Foundation Industries – Innisfail 22,628.00 Purchase industrial shredder agreement with the Queensland grounds and facilities with necessities 115612 Cairns Learning & Lifestyle 16,911.00 Renovate building Government. This agreement has the like modern kitchens, bathrooms, dining jane 115614 Hoepper Residential 23,400.00 Purchase shade structure and upgrade barbeque area potential to change the way we deliver facilities and activity rooms and equipment broadbent 117294 Joyce Swann Residential 27,640.00 Construct outdoor entertainment area & path services, offering greater flexibility in like computers and cameras. 117295 Henderson Residential 28,380.00 Refurbish laundry & landscape Grants 117329 Townsend Residential 29,490.00 Purchase air-conditioner & upgrade facilities how grant funds are targeted. Funding The grants really make a difference by Management 117331 Beltana Residential 26,044.00 Covered barbeque area, landscaping, 46” digital television, and entertainment unit effectiveness will now be measured by creating opportunities through greater Officer 117503 Ron McCamley Residential 30,000.00 Bathroom upgrade and install air-conditioning the level of services delivered. Buranda 117627 Bundaberg Learning & Lifestyle 21,628.00 Refurbish patio and purchase equipment learning and life skill opportunities, better 108027 Lynxden Residential 14,963.00 Upgrade outdoor area & purchase household goods In the coming year, we will lobby the employment opportunities, improved She may not work 115613 Oldham Residential 30,000.00 Internal repaint Queensland Government to increase workspaces and a more enjoyable lifestyle. directly with Endeavour Foundation’s 116708 Andrew Fordyce Residential 30,000.00 Refurbish kitchen and dining suite funding levels so they reflect the full cost 119171 Caboolture Learning & Lifestyle 10,474.00 Driveway and window tinting During 2009-2010, 92 GCBF-funded clients, but Jane Broadbent knows 119367 Windsor Learning & Lifestyle 29,950.00 Floor-coverings, computers, chairs, desks, and acoustic tiles of providing services. projects [listed below] with a value of how important her role is in 120429 Halliday Residential 30,000.00 Renovate staff room, shower and office providing them with support. 115367 Endeavour Foundation Industries – Toowoomba 30,000.00 Industrial clean cloth press Strategic focus was given to the many $2.4 million were acquitted. 115609 Walden Residential 23,670.00 Upgrade outdoor area other sources of public funding including Endeavour Foundation passed a series Jane and her fellow Grants 115888 Sunshine Coast Administration 30,000.00 Internal repaint and refurbishment the Queensland Government’s Gambling 118488 Endeavour Foundation Industries – Townville 30,000.00 Upgrade of supported-employees lunchroom of audits requested by the GCBF: two Management Officers work hard to Community Benefit Fund unit, grants from 119087 Hilder Residential 7,466.36 Built-in wardrobes random audits conducted on Endeavour maintaining our Client Information 119088 Geebung Learning & Lifestyle 30,000.00 Upgrade bathrooms to be wheelchair friendly local Councils and other funds and trusts. Foundation’s grant processes by Management System and provide 119147 Ipswich Learning & Lifestyle 30,000.00 Kitchen upgrade Queensland Treasury and two audits 119148 Head Office 17,125.00 Camera library – stage one the State Government with data 119149 Lever Residential 21,700.00 Upgrade driveway Gambling Community of two particular grants conducted by on service provision crucial to their 119150 Woolcock Residential 29,672.73 Built-in wardrobes and lounge Benefit Fund the external auditor. Both audits were 119167 Sam Milfull Residential 30,000.00 Installation of skylights to hall and lounge area, and upgrade / renovation of kitchen ongoing funding. 119168 Respite for Older Persons 29,950.00 Renovate kitchen Endeavour Foundation was successful impressed by our Quality Management System, policies and procedures, record 119169 Endeavour Foundation Industries – Wacol 30,000.00 Install intercom and purchase equipment in securing 59 grants worth $1.4 million Without government funding, 119170 Martens Residential 26,359.00 Landscape and fence from the Queensland Government’s keeping and provision for monitoring and Endeavour Foundation would not 119187 Gatton Learning & Lifestyle 30,000.00 Upgrade bathrooms to be wheelchair friendly and renovate kitchen Gambling Community Benefit Fund improving our systems. be able to provide the level of 119252 Redcliffe Learning & Lifestyle 30,000.00 Internal repaint and refurbishment 119267 Rosedale Street Learning & Lifestyle 30,000.00 Kitchen upgrade (GCBF) unit during 2009-2010. The GCBF are transferring from a paper- services we do. 119347 Endeavour Foundation Industries – Bowen 18,060.00 Install shade-sail structure and door We would not have enjoyed as many based system to an online system, which 119622 Williams Learning & Lifestyle 18,415.00 Rainwater tank, shade sail, shelving, lounges, and front fence 120429 Halliday Residential 30,000.00 Renovate staff room, shower and office 121927 Endeavour Foundation Industries – Warwick 30,000.00 Upgrade bathroom facilities 125007 Endeavour Foundation Industries – Bundaberg 26,800.00 Upgrade extraction system Grant No. Service Amount Purpose/Item 135047 Kingaroy Residential 16,744.00 Replacement of sheds 110568 Endeavour Foundation Industries – Home Hill 17,900.00 Supply and installation of shade-sail 108029 Daphne Orr Residential 30,000.00 Construct Undercover Patio 119172 Eva Mussett Learning & Lifestyle 27,773.00 Refurbishment of meeting room, kitchenette and appliances. data projector, drop-down screen 108032 Endeavour Foundation Industries – Ipswich 30,000.00 Purchase saw-dust packaging machine and wide-screen digital television (wall-mounted), tables and chairs 108068 Tree Tops Residential 24,500.00 Complete internal repaint 119348 Alexandra Hills Learning & Lifestyle 26,173.64 6 x computers with touch-screens, ergonomic desks, chairs, and educational software 108070 Lonsdale Residential 21,762.00 Kitchen upgrade 119387 Clark Residential 30,000.00 Renovate kitchen 108072 Dixon Residential 29,985.00 Upgrade kitchen & laundry 119468 Endeavour Foundation Industries – Northgate 30,000.00 Tables, chairs, and working benches 109809 Waminda Residential 28,563.00 Refurbish patio/entertainment area (roof & flooring) 119867 Kingaroy Learning & Lifestyle 13,700.00 Re-surfacing driveway 111768 Kingston Learning & Lifestyle 23,250.00 Upgrade female bathroom/toilet 120470 Ingham Learning & Lifestyle 30,000.00 Internal and external repaint, and an internal divider wall 111787 Stan Lohse Residential 22,372.00 Upgrade bathroom 120472 Gympie Learning & Lifestyle 29,656.00 Renovate interior of shed at Learning & Lifestyle to create an Activity Space for service-users 112271 Yeerongpilly 7,644.00 Training materials and resources 115368 Lawnton Learning & Lifestyle 24,500.00 Suspended ceiling and lighting (including interior insulation, ceiling, air-conditioning, lighting, power-points plumbing, painting, 117503 Ron McCamley Residential 30,000.00 Bathroom upgrade, install air-conditioning and install a small kitchenette area). 108074 Kewarra Residential 24,310.00 Air-conditioning & electrical upgrade 124867 Innisfail Respite (EMMANUS) 27,311.00 External repaint and vinyl wall protection (coving) 111715 Vienna Residential 30,000.00 Upgrade outdoor area 124887 Stanthorpe Learning & Lifestyle 23,950.00 External blinds 111716 Wahroonga Residential 30,000.00 Bathroom upgrade 124987 Williams Residential 30,000.00 Kitchen upgrade 111747 Bishop Place 4,018.00 Concrete under clothesline and wheelie-bins, as well as supplying and installing three 125907 Knowlton Residential 30,000.00 Renovate kitchen ceramic cook-tops 128089 Mermaid Waters Learning & Lifestyle 26,500.00 Coving, lighting, air-conditioning, and blinds 111767 Highworth Residential 29,600.00 Construct Outdoor patio area 135047 Kingaroy Residential 16,744.00 Replacement of sheds 112028 Martindale Residential 30,000.00 Kitchen upgrade 92 Grants Totaling $2,404,067.73 excluding GST 112029 Rockhampton Learning & Lifestyle 25,776.00 Gardening and retaining wall
21 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 22 RETURN to Contents Page
our people
As an organisation involved in human the highest quality services for people The Scholarship Programme was services, Endeavour Foundation’s focus with a disability.. introduced to encourage and financially on our people is an understandably Sunshine Coast Institute of TAFE assist staff to undertake university high priority. was engaged to develop and deliver undergraduate or post-graduate degrees. There was a strong emphasis on staff nationally recognised, tailor-made We introduced a programme to place education and training in an effort to courses in disability services, business top university students in professional ensure highest quality service provision. administration, people management, roles within Endeavour Foundation. This Improvements to back office processes training and assessment and project provides the students with on-the-job helped our people work more efficiently. management. experience and Endeavour Foundation Changes to occupational health and We have identified 1,000 staff who with the benefits of their new-found safety have added to an already caring would benefit from courses, with skills and enthusiasm at low cost. and safety-conscious workplace. the first graduates collecting their The Walk A Mile In My Shoes One immediate benefit was creating qualifications in August 2010. programme has seen head office staff a $50,000 saving on our workers’ We also collaborated with The complete at least one day’s work compensation premium. University of Queensland’s Business experience at an Endeavour Foundation Significant effort went into transitioning School downtown to introduce service to gain an insight into our the human resources and payroll specialist post-graduate programmes. operations and spend time with clients. functions of our newly acquired Sydney In part, the success of the College is The introduction of a more operations to the Endeavour Foundation due to federally funded support, in comprehensive annual performance format. This included the major project particular, an enterprise agreement appraisal and development review of transferring supported employees to reached with the Queensland programme will assist each employee the sector-standard Business Services Department of Education and Training identify further areas for personal and Wage Assessment Tool. for 458 productivity funded positions – professional development. This ensures supported employees a landmark result. are paid in accordance with their Occupational Health independently assessed competencies, and Safety (OHS) and has resulted in better rates of pay A Zero Harm Policy, Fire Safety for many. Management Plan and Anti-Bullying The new Endeavour Foundation Campaign were implemented and Collective Agreement was negotiated communicated to ensure Endeavour and implemented. The improved pay Foundation is not only a rewarding but a She has been learning essential domestic skills, and conditions for those employees was safe and enjoyable place to work. Jennifer Young loves her life, reflected in higher satisfaction levels and sharing a home with her beloved twin sister and along with, shopping, banking and bill paying The amount of health and safety training reduced staff turnover. volunteering at a local bookshop. with the assistance of staff from the Learning & available online was increased to make Lifestyle and In-Home Support services it more convenient for employees to Jennifer and Lorraine used to have a live-in support Learning and Development worker, but with Endeavour Foundation’s assistance Endeavour Foundation also helps and outgoing access and take up. and encouragement they now enjoy the privacy and pair enjoy life outside the house through our Endeavour Foundation Business College As part of the HR team, Megan Thwaite and Eve Finally, the OHS Department was community access programmes. independence of living on their own. was created to make sure our staff are Nelson have been heavily involved with changes to centralised to provide a more outcomes- the best trained in the sector, to ensure improve workplace conditions and efficiency. Jennifer takes full advantage, often hanging out “My sister and I like going to see new places oriented service. at home and making tasty treats to enjoy while but we don’t drive: we need help to go places,” watching her favourite cooking shows. she says.
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our people cont.
offer formal training to volunteers. services based at Head Office were fully analysed and benchmarked and account Several programmes were implemented for approximately 8.8% of our total to show our volunteers how much business turnover which is a very efficient we value them. They were thanked benchmark. Nonetheless, continuous for their contributions in a variety improvement in the value, performance of ways including gifts, certificates of and cost of these services goes on to appreciation, length of service awards, ensure that the right balance is struck in public acknowledgement in Endeavour terms of service cost and the range and Foundation publications and morning teas A collaborative effort led to a brand new flagship scope of these services. Importantly, they website for Endeavour Foundation. during National Volunteer Week. not only enable service delivery, they also This had a positive benefit on their provide assurance for the governance Efficiency improvements experience at Endeavour Foundation. function required for such a large A 2010 survey showed overall volunteer network of service delivery locations. Changes to create a more streamlined satisfaction was 8.6 out of a possible 10. and efficient working environment include The survey revealed the high satisfaction improving the accessibility of important rating was driven by pride, recognition of Meet the staff Shy is not a word that would describe policies and procedures and implementing their effort, the quality of their manager, a more efficient payroll system. Ricky McDonnel. the pace at which they work at and the neVYL Outsourcing the management of the care we show them. This gregarious young man is enjoying life as casual workforce has not only reduced raatz never before, having recently moved with These great results will have a positive Volunteer costs but allowed managers to focus effect on our ability to retain existing his family from western Queensland to the Endeavour bustling port city of Gladstone. their time on client services rather than volunteers and attract new ones, many administrative burdens. Foundation of whom apply on the recommendation Industries Ricky’s life is on an exciting path and his next of others. goal is to find a job. Volunteering Rockhampton Nevyl Raatz wants to ensure He is working hard with staff at Endeavour Our higher profile and growing links Overhead management traditional carpentry skills are Foundation’s Learning & Lifestyle service to enhance his employability and fine- with large companies saw the number of An organisation as vast and diverse passed on to a new generation. tune important life skills like interpersonal volunteers grow by about a third to 1,200. as Endeavour Foundation requires a So the retired carpenter and communication, banking and bill-paying, We also attracted volunteers with a significant range of effective and efficient manual arts teacher volunteers at household chores and, as here with support greater range of specialist skills so more support functions for it to operate. At worker Helena Feather, shopping. areas of Endeavour Foundation were able Head Office, a range of support services Endeavour Foundation Industries With their assistance, Ricky has secured a to benefit from their expertise. are provided including information Rockhampton, where he is admired for his gentle and patient manner. volunteer position in the nursery section at These generous people donated over technology, volunteer coordination, Bunnings Warehouse so he can put these skills 226,778 hours, without which Endeavour community advocacy and support, “When I retired I wanted to put into action. property services, finance, occupational Foundation would not have been able to my teaching and trade skills to health and safety, payroll, purchasing, fleet Positive feedback he receives from Bunnings provide the services we do. good use,” said Nevyl. management, human resources, quality, staff and customers alike indicates he’s not far away from realising his dream In recognition of their importance, marketing, fundraising, grants, internal The supported employees think Endeavour Foundation became the first audit, and the like. The costs for these that he has achieved his goal. Learning & Lifestyle services offer people with not-for-profit organisation in Australia to a disability individually-designed programmes to help them enhance their independence, self- esteem, social interaction skills and life choices.
25 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 26 RETURN to Contents Page
corporate governance
Corporate Governance is the way in which conducted, and include: responsive to the opinions and needs of Area Committees play a direct role in the Internal Audit function is granted developed and implemented across decisions important for the future of our Endeavour Foundation’s governance structure. • Integrity and ethics; our stakeholders. independence in its role, to allow it to the organisation. organisation are taken, communicated, Each Area Committee may nominate one • Transparency, honesty, and open fulfil its responsibilities. The Internal Audit The Risk Committee has been working monitored and assessed.* Endeavour Foundation’s of its members at the annual election of communication; programme maintains a strong focus on towards embedding risk management Directors, and they elect Directors to the Endeavour Foundation recognises its • Accountability; legal structure issues of governance, internal control, risk into the organisation and integrating it into Endeavour Foundation Board as part of the and compliance, and implementation of the responsibility to maintain Corporate • Diligence; Endeavour Foundation is a public company business functions and decision-making. To annual election process. programme is subject to ongoing review by Governance practices that are robust, • Economy and efficiency; limited by guarantee, with members rather that end, all senior managers will undertake the Audit Committee. accountable and of a standard that meets • Respect for persons; than shareholders. Any adult who supports Area Committees do not play a role in training in risk management and reporting the expectation of its stakeholders. • Inclusion and consultation; Endeavour Foundation’s objectives may apply the day-to-day management of Endeavour Internal Audit reviews are designed to over the coming year as an integral part of In response to legislative requirements • Community engagement; for membership. Bodies corporate may also Foundation or its services, but provide assist management in the development of their professional development. mandating minimum Corporate • Professionalism, and apply for membership. feedback on matters of policy and broad improved practices and procedures, and • Conflict of interest disclosures. service provision. They build and maintain Commitment to Governance Standards, that is Disability Endeavour Foundation to provide assurance to both the Audit Services Act 2006 (Qld) and Disability Membership strong community links which are vital to Committee and Executive Team, that the Continuous Improvements Endeavour Foundation achieving Endeavour Foundation’s goals on internal control environment is adequate Services Act 1986 (Cth), Endeavour 30 June 2010 30 June 2009 The operation of all services to people with behalf of people with a disability. and is operating effectively. Foundation has moved to define a preferred Corporate Governance 1,284 1,253 a disability continues to demonstrate a high Corporate Governance Framework Policy Statement Board of Directors Endeavour Foundation Risk Management level of commitment to the principles of which embraces the requirements of The platform of good Corporate Governance the Commonwealth Disability Services Act Endeavour Foundation is governed by a Support Groups legislation, is responsive to society’s growing at Endeavour Foundation is an effective, The Board Risk Committee met a number 1986 (Cth) and the Disability Services Act Board of Directors made up of no fewer expectations of high standards of service accountable and ethical decision-making Endeavour Foundation works with a number times during the year to monitor and review 2006 (Qld) and adherence to the related than three and no more than nine Directors. delivery within the disability service sector, process that is focused on the pursuit of of local groups representing families and the organisation’s risk profile. The committee Disability Service Standards through third Up to five Directors are elected by the Area promotes integrity in decision-making and our corporate objectives, as defined in the interested stakeholders around the state. has focused on the top 20 enterprise party external audit certification. demonstrates good corporate practice Committees and the Board may appoint up to These groups are not part of the organisation’s Endeavour Foundation Constitution and risks that have been identified. These risks Supported by Endeavour Foundation’s in general. four Independent Directors. formal governance structure, but can have the Endeavour Foundation Statement of consider the various categories and aspects Quality Management System (QMS), all close links to their Area Committee. The Endeavour Foundation Board Strategic Intent. In accordance with the requirements of the that may impact on the business objectives stakeholders are encouraged to identify Constitution, The Board must meet at least six and whether the risk level remains tolerable and Executive Team are committed to Our decision-making processes are taken Some local groups are associated with a and put forward suggestions for changes to, times per year. All Directors volunteer their as the external and internal factors change implementing high standards of Corporate in a cultural environment that is ethically specific Endeavour Foundation service, while and the development of internal practices time and receive no remuneration. in our dynamic operating environment. Governance practice, and will continue to sound but competitive, guided by policies others have a broader interest. through continuous improvement processes work towards attaining these standards, as and procedures that are forward-looking, Processes and decisions taken at Board and These groups do not play a role in the day- There were a number of new risks that designed to ensure regular review and self enshrined within the Endeavour Foundation accountable, transparent, and that comply with Committee meetings are guided by the to-day management of Endeavour Foundation became relevant during the past year assessment within a culture that supports Constitution, the Corporate Governance the requirements of all regulatory authorities. Directors’ Code of Conduct and the Conflict or its services, but do play an important role including the international influenza Endeavour Foundation to be a service Policy Statement and Corporate Our policies and procedures embrace ongoing of Interest Policy. in providing support to local services and concerns that were raised last winter. As provider and employer of choice. Governance Framework. review, process improvement and good families of people with a disability who access result an updated pandemic procedure was *Paper presented by Professor Stephen Bartos; National corporate practice overall. Area Committees these services. They also act as a consultative Institute for Governance, Canberra. 1 September 2005. External Audit Findings 2009-2010 2008-2009 2007-2008 The Endeavour Foundation Board and Endeavour Foundation has nine Area mechanism providing local feedback and information in relation to government and Opportunities for improvement – 2 5 6 Our Core Values Executive Team balance competing priorities Committees across Queensland and New Endeavour Foundation Industries and limited resources in a manner that South Wales, with up to 12 members each. community initiatives impacting upon people The Endeavour Foundation Board, Executive Opportunities for improvement – 33 32 78 achieves best possible performance outcomes with a disability and their families. Disability Services Team and staff all embrace core values Endeavour Foundation members, other than across all the organisation’s activities. current staff or former staff who have been Non Conformances – 0 0 1 and principles which are embedded in our Internal Audit Endeavour Foundation Industries formal organisational Codes of Conduct and Our actions, plans and decisions reflect that we employed by Endeavour Foundation within the last 24 months, are eligible for election and Under the auspices of the Endeavour Non Conformances – 1 13 6 Policies. These values and principles guide are a good corporate citizen and that we are Disability Services the manner in which our business will be appointment to Area Committees. Foundation Audit Committee Charter,
27 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 28 RETURN to Contents Page
corporate governance cont.
Occupational Health and Safety client abuse, guardianship and other sensitive • Endeavour Foundation’s external Abuse 1. Disability Services Operations & compliant and efficient manner. team and organisational performance; and and complex client/family matters. Community Engagement provides support Advisory Committee; and 5. Finance Infrastructure and Performance (c) walk a mile in my shoes programme, In line with Endeavour Foundation’s to more than 2,870 people with a disability, The CAS Unit takes a ‘big picture’ view, • Endeavour Foundation’s external Management delivers core financial requiring all head office staff and new commitment to continuous improvement both adults and children. Services can be looking at systemic advocacy issues and Complaints Management Advisory management services including finance and appointments to complete a one-day work of Occupational Health and Safety (OHS), provided individually and in small groups. organisational policy development with a Committee. accounts, purchasing, information systems, experience placement at a disability service an extensive internal audit was conducted in Respite, Learning & Lifestyle day services as specific client/family focus. The Unit plays asset management, administration of the or disability enterprise. November and December 2008. These committees provide independent well as accommodation, twenty four hours an active role in advocating to government Gambling Community Benefit Fund, Prize • Remuneration and workforce care: (a) The audit verified that there has been advice and review of Endeavour a day, seven days a week, are all offered. On and the broader community on behalf of Home Lotteries and Queensland-wide improved salary packaging benefits offered noticeable improvement across Foundation’s abuse and complaints offer for young adults are tertiary studies people with a disability and their families as regional administration. to our workforce will be balanced against Endeavour Foundation business units processes with a focus on continuous quality in technology and literacy through Latch well as promoting the delivery of Endeavour the needs of clients and the sustainability of in the development and application of improvement and risk management. On® or literacy and community access 6. Policy, Research Planning and Strategy was Foundation services within safe and the organisation; and (b) implementation OHS processes. opportunities for ‘under thirties’ through established in 2009 to provide strategic supportive environments that are client- a zero harm philosophy / policy and Management framework and CLUE. For children, accommodation, home future direction and leadership across Opportunities for improvement exist for focused and family-friendly. Most recently, centralised OHS and Injury Management schooling, vacation respite, early intervention Endeavour Foundation’s services and assist Endeavour Foundation to take OHS to the they were involved in the implementation initiatives going forward platform will significantly reduce or respite and sibling support are all provided. in the positioning of Endeavour Foundation next level and include: of changes to Restrictive Practices legislation The day-to-day operations of Endeavour eliminate harm to our employees and earn Older carers can access respite for their as a leader in the sector through service across the organisation. Foundation are managed, at the direction of us a reputation as an organisation known • Centralisation of OHS to provide family members in both centre-based and reform, research, community partnerships the Board, by our Chief Executive Officer for the safe care of its employees and best consistent approach across all The Unit has responsibility for gathering occasional, or home-based, support. and the development of a policy and business units; information from clients, families, staff, and the Executive Team. framework that promotes and supports practice in occupational health and safety. 2. Commerical Operations, provides and community stakeholders in relation Our Executive Team and staff are guided best practice. • Innovation: (a) establishment of the • Improved OHS training; supported employment and training to systemic issues impacting upon clients, in attaining above average performance Endeavour Foundation Endowment opportunities for 2,104 people in a variety 7. Generally accepted good practice • Implementation of the Zero Harm families and Endeavour Foundation’s overall outcomes through the Endeavour Challenge Fund to support educational of different industry segments. It includes management systems and protocols are philosophy to improve our OHS culture; service provision. Besides linking with Area Foundation Performance Dashboard, a opportunities for Endeavour Foundation open employment where jobs are secured in place. Our management systems are • OHS specific plans and key performance Committees and Endeavour Foundation performance evaluation system based upon clients and staff, fund research into disability for people in other organisations. The retail subject to ongoing scrutiny and oversight; indicators; and Support Groups these initiatives include strategic themes including: issues and undertake special projects division is included in this department due to ensure that our service delivery is of a coordinating: both for Endeavour Foundation and the • OHS tools to assist reporting of hazards 1. becoming employer of choice; to the links between several Endeavour high standard and that as an organisation wider disability services community; (b) and incidents and data analysis. • The annual Endeavour Foundation Family Foundation Industries sites through the we are accountable to stakeholders for the 2. becoming service provider of choice; a number of special projects to improve Satisfaction Survey; sorting and distribution of recycled clothing. outcomes achieved. During the 2009-2010 financial year, 3. demonstrating thought leadership; our information systems, infrastructure seven online OHS training modules were • The annual Endeavour Foundation 3. Human Resources and Organisational Going forward, a series of initiatives have and architecture have commenced; (c) an 4. demonstrating best practice; introduced, with 1,500 staff and volunteers Council meeting comprising client, family, Development is responsible for delivering received in-principle endorsement of Events Taskforce will be developing and completing a total of 9,000 modules. staff and community stakeholders; 5. being top of mind among stakeholders; human resource management, payroll, the Board. These initiatives will lay the rolling out a number of initiatives around quality management, occupational health foundation for a strong and confident • Other consultation mechanisms to gain 6. enhancing client satisfaction with a strong special events, fundraising, corporate and safety, injury management and risk Endeavour Foundation, and cover four Community and Advocacy direct input from clients, families and customer focus; philanthropy and volunteering, to Support Unit staff around Endeavour Foundation and management. important areas; enhance the presence and awareness of 7. engaging the community; other community/government policy and • People development including: (a) tertiary Endeavour Foundation in the community The Community and Advocacy Support 4. Marketing, Communications and Innovation planning initiatives. 8. maintaining state-of-art facilities; and scholarships programme for staff studying and the important role we fulfil; and (d) (CAS) Unit was initiated in 2005 to provide is responsible for presenting a positive for Bachelor or higher level tertiary degrees; investigating the feasibility of becoming a high level strategic advice and input to the The CAS Unit also facilitates the provision of 9. being financially sustainable. profile for the organisation, including public (b) implementation of a performance and Registered Training Organisation. Endeavour Foundation Board, CEO and high level strategic advice to the Board, CEO relations & community profile, branding & Our service delivery is structured through outcomes-driven culture where there is Executive Team around the management of and Executive Team through its secretariat design, special events, and is accountable • Leadership. All General Managers now an operational framework including; a strong commitment to the transparent complex and challenging client behaviours, role to: for conducting fundraising activities in a have collective responsibility for the overall review and measurement of employee, performance of Endeavour Foundation.
29 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 30 RETURN to Contents Page governance chart
CORPORATE GOVERNANCE FRAMEWORK
Endeavour Board Corporate Objectives Chief Executive Officer Endeavour Key Stakeholders and values • Relationship between the Board and CEO • Endeavour Constitution (Membership, authority • By-Laws • Service Users & Supported • DSQ • Corporate Partners • Political to act, election of Office Bearers) • Endeavour Constitution (Objectives) • Effective leadership Employees • Provides direction & guidance • FaHCSIA • Suppliers • Dept of Workforce Relations (DEWR) • Board Charter to management • By-Laws • Direction/guidance to staff • Parents / Guardians of Service • Financial Institutions (Banks) • Consultants • Employer Groups / Unions Users & Supported Employees • Directors Code of Conduct • Policy Register • Endeavour Statement of Strategic Intent (Values) • Communication & reporting to Board, • Donors • Customers • Universities / Academics Staff & Stakeholders • Staff & Volunteers • Effective recording of minutes • Statement of Delegations • Outsourced Workers/Contractors • Qld Police (Police checks) • Media • Self evaluation • Accountable to Board • Networking ORGANISATIONAL FRAMEWORK GOVERNANCE & CONTROL
ORGANISATIONAL FRAMEWORK FOR EFFECTIVE Decision-making & SERVICE DELIVERY ACCOUNTABILITY FRAMEWORK
PERFORMANCE CEO & MANAGEMENT OVERSIGHT, COMMITTEE MONITORING OVERSIGHT MEMBER GROUPS OPERATIONAL STRUCTURE MANAGEMENT PRACTICES MANAGEMENT SYSTEMS MONITORING, CONTROL, REVIEW & REPORTING & REVIEW EXTERNAL ACCOUNTABILITY Area Committees Legal Status Financial Management • Non-conformance identification & CEO Oversight Board Reporting General Principles External Audit (KPMG) • Area structure • Under the Corporations Act , a company • Five year long term financial modelling management of corrective actions • Cash balances to increase • CEO report to the Board (monthly) • Review of committee decisions to ensure • True & fair view opinion • Role is mandated in the limited by guarantee & public company • Monthly management accounts • Manage external quality reviews • Operating results to be positive • Quarterly report to Board & Management they have been implemented • Compliance to Australian accounting Constitution (S 25) • Not-for-profit organisation status • Budget process (SAI Global) • Increase in net equity (progress on achieving the business plan) • Committee self-evaluation standards Endeavour Council • Charity/donation status for taxation purposes Policies Project Management • Dashboard management Meeting Governance & • Ongoing review of each committee Annual Report • Role is mandated in the Chief Executive Officer • Forward looking & linked to objectives • Business case, realisation benefits oversight Statutory Requirements charter • Financial stewardship Constitution (S 24) • Board Secretariat • Senior management oversight & and board approval Endeavour Industries • Compliance statement is completed quarterly • Structured agenda • Corporate governance disclosure Family Support Groups • Internal Audit approval • Risk register KPIs Management Oversight Processes • Distribution of reports prior External Quality Audit • Informal groups » Internal Audit Charter • Promote ethical & responsible decision- • Steering committees In excess of 20 KPIs (Key KPIs) • Controls self assessment to meetings (SAI Global) » Internal Audit 3 year Strategic Plan Local Fundraising Groups making (Code of Ethics, Code of Staff Meetings • Gross margin/supported • Financial accountability (monthly accounts) Audit Committee • Compliance • Volunteer basis Disability Services Operations and Conduct, Whistleblowing) • Multifunctional/monitoring employee per hour • Various management checklists • Review of Code of Conduct and key External Audit – WH&S • Fundraising/bingo focus Community Engagement Procedures • CEO/GM weekly team meetings • Operational expense/supported • Direct management oversight of processes, governance policies (HACCP) • Children’s Services • Accountability • CEO organisation-wide visits employee per hour eg: authorisation of payments • Financial report & oversight • Compliance • Post-School services • Supported employee income • Annual report • Objective driven & outcome focused • Senior management forum Financial Viability & Sustainability External Audit – Acquittals COMMITTEES / GROUPS • Latch-On® – Literacy and Technology supplement per employee • Review of internal audit programme • Controls awareness Human Resources • 5 year long term financial model • FaHCSIA & DoC – acquittals & Hands-On tertiary programme • Funding agreement and acquittal Audit Committee • CLUE – Continued Learning for Under 30’s • Regular review • HR consultancy (based on good practice) CAS Unit Abuse Advisory Committee reporting (service agreements & • Audit Committee Charter • Learning & Lifestyle • Quality format • Position descriptions Disability Services KPI’s • Family satisfaction survey • Meets quarterly service standards) • Oversight of code of conduct, • Accommodation support • Senior management approval • Industrial relations (collective • Service unit rates • Stakeholder survey • Minutes are recorded • Timeliness, cash flow requirements financial delegations and various • Respite services • Demonstrates management oversight agreements) • Output based service agreements • Reports to the Board through • Compliant key governance policies of the process • Disability service standards Internal Audit the CEO • In-Home Support • Training (induction, code of conduct, External Audit DoC Client Services Committee • Aged Support Services • Client to staff ratios • Annual audit programme Risk Management ethics, investigations) Client Services Committee (Funding Accountability) • Charter • Funding levels • Governance, risk, & control Commercial Operations • Formal risk evaluation framework • Commitment to an informed • Meets quarterly • Funding agreements • Oversee vision of quality services to • Cost of service • Independent reporting line to the • Business services • Database management system & risk workforce Audit Committee • Minutes are recorded • National minimum data set reporting meet needs of people with a disability » HACCP-accredited contract food packaging register • Viability • Reviews reports and recommendations of • Oversee development of policies • Code of conduct • Audit Committee performance review » Pharmaceutical packaging • Insurance evaluation & placement external regarding present and future services • Employee file management Project Management » Contract general packaging • Complaints management system (records management) advisory committee • Post-Implementation Review Quality Management Review Group » Manual product assembly • Rehabilitation (return to work) • Remunerate fairly & responsibly » Labelling/re-labelling Complaints Management Advisory • GM Membership & QA Manager • Workers compensation Committee • Management review of the qms » Refurbishing • Recognise & manage risk (culture, » Mailing and collating • Meets quarterly • Define & set quality objectives reporting framework, compliance, • Minutes are recorded • Terms of reference » Confidential document destruction » Metal fabrication risk oversight) • Reports to the Board through Wider Management Team meetings » Liquid-filling Safe Practice and Environment DECISION MAKING the CEO • Meets quarterly » Cardboard/paper recycling • Internal audit safety reviews Safe Practices & Environment • Communications & awareness focus » Clothing recycling • Non-conformance identification & Committee • Culture development » Management of council recycling centres management of corrective actions • Monitor progress & oversight of the Advisory Committees to the Board » Industrial sewing • Zero harm philosophy Internal Audit Safety Programme via Client Services Committee • Business products Continuous Quality • Review of non-conformances and » Stakes and pegs • Abuse Advisory Committee Improvement Groups SERVICE DELIVERY corrective action plans • OHS Compliance oversight » Pine and hardwood pallets » Industrial cleaning cloth • Perform self evaluation of processes Risk Committee Safe Practice and Environment » Personal protection equipment • Assess system improvement suggestions • Monitor the management of Endeavour’s • Charter » Hearths Quality Management exposure to risk • OHS compliance oversight » Box and camper trailers (Corporate Services) • Coordinate the activities of and receive Risk Committee » Lolly Factory confectionery • Implement quality framework reports from all risk related functions and • Risk Committee Charter » Gluten-free jams, chutneys and cakes (Australian Standards) committees. IT Steering Committee Finance Infrastructure & • Development of quality procedures • Receipt and review of risk incident reports • Charter Performance Management • Document control & distribution How do we control & report on our • Business continuity planning/crisis LEGEND • QMS management & continuous management • Oversight of various it project reports • Chief Financial Officer and Company Secretary decision-making processes? • Provide updates to the wider • Gambling Community Benefit Fund improvement IT Steering Committee CAS Community Advocacy Support management team • Procurement and Fleet Management • Perform internal quality audits • Meets monthly CEO Chief Executive Officer • Consultative body establishing priorities • Capital asset planning How do we report on our service • Minutes are recorded CFO Chief Financial Officer & scheduling for business projects • Facilities & property management How do we make Quality Management Committee DoC Department of Communities • Advisory platform to is manager • Prize Home Lotteries • Risk management decisions? delivery outcomes? • Continuous improvement review FaHCSIA Department of Families, Housing, Superannuation Policy Committee • Long term financial modeling • Endeavour Business College • Monitor quality audits Community Services and • Membership consists of equal employer • Budget process & quarterly re-forecasting Marketing, Communications • Review action plans Indigenous Affairs • Organisation-wide area administration Is our reporting sufficient, accountable GM General Manager and member representatives. and Innovation What management • Monitor progress policies & procedures • Provides a linkage between members, • Information technology services • Public relations & community profile & transparent? • Monitor & review indicators GSA General Service Agreement the employer sponsor and the trustee. • Accounting • Fundraising & special events tools do we use? • Quarterly meetings HACCP Hazard Analysis and Critical • Treasury Control Point • Commitment to protect the interests of • Branding & design Superannuation Policy Committee • Accounts payable IS Information Services members and beneficiaries of the fund Policy Research, Planning & Strategy Are our processes ethical & compliant? • Trustee communication to members • Accounts receivable IT Information Technology • Meetings held quarterly. minutes recorded. • Policy development • Employer web site to facilitate member • Taxation What do we deliver? KPI Key Performance Indicator Marketing Task Force • Research awareness • Cash flow management • Government relationships Do our processes & policies aspire to QA Quality Assurance/Audit • Marketing strategy focus Marketing Task Force QMS Quality Management System • Director advisory role Human Resources & • CAS good practice? Organisational Development • Board report OHS Occupations Health and Safety Property Task Force » Family support • Human resources » Systems advocacy Property Task Force • Property utilisation focus • Payroll » Complex behaviour management • Board report • Director advisory role • Quality management » Complaints & abuse management
31 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 32 RETURN to Contents Page
Board of Directors
Grant Murdoch Shane Charles Gerard Crotty John Bowen David de Villiers David Rawnsley Sally Herman Chairman Deputy Chairman MA, HED, AdvDipEd, MAICD, PSM BEd, MAICD BA MCom(Hons), FAICD, FICAA LLB, MAIM, MAICD Appointed to the Board Elected to the Board Elected to the Board Elected to the Board Elected to the Board Elected to the Board Appointed to the Board 26 September 2007 26 November 2004 15 October 1999 29 November 2002 3 May 2005 22 November 2006 13 April 2010 Grant joined the Endeavour Shane joined the Endeavour Gerard is one of the longest John has been proudly involved David has been involved with David joined the Endeavour Sally is a General Manager Foundation Board in 2007, Foundation Board in 2004 serving Board members, having with Endeavour Foundation Endeavour Foundation since Foundation Board in 2006, at Westpac, her most bringing more than 35 years’ in appreciation of its positive been actively involved with since 1994. 1996, bringing substantial following two years of recent role being General chartered accountancy impact on his family and his local Endeavour Foundation for more He has been a member of the experience in special education involvement with the North Manager, Corporate Affairs & experience and a solid community. He has previously than 28 years. Brisbane Metropolitan Area and child psychology. Queensland Area Committee, Sustainability. understanding of the not-for- served as Chairman, and is a He is the Chairman of Committee since its inception He has a passion for supporting which is now Chairs. She brings a wide breadth of profit sector. member of the South West Endeavour’s Wide Bay in 2001 and he was previously people with disabilities and has After more than a decade experience in communications Queensland Area Committee. He is a partner with Ernst & Area Committee. a member of the Ipswich been awarded the Public Service of teaching in the vocational strategy, end-to-end profit Young and Divisional Director of A solicitor and managing He has extensive knowledge of Branch Board. Medal (PSM) for services to education and training sector, and loss responsibility, their Transaction Advisory. partner of Condon Charles the not-for-profit sector and is a He brings valuable experience Special Education. David became the director business transformation, Lawyers, Shane practises in staunch supporter of grass roots to Endeavour, following an A registered Psychologist, he had of his family motor vehicle product management and Services in Queensland, commercial law, particularly community participation. impressive career spanning earlier experience in Human company. business strategy design and with experience in mergers, succession planning, mergers implementation. Senior roles In addition to his long-term more than 40 years at Resource management with He has a keen interest in the acquisitions, takeovers, corporate and acquisitions and business at Westpac, Macquarie and BT support for the Endeavour Queensland Health. Mobil Oil before practise in a not-for-profit sector and is also restructures and share issues. structuring. Financial have given her a high Foundation, Gerard is also He has a special interest Child Psychological Clinic. a member of the Apex Club profile in the sector as well as Grant is Adjunct Professor at He is President of the involved in Apex and Rotary in the not-for-profit sector He was Principal of Rosella of Townsville as well as several among not-for-profits. The University of Queensland Toowoomba Chamber of and is a member of the Board of and is passionate about Park School for students with a sporting and community Business School and was Commerce, sits on the boards Management of the Queensland helping Endeavour continue disability for six years, lectured groups. Sally is a Board member of the appointed to The University of the Toowoomba Regional Folk Federation and the its vital work. in psychology and is currently Australian Employers’ Network of Queensland Senate in Council Economic Development He is a trade-qualified Woodford Folk Festival. He is contracted to the School of cabinetmaker and has a on Disability and is a member February 2010. Committee, and the the CEO of a large, Queensland Education at Central Queensland of the Sydney Children’s Toowoomba Region's NEXTEP Bachelor of Education. He was a member of the based not-for-profit community University. Hospital Fundraising committee. Project and is a member of the Board of Management of the business in the employment, A past director of the Peter Pan Urban Development Institute of Queensland Deaf Society for training and construction industry. Training Centre (for children with Australia. ten years. a severe disability) and former trustee of the Braeveheart Foundation, David is a member of Changes to Board of Directors Endeavour Foundation’s Central Queensland Area Committee. Chloe Bryce, Independent Director. Resigned 27 November 2009 Kate Swindon, Independent Director. Appointed 13 July 2010
33 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 34 RETURN to Contents Page
executive management
David Barbagallo Svend Kling Gail Davidson Andrew Donne Geoff Rowe Ken Tapfield Alison Wolff Chief Executive Officer Chief Financial Officer, Company General Manager Disability General Manager General Manager Policy, General Manager Human Manager Community and BSurv, MTM, MAICD Secretary, General Manager Services Operations and Commercial Operations Research, Planning and Strategy Resources and Organisational Advocacy Support Unit Finance, Infrastructure and Community Engagement BBus BSocWk, MAICD Development BSocSc Performance Management MAICD PDM BBus, Grad Dip Mgt, MBA, GAICD
David Barbagallo was appointed Svend has been with Endeavour Gail has been involved Andrew joined Endeavour Geoff joined Endeavour Ken joined Endeavour Foundation Alison joined Endeavour in CEO of Endeavour Foundation Foundation for six years. with Endeavour Foundation Foundation in 2004. Foundation in 2008 bringing in 2008. He is responsible for the 2008, with more than a decade’s by the Board in February 2009. for almost 20 years and is extensive experience in development of human resources experience in advocacy and a As Chief Financial Officer he has He manages Endeavour responsible for the provision community and disability strategies and the operational desire to improve services for He will drive the Foundation’s been responsible for financial Foundation Industries, the of support to 2,870 people with services across the government management of risk, quality, human society’s most vulnerable groups. growth and strengthen its management, budgeting and reSolutions employment service a disability. and non-government sectors. resources, employee relations. resource planning, procurement and the retail network of Most recently, Alison was position as a leader in disability learning and development, and fleet management. He has Recycled Clothing Stores, with with the Office of the Adult services focusing on strategic She is a member of the He is responsible for reform of occupational health and safety, also been the General Manager a focus on maintaining their Guardian assisting people with planning and performance Complaints Management Quality Endeavour’s services, advising on payroll services and volunteering. improvement. for information systems, asset Committee advising financial viability. strategic direction, developing disabilities and the aged. As and infrastructure planning and the Minister for Disability Endeavour’s research profile Ken has worked as a senior Principal Guardian, her team David’s past roles include A key facet is maximising the facilities management, Gambling Services, and a Board member and managing external funding executive in the government, was responsible for making Executive Vice-President of employment and training Community Benefit Funds grants, of the Gladstone Ports relationships to ensure their private and not-for-profit sector decisions on behalf of 300 Mincom, CEO of Distributed opportunities for Endeavour’s Prize Home Lotteries and regional Corporation. She is also a long-term viability. including at Mission Australia. people with impaired decision- Systems Technology Centre 1,360 supported employees administration. member of the Australian making abilities. and Chief of Staff to the former and 260 clients in open His department delivers His particular areas of expertise Appointed as Company Secretary Institute of Company Directors. Premier of Queensland, The Hon. employment. support to Endeavour’s services are values-based leadership, She has also worked with in November 2008, Svend is also Wayne Goss. Gail was previously a member and families through the cultural change, managerial families subjected to domestic responsible for various Board Andrew has extensive of the Disability Council of Community Advocacy Support coaching and competency violence and children with He has degrees in surveying and related statutory compliance commercial experience at Queensland and the Inaugural Unit, planning activities, policy development, employee challenging behaviours, with technology management and functions and elections for Area Linfox Transport, Shell, Pacific Chair of the Regional Disability formulation and research. relations, performance positions at Lifeline and the is an Adjunct Professor of IT Committees and the Board’s Dunlop and McDonalds. Council of Central Queensland. management, occupational Churches of Christ. Elected Directors. with Queensland University of health and safety, recruitment Technology. Svend has wide experience in both and resource planning. the government and community services sectors. Changes to Executive Management Virginia Clifton Dougherty, General Manager Marketing, Communications and Lottery. Resigned 5 March 2010 Shaun McDonagh, General Manager Marketing, Communications & Innovation. Appointed 29 July 2010
35 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 36 RETURN to Contents Page Biloela’s Felix Collins does what all children As a major source of respite care in Central Queensland’s, do – keep parents Darren and Kerry-Anne very busy. Endeavour Foundation allows the Collins’ to grow together as a family. But the Collins’ family situation is a bit more challenging than most. The service provides fun, social interaction for Felix and Harper. Felix, 4, and brother Harper, 7, both have Autistic Importantly, it offers Darren and Kerry-Anne a break from Spectrum Disorder, typified by impaired social skills their often-demanding, full-time caring role and a chance and which requires learning social interaction and to focus on their other children Stevie and Isabella, who locations communication skills. sometimes miss out on quality time with Mum and Dad. Felix only recently learnt to smile and this picture is Endeavour Foundation’s respite service provide one of the first Kerry-Anne and Darren have of this 24-hour individualised support for children and adults with happy event. a disability. » Head Office » Sunshine Coast, Queensland » Central Queensland 50 Southgate Avenue 59 Todds Road 162 Alma Street Cannon Hill Qld 4170 Lawnton Qld 4501 Rockhampton Qld 4700 PO Box 3555, Tingalpa DC Qld 4173 PO Box 1, Lawnton Qld 4501 PO Box 1515, Rockhampton Qld 4700 Phone: 07 3908 7100 Phone: 07 3481 4000 Phone: 07 4931 9000 Fax: 07 3908 7101 » South West Queensland » north Queensland Email: [email protected] 88 Russell Street 18 Landsborough Street Toowoomba Qld 4350 North Ward Qld 4810 PO Box 2083, Toowoomba Qld 4350 PO Box 711, Townsville Qld 4810 Phone: 07 4616 9300 Phone: 07 4729 6000 » South East Queensland » Western Sydney, New South Wales 49 Maynard Street 59 Kurrajong Avenue Buranda Qld 4102 Mount Druitt, NSW 2770 PO Box 1105, Coorparoo Qld 4151 Phone: 02 8867 4200 Phone: 07 3896 6000
Cairns Mareeba Gordonvale Innisfail
Ingham Cooroy Nambour Peregian Maroochydore Townsville Ayr Kingaroy Kunda Park Maleny Mooloolaba Home Hill Nanango Bowen Golden Beach Beerwah Caboolture Carseldine Mackay Lawnton Strathpine Redcliffe Geebung Northgate Wynnum Paddington queensland Stafford Toowoomba Yeerongpilly Carina Windsor Capalaba Cannon Hill Ipswich Wacol Buranda Rockhampton Woodridge Gatton Alexandra Hills Gladstone Goodna Redbank Coopers Plains Biloela Beenleigh Labrador Southport Kingston Bundaberg Eight Mile Plains Warwick Burleigh Heads Hervey Bay Corinda Maryborough Stanthorpe Ashmore Tugun Gympie Map not to scale Roma Wallace Park Mermaid Waters Brisbane
new south wales Castle Hill 31km from Sydney Seven Hills Mount Druitt 34km from Sydney 43km from Sydney Sydney Sydney CBD
Please note: The services listed are not indicative of the full range of flexible and home based services offered by Endeavour 37 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 38 RETURN to Contents Page
financial overview
Following the establishment of the shocks. The current year’s operating Financial highlights during the year Operating expenses increased by 16.7%, includes quarantined cash of $12,992,000. the period of $15,694,000 (including Endeavour Foundation Endowment surplus represents just 1.2% of operating included : or $20,670,000 to $144,113,000 for the Of these quarantined balances, $7,266,000 $7,728,000 for the Cumberland Challenge Fund on 3 December 2009 revenue (2009 : 0.6%) and represents year, of which $10,195,000 was attributable represents income received in advance, with acquisition), with the remaining cash as an entity controlled by Endeavour less than 5 days of total employment Income Statement to the Cumberland acquisition. This is only the remaining $5,726,000 being internally required being drawn down against the Foundation, it has for the first time costs for staff and supported employees Operating revenues increased over prior marginally less than the 17.4% increase in quarantined as a “capital future fund” to cash reserves brought forward from the become necessary to prepare (2009 : 3 days). years in both the Disability Services and total revenues, reflecting the tight margins provide funding for the construction of previous period. This saw the cash and consolidated annual financial statements. under which the organisation operates. new and replacement capital infrastructure bank balances decrease by $7,494,000 for The net surplus for the Commercial Operations divisions, with total The consolidated annual financial operating revenue for the 2010 financial Non-recurrent government capital which has aged well beyond the scope of the year, to record a closing balance of statements comprise Endeavour current financial year, after year increasing by 17.4% to $145,807,000. expenditure grants of $1,614,000 (2009: useful life. $15,169,000 at period end. Foundation (“the Company”) and its recognising non-operating Of this increase, $11,188,000 or 8.4% was $942,000) continue to provide an The large increase in property, plant & The accompanying graphs and tables controlled entities (“the Group”), a brief items of $1,614,000 was attributable to the Cumberland acquisition. important cash supplement for capital equipment, to $54,106,000 is largely include a financial overview of Endeavour summary of which is presented below. asset acquisitions. The total annual capital attributable to the Cumberland acquisition $3,308,000. In the year 2008- Endeavour Foundation continues to be Foundation’s operating results and its The Group recorded heavily reliant on both the Federal and expenditure spending of $16,723,000 in and had the effect of reducing the “untied” financial position at 30 June 2010. 09 a comparative net surplus 2010 and $6,561,000 in 2009, was largely cash balance at 30 June 2010 to $2,177,000, an operating surplus for State Governments to subsidise the for the year of $3,043,000 services it provides to its service users, funded from internal resources. compared to a balance of $7,209,000 at Audited Financial Reports the current financial year of with government subsidies representing 30 June 2009. This is still an adequate cash was recorded, after The audited Concise Annual Financial $1,694,000 compared to an 57.8% of total operating revenue (2009 : Balance Sheet position to be in. recognising non-operating Report and full statutory Annual Financial 58.3%). Government subsidies increased The balance sheet remains strong, is operating surplus of $707,000 Endeavour Foundation is in a sound financial Report for the year ended 30 June 2010 items of $2,336,000. by $11,860,000 or 16.4% to $84,225,000, essentially un-geared, with total equity position at 30 June 2010, with a healthy are available as separate documents. The in the previous period. partly as a result of the Cumberland growing to $54,970,000. Cash resources of $7,728,000 utilised in bank balance and limited interest bearing Concise Annual Financial Report is included acquisition but also reflecting a combination Operating surpluses are necessary to the Cumberland acquisition reduced the debt. It continues to maintain and grow a in the final section of this Annual Report, of growth in services being offered, as well help fund capital expenditure, which “untied” cash balance at 30 June 2010 strong balance sheet with current assets Cash Flow Statement whilst the full statutory Annual Financial is typically not funded from recurrent as some limited indexation of existing to $2,177,000, compared to a balance exceeding current liabilities by $4,108,000 Net cash provided by operating activities Report is available to members upon government subsidies, and to build a subsidies. of $7,209,000 at 30 June 2009. at balance date (2009 net current assets of remained strong at $8,199,000, which request and without charge, by phoning 07 buffer for future unexpected business $11,200,000). only partly funded the net cash spend 3908 7100 or may be downloaded from The year end cash balance of $15,169,000, on investing and financing activities for www.endeavour.com.au.
CORPORATE, ($Õ000) ($Õ000) DISABILITY COMMERCIAL TOTAL INFRASTRUCTURE SERVICES OPERATIONS FOUNDATION & FUNDRAISING 1,280 DIVISIONAL RESULTS 11,043 10,459 1,490 2010 2009 2010 2009 2010 2009 2010 2009 $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 18,474 17,664 Operating Revenue 67,423 60,990 54,957 41,670 23,427 21,490 145,807 124,150 Government Subsidies Operating Expenses (70,754) (64,880) (54,658) (41,349) (18,701) (17,214) (144,113) (123,443) Sales of Goods Divisional operating (deficit)/surplus (3,331) (3,890) 299 321 4,726 4,276 1,694 707 84,225 Fundraising Activities 72,365 Non-operating revenue 26 58 80 170 1,508 2,108 1,614 2,336 Client Contributions 30,785 22,172 Net (deficit)/surplus Other Revenue for the year (3,305) (3,832) 379 491 6,234 6,384 3,308 3,043
39 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 40 RETURN to Contents Page
2 0 1 0 O P E R A T I N G E X P E N S E S ($Õ000) 2010 2009 2008 10,720 SUMMARY FINANCIAL 1,889 $’000 $’000 $’000 5,781 PERFORMANCE 78,838 6,917 f e Operating Revenues 145,807 124,150 120,244 Operating Expenses (144,113) (123,443) (116,457) a 31,038 Operating Surplus 1,694 707 3,787 d 5,784 – Government capital expenditure grants 1,614 942 1,248 b Employee expenses – Gains on sale of properties - 1,394 4,884 3,918 c Costs of goods sold Net surplus for the year 3,308 3,043 9,919 Supported employee 23,517 6,749 expenses
a Maintenance expenses SUMMARY FINANCIAL b Transport expenses POSITION 2010 2009 2008 2 0 0 9 O P E R A T I N G E X P E N S E S c Utilities & leased $’000 $’000 $’000 ($Õ000) b property expenses Assets d Other expenses Current assets 25,913 32,650 26,874 7,863 1,930 e Depreciation 5,510 Non-current assets 55,192 45,179 48,169 f 66,890 6,396 Household consumables Total Assets 81,105 77,829 75,043 f e a Liabilities Current liabilities 21,805 21,450 17,138 28,238 d 5,290 Non-current liabilities 4,330 4,084 5,213 b Total Liabilities 26,135 25,534 22,351 3,594 c Net Assets 54,970 52,295 52,692 20,452 5,518
B R I D G I N G T H E F U N D I N G G A P 2 0 1 0 O P E R A T I N G R E S U L T S
160 160 2010 2009 140 140 18.4 Endeavour Expenses contribution 5.8 120 50.6 Other Expenses 6.9 120 16.2 Endeavour Depreciation contribution 5.5 Maintinence 100 23.5 41.3 6.4 Cost of Sales 100 11.0 20.5 Supported Employee 2010 10.7 $ (m) 80 Expenses 2009
10.5 $ (m) 80 7.9 Employee Expenses 2008
60 Employee Government Employee Government expenses subsidies expenses subsidies Revenue 60 78.8 84.2 66.9 72.4 Endeavour Contribution 40 Client Contributions 40 Government Subsidies 20 20
E X P E N S E S R E V E N U E E X P E N S E S R E V E N U E O P E R A T I N G R E V E N U E O P E R A T I N G E X P E N S E S O P E R A T I N G S U R P L U S
41 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 42 RETURN to Contents Page
concise financial report for the year ended 30 june 2010
A happy home makes a happy life. watching Rugby on TV or going for drives in his new car. When Jay Thompson moved into an Endeavour Foundation house 13 years ago, his Now 34, Jay’s self-assurance and enthusiasm have motivation, self-confidence and happiness were at all- returned. He constantly sets himself goals – and time lows after living with schizophrenia for many years. achieves them. However, his new home and a new job at Endeavour Jay’s current goal is to improve his fitness, so four Foundation Industries, which boosted his self-esteem mornings a week gets out of bed at 5.30am to and sense of purpose, have transformed his life. go walking. Jay now calls his housemates – including ‘man’s best Endeavour has 106 accommodation services friend’ Wally – his second family. throughout Queensland, focused on providing a safe and enjoyable lifestyle for residents. He just loves hanging out with them, cooking BBQs,
43 Annual Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 44 RETURN to Contents Page DIRECTORS' REPORT FOR THE YEAR ENDED 30 JUNE 2010
The Directors present their report together with the consolidated financial report of Endeavour Foundation (“the Company”), being the Company and its controlled entities (“the Group”), for the year ended 30 June 2010 and the Auditor’s Report thereon. Directors Concise Financial Report The Directors of Endeavour Foundation at any time during or since the end of the financial year are:
FOR THE YEAR ENDED 30 JUNE 2010 Current 30 June 2010 Experience (in years) Area Qualifications and Board of Committee / Name Special Responsibilities Directors Branch Board The attached financial statements and other specific disclosures are an extract of, and have been derived from the full Annual Financial
Report of Endeavour Foundation (“the Company”), being the Company and its controlled entities (“the Group”), for the financial year Grant Bruce Murdoch MCom (Hons), FAICD, FICAA 3 - ended 30 June 2010. Other information included in the Concise Financial Report is consistent with the full Annual Financial Report. Chair The Concise Financial Report does not, and cannot be expected to, provide as full an understanding of the financial performance, Chair of Nominations & Remuneration Committee financial position and financing and investing activities of the Group as the full Annual Financial Report. Member of Audit Committee – Resigned Chair 13/07/10
Shane Paul Charles LLB 6 7 A hard copy of Endeavour Foundation’s 30 June 2010 Annual Financial Report, including the independent audit report, is available to all Deputy Chair members, and will be sent to members without charge upon request. The 30 June 2010 Annual Financial Report can be requested by telephone 07 3908 7100 or may also be downloaded from www.endeavour.com.au Member of Nominations & Remuneration Committee Chair of Audit Committee – Appointed 13/07/10 Member Risk Committee – Resigned 13/07/10
Gerard Michael Crotty Chair of Audit Committee – Resigned 11/12/09 11 20 Member of Nominations & Remuneration Committee Member of Client Services Committee Contents Pages John William Bowen Member of Client Services Committee 8 15 Member of Audit Committee – Resigned 24/03/10 Directors’ Report 2 to 7
Auditor’s Independence Declaration 7 David Booth de Villiers MA, HED, AdvDipEd 5 13 Discussion and analysis of the financial statements 8 Chair of Client Services Committee Member of Audit Committee – Appointed 10/06/10 Consolidated Balance Sheet 9
Consolidated Income Statement 10 Sally Herman BA - - Appointed – 13/04/10 Consolidated Statement of Comprehensive Income 11 Chair of Risk Committee – Appointed 13/07/10 Consolidated Statement of Changes in Equity 11 David Roland Rawnsley BEd, MAICD 4 7 Consolidated Cash Flow Statement 12 Member Risk Committee Notes to the Financial Statements 13 to 18 Past Directors who Served During the Year Directors’ Declaration 19 Clothilde Edwina Louise Bryce BA, CPM 2 - Independent Audit Report 20 Chair of Risk Committee Resigned 27/11/09
Appointments since the End of the Financial Year Katherine Jean Swindon BCom, FICAA - - Appointed - 13/07/10 Member of Risk Committee – Appointed 13/07/10 Company Secretary The Company Secretary of Endeavour Foundation at any time during or since the end of the financial year is: Svend Erik Kling BBus, Grad Dip Mgt, MBA, GAICD
1 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 2 RETURN to Contents Page DIRECTORS' REPORT (cont.) DIRECTORS' REPORT (cont.) FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
Directors’ Meetings The committee reviews the draft annual financial report, including approving new accounting policies to ensure compliance with The number of Directors’ meetings (including meetings of committees of Directors) and number of meetings attended by each of the Australian Accounting Standards, and recommends board approval of the annual financial report. Directors of Endeavour Foundation during the financial year are:
The Audit Committee comprised the following members during or since the end of the financial year: Nominations & Remuneration Audit Committee Client Services Risk Committee Board Meetings Committee Meetings Meetings Meetings Meetings - Mr S P Charles (Chair, appointed on 13/07/10) - Mr G B Murdoch (Chair, appointed on 11/12/09 and resigned as Chair on 13/07/10) A B A B A B A B A B - Mr D B de Villiers (appointed on 10/06/10) G B Murdoch 16 16 2 2 3 2 - - - - - Mr G M Crotty (resigned as Chair on 11/12/09 and as member on 13/07/10) S P Charles 16 15 2 2 - - - - 4 2 - Mr J W Bowen (resigned as member on 24/03/10) J W Bowen 16 16 - - 2 2 4 4 - - C E L Bryce 9 7 ------4 4 Client Services Committee G M Crotty 16 15 2 2 3 2 4 4 - - The Client Services Committee is responsible for overseeing the continued development and provision of quality services to meet D B de Villiers 16 15 - - 1 1 4 4 - - the needs of people with a disability. It is also responsible for the oversight and monitoring of the External Complaints Advisory sub- S Herman 3 2 ------committee and the Abuse Prevention & Response sub-committee. D R Rawnsley 16 15 ------4 3 The Client Services Committee comprised the following members during or since the end of the financial year: A – Number of meetings held during the time the director held office during the year B – Number of meetings attended - Mr D B de Villiers (Chair) - Mr J W Bowen - Mr G M Crotty Board Processes To assist in the execution of its responsibilities, the board has established a number of board committees including a Nominations & Risk Committee Remuneration Committee, an Audit Committee, a Client Services Committee and a Risk Committee. These committees have written The Risk Committee provides assistance to the board in its responsibilities of managing risk within the organisation. It is the main body mandates and operating procedures, which are reviewed on a regular basis. responsible for overseeing the implementation of management’s Risk Management System and ensures the maintenance of a robust and effective risk management processes and related practices. The committee oversees the implementation of risk management across the Details of each board committee are as follows: whole of the organisation, integrate all risk related activities, facilitates and monitors business unit level risk management processes, and is responsible for overseeing strategic risk management processes. Nominations & Remuneration Committee The Risk Committee comprised the following members during or since the end of the financial year: The Nominations & Remuneration Committee oversees the appointment and induction process for directors and committee members in accordance with the principles laid out in Endeavour’s constitution. It is also responsible for making recommendations to the board regarding the selection, appointment and succession planning process for the Chief Executive Officer (CEO), including conducting an annual - Ms S Herman (Chair, appointed 13/07/10) review of the CEO’s performance and remuneration. The Nominations & Remuneration Committee comprised the following members - Ms K J Swindon (appointed 13/07/10) during or since the end of the financial year: - Mr D R Rawnsley
- Mr G B Murdoch (Chair) - Mr S P Charles (resigned 13/07/10) - Mr S P Charles - Ms C E L Bryce (Chair, resigned 27/11/09) - Mr G M Crotty
Audit Committee The Audit Committee oversees the establishment and maintenance of a framework of internal control and appropriate ethical standards for the management of Endeavour Foundation, including assessing and directing the performance of the internal audit function. The audit committee also reviews the performance of the external auditors and normally meets with them twice a year to discuss the external and internal audit plans, and to review the results and findings of the external auditor, the adequacy of accounting and financial controls and to monitor the implementation of any recommendations made.
3 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 4 RETURN to Contents Page DIRECTORS' REPORT (cont.) DIRECTORS' REPORT (cont.) FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
Principal Activity and Objectives Events Subsequent to Balance Date The principal activity of Endeavour Foundation during the year was the provision of support services to persons with a disability, with a Since 30 June 2010 and the date of this report there has not arisen any item, transaction or event of a material and unusual nature likely, particular focus on those with an intellectual disability, including Community Advocacy & Support Services, Residential Accommodation in the opinion of the Directors of the Company, to affect significantly the operations of the Group, the results of those operations, or the & Support Services, Learning & Lifestyle Support Services, Post School Services and Supported Employment Services. In the opinion of state of affairs of the Group, in future financial years. the Directors no significant changes have occurred in the nature of these activities during the financial year. Environmental Regulations Endeavour Foundation’s short and long term focus is to provide opportunities for people with a disability so they may participate in the every day life of the community. Endeavour wants to enrich their lives and the lives of their families and engage and educate the The Group’s operations are subject to various environmental regulations under both Commonwealth and State legislation. The Group community about disability. has an established risk management system which identifies environmental hazards and ensures appropriate controls are adopted. The appropriate licences and consents are in place at each site in accordance with various environmental regulations. The Directors are not aware of any breaches of the legislation which are material in nature. Endeavour has an obligation to do this in a financially responsible manner and aims to:
• Be recognised as a quality provider of services to people with a disability. Review of Operations Operations of the Group during the year are reviewed in the Chair’s and CEO’s report in the separately issued Annual Report. • Be an advocate for people with a disability and their families in the broader community.
In practical terms in order to achieve this focus, projects undertaken by Endeavour are assessed and progressed to achieve outcomes in Directors’ Benefits nine key theme areas : 1. Employer of Choice, 2. Service Provider of Choice, 3. Thought Leadership, 4. Best Practise, 5. Top of Mind, Information on Directors’ benefits is set out in the following notes to the Annual Financial Report: 6. Customer Focus, 7. Community Engagement, 8. State of the Art Facilities and 9. Financial Viability. (a) No Directors’ Fees are payable (Note 3) (b) No Related Party Transactions with directors exist (Note 23) Endeavour Foundation measures its performance through an independently conducted annual Family Satisfaction Survey and a suite of key performance indicators, set at the Governance, Executive Management and Organisational Management levels. Directors’ Interests in Contracts No contracts involving Directors’ interests were entered into since the end of the previous financial year, or existed at the end of the Preparation of Consolidated Financial Statements financial year (Note 23 to the Annual Financial Report). Following the establishment of the Endeavour Foundation Endowment Challenge Fund on 3 December 2009 as an entity controlled by Endeavour Foundation (see note 6 – Establishment of Subsidiary), it has for the first time become necessary to prepare consolidated annual financial statements. The consolidated annual financial statements comprise Endeavour Foundation (“the Company”) and its Indemnification and Insurance of Officers controlled entities (“the Group”). Indemnification The Endeavour Foundation Constitution requires Endeavour Foundation to indemnify any person who is an officer of Endeavour Results Foundation, including the Directors, the Secretary and other executive officers, against a liability incurred as such an officer, unless the The Group recorded an operating surplus for the current financial year of $1,694,000 compared to an operating surplus of $707,000 in liability arises out of conduct involving a lack of good faith. Officers of Endeavour Foundation are also indemnified against a liability for the previous year. costs and expenses incurred in defending civil or criminal proceedings involving them as such officers, if judgement is given in their favour or if they are acquitted or granted relief.
Operating surpluses are necessary to help fund capital expenditure, which is typically not funded from recurrent government subsidies, Insurance and to build a buffer for future unexpected business shocks. The current year’s operating surplus represents just 1.2% of operating Endeavour Foundation has paid a premium in respect of a contract insuring Directors and Officers of Endeavour Foundation, against a liability revenue (2009 : 0.6%) and represents less than 5 days of total employment costs for staff and supported employees (2009 : 3 days). for costs and expenses incurred by them in defending civil or criminal proceedings involving them as such officers, with some exceptions.
The net surplus for the current financial year, after recognising non-operating items of $1,614,000 was $3,308,000. In the year 2008-09 the The external auditors of Endeavour Foundation are not included in this policy. Group recorded a comparative net surplus for the year of $3,043,000 after recognising non-operating items of $2,336,000. Non-audit services
The cash utilised in the Cumberland acquisition (note 9 – Business Combination) reduced the “untied” cash balance at 30 June 2010 to During the year KPMG, the Group’s auditor, has performed certain other services in addition to their statutory duties. $2,177,000, compared to a balance of $7,209,000 at 30 June 2009. The Board has considered the non-audit services provided during the year and is satisfied that the provision of those non-audit services during the year by the auditor is compatible with, and did not compromise, the auditor independence requirements of the Corporations Act 2001 for the following reason: Dividends
The Company and its controlled entities are prohibited by their Constitutions from paying dividends. • All non-audit services are subject to the corporate governance procedures adopted by Endeavour Foundation and are reviewed by the Audit Committee to ensure they do not impact the integrity and objectivity of the auditor.
Details of amounts paid to the auditor of the Group, KPMG, and its related practices for audit and non-audit services provided during the year are set out in note 3 to the Annual Financial Report.
5 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 6 discussions & ANALYSIS RETURN to Contents Page DIRECTORS' REPORT (cont.) OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
Auditor’s Independence Declaration Consolidated Balance Sheet The Auditor’s Independence Declaration is set out below and forms part of the Directors’ Report. The Group is in a sound financial position at 30 June 2010, with a healthy bank balance and limited interest bearing debt. It continues to maintain and grow a strong balance sheet with current assets exceeding current liabilities by $4,108,000 at balance date (2009 net current assets of $11,200,000). Rounding The Company is of a kind referred to in ASIC Class Order 98/100 dated 10 July 1998 and in accordance with that Class Order amounts The year end cash balance of $15,169,000, includes quarantined cash of $12,992,000. Of these quarantined balances, $7,266,000 in the financial statements and Directors’ Report have been rounded off to the nearest thousand dollars unless otherwise indicated. represents income received in advance, with the remaining $5,726,000 being internally quarantined as a “capital future fund” to provide funding for the construction of new and replacement capital infrastructure which has aged well beyond the scope of useful life.
Signed on behalf of the Board in accordance with a resolution of Directors. The large increase in property, plant & equipment, to $54,106,000 is largely attributable to the Cumberland acquisition (note 9 – Business Combination) and had the effect of reducing the “untied” cash balance at 30 June 2010 to $2,177,000, compared to a balance of $7,209,000 at 30 June 2009. This is still an adequate cash position to be in.
The balance sheet remains strong, is essentially un-geared, with total equity growing to $54,970,000.
Consolidated Income Statement G B Murdoch – Chairman S P Charles - Director Operating revenues increased over prior years in both the Disability Services and Commercial Operations divisions, with total operating Brisbane revenue for the 2010 financial year increasing by 17.4% to $145,807,000. Of this increase, $11,188,000 or 8.4% of the total was 1st October 2010 attributable to the Cumberland acquisition.
The Company continues to be heavily reliant on both the Federal and State Governments to subsidise the services it provides to its service users, with government subsidies representing 57.8% of total operating revenue (2009 : 58.3%). Government subsidies increased by $11,860,000 or 16.4% to $84,225,000, partly as a result of the Cumberland acquisition but also reflecting a combination of growth in services being offered, as well as some limited indexation of existing subsidies.
Operating expenses increased by 16.7%, or $20,670,000 to $144,113,000 for the year, of which $10,195,000 was attributable to the Cumberland acquisition. This is only marginally less than the 17.4% increase in total revenues, reflecting the tight margins under which Auditor's Independence Declaration the organisation operates. FOR THE YEAR ENDED 30 JUNE 2010 Non-recurrent government capital expenditure grants at $1,614,000 (2009 : $942,000) continue to provide an important cash supplement for capital asset acquisitions. The total annual capital expenditure spending of $16,723,000 in 2010 and $6,561,000 in 2009, Auditor’s Independence Declaration under Section 307C of the Corporations Act 2001 was largely funded from internal resources.
To : The Directors of Endeavour Foundation Consolidated Statement of Comprehensive Income The ongoing weakness in global equity markets at balance date continued to negatively impact on the value of the defined benefit I declare that, to the best of my knowledge and belief, in relation to the audit for the financial year ended 30 June 2010 there have been: superannuation plan assets, which resulted in an actuarial adjustment of $685,000 (2009 : $3,180,000) being recorded against other • no contraventions of the auditor independence requirements as set out in the Corporations Act 2001 in relation to the audit; and comprehensive income together with a small increase in the value of the investment portfolio of $52,000. This volatility in the equity • no contraventions of any applicable code of professional conduct in relation to the audit. markets caused the defined benefit plan to tip into a small deficit of $157,000, from its marginal net funded position of $5,000 at the previous balance date. The plan is well positioned to benefit from any recovery in the investment markets.
Consequently, the total comprehensive income for the year was $2,675,000 (2009 : $397,000 expense).
Consolidated Cash Flow Statement Net cash provided by operating activities remained strong at $8,199,000, which only partly funded the net cash spend on investing and KPMG Mitchell C Petrie - Partner financing activities for the period of $15,694,000 (including $7,728,000 for the Cumberland acquisition), with the remaining cash required Brisbane being drawn down against the cash reserves brought forward from the previous period. This saw the cash and bank balances decrease 1st October 2010 by $7,494,000 for the year, to record a closing balance of $15,169,000 at period end.
7 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 8 RETURN to Contents Page Consolidated Balance Sheet Consolidated income statement as at 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
Corporate, 2010 2009 Disability Commercial Infrastructure Total Note $’000 $’000 Divisional Results Services Operations & Fundraising Foundation
Current assets 2010 2009 2010 2009 2010 2009 2010 2009 Cash and cash equivalents $’000 $’000 $’000 $’000 $’000 $’000 $’000 $’000 - Untied cash 2,177 7,209 Operating Revenue 67,423 60,990 54,957 41,670 23,427 21,490 145,807 124,150 - Quarantined cash 12,992 15,454 Operating Expenses (70,754) (64,880) (54,658) (41,349) (18,701) (17,214) (144,113) (123,443) 4 15,169 22,663 Divisional operating Trade and other receivables 4,355 3,303 (deficit)/surplus (3,331) (3,890) 299 321 4,726 4,276 1,694 707 Inventories 5,717 5,869 Non-operating revenue 26 58 80 170 1,508 2,108 1,614 2,336 Other current assets 618 653 Net (deficit)/surplus for the year (3,305) (3,832) 379 491 6,234 6,384 3,308 3,043 25,859 32,488 Assets classified as held-for-sale 54 162 Total current assets 25,913 32,650 Non-current assets 2010 2009 Divisional Results Represented By : Note $’000 $’000 Investments 756 694 Net defined benefit plan asset - 5 Revenue Other intangible assets 330 290 Sale of goods 30,785 22,172 Property, plant & equipment 54,106 44,190 Fundraising activities 18,474 17,664 Total non-current assets 55,192 45,179 Service user contributions 11,043 10,459 Total assets 81,105 77,829 Government subsidies 84,225 72,365 Current liabilities Interest income 781 1,167 Trade and other payables 5,701 5,880 Other revenue 499 323 Interest bearing loans 131 124 3 (a) 145,807 124,150 Employee entitlements 9,307 6,960 Expenses Revenue received in advance 6,666 8,486 Cost of goods sold & commercial fundraising activities (23,517) (20,452) Total current liabilities 21,805 21,450 Employee expenses (78,838) (66,890) Supported employee expenses (10,720) (7,863) Non-current liabilities Utilities & leased property expenses (6,749) (5,518) Net defined benefit plan liability 157 - Transport expenses (3,918) (3,594) Interest bearing loans 971 1,102 Maintenance expenses (6,917) (6,396) Employee entitlements 2,602 1,782 Household consumables (1,889) (1,930) Revenue received in advance 600 1,200 Depreciation & amortisation expenses (5,781) (5,510) Total non-current liabilities 4,330 4,084 Interest expense (72) (80) Total liabilities 26,135 25,534 Other expenses (5,712) (5,210) Net assets 54,970 52,295 (144,113) (123,443) Equity Operating surplus 3 (b) 1,694 707 Reserves 912 860 Government capital expenditure grants 3 (a) 1,614 942 Retained earnings 54,058 51,435 Gain on sale of properties 3 (a) - 1,394 Total equity 54,970 52,295 Net surplus for the year 3,308 3,043
The Consolidated Balance Sheet is to be read in conjunction with the Notes to the Financial Statements set out on pages 13 to 18. The Consolidated Income Statement is to be read in conjunction with the Notes to the Financial Statements set out on pages 13 to 18.
9 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 10 Consolidated Statement RETURN to Contents Page of Comprehensive Income Consolidated Cash Flow Statement FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
2010 2009 $’000 $’000 Note 2010 2009 Inflows Inflows $’000 $’000 (Outflows) (Outflows)
Net surplus for the year 3,308 3,043 Cash flows from operating activities Other comprehensive income Cash receipts in the course of operations 152,799 132,591 Net increase/(decrease) in fair value investments 52 (260) Cash payments to suppliers & employees (146,086) (125,744) Actuarial adjustment to defined benefit superannuation plan (685) (3,180) Dividends received 43 52 Interest received 804 1,136 Other comprehensive expense for the year (633) (3,440) Interest paid (74) (81) Bequests & legacies received 713 169 Total comprehensive income/(expense) for the year 2,675 (397) Net cash provided by operating activities 8,199 8,123 Acquisition of property, plant & equipment (16,723) (6,561) Acquisition of intangible assets (224) (210) Acquisition of investments (25) (16) Proceeds from disposal of property, plant & equipment 1,386 2,492 Consolidated Statement Proceeds from sale of investments 17 - of Changes in Equity Net cash utilised in investing activities (15,570) (4,295) Cash flows from financing activities FOR THE YEAR ENDED 30 JUNE 2010 Repayment of interest bearing loans (124) (117) Net cash utilised by financing activities (124) (117)
Fair value Total Subsidies Total Retained Net (decrease)/increase in cash held (7,494) 3,711 reserve reserve reserves earnings Equity $’000 $’000 $’000 $’000 $’000 Cash at the beginning of the financial year 22,663 18,952
Cash at the end of the financial year 4 15,169 22,663 Total equity at 1 July 2008 724 396 1,120 51,572 52,692 Total comprehensive expense for the year (260) - (260) (137) (397) Total equity at 30 June 2009 464 396 860 51,435 52,295 Comprised of : Total comprehensive income for the year 52 - 52 2,623 2,675 Untied cash 2,177 7,209 Quarantined cash 12,992 15,454 Total equity at 30 June 2010 516 396 912 54,058 54,970 15,169 22,663
The Consolidated Statement of Comprehensive Income and Consolidated Statement of Changes in Equity are to be read in conjunction with the The Consolidated Cash Flow Statement is to be read in conjunction with the Notes to the Financial Statements set out on pages 13 to 18. Notes to the Financial Statements set out on pages 13 to 18.
11 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 12 RETURN to Contents Page NOTES TO THE FINANCIAL STATEMENTS NOTES TO THE FINANCIAL STATEMENTS (cont.) FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
1. Reporting Entity 2010 2009 Endeavour Foundation (“the Company”) is a not-for-profit organisation, incorporated as a public company limited by guarantee and is 3. (a) Operating Revenue and Other Income $’000 $’000 domiciled in Australia. The address of the Company’s registered office is 50 Southgate Avenue, Cannon Hill, QLD 4170.
The consolidated financial statements of the Company for the financial year ended 30 June 2010 comprise the Company and its controlled entities (together referred to as “the Group”). Sale of goods 30,785 22,172 Fundraising activities The principal activities of the Group are to provide support to people with disabilities and their families through a range of flexible services, including residential accommodation, in-home support, adult education and life style support as well as supported employment - Commercial fundraising activities 16,024 16,084 services and open employment placement. - Donations & appeals 1,068 892 - Special functions 480 288 2. Basis of preparation of Concise Financial Report - Bequests & legacies 713 169 (a) Statement of Compliance - Community grants 189 231 The Concise Financial Report has been prepared in accordance with the Corporations Act 2001 and the Accounting Standard AASB 1039 Concise Financial Reports (AASB 1039). The financial statements and specific disclosures required by AASB 1039 have been derived from 18,474 17,664 the Group’s full Annual Financial Report for the financial year. Other information included in the Concise Financial Report is consistent with Service user contributions the full Annual Financial Report. The Concise Financial Report does not, and cannot be expected to, provide as full an understanding of the - Accommodation services 8,018 7,557 financial performance, financial position and financing and investing activities of the Group as the full Annual Financial Report. - Learning & Lifestyle centres 1,668 1,554 A full description of the accounting policies adopted by the Group may be found in the full Annual Financial Report, which was - Transport services 1,357 1,348 approved by the Directors on Friday, 1st October 2010. 11,043 10,459 (b) Basis of Measurement The financial statements have been prepared on an accruals basis and are based on historical costs, except for: State Government subsidies 59,545 52,599 • Investments measured at fair value through an equity fair value reserve; and Federal Government subsidies 24,680 19,766 • The defined benefit plan asset/(liability) is measured as the net total of the plan assets, plus unrecognised past service costs and Dividend income 43 52 unrecognised actuarial losses, less unrecognised actuarial gains and the present value of the defined benefit obligation. Interest income 781 1,167 Other revenue 456 271 Except as noted above, the financial report does not take into account changing money values or fair values of non-current assets. Total operating revenue 145,807 124,150 A full description of the accounting policies adopted by the Group may be found in the full Annual Financial Report. These accounting policies have been applied consistently to all periods presented in the financial statements, except where otherwise noted. Non-operating revenue - Government capital expenditure grants 1,614 942 In the opinion of the directors, having regard to the not-for-profit nature of the Group’s business, the terms “Profit” or “Loss” are not appropriate - Gain on sale of property - 1,394 Accordingly, the words “Surplus/(Deficit)” have been substituted for the terms “Profit/(Loss)”. Total revenue and other income for the period 147,421 126,486 Where necessary, comparative information has been reclassified to achieve consistency in disclosure with current financial year amounts and other disclosures.
(c) Functional Currency The financial statements are presented in Australian Dollars rounded to the nearest thousand unless otherwise stated (ASIC Class order 98/100).
(d) Use of Estimates and Judgements The preparation of financial statements requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual results may differ from these estimates.
Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised and in any future periods affected.
In particular, information about significant areas of estimation uncertainty and critical judgements in applying accounting policies that have the most significant effect on the amount recognised in the financial statements are described in the following notes of the full Annual Financial Report:
• Note 9 – Non-current Assets – Investments; • Note 10 – Non-current Assets – Net Defined Benefit Plan Asset/(Liabilities); • Note 12 – Non-current Assets – Property, Plant & Equipment.
13 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 14 RETURN to Contents Page NOTES TO THE FINANCIAL STATEMENTS (cont.) NOTES TO THE FINANCIAL STATEMENTS (cont.) FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
2010 2009 2010 2009 3. (b) Operating Surplus $’000 $’000 4. Cash and Cash Equivalents $’000 $’000
The operating surplus for the year has been arrived at after charging/(crediting) the following items: Untied cash 2,177 7,209 Net expense/(income) from movements in provision for: Quarantined cash 12,992 15,454 - employee entitlements 3,167 1,148 15,169 22,663 - trade receivable impairments (30) 30 Operating lease expense – property rentals 3,128 2,511 For cash management purposes, Endeavour Foundation operates a treasury function that notionally distinguishes between Untied cash and Quarantined cash. Operating lease expense – equipment rentals 309 304 Bad debts expense 59 13 Quarantined cash represents revenue received in advance of $7,266,000 (2009: $9,686,000) which is available for draw down only once Net loss/(gain) on disposal or impairment of non-current assets: the services they are meant to fund have actually been delivered and other cash reserves of $5,726,000 (2009: $5,768,000) that have - Plant, equipment and intangibles (68) 85 been designated for a specific purpose, including bequests, mainly to fund the establishment of a Capital Future Fund that will finance proposed infrastructure projects over the next 5 to 10 years. - Investments (2) 33
2010 2009 5. Economic dependency 3. (c) Charitable Fundraising Activities $’000 $’000 The Company receives a significant portion of its operating revenue in the form of grants from the Queensland State Government and the Commonwealth Government of Australia.
Details of income and expenditure for specific fundraising activities, all of which have been recognised in these financial statements are as follows : 6. Establishment of Subsidiary Gross fundraising revenues (per income statement) 18,474 17,664 During the year Endeavour Foundation became the founding and sole member of Endeavour Foundation Endowment Challenge Fund Limited, a company limited by guarantee and the corporate trustee for the Endeavour Foundation Endowment Challenge Fund Trust Community grants in non-operating income 1,461 942 (the Challenge Fund), both of which were established on 3 December 2009. Direct costs of commercial fundraising activities (14,784) (14,988)
Net Fundraising Revenue 5,151 3,618 The Challenge Fund was established to fund activities which are outside the scope of Endeavour Foundation’s normal activities. The Indirect fundraising expenses (804) (719) Challenge Fund is a health promoting charity and public benevolent institution and seeks to benefit the wider Australian disability sector as a whole, with an emphasis on people with an intellectual disability, through the provision of grants to fund research, scholarships and Net Fundraising Contribution 4,347 2,899 other education opportunities in the academic and research arenas relevant to the Australian disability sector. Grants will also be made to support the engagement and broarder participation by persons with a disability in the world in which we live, so that they can lead Fundraising Efficiency Ratio (Net Fundraising Contribution / Net Fundraising Revenue) 84.39% 80.13% ordinary lives.
15 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 16 RETURN to Contents Page NOTES TO THE FINANCIAL STATEMENTS (cont.) NOTES TO THE FINANCIAL STATEMENTS (cont.) FOR THE YEAR ENDED 30 JUNE 2010 FOR THE YEAR ENDED 30 JUNE 2010
2010 2009 9. Business Combination 7. Group Entities % % On 1 September 2009, the Company acquired the supported employment services of disability services provider Cumberland Industries Limited (In Liquidation), saving the jobs of 488 supported employees and 50 support staff. The acquisition comprised of property, plant and equipment, inventories and employee entitlements for the Filpac, Clean-Pac, Pak-It-Rite Particulars in relation to controlled entities, all of which are incorporated in Australia: and Sew-It-Rite operations, located at three sites at Castle Hill, Seven Hills and Mount Druitt, in the western suburbs of Sydney. Endeavour Foundation Endowment Challenge Fund Limited 100% - The expansion into New South Wales has significantly increased the Company’s capability to deliver quality services to people with Endeavour Foundation Endowment Challenge Fund Trust 100% - a disability and has increased the capacity and expanded the range of services offered, with new operations including pharmaceutical packaging and industrial sewing. 2010 2009 8. Parent Entity Disclosures $’000 $’000 The acquisition was settled using available cash reserves and had the following effect on the Company’s assets and liabilities on the 1 September 2009 acquisition date :
As at, and throughout, the financial year ending 30 June 2010 the parent company of the Group was Endeavour Foundation. Identifiable assets acquired and liabilities assumed $’000
Results of the parent entity Net surplus for the year 2,926 3,043 Property 7,250 Other comprehensive expense (1,149) (3,440) Plant & Equipment 1,059 Total comprehensive income/(expense) for the year 1,777 (397) Inventories 553 Employee Entitlements (1,134) Net identifiable assets and liabilities 7,728 Financial position of the parent entity at year end Goodwill on acquisition - Current assets 25,772 32,650 Consideration paid, satisfied in cash 7,728 Total assets 80,208 77,829
The values of assets and liabilities recognised on acquisition were their estimated fair values. Current liabilities 21,806 21,450 Total liabilities 26,136 25,534 In the ten months to 30 June 2010, the acquired operations contributed revenues of $11,188,000 and a net surplus of $993,000.
Total equity of the parent entity comprising of Fair value reserve - 464 10. Events Subsequent to Reporting Date Subsidies reserve 396 396 The Directors are not aware of any material events occurring after balance date of this report that would require further disclosure in Retained earnings 53,676 51,435 these financial statements.
Total equity 54,072 52,295
Parent entity contingencies The contingent liabilities disclosed as note 20 Contingent Liabilities in the full annual financial report are solely attributable to the parent entity.
Parent entity commitments for capital expenditure The commitments for capital expenditure disclosed as note 21 Commitments for Expenditure in the full annual financial report are solely attributable to the parent entity.
Parent entity guarantees in respect of debts of its subsidiary The parent entity has not issued any guarantees in respect of debts of its subsidiaries.
17 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 18 RETURN to Contents Page Directors' Declaration Independent Audit Report FOR THE YEAR ENDED 30 JUNE 2010 to the Members of Endeavour Foundation
In the opinion of the Directors of Endeavour Foundation, the accompanying Concise Financial Report of the Group, comprising Endeavour Foundation and its controlled entities for the financial year ended 30 June 2010, set out on pages 8 to 18:
(a) has been derived from or is consistent with the full Annual Financial Report for the financial year; and Report on the concise financial report (b) complies with Australian Accounting Standard AASB 1039 Concise Financial Reports. The accompanying Concise Financial Report of the Group comprising Endeavour Foundation (the Company) and its controlled entities comprises the consolidated balance sheet as at 30 June 2010, the consolidated income statement and consolidated statement of Signed in accordance with a resolution of the Directors: comprehensive income, consolidated statement of changes in equity and consolidated cash flow statement for the year then ended and related notes 1 to 10 derived from the audited financial report of Endeavour Foundation for the year ended 30 June 2010 and the discussion and analysis. The concise financial report does not contain all the disclosures required by Australian Accounting Standards.
Directors’ responsibility for the concise financial report G B Murdoch - Chairman The directors of the Endeavour Foundation are responsible for the preparation and presentation of the concise financial report in accordance with Australian Accounting Standard AASB 1039 Concise Financial Reports and the Corporations Act 2001. This responsibility includes establishing and maintaining internal control relevant to the preparation of the concise financial report; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances.
Auditor’s responsibility S P Charles - Director Our responsibility is to express an opinion on the concise financial report based on our audit procedures. We have conducted an Brisbane independent audit in accordance with Australian Auditing Standards, of the financial report of Endeavour Foundation for the year 1st October 2010 ended 30 June 2010. Our audit report on the financial report for the year was signed on 1 October 2010 and was not subject to any modification. The Australian Auditing Standards require that we comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance whether the financial report for the year is free of material mis-statement.
Our procedures in respect of the Concise Financial Report include testing that the information in the concise financial report is derived from, and is consistent with, the financial report for the year, and examination on a test basis, of evidence supporting the amounts, discussion and analysis, and other disclosures which were not directly derived from the financial report for the year. These procedures have been undertaken to form an opinion whether, in all material respects, the Concise Financial Report complies with Australian Accounting Standard AASB 1039 Concise Financial Reports and whether the discussion and analysis complies with the requirements laid down in Australian Accounting Standard AASB 1039 Concise Financial Reports. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.
Independence In conducting our audit, we have complied with the independence requirements of the Corporations Act 2001.
Auditor’s opinion In our opinion, the Concise Financial Report, including the discussion and analysis, of Endeavour Foundation and its controlled entities for the year ended 30 June 2010 complies with Australian Accounting Standard AASB 1039 Concise Financial Reports.
KPMG
Mitchell C Petrie - Partner Brisbane 1st October 2010
KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative.
19 Concise Financial Report 2009-2010 Endeavour Foundation Concise Financial Report 2009-2010 Endeavour Foundation 20 RETURN to Contents Page
Our historyat a glance
1951 1959 1964 1969 1972 1976 1982 1986 1990 1995 2003 2010
Parents meet to In Queensland’s The first statewide art Thelma McConnel, first Endeavour Foundation’s Pre-school Home Endeavour Foundation Endeavour Foundation’s Six new residential Darling Downs The Endeavour Rally is Endeavour Foundation improve educational centenary year, union is successful. principal of the Bowen Tiny Tots quest, Counsellors are becomes the new name schools are integrated services are opened in Branch commences voted Queensland’s best saves the jobs of 488 opportunities for Endeavour Foundation House school, retires. established in 1970, working in an early for the Queensland with the state education Cairns, the Gold Coast, the first Competitive fundraising event. people with a disability children with a disability supports 200 people goes national. intervention programme. Sub-Normal Children’s system 33 years after Ipswich, the Sunshine Employment Training in western Sydney and Hamewith in and to support their aged between Welfare Association. the first school opened Coast and on the and Placement (CETP) becomes a multi-state Toowoomba becomes a Cairns opens its family Mackay Business Service families. 6 and 20 years. on a parent’s verandah Darling Downs. Service. organisation by acquiring a boarding school. group home – an Family group homes The Spring Valley farm, receives a Mackay at Coorparoo. disability employer in the ‘ordinary house are up and running in a Brahman cattle stud, Endeavour Sports, first Tourism Industry Award hands of receivers. Sir Fred Schonell, Endeavour Foundation in an ordinary street’. Kingaroy, Bundaberg, at Gympie and the held in 1981, becomes Four new training Adult Training Support for Excellence New branches are Professor of Education has centres in Brisbane, Townsville, Cairns, Clive William Taylor an annual event. The Tiny Tots Quest and centres are opened Services (now known in Manufacturing. busy in Far North at The University of Toowoomba, Ipswich, Mackay, Ayr, Nambour Farm at Home Hill the telethon achieve at Gladstone, Logan as Learning & Learning A proposed National Queensland, Mt Isa, M. J. R. Anderson, former Queensland, chairs an Rockhampton, Townsville and Dalby. are the newest farms. record results. City, Rockhampton and services) open in several Disability Insurance Mackay, Maryborough Mayor of Toowoomba, Endeavour Foundation Jackson, the award- interim committee to and Southport. Townsville. Branches to meet the Scheme was referred to and the Sunshine Coast. in his third year as has grown to winning client form an association. needs of people who are the Federal Productivity Endeavour Foundation’s Farms are working 118 facilities and services, accessibility website, aged or ageing. Commission for Vocational training second President. at Townsville including 25 schools appears. investigation after a centres and business and Toowoomba. educating 1,000 children. sustained lobby campaign services are humming in which Endeavour with activity. Foundation took a leading role.
The Federal Treasurer, The Hon. Wayne Swan, MP, Bride of the Year, Anne Marie Priest launched the Endeavour and husband Steve of Toowoomba Foundation Endowment Challenge Fund to help improve the lives of all John Leadbetter (Car 98) – the only driver and vechicle to have competed Australians with a disability. Claire Barry, Rosedale Street Steven Casey – Tiny Tot 1975 in all 21 Great Endeavour Rallies Market Day Project – Radford House Learning & Lifestyle
Mrs Pribberow and Sir Fred Schonell
Endeavour Sports trophy
Steven Byers, supported employee at Endeavour Family committee meeting Hamewith – Toowoomba Foundation Industries Seven Hills, is one of 488 people Spring Valley, Gympie Farm Endeavour stall at Brisbane Ekka with a disability whose jobs Endeavour Foundation saved.
45 Annual Report 2009-2010 Endeavour Foundation Annual Report 2009-2010 Endeavour Foundation 46 endeavourturns foundation sixty
In 2011, Endeavour Foundation marks 60 years since our humble beginnings in 1951. In appreciation of all our supporters, Endeavour will be welcoming our friends in the community, staff, volunteers, clients and families, to join the celebration of our past achievements as we look toward to our collective future. It is the people and community groups across our many regions that have shaped Endeavour Foundation over the first 60 years. Our contribution to supporting people with a disability, providing education and advocacy continues from this strong foundation. years To find out more about the anniversary please visit www.endeavour.com.au/60years endeavour foundation
Patron Solicitors Her Excellency the Governor of Queensland, Blake Dawson Ms Penelope Wensley AO Level 36, Riverside Centre, 23 Eagle Street, Brisbane Queensland 4000 Vice Patrons Simmonds Crowley & Galvin The Most Reverend John Bathersby DD, 379 Queen Street, Brisbane Queensland 4000 Roman Catholic Archbishop of Brisbane The Most Reverend Dr Phillip Aspinall, Primate, Board of Directors at 30 June 2010 Anglican Church of Australia Grant Murdoch, Chairman Shane Charles, Deputy Chairman Inaugural President The late Professor Sir Fred Schonell Gerard Crotty MA, PhD, DLitt, FBPsS, FACE John Bowen David de Villiers Chairman Grant Murdoch David Rawnsley MCom(Hons), FAICD, FICAA Sally Herman
Chief Executive Officer Changes to Board of Directors Chloe Bryce, Independent Director. Resigned 27 November 2009 David Barbagallo Kate Swindon, Independent Director. Appointed 13 July 2010 BSurv, MTM, MAICD Executive Management at 30 June 2010 Company Secretary David Barbagallo, Chief Executive Officer Svend Kling BBus, Grad Dip Mgt, MBA, GAICD Svend Kling, Chief Financial Officer, Company Secretary and General Manager Finance, Infrastructure & Performance Management Registered Office Gail Davidson, General Manager Disability Services Operations & 50 Southgate Avenue Community Engagement Cannon Hill Queensland 4170 Andrew Donne, General Manager Commercial Operations Thora and Kerry Pribberow – one of Endeavour Foundation’s founding mothers and her son. Phone: 07 3908 7100 Geoff Rowe, General Manager Policy, Research, Planning & Strategy Fax: 07 3908 7101 Ken Tapfield, General Manager Human Resources & Organisational Through the mothers’ early efforts, their organisation has grown to be the largest disability Email: [email protected] Development service provider in Australia with a vast array of disability and business services contributing ABN 80 009 670 704 Alison Wolff, Manager, Community and Advocacy Support Unit over $300 million annually to the Australian economy. Auditors Changes to Executive Management KPMG Virginia Clifton Dougherty, General Manager Marketing, Communications and Lotteries. Resigned 5 March 2010 Level 16, Riparian Plaza, 71 Eagle Street, Shaun McDonagh, General Manager Marketing, Communications & Innovation. Brisbane Queensland 4000 Appointed 29 July 2010
47 Annual Report 2009-2010 Endeavour Foundation 50 Southgate Avenue, Cannon Hill Queensland 4170 PO Box 3555, Tingalpa DC Queensland 4173 Phone 07 3908 7100 | Fax 07 3908 7101 www.endeavour.com.au