Sustainable Development Report

Sustainable development report 2010 The company EIFFAGE CONSTRUCTION METALLIQUE, formerly Eiffel Construction Métallique, has by executive decree of the Court of Appeal of Bordeaux on May 16 th , 2011, been the object of an interdiction against using the name Eiffel for any purposes.

The present document was made before this decision was announced, and thus features the name Eiffel which is at this time and henceforth no longer used as a brand name, title or trade name by the company EIFFAGE CONSTRUCTION METALLIQUE.

It should therefore be noted that the name EIFFEL no longer belongs to and is no longer used in a commercial context by the company EIFFAGE CONSTRUCTION METALLIQUE.

Background 02 and organisation

2 Chairman’s message 4 Challenges 6 Policies and Organisation 14 Responsible purchasing 16 Group values

18 Values 19 Employee share ownership 20 Personnel management 43 Job recruitment 52 Regional development 56 Community outreach 63 The Eiffage Foundation

Reducing 66 our ecological footprint

68 Carbon 73 Biodiversity 88 Other impacts Please note thatthenameEiffel nolonger belongs to andisnolonger usedinbusiness activitiesbythe Eiffage Construction Métallique Company. by theEiffage Construction Métallique Company. This document,drawn uppriorto thisverdict, still bears theEiffel name,whichisnolonger usedasabrand, company nameortrade name Métallique ,wasforbidden to usetheEiffel nameinanywayandfor anypurpose. On May16,2011,byabindingdecision oftheBordeaux CourtofAppeals,theEiffage Construction Métallique Company,formerly Eiffel Construction 123 124 120 for thefuture Preparing

Innovation HQVie Phosphore ®

130 118 139 135 132 measurements andchecks Methods,

Checks Measurements Tools 94

construction Sustainable 111 104 96

Renewable energy Energy efficiency Practices andprocesses SUSTAINABLE DEVELOPMENT REPORT 2010 1 Chairman’s message The construction and public works sector has always prided now on the verge of being expanded to incorporate strict itself on leveraging expertise and technical excellence as requirements for reporting on indicators, thereby ensuring consensual and legitimate keys to success. that companies’ social and environmental performances are accurately measured. With this in mind, it must be acknowledged that the intellectual virtues underlying sustainable development were not But the Grenelle environmental summit and the resulting immediately given the credit they deserved. Since the late laws clearly stand as the highlight of the past decade. These 1990s, however, sustainable development has gradually proved highly innovative on the governance front, as exempli- gained ground and is now becoming a groundswell that will fied by the famous “five-way governance” scheme. And it also soon overcome any final hesitations. Sustainability challenges produced dramatic change. Grenelle undeniably accelerated the industry’s practices while also adding meaning and the pace of change in the construction and public works responsibility to the key element of performance. industry.

Regulation: pressure or catalyst for change? Just a little more effort from our legislators Regulatory “pressure” can encourage a company to take Now is the time to further develop sustainability’s competitive certain decisive steps. One example is the French NRE Act – advantages and turn them into profit. To do so, a few obstacles new business regulations that came into effect in 2002 and will have to be removed. Adapting certain regulatory codes, required listed companies to draw up an annual report on the such as the urban planning and public procurement codes, social and environmental impacts of their activities. Bene- will also be a decisive step, making sustainable development fiting from lessons learned during its first decade, the law is a standard criterion in the awarding of contracts.

Sustainable development challenges the industry’s practices while also adding

meaning and responsibility to the key element Eiffage Public Works 28 29 Pau conference of performance. (focus on A65 motorway and biodiversity) CREF sustainable 27 development training, East Eiffage Regional 27 Group sustainable 23 Training Centre (CREF) development sustainable seminar development training, West CE marking of 18 Launch of 22 PACK.R2® Launch of Whistleblowing 29 Eiffage Annual General 21 initiative “Biodiversity” 14 12 Meeting Presentation of Phosphore II photo contest EpE-Metro Student Innovation Day 26 presentation at Community forums 25 CREF sustainable 15 6 Biodiversity Award “post-carbon city” Laying of Release of solicited rating 26 (Comité 21) development training, foundation stone at seminar hosted by South Eiffage Travaux 9 result (AAA+) MEEDDM (French Start of first session of 19 energy-efficient Publics Biodiversity Ministry of academic chair in APRR “Sustainable Eiffage Challenge: selection 13 Sustainable biodiversity, environment Development Week” Construction of winners Group sustainable head office development seminar Development) and large infrastructures campaign

JUNE MAY JANUARY FEBRUARY MARCH APRIL

Launch of International Year Sustainable International Day for 2 EIFFAGE GROUP of Biodiversity Development Week Biological Diversity (22/05) 2010, the year of biodiversity

A wide open future Society seems ripe for this new stage. Public awareness has been raised; the State seeks to set an example; nearly all local authorities are involved in sustainable development initiatives; and the private sector wants to anticipate change and stay attuned to its stakeholders’ expectations. As the decade dawns, the important “sustainable city” project serves as both a challenge and a test of our ability to understand Start of Group 17 and meet the needs of our rapidly changing society, while keeping sustainable in mind the possible effects of climate change on our activities. development seminar Over and above the technological challenges that the construction and public works sector knows so well and has learned to master, Publication of 17 several crucial elements hold the key to adapting our businesses for Biodiversity kit a more desirable world. These include a comprehensive, cross-divi- CREF sustainable 14 sional approach to the city as ecosystem; being responsive to and development fostering dialogue among the city’s various players and operators; training, Centre- and incorporating knowledge from the humanities and the political East region and social sciences in technical approaches to urban issues. Presentation of 15 Jean-François Roverato PwC audit on A65 biodiversity commitments Legal training 13 for Group environmental networks: “New Publication 29 Grenelle provisions” of “Ethics & GAIE colloquium: 10 Commitments” CREF sustainable 23 academic chair guide development round table – training, Normandy- “Biodiversity: use in Group sustainable 29 Centre region moderation” 20 JANUARY development seminar Review of IUCN 17 Countdown 2010: Participation in CREF sustainable 2 Launch of 2011 Innovation 29 “20 ways of saving CAS (Strategic development Awards biodiversity” (citing Analysis Centre) training, working group CREF sustainable development 28 of A65’s Paris region training, North environmental Young Employees’ 5 offset) Conference Publication of an atlas on 20 23 (Carrefour biodiversity in the French- First meeting of 15 Scientific Council for des jeunes) Launch Participation speaking world (“Biodiversité of International Sustainable 4 DECEMBER in European study dans l’espace francophone”) CREF sustainable Year of Forests on parasitic Development development Presentation of Eiffage’s 17 diseases in Results of 12 training, amphibians biodiversity strategy at WWF’s South-East region summer programme “Biodiversity” photo Graduation of first 9 contest class of students to CREF sustainable development 15 training, Paris region Start of second 8 complete academic session of academic NOVEMBER chair in biodiversity, Launch of Phosphore III 13 chair environment and large infrastructures Signing of Eiffage / ONF 2 (French National Forestry Start of “FEE-Bat” Office) framework agreement OCTOBER training courses (energy-efficient building renovation) SEPTEMBER Nagoya Biodiversity JULY Dissemination of sustainable Summit development expertise Patronage Partnerships Planning - Innovation Commitments Eiffage - internal

SUSTAINABLE DEVELOPMENT REPORT 2010 3 Challenges An uncertain recovery The economic crisis peaked worldwide in 2009, with 2010 showing signs of recovery, boosted by stimulus policies adopted by certain developed countries.

After two particularly gloomy years in certain The construction industry’s twin objectives of building trades and a mixed picture during the first saving energy and controlling carbon emissions half of 2010, the construction industry has should also help support the renovation market, remained stable since mid-2010. especially since this segment provides the major opportunity for reducing residential greenhouse Regarding the construction industry overall, the gas emissions, with nearly 65% of housing units in competitive climate in 2010 saw the decline of two France built before the first thermal performance indicators: order books and price levels, which legislation was adopted in 1974. The issue of were undervalued, with some disparities in France. financing, however, particularly in terms of suit- While the crisis quickly affected the new-home able banking products (overall cost), continues to market, commercial property sales held steady hinder many renovation projects. compared to 2009 due to the positive impact of the While the economy started to see positive Grenelle environmental summit, among other momentum at end-2010, the situation was far from factors. The 2012 thermal performance require- consistent throughout the construction industry. ments will take effect in the residential sector in 2013 and in the commercial and social housing In the public works sector, 2010 proved a difficult sectors in November 2011. As a result, construction year due to low prices levels resulting in a major companies may immediately incorporate these decline in margins. requirements in their growth strategies to ensure economic benefits from their images and commer- The year also experienced labour disputes, which cial property as programmes come on stream. affected oil product supply chains, causing significant sporadic disruptions in the supply of bitumen. Lastly, the public works sector experienced episodes of harsh weather that had a negative impact on their worksites. Local authorities’ investments remained modest during the middle of the electoral cycle. At the end of 2010, the industry was hoping for more significant investment by major operators and private players.

4 EIFFAGE GROUP Context and organisation Challenges Eiffage adapts its expertise Despite the gloomy economic climate in 2010, Eiffage continued to diversify its expertise and reorganised certain key sectors.

Metal In France, the number of people working for the Eiffel division rose from less than 1,000 in 2008 to 4,365 by the end of 2010: In 2008, Forclum’s 11 mechanical engineering subsidiaries joined the Metal division, adding almost 2,500 employees from Camom, Forclu- meca, Cac Dégremont, Samia, Somis, Sed, Barep, Métareg Atlantique, Métareg Aquitaine and CE 2i; In 2009, the division was strengthened by the arrival of 400 employees from Sermig, ETCM, Ger2i, Eiffel Industrie Marine and Potiron; In 2010, two further acquisitions were finalised (Laubeuf and Société Méridionale de Construc- applications from field level up to manufacturing tion Mécanique) and three new locations opened execution system (MES) level, and it also has (two in Morocco and one in Côte-d’Ivoire). expertise in tracking and tracing for the brewing industry (Brew Trace), barcode scanning applica- Energy tions, RFID solutions, process equipment integration and “in-line dosing” concepts. ProcAT NV is a The subsidiaries Forclim and Crystal merged with certified Siemens Solution Partner and a system Forclum’s heat engineering departments to form a integrator for Wonderware and Rockwell Automa- new identity - Eiffage Thermie - centralising the tion applications (Allen Bradley), among others. Group’s HVAC activities in each region. The new business unit is among the top three HVAC contrac- Construction tors in France. The various Eiffage Thermie subsidiaries, which became operational on 1 January In response to the specific challenges posed by 2011, obtained an unprecedented 158 Qualibat building renovation activities since the Grenelle qualifications at a single session of the certifying environmental summit, Eiffage Construction Midi- commission, enabling them to bid for contracts Pyrénées created Renovalis, a range of renovation with effect from 3 January 2011. and cost-effective improvement solutions backed by the Group’s expertise. Renovalis is an all-round Industry project management service covering everything from diagnostic audits to user support, to ensure Clemessy enhanced its expertise with the acquisition that buildings are used effectively. The overall aim of two Belgian companies: Hyline and ProcAT NV. is to “add lasting value to second-hand property”. Hyline specialises in installing distribution systems for clean utilities (such as purified water, WFI Public works water, pure steam and pure gases) in the pharma- In rail, Eiffage Travaux Publics enhanced its capa- ceuticals industry. The company, which is the bilities in 2010 by acquiring Heitkamp Rail, now market leader in Belgium, employs 54 people and renamed Eiffage Rail Deutschland. Wittfeld in achieved sales of e9 million in 2009. This acquisi- Germany, Eiffage Rail in France and Eiffage Rail tion enables Clemessy to develop its “clean pipes” Deutschland now form a comprehensive rail offering and provide comprehensive clean utility construction division that provides engineering distribution solutions including pipes, instrumen- services as far afield as China and Taiwan. tation and automatic control systems. In France, the division is already involved in the ProcAT NV specialises in industrial automatic Dijon tramway project, the track renovation process control, in particular for liquid processing programme in Midi-Pyrénées and the extension to (in agri-food, pharmaceuticals and biotechnology the LGV Est high-speed line, and will be playing a applications, for example). The company also oper- major role in the project for the future Bretagne- ates in the rail sector, where it possesses state-of- Pays-de-Loire high-speed rail link, for which RFF the-art expertise in traceability (high-speed RFID named Eiffage as its preferred bidder on 18 January solutions). Its activities cover PLC, PC and SCADA 2011.

SUSTAINABLE DEVELOPMENT REPORT 2010 5 Policy and Organisation Organisation and aims of the Group’s sustainable development strategy

The sustainable development action plan knowledge-sharing and watch activities relating to environmental regulations, tools to facilitate addresses partners’ expectations sustainable development management, environ- The sustainable development departments at mental management, etc. Group and division level worked together to produce the Eiffage sustainable development The “Anticipating the consequences of climate action plan, taking into account the recommenda- change” section considers the issues relating to tions issued by the following partners: the development of zero-carbon or all-renewable energy technologies and know-how, assessing BMJ Ratings, the ratings agency responsible for their compatibility with the targets set for a the Group’s solicited rating audit, which resulted “sustainable city” in a systemic approach (based in a rating of AAA + being issued in March 2010; on “high quality of life®” (Haute Qualité de Vie®) terms of reference, sustainable mobility, urban A panel of partners that met in March 2010 under renewal blending new-build and renovation, and the aegis of Comité 21, as part of the consultation positive-energy buildings). This section is also in process; charge of running the “Phosphore” forward- looking sustainable urban development project. Eiffage’s Scientific Committee for Sustainable Devel- opment, made up of eminently-qualified, indepen- Lastly, the “Corporate sustainable development” dent figures who met on 15 October 2010 at a session section coordinates the Group’s sustainable chaired by the Chairman & Managing Director (the development policy and organises follow-up and membership and duties of the Scientific Committee reporting for the initiatives specified in the are detailed in the “Ethics & Commitments” booklet, sustainable development action plan. This section available at www.eiffage.com). also manages relationships with external partners (industry associations, higher education and Emphasis on operational objectives research partners, corporate responsibility The sustainable development action plan is based ratings agencies, etc.) and organises the Comité on four key objectives, each the responsibility of 21 consultation process. one of the four sections of the Group’s Sustainable Development Department. A well-established network The Sustainable Development Department is The tenders produced by Eiffage - particularly supported by a sustainable development network those for public-private partnership and conces- consisting of: sion projects - offer a significant lever for achieving progress on sustainable development Two sustainable development representatives per issues such as reducing carbon emissions and division, preserving biodiversity, during both the design- and-build phase and the operating phase. The One corporate purchasing coordination repre- “Strategic tenders” section prepares proposals sentative, for major linear infrastructure projects (such as road bypasses, motorways and high-speed rail One representative from corporate human links) and large facilities such as the Campus resources. plan, hospitals and sports venues. The work of this sustainable development network, The “Rolling out sustainable development across which meets four times a year, is relayed via the the core businesses” section rolls out the initia- various networks in each division: environment tives of the Group- and division-level sustainable network, human resources network, purchasing development departments to all Group compa- network, etc. nies. The activities of this section cover a wide spectrum, including innovation and expertise,

6 EIFFAGE GROUP Context and organisation

Sustainable development objectives

Rolling out sustainable development Managing “Corporate sustainable across the core businesses development” Objectives: Objectives: Pool tasks relating to environmental and sustainable Enhance Eiffage’s performance in terms development regulatory watch. of the conventional missions of a listed company’s Sustainable Development Leverage sustainable development innovations initiated Department. by the holding company’s Sustainable Development Department and in partnership with the division-level Improve visibility of the Group’s sustainable development departments by creating sustainable development strategy. appropriate operational tools.

E ABL COR AIN POR ST SES AT SU NES E S G SI U N BU ST TI E A N R IN E O A M C B E N L L I E P T D N E M E I V E R M P L O O F O L P S E M L V E

O E N

O D T

N I S N T R N A A T L E P G E IC G N TE A N CH DE E RS AT IM CL

Contributing Anticipating the consequences to strategic tenders of climate change Objectives: Objectives: Help divisions and regional divisions respond Prepare the Group to anticipate the to invitations to tender, via a rapid response consequences of climate change for team equipped to apply Eiffage’s “high quality its businesses, both in strategic terms and of life®” (Haute Qualité de Vie®) baseline. in respect of innovation and R&D activities. Create an environmental task force for new Work with communities at the forefront of topics, such as biodiversity, acoustics and research in this area. carbon assessments for linear infrastructure.

SUSTAINABLE DEVELOPMENT REPORT 2010 7 Corporate Strategic Roll out sustainable Anticipate sustainable tenders development the consequences development across the core of climate businesses change

Carbon Reduce the carbon footprint of the

Group's activities

Energy efﬁ ciency in new-build and renovation projects/Renewable energy

Cross-divisional initiatives such as response to Carbon Disclosure Project

Biodiversity Disseminate the Group's policy on biodiversity

Training/Employee awareness raising

Eiffage "Biodiversity, environment and large infrastructure" chair at Paris I Panthéon-Sorbonne

Stimulate research and training

Take part in national and international initiatives Example: Countdown 2010 with IUCN

Enhance communication relating to biodiversity

Other environmental Develop the Group's water impacts and waste management expertise

Produce the Eiffage water charter

Cross-divisional Environment task force Carbon + Biodiversity HQVie® task force + Other impacts Innovation Stimulate in-house innovation (Eiffage Innovation awards - Pilot projects)

Phosphore forward-looking sustainable urban development project

Civic responsibility Develop a culture of consultation

Establish relationships with strategic partners

General cross- Regulatory compliance / Audits divisional action Internal and external communication

Human resources Diversity and equal opportunities action plan

Purchasing Develop a responsible purchasing policy

Contractualise relationships with suppliers and subcontractors

Conduct supplier assessments

8 EIFFAGE GROUP Context and organisation Policy and Organisation Certification Implementing Quality, Safety and Environmental certification processes is a shared objective for all Group divisions. The progress achieved over the past three years in terms of certification is shown below, with sales by certified companies expressed as a percentage of total sales. Note that, where percentages have decreased, this is not due to a loss of certification, but to the inclusion of newly-acquired companies which have not yet been certified.

Quality certification: ISO 9001

EIFFAGE CONSTRUCTION APRR Group

99 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 99 96 96 98 99 99 98 96 97 89 91 93 90 85

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Ouest AREA Picardie Total APRR Total Grand Est Centre Est Atlantique Cote d’Azur Île-de-France Midi-Pyrénées Méditerranée Nord Pas-de-Calais Normandie Centre

EIFFAGE TRAVAUX PUBLICS

100 100 100 100 99 99 94 97 91 98 95 97 95 96 92 91 94 93 93 94 91 88 85 89 87 83 85 72 77 73

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Est Nord Ouest Total Sud-Ouest Linéaires Grand Travaux Méditerranée Île-de-France/Centre Grandes Infrastructures Rhône-Alpes/Auvergne

FORCLUM CLEMESSY

99 100 100 100 100 100 100 99 99 100 100 10099 100 99 98 98 95 95 95 89 94 85 83 81 82 82 84 82 68 69 70 61 61 53 59

38 25

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Est Nord Ouest Centre Total Atlantique Normandie Centre Est Méditerranée Export grands Île-de-France Midi-Pyrénées Clemessy projets spécialités

EIFFEL

100 100 100100 100 100 100 100 100 100 100 100 100 99 100 100 100 86 84 74 72 68 66 60 64 48

18 10 1 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

PACA Alsace Munch GR2I-R Lorraine BAREP-R SOMDEL ETCM-R Total Île-de-France EIFFEL Travaux Industriels-R EIFFEL INDUSTRIE

SUSTAINABLE DEVELOPMENT REPORT 2010 9 Safety certification: OHSAS 18001, MASE, UIC, etc.

EIFFAGE CONSTRUCTION

100 100 100 100 100 100 100 100 100 96 88 91 93 93 74 69 63 53 64 48 42 44 47 36 35 26 16

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Total Grand Est Centre Est Atlantique Cote d’Azur Île-de-France Midi-Pyrénées Méditerranée Nord Pas-de-Calais Normandie Centre

EIFFAGE TRAVAUX PUBLICS

31 25 27 24 23 13 16 14 13 18 8 12 8 12 7 7 7 8 5 9 1 3 4 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Nord Ouest Total Sud-Ouest Linéaires Grands travaux Méditerranée Île-de-France/Centre Grandes Infrastructures Rhône-Alpes/Auvergne

FORCLUM CLEMESSY

99 99

81 78 72 76 66 62 55 60 52 49 44 47 37 33 37 27 29 27 28 26 26 22 16 19 15 14 14 9 9 1 2 22 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Est Nord Ouest Total Atlantique Normandie Centre Est Méditerranée spécialités Île-de-France Midi-Pyrénées Clemessy Export grands projets

EIFFEL

100 100 100 99 99

44 45

3 1 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

EIFFEL BAREP-R Total

EIFFEL INDUSTRIE Travaux Industriels-R

10 EIFFAGE GROUP Context and organisation

Environmental certification: ISO 14001

EIFFAGE CONSTRUCTION APRR Group

100 100 100 100 100 100 100 96 100 100 99 98 98 100 100 100 100 100 100 100 100 100 100 100 100 94 95 94 92 88 83 92 70 75 64 65 59 58 43

Ouest APRR AREA Picardie Total Total Grand Est Centre Est Atlantique Cote d’Azur Île-de-France Midi-Pyrénées Méditerranée Nord Pas-de-Calais Normandie Centre

EIFFAGE TRAVAUX PUBLICS

100 98 99 96 90 89 82 75 77

46 45 34 27 24 21 16 10 15 11 7 4 2

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Est Nord Ouest Total Sud-Ouest Linéaires Grands travaux Méditerranée Île-de-France/Centre Grandes Infrastructures Rhône-Alpes/Auvergne

FORCLUM

94 100 100 98 100 100 99 99 100 100 99 91 95 95 94 85 83 83 78 78 71 69 70 71 61 62 49 47 46

20 7

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Est Nord Centre Total Atlantique Normandie Centre Est Méditerranée spécialités Île-de-France Midi-Pyrénées Export grands projets

EIFFEL

100 100 100 100 100 100

13 8,

2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010 2008 2009 2010

Alsace Munch Lorraine BAREP-R Total

SUSTAINABLE DEVELOPMENT REPORT 2010 11 Policy and Organisation Benefiting from lessons learned Moving ahead by sharing knowledge and experience has become an integral part of the Group’s quest for progress, and initiatives are on the rise. The wide range of intra- division and cross-divisional networks is helping disseminate information throughout the Group, and the divisions have been developing often-innovative solutions for spreading information and practices.

Eiffage Clemessy Biodiversity kit: the fruit of shared experience A technical training database The biodiversity prevention and risk management Managed by the Clemessy Technical Department, kit, intended for environmental, company and the Teknos database is available on the intranet. operating managers (see p. 133), combines the The database is continually updated with technical divisions’ current knowledge of biodiversity protec- documents that can be used to train production tion with the Sustainable Development Depart- staff or during the order production process (prep- ment’s expertise. It is designed to be regularly aration, fulfilment, verification and receipt). It updated to include feedback from the divisions and contains work instructions (operating methods), is made widely available. product sheets, manuals, guides, implementation sheets, training materials, and tools and docu- Eiffage Construction ments based on feedback. The Innovations sheets highlight creative solutions developed by the From job descriptions to a skills-based CV various Clemessy business units. The “News” In 2006, Eiffage Construction created job descrip- section draws users’ attention to the new docu- tions as a way to organise its career management ments added to the database. programme in line with the EEP (Employment and Expertise Plan) agreement. To compile the infor- Eiffel mation, the division adopted a participatory approach involving ongoing discussions between Technology dissemination and transfer management and local business units. Many The division encouraged companies to exchange generic job descriptions were created in 2010, and technology through internal subcontracting and a similar method was used to define the key skills personnel loans between business units, two for an initial job - that of cost engineer - as part of measures widely used during the last economic a preliminary assessment on whether to use crisis. The wide distribution of the “Guide to APEC’s skill-based CV. With this service, employers Internal Subcontracting”, updated as the division can base their hiring decisions on skills rather grows through acquisitions, has made it easier to than on education or length of experience. implement this approach. For example, Eiffel Iberica diversified into metal framing to meet the Lille stadium’s requirements, while Eiffel Indust- rie’s business units met Eiffel Construction Métal- lique’s needs for the Joubert lock gate contract.

12 EIFFAGE GROUP Context and organisation

Eiffage Travaux Publics Forclum Widely circulated feedback reports An organisation serving the regions Eiffage Travaux Public distributes many feedback Forclum has highly informative, regularly updated reports on a number of topics: environmental and prevention literature that is available on the division’s intranet, and comprises In 2010, 11 “Prevention feedback” reports on an Environment Guide and Safety Guide. “Accident/ successful, reproducible projects were dissemi- Incident” bulletins are used by both departments. nated, including the organisation of emergency The Environmental Quality Department handles assistance, training of maintenance vehicle certain problems common to all regions, drivers, worksite radar systems and road speed conducting studies and producing comprehensive bumps. Fifteen “Accident/Incident” bulletins were operating procedures based on employee experi- also issued. ence, in addition to divisional or outside expertise The Biodiversity Challenge reports were “trans- as necessary. Regional feedback and other infor- lated” into summary feedback reports and made mation is always included when the guides are available in the division’s sustainable develop- updated. ment virtual workspace. A “Contaminated locations and soil - Worksites” feedback day was held on 11 March 2010. For the first time at this type of event, several of the division’s European units participated.

On the ground Communication terminals

To make up for the fact that some employees do not have access to the intranet, Clemessy set up kiosks in the workplace. There are now about 50 at the various sites, located where people tend to gather, such as near coffee machines. New articles with information about company life appear each week, covering such topics as business successes, trade fairs, key figures and messages from General Management.

SUSTAINABLE DEVELOPMENT REPORT 2010 13 Responsible purchasing Responsible purchasing a new Group policy With a volume of e6.2 billion in 2010, purchasing accounts for more than 46% of Eiffage’s revenues. The Group regularly works with several thousand suppliers and subcontractors, of which over 650 have a framework contract. Maintaining and expanding this “supplier capital” is a top priority and a part of sustainability policy in its own right.

In 2009, Purchasing Coordination created a A CSR assessment is now a prerequisite for purchasing code of conduct. This commitment to entering into a long-term relationship with the improving purchasing practices continued in 2010 Group. Eiffage distributes a “Guide to Supplier with the publication of the “Eiffage Responsible Relations” setting out Purchasing Coordination’s Purchasing Policy”, which now guides the six divi- aims, commitments and expectations. At the same sions’ purchasing strategies. 2010 also saw the time, it commits to helping any suppliers, espe- development of maturity indicators for purchasing cially SMEs, that are interested in improving their practices and the appointment of a responsible- practices. A specific “sustainable development” purchasing officer, tasked with overseeing the provision included in standard contracts states policy’s implementation. Each division adapted the that Eiffage is a member of the Global Compact policy to suit its specific business line and action and expects its suppliers to respect its principles, priorities. including the prohibition of any form of illegal work or child labour, the fight against corruption and the Committed suppliers and subcontractors protection of human rights. This provision also The Group favours suppliers and subcontractors encourages initiatives that seek greater environ- that share its environmental and civic values, mental responsibility by exceeding industry stan- particularly those striving to reduce their ecolog- dards. Suppliers are asked to provide evidence of ical footprint, preserve biodiversity, and recruit their support for the development of eco-friendly disadvantaged and disabled workers. In late 2009 technologies and practices. In certain business and during 2010, Eiffage conducted a phased sectors, these measures can be quite detailed. rollout of its CSR supplier assessment system in Forclum, for example, asks its photovoltaic panel every division. In December 2010, 200 strategic suppliers whether they belong to PVCycle, an asso- suppliers representing over e160 million in expen- ciation founded in 2007 to set up a voluntary take- diture were assessed. This included those outside back and recycling programme for end-of-life PV France – for example, a supplier in Tunisia was modules. audited prior to signing a contract to produce work clothes for Eiffel employees. Giving opportunities to SMEs and local players Suppliers are listed and contracts awarded based on local and regional expertise and capabilities, such as those of SMEs and local branches of national suppliers. Eiffage gives priority to long- term relations with suppliers and avoids them On the ground becoming financially or technically dependent. One noteworthy example involved Eiffage Travaux Shared commitment Publics, which supported an SME in receivership by setting up an agreement enabling it to maintain In 2010-2011, Eiffage is working with a revenue level acceptable to its financial partners. AFNOR’s (French standards authority) responsible purchasing taskforce. Staff in the divisions’ Purchasing Departments also take part in other taskforces and in discussions on developing responsible purchasing (the CeSa Achats et Supply Chain association – HEC Paris business school).

14 EIFFAGE GROUP Context and organisation

Purchasing that makes a difference the wiring of electrical cabinets. A “disability sector” was created on Agora, the Purchasing Eiffage works to foster the employment of disabled intranet, so that the various sites could share their and disadvantaged workers, both internally and in subcontracting information and experiences. terms of temporary staff. Since 2009, contracts signed with temporary employment agencies focus Responsible and trained players on the ability of such firms to help the Group hire more disabled workers. One provision sets objec- Eiffage’s sustainable development goals require tives as part of a multi-year progress plan, and buyers to fully accept the challenges involved and apply them to every stage of the process. With this manager/disabled worker pairs (Eiffage/agency) in mind, Purchasing Coordination launched a two- are set up at the regional level. session training programme implemented by the Purchasing naturally finds a place at the table with divisions’ Purchasing Departments. The human resources, quality and prevention staff as programme uses the “Fournisseur” tool, which they strive to better integrate disabled employees. provides responsible-purchasing techniques. In Over and above the Purchasing Department’s 2010, one-third of buyers took the course, and active participation on the steering and monitoring training is continuing in 2011. Some divisions have committees, it is on the ground that buyers provide also developed programmes for new purchasing true value-added. employees. The orientation process at Eiffage Construction, for example, will include a day at the Practical initiatives are already under way in a Purchasing Department, where new employees variety of areas, including cleaning of work clothes, will learn about relevant tools, product categories groundskeeping and trade subcontracting such as and sustainable practices.

On the ground In-house initiatives

Our computers’ length of use has risen from three to four years, thus reducing costs and waste. Laser printers now have remanufactured cartridges, which are less expensive and cut carbon emissions. Individual water dispensers may soon be replaced by dispensers connected to mains water, which would cut carbon emissions by 40%. In addition, APRR launched a Green IT initiative to limit the environmental impact of information technologies. The action plan particularly focuses on the life cycle of equipment, from purchase to end-of-life management.

SUSTAINABLE DEVELOPMENT REPORT 2010 15 16 EIFFAGE GROUP Groupvalues

SUSTAINABLE DEVELOPMENT REPORT 2010 17 Values Strong and lasting values Since 1991, Eiffage’s Charter of Values and Mission Statement has served as a common, unifying foundation for the entire Group.

The values expressed, which were reaffirmed and ment Department produced an “Ethics & Commit- updated three years ago, underlie all of Eiffage’s ments” guide addressing every facet of Eiffage’s commitments to its internal and external stakeholders. ethical approach in a single document. This document, which sets forth Eiffage’s values and guar- The community forum on 25 March 2010, involving antees individual rights and responsibilities, is now the Group and its external stakeholders and spon- available on the Group’s intranet and websites. sored by Comité 21 (see p. 56), demonstrated the need for better public relations about Eiffage’s A Water Charter will round out these commitments ethical practices, especially in terms of preventing in 2011. Like the Biodiversity Charter, it will be corruption. In order to make the Group’s ethics widely distributed both within and outside the policy more transparent, the Sustainable Develop- Group and published on the intranet and websites.

Ethics & Commitments Guide: Summary Focus on Focus Eiffage Charter of Values and Mission Statement Sa feguards Fair competitive practices and fraud prevention • Internally (Whistleblowing: internal control) • Comply with rules (competition – insider trading) • Externally (scientific council - solicited • Prevent conflicts of interest (relationships ratings - verification of annual sustainable with third parties – sponsorship policy development report figures - dialogue – employees’ public activities) with stakeholders) Prevent corruption (bribes – gifts) Respect other people • Maintain health and safety • Prevent discrimination • Do not relocate • Do not use undocumented workers Respect suppliers • Purchasing code of conduct • Supplier listing • Respect subcontractors Environmental protection • Policy • GEODE • Biodiversity charter International commitments • Global Compact • Carbon disclosure project • Countdown 2010

18 EIFFAGE GROUP Group values Employee share ownership 1990-2010, 20 years of mutual trust For 20 years, employee share ownership has been the bedrock of the Group’s shared history with its employees, whose strong commitment to the open-end employee investment trust (SICAVAS) has set Eiffage apart from the other companies listed on the SBF 120. By division From 29 March to 12 April 2010, all Group employees In millions of euros 2010 2009 2008 – with the exception of those working at Clemessy – were given their annual opportunity to buy shares in APRR 15 17 20 the Eiffage 2000 SICAVAS. Eiffage Construction 46 53 64 Their investment was boosted by: Eiffage Travaux Publics 39 48 53 a matching contribution of 25% for any profit- Eiffel 6 7 4 sharing funds invested; Forclum 33 43 53 a matching contribution of 50% for any other contri- Head offices 2 2 2 butions: funds from incentive or personal savings Total 141 170 196 schemes or reinvestment of available shares; the option of spreading out payments over 12 months while still taking advantage of the 50% matching contribution. By funding source Employee share ownership, 2010 In millions of euros 2010 2009 2008 The results belied a difficult economic year: Eiffage Employee contributions 12 8 18 collected e141 million from 29,000 employees, representing 55% of the eligible workforce, compared Company loans - - 4 to 61% in 2010. Eiffage 2000 was thus able to increase Plan 12 10 9 11 its stake in Eiffage from 20% to 22%. Incentive scheme 31 38 40 Profit-sharing scheme 21 21 58 2010 subscribers One-off bonus - 22 - Total No.: 29,144 Workers: 2,283 Managers:1,107 Reinvestment 24 20 20 (2009: 32,700) (2009: 4,339) (2009: 768) Matching contributions 43 52 45 Total 141 170 196

New: Technical, clerical A redesigned anniversary edition 4,095 and supervisory To celebrate the 20th anniversary of employee share Breakdown of staff: ownership, the “Employee Shareholder Guide”, (2009: 7,093) new subscribers 705 distributed to all Group employees, has been rede- (2009: 1,986) signed. The guide provides essential information about employee shareholding and explains the financial aspects in terms that everyone can understand. A 20th anniversary survey Focus on Focus 2010, the 20th anniversary year of employee share ownership, provided a good opportunity for employees to answer an anonymous survey about the programme, which they have joined in large numbers for many years. On 19 March 2010, the results were presented to 550 SICAVAS coordinators, who were responsible for providing the information to all employees.

SUSTAINABLE DEVELOPMENT REPORT 2010 19 Personnel Management Safety is everybody’s business

Protecting the health and safety of employees is nothing new to Eiffage. Over the years, the Group has continued to consolidate and enhance its rigorous risk prevention policy, which is based on two essential considerations: a duty to provide safety and a goal of zero-accident operation. Areas for continuous improvement identified as applicable across the Group are disseminated in each division, via policy memoranda setting out a wide range of risk prevention measures suited to the particular features of each business.

An increasingly demanding improvement programme... There is nothing utopic about a target of zero occupational accidents. In 2009, this was achieved by one third of Eiffage Travaux Publics establishments. This promising result inspired the division’s risk prevention department in its 2010 policy memorandum dedicated to reducing the accident frequency rate, implementing the “ideas for risk prevention initiatives” strategy based on input from works managers, organising a risk prevention conference for management teams, etc.

Each year, the risk prevention specialists at Eiffage Construction draw up a national action plan. In recent years, implementing these plans has systematically yielded improvements in the occupational accident statistics, and 2010 was no exception. The division has now adopted a strict “zero tolerance” attitude to risks, applicable to all employees, regardless of their grade. Each company is required to produce an annual In its QSE manual, Clemessy advocates the same risk prevention plan based on its risk assessment. intransigent approach to the failure to wear personal protective equipment. The company’s For its part, Forclum implemented a three-part policy covers general risk assessment issues as risk prevention improvement plan (addressing well as specifying measures to counter specific organisation, management and technical issues), risks relating to traffic, alcoholism or exposure to and the division used the Qualivolta method to ionising radiation, for example. optimise its risk prevention network.

Occupational accident Annual severity Statutory severity frequency rate rating rating 2008 2009 2010 2008 2009 2010 2008 2009 2010 APRR 10.61 11.71 13.30 0.26 0.33 0.50 0.39 0.41 0.63 Clemessy NP 12.54 15.11 NP 0.34 0.45 NP 0.48 0.65 Eiffage Construction 25.68 24.74 21.19 1.01 1.04 0.85 1.89 1.51 1.73 Eiffage Travaux Publics 23.68 19.76 23.76 0.73 0.65 0.75 1.32 1.24 1.40 Eiffel 12.42 11.94 12.63 0.46 0.49 0.37 0.93 1.28 0.40 Forclum 14.72 15.33 16.50 0.44 0.56 0.54 0.72 0.82 0.80

20 EIFFAGE GROUP Group values

On the ground

Although the number of accidents involving motorway personnel has been significantly reduced in recent years, APRR’s goal is to eradicate situations that put them at risk. In the course of their work, employees are directly exposed to the hazards inherent to motorway driving, and the biggest factors in accidents include failure by motorists to keep a safe distance, speeding and exposure of workers while they mark out worksites. Sixteen employees volunteered to embody the image of the Group viaa a large-scale information campaign highlighting the men and women who work to keep motorists safe. Their faces now appear on the rear of the Group’s fleet of 456 vans, together with a powerful slogan: “Watch out for his life - he (or she) is protecting yours”. These vehicles serve as hoardings, ensuring that the campaign is seen by a large number of motorists. The rears of the vehicles were covered with a new micro-perforated material specially designed to stay clean, thereby ensuring maximum visibility for the driver.

Eiffel set an ambitious target of obtaining MASE leaders, etc.). The “Accident-free worksites” courses certification throughout the Metal division by 2011. for works managers were also maintained. The MASE label is awarded in acknowledgement of effective safety management based on a contin- Eiffage Travaux Publics organised seven “PPPP uous improvement approach. 1,000 - Meet the manager” events (compared with six in 2009). These sessions, which explore Lastly, safety is a strategic priority at APRR, which how to Predict, Prepare for, Protect against and is currently the French motorway operator with the Prevent accidents, were attended by a total of second-lowest employee accident rate and aiming almost 1,000 managers, engineers and works to become the safest in 2011. Over the years, the foremen. The 80 participants at each interactive division has fostered an ingrained safety culture, seminar were asked to think together about how and in June 2010, it launched an extensive risk they approach safety and involve their teams, and prevention campaign with the slogan “We are all also to rethink their role in implementing the responsible for safety”. accident prevention strategy. Eiffage Travaux Publics operates a comprehensive, ... But slightly disappointing results in 2010 three-stage safety training process: occupation- specific training (safety and risk prevention Although many initiatives – some new, and some module; the Safety & Prevention Guide and “Stan- launched several years ago – were implemented, dART Prévention” courses; training in delegating the quantified results achieved in 2010 were not as impressive as in the previous year. Training - The bedrock of efficiency Safety training accounted for 0.87% of the total amount of training provided by the Group. Safety courses were the main component of Eiffage’s effort to minimise occupational accidents and diseases. On the ground All the main training campaigns launched by the divisions in 2009 continued in 2010. These included: A well-deserved award Eiffage Construction’s “Domino effect” sessions. The Champagne-Ardenne subsidiary of Eiffage Travaux Publics By the end of 2010, some 9,000 employees had won the “Safety management and training” prize at the 2010 risk taken part in one of these events aimed at raising prevention & safety awards organised by the French road awareness of individual employees’ roles in acci- transport industry association (USIRF), in recognition of its safety dent prevention by demonstrating how an acci- management strategy based on extensive training. This training dent can be avoided by eliminating any one of the focused on induction measures for new recruits, the introduction risk factors in the chain of errors leading to it. of basic safety skills training, involvement by managers, the Forclum ran “risk prevention management” courses creation of dedicated multimedia tools and the introduction of attended by 235 executive managers and 800 work- regular risk prevention meetings and training sessions. site supervisory staff (worksite managers, team

SUSTAINABLE DEVELOPMENT REPORT 2010 21 effectively; and basic safety skills training); activity- Occupational diseases - Targeted related training (works, methods, qualifications including CACES safe driving certification, etc.); preventive measures and production site-related training (induction, Eiffage Travaux Publics worksite managers personal safety and health protection plans, risk attending risk prevention events in 2008 suggested assessment forms, etc.). several areas for improvement. The corresponding measures, implemented in 2010, notably targeted Clemessy, via its Institut des Métiers, now includes handling operations, movements and exposure to a section on safety in all its technical training noise. Concerning noise, for example, all employees courses. were provided with personalised hearing protection In addition to these initiatives organised at division devices. level, individual Eiffage Group companies have APRR also focussed on the noise issue, and implemented numerous processes to train and conducted a trial in which 50 employees in raise awareness among their employees. Road Auvergne were supplied with custom-designed ear maintenance employees in APRR’s Aube district plugs. This solution was subsequently rolled out to receive a daily risk prevention message relating to the Paris regional division’s road maintenance and the day’s planned activities on their worksheets, workshop personnel, who were also informed while Forclum Porte d’Auvergne teamed up with the about the harmful effects of excessive noise. police risk prevention unit to organise an awareness-raising debate with employees, together with an inspection of the vehicle fleet.

On the ground

Rollout of the MASE safety improvement baseline. At Eiffel, the decision, in late 2009, to adopt the MASE safety improvement baseline across the division was followed by exemplary initiatives in all Metal companies in 2010. The considerable safety experience acquired in the industrial maintenance business line (particularly by Eiffel Industrie and BAREP) was transferred throughout the division viaa a range of measures, including presenting the safety management system to the division’s top management, setting up a rollout monitoring committee, encouraging more experienced personnel to help newcomers familiarise themselves with the MASE baseline, holding information sharing and discussion meetings, conducting mutual audits and training auditors at new business units. A vehicle for a shared message. “Safety - All for one and one for all” was the leitmotiv behind APRR’s numerous risk prevention initiatives. The slogan “We are all responsible for safety” says it all: every employee who pays closer attention to their work is also helping to prevent an accident involving a co-worker. Each of the posters in the campaign (which are displayed in all workplaces and changed on a quarterly basis) addresses a universally applicable operational topic. Each is accompanied by a four- page guide for managers and supervisors, to help them get the message through to their teams and create an opportunity to initiate a constructive dialogue about safety. The guide identifies accidents associated with the risk addressed by the poster and describes the corresponding best practices. A Safety & Prevention Guide based on the latest standards. Eiffage Travaux Publics completely overhauled its Safety & Prevention Guide process, which now complies with the requirements of the OHSAS 18001: 2007 baseline.

22 EIFFAGE GROUP Group values

The division is also concerned with preventing lights businesses. Additional training materials musculoskeletal disorders, and has conducted were designed for the utilities, special services and regional trials of the StiMCore (Stimulation of telecommunications businesses. muscular coordination and reflexes) method, which uses a warm-up session to prepare the body Responsible collective behaviour for the physical stresses of work. Several Eiffel’s rollout of the MASE safety improvements employees volunteered to train as “coaches”, baseline, APRR’s “We are all responsible for safety” which, for 10 minutes each day plus 30 minutes campaign and Eiffage Construction’s “Domino once a month, will enable them to teach coworkers effect” training sessions are examples of the a series of stimulating movements that accustom Group’s initiatives aimed at fostering a collective certain parts of the body to effort, thereby enabling awareness of the role that individual employees them to respond without injury when required. can have in causing or preventing accidents. Risk prevention coordinators at Forclum received From a more operational standpoint, Forclum training in workstation ergonomics. In Normandy, organises quarterly pylon evacuation drills in real- one employee attended a training course on life conditions. Unannounced, “lifeline” trainers preventing risks associated with physical activity visit a site where a team is already working over- (including the risk of musculoskeletal disorders), head. The work is halted, the scenario is given, a with a view to training all remaining employees stopwatch is started and the drill begins. The within five years. element of surprise caused by this approach generates stress similar to that encountered in the Also at Forclum, but in a totally different area - event of an accident, making it possible to observe following reports by medical specialists of over- the line workers’ ability to manage that tension and weight and related disorders - roaming employees achieve the goal of evacuating the pylon in less received advice on healthy eating from a nutri- than twenty minutes. Such exercises demand real tionist and the occupational physician. teamwork, with each employee in a specific role for maximum effectiveness. When the evacuation drill Basic safety skills is over, the participants receive feedback identi- The basic safety skills training courses developed fying both the positive aspects and any points to be in 2007 by Eiffage Construction and Eiffage Travaux improved. Among other things, these debriefings Publics, and still in use today, consist of a three- have led to changes in the contents of the evacua- day programme attended by all employees, tion bag. including new recruits. Every three years, every employee takes part in a full basic safety skills Keeping a close watch on hazardous cycle. Between 2007 and 2010, some 24,000 employees from the two divisions received training. products These employees are scheduled to follow a new For years, Eiffage Travaux Publics and Eiffage cycle developed in 2010 for implementation in Construction have given preference to the use of 2011-2013. products with the least impact on health and the environment. A product database containing infor- At Forclum, Vigiattitude (vigilant attitude) training mation about the health and environmental risks teaches employees to assess their ability to detect of products used at their facilities has been devel- situations involving risks. The rollout of “Vigiatti- oped, and R&D projects are launched to replace tude” courses continued for the commercial/ any products that have a severe impact. For industrial electricity and street-lighting / traffic example, Oléoflux®, a plant-based flux developed

SUSTAINABLE DEVELOPMENT REPORT 2010 23 by the Eiffage Travaux Publics laboratories as an AREA locations, organising them by category. A alternative to oil-based fluxes, is not subject to any special procedure is required in respect of hazard symbols. Furthermore, the division has restricted-use products. A database identifying also prohibited the use of perchloroethylene for products that are hazardous to health or to the cleaning laboratory equipment fouled with hydro- environment (including crop treatments) is avail- carbon-based binders, replacing it with a proprie- able via the motorway operation intranet. tary Oléoflux®-based solution. Similarly, Eiffel has replaced the product previ- Making arduous occupations easier ously used in its metal component cleaning foun- Positioning and removing traffic cones along roads tains by an equally efficient alternative product, are physically tiring and potentially dangerous thereby preserving both employees’ health and the activities. In late 2010, APRR Paris invested in a environment. cone layer/collector with a view to having it tested Forclum has been working methodically for several by a number of teams. This special vehicle supplies years to find replacements for the carcinogenic, cones at the ideal height for workers, who no mutagenic and reprotoxic (CMR) products used by longer have to lean out of the truck to lay them. the company. Clemessy, for its part, is currently Eiffel invested heavily (e18.2 million in 2010) in new identifying all CMR products used by its staff, and machining and handling equipment, and optimised aims to replace 80% of them. its production lines. As part of this programme, At AREA, the Technical and Road Maintenance a workshop was refitted at its plant in Fos-sur- department and the employee safety division Mer, resulting in improved working conditions for performed a joint inventory of all products used at employees.

On the ground APRR’s STOP initiative

“Your safety depends on you” is the basic principle behind the STOP initiative launched in the Avallon district. Before starting work on a project, the team is encouraged to think about the risks entailed and to adopt suitable counter-measures. This approach encourages employees to come up with ways of enhancing their own safety and that of their coworkers, simply by stopping to think before carrying out their tasks.

24 EIFFAGE GROUP Group values

At Forclum, an analytical audit was launched as The divisions also took targeted action on addic- part of the work of the National Safety Committee. tions. For example, Forclum produced a teaching The occupational physicians at Forclum Énergies aid for its weekly risk prevention chats (causeries Services notably used heart-rate monitors to study prévention), while Clemessy specified the appro- tasks involved in work on high-voltage power lines, priate conduct for dealing with a co-worker and the occupational health department carried suspected of being under the influence of alcohol out a job assessment relating to Forclum Midi- or other drugs, and produced an authorisation Pyrénées’ coil winding activities. request form for use when planning events where drinks might be served. APRR Rhône widely A new impetus for tackling addictions distributed a leaflet on addictions produced by “Vis In late 2010, the Group implemented a plan to ta mine” - the group in charge of health risk prevent addiction-related risks at the Eiffage prevention strategy in the Rhône region. This Travaux Publics Rhône-Alpes Auvergne pilot leaflet presents key figures, basic regulations (in facility. This plan, devised in partnership with the Labour Code, Highway Code and company Restim - a consulting firm specialising in alcohol rules) and certain other relevant information in an and addiction issues affecting businesses - is engaging, entertaining format. backed by company rules banning alcohol in the workplace, and provides for a special procedure in Studying solutions to relieve hazardous situations. Employees are not allowed occupational stress to take up or remain in their work positions if their In today’s world, no sector of activity is free from blood alcohol level exceeds the statutory limit for psychosocial risks; as a result, several Eiffage divi- driving. Festive events at which alcohol is served sions took action to assess the severity of the situation. are carefully managed, ensuring that alcohol-free drinks are also available, as well as breathalysers and “designated drivers”.

SUSTAINABLE DEVELOPMENT REPORT 2010 25 IN ACTION An anti-stress programme at Eiffel Metareg Aquitaine has launched a campaign to tackle stress in the workplace, involving numerous partners from within the Group and outside. The aim is not to teach employees how to cope with stress, but to reduce or eliminate stress at source by addressing its causes. A diagnostic assessment of work situations, and notably production tasks in stressful environments (such as overhead work or work while wearing hazardous environment suits or in very hot surroundings), has already been carried out, and will be followed by an action plan.

Eiffage Construction conducted an opinion survey new module covers the various factors that contribute of all employees. The results revealed a level of to employees’ physical, mental and social well-being, satisfaction above the national average for private- including healthy eating, climate conditions, germs, sector companies, with 80% of respondents reporting physical activity, noise, vibrations, chemicals, addic- good working conditions. However, this overall tions, well-being in the workplace and psychological average masks certain discrepancies, which will be support. This module was developed with assistance analysed to identify areas for improvement. from independent specialists including a nutritionist, the occupational physician, the construction industry Clemessy conducted a survey on stress in the work- safety association (OPPBTP), the health insurance place, using the “Working conditions and control organisation (CRAMIF) and the health education questionnaire” (WOCCQ©). Employees’ stress levels agency (INPES). are average, at 52.36 compared with a baseline score of 50. This survey was part of a broader A stitch in time saves nine strategy aimed at analysing the collective causes of From a risk prevention perspective, when greeting stress and developing solutions to mitigate them. permanent or temporary employees arriving at a A company agreement on “Preventing stress and project site, it is not enough to simply show and have psychosocial risks” signed by APRR in 2010 also them sign an individual health and safety plan provides for the identification of collective causes of (PPSPS) or risk prevention plan. In addition to the stress. This agreement defines three basic catego- statutory obligation to systematically provide safety ries of data: health and safety indicators (occupa- training for new recruits - with which Eiffage scrupu- lously complies - the Group regularly takes other tional accidents, sick leave, etc.), workforce measures, such as presentations covering worksite indicators (absenteeism, staff turnover, etc.) and organisation, job-specific risks, risk prevention the results of a survey of employees. The survey measures, hygiene facilities and the circumstances was conducted in late 2010. A similar agreement is in which employees are entitled to refuse to work. set to be reached at AREA in 2011. At Eiffage Travaux Publics, every new employee Eiffage Travaux Publics defined a series of occupa- takes the basic safety skills course within two tional well-being indicators, which will be tracked on months of being recruited. a quarterly basis in 2011. The division also produced a new module for its basic safety skills training, to help Forclum overhauled its safety induction procedure employees avoid damaging their health at work. The and the related tools. The induction form, completed

No discrimination between temporary and permanent workers

The company’s social responsibility extends to permanent employees and Commitment temporary workers alike. Accordingly, the temporary employment agencies that have signed framework agreements with Eiffage must provide basic safety skills training to the employees that they send to Eiffage Construction and Eiffage Travaux Publics sites. The two divisions have developed a specific assessment test that temporary workers must pass before being accepted at the site. Once their assignment has begun, they benefit from the same risk prevention initiatives as any other employee. Forclum is currently working with selected temporary employment agencies with a view to sharing statistics and analyses relating to occupational accidents.

26 EIFFAGE GROUP Group values

IN ACTION A reference guide The committee on health, safety and working conditions (CHSCT) at Clemessy Mulhouse has developed a catalogue of personal protective equipment. This catalogue, which will be used by the whole division, defines selection criteria for each item of equipment and identifies suitable commercially-available products.

by the site manager for each newly-arrived employee, The cones are easier to access for loading into and addresses the potential risks and the corresponding unloading from vans, and a hand truck is provided, prevention measures. The manager is responsible enabling employees to maintain a better posture. for checking that the employee has the necessary personal protective equipment and any certifica- The risk prevention meetings organised by Eiffage tions or permits required for his task. Travaux Publics for its worksite managers yielded numerous suggestions for improvements, 33 of New recruits at Eiffel are presented with a welcome which were directly related to equipment. The divi- booklet and take a compulsory training course. sion began to implement these suggestions in They are guided by mentors who help them to 2010, and a number of innovative solutions were assess the risks associated with their jobs and adopted where the appropriate equipment was not determine appropriate preventive measures. The commercially available. For example, an impact course syllabus was extended in 2010 to include barrier devised and used on the A65 Pau-Langon topics such as sustainable development, ethics motorway project, prevents trucks from striking and disabled working. bridge decks and overhead power lines while their platforms are raised. Suitable equipment for more effective Eiffage Construction Centre-Est invested in a robot protection that sands the contact surfaces on concrete shut- Choosing appropriate equipment is a factor in tering. As a result, servicing formwork is simpler helping employees to travel and work more safely. and generates less dust. In Marolles, APRR set up a weather-proof cone A simpler but equally effective idea consisted in storage area. flying a flag over the site where the Cité Sanitaire

SUSTAINABLE DEVELOPMENT REPORT 2010 27 On the ground Eiffel sends out positive messages

All too often, safety-related communication involves bad news about accidents. To encourage the adoption of best practices, Eiffel has made a point of communicating positively, viaa “Scoop” leaflets focusing on awareness, behaviour, organisation, order and risk prevention, and describing best practices in the areas of health, safety and the environment. The seven Scoop leaflets already produced are distributed widely within Eiffel Industrie.

health complex is being built in Saint-Nazaire. The At Eiffage Travaux Publics, best practices are being colour of the flag (red, orange or green) indicates spread by two key means. The first of these, a risk the wind speed forecast for the site. This informa- prevention feedback form, describes initiatives tion, together with anemometer readings, guides that have delivered a successful, reproducible crane operators and ground crew during handling result relating, for example, to the organisation of operations. emergency assistance, training for vehicle operators or the use of speed cameras at worksites. The Sharing and pooling - Highlighting second tool is the “incident and accident news- flash”, which is distributed widely by email, best practices ensuring that as many people as possible (manage- Increasing numbers of reproducible, effective risk ment board, regional directors, regional risk prevention measures are being taken at all Eiffage prevention managers, human resources depart- locations, and the divisions have decided to ments, etc.) are informed promptly. promote and share these best practices. Similarly, Forclum produces “incident sheets”, One method involves organising in-house competi- which describe the circumstances of an incident tions, such as the “quality, safety, environment and and suggest preventive measures. It also produces innovation (QSEI) challenge” hosted by Eiffage “local risk prevention initiative sheets”, which Construction, and APRR’s “risk prevention highlight initiatives developed by individual facili- ribands”, which have, since 1997, been awarded to ties and are distributed throughout the division in a the business units with the lowest occupational standardised format. accident rates in recognition of the efforts made by employees to reduce the risks inherent to their professions.

28 EIFFAGE GROUP Group values Personnel management Training to benefit employees and the company Continuing vocational training supports the human resources policy, which in turn supports the company’s strategy and projects. Such training represents a significant investment by the divisions, contributing to employees’ professional development by providing opportunities for long-term advancement.

Employees also have access to training schemes that they can use at their own initiative, based on IN ACTION the number of hours worked (the DIF “individual right to training” programme, for example) or Clemessy Institut des Métiers seniority (skills assessment). This enables them to (Job Training Institute) receive training throughout their careers. The The Institut des Métiers, which trains over training departments thereby support the develop- 1,000 employees each year, aims to support internal ment of employees who express a desire for career mobility, advancement or change. advancement and transfers, maintain and enhance skills, use its own resources to prepare and train the In addition to safety training and work-study next generation, and develop a proud sense of programmes, the divisions’ training plans in 2010 belonging. Training is custom-designed, with a wide mainly focused on enhancing knowledge and skills, and practical selection of hands-on and immediately through qualification courses wherever possible. applicable training for everyone from operators to This is a major priority both at Clemessy, where 26% managers. The institute offers 130 courses on topics of employees took a training course in 2010, and at such as safety, development of personal effectiveness Eiffage Travaux Publics, where qualification courses and mastery of technical and cross-disciplinary skills.

Eiffel: Kazakh technicians

Focus on Focus learn new skills

From May to December 2010, Eiffel Industrie Rhône-Alpes trained some 30 technicians from Kazakhstan in mechanical and electrical maintenance. The goal was to teach them new skills during a special eight-month programme, developed by Eiffel Industrie and taught in English. This innovative skills transfer programme provided theoretical and practical learning at a training centre, as well as hands-on training at our customers’ actual worksites. In 2011, the trained operators will perform maintenance work on oil units at the Kachagan field in the Caspian Sea. Developing this type of training requires complex logistics, including: customized learning content and scenarios; classes taught in English for each trade; all aspects of the relocation and daily needs of the Kazakh technicians, who work on fixed-term contracts during their stay in France; the creation of a dedicated training centre for the programme.

SUSTAINABLE DEVELOPMENT REPORT 2010 29 represented 24% of all training programmes, To ensure complete safety during training, the divi- compared to 19% in 2009. sions developed special facilities for training workers under realistic conditions. APRR, for example, Training and VAE for workers turned a disused two-lane, two-way ramp on the A6 As part of its skills development policy, Forclum motorway into a training site, teaching road workers continued to provide training in conducting worker and crews monitoring road conditions how to put up performance reviews, with the goal of imple- and remove road signs and alter the normal flow of menting the programme division-wide by end-2010. traffic. At one of its equipment storage facilities, At the same time, 5,637 Forclum workers partici- Eiffage Construction Paris Region created a facility pated in training as well. At Eiffage Construction, for training workers in Basic Technical Skills (BTS). 5,660 workers (52% of the total number) received training in safety procedures, driving skills and The divisions also focused on “Validation des masonry for structural work. acquis par l’expérience” (VAE), a legal right to use job experience to acquire a professional degree or At Clemessy, workers represented 43% of trainees. certificate.

Training Concessions APRR Eiffage Holding Eiffage TP Eiffel Forclum Clemessy Construction Company Cost of health & safety training (%) 2008 0.12 0.97 0.88 0.07 0.85 1.06 1.06 NP 2009 0.10 1.07 0.90 0 0.79 0.95 1.06 1.54 2010 0.07 0.98 0.82 0 0.55 1.01 1.02 1.56 Total training cost (%) 2008 0.59 3.90 2.41 4.23 1.75 2.22 2.76 NP 2009 0.56 4.06 2.40 0 1.64 2.12 2.85 3.97 2010 1.27 3.95 2.60 3.25 1.53 2.01 2.82 3.77

(The figures refer to percentage of payroll.)

30 EIFFAGE GROUP Group values Personnel Management Work-study On the path to permanent employment In 2010, as in previous years, Eiffage helped several thousand inexperienced young people and low-skilled adults obtain a diploma that will open doors to a lasting job providing entry (or re-entry) into the workforce.

The work-study programme, which combines theoretical coursework at a school or training centre with on-the-job training at the company, offers an excellent opportunity for paid, qualifying training under an apprenticeship or work-study contract. Trainees can receive a wide range of diplomas or certificates, from a vocational aptitude certificate to an engineering degree. All Eiffage divisions have work-study programmes In every division, a very high percentage of work- as a means of transferring skills and identifying study trainees pass their exams – up to 100% at future employees. Some divisions, such as Eiffel Eiffage Construction Côte-d’Or and 93% at the Eiffel and Eiffage Travaux Publics, have decided to open de Lauterbourg plant. These remarkable results are their own training centres. More specifically, with testimony to the young people’s clear commitment the creation of two new schools in the Gironde and to training and to the quality of the instructors, who Pas-de-Calais areas of France, all seven Eiffage combine good teaching with high expectations. A Travaux Publics regions now have their own survey of Clemessy trainees found that: 94% training centres. consider the company a good training ground. For many of them, the work-study programme leads to permanent employment within the Group. For its part, Eiffage Travaux Publics hired 60% of IN ACTION its young trainees in 2010 (Group objective: hire 40% of the total number of graduating trainees who do not continue their studies). Tutoring for work-study trainees “Provide work-study trainees with volunteer tutoring from young Eiffage engineers to improve their theoretical knowledge”. Forclum fulfilled this objective of the Eiffage Diversity & Equal Opportunity Action Plan (DEOAP) by setting up a pilot project in the Paris region. Since March 2010, Work-study in figures: number of trainees (1) four engineers have been individually tutoring four trainees in maths, French and the physical sciences. 1,366 An initial assessment of the pilot project was highly positive in terms of both academic and job performance. 699

113 183

APRR 594 Clemessy 200 Eiffage Construction Eiffage Travaux Publics Eiffel Forclum

(1) Apprenticeship and work-study contracts

SUSTAINABLE DEVELOPMENT REPORT 2010 31 Personnel Management Meeting managerial challenges with the CREFs The Eiffage Regional Training Centres (CREFs), which opened in 2005, provide essential training to managerial staff through targeted modules covering key areas such as management, labour relations, the legal environment, financial management, sustainable development and sales.

The CREF modules provide the support The “Operational Labour Manage- managers need as they take on more ment” module seeks to limit the use of Generational balance responsibility. The development of lasting temporary workers and encourage a ties, a better knowledge of the Group and systematic search for alternative solu- 46% of trainees are between the ages of the comparison of different perspectives tions. Ninety-six trainees participated. 35 and 49 (those of staff managers and line The course will be further promoted in managers, for example) are additional 2011, notably in the Energy division. benefits of cross-divisional training. The “Business Ethics” module describes 2010 Results the business practices that comply with the Group’s code of ethics. The course Managers have been showing an increasing drew 408 participants in 2010, with interest in CREF training programmes, increased attendance expected in 2011. with the number of participants rising 35% of trainees 19% of trainees are significantly in 2010 (up 46%). In particular, Certain other modules, particularly are under 35 aged 50 or above the new “Business Ethics” course attracted “Sales”, “Sustainable Development” and over 400 employees in the last quarter “Recruitment”, have been updated to alone. reflect trends in the Group’s markets, Noteworthy fact in 2010: for the ﬁ rst time, businesses and commitments. the group included some 30 people in their 60s. Matching training with needs In order to meet needs and update skills as effectively as possible, CREF increased the number of modules to 20. The new courses meet human resources and Gender balance business management requirements: Women represent 9.2% of trainees The “Managing Diversity” module supports the rollout of the Group’s 2,053 2,809 DEOAP. It helps line managers to 1,914 1,926 familiarise themselves with equal opportunity resources before taking 1,449 any decisions. Seventy-nine managers took the course in 2010 and some 100 Training Number of are scheduled to take it in 2011. modules Sales 2 The “Mid-Career Assessment” coaches managers in the most effective ways to Business Ethics 1 76 conduct these new interviews, using Management 3 80 162 Group materials shared by all busi- 2006 186 Annual Performance Review 1 259 nesses. The course was tested in 2010 2007 before being offered in 2011. Mid-career Assessment 1 2008 Recruitment (and Non-discrimination Policy) 1 2009 Women 2010 Financial Management 3 Labour Relations 3 Legal Affairs 2

Note: at Eiffage, women represent Sustainable Development 1 approximately 13.5% of managerial staff. Managing Diversity 1 Operational Workforce Management 1

32 EIFFAGE GROUP Group values Personnel Management Eiffage Institute the Group’s “ideas factory” This year, once again, the Eiffage Institute, a corporate university created in partnership with ESSEC business school, welcomed two new classes to the Cergy-Pontoise campus: class No. 10 graduated in June 2010 and class No. 11 began in September. The programme, which has no connection with the construction

Focus on Focus industry, serves primarily as an opportunity for personal development. Over an eight-year period, ESSEC It helps participants meet the professors have instructed more than 230 potential managers during a flex- challenges of organising work and time, MBA-equivalent programme. managing change, while giving them a chance to exchange knowledge and The programme offers a core curric- practices derived from their diverse ulum (strategy, finance, personal backgrounds in the Group and to put development, communications, change any management difficulties they have management, etc.) and brings in encountered into perspective. speakers to discuss highly topical issues, including the Phosphore projects and eco-districts; public-private partnerships and concessions; psychosocial risks; diversity and non-discrimination; multicultural management; INTERVIEW with group 5 conflict management, lobbying and EU institutions; and geopolitics. The trainees must also work in groups of four to devise an action plan of the “Eiffage Republic operations course in 2011 direct relevance to the Group’s busi- School”. We made other to decide whether to create a new ness. The aim is to prepare a summary recommendations as CREF module. In addition, the new analysis of the issue and formulate well, such as developing Institute class of 2011 will look practical recommendations that can a course on complex more deeply into the training be implemented after approval by operations, providing needs and employment options General Management. support to managers of mid-to-late-career employees during the mid-to-late- (those over 45). What topic did you discuss? career stage and standardising Is management training cross-divisional training by using What’s the value of this type at Eiffage geared toward future multimedia based on both of work? jobs and skills? existing courses and new The project’s recommendations courses that promote and multi-division teamwork What did you recommend? management development. create cohesion within the First, we suggested continuing group. It also helps us put our CREF training, which has been Is the Group going to daily routines into perspective. a success and is the only implement these Finally, the close ties forged by initiative of its kind in the recommendations? the class members improve construction industry. The Group plans to review the coordination among the different We also suggested keeping contents of the complex divisions. IN ACTION In June 2010, recommendations by one of the groups led to the Another fruitful issue under discussion was the relevance of implementation of a pilot project in the Normandie Centre region. Eiffage’s management training. Following a review, training paths for The project involves appointing a cross-divisional job retention coordinator four key employee categories were mapped out: works foremen and responsible for handling the return to work of any staff member who business managers; department heads and operations or branch has been absent for a long period. The new position will be assessed managers; site or subsidiary managers; and regional directors. for effectiveness in 2011, and its continuation will be decided after In addition, the creation of a new CREF training module on managing 18 months. The project receives partial funding from the Sustainable complex projects is being considered. Development Department.

SUSTAINABLE DEVELOPMENT REPORT 2010 33 Personnel Management A shared culture of diversity In recent years, Eiffage has been working to create a sustainable culture of diversity within the Group. Buoyed in 2010 by the deployment of the Diversity & Equal Opportunity Action Plan (DEOAP), Eiffage moved from a traditional commitment (beginning in 1991, its Charter of Values stated that “social diversity is the rule at our worksites”) to boosting its efforts across the board and standardising its practices.

The DEOAP commitments are broken down into cross-divisional or topic-specific measures in the areas of recruitment, gender equality, disabilities and senior employment. They apply to all of the divisions.

The Eiffage DEOAP: gender equality

Cross-divisional measures: Hire women managers. The goal is to hire in proportion to the number of women

Commitment who receive an engineering or a business degree, i.e. 18% and 50% respectively. Implement the Terrafemina report’s recommendations (see 2009 annual report, p. 40) concerning women’s networks and mentoring.

... and other measures Produce an annual status report comparing male and female employment in all divisions. Ensure each year that there are no significant gaps between men’s and women’s average salary increases. In each training plan, set a male-female trainee ratio and aim for parity except in safety training.

34 EIFFAGE GROUP Group values

A wide range

Focus on Focus of comments As evidence of the Group’s determination to make diversity Gender equality: from goals to progress a management priority, the Eiffage Regional Training Centres’ (CREF) While many Eiffage occupations have traditionally “Managing Diversity” programme been held by men, the Group now employs female debuted in 2010 (see p. 32). bricklayers, crane operators and engineers. To Feedback from sessions in Nancy ensure further progress, Eiffage has decided to and Bordeaux: launch a comprehensive initiative based on its DEOAP. The gender parity objectives, set in 2010, Magali: “The training gives you target recruitment and equal treatment. These goals perspective and opens your mind. require special assessment and analytical tools. I really liked the way they supported the different generations. It’s very important that the HR departments participate in this”. Denis: “Very interesting. I thought there were two parts to it: the first dealt with diversity concerning older employees, ethnicity, gender IN ACTION equality and disabilities, while the second concerned different A pilot mentoring project generations, which was really Eiffage’s General Management initiated a pilot mentoring project concerning fascinating, since this accounts for the role of Group engineers. This project gave rise to a discussion forum 80% of our problems”. that brought together 10 mentees and 10 mixed-gender pairs of mentors (a first Édouard: “I learned a lot during in France) for nine months, from November 2010 to the end of June 2011. the training about all forms of The mentees are generally under age 30 and have worked for Eiffage less than discrimination. The presentations five years, while the mentors have considerably more experience. were lively, with co-facilitation and The 10 engineers and 20 mentors met regularly with two consultants from case studies. Personally, I learned Campanieros for the purpose of identifying obstacles, misunderstandings, a great deal about managing inaccurate information, and substandard behaviours and decision-making processes differences”. that lead to different career paths, especially in the operations field. Clémence: “The course did a good The group will make practical recommendations resulting in the implementation of job of raising our awareness of corrective actions in summer 2011 after receiving approval. prejudice, stereotypes and discrimination”. Philippe : “I learned a lot of things I didn’t know before. I particularly liked the intergenerational management course, especially the ‘Xs’ and ‘Ys’. Knowing how to manage the different generations will be essential to companies’ future success”. Édouard (a different one): “I also think that a subject like intergenerational management is very valuable. It’s our future”.

SUSTAINABLE DEVELOPMENT REPORT 2010 35 Personnel Management Seniors hiring and retention In 2009, all Group divisions had developed an action plan for senior employees. In 2010, they broke them down into practical measures based on two major goals: job retention – enabling skills transfer – and job search assistance for senior employees, while keeping in mind the Group’s DEOAP objectives.

General policy Employee retention In early 2010, the Eiffage DEOAP defined areas for All divisions have taken steps to retain older improvement in managing senior employees, employees by, for example, appointing senior coor- mainly in terms of career monitoring: the option of dinators (Forclum) and career coordinators (Eiffage changing the annual performance review into a Construction) to their human resources teams and mid-career assessment (a CREF seminar is also training managers to conduct mid-career assess- devoted to managing these meetings, see p. 32); a ments (APRR). skills assessment conducted as part of the DIF “individual right to training” for any employee over These efforts have already proven their value. At 45 who requests it; annual verification that employees Eiffel, two Lauterbourg plant employees over the over 50 participated in training in the same propor- age of 55 were granted flex-time and 23 others tion as other employees; and annual tracking of changed jobs. Clemessy exceeded its company- individual pay rises and changes in status. agreement senior-retention objectives (13% vs. 11%), and further evidence is provided by the Recruitment percentage of employees over 50 who supervise trainees, a figure that has reached nearly 20%. Each division is free to set its own objective, but all must follow the same guideline: all qualifications being equal, age cannot be a discriminating factor. Eiffel hired 120 employees over 45 years of age. APRR signed 11 senior contracts under a French scheme for people over 57 registered with the Pôle Emploi government job centres who have not accu- mulated enough years of service to claim retirement benefits, while Eiffage Travaux Publics crossed the 3% hiring threshold for those over 55.

36 EIFFAGE GROUP Group values Personnel Management Integrating disabled workers priorities and action Each disabled employee’s situation in the workplace is different and is based on job requirements, working conditions and individual abilities. Companies thus face a major challenge: finding ways to integrate disabled people on a case-by-case basis so that they can fully contribute to the company’s overall performance.

In 2009, Eiffage’s management embarked on a large-scale disability awareness campaign, making sure to address every facet of this issue, including Eiffage collective agreements and the Carrefour des jeunes event (Young Employees Conference). The divisions mainly focused on the disability plan. These efforts continued in 2010 but were expanded to address four major priorities: change attitudes toward disabled employees; improve recruitment and integration; promote retention; subcontract more work to the sheltered These targets, like all other commitments that and supported employment sector. promote the employment of disabled workers, were included in both the dedicated company-level The Group asked its divisions to set numerical agreements (APRR) and in the collective agree- targets for the hiring of disabled workers by 30 ments signed by the various divisions (Forclum, April 2010 based on their specific situation and the Eiffel, APRR and others) with AGEFIPH, a key player nature of their jobs. in the employment of disabled people in France.

Eiffage DEOAP: disabilities Measures Set up a planning procedure for managing work accident victims’ return to work. Meet with every employee returning to work after a long absence (over two months). Select a pilot subsidiary in each Commitment division and test the procedure. Try to improve attitudes towards disabled employees. This issue is specific to each division, but good practices will be systematically shared (see the Forclum film and the Eiffel disabilities guide). Appoint disability coordinators or create a credible solution demonstrating the Group’s comprehensive management of this issue. Have an outside firm train disability coordinators. Protect the right to retraining for disabled employees or those who become disabled; no employee who has been the victim of a work accident may be dismissed without the prior agreement of the division’s chairman. S ubcontract more work to the sheltered and supported employment sector. Provide a responsible- purchasing tool. Provide information Group-wide on possible types of responsible purchasing.

Best practices Continue to develop employees officially recognised as “disabled workers”.

SUSTAINABLE DEVELOPMENT REPORT 2010 37 Changing attitudes toward disabilities Forclum’s large-scale information campaign, which includes a film, a guide and posters, has led Improving the recruitment, integration, retention to an increase in the number of officially recog- and career development of disabled workers is a nized disabled workers. In the Poitou Charente goal that, first and foremost, requires dispelling region, this rise has even led to a 6% disability common misconceptions about disabilities. The employment rate. Similarly, efforts undertaken by 2009 awareness campaign was largely designed to Eiffage Construction Nord-Pas-de-Calais have led achieve this goal. to the identification of 101 employees with probable This year, the divisions conducted numerous infor- disabilities. One-quarter of them have already mation and training programmes, both for non- been officially recognised as disabled workers disabled staff and for employees who remain silent after receiving assistance with filling out govern- about disability problems due to a lack of knowl- ment application forms. edge or a desire not to appear disabled. While each division developed its own awareness tools, feed- Improving recruitment and integration back and best practices were shared. The agreement Eiffage Construction signed with AGEFIPH in late 2009 commits it to hiring 40 As part of France’s 14th National Disabled Employ- disabled people on permanent contracts or fixed- ment Week in November 2010, APRR’s intranet site term contracts of more than six months, and to posted a disability quiz. Eiffage Construction held entering into 10 work-study contracts over a two- management awareness half-days and widely year period. The hiring process for about 10 people distributed a variety of informational material was already underway at end-2010. throughout the year, such as a poster, brochure, guide and film. Newly hired managers also received Eiffel set an objective of hiring 24 people over two awareness training during their orientation week years, and provided the necessary resources, setting via a sketch performed by the Ligue Majeure up partnerships with the Pôle Emploi and Cap Emploi d’Improvisation (an improvisational group). government job agencies as well as Hanploi.com, the leading online job board for disabled people. In partnership with AGEFIPH, Eiffel developed an awareness guide called “Integrating disabled At end-2010, 3.67% of Eiffage Travaux Publics workers: mission possible”. With 4,500 copies employees were recognised as disabled, nearly distributed, the guide describes disabilities in a double the rate of 2007. clear and simple manner and explains how to gain official recognition for disabled employees in the At APRR, where an audit confirmed that its workplace (RQTH: Disabled Workers’ Recognition(1)). motorway-operation work may be incompatible The goal is to convince employees who do not with disabilities, the objective is to employ 3.1% of declare their disability that it is possible to find disabled workers by 2012, compared to 1.9% in solutions allowing them to remain on the job. 2009. The company-level agreement also calls for increasing the number of disabled people in (1) Enables workers to benefit from job search and related assistance. training and work-study programmes. The Engineering and Information Systems Depart- ment hired a senior employee who had suffered a On the ground car accident as well as a young work-study trainee with a muscular disease. A disability-inclusive purchasing In July, the Purchasing Department hired a man policy who had become deaf after contracting meningitis. A TadeoBox was installed to accommodate his Purchasing naturally finds a place at the table with human disability. This tool is a computer-webcam combi- resources, quality and prevention staff as they strive to better nation connected to an outside platform that integrate disabled employees. It is on the ground that purchasing provides a translation in French sign language and provides real added value. For more information, see p. 14. instant speech-to-text transcription for telephone conversations, meetings, etc.

38 EIFFAGE GROUP Group values

IN ACTION Job transfers or retention: a collaborative effort At Eiffage Travaux Publics Nord, a heavy vehicle operator became a dispatcher, a lorry driver became a warehouseman, and a construction professional was offered a job in the Personnel Department. These three successful job transfers took place with the help of the Dunkerque branch of SAMETH (Disabled Workers Job Retention Support Service) and the APAHM (Assistance to People with Motor Disabilities) association. At Forclum Quercy Rouergue Gévaudan, accommodations were made to an employee’s workstation following a non-work-related accident. The employee’s doctor, a social worker, AGEFIPH and the Rebâtir (“Rebuild”) association worked together to analyse the workstation and identify adaptive equipment, such as a lift table and special platform.

Forclum Aquitaine Limousin made accommoda- detailed information brochure to improve coopera- tions (access ramps and accessible toilets) for an tion with the sheltered and supported employment employee in a wheelchair participating in a work- sector. Eiffage Construction made a commitment study programme as an engineering department to do business worth e80,000 with this sector. At estimator. end-September 2010, the figure stood at e270,000. Promote job retention Forclum’s Purchasing Department set numerical targets for subcontracting work to ESATs and Whether workers are disabled when hired or supported businesses in each region, with the two- become so later, every effort is made to keep them fold objective of increasing the service volume and on the job, ranging from adapting their work status developing new skills in these organisations. (type of job, hours, location, etc.) to improving their Several regions created actual partnerships with qualifications (skills assessment, training, etc.). sheltered workshops, in such areas as electrical These measures are most likely to succeed in part- cabinet wiring and railing manufacturing. The nership with occupational health services, Purchasing Department also outsourced a data AGEFIPH and SAMETH. entry project performed in its own offices. Lastly, AREA greatly stepped up its efforts to improve Forclum subcontracted with an ESAT to print disabled employees’ workstations in 2010, internal communications materials for its Disability including adaptive wheelchairs, car seat frames, Plan. telephone equipment for the hearing-impaired, and a noise-reduction device for a multi-person office with a hearing-impaired employee. Eiffage Construction focused its efforts on planning ahead. All employees absent for over two months, for example, are informed that they can have a medical examination at the occupational On the ground health service before returning to work. In addition, if the occupational physician determines that the Regional coordinator network employee is unfit, the region’s disability coordinator is informed. Appointing disability coordinators in every division was one of the DEOAP objectives for 2010. Eiffage Travaux Publics, Eiffage Subcontract more work to the sheltered Construction, Eiffel and Forclum have all designated and trained and supported employment sector disability coordinators in each of their regions; these coordinators are employees from the Human Resources or Prevention The latest priority, shared by all Group divisions Departments. Their role is to develop practical measures for their and included in the 2010 DEOAP objectives, companies’ disability action plans, then coordinate and monitor consists in outsourcing more work to Établisse- ments et Services d’Aide par le Travail (ESATs), a them during implementation. They also assist disabled workers sheltered workshop and social service agency for and those who seek official recognition as such. Lastly, they serve the disabled, and to supported businesses. These as liaisons between their companies and the many outside players organisations provide disabled people with voca- in the disability field. tional opportunities in such areas as service provi- Forclum also appointed a project manager and a disability project sion (food services, landscape maintenance, coordinator for the division. A total of 260 employees are packaging, etc.) and manufacturing (office participating in the six-module disability course. supplies, cleaning products, etc.). By using them, Eiffage helps disabled people outside the company to re-enter society and the workforce. APRR has pledged to increase revenues from work outsourced to this sector by 30% by 2012. Steps have been taken to raise awareness among Purchasing employees. AREA has published a

SUSTAINABLE DEVELOPMENT REPORT 2010 39 Personnel Management Basic skills driving personal and professional growth Insufficient command of basic skills is not only an obstacle to social integration and career advancement, but also a risk factor in jobs where understanding instructions is an essential requirement, especially when it comes to safety.

Learning, relearning, honing literacy skills and Eiffage Construction Centre-Est developed a improving skills in general are the major objectives French-language course. Six workers took the of the basic skills training courses offered by the two-hour weekly course at the Évian-les-Bains Group’s companies. Included in the DEOAP (Diver- secondary school worksite in the Rhône-Alpes sity & Equal Opportunity Action Plan), the fight region, with instruction provided by Éducalis. against illiteracy has expanded in the divisions concerned. For its part, Eiffage Construction Nord-Pas-de- Calais developed a 10-week course to help employees master basic skills, with one day of classes per week. The course focused on four Eiffage DEOAP: illiteracy topics: knowledge of the company; safety, quality and the environment; the construction site; and Develop an “Illiteracy” action plan. business communications. By end-2010, 16 white- Regularly review this subject at every meeting of and blue-collar employees had completed the HR development managers and managers course. responsible for integration and work-study Commitment programmes. Create a working group made up of people with successful experiences in this area. Develop a compilation of best practices to ensure that certain programmes are included in the 2011 training plan.

Eiffage Travaux Publics, which launched training programmes two years ago, has been consolidating individual courses and expanding them throughout France. The course, “Techniques et Outils de Progrès” (TOP) helps employees acquire or enhance general expertise, including oral and written French, arithmetic, geometry, map reading and basic IT skills. It was offered in 2010 in several regions, with the assistance of partner training organisations. Some 100 employees have already completed the programme.

IN ACTION

Experimental training managed representative bodies (ERBs), an awareness objectives, plans, materials and tutoring tailored like a project campaign and many department meetings, to each individual. The emphasis on business 10 employees (including two from literature and case studies encouraged In the absence of off-the-shelf training in basic Eiffage Travaux Publics), took a 112-hour employees to apply the lessons they learned skills, the Forclum Centre-Est region’s director training programme both during and outside to current workplace situations. To encourage and HR manager felt the need to use project working hours, using the resources offered the various players (employees in difficulty and engineering methods to design the course, by the DIF “individual right to training”. senior and mid-level managers, for example) based on the specific situation and needs The courses, which covered working methods, to become involved and implement the programme of the company and staff. After a steering reading, writing and logical reasoning, in other companies, a film was made explaining committee meeting, presentations to employee were taught in group sessions, with educational the approach and its results.

40 EIFFAGE GROUP Group values Personnel Management Collective agreements productive social dialogue

The Group-level negotiations focused on psycho- Eiffage Travaux Publics entered into 70 agree- social risks and concerns related to the coverage ments in 2010 (70% of which did not involve manda- of medical expenses. In 2008, under the terms of a tory negotiations), including six agreements on Group agreement, Eiffage set up a medical expense working hours and 26 on incentive and profit- reimbursement scheme that covers most of its sharing schemes. Following any acquisitions, it subsidiaries. Also included is long-term care was necessary to merge the collective agreements, insurance for retiring employees and their spouses. and Eiffel signed eight collective agreements in This cover is based on a “death and accidental 2010. Forclum has begun to implement the senior disability” scheme that rounds out the insurance employment agreement it signed in 2009. Eiffage benefits plan. The agreement has since been peri- Construction distributed an educational brochure odically amended to integrate new companies, with with employees’ pay slips to explain the framework the most recent version signed in December 2010. agreement for the Employment and Expertise Plan (EEP), signed in 2008. Lastly, an agreement The divisions formalised social dialogue with the concerning organisational changes in the toll signing of company- and establishment-level collection field and social support measures was agreements. While a significant portion of the signed in November 2010. In anticipation of the agreements involved mandatory annual negotia- further automation of toll collection, the agree- tions, they generally covered a wide range of topics. ment calls for recognition of toll collectors’ jobs, improvement in their working conditions, financial measures to foster internal mobility and support for retraining programmes.

Negotiations on psychosocial risks

Focus on Focus Following on from the European agreement of 8 October 2004 and the national cross-sectoral agreement of 2 July 2008 on work-related stress, Eiffage launched negotiations with trade unions with the aim of consolidating and furthering the progress made in preventing occupational risks by taking greater account of their psychosocial factors. To that end, the two parties asked ANACT (National Agency for the Improvement of Working Conditions) to lead an information day on psychosocial risks. The goal was to standardise definitions and develop a common language to facilitate subsequent negotiations. They decided to continue working with ANACT, enlisting its services for six months to learn more about how to prevent psychosocial risks and to develop recommendations on issues they had previously identified as the basis for a future agreement. At the end of the programme, management and unions came together in late 2010 for a day of presentations about these proposals. The negotiations then resumed, and should lead to a more nuanced approach to the issue.

SUSTAINABLE DEVELOPMENT REPORT 2010 41 Personnel Management Advancing together by evaluating performance The job performance review is an important management tool used to best effect by all Group divisions.

At Forclum, engineers, managers and related professionals as well as technical, clerical and supervisory staff receive an annual performance review, while blue-collar workers are assessed every two years. The schedule is the same at Eiffage Construction, which evaluates more than 2,500 workers every year. An “employee feedback” form was created in 2010. This form is approved by operations or company management before being given to the worker, with comments added by the current works foreman in the presence of the site manager. The annual performance review of the division’s managers is a key element in identifying employee potential. The Human Resources Department, together with each Regional Division, leads a meeting to review the annual appraisals, during which the career paths of top managers and employees with two to five years’ experience are discussed. In particular, the meeting considers each individual’s advancement opportunities and seeks to determine their three-year potential. At Clemessy, performance reviews are conducted for employees with at least one year of experience. In 2010, 2,033 reviews were carried out – 1,497 for non-managers and 536 for managers. At Eiffel, staff appraisals are one of the criteria considered in evaluating managers’ performance. Setting and meeting performance review objectives for all employee categories was one of the Finally, performance reviews have now expanded priorities chosen for the division’s Sustainable to all employee categories at APRR: Development Action Plan (SDAP). managers, and technical, clerical and supervisory staff: annual; Eiffage Travaux Publics adopted a similar approach. Its variable remuneration (“bonus”) policy is based blue-collar workers: annual at APRR and bien- on merit factors and the actual achievement of nial at AREA (implemented more recently). financial objectives as well as non-financial objec- In future, the mentoring role played by certain tives in the following three areas: implementation employees may receive more attention during of performance reviews; safety and progress on these reviews. the path to zero accidents; progress towards, and achievement of, a common environmental As a point of information, the mid-career assess- objective. ment is now available at all divisions (see p. 36).

42 EIFFAGE GROUP Group values Job recruitment Fostering youth employment Eiffage kept up its efforts to hire young workers in 2010 despite a crisis economy in which employment of new graduates fell by one-third nationwide.

A proactive policy ates (from ESC Toulouse, École Centrale Paris and Inspiring by example École Centrale Lyon) embarked on an initial three- Due to insufficient awareness of Eiffage’s activities, month operational assignment. the Group stepped up its information efforts for young people seeking a job or interested in work-study Forging partnerships programmes. Clemessy, for example, participated in In 2010, Eiffage signed an agreement with AFIJ 20 job and trade fairs. In Brittany and Pays de Loire, (Young Graduates Workforce Integration Associa- Eiffage Construction held seminars about apprentice- tion). The partnership helps recent graduates find ships. Eiffage Travaux Publics made presentations on their first job, an internship or a work-study career opportunities at various schools, including La programme. Early in the process, Eiffage’s divi- Rochelle civil engineering technology institute, and sions also work with schools, an example being hosted students from the École Centrale de Paris Forclum’s partnership with the ESIGELEC engi- engineering school and secondary school students neering school in Rouen. Forclum helps train from the Marne department at its worksites. students and adapt coursework to market needs, while the school advises Forclum on its hiring of The “Young Graduates” incubator is an innovative interns and apprentices and informs students programme (see 2009 sustainable development about the company. report, p. 39) that enabled APRR to select its second class in spring 2010. After their orientation Clemessy has also participated in developing career in September and October, the three young gradu- opportunities through partnerships with schools.

SUSTAINABLE DEVELOPMENT REPORT 2010 43 Fixed-term contracts and temporary The path to employment employment: the bare minimum Eiffage has traditionally viewed temporary employ- Limit the use of temporary workers and always ment as an entry point into the company, the first seek alternative solutions: the divisions followed step of a comprehensive process leading to fixed- these two key principles throughout 2010. Eiffage term or permanent employment. The programme, which has been rolled out in most regions, can be Travaux Publics keeps temporary staff to the bare run either voluntarily or on a contractual basis, in minimum during peak periods through employee which case it takes the form of a clause mandating transfers, intelligent organisation and effective the hiring of disadvantaged workers. Intended for scheduling. The major users of fixed-term the long-term unemployed and at-risk youth, this contracts are large construction sites because programme has built-in safeguards since the internal transfers are unable to meet workforce company can evaluate the candidate on the job. demands. The same philosophy prevails at Eiffel, The large construction sites are typically the linch- where the large number of fixed-term contracts in pins of a hiring policy geared toward the local 2010 can be explained by the hundreds of community and do, in fact, create jobs for popula- employees needed to provide industrial mainte- tions frequently hit by unemployment. These sites, nance services for several weeks during the major however, are not the only entry points into the scheduled shutdowns. To approve temporary workers, company. Eiffage and local government agencies Clemessy developed a unique, centralised proce- often cooperate to create a steady flow of job candi- dure that gives priority to internal staff. dates from disadvantaged backgrounds. For example,

On the ground

A special moment in the history of the Lille Métropole stadium construction site took place on 2 July 2010. After seven weeks of a highly demanding prequalification course, 15 formsetters/finishers and 10 crane operators aged 18-40 were hired on work-training contracts. The highlight was the signing of an employment agreement by the various partners involved in the project.

44 EIFFAGE GROUP Group values

On the ground Young Employees’ Conference (Carrefour des jeunes)) 5th year

On 5 November 2010, over 450 young employees came together to mark the end of a comprehensive orientation period at Eiffage that included training, seminars and long-term mentoring. The Young Employees’ Conference (Carrefour des Jeunes), held each year for young Eiffage managers, provides an opportunity for these new recruits to discuss the Group’s activities and values among themselves and with their managers.

a partnership between the Seine-Saint-Denis department council, Pôle Emploi government job centre and Eiffage Travaux Publics Île-de-France/ Centre led to the training and hiring of about Espoir Banlieues draws 10 people on permanent contracts. Selected after a group information session, an individual job inter- to a close view and aptitude tests, 10 people aged 18-40 took a customised training course. After a three-month In line with its Espoir Banlieues commitment of “springboard” period that focused on learning Commitment February 2008 (a pledge to hire 3,000 young more about the construction industry, they partici- people in three years), Eiffage offered 3,303 job pated in an eight-month work-study programme opportunities to young people from deprived at the Hanches job training centre in the Eure-et- urban areas. These opportunities consisted of Loir department. Nine of them were eventually 713 permanent contracts, 272 fixed-term contracts, hired on permanent contracts. 496 work-study contracts, 1,284 internships and 538 temporary employment contracts.

On the ground Worksites fostering social inclusion

In line with the division’s commitment to social inclusion through employment, Eiffage Construction Val-de-Seine took advantage of the Vitry and Montigny- lès-Cormeilles construction sites to hire workers recommended by the CREPI Île-de-France (Regional Work Integration Club). At the Vitry site, two unskilled labourers, a construction worker and a bricklayer were hired as temporary workers, and later became permanent employees. At Montigny, Eiffage Construction decided to subcontract the painting of the buildings’ lobbies to a work integration social enterprise. AGOIE, a local enterprise, offered to take charge of the work and hire five people. Thanks to everyone’s involvement, particularly the principal, who agreed to divide up the painting, these five individuals began their work experience in September.

SUSTAINABLE DEVELOPMENT REPORT 2010 45 Job recruitment CREPI: working on behalf of those left behind Created in 1993 at the initiative of an Eiffage Construction subsidiary, the Regional Work Integration Clubs (CREPI), French non-profit organisations, now number more than 600 member or partner companies of all sizes and represent a wide range of business sectors.

Serving as bridges between the business world, event will be held again on 24 May 2011 in partner- social enterprises, and employment and training ship with the Diversity Charter’s secretariat organisations on the one hand, and people most general and the Centre for Young Managers. vulnerable to social and economic marginalisation on the other (such as the long-term unemployed, Three key events low-skilled and unskilled youth, disabled people and individuals in the criminal justice system), the Rally for employment – CREPI Touraine clubs offer companies practical ways to help people Held by CREPI Touraine for the past five years, this who have been locked out of the labour market. event has now expanded to other regions (coming next: These include career exploration events, company Lorraine, Côte d’Azur, Haute-Garonne and others). visits, work experience placements and employees Objective: Take each of 30 job seekers from the volunteering for community service projects. Touraine region on eight company visits over a three-day period to learn about jobs that are typical of the local economy and that are currently vacant or likely to be so in the near future. Combining business and pleasure, the event generates a 2010 figures back-to-work and/or back-to-training rate of 44% three months out. Job vacancies 950 placements Beneficiaries: In 2010, out of 30 participants, five including 305 jobs at Eiffage signed permanent contracts, four carried out tempo- Commitment rary assignments, four joined training programmes, Grants five others signed fixed-term contracts, one signed a A €150,000 contribution from Eiffage subsidised contract, two obtained job interviews and to the Federation (same amount as in 2009) six benefited from other CREPI services (“Pathway to Financial support from Eiffage’s Regional a new career”; mentoring; ambassadors; or PLIE, Divisions for their local CREPIs and, in 2010, which serves as an interface between the long-term €30,000 for the creation of CREPI Côte d’Azur unemployed and local companies).

2010 highlights “The CREPI Odyssey to employment”: On the ground a national event Supported by its Federation, the network of 14 CREPIs CREPI Île-de-France organised a new joint event called “The CREPI Odyssey to employment”. The first event, held by 38 candidates met with some 15 companies. all clubs on 6 May 2010, was sponsored and Following the event: attended by Fadela Amara, France’s junior minister for urban policy. 14 people did internships, 2 of which turned into regular jobs and one into While each club organised its own activities, which a work-study contract; included “job dating” and the creation of a diversity fresco, the event’s goal was to bring economically 8 people found a job; marginalised people and company representatives 1 person entered a training programme; together in a friendly environment away from the 6 people joined a mentorship programme; normal social conventions. A total of 900 people 9 candidates refused an offer. participated and nearly 500 contacts were made between companies and job seekers for mentoring programmes and job or internship interviews. The

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CREPI locations

CREPI Nord-Pas-de-Calais

LILLE CREPI Normandie

CREPI Lorraine CREPI Île-de-France

CREPI Loiret ROUEN

METZ PARIS

ORLÉANS STRASBOURG CREPI Alsace A new year, a new CREPI Challenge TOURS in Marseille CREPI Touraine CREPI Rhône The aim is for young job seekers to learn LYON about companies through sports and to CREPI Auvergne CLERMONT-FERRAND develop relationships and business SAINT-ETIENNE contacts. The competition is a basket- CREPI Loire BORDEAUX ball game with mixed teams of CREPI Gironde et Haute-Loire jobseekers and employees from various companies. The Challenge took place on CREPI Béarn PAU TOULOUSE NICE 27 November 2010, with 168 jobseekers MARSEILLE TARBES visiting 18 companies. MONTPELLIER CREPI Azur CREPI Hautes-Pyrénées CREPI initiatives in Haute-Garonne The Haute-Garonne CREPI supports projects that create economic activity, such as CREPI Méditerranée Le Vélo Sentimental SARL. This limited CREPI Haute-Garonne CREPI Rousillon liability company, founded in 2008 and officially approved as a work integration social enterprise, achieved breakeven in 2010 for CREPI startup planned for 2011 the first time. It is made up of two managers Operational CREPI and three employees hired under work integration programmes. Since the business was created, 10 jobseekers have been offered fixed-term integration contracts.

Learn m ore: www.crepi.org

What’s new: Focus on Focus Partnership agreement signed by the federation and the Centre for Young Managers. “Career Ambassadors” job opportunities event held by CREPI Île-de-France. Objective: raise awareness of occupations in many different industries among jobseekers and people exploring career opportunities. First anniversary of three new CREPIs inaugurated in late 2009: Béarn, Loire et Haute-Loire and Lorraine. Eiffage’s regional subsidiaries help launch CREPI Côte d’Azur in Nice in September 2010. The association, which now numbers over 30 member companies, will participate in the 2011 “CREPI Odyssey to employment” by organising an “open doors for jobs” initiative involving company visits before the Odyssey, followed by job “speed dating” on the day of the event. Three new CREPIs are set to open in 2011: CREPI Roussillon in Montpellier, CREPI Auvergne in Clermont-Ferrand and CREPI Alsace in Strasbourg.

SUSTAINABLE DEVELOPMENT REPORT 2010 47 Job recruitment Mobility an employee retention policy Now more than ever before, job and geographic mobility have become a vital necessity for the Group’s companies. The divisions are guided by the following bold objectives: gain staff loyalty by meeting their goals; improve their skills or allow them to change jobs; support their transfer to open positions when their jobs are threatened or eliminated; and create a common culture by exchanging staff between companies.

A formal commitment At Forclum, for example, a job vacancy is published simultaneously within and outside the company, Mobility is an objective we all share. It enables the but in-house candidates are given priority. Two Group to fill job vacancies by relying on internal rules, however, must be followed: an employment expertise, and gives employees the opportunity to contract cannot be signed with an outside appli- enhance their skills, advance their careers and cant if the job has not been posted internally, and sometimes even retain a job. the Regional Director and Human Resources Wanting to formally establish their commitment Director must be consulted about the issue. and provide guarantees to their employees, the Forclum recorded 363 internal and interdivisional divisions have all adopted a mobility policy that transfers in 2010. standardises practices, specifies the conditions for transferring employees and guides them through Guiding employees the process. Facing similar issues, Eiffage The common Eiffage Construction and Eiffage Travaux Construction and Eiffage Travaux Publics jointly Public Mobility Policy provides for a variety of services developed their policy. to employees who wish to transfer to another job or region. These include removal expenses, a special All of the divisions follow the same guideline: all bonus or a salary adjustment to compensate for qualifications being equal, internal applicants regional differences in the cost of living. receive priority consideration.

IN ACTION Jobs online In late 2009, Eiffage created an internal job board. Every employee can freely access all Group job vacancies on the corporate intranet. This tool improves responsiveness by sharing the applicant pool with the entire Group and reducing the amount of time it takes to process applications. Employees can now take charge of their own career development. The divisions have a similar tool for their scope of operations. In addition, Forclum publishes an in-house magazine every two months called “La bourse de l’emploi”, mainly intended for employees who do not have access to the intranet. It comes out in two versions – jobs for blue-collar workers, and jobs for technical, clerical and supervisory staff, engineers, managers and related professionals.

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On the ground “Anguille” project gets underway at Eiffel

Eiffel won the tender for the offshore project “Anguille”, which involves building an oil platform in Gabon for Total. As a result, its Fos-sur-Mer plant plans to double its production hours for several months. To meet the extra manpower requirements, the division sought in-house skills through an extensive internal recruitment campaign to recruit a wide variety of people, including welders, technicians, engineers, buyers and shop foremen.

Forclum’s Mobility Policy provides similar assistance for employees, including the cost of a return trip to the new job location for the employee and spouse, settling-in expenses refunded up to a maximum of the employee’s nominal monthly wage (with a lower and upper limit), and spouse job search assistance by the host company, if necessary. The policy also sets a two-month trial period for blue-collar workers and three months for technical, clerical and supervisory staff. This allows both parties to ensure that the transfer is a good fit. Clemessy, too, establishes a three-month proba- tionary period in its EEP (Employment and Exper- tise Plan) framework agreement, a document that also sets the financial terms for transfer assistance, including a transfer allowance with a lower limit, a settling-in allowance, temporary lodging allowances and a paid trip to learn more about the new area. Clemessy publishes a how-to relocation guide that explains the concept of geographic mobility and outlines the financial support employees receive. Forclum recorded 20 transfers in 2010: 2 job-related, 16 relocations and 2 involving both.

SUSTAINABLE DEVELOPMENT REPORT 2010 49 Job recruitment Retaining employees a shared goal using appropriate methods Keeping employees on the job and even ensuring their advancement: to reach this common target despite the weak economy, all Eiffage divisions have continued their strategy of exchanging staff, and individualised solutions have allowed employees unfit for their jobs to remain employed.

Compensate for workload fluctuations regions. In return, the company sent workers to help elsewhere, including some to other divisions. by exchanging staff An initial team of 11 form-setters, for example, By its very nature, the construction business fluc- joined their Eiffage Travaux Publics co-workers at tuates by season and location. To retain jobs at its the Lille Metropole stadium worksite. They all sites, Eiffage Construction gathers monthly volunteered for this assignment, which will end in employment data from all its subsidiaries and April 2011. analyses them during Management Committee meetings. The data concerns construction workers, Clemessy continued its training, retraining and job site managers and works foremen. With this retention policy, launched several years ago as approach, the company can anticipate shortages part of the Employment and Expertise Plan agree- and availabilities and thus come to the aid of other ment. The policy’s implementation aligns with sites at regional or division level. In 2010, this changing markets, skills and staff medical profiles. process worked very smoothly, with all available Personnel loans between division companies, as personnel employed. well as to Forclum, involved 185 employees in 2010. Clemessy continued to hire employees on a perma- For example, Eiffage Construction Greater Paris’s nent basis, with an increase over 2009. Lastly, 717 southern Ile-de-France hospital worksite brought employees participated in a career development in additional workers from both its own and other programme.

A top priority

Eiffage Construction West has made job retention a top priority in its regional disability management action plan and fulfils this commitment on a daily basis, as illustrated by the following two examples: One of its team leaders, on sick leave for 15 months in Commitment 2008 and 2009, was declared unfit for work on any construction site due to serious back problems. Following repeated contacts with the Operations Department and the occupational physician, he was offered a job as an equipment officer that was better suited to his abilities. He resumed working on a half-time medically prescribed basis in April 2010, later moving up to 80%. Another team leader, also on long-term sick leave (18 months) after a relapse related to a 2006 accident, was declared unfit upon his return. Directed to the job retention support department, he underwent a skills audit, then met with the facility manager, operations manager, personnel department and the Disabled Workers Job Retention Support Service (SAMETH). He was offered a position on the works and services team as an assistant works foreman, a job he currently holds after undergoing training.

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Disability: finding solutions on a case-by-case basis Retaining disabled employees requires close supervision in partnership with both the employee and specialist organisations, with efforts tailored Eiffage Travaux Publics: to each individual. an unshakeable commitment At Eiffage Construction Côte d’Opale, a shutter to accident victims hand registered as a disabled worker since late 2008 was retrained and transferred to another job Commitment In recent years, Eiffage Travaux Publics has within the company. After being medically successfully managed to retain all employees who restricted from assuming a crouching position, he became disabled due to occupational accidents. was offered a training programme to become a This has been done through reclassifications and shop steel fixer/welder and bridge crane operator. reassignments. The division receives assistance The occupational physician approved the retraining process and a subsidy from the AGEFIPH agency from a specialist firm, and the commitment is covered the training costs and the purchase of a unfailing and consistent from year to year. special “sit-stand” stool recommended by the Certain other disabilities unrelated to work ergonomist. The employee was thus able return to accidents gave rise to dismissals in 2010. They work after being trained in a new occupation represented 0.7% of the division’s jobs in France, appropriate to his situation. much the same as the rate in 2009. Whenever possible, Eiffage Construction tries to intervene at an even earlier stage before the employee is declared medically unfit. Such was the case with an Eiffage Construction Amélioration de l’Habitat electrician on permanent partial disability (PPD). Informed by the occupational physician that this employee would soon be declared unfit for At Eiffage Construction Île-de-France, a young work, the subsidiary provided refresher courses in apprentice who lost fingers during his exam at the French, reading and writing. The employee has CFA (Apprentice Training Centre) was kept on the been taking these courses for a year in preparation division’s workforce after the end of his apprentice- for job retraining. This willingness to assist ship contract, becoming a permanent employee. employees also extends to apprentices. He will take a training course when he returns.

SUSTAINABLE DEVELOPMENT REPORT 2010 51 Regional development Development shared with the regions

Open up, promote, develop, assist: the ties forged between Eiffage’s businesses and France’s regions have been growing year by year on a clearly win-win basis.

An interchange boosting economic development in southern Annecy In November, the Haute Savoie Department Council, the Annecy Metropolitan Community and the AREA concession inaugurated the latest interchange on the A41 motorway: Seynod-Sud. This interchange represents far more than mere motorway infrastructure. In fact, it’s the realisation of a dream by local authorities, who had long sought to stimulate economic development in the southern part of the Annecy metropolitan area by creating a new business district with fast links to Isère and Savoie – a significant asset for manufacturers in terms of the supply chain and visibility. The new interchange will also improve residents’ quality of life, with less traffic crossing through the centre of Seynod, and travel becoming faster, safer and more reliable for those living in the southern part of the urban area. Traffic volume is projected to reach 7,500 vehicles per day. Even though it is a conventional structure, this interchange is an example of sustainable development: the earth barriers were replanted, a berm was added as a wildlife crossing, four orchard conservatories were created, and the toll plaza was covered with a photovoltaic canopy roof, which will generate one- third of the station’s power needs.

A heritage break

Motorways enhance the image and economic vitality of the regions they serve, encouraging travellers who stop at rest areas to explore local attractions. To that end, APRR developed two rest areas on the A40 motorway: Ceignes-Cerdon and Musée-de-la-Bresse. The first now features a permanent Commitment exhibition devoted to the history of the Haut-Bugey railway line, organised in partnership with the local tourist offices. The second gives travellers an opportunity to explore museums in the Bressan region, and a walkway to the nearby Bresse museum was even built. This initiative has been well received, with the motorway accounting for 10% of the museum’s visits. In addition to the permanent exhibits, APRR and AREA participate in the European Heritage Days held each September, creating events that highlight the regions in which the rest areas are located, including demonstrations, tastings and temporary exhibitions.

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A brownfield site becomes Eiffage Travaux Publics Vendée: a new Asnières neighbourhood civic-minded and efficient After the departure of agri-food group Unilever in The southern Vendée area was hard hit by the 2002, the city of Asnières wanted to rezone the eight- violent windstorm Xynthia in February 2010. Eiffage hectare site along the Seine River on the city’s eastern Travaux Publics Vendée helped rehabilitate the edge. Coordinated by Eiffage Aménagement, the towns of La Faute-sur-Mer and L’ Aiguillon-sur- Asnières Quartier-de-Seine mixed development area Mer. As a community service initiative, a team was is the Group’s largest urban development project in sent to L’Aiguillon to clean up the damage and the Paris region. Unlike traditional commercial real supervise the volunteers who came to lend a hand. estate projects, this initiative seeks to clean up Road repairs for the two towns were carried out brownfield sites and transform them into a new on an emergency basis at a total cost of about e neighbourhood measuring 83,000 sq. m in ground 1 million. At La Tranche-sur-Mer, teams from the area and offering 145,000 sq. m of floor space. The Angles site built 3.8 m-high prefabricated retaining district will be an urban melting pot with a good walls at the maritime boundary to protect proper- balance between housing, offices, small retail outlets ties from surging waves. and public facilities such as a town hall branch office, day care centre, school, gymnasium and playing 2018 Annecy objective fields. A 7,000 sq. m park serves as the “green lung” On 6 July 2011, the International Olympic Committee of this human-scale neighbourhood, with a focus on (IOC) will choose the host site for the twenty-third architectural harmony and high-quality public Olympic and Paralympic Winter Games in 2018. spaces. Quartier-de-Seine is an attractive commer- Annecy dreams of following in the footsteps of cial hub near the La Défense business district and is Chamonix, Grenoble and Albertville, and Eiffage well served by public transport. This new section of supports this ambitious project. Firmly rooted in a the city will eventually have 3,000 residents and some region whose economic development and cultural 2,500 workers. Eiffage Immobilier is developing influence it has long supported, AREA was named several of the neighbourhood’s major projects. official partner of the Annecy 2018 campaign. This

SUSTAINABLE DEVELOPMENT REPORT 2010 53 support was made official on 29 September with risk of theft. The basic modules, which are relatively the signing of an agreement by Eiffage, the National light (a little more than 11 tonnes), can be trans- Olympic and French Sports Committee (CNOSF) ported on 12 m sea containers without any addi- and the Annecy 2018 Candidate Committee. At tional freight charges, and do not require the use of Eiffage, 12 ambassadors were chosen to support heavy handling equipment. A six-member team the city’s candidacy and raise awareness among needs only a few days to assemble a bridge, whose division employees. To make Annecy’s candidacy carrying capacity meets the major world standards visible to the widest possible audience, the Group is for permanent structures. using every communication tool at its disposal, including posters, radio, publications, signs and Over the past two years, the partnership has won websites. The campaign kicked off during the several sizeable contracts in Kenya, Haiti and winter holidays, and the division strove for maximum Papua-New Guinea. But it is in the Philippines that visibility. The front of the César motorway control Eiffel and Matière won a record-breaking, six-year centre in Savoie was completely covered with a contract with the sale of 490 bridges and 72 ferry ® huge 280 sq. m poster in Annecy 2018 colours and landing stages. Unibridge provides a solution to the electronic display board showed messages of emerging countries’ pressing needs for solidly support for the campaign. Finally, activities based built, flexible and durable facilities, and addresses on the theme, “Snow, ice and you” were held during maintenance and climate requirements that are winter holiday weekends at the L’Isle-d’Abeau, sometimes extreme. Granier (A43) and Ceignes-Cerdon (A40) rest areas. In view of its quick, easy assembly, a Unibridge® ® can be used in emergency situations as a tempo- Unibridge : build and rebuild rary or permanent structure. Its ability to withstand Since 2008, Eiffel and Matière, a company in the earthquakes makes it particularly suitable for Cantal department, have been working hand in seismic zones, and the Unibridge® in Montrouis, hand in a joint venture, Unibridge Trading, to win built after the 2008 hurricanes to restore Haiti’s new contracts abroad. Eiffel produces and markets main road, remained intact after the disaster that Unibridge® quick-assembly modular bridges designed struck the island in January 2010. This 68 m bridge and patented by Matière. The Eiffel plant in Fos- now plays a role that is more vital than ever in the sur-Mer currently handles half of Unibridge® country’s reconstruction process. Unibridge® sales production. A Unibridge® is a structure made of continued to rise in 2010, with important contacts basic modules measuring 1 m by 11.40 m that can established in Central America. Eiffel now offers a be joined together side-by-side to widen one lane of range of three services depending on the level of traffic into two, or end-to-end to lengthen the span. assistance desired by the customer: production and The bridges are assembled with metal cylinders, shipping of Unibridge® packages; on-site assembly which offer two advantages: fast assembly and zero assistance and training; or on-site assembly.

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Eiffage Senegal held up as an example

Eiffage Senegal was held up as an example for its commitment to young artists in The World

Commitment Guide to CSR: A Country by Country Analysis of Corporate Sustainability and Responsibility, edited by Wayne Visser and Nick Tolhurst and published by Greenleaf in partnership with GTZ.

IN ACTION A pilot project on Gorée Island More on Senegal Armed with its experience in social action, Now more than ever, Eiffage Senegal remains Eiffage Senegal set about training committed to the people of Senegal regarding all unskilled youth to improve their chances aspects of sustainable development. The following in the labour market. The programme took are some of the many initiatives in 2010: the form of a pilot project on Gorée Island in cooperation with the town hall and the Environment: donation of 15 tarpaulins to the French Pont-à-Mousson training centre. Department of the Environment and Classified The company provided ongoing technical Establishments (i.e., potentially dangerous indus- Training centre training, ranging from map reading to construction work. inauguration. trial premises) for bagging contaminated sand at An experienced team, including an engineer, worksite Ngagne Diaw, an environmental pilot project in manager and carpenter, offered a professional approach the Casamance area. to construction work and the finishings and fittings trades, including electrical work, Staff: the distribution of 870 insecticide-treated tiling, floor and wall coverings, woodwork, painting, timber roof structures and roof mosquito nets to employees, voluntary tetanus covering. The programme, launched in March 2009, was inaugurated on 13 February vaccination campaign for employees, work inte- 2010 with the participation of Jean-François Roverato, Chairman and CEO of Eiffage. gration training plan, support for mammograms for female staff over age 40, HIV/AIDS awareness- raising and screening, etc. Community: partnership with Kinkeliba, a medical aid organisation, support for the creation of a medicinal plant and plant biodiversity conservatory, free book transport by the “Bouquin volant” organisation to MBassi village in the Sine Saloum area, a work integration programme for young, disadvantaged women from the Dakar suburbs, etc. Cross-divisional: football tournament between worksites, first aid training with the Junior Chamber International (JCI) youth organisation, and support for the first World Day of Remem- brance for Road Traffic Victims.

SUSTAINABLE DEVELOPMENT REPORT 2010 55 Community outreach Stakeholders at forefront of sustainable development strategy As part of its sustainable development strategy, Eiffage has been conducting community forums with Comité 21(1) since 2008, with the aim of hearing the expectations and analyses of a representative panel of stakeholders(2). With these forums, the company is striving for a better fit between its strategy and civil society’s needs. It is also a way of clarifying its commitments and thereby fine-tuning its action plan.

Stakeholder dialogue In terms of equal opportunity for men and women, female employment was deemed to be inade- In 2010, Eiffage continued the dialogue process with quately addressed and devoid of any actual or external stakeholders throughout its scope of social numerical target. responsibility. Comité 21 brought together stakeholders, and chaired and facilitated the forums in Examples of measures taken following line with rules approved by the participants, notably the community forum: in terms of keeping their names private (Chatham The General Commission for Risks and Controls, House rule) and of providing thorough answers to affiliated with the Human Resources Develop- questions submitted to the company. ment Department, developed a pilot mentoring The stakeholders’ involvement in this new dialogue project on the role of women engineers at Eiffage process on 25 March 2010 was particularly satis- (see p. 35). fying due to the well-prepared participants (thanks At Eiffel, a special working group was set up to to their excellent knowledge the literature distrib- develop a skills management system and appoint uted in advance by the Group), the quality of the women to management positions in operating recommendations and the mutual respect shown entities. during the discussion. Environment Human resources The stakeholders were aware of the Group’s overall The stakeholders stressed that there have always environmental programme, noting a general improve- been high expectations for the many social aspects ment in the quality and scope of its efforts since of the construction industry’s responsibility initia- the 2008 forum. They did, however, emphasise the tives, in such areas as work accidents, training following recommendations, which they considered needs, work integration, the quality of supplier and essential for the industry: subcontractor relations, and risks relating to the need to standardise best practices in-house undocumented and illegal workers. and the need to avoid creating pockets of excellence that do not represent the entire company; The panel of stakeholders felt that the Group had drawn insufficient attention to its major initiatives, the need to avoid giving priority to certain envi- particularly in comparison with communications ronmental objectives, such as biodiversity and about environmental issues. Two subjects were climate change, to the detriment of other chal- singled out: lenges, like toxic materials and users’ health; While acknowledging the company’s efforts, the the need to convert the company’s progress in stakeholders criticised its “conventional” approach incorporating biodiversity concerns into “indica- to disabled employees, which they believed lacked tors that measure the company’s dependence on the required “change in attitude” – i.e. working biodiversity”; harder to change behaviours and defence mecha- the need to explain the methods and tools devel- nisms that negatively affected true consideration for oped for quantifying and managing goals for disabled workers in the company on a daily basis. reducing greenhouse gas emissions.

(1) French committee for the environment and sustainable development (2) Environmental organisations, consumer organisations, local government associations, government representatives, partners and suppliers, grandes écoles (elite professional schools) and universities.

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Examples of measures taken following Transparency ating with other representatives in their the community forum: The stakeholders felt the company was ecosystems. Eiffage Construction, for Eiffel increased its participation in the operating in an industry at risk from example, actively participates in the DIOGEN (data on the impacts of civil corruption. They recommended raising “Plan local d’insertion par l’économie” engineering structures) programme, community awareness about the for the 18th and 19th districts of Paris. coordinated by IFSTAR (French Insti- Group’s preventive measures that were (This programme serves as an interface tute for Transport, Planning and discussed in its 2009 sustainable devel- between the long-term unemployed and Network Sciences and Technologies, opment report, such as its whistle- local companies.) The division has the former LCPC (Central Laboratory blowing procedure and legal training become a member of the steering for Bridges and Roads) and SETRA, courses on competition regulations and committee for the enterprise represen- the Transport and Roads Engineering the ban on cartels (“Ethics tour of tatives, perceiving this commitment as Department. France”). an opportunity to establish a constructive dialogue with local decision-making Lastly, concerning the company’s approach Examples of measures taken following bodies as a way to better serve the to sustainable construction and renewable the community forum: area’s long-term needs. For its part, energy, the stakeholders recommended The Sustainable Development Depart- Eiffage Travaux Publics works with the giving greater consideration to users’ opin- ment produced an “Ethics & Commit- USIRF (Union of French Road Construc- ions (new buildings’ comfort levels, accom- ments” guide that brings together all tion Industry Associations), with a focus modations for dependent people, etc.). facets of Eiffage’s ethical approach in on the SEVE eco-calculator (see p. 68) a single document, (see p. 18), avail- and its convergence with the tool, Innovation able on the web and intranet sites. ECORCE (road maintenance and The stakeholders were largely satisfied construction eco-calculator). This with the R&D programme, in particular initiative involves working with the most the Phosphore project (see p. 120). They From dialogue to cooperation appropriate players in each field in did, however, suggest improved Beyond the forums and consultation order to expand the thesaurus and elicit dialogue with the users of eco-friendly process, this dialogue with stakeholders as much participation as possible in buildings and neighbourhoods – the and the resulting recommendations projects serving the public interest. focus of the R&D programme – in order have led to a wealth of operational to spot changing practices and better benefits for the divisions. Inspired by understand the effects of sociological Eiffel’s participation in DIOGEN, most of trends, such as aging and the growing the divisions have implemented their number of households. consultation policy by actively cooper-

Large projects: top-level discussions

In 2010, Eiffage and Eiffel shared the lessons they had learned working on large projects with project sponsors such as TIGF (Total Infrastructure Gaz de France) and the Greater Paris workshop. Discussions were held about projects like the Lille Métropole stadium, the Le Havre stadium, the A65 motorway construction site Commitment and the tender submission for the Southern-Europe-Atlantic high-speed rail line. These gatherings focused on dialogue with State services and local residents; inclusion of the National Nature Protection Commissions’ flora and fauna expectations; and the negotiation and operational implementation of biodiversity commitments. The meetings also led to the development of key guidelines and recommendations, which have had two outcomes: the project’s lessons can now be more effectively applied in the wake of the Grenelle Environmental Summit, and they now form part of expertise and competitive advantages to which the Group can lay claim, especially in the area of public-private partnerships. The conclusions and methods drawn from these lessons are also included in Group training during CREF sustainable development seminars and division-specific training.

SUSTAINABLE DEVELOPMENT REPORT 2010 57 Community outreach Keeping the public informed In tandem with the dialogue process, the Group’s divisions have been individually communicating with the general public about their activities. On the agenda are awareness-raising, information – and even new careers.

Local residents and occupants: these informal get-togethers between the builders and local residents. In addition to simply allowing informing, motivating and reassuring residents to track the project’s progress, these As well managed and unobtrusive as it may be, a events also give the HQE® coordinator an opportu- construction site is always a big event in the life of nity to explain environmental standards and the a neighbourhood, bringing with it questions and, fact that the biotope in their daily environment very often, concerns. Eiffage Construction teams contains a largely unknown wealth of natural make every effort to forge ties between projects resources. and their neighbours as early in the process as possible. The Louvre-Lens site is a good example. Working at occupied sites: This major cultural project is one of six pilot sites selected in France in connection with the HQE® forging ties is a must (High Environmental Quality) standard. A project The renovation of residential buildings is a growing house has been open since work began, to keep sector, especially in the area of social housing. Many local residents informed. “Neighbourhood coffees” such projects take place at occupied sites: some are regularly held, and the company’s environ- 10,000 flats were renovated by Eiffage Construction mental programme is a popular subject during while the occupants remained in their homes.

IN ACTION A Globe for the planet From 8 June to 28 October, Marseille hosted Cool Globes, an exhibition that employs art in the fight to save the environment. Inspired by the celebrated Cow Parades, this novel event used a specific theme “Eco-citizen agreement”: – the impact of climate change on water – to link the world of business with that of art. preserve, enhance More than 50 companies became the temporary owners and transmit of a globe, which they entrusted to an artist. After being displayed in the city streets, the globes Through the “eco-citizen agreement”, Eiffage Commitment were sold at auction, and 50% Immobilier Méditerranée and CREPI Méditerranée of the proceeds were donated are responding to the environmental concerns of to the Red Cross. those living near the 278 Capelette project Eiffage Construction Méditerranée in Marseille. The first activity took place purchased a globe that sat majesticc in September, when 10 employees and 10 young in front of the town hall for five people in a work integration programme cleaned months. the banks of the Huveaune River, which is located below the construction site. The example set by this initiative should encourage similar efforts in other city neighbourhoods and inspire the flats’ future owners to get involved in protecting their environment.

58 EIFFAGE GROUP Group values

Reconciling construction requirements with tenant Motorway booklets: two new titles needs is vital to the projects’ success. Managing occupant relations is of prime importance to the job, In June 2008, APRR decided to raise public aware- and the division now makes sure that a tenant liaison ness of its achievements on behalf of sustainable officer is present on a regular basis. This officer acts development by publishing a collection of Motorway as the interface between lessors, tenants and work Booklets that describe specific experiences. The crews. In addition to keeping the tenants informed, collection aims to share knowledge, familiarise he or she is responsible for providing personal assis- customers with its accomplishments and some- tance to those who need it (such as the elderly and times-novel experiences, and inform them about disabled) during the duration of the project and the practical results of its sustainability commit- sometimes afterwards to ensure an optimal ments, which, all too often, go unnoticed. The book- handover. This human go-between is sometimes lets, which are both detailed and fun, as well as fully supplemented with a website, as exemplified by illustrated with photographs, drawings, explanatory www.icf-rehabilitation-calais.fr, available to the resi- diagrams, comic strips and quizzes, target the dents of 115 flats that Eiffage Construction Côte general public, helping children and adults under- d’Opale is renovating in Calais. stand how the company develops services today while looking to the future. Two new titles came out Eiffel on deck in 2010: “Motorways and biodiversity, from barn owls to corncrakes, devoted to protecting birds, and On 4 December, Eiffel partnered with an exhibition “Driving in winter - Winter driving conditions in Avignon on bridges. Officially sponsored by department: planning and responding”. UNESCO, this exhibition celebrated historical and contemporary bridges through art, philosophy, geopolitics and technology. A guest of honour for the technology section, Eiffel broke this component down into three main topics – experimentation, innovation and technology – using photographs, models, films, machining parts and a 9 m-long Unibridge® model, the exhibition’s star attraction. With this simple, ergonomic and effective concept, Eiffel was conveying a clear message to visitors: while the company is fully capable of meeting technical challenges and building works of art, its primary goal is to create bridges for greater freedom of movement. To echo Michel Serres, Eiffel seeks to create bridges to bring people together.

SUSTAINABLE DEVELOPMENT REPORT 2010 59 Changing times at rest areas Each year, at the initiative of the AFSA (Association of French Motorway Companies), AREA and APRR The time when stopping at a rest area during a long hold motorway days with activities designed to trip was synonymous with a boring break between highlight their various trades, which are little two stretches of motorway will soon be a thing of known by the general public. The two days in 2010 the past. APRR and AREA are actively engaged in were a buzz with events, all relating to safety, transforming rest stops into a rewarding experi- including guided tours of the rest areas in Beaune ence for travellers. (A6), Jura (A39) and L’Isle-d’Abeau (A43); topic- Taking advantage of an exceptional setting, the specific workshops; meetings with industry Jardin-des-Arbres rest area on the A77 in the employees; and an informative film on the sleep Loiret department has been offering a wide variety process and the dangers of fatigue while driving. of activities, including a refreshment break for 150 The event also provided an opportunity to introduce hikers; an Eiffage Foundation ceremony for the motorway staff’s road safety campaign. The presenting a grant to the Arbofolia arboretum; a Autoroute Info 107.7 motorway radio station temporary shop offering flowers, aromatic plants, reported on these activities with new bulletins and garden watercolours, a guest book, etc.); a perfor- feature stories. mance for children on the first day of summer; a During Mobility and Road Safety Week, sponsored night to observe shooting stars in August; and by the French Ministry of Sustainable Development Arbor Day in October. The Jardin-des-Arbres rest from 16-22 September 2010, AREA met with area was also the day’s guest on an episode of employees of ST-Ericsson in Grenoble. The “Silence, ça pousse” (“Shhh, something’s growing”) programme included experiencing a “real” relax- on the France 5 TV channel, and is featured on one ation break, information on responsible driving and of four episodes of “En voiture Simone” (“Off we a free tyre inspection service. go”), a web series created by APRR and AREA to familiarise the public with its networks’ exceptional rest areas.

60 EIFFAGE GROUP Group values Community outreach Customers Listening and taking action A complex economic and financial situation, burgeoning regulations, ever-stricter environmental standards, and changing materials and construction methods: these challenges and constraints have led market players to revise their strategies and ways of operating. In this environment, the Group has remained highly attentive to its customers’ needs so that it can develop solutions tailored as closely as possible to their expectations.

At Eiffage Construction, some 350 clients and part- ences, images and perceptions of motorway travel ners throughout France were surveyed by an outside from both a rational and emotional perspective. The firm. Especially noteworthy was the very high rate of goal was to map their mental representations of the participation in the questionnaires provided by the motorway network. In October, APRR also conducted regional divisions, demonstrating clients and part- a survey among its Liber-t customers to measure ners attachment to the company as well as their their satisfaction with its service and identify areas interest in this initiative. The survey revealed strong for improvement. Three areas were explored: expectations, including all-around support, moni- service at toll plaza lanes, subscriptions and toring of regulations and technology, and impec- customer service. The Liber-t service received a cable performance with regard to basics such as score of 8.3/10, which demonstrated a high level of deadlines, quality, compliance and worksite cleanli- overall satisfaction. One complaint by respondents: ness. In response to this feedback, the division’s access to the “t” lanes (reserved for electronic toll management decided to focus on three areas for collection) is sometimes difficult when there’s a improvement that three groups of employees are traffic jam before they reach the toll plaza. In addi- currently working on: organise and expand the high tion, APRR and AREA reviewed 31,500 complaints energy-performance offering (low energy consump- received in 2010, a low number considering the tion and positive-energy buildings); incorporate number of kilometres and volume of transactions. innovation in advance planning (processes, parts, Yet a regular analysis of the reasons for these thou- etc.); and improve the quality of project implementa- sands of complaints is a major source of data for the tion and customer support after handover. The first Quality programme. The most frequent complaints practical outcomes are a “Clean and Ethical Work- involved problems with toll collection (e.g. mistakes site” charter and a guide given to the customer at the in the automatic identification of vehicle classes) end of the project. The group’s recommendations will eventually be extended to all business units. and disruptions during travel (especially poor road conditions due to potholes). The causes of dissatis- At APRR, a quality study was launched in June 2010 faction are currently being analysed and will be to gain a better understanding of drivers’ experi- followed up with appropriate action plans.

SUSTAINABLE DEVELOPMENT REPORT 2010 61 Until now, customer satisfaction surveys at that lays ultra-fine coated aggregate at high speed, Forclum have been conducted by the regional divi- particularly in Italy and the Rhône-Alpes region of sions, rather than through a company-wide France. This coating also improves adhesion and approach. In 2010, a national summary report significantly reduces accidents along the stretches reviewed the methods used and the results of motorway treated. Using fewer raw materials obtained. It revealed a number of Forclum’s per square metre than traditional solutions, it strengths, such as responsiveness, customer provides a responsible solution to the ongoing service, competence, ability to listen and quality of problems of motorway maintenance. equipment, but also some weaknesses, in the areas of billing, evidence of quality control and Eiffage Travaux Publics also demonstrated its deadlines. The report also provided an opportunity ability to understand its customers’ needs during to develop initial ideas in preparation for a common the Cantin bypass project. In fact, the Nord depart- set of questions and assessments. ment Council decided to make the bypass a pilot project, the first to comply with the high environ- At Eiffage Travaux Publics, listening to customer mental quality (HQE®- Route durable) sustainable needs led to far-reaching operational decisions. road scheme. The division rose to the challenge, Repeated requests for more “stealthy” construc- actively participating in the creation of the scheme tion work to reduce traffic disruptions and acci- standard with the help of its customer before dents led to greater use of Granuchape, a process contributing its expertise to this innovative project.

On the ground Motorway disaster scenario

Exercises under actual conditions are essential for training emergency services, and that means having a training ground worthy of the name. A partnership agreement signed with APRR enabled the Puy-de-Dôme Fire and Rescue Service (SDiS) to conduct a night training exercise on the A71 motorway, which required the shutdown of the Clermont- Barrière motorway in the Brézet suburban area from 11 pm to 6 am. Three accident scenarios were developed that involved 21 victims, including two deaths. Nothing was left to chance: there were damaged vehicles, simulations and volunteer firefighters playing the victims. Having greatly benefited from this collaborative effort, the SDiS 63 and APRR pledged to repeat the experience.

62 EIFFAGE GROUP Group values Eiffage Foundation A community crossroads “Building a shared world together”

Created in May 2008, this corporate foundation aims to financially support projects and initiatives for the common good, in a spirit of solidarity and with a focus on the following areas: workforce integration, human integration and development in urban areas (cultural, sports and social initiatives), socially responsible development and environmental protection.

Initially established for a five-year period, the determines the suitability of each project and Foundation has been entrusted by Eiffage with a approves funding. multi-year programme and a e1.5 million budget. Employee projects Current and retired Group employees are actively involved in the Foundation’s work, submitting The 2010 objective (support for at least 20 and sponsoring projects, helping to get them employee projects) was achieved: 22 projects underway and evaluating their performance. were supported during the year, a financial commitment of more than e290,000 (compared A selection and project monitoring committee with some e220,000 for 25 projects in 2009). The Eiffage Foundation comprising members of the Board of Directors was created to enhance the effectiveness of Group initiatives in the social, artistic Key figures (2008-2010) and environmental Topics that illustrate the wide range of tools used to foster social inclusion and work integration realms, to improve the Group’s visibility and to involve Breakdown of supported projects Breakdown of supported projects employees as project by topic by sponsors’ socioeconomic category sponsors. 11% 5% % 7% housing 16% 28 mobility technical, clerical workers sports and supervisory staff 4% retired employees 5% culture 47% 61% training and 16% managers employment environment

Breakdown of supported projects Sponsors per division by sponsor’s division

8% 1% % Interdivisional 20% 6 25% Laborde Laborde Construction Construction 8% 4% Metal Metal 7% 10% Concessions Concessions 31% Public % % 28 33% works 19 Public works Energy Energy

SUSTAINABLE DEVELOPMENT REPORT 2010 63 On the ground What ever happened to “The last to see the disappearing ice”? In July 2009, after eight months of intensive training in climatology • to the general and mountaineering, eight teenagers with poor academic records public (CNRS set off on a scientific mission to Spitsbergen Island – 500 km east in Toulouse, of Greenland, and one of the last places on earth where it is still Oceanographic possible to see pack ice – to study the effects of climate change. Institute in Paris, They were accompanied by a researcher from the CNRS (National etc.), attracting more than 3,300 people. Scientific Research Centre). Upon their return, they were to give Some of them became involved in a project several presentations about their experience. They fulfilled to raise awareness about reforestation in Mali the objectives, giving talks: (planting of 400 trees), while others obtained, • in educational settings (primary and secondary schools, special or are seeking, an FFME rock-climbing education classes, etc.), raising the awareness of instructor’s certificate. All have resumed 1,240 schoolchildren; education.

Flagship projects A partnership focused on Eiffage’s core businesses and the three facets of sustainable The Foundation decided to fund a major flagship development project: the restoration of one facade of the Opéra Garnier (Paris Opera House) for some e1 million. Created in 1988, SNL works to provide housing for people with great instability in their lives. Over 1,000 Eiffage Construction Paris Patrimoine renovated the volunteers purchase, renovate or build housing for Zambelli Rotunda facade on the west wing of the at-risk individuals or families, who pay a modest Palais Garnier. The work began in early December rent. Through these efforts, SNL seeks to make 2009 and lasted 14 months. The 10-member team eco-friendly housing widely available. It seeks to included two people hired by CREPI Île-de-France foster economic justice by hiring socially margin- under a work integration programme. One of them alised people with few or no skills and by creating has been an apprentice stonecutter since September local jobs and it gives priority to social housing. 2010, while the other has been working in a stone- cutting workshop. The organisation provides 734 housing units and rehoused 6,000 people from 1988 to 2010. It buys or Agreement with SNL UNION builds 60 housing units each year. Last year, the Foundation’s Board of Directors SNL specialises in developing housing, managing it decided to create a “third way”, positioned between locally and assisting people in difficulty by providing flagship and employee projects. This involves a them with a place to live. These efforts are directly special partnership with Solidarités Nouvelles related to Eiffage’s core businesses, and the organ- Pour le Logement Union (SNLU1), a housing aid isation’s work goes straight to the heart of sustain- organisation. The partnership was approved by the able development with its three-pronged focus on Sustainable Development Department. social, civic and environmental concerns.

IN ACTION Projects supported by the Eiffage Foundation in 2010 The 22 projects illustrate Group employees’ and retirees’ wide-ranging commitment to community service. They all truly exemplify the meaning of: “Building a shared world together”. Beneficiary organisations Missions Sans Frontières Pour l’Emploi Bâti Action-work integration NGO (Pessac) - employment NGO (Laval)

Association pour la Formation et l’Insertion La Gagne - training and work integration NGO (Toulouse) Ligue de Protection des Oiseaux - environmental NGO (Hérault) La Glanerie - recycling NGO (Toulouse)

Centre de Formation et de Professionnalisation des Lacs Stade Athlétique Spinalien - social inclusion de l’Essonne - training and work-study centre (Grigny) NGO (Épinal)

64 EIFFAGE GROUP Group values

Creation of 13 “pathway” houses with support for tenants In Essonne, SNL undertook the construction and reno- On the ground vation of two socially responsible and eco-friendly housing projects, with a focus on energy cost contain- ment and the use of wood for a low energy consumption building. As announced last year, the Eiffage Foundation people working on the Buren awarded SNL a two-year grant of e145,000. column renovation, the flagship Palaiseau: this project will take advantage of the large plot on which the house is located to renovate project of 2009? the building and convert it into seven flats. The sale took place in May 2010, and the flats will be handed Through the electrical work package awarded to Forclum over in the first half of 2012. Île-de-France, this site gave two young people an opportunity Sainte-Geneviève des Bois : After being approached to learn the basics of the trade. Hired on a permanent by the municipality, SNL plans to renovate and expand contract basis by the Forclum subsidiary in Antony, they have a millstone house sold by a private owner. The house been on a work-training contract with AFORP (Paris Region is situated on a 1,005 sq.m, stand-alone plot in a tree- Association for Training and Development of Industrial filled public park. Two housing units are slated for Company Staff) since September 2010. This enables them renovation and four new housing units will be built, to work towards their electrician CAP (vocational aptitude for a total of six housing units, which will be partly certificate) over a two-year work-training period. After made of wood. Handover is scheduled for 2012. completing the training course (exam in June 2012), they will resume their jobs as electrical assemblers at Forclum. Six Eiffage employees and retirees volunteer for this organisation and are sponsoring these projects.

1. In the departments (districts), SNLs are the local branches of the national SNLU.

GEIQ BTP Rennes, - an employer’s group that promotes Down Up - disabilities NGO (Arras) employment and qualification in the construction industry (Rennes) Escaut & Acier - cultural exchange NGO Maison d’Accueil Prince-Albert - children’s home (Nord-Pas-de-Calais) (Brussels) M-Jardins - social enterprise SOS Meubles - housing NGO (Mulhouse)

Épices - fair trade NGO (Morbihan) Ch’Ti Teranga - Franco-Senegalese cultural NGO (Lille South)

Voltaire Initiative - economic development agency (Saint-Genis Pouilly) Envol Isère Autisme - NGO (Mouans Sartoux)

Les Papillons Blancs - special education NGO (Beaune) Comité Paris Île-de-France Scrabble - social inclusion NGO Entreprendre Pour Apprendre - entrepreneurship NGO, in partnership with Autrement publishing house (Hauts-de-Seine) Essec Voile - students association (Paris region)

Construir’Éco - social enterprise (Montreuil-en-Touraine) For project descriptions, go to www.eiffage.com, Foundation page.

SUSTAINABLE DEVELOPMENT REPORT 2010 65 66 EIFFAGE GROUP Reducing our ecological footprint

SUSTAINABLE DEVELOPMENT REPORT 2010 67 Carbon In the front line on carbon In 2007, Eiffage committed to a two-pronged carbon strategy consisting in measuring the carbon footprint of the Group’s activities and developing lower-emission and alternative technical processes.

Broader carbon expertise Carbon as a criterion in purchasing The Group’s carbon assessment, based on the decisions activities of the five divisions in France in 2006, was Eiffage has further integrated the carbon criterion the first such assessment to be published in the into its sales offering, in order to: construction industry (in Eiffage’s 2007 Sustainable Development Report - p. 63 – www.eiffage.com). 1. Objectively quantify the “carbon weighting” of technical solutions proposed to customers, Since 2009, Eiffage has been working to increase the number of employees trained in the use of the 2. Foster innovation in terms of low-emission ADEME method for carbon assessments. In 2010, processes, such as EBT® low-temperature coated the Group had 165 trained employees in five divi- aggregate, and the various “special processes” sions. Their skills are also applied to greenhouse developed by the Public Works division. gas assessments requested by customers or required by invitations to tender, as well as for greenhouse gas assessments covering the internal 1. Objectively quantifying carbon scopes of their respective divisions. weighting in the sales offering Furthermore, a dedicated working group has spec- Ecocomparators for the sales offering ified the procedure for the Group’s next green- Eiffage has, for a number of years, been actively house gas assessment. The method and resources supporting the “green market revolution”, by adopted for this purpose will also enable green- designing a range of ecocomparators and incorpo- house gas assessments to be performed for rating them into its sales offering, to provide objec- organisations that are not subject to regulatory tive criteria for environmental sales rationales requirements in this area (individual facilities, based on accurate greenhouse gas emissions for subsidiaries, regional divisions, etc.). Such organi- all construction industry business lines. sations were already closely involved in the original This area was particularly dynamic in 2010: assessment process. This working group will also examine how to reflect the recent extension to the The French road transport association USIRF has Group’s scope, and in particular the effects of the developed an industry-wide environmental variant inclusion of Crystal and Clemessy. It will cease its assessment tool named SEVE. The purpose of this activities upon publication of the implementation tool (which falls within the scope of the voluntary order relating to carbon assessments associated undertaking signed by the industry on 25 March with the Grenelle 2 legislation. 2009 as part of the Grenelle environmental summit) is to enable construction project clients to compare contractors’ “environmental” variants on a standardised basis. The ecocomparator was officially launched on 5 July 2010, and has already been used by more than 30 companies. Eiffage Travaux Publics, a member of the working group that developed SEVE and of the project’s steering committee, has pioneered the use of the tool. As it happens, the division had already developed a proprietary “carbon calculator” in 2007; this served as a precursor to SEVE, which the industry now acknowledges as the standard tool. SEVE is to be made available to clients in the course of 2011,

68 EIFFAGE GROUP Reducing our ecological footprint

An industry first The carbon arbitration fund

Eiffage, which has been selected by RFF as the preferred bidder for the Bretagne - Pays-de-Loire high-speed rail link project, Commitment submitted a tender featuring a “carbon arbitration fund” with more than e6 million in capital. This unprecedented fund will enable Eiffage to finance alternative proposals for materials and/or construction methods intended to cut carbon dioxide emissions during the construction phase, even if they are more costly than the default solution. Works contractors will be asked to propose variants that influence “materials” greenhouse gas assessments or enable the project to consume fewer resources, for example. Proposals will be required to comply with current RFF and construction industry baselines. The financial justification for these proposals will be based on carbon arbitration decisions, which will be approved by Eiffage viaa its “carbon adviser”.

enabling them to check the accuracy of calcula- The March 2010 version of the life cycle analyser tions and, where appropriate, establish new scopes originally developed by Eiffage Construction in for comparing contractors’ proposals. 2009 was audited by PricewaterhouseCoopers, which checked all the data processed by the utility, At Eiffel, the development of a “Metal” calculator as well as the calculation formulas used to eval- is nearing completion. This tool will be used to uate construction products. Certain improvements produce a greenhouse gas emissions assessment were subsequently made. for a project and its variants, in parallel to the price study. An in-house steering group with representa- Forclum’s Business Development Department tives from the division’s various business lines has has developed a software application that supple- identified the most meaningful types of products ments the functionality of the Clim’Eco comparator. from the point of view of measuring options and This new, easy-to-use tool concerns building enve- variants. In the near future, a spreadsheet utility lopes, including internal heat inputs and losses. based on INIES emission coefficients currently under development will include the emission Carbon-oriented client support factors published by the industry, in order to It has become commonplace for public and private- improve the accuracy and relevance of the results. sector customers to require contractors to include In 2011, this Metal calculator will be trialled on five a greenhouse gas emissions assessment in their projects that form a representative sample of the tenders. However, the snapshot provided by such division’s activities. an assessment is not enough to make the carbon

SUSTAINABLE DEVELOPMENT REPORT 2010 69 footprint a major discriminating factor. Rather, it is house gas emissions by a factor of two or three important to consider, at the design stage, a range compared with a conventional coated aggregate of technical options and technical and economic process. This industrialisation involves developing choices aimed at reducing greenhouse gas emis- dedicated production facilities, whereas EBT® prod- sions, from the construction phase onwards. ucts have until now been produced by existing plants, which required many costly structural modifications, Eiffage now prepares its tenders for major infrastructure projects with support from a dedicated Foam road coating: this technique enables all carbon footprint-oriented client support team. types of coated aggregate to be manufactured by Particular attention is paid to the following aspects: existing facilities at 130°C (rather than 180°C to 200°C in the case of conventional coated aggre- Streamlined overall project organisation, gates). The numerous tests currently underway During the detailed design phase: the choice of appear very promising, general processes and of materials, and the choice Optimisation of the coating temperatures used of structure and facility types, for traditional coated aggregate, in order to mini- During the works phase: alternatives to the general mise energy consumption, construction processes, choice of suppliers, scope Control of secondary sources of heat losses, such for reduced-emission procurement, etc. as the binder temperature holding process and supplies to the cold aggregate feed unit. 2. Stimulating research and development of low-emission processes Decreasing carbon emissions Successive carbon assessments clearly show that within the company’s internal scope Eiffage Travaux Publics’ largest source of emissions is the fuel consumed while manufacturing The 2007 carbon assessment exercise revealed coated aggregate. Consequently, the division’s that in nearly all cases, transport was the second- Equipment department has worked tirelessly to largest source of greenhouse gas emissions, optimise production, focussing its efforts in after incoming materials. The sustainable devel- several areas: opment departments at the various divisions therefore developed practical initiatives to either Industrialisation of the EBT® low-temperature reduce the need for travel or else substitute coated aggregate process, which reduces green- alternative solutions.

IN ACTION Greenhouse gas emission assessments for customers too... The Group provides its expertise to customers. For example, Forclum was able to respond to a request by Mouy council, which wanted to add a “before-and-after” carbon assessment of its street-lighting system to a service that originally concerned the burial of utilities in a street. The additional service provided a measurement of the benefits of the Epack system installed in 16 street-lights

- estimated at approximately 11 teq CO2 per year.

70 EIFFAGE GROUP Reducing our ecological footprint

Eco-driving A dedicated training website was set up, featuring two simulators showing the gains achievable in Eco-driving is an effective weapon in the fight to terms of carbon dioxide and journey times. At the reduce traffic accidents and decrease carbon same time, Eiffel produced and distributed a “Driv- dioxide emissions. In 2009, the Group launched an er’s Guide” for employees. Forclum organised a eco-driving and safe driving training plan in part- “sustainable driving challenge” in a light-hearted nership with four service providers. The ultimate approach to the issue that nevertheless encour- aim of this programme is to enable more than ages a more responsible attitude. 15,000 employees to take part in a one-day course featuring a combination of theory and practical training, in order to help them understand the Cleaner vehicles environmental impact of the way they drive in the Eiffage set out its vehicle fleet management policy in course of their occupations; learn the necessary 2009. This policy sets maximum carbon dioxide emis- skills to drive more economically on an everyday sion limits. By renewing 20% to 25% of its fleet each basis; and measure the gains achieved in terms of year, Eiffage and the constituent divisions are contin- fuel consumption, fatigue and safety. ually improving the fuel consumption and emissions A guide aimed at risk prevention and human figures associated with travel by their employees. resources managers has been produced to accom- Note that in 2010, Forclum tested a low-CO2 Smart pany the large-scale implementation of the eco- car (the cleanest car on the market), an all-electric driving programme. Renault Kangoo and an electric elevating platform. This corporate initiative has been relayed by initiatives in the various divisions. For example, APRR Hélianthe plays the multimodal card asked a training instructor from the “Sécuro- The Lyon Confluence neighbourhood has a dense drome” safety centre to provide training in a region multimodal transport fabric, including buses, where long journeys were particularly frequent. shuttles, trams, trains and Velo’V bicycle hire

On the ground Drive-through remote toll charging delivers twin benefits

APRR is actively implementing a programme to modernise its toll barriers and introduce drive-through toll charging. Five toll stations have already been equipped (Dijon-Crimolois, Pérouges, Chignin, Saint-Exupéry and Seynod), ahead of a large-scale rollout starting in 2011. This new charging method significantly enhances the motoring experience by eliminating the need to stop at toll barriers. In addition, drive-through tolls are not only safer – they reduce carbon dioxide emissions, too.

SUSTAINABLE DEVELOPMENT REPORT 2010 71 stations. At the time of moving into their new Limit and optimise business travel, by developing premises, 78% of employees were travelling to video- and web-conferencing solutions, decentral- work by car. An employee travel plan was intro- ising tasks, etc. duced to reduce the prevalence of this mode of transport. The plan addresses four areas: Provide incentives to employees to use alternative modes of transport, by providing company- Adapt the existing transport services serving the branded public transport cards, subsidising public south of the peninsula to suit the needs of transport costs, etc. commuters, by introducing an “express” transport service running from east Lyon; providing bicycles Several initiatives have already been implemented and parking solutions; encouraging membership or are currently at the design stage. The aim of of a car-pooling service, etc. these measures is to increase the share of multimodal transport from 15% to 30% and to reduce Encourage mixed parking facilities (for private the share of “car-only” travel to less than 60%. cars, company vehicles, bicycles and car pooling), allocate dedicated parking spaces for car pooling, organise the vehicle fleet as a “service pool”, etc.

On the ground The economy overhead

When looking for a simple, environmentally-friendly way of exploiting its 250,000 sq. m of rooftops, Eiffage assessed the photovoltaic potential of all of its locations viaa a land study carried out by its Environment department in the second half of 2010. Renting out roof space is among the solutions currently under consideration. Photovoltaic solar panels installed on rooftops would provide facilities with green electricity.

72 EIFFAGE GROUP Reducing our ecological footprint Biodiversity Consolidating our biodiversity policy In 2008, Eiffage established a company policy on biodiversity in the context of construction and public works activities. Following on from the experience gained on the A65 motorway project in the wake of the Grenelle environmental summit of late 2007, the Group rolled out a four-pronged proactive strategy during 2010.

Eiffage biodiversity Applications in 2010 Pages policy objectives Distribute and uphold the Charter distributed to all Eiffage Group business units. p.74 Eiffage Group Biodiversity Charter accessible on Group and division websites. Charter Charter presented in the sustainable development modules at Eiffage’s CREF regional training centres. Raise awareness among Second group of graduates from the “Environment, biodiversity and large infrastructures” p.76 employees through multiple course taught by the Eiffage corporate chair/Paris 1 Panthéon-Sorbonne University*. channels, with practical, Biodiversity Challenge organised by Eiffage Travaux Publics. p.79 grass-roots involvement In-house photography competition on the theme of biodiversity. p.77 by Eiffage business units Make commitments Creation of a task force to handle strategic tenders for linear infrastructure projects. and put them into practice Creation of special tools: p.133 • “prevention and management of biodiversity risks” operational training pack; • biodiversity document archive; • ecological offset risk assessment module for use in tenders.

Make Eiffage’s strategy more Signature of a partnership framework agreement with the French forestry agency, visible, particularly with ONF (September 2010). regard to NGOs and Initiatives in the context of the IUCN Countdown 2010 programme, including the publication of p.75 institutions an atlas detailing the extent and vulnerability of biodiversity in the French-speaking world. Participation in events organised by environmental NGOs, including: • WWF summer university (22 September 2010); • GAIE ecosystem engineering conference in partnership with University of Paris 1.

* Initiatives officially sanctioned by the Environment Ministry (MEEDDM) during the International Year of Biodiversity in 2010.

A framework agreement with ONF

The French forestry agency (Office National des Forêts - ONF), a key player in the management of natural habitats in France, takes care of 4.7 million hectares of forest and woodland in close cooperation with a wide range of partners Commitment including national and local authorities and interest groups. ONF operates through a dense network of local offices and is widely acknowledged for its work to preserve biodiversity and the natural environment. In September 2010, Eiffage signed an innovative framework agreement with ONF, positioning the agency as the Group’s preferred partner in the area of biodiversity offset initiatives. Eiffage is now able to call on the expertise of ONF’s network of nature, ecology and science specialists whenever one of its business units is faced with the issue of offsetting a loss of biodiversity when proposing a service (support, strategy or engineering studies) in connection with an invitation to tender, a project being developed or a structure or facility already in operation.

SUSTAINABLE DEVELOPMENT REPORT 2010 73 Biodiversity The Biodiversity Charter is now in place The Eiffage Group Biodiversity Charter, a baseline document produced in 2009 and signed by the Group’s Chairman and Managing Director, Jean-François Roverato, has now been rolled out across all Eiffage business units. The Group made an official undertaking to IUCN to distribute the charter widely and promote the commitments contained in it, within the framework of the NGO’s international Countdown 2010 initiative (see p. 75). Throughout the year, the regional in-house magazines produced by the various divisions relayed the latest news on the inclusion of biodiversity issues in projects, and covered the initiatives launched by the Group to put into practice the Charter’s principles. This section describes two examples.

Entre-Nous Grand-Est Excerpt from issue no. 2 - February 2010 Biodiversity - Avoiding the butterfly effect The transition from theory (the Charter) to practice (the projects) is just one small La Voie - Nord step for a black-bellied hamster… This Excerpt from issue no. 16 was proven at the site of the sewage - November 2010 works under construction in Meistrat- Listed species on construction of the local conservation association zheim, where work was delayed by sites - An everyday occurrence that works in partnership with the archaeological excavations and by the company know the precise locations, to presence of this small mammal - an Earthsmoke and the field gromwell enable these protected birds to live and endangered species in France - which These two plant species are in steep breed in peace. had colonised the site. decline, and are now considered quite These tiny intruders had a huge impact. rare. After approval was secured from One-rowed watercress Under French law, if a concession Bailleul botanical conservatory, they This wild cousin of cultivated edible allowing work to continue is granted, were relocated away from the areas watercress is another species protected offset measures must be implemented to used by the construction equipment by the team headed by the Bocahut counter any residual impacts. The client working on the Cantin bypass project. quarry manager, where for many years must therefore consult the terms of the Offset and/or monitoring measures will employees have been planting to concession, which in this case stipulated be introduced to ensure that these enhance the environment. that: species are preserved. The results of this planting activity A hamster-proof fence must be erected, include the hedges and numerous trees The natterjack toad, green frog, Workers at the site must notify site that have grown up along the earth bank common frog, smooth newt managers if they discover any hamsters surrounding the quarry site, not to and great crested newt or hamster burrows. mention a magnificent crop of apples These species must be protected while In addition, to balance the impact of from the orchard that was planted on the ZAC du Barrois mixed development building the sewage works on the previously-quarried ground. area is being created in Montigny-en- mammal’s territory, the client must Ostrevent and Pecquencourt. Their Riverine woodland establish a conservation area of two habitats and breeding grounds were To encourage the natural growth of hectares for every hectare of habitat identified and the project site was set up trees and hedgerow along the banks of destroyed. The lesson to be learnt from away from them. streams, the company created berms this adventure is clearly to plan ahead! upstream and downstream of the When carrying out design-and-build The Eurasian eagle owl pumping station in the section of the projects, it is important to consider biodi- This species of owl can once again be water gang that runs through the Rives versity issues and check that no protected seen in the skies of the Avesnes region, de l’Aa area. This helps to purify the species are present at the site. where it nests in cracks in the rock face water and facilitates the study of the at the Bocahut quarry. However, to changing situations of certain plants in protect the species, this information is the water gang. kept confidential. Only a few members 74 EIFFAGE GROUP Reducing our ecological footprint Biodiversity Countdown 2010 update On 30 September 2009, Eiffage stepped up its action in the area of environmental precaution by joining “Countdown 2010(1)” - the international biodiversity initiative organised by the International Union for Conservation of Nature (IUCN) - in the context of Eiffage’s A65 motorway construction project.

Countdown 2010 commitments Implementation

Distribute the Eiffage Group Biodiversity Charter The charter has been distributed widely within the Group and to industry throughout the Group and to industry organisations, organisations, but also to partner companies working on certain and enforce it within the Group. projects and wishing to give greater consideration to biodiversity issues at operational level.

Finance and finalise the launch of the first vocational The first and second sessions of the biodiversity, environment postgraduate diploma in interactions between and large infrastructures course began in 2010, on 19 March biodiversity, the environment and large infrastructures and 8 October, respectively. This programme has been a real success (through a partnership between Eiffage and among Eiffage personnel and independent students alike. the University of Paris I Panthéon-Sorbonne).

Take more action to raise awareness about biodiversity Eiffage co-financed and contributed to an atlas of biodiversity issues, and support initiatives such as the publication in the French-speaking world in conjunction with IUCN and OIF(2). of the IUCN book on biodiversity in the French- Eiffage Travaux Publics organised a contest relating to best practices speaking world (“La biodiversité dans l’espace in terms of protecting plants, wildlife and outstanding natural habitats. francophone : Richesses et vulnérabilités”). The Group organised an in-house photography competition on the theme of nature conservation (more than 1,600 images were entered).

Share Eiffage’s knowledge and expertise relating Eiffage organised special events and took part in several targeted to environmental offset, in the light of its recent initiatives: experiences including the A65 Pau-Langon motorway Attended the “national conference on biodiversity governance” held on project. 10 May 2010 in Chamonix; Organised conferences at the Institut de Géographie (“Geomatics as an assessing tool and innovative instrument for sustainable management of biodiversity”, on 1 June 2010); Staged a presentation of Eiffage’s biodiversity strategy at the WWF summer school on 17 September 2010; Member of the working group on “public investment and biodiversity preservation” set up by the Centre d’Analyse Stratégique (November 2010 – June 2011); Took part in a round-table discussion on the topic “biodiversity - too much of a good thing?” as part of the GAIE ecosystem engineering conference on 10 December 2010, in partnership with University of Paris I.

(1) Notes on Countdown 2010: see “Ethics & Commitments” (Internet site and Planet’Eiffage). (2) Organisation Internationale de la Francophonie (OIF) is the international organisation for French-speaking nations.

Acknowledging the ecological goals of the A65 motorway project Focus on Focus In October 2010, IUCN published a brochure featuring 20 successful biodiversity-preservation projects conducted around the world as part of the Countdown 2010 programme. The brochure describes initiatives developed by Eiffage as part of its biodiversity preservation policy.

SUSTAINABLE DEVELOPMENT REPORT 2010 75 Biodiversity Academic chair Eiffage–La Sorbonne breaks new ground The University of Paris 1 Panthéon-Sorbonne and the Eiffage Group began the International Year of Biodiversity by creating the first corporate academic chair specialising in biodiversity issues relating to large infrastructure projects. The new chair in biodiversity, the environment and large infrastructures has an annual budget of e150,000 to fund a research programme and a course leading to a qualification.

In 2010, 12 students (including 7 Eiffage employees) The conference on “Biodiversity and engineering were awarded a Master’s degree-level qualification - threat or opportunity?”, held by the ecosystem acknowledging a thorough understanding of the engineering group GAIE (Groupe d’application de legal, economic and technical aspects of the envi- l’ingénierie des écosystèmes) on 9 and 10 ronmental issues relating to the various stages of a December at the Cité Internationale Universitaire major infrastructure project. This course has in Paris. At this event, scientists and industry proved very popular, and its capacity was doubled specialists expressed their views on the rapidly- for the second session, in which 27 students are emerging biodiversity economy, examining the currently enrolled. economic value of the benefits provided by ecosystems and exploring ways to include this Concerning the research and innovation programme, value in human activities. the academic chair has been working for the past year to bring all the partners in large infrastructure Lastly, the academic chair also contributed to an projects together at international scientific events. atlas of biodiversity in the French-speaking world Two events were supported in this way: (Atlas de la biodiversité dans l’espace francophone - Richesses et vulnérabilités) produced by the Inter- A conference on the topic of “geomatics as a national Union for Conservation of Nature (IUCN) in support tool and innovative instrument for association with the international organisation for sustainable management of biodiversity”, which French-speaking nations (OIF). In addition to the was attended by around a hundred participants funding from the academic chair, two students from on 1 June 2010 at the oceanography institute in the biodiversity, environment and large infrastruc- Paris. This debate between public operators, tures course carried out all the mapping work for NGOs, research scientists and operational the atlas, which was presented at a side conference specialists promoted the use of geographic infor- for French-speaking ministers during the United mation systems (GISs) as a technical medium Nations conference on biodiversity in Nagoya. and as a tool for consultation and biodiversity- related risk management.

Reflecting the extent of the academic chair’s commitment to preparing people for employment, the qualification has been approved by the Paris region’s

Commitment apprentice training centre and is now open to students in formal education, vocational education and apprenticeships.

76 EIFFAGE GROUP Reducing our ecological footprint Biodiversity Biodiversity initiatives by the Sustainable Development Department The Sustainable Development Department devoted considerable energy to biodiversity issues in 2010, which was a particularly prolific year in several respects, with activities including internal communication via the charter (see p. 74) and the photography contest, participation in numerous third-party events (see p. 75), setting up the biodiversity academic chair (see p. 76) and designing special tools (see p. 133).

An attractive way to raise awareness Working alongside more than 70 environmental management organisations - national parks, regional among partners nature parks, nature reserves, regional conservation In accordance with the commitments set out in its areas, the national water agency (ONEMA), the national Biodiversity Charter, Eiffage set out to raise aware- hunting and wildlife agency (ONCFS), general councils, ness among employees and partners in a fun, associations, etc. - Eiffage, the only private company to attractive way, by organising a company photog- take part, provides financial support to fund on-site raphy competition on the theme of biodiversity. The sampling and laboratory analyses, as well as practical 25 winning entries (24 category winners plus the support, by seconding two technicians specialising in jury’s “special award”) now feature in the Eiffage environmental matters to assist with sampling in 2011 calendar, of which 12,000 copies have been natural habitats adjoining the APRR network. distributed within the Group and outside. The combined efforts of these organisations have More than 1,600 images were examined by succes- resulted in a scientific study covering 42 French sive juries. Together, they form a particularly rich departments. image archive of plants, wildlife and outstanding natural habitats. This initiative, which was very popular with the photographers and recipients of the calendar alike, is being repeated in 2011, on the theme “Wood in all its forms”, echoing the United Nations’ decision to declare 2011 as the International Year of Forests. Supporting research The European amphibian population is currently under severe threat from chytridiomycosis, a fatal infectious disease. To date, the disease has been detected in 387 different species of amphibian in 45 countries, resulting in large-scale deaths in at least seven of those countries. Chytridiomycosis was recently implicated in a mass die-off of amphibians in the French Pyrenees. In 2008, the Périgord-Limousin regional nature park and the University of Savoie’s Alpine ecology laboratory (Laboratoire d’écologie alpine - LECA) set up a chytridiomycosis research and monitoring programme in France, which has now been incorporated into a European research project (RACE: Risk assessment of Chytridiomycosis to European amphibians, 2009-2012). Accurate knowledge of the disease’s distribution in France is an prerequisite to any amphibian management operation.

SUSTAINABLE DEVELOPMENT REPORT 2010 77 Biodiversity Green carbon A cautious welcome Biomass is currently the world’s biggest source of renewable energy, and its inclusion in energy systems offers undeniable benefits in the fight to decrease greenhouse gas emissions.

However, harnessing biomass raises numerous issues in terms of competing uses (wood for energy versus wood for materials, biofuels versus food crops, etc.) and management of natural resources (water, land, biodiversity, etc.). The ambitious targets set by the European Commission in its climate and energy package - which are pursued at national level via the use of biomass for heating, power generation and biofuels - encourage stakeholders to secure large quantities of biomass for related to older motorways, and proposing a global non-food purposes. For example, the scenario business model for harnessing these plant-based produced by Operational Committee 10 at the resources. Grenelle environmental summit forecasts additional electricity and heat production of more than The study, completed in February 2011, deter- 17 million tonnes of oil equivalent (Mtoe) from mined that the Group’s environmental offset land renewable sources by 2020, of which more than 7 extended over a combined area of 2,000 hectares Mtoe from biomass. (see tables below). Aware of the potential for harnessing biomass as a The study explained that the ability to successfully “virtuous” resource, Eiffage’s Sustainable Develop- implement the biomass recovery strategy - for ment Department, in partnership with APRR and predominantly environmental rather than AREA, contacted the consultants BIO Intelligence economic reasons - depends to a large extent on Service (BIO IS) in April 2009 and commissioned a local conditions (maturity of local processing study on recovering biomass products from envi- networks, volume to be removed, transport ronmental offset areas and green spaces around distances, etc.), on the commitment of intermedi- motorways. aries (renewable energy agency [ADEME]), forest and farm managers, etc.), and on the inclusion of This study involved producing an inventory of envi- options relating to recovery from offset land at the ronmental offset areas managed by Eiffage or earliest possible stage of negotiations.

Motorway A49 A39 A406 A402 A65 Offset land (hectares) 51 230.5 274 3 1,372

Main biomass products and recommended recovery processes

Biomass products Source Estimated annual Recommended recovery volume processes Forest products Woodland management, pruning 650 cu. m (1) Wood for energy Hay Late mowing 700 t (1) It is economically and environmentally preferable to use hay as fodder (2) Mowings Maintenance of roadsides 500 t Methanisation and other green spaces Fermentable waste Service station catering facilities 300 t Compost and methanisation

(1) Estimated volumes for the A39, A49 and A406 motorways, corresponding to 150 sites and 570 ha. (2) Excluding hay containing unappetizing plants.

78 EIFFAGE GROUP Reducing our ecological footprint Biodiversity Flagship initiatives by Eiffage divisions... The divisions have been putting the principles set out in the Group’s policy into practice, providing training and information, sharing best practices and helping to preserve biodiversity on an everyday basis.

Information campaigns to preserve motorway. People walking along this special trail experience the sensations procured by 16 different biodiversity more effectively surfaces (pine cones, sand, pebbles, bark, etc.), In an effort to better preserve biodiversity, the divi- giving a novel insight into nature’s rich tapestry. sions carried out many information and awareness-raising initiatives aimed at employees and Eiffage Travaux Publics identifies and rewards the general public. best practices The public works division addresses biodiversity APRR showcases its initiatives and raises issues on an everyday basis. The inaugural edition awareness of the Eiffage Travaux Publics Biodiversity Chal- Efforts to attenuate the impact of infrastructures lenge was organised to identify and spread the best and ensure that natural habitats remain peaceful practices applied by the division’s personnel. havens are made from the design stage and throughout the construction and operation phases. In all, 26 out of a total of more than 60 competition In 2010, the division stepped up its communication entries were shortlisted, based on criteria such as on this theme. A new booklet about the protection the degree of protection afforded to threatened of birds has been published as part of the “Motorway species, the results achieved, and the extent to which booklets - On the road to sustainable development” the initiatives were innovative and reproducible. collection, which sets out to inform employees and The widely-publicised challenge culminated with the general public about projects carried out by an awards ceremony at the annual national confer- APRR, whether alone or in partnerships. Informa- ence for Eiffage Travaux Publics managers. tive exhibitions and events at rest and service areas raised awareness of a number of issues among Concise feedback records were produced for the motorway users. For example, on 22 May 2010 – 26 shortlisted projects, and this information is now the International Day for Biological Diversity – AREA available in the sustainable development collabor- invited motorists to take a stroll along a “barefoot ative working section of the division’s intranet site, trail” at the Porte de la Drôme area on the A49 which is accessible to all Eiffage employees.

On the ground Eiffage Travaux Publics best practices

The top prize in the Biodiversity Challenge was awarded jointly to the A65 motorway, for its “wildlife-transparent” infrastructure optimising movement of animals, and to the Bocahut quarry in the Nord department, for its unequivocal positioning in favour of biodiversity, as demonstrated by several initiatives to preserve protected species such as the Eurasian eagle owl and one-rowed watercress (see p. 74). The inert storage depot in Vallon-du-Vernet, in the Loire department, received the jury’s Special Award for the introduction, when the site was planted in 2010, of species of nectar plants that complement local varieties to ensure a long flowering season, and for setting up an apiary that will, in time, become home to between one and three colonies of bees in conditions very similar to those in natural hives. The apiary will be managed by employees who have been trained in beekeeping.

SUSTAINABLE DEVELOPMENT REPORT 2010 79 Inventories to enable appropriate action Certain divisions, aware that their construction sites are not the only sources of biodiversity impacts, have also decided to specifically study the impacts of their permanent facilities.

A biodiversity observatory in Lauterbourg Eiffel’s 30-hectare production facility in Lauterbourg, Alsace, was audited in order to identify its biological assets. Initial observations revealed the remarkable LPO), with a view to determining any developments presence of residual Rhineland forest, relatively (such as nesting boxes, insect lodges, hedges, dense bird life, protected odonata (commonly known waterholes or ditches) that might encourage as dragonflies) and a rare species of amphibian. protected species to breed and thrive. The option of A second inventory campaign, including lepidoptera, having any ensuing work (for nesting boxes, shel- will be carried out in 2011, providing a baseline for ters, etc.) performed by work integration compa- defining an appropriate management strategy for nies will systematically be considered. this rich natural environment. The decision has already been made to install Biodiversity auditing for equipment storage nesting boxes at the equipment park in Fréjus, facilities which is located on an industrial estate, itself located Eiffage Construction conducted a study of its in an area that is home to protected bird species. equipment parks in order to determine if any were located in areas of particular value from a biodiversity perspective. The study revealed that five sites are potentially concerned. This initial identification stage will be followed by more thorough audits, conducted in partnership with the bird protection society (Ligue pour la protection des oiseaux -

80 EIFFAGE GROUP Reducing our ecological footprint Biodiversity ... Controlling everyday impacts Eiffage’s divisions played their part for the International Year of Biodiversity by addressing major biodiversity preservation issues in their everyday operational activities.

Forclum is preserving marshes… … redoubling its efforts for vultures… In Basse-Normandie, Forclum, which has been Forclum Énergies Services continued to install bird contracted by ERDF to renew a high voltage power flight diverters at strategic points on its infrastruc- network, was faced with the challenge of crossing a tures, to prevent vultures from colliding with them. marshland nature reserve (Marais de la Sangsurière In particular, certain sensitive sections of high- et de l’Adriennerie), which is listed as a vulnerable voltage power lines were equipped with two- wetland area. The land is considered “load-bearing” coloured cable coverings, forming a sheath that only in certain areas, and the water table is approxi- eliminates the need for the conventional red-and- mately 80 cm below the surface. The meadowland white plastic diverter spheres, which are not an would therefore not be able to withstand the weight of ideal solution in mountainous areas, as they allow the machinery generally used for this type of works snow to accumulate, creating a hazard for the line. and vehicle movements might damage the plant life. Since 2009, several valleys have been protected in While planning for the works, which involved removing this way, mainly in the Hautes-Pyrénées. The final the overhead line, demolishing six foundation slabs, projects were completed in May 2010. carrying out guided drilling under the river, laying a high-voltage cable and removing the spoil, consider- … and surveying environmental ation was given to two major restrictions: the need to restrictions in towns and villages minimise machinery movements and to prevent any Forclum Massif Central Réseaux has produced a risk of introducing new plant species into the marsh. catalogue of environmental restrictions relating to The work was carried out during the dry season and its activity scope. The catalogue, which is organ- Forclum selected its equipment to suit the nature of ised by municipality, includes as exhaustively as the terrain. This notably involved using mini excava- possible all the official data provided by the regional tors and an excavator designed for operation in department of the environment (DIREN), the archi- marshy land (with tracks at least 1.10 m wide), and tecture and heritage agency (SDAP), the register of removing the demolished concrete using a tractor classified facilities, etc. towing a twin-axle trailer with low-pressure tyres. Although the catalogue currently contains data only for towns in rural electrification areas where the company has won contracts, it is being enriched, on demand, with data relating to additional municipalities where projects are planned. It enables the potential impacts on plants and wildlife to be taken into consideration from the design stage. There are plans to host the catalogue on the intranet to facilitate access by foremen.

SUSTAINABLE DEVELOPMENT REPORT 2010 81 … and planting flowers on fallow land At the end of 2010, APRR sowed 15,000 sq. m of land adjoining the A714 motorway, along the Mont- luçon access road, to create wildflower meadows that require neither fertilisers nor weedkillers. These strips of fallow land require minimal maintenance and provide pollinating insects with nectar and pollen. In May, APRR entered into an agreement with a local bee-keeping association to measure the real impact of such meadows on bees, using “control” hives. By the end of 2011, the bee pastures alongside the A714 should extend over almost 15 hectares. APRR is restoring wildlife corridors… Isère is among France’s richest departments in terms of wildlife, with some 330 species of verte- brates. In August 2010, AREA and the General Council of Isère signed an agreement as part of a European project to restore wildlife corridors in the Grésivaudan area, which lies between the Belle- donne, Chartreuse and Vercors mountain ranges. To facilitate the safe movement of large and small animals over the long term, AREA has undertaken to maintain fences that guide animals toward the existing motorway crossing tunnels, and to create a special crossing on the A48 motorway along the Cluse de Voreppe corridor, by 2013. The corresponding development works began during the autumn of 2010.

On the ground Adapting to the life cycle of protected species

APRR has adopted a policy of late mowing on the 220 hectares of meadows near the A406 motorway, which are covered by a land management agreement. This protects the nestlings of birds such as the corncrake, the whinchat and the curlew, and avoids disrupting breeding by the agile frog and the Alpine newt. Elsewhere, the stocks of materials at the Eiffage Travaux Publics quarry in Corbigny, which have become home to sand martins, are now left unused during the nesting season.

82 EIFFAGE GROUP Reducing our ecological footprint

Eiffage Construction is protecting snails underneath bridges… Eiffage Construction began work rebuilding the Kerguiniou bridge in Côtes-d’Armor in October 2010. This bridge is located in a Natura 2000 area inhabited by a protected species of snail (Elona On the ground Quimperiana or Quimper snail) that lives in damp or shady environments. To protect these gastro- pods, the division took special measures, which Copafaune - Assessing genetic drift involved avoiding any work in the river or from the banks, demolishing and removing the eroded Linear transport infrastructures create divisions in the bridge piers from the existing road, setting up a landscape and can become obstacles to wildlife movement. mobile crane on the road and assembling the APRR is co-funding the thesis of J. Prunier (University metal bridge deck on the other bank. of Lyon II), which focuses on their impact on landscape connectivity. This project, entitled Copafaune, aims to develop … and taking in birds at the police station a tool for evaluating any genetic drift in small animals (in this case, newts) caused by the presence of a structure Construction of the new national police headquarters in Issy-les-Moulineaux (Hauts-de-Seine) considered to be impassable. begin in late 2009. As a prior study had shown that The location chosen for this project is in Bourgogne, where the installing nesting boxes would encourage local bird Paris-Lyon high-speed railway line crosses the A6 motorway. species to set up home, Eiffage Construction Following preliminary analyses, the landscape and the included the installation of nesting boxes and movements of the studied species were modelled. The butterfly lodges in its project. Together, these wild- resulting models were checked using non-destructive life shelters help to control the biotope by encour- sampling in the field. In 2010, more than 500 samples were aging the establishment and development of collected from newts in their natural habitat and on the species that are already present in nearby Meudon approaches to transport infrastructure. The related genetic forest, and will also increase and sustain plant life analyses will be carried out during 2011. diversity by encouraging pollination by insects – not to mention the fact that these conservation initiatives also enhance the lives of employees and local residents.

SUSTAINABLE DEVELOPMENT REPORT 2010 83 Biodiversity Ecological offset is a key feature of our projects

The A406 Mâcon South motorway bypass with the 5 hectares of land ideal for two protected plants (the narrow-leaved water dropwort and the The A406 project, which was initiated in 1989 and snake’s-head fritillary) are to be offset by preserving relaunched in 2002, was originally unaffected by 274 hectares of flood plains until 2032, at a precau- the measures arising out of the Grenelle environ- tionary ratio of 10 hectares of land preserved for mental summit held in late 2007. However, special each hectare destroyed. efforts were made, in keeping with the changes to the regulatory framework, to ensure that the The environmental impact assessment studies ecological balance of this region was preserved provided for in the contract have now begun, so both during the work and afterwards. that any relevant corrective measures can be taken within ten years of the opening of the motorway Accordingly, the structure was designed to allow link. floodwater from the river Saône to flow as it normally would. This was achieved by laying numerous water A65 motorway - Controlling impacts conduits running under the road and digging expan- sion basins nearby. In an ambitious ecological offset at every stage, from design to operation programme to counter residual impacts in the areas The motorway blends into its natural, economic concerned, the 22 hectares of habitat of the and social environment to an extent that sets a protected corncrake affected by the project, together new standard for linear infrastructure.

INTERVIEW Thierry Raes (PricewaterhouseCoopers)

viaducts, etc.), in accordance with including technical consultants the undertaking the company had given specialising in plants, wildlife and the public authorities. We also noted ecological engineering, as well as that an offset procedure had been public organisations such as the implemented in keeping with the infrastructure research agency CETE, commitment given following the decision which also carried out regular by the national nature protection council inspections. At PricewaterhouseCoopers, Thierry Raes, you are the Partner with (CNPN); Eiffage had also launched we focussed on the topic of wildlife responsibility for PwC’s sustainable a voluntary initiative to improve crossings, a key issue for this type development activities. What struck the quality of its crossings by seeking of road infrastructure project. you with respect to Eiffage’s approach the advice of independent experts. Eiffage’s approach is not unprecedented, to biodiversity during the A65 project? but we feel that the participatory In the course of our site inspection What do you consider the most approach adopted helps to ensure and in interviews conducted shortly before important aspects, and that biodiversity issues are given the motorway opened, our staff noted are they standard practice? appropriate consideration within that Eiffage had built wildlife crossings We were impressed by the wide range the framework of a continuous (overhead crossings for large animals, experts involved in the process, improvement strategy.

84 EIFFAGE GROUP Reducing our ecological footprint

A multi-criteria environmental A65 Pau-Langon motorway design process… The “route of least impact” was determined in a - Key figures “multi-criteria design” approach that included, from 150 km a very early stage, all environmental parameters(1) and known uses (fishing, irrigation, leisure, etc.) 52 municipalities in 3 departments while also remaining compatible with government Earthworks: 17.5 million cubic metres commitments. An uninterrupted dialogue with of earth moved elected representatives, local residents, interest Surfaces: 1.5 million tonnes of coated groups and representative federations was main- aggregate tained while the precise route was being defined. Engineering structures: 162 structures … with an emphasis on preserving including 15 viaducts Special features: noise protection solutions, biodiversity landscaping, signalling systems and equipment The design process incorporated the three funda- mental principles of biodiversity preservation: Ecological offset: 1,372 hectares for 55 years avoidance (whenever possible), mitigation of impacts on species and environments, and, lastly, environmental offset of residual impacts. The A65 multi-criteria design process

Applicable regulations Concession contract and standards State commitment

Consultation Prefect, local authorities, Technical data chamber of agriculture Geotechnical, Multi-criteria and forestry, local topographic and design residents, etc. hydraulic data, etc. With partners (engineering and design consultants) Natural environment study Plants, wildlife and natural habitat

Route of least impact Human environment study Habitation, activity, networks and heritage

(1) Environment: Four components are taken into consideration: the physical environment (topography, hydraulic characteristics, hydrogeology and pedology); the natural environment (plants, wildlife and protected natural habitats); the human environment (habitat and activities) and the landscape and heritage (archaeology, historical monuments, etc.).

SUSTAINABLE DEVELOPMENT REPORT 2010 85 Avoidance measures: A series of inventory studies into account the needs of the most ecologically were conducted to record the plant and animal demanding animal species, which, in the case of species present at the site and, wherever possible, the A65 motorway, are the mink and the otter, two avoid areas subject to major issues in terms of semi-aquatic species under threat of extinction in habitat conservation and heritage sites for the France. Where the motorway crosses wetlands, identified species(2). The route was revised several streams and rivers, engineering structures have times following the discovery of particular plant been designed to enable floodwater from a and animal species(3). hundred-year flood to flow freely without raising water levels in the vicinity of the nearest homes. Mitigation measures: In cases where it was not possible to route the infrastructure away from Offset measures: building a linear infrastructure certain sensitive environments, the residual impact involves a net consumption of space, which by was decreased by building appropriate crossings to extension creates an “ecological debt” to the ensure that the area was transparent to wildlife and impacted environments and species. The purpose the flow of water. The project was adapted to take of “ecological offset” is to pay back this debt.

Land occupied by Ecological offset for residual impacts the A65 motorway and repayment of the ecological debt 1,600 hectares of land consumed, 1,372 hectares of outstanding natural habitats corresponding including 450 hectares of natural to the ecological debt incurred, assigned for conservation habitat management for a period of 55 years. Operator: CDC Biodiversité < < < Purchase Rental Agreement (usual procedure)

The A65 motorway boosts the local economy and job market

Commitment At its busiest, more than 2,500 people were (2) Example on the A65: heritage botanical sites, such as for carex pseudobriozoides grass near the Ludon viaduct, or for marsh employed on this project, 40% to 60% of them helleborine near a road connection in Pouydessaux. Also, a very well- from the local area. Forty young people received preserved habitat of a protected species such as the bat roost near the training via vocational training contracts. Gabas viaduct. Employees seconded to the area contributed (3) Any changes have consequences extending over several hundred metres, due to the geometric constraints (in terms of curve radii and to the local economy, notably in the gradients) to which motorway builders are subject. accommodation and catering sectors. Lastly, (4) Riverine woodland: all types of woodland along the banks of a river A’Liénor subcontracted work totalling more or other watercourse. than €220 million (representing more than 30% (5) Pipes positioned above the ten-year high water mark to maintain a dry crossing for small animals. of the total cost) to independent contractors. (6) Canopy: uppermost layer of forest, in direct contact with the open atmosphere.

86 EIFFAGE GROUP Reducing our ecological footprint

The ecological aspects of a project must systematically be addressed in the light of the actual terrain, given the unpredictability of wildlife reac- tions to development work and to disruption in general. As a result, independent ecological engineering consultants are commissioned to audit the true effectiveness of wildlife crossings (by determining whether they have been adopted) during the works phase. If necessary, the project may Making areas more attractive to wildlife: sowing then be adapted based on the audit results, rather plants on earth banks, planting local species of than simply carried out in accordance with the attractive shrubs, encouraging dense vegetation design drawings. A number of additional measures on earth banks to offer refuge to animals, installing to protect biodiversity were therefore implemented tree stumps to provide shelter, creating wetlands, to enhance the effectiveness of the features restoring depleted riverine woodland, etc. intended to render the infrastructure transparent. A few examples of such supporting measures at Limiting nuisances that impact wildlife: abating and near wildlife structures are described below: noise and light pollution, and screening vehicles on the road. Guiding wildlife towards dedicated crossings: planting guide hedges, topping the tree canopy(6) Installing anti-collision fences appropriate to the underneath viaducts, planning spinneys of repel- species encountered in the area: high fences (2.8 m) lent plants to guide animals towards a special for large animals, a partially buried fences for boar, crossing, creating attractive ponds, etc. tight-mesh fencing for small mammals, etc.

IN ACTION Including hydraulic and ecological considerations when designing engineering structures Five different types of structure had to be built in order to maintain wildlife movement corridors (which often follow rainwater runoff routes). Viaducts (15 viaducts incorporating a large animal crossing function) ensure maximum ecological transparency by preserving low-water channels and riverine woodland(4) underneath the structure, and reduce the road’s footprint. Portals straddling river banks (21 structures) preserve the integrity of the river while protecting the banks and riverine woodland. Conventional frames (33 structures) render the infrastructure ecologically transparent, and feature ledges appropriate to various types of animal, including in ten-year flood conditions. Round pipes or box culverts (370 structures) restore low-volume water flows and allow the passage of small animals through either “dry pipes”(5) or toad crossings associated with attractive ponds (the motorway features 19 toad crossings, four of which have guide plates, as well as ten combined culvert+toad crossing structures). “Large animal overhead crossings” (36 crossings) are located on known wildlife movement routes.

SUSTAINABLE DEVELOPMENT REPORT 2010 87 Other impacts Monitoring environmental impacts Managing the environmental impacts of their respective activities is a high priority for Eiffage Group companies. Environmental analyses are the cornerstone of the process, and are conducted by all companies using methods appropriate to their businesses. A wide range of environmental preservation measures are implemented as a result of these analyses. There follows an overview of the main commitments made and the practical initiatives implemented in 2010.

In order to fulfil the Group’s commitment to charters. These cover topics such as noise abate- reducing its ecological footprint, all employees ment, effective management of water and energy must be aware of this issue. In April, during consumption, waste disposal, appropriate conduct Sustainable Development week, Eiffel’s Lauter- in emergencies and customer satisfaction. bourg facility was the first in a series of plants and worksites across France to host a touring interac- Managing the environmental impacts of quarries is tive exhibition aimed at employees, subcontractors another everyday operational concern. The quar- and customers. More than 1,500 employees learnt ries and construction materials industry associa- about concepts and best practices relating to waste tion (Union nationale des industries de carrières et sorting, hazardous products, energy efficiency, etc. matériaux de construction - Unicem) has developed Twenty lucky winners of a general knowledge quiz an appropriate environmental charter. Companies organised as part of this exhibition were rewarded signing the charter agree to manage their environ- with weekend breaks in a French regional nature mental impacts by implementing a four-stage park. A documentary film accompanying the exhi- progress strategy. Some 44 Eiffage Travaux Publics bition can be viewed online at www.eiffel.fr. quarries, together accounting for 72% of the division’s output, have signed the charter, and 43 have Forclum, which has, for a number of years, been already achieved progress level 3 or 4. committed to sustainable development via its Quality and Environment charters, distributed 1,500 Waste collection, sorting and recovery Quality & Environment (QE) booklets to its new The building sector generates nearly 40 million recruits, to make them aware of best practices at tonnes of waste annually (source: Fédération fran- worksites. The booklet, which takes an operational çaise du bâtiment), and compliance with the rele- perspective, explains how each individual can vant regulations is a crucial environmental issue. contribute to achieving the objectives defined in the

On the ground

a part

In Saint-Dizier, where Eiffage Construction Haute-Marne was building 43 homes for Foyer Rémois, all subcontractors involved in the project were made aware of the division’s quality, safety and environment (QSE) strategy at a presentation introducing the “Welcome booklet for worksite partners”.

88 EIFFAGE GROUP Reducing our ecological footprint

Waste must be sorted before it can be disposed Furthermore, at the sprawling Verquin site, of, recycled or otherwise recovered. Despite which is home to several Forclum companies, the difficulties involved, including the chronic the division set up a waste recovery centre that lack of space at urban construction sites, was very quickly adopted by employees, waste is sorted daily at Eiffage Construction enabling 188 tonnes of waste to be collected in worksites. Setting up collection facilities at 2010. A waste compactor was installed at the difficult urban sites enables waste to be sorted site in 2010, reducing the number of waste and more than 50% of it recovered. Achieving truck movements by a factor of two or three. this result requires prior training of worksite managers and workers. The division has for Eiffage Travaux Publics recycles almost 95% of several years been making very significant the inert waste generated by its activities. The efforts to raise awareness in this area among public works division also helps to recover waste both its own employees and those of subcon- from other businesses. For example, its subsid- tractors. iary SGA recycles nearly a million tonnes of waste from the steel-making industry, much of which is Following a period of experimentation in 2009 converted into Sidmix®, a hydraulic binder used at the request of the lighting association in road surfaces. Its research centre has also (Syndicat de l’éclairage), Forclum has invested in the Cyclogoma project, in partnership committed to a national rollout of “Recyclum with Eiffage Infraestructuras (Spain). This project DEEE Pro”, the professional electrical and aims to manufacture bituminous coated aggre- electronic equipment waste recycling process gate containing a high proportion (20%) of finely- first introduced in July 2010. This recycling powdered rubber obtained by grinding used process, funded by electrical equipment tyres. This new product was used for the first manufacturers, is conducted through a time in late 2010, on the Seville-Cadiz motorway. network of 3,000 collection points that enable businesses to dispose of their electrical and Discharges - Water and soil preservation electronic equipment waste in an environmentally-friendly manner that complies with regu- Water is a fragile resource, subjected to particular latory requirements. Most Forclum facilities stresses during construction projects, in terms of now collect used lamps and electrical and both depletion and pollution. Eiffage is investing in electronic equipment waste. solutions to protect water and soil. These include

IN ACTION Cryogenics as an ecoprocess Dagneux district on the APRR network tested a new cryogenic process for washing its sanitary facilities. The new process involves spraying pellets of dry ice. The air pressure combined with the number and temperature of the pellets (-80°C) causes waste to disintegrate and become detached from the substrate. The fast, effective process poses no risk to the environment and eliminates the need for detergents and other chemicals.

SUSTAINABLE DEVELOPMENT REPORT 2010 89 retention tanks, absorbent kits, washing areas çaise - USIRF) have been conducting research at equipped with settling ponds for concrete mixers and national level to clarify the potential health risks of hoppers, and scrubbers and oil traps at exits from atmospheric emissions from aggregate coating vehicle washing areas. Eiffage companies also strive stations, with particular emphasis on volatile constantly to raise awareness of these issues among organic compounds (VOCs) and polycyclic aromatic partners and to research new techniques. hydrocarbons (PAHs). This voluntary process, which is being carried out in association with the Sustain- At its national conference in Pau in June 2010, Eiffage able Development ministry and the French General Travaux Publics presented an overview of the various Health Directorate, features analysis campaigns impact management scenarios for aquatic environ- and is expected to lead to the publication of a guide ments. Speaking before the company’s 400 most to conducting health studies at aggregate coating senior executives, the managers responsible for the stations. The ministry has since extended this A65 project explained their difficulty in maintaining initiative, enhancing the monitoring of certain the suspended matter content below the prescribed atmospheric pollutants, and intends to include limit, and described the battery of measures they had these checks as part of the second national safety to implement (settling pond, several types of filter, and environmental plan (PNSE 2). The checks, for etc.). Quarry managers then took the floor and which planning began in 2010 for a pilot region explained how to address the issue with a long-term (Lorraine), will concern the six specified pollutants perspective. Lastly, a specialist law firm provided a (PAH, toluene, ethylbenzene, xylene, formaldehyde legal viewpoint, confirming in the minds of all present and benzene) and will set out to quantify the emis- the importance of this issue and the potential conse- sions and their environmental consequences. quences of failure to comply with regulations. When these measures are included in action plans Atmospheric pollution - A clearer designed to cut emissions (switching facilities to gas, optimising combustion cycles, etc.), they will understanding of the possible impacts consolidate the acceptability to society of the divi- For more than five years, Eiffage Travaux Publics sion’s production facilities by transparently reporting and the French road transport industry association any atmospheric emissions of pollutants, as legiti- (Union des syndicats de l’industrie routière fran- mately expected by all stakeholders.

APRR supports rational weeding

Day by day, APRR is reducing its use of plant care products for maintenance of green spaces near motorways, in accordance with the Écophyto 2018

Commitment framework agreement between the French motorway operators’ association and the French government, which was signed in 2010. The division is taking part in trials of alternatives to the use of weedkiller chemicals, and is increasingly turning to mechanical weeding. Studies have also been launched to develop a motorway design that requires less weeding. The division is officially recognised by the Ministry of Agriculture as a Certiphyto training centre on an experimental basis (the training course covers knowledge of products and their conditions of use). In 2010, 30 employees received training in best practices in this area.

90 EIFFAGE GROUP Reducing our ecological footprint

Motorways are regularly decried as a source of environment agency Ademe stepped in when the atmospheric pollution. APRR is committed to, and ministry withdrew funding for the project. The involved in, carrying out the measurement station has collected extensive data relating to campaigns organised by the environment ministry. nitrogen oxide, ozone, particulate matter and For example, in 2003, in the context of a regional carbon monoxide pollution over a period of seven air quality action plan, Atmosf’air Bourgogne years. The results do not relate to the exposure of installed an air quality measuring station in the a static population, but enable the emission trends immediate vicinity of the A6 motorway near for one of France’s busiest road infrastructures to Beaune. Between 2008 and 2010, APRR and the be monitored.

IN ACTION “Best practices” spreading like wildﬁ re The number of initiatives to introduce water and soil best practices at Eiffage Construction worksites continues to rise. Examples include the beacon worksites at the secondary school in Saint-Germain-Lembron and the Nuger bank building in Clermont-Ferrand. Protecting the ground and natural habitats: Water used by the Secatol Betonet concrete hopper washing station is recycled after use and carbon dioxide is injected to neutralise its pH value. The water used to wash concrete drums is stored in a tall hopper equipped with a big bag filter system. After settling, water is discharged via an overflow. Water savings: A prefabricated automatic valve manifold is installed in the toilet facilities, together with a main cutoff solenoid valve.

SUSTAINABLE DEVELOPMENT REPORT 2010 91 Innovations that enhance the lives were a definite inconvenience to residents near Eiffage Travaux Publics aggregate coating plants. of local residents In 2010, two of these plants conducted trials with an “odour condenser”, which operates by forcibly The mark left by a construction project cannot be condensing and collecting the gaseous molecules measured in terms of “carbon” or “biodiversity” responsible for odours. Measurements by an inde- alone, as noise, odours and visual pollution also pendent laboratory demonstrated that the condenser have non-negligible impacts for nearby residents. reduced odour emissions by 37%. The trials are continuing, in partnership with oil company chem- Unpleasant odours... ists, in order to enhance the system’s efficiency and The Monashell process, which is ideal for treating extend its operating spectrum. waste water, uses mussel and oyster shells as a medium on which to breed special bacteria that … and noise feed on pollutants, thereby providing an environ- Eiffage Travaux Publics also researches solutions mentally friendly solution to odour problems. Sales of this biofilter, which is distributed by an Eiffel for noise pollution, in particular by developing noise- abating coated aggregates that reduce tyre noise. subsidiary (GER 2i), surged in 2010, confirming its ® innovative positioning in the French market. Nanophone is the latest of these special coated aggregates. In theory, its noise-abating perfor- The Paris region water corporation (Syndicat inter- mance should be double that of its predecessor, départemental pour l’assainissement de l’agglo- Microphone®, which is the range’s current flagship mération parisienne - SIAAP) adopted this solution, product. In 2010, the division carried out several effectively neutralising its chemical facilities. demonstration projects using Nanophone®, which was applied over areas totalling almost 100,000 sq. m. Unpleasant odours released during bitumen unloading Noise measurements made for these pilot projects and storage operations, and when burning fuel oil, revealed that road noise was brought below the IN ACTION Lynx calls at worksites Eiffage Travaux Publics tested a new vehicle reversing warning device, nicknamed the “lynx call”, on several projects. The device, which emits a highly directional signal to the area behind the vehicle only, has a less strident tone than conventional warning devices, and is quieter and less stressful for drivers and local residents alike, while complying with regulatory requirements. The solution will be rolled out if justified, based on performance and safety feedback.

92 EIFFAGE GROUP Reducing our ecological footprint

symbolic 70 dB mark (using the pass-by method in earth were excavated and sorted. More than a third accordance with the NF EN ISO 11819-1 standard). of that total was treated in situ by a mobile thermal desorption plant. Once decontaminated, the mate- APRR pursued its own programme to combat noise rials were reused at the site. pollution. In 2010, the division took action at 45 “noise blackspots”, in most cases by insulating The same recovery-oriented approach was adopted walls or erecting a screen or earth bank to provide at the site of Lille Métropole stadium, where protection at source. At the same time, AREA 700,000 tonnes of rubble and spoil assumed to be surfaced three sections of motorway in its network polluted were excavated by Eiffage Travaux Publics. with noise-abating coated aggregate, to reduce the After collecting samples and performing analyses, nuisance caused to local residents. The perfor- the inert earth was reused at local worksites. The mance of this solution is currently being monitored non-inert earth was subdivided into batches that in order to assess its long-term effectiveness. were subjected to further analyses and sorted more precisely. Ultimately, only 3.5% of the earth Soil decontamination expertise was found to be slightly or very slightly contami- - A rare commodity nated. This earth was removed and disposed of using approved processes. Soil decontamination is a speciality business of two subsidiaries of Eiffage Travaux Publics - Boutté These illustrations of Eiffage Travaux Publics’ soil and Gauthey. Gauthey’s achievements include decontamination expertise were referred to exten- decontaminating the ground at the site of the sively at a “contaminated sites and soil feedback” former La Mouche gas works in Lyon. After prelim- conference held in March 2010 by the division’s inary diagnostic analyses, 60,000 cubic metres of Environment department.

SUSTAINABLE DEVELOPMENT REPORT 2010 93 94 EIFFAGE GROUP Sustainable construction

SUSTAINABLE DEVELOPMENT REPORT 2010 95 For several years, the Eiffage Group’s businesses have been working to develop sustainable practices and solutions that achieve high performance at best cost and with minimal environmental impact.

Practices and processes Exclusive sustainable construction expertise Innovation is a major feature of Eiffage’s activities, and the Group strives constantly to satisfy the technical and economic expectations of an increasingly sustainable development- focused clientele. Eiffage now uses a wide range of exclusive processes and practices developed by the Group’s divisions.

Eiffage Travaux Publics is developing solutions in Operating through its subsidiary, Goyer, Eiffel is several areas: focussing its research on the energy performance of building elevations, with particular interest in “AAA Economical worksites using low-temperature elevations”, a concept developed by the Phosphore coated aggregate (which is laid at no more than sustainable urban development laboratory. Two 95°C, compared with 160°C with hot-process areas have been chosen for further development: aggregate), thereby halving energy consumption and greenhouse gas emissions; A building elevation concept incorporating automatic control mechanisms managed by the Retreating and recycling road surfaces using the building’s air conditioning system, which is being “high recycling-capacity” (HPR®) mobile coating developed to meet the requirements of forth- facility, which is able to manufacture coated coming major developments in the commercial aggregate containing a very high proportion (65% property sector; or more) of recycled aggregate, or the Arc 700® road resurfacing machine, which recovers existing A competitive traditional joinery system that road surfaces by adding a new binder mixed with combines the company’s expertise with tech- the aggregate already in place. In 2010, the Arc nology and design resources hitherto used only 700® machine was used on projects such as the for office building developments. port in Erquy and the Parc des Rives de l’Aa swim- These strategic orientations will enhance Eiffel’s ming stadium in Gravelines; building envelopes offering via the addition of prod- Tougher surfaces, achieved through the stan- ucts that are used in all sectors, including new-build dardised use of Orthoprène, a bitumen developed and renovated commercial, residential and hospital for the Millau viaduct project. This solution was buildings. In 2011, this joinery system is being trialled adopted for the Sylans viaduct on the A40 in several projects. Feedback from the plant and the motorway and the Eparris, Chéran and Touvières worksite will be incorporated to yield a competitive, viaducts on the A41 North motorway; comprehensive and upgradeable product range. High-performance materials such as BSI®, a At the same time, the division is continuing develop- fibre-reinforced concrete that combines useful ment work relating to two of its exclusive processes: architectural properties with unrivalled strength. The Unibridge® rapid-assembly steel bridge, the BSI® is the flagship material being used to build business model for which could form the basis the Seine-Aval sewage works in Achères, which for the creation of new products (see p. 54); will be handed over at the end of 2011. The 160 panels installed in the post-dentirification units The Monashell® biofilter odour treatment process will provide effective protection for the bacteria (see p. 92), which has seen a surge in interest that break down the nitrogen contained in waste from the public sector. Eiffel plans to include the water, actively helping to ensure that the water process in its sales offering aimed at private discharged into the river is clean. customers.

96 EIFFAGE GROUP Sustainable construction

Forclum has been developing remote energy developed several concepts relating to the construc- expenditure measurement and management solution, at an optimal cost, of highly energy-efficient tions for a number of years. These systems were homes fully in keeping with the spirit of the Grenelle first implemented in 2010 in two pioneering trials: environmental summit. The first such project, for the Saint-Gratien municipal council awarded Forclum H2CO range of optimised cost and consumption Île-de-France the contract to install 3,222 lights and homes, was developed in partnership with Tectum for related remote-controlled electronics modules for a contest relating to the urban development, construc- the town’s street-lighting system. The new system, tion and architecture plan (PUCA). This product, which designed to consume 20% less electricity, is able has been awarded the CQFD label in recognition of its not only to switch street-lights on and off globally, cost, quality, reliability and rapid construction, and but also to control individual lighting clusters for has already been built in western France, will enhance event lighting purposes, as well as for detecting the division’s ability to bid for the design-and-build operating incidents, measuring bulb ageing, etc. contracts put out to tender by many social housing organisations. The aim of the EcoEco (economical and The General Council of the Nord department decided eco-friendly) concept devised in 2009 is to build homes to introduce a remote measurement system for the that deliver excellent energy performance at a low gas, electricity and water meters at 200 secondary cost. This concept opens up new possibilities for schools in the department. Radio-frequency temper- devising mixed developments of starter homes and ature probes will also be installed. Forclum Infra rented social housing. Eiffage Construction has also Nord won the contract to equip all of the buildings developed the Ehpad 2CO concept providing live-in concerned by this project. The long-term aim is to be accommodation for dependent elderly people. able to propose energy performance improvement works where appropriate, and inform users about These high-performance designs all feature the best practices in the area of energy efficiency. same core concepts of streamlining, industrialisation, energy savings and optimised design. There Ecodesign and ecodevelopment are plans to build 1,400 of these optimised-cost Like the other divisions, Eiffage Construction strives homes, and two developments have already been to anticipate future regulatory requirements and launched: one for 85 homes in the Almont area of customer expectations. Over the past two years, it has Melun, the other for 72 homes in Peypin. IN ACTION Energy performance - Three patented processes Forclum has filed two new patents arising out of the division’s efforts to decrease energy costs. The first concerns an interior lighting control system that adjusts brightness depending on the natural lighting, while the second relates to the development of an LED-based street-light (see p. 128). Also in 2010, Eiffage Construction patented Sisec, an externally-applied thermal insulation solution (see p. 124).

SUSTAINABLE DEVELOPMENT REPORT 2010 97 Looking beyond the labels A fine example of this is the renovation of the Henri-Défaut hospital centre in Avignon, which ® A string of energy efficiency labels (BBC, HQE , was carried out by Eiffage Construction Avignon in HPE, THPE, etc.) testify to the ability of all Eiffage partnership with Eiffage Travaux Publics and Group businesses to successfully handle projects Forclum. Although the number of beds remains that involve demanding technical and regulatory unchanged, the way the institution works has been specifications. Complying with standards is just completely rethought to make it more convenient the start, however, and a new vision of the construc- for healthcare professionals and to improve the tion industry is now emerging, in which human patient experience. As a result, staff will have prop- beings and their basic needs take centre stage. erly fitted-out private spaces and patients will be Although environmental concerns and the need to able to relax in three large patio areas, which also control energy costs are the two main drivers of allow more natural light into the buildings. Eiffage’s sustainable development policy in relation to In the same vein, Eiffage Construction is devel- construction activities, they are not the only factors. oping its expertise in the area of accessibility for Comfort, everyday functionality and the well-being of disabled users, as illustrated by the “disabled a building’s users are playing an increasingly decisive users” features included in several major projects, role in the activities of the Group’s divisions. This including the construction by Delvigne (on behalf of focus on the “end customer” is emphasised in partic- Artois Développement) of the IME-IMPro medical ular in the many projects involving buildings designed and teaching establishment in Carvin, the renova- for people with special needs. tion of the École des Francs-Bourgeois school in Paris and the renovation of the Garonne apartment development in Toulouse.

On the ground Meeting users

User comfort is a key consideration in energy performance contracts for secondary schools in the Centre region. At the start of the contract, in July 2010, the project team met with head teachers and teaching staff to explain the objectives of the energy performance contracts and how they would improve their comfort. In addition, Forclum joined a regional network of environmental education associations to raise awareness among pupils of the nature and benefits of the work being carried out in their schools.

98 EIFFAGE GROUP Sustainable construction Practices and processes Wood and materials Efficient management of energy resources requires innovative construction practices.

Wood is good growth potential for construction companies. Timber and other wood products feature heavily Eiffage is a founding partner of a strategic invest- in many projects aiming to achieve HQE® certifi- ment fund (Fonds Stratégique Bois - FSB) set up to cation, including Europe’s first “zero fossil support a sustainable wood industry, and the energy” school, the Kyoto secondary school in Group is looking very closely at new applications Poitiers, which was built by Eiffage Construction for this promising material. Poitou-Charentes. Other examples include the Éric-Tabarly secondary school in Olonne-sur- For the past two years, R&D teams at Eiffage Mer, built by Eiffage Construction Pays de la Construction have been conducting wood-related Loire, and the Jean-Baptiste-Corot secondary research with a view to anticipating and success- school in Savigny-sur-Orge. Eiffage Construc- fully negotiating impending changes in the regulation’s laboratory in Fresnay-sur-Sarthe is itself a tory framework, which will, from 2012, require all perfect example of a timber building, as well as new buildings to use between 5 and 30 times more being an invaluable tool for the development of wood (by volume) per square metre of floor space, the wood industry, where in situ experiments are than currently. The precise increase will depend on carried out as part of the process of developing the type of building. The company has already practical technical solutions. begun exploring two high-priority application areas. The first is to use wood for energy, by burning it Insulation - Next-generation materials as fuel. Eiffage Construction and Forclum intend to deliver breakthrough performance leverage this resource in their wood-fired boiler For Eiffage Construction, improving the perfor- projects, such as those installed at the centre mance of buildings is a major area for progress, in hospitalier sud-francilien (CHSF), the Cité Sani- terms of controlling energy consumption, reducing taire health complex in Saint-Nazaire and the high the size of technical equipment, etc. To this end, the environmental quality (HQE®) boiler plant in division is constantly developing its expertise by Pamiers. All these projects have the twin aims of using new materials to improve building insulation. reducing operating costs through effective management of their energy supplies and moving In Odos, the Tarbes office of Eiffage Construction closer to a neutral carbon balance. Midi-Pyrénées is building a 24-home development featuring elevations consisting of bonded The second type of application involves using high-precision bricks. These perfectly calibrated wood for materials, an area that offers genuine bricks offer several benefits: they require far less mortar, result in perfectly flat walls, and above all, prevent thermal bridging, thereby reducing energy costs when the building is in use. In Arras, Eiffage Construction Lens is using Poro- therm bricks to build 38 homes. The excellent thermal insulating performance of these Monomur- type structural bricks is due to their honeycomb structure, which traps air inside the material, greatly increasing its insulating capability. In Poitiers, 64 very high energy performance (THPE) homes have been built using Thermopi- erre cellular concrete blocks. This material provides two benefits: firstly, it offers very good insulating performance, due to the millions of air bubbles encapsulated in the material; and secondly, its ecological balance is positive, as its raw materials - water, lime and sand - are natural and fully recyclable.

SUSTAINABLE DEVELOPMENT REPORT 2010 99 Practices and processes Resource consumption Less is more Responsible management of water resources will be a major challenge in the coming years. Eiffage businesses are working on ways to limit their consumption and improve the quality of water discharged into the environment.

An HQE® waterworks site to blend into its natural surroundings. The priming tests are approached in the same spirit, A new waterworks in Pleurtuit is scheduled to begin with all the water taken from the land via a system operating in 2011. This plant, which will supply tap that recovers and filters underground water using a water to six municipalities, including Dinard, will proprietary concept developed by the project’s treat water pumped from the Bois-Joli reservoir management team. (production capacity: 18,000 cubic metres of water per day, with a planned extension to 27,000 cu. m/day). Cleaner, recycled water The new waterworks, which is being built by Eiffage Construction Ille-et-Vilaine, will be the first tap for the Violay tunnel water production facility to be fully certified as “high Efficient management of water resources during environmental quality” (HQE®). Roofs will be excavation work for the Violay tunnel on the route planted in order to control the collection of runoff of the A89 motorway is an important issue that was water, provide enhanced insulation and help the addressed right from the bidding phase. The twin objectives of the operating procedures developed for this project are to preserve the protected species living near the construction site and to restrict the amount of water extracted. Drainage water is treated at two treatment facilities installed at the tunnel heads, before being piped 4 km to less sensitive areas where it can be safely discharged. The quality of the discharged water is constantly monitored. Work began in 2009, and by the end of 2010, some 568,000 cu. m of water had been treated. The Violay project also involves a commitment to collect tunnel drainage water for use by the tunnelling machine. In a year and a half, no less than 174,000 cu. m of drainage water has been reused in this way, significantly reducing the project’s water supply requirements.

100 EIFFAGE GROUP Sustainable construction

Energy is a hot topic, and in recent years there has been a marked trend towards legislation in favour of tighter control over energy consumption, both in France and at European level. Eiffage is planning for the many changes entailed by the implementation of the “Grenelle 1” and “Grenelle 2” environment Acts, and is focussing on energy efficiency innovations rather than mere compliance with regulatory requirements.

Energy efficiency Organisation, unity and coordination In order to provide a global response to customer expectations, anticipate future needs and streamline the implementation of regulatory and tax measures, Eiffage’s subsidiaries are being reorganised to maximise the synergies generated at division level.

A little more than a year ago, Forclum’s top the Ouest regional department specialises in wind management initiated a dialogue aimed at devel- power, and the Nord regional department has oping an effective strategy for targeting the energy expertise in energy efficiency (design teams, etc.). efficiency market, in order to position the company Forclum Ingénierie, for its part, has know-how as a major player. This strategy is a core compo- relating to biomass-fired boilers, while the busi- nent of the Group’s sustainable development ness development department at Forclum Gestion policy, which emphasises sustainable construction & Développement specialises in tenders for energy and the importance of innovating ahead of climate performance contracts on behalf of clients. This change. approach has already yielded a number of innovative tools and buildings, including: Forclum, which is directly concerned by the introduction of energy efficiency targets, has begun the The Clim’eco energy comparator, which can be task of significantly developing its expertise in this used at the design stage to model and then area. The division already has tools and know-how compare the energy consumption required for developed by specific expertise centres. The Centre various air conditioning solutions in a building. regional division, for example, specialises in This calculator utility was nominated for the thermal and photovoltaic solar installations, while Eiffage Innovation awards.

SUSTAINABLE DEVELOPMENT REPORT 2010 101 A quad-energy water heating system (nominated for the 2009 Eiffage Innovation Awards); this technology combines solar heating, heat recovery from the refrigeration system and the forced ventilation heat pump, with any additional electricity required being purchased from the grid. The head office of Eiffage’s Centre Est regional division, built in partnership with Eiffage Construction features a net energy consumption France is now covered. In addition, following the (excluding IT equipment) of only 22 kWh/sq. m of introduction of two pilot projects in 2009/2010, floor space. This is made possible by the pres- more than 600 of the division’s employees have ence of power generating facilities including received energy efficiency training as part of photovoltaic solar panels installed on the roof and FEE-Bat vocational training programmes. on the brise-soleils on the south elevation, a vertical-shaft wind turbine and a geothermal For its part, Eiffel is now in a position to provide a global energy system that uses a heat pump and ground- “Structure + Envelope” service for new-build and reno- water to extract free heating and cooling energy. vation projects thanks to the combined expertise of Goyer, Eiffel Construction Métallique and Laubeuf, a To enhance the Group’s expertise, each adminis- company acquired in 2010. The design offices of these trative region has sent at least two business three companies regularly work together, and a sales managers on the SERCE five-day energy efficiency function common to Laubeuf and Eiffel Construction training course each year since 2007, and 80% of Métallique has been introduced.

IN ACTION

The energy efﬁ ciency pilot project that just keeps going...

In 2009, Forclum carried out a six-month pilot project to develop a strategy with which to The project also led to a master agreement Research was carried out to complement target the energy efficiency market in a between Eiffage’s top management and this training with tools to provide additional coherent approach and with the necessary APEE-Promodul, under the terms of which expertise (software, data sheets, remote tools. training would be provided to a target audience measurements, etc.). The project achieved its objectives, yielding a comprising more than 2,000 Eiffage employees. A second pilot project was launched in October combination of immediate results and Accordingly, more than 70 training sessions 2010, this time with the intention of rolling out longer-term prospects, consistent with the were held during the final quarter of 2010, the strategy throughout Forclum, adapting divisional management’s aim of positioning with priority being given to employees the training programmes and support services Forclum as a major player in the energy of Forclum and Crystal. for the other divisions, and identifying potential renovation market. Subsequent sessions are open to all divisions synergies between divisions. of the Group.

102 EIFFAGE GROUP Sustainable construction

The management team at Eiffage Construction, assisted by a network of regional managers and cross-subsidiary working groups, strives to detect recurrent difficulties, roll out best practices, implement new initiatives and carry out technical and regulatory watch that benefits the whole division. A growing number of inter-divisional strategies are being developed, with the aim of positioning the Group from the design stage of projects. For On the ground example, the respective Nord regional divisions of Eiffage Construction and Forclum have made a A masterclass in architectural number of joint decisions, including implementing a concerted sales initiative and setting up an lighting by Forclum energy efficiency department staffed by specialists recruited from Eiffage’s regional business units. In June, Forclum received an award acknowledging This unit may be asked to express its opinion on the its ability to unite its teams and successfully technical feasibility of a preliminary design or accomplish an exceptionally prestigious project technical variant, for example, or to provide support to install architectural lighting at the royal entrance for sales initiatives. Lastly, the two management to the Château de Versailles. teams have defined joint performance targets in This operation, which involved installing more than several areas, including government and educa- 13,800 LEDs, won top prize at the 22nd Lumières tion buildings, buildings and infrastructures oper- awards organised by the French association of ated by private-sector customers, and social electrical and climate engineering contractors housing organisations. (Syndicat des entreprises de génie électrique civil et climatique - SERCE). This award is presented to public- or private-sector clients that carry out architectural lighting projects - for a monument or other aspect of their urban, industrial or natural heritage - with the most effective energy management solutions.

SUSTAINABLE DEVELOPMENT REPORT 2010 103 Energy efficiency Concentrated expertise Since 31 July 2008, high energy performance buildings have been signature projects for the Group, and the office developments built to serve its own needs are packed with construction expertise to showcase the opportunities offered by the Grenelle environmental summit in terms of innovation incentives.

In the spring of 2010, the Hélianthe building occu- the Volta building in La Plaine Saint-Denis had paved pied by Eiffage’s Rhône-Alpes regional divisions the way by also obtaining the BBC-Effinergie label was awarded two prestigious Pyramide awards by and HQE® certification. It was the first commercial the property developers’ association (Fédération development in the Paris region to receive the former. des promoteurs constructeurs): the Pyramide d’Argent Immobilier d’Entreprise for commercial A new project in Vélizy property in the Lyon region and the Pyramide de Eiffage Construction’s new head office located in Vermeil in the same category at national level. Vélizy will be handed over at the end of 2011. Like the These awards are a testament to the determination Volta and Hélianthe buildings, this future flagship of of the Group, which in 2008 decided to harness the Eiffage’s property portfolio is aiming for dual certifi- synergies between its various businesses to build cation under the BBC-Effinergie and NF Bâtiments properties for its own use that also serve as tertiaires – HQE® schemes. The building is designed beacons of sustainable development practices. to comply with the requirements of the forthcoming In August, the Hélianthe building passed a new mile- RT 2012 thermal performance regulations, achieving stone when it was granted the BBC-Effinergie 2005 energy consumption of less than 50 kWhpe/sq. m/ low energy consumption label and was certified under year and greenhouse gas emissions limited to 2 kg

the high environmental quality scheme for commer- CO2eq/sq. m/year. Eiffage Construction Saint-Denis cial buildings (NF Bâtiments tertiaire - HQE®), is leading this project, for which Forclum is installing acknowledging that the building’s performance the high- and low-voltage electrical systems, while complies with requirements in terms of ecoconstruc- Forclim is providing the heating, ventilation, air tion, ecomanagement, user comfort and health. A few conditioning and smoke removal expertise, and months previously, in January, Forclum’s head office, Goyer (an Eiffel subsidiary) is erecting the elevations.

On the ground Eiffage Construction Picardie - a new “positive-energy” head office in Amiens

The clean-lined Volnay building, which was handed over in December 2010, delivers outstanding thermal performance. It is designed to be a “positive-energy” building with a final primary energy consumption figure of -23 kWheq/sq. m/year. Specifications Energy produced by seven vertical geothermal probes descending to a depth of 100 m, coupled with a water-to-water heat pump. Heating and cooling distributed via recessed ceiling-mounted chilled beams. Double flow ventilation system to recover energy from discharged air. Rooftop photovoltaic panels (generating capacity: 39.6 kW peak). 25cm thick Monomur brick walls with exterior rendering and polystyrene interior insulation. Glazed surfaces limited to 27% of total elevation area. Anti-thermal bridging aluminium-framed windows (Uw insulating performance: 1.6 W/sq. m/°K). Double-glazing units with integral blinds and exterior brise-soleil on the south and west elevations. Low-energy lighting (8 W/sq. m). Enhanced draughtproofing. This project was managed by Eiffage Immobilier Picardie. Two other divisions took part in the works: Forclum installed the utility systems and Eiffage Travaux Publics carried out the external works. The environment agency Ademe and Nord Picardie Regional Council subsidised the project in equal measures, together providing a total of €43,000 for the photovoltaic power systems and €114,000 to enhance the overall performance of the building.

104 EIFFAGE GROUP Sustainable construction Energy efficiency Innovative processes and products Staying true to its longstanding policy of seizing any opportunities offered by regulatory changes, in 2010 Eiffage reaffirmed its strategy for developing and capitalising the Group’s energy efficiency expertise.

Cutting electricity consumption on motorways In May 2010, the State made the decision to discon- tinue street-lighting along 130 km of motorway in the Paris region, with the aim of achieving a 40% reduction in the electricity consumption of the region’s motorway network. Elsewhere in France, only a few special sections of motorway are lit, but potential savings are achievable in several areas. For several years, APRR and AREA have made considerable efforts in this direction, implementing many practical measures to reduce the energy bill of their infrastructures. LEDs now take pride of place. For example, the Variable brightness 24 lighting standards at the Boitray area on the A6 Electronic programming systems are being installed motorway are now equipped entirely with LEDs. at various points in the network to dim the lighting Each lamp is rated at 56 W, compared with 2 x 125 W during certain periods, while at no time compro- for the old street-lights, which were also respon- mising motorists’ safety or comfort. For example, at sible for severe light pollution. The new lamps the Fleury-en-Bière toll barrier on the A6 Paris- provide more effective lighting while consuming five Lyon motorway, the voltage supplied to lamps is times less electricity. In addition, the new facilities reduced from 220 V to 180 V between 10 pm and require less maintenance as the LEDs have a service 5 am, decreasing energy consumption by approxi- life of 10 to 12 years. The Hyombre area on the A36 mately 20% to 30%. Similarly, the street-lighting on is currently testing LED-based lighting for its pedes- a section of the A43 leading out of Lyon is now trian crossings, and, at the Lac-de-Sylans area on dimmed by 25% during off-peak night-time periods. the A40, LED lighting has been installed in the vicinity of all the toilet blocks. The section of steel Leading lights - New applications for LEDs arch that towers over the site is highlighted by LEDs Motorway rest and service areas are a major focus connected to a control system that allows a vast of APRR and AREA’s energy saving strategy. range of lighting colours and scenarios to be Following initial trials conducted in 2009, the lighting programmed. LEDs have also been installed at the systems at several sites were renovated in 2010, and Besançon Nord toll station.

On the ground

APRR - More light per kilowatt-hour in the Avallon district

Discreet but highly effective “light tubes” have been installed in the Avallon district, to provide the necessary daylight and sunrays in corridors, offices and cloakrooms with no need for lamps or other electrical systems. With this solution, sunrays striking a glass lens are directed along the inside of a polished stainless steel tube.

SUSTAINABLE DEVELOPMENT REPORT 2010 105 Street-lighting - LED solutions gain ground geometry mirrors and three-colour LED strips at the top of each post, connected to a programming Taller, brighter, yet still as economical: LED lamp system at the base. standards are now a key feature of street-lighting projects managed by Forclum. As well as offering significant energy savings, this technology can be Sustainable construction on every front used to help traffic flow more smoothly, improve Eiffage Construction carried out many projects in safety and create a particular mood in a space. LED which environmental concerns acted as a driving lamp standards were installed for two projects by force, one example, of which is the “eco-residence” Forclum Porte de Bourgogne in the Yonne depart- built by Eiffage Immobilier Aquitaine. This building, ment: five 5 m lamp-posts were erected on the which was handed over in Bruges, in France’s village square in Soucy, and nineteen 7 m lamp- Gironde department, in December 2009, was posts were installed in the streets of Sauvigny-le- designed according to high environmental quality Bois. Four large 9 m posts are also currently (HQE®) principles and was awarded the H&E undergoing tests by Forclum Val de Loire in Mont- (Habitat and Environment) label by Cerqual. It now louis sur Loire, with a view to rolling out this type of serves as a benchmark for other projects in south- lighting throughout the municipality. For its part, west France. Key features of this project include Forclum Sud Bourgogne carried out an ambitious the use of eco-materials such as brick and wood, project involving lighting the Place de la Gare, in the choice of a gas-fired collective boiler room, front of the railway station, in Chalon-sur-Saône. solar panels to supply hot water, a bioclimatic The special feature of this operation was a series of approach to the orientation of the building’s four 15 m tall concrete “semaphore” posts equipped windows, and a remote energy utility metering and with floodlights fitted with filter mounts, variable- management system.

106 EIFFAGE GROUP Sustainable construction

Away from the housing sector, Eiffage Construction is Clemessy’s industrial division and operational also committed to sustainable technical buildings. teams are focussed on developing reproducible The most eloquent illustration of this is the multi- basic energy efficiency solutions in preparation for modal transport interchange in Bellegarde, which is future standards relating to energy efficiency and France’s first bioclimatic high-speed railway station. to building management and automation systems. This circular structure, built by Eiffage Construction The aim is to be able to offer customers state-of- Ain, harnesses numerous sustainable technologies, the-art technical solutions in terms of energy including solar energy via the transparent roof, heat performance, as part of a comprehensive building pumps, earth pipes and a double dome structure management system that optimises all aspects of featuring an opaque wooden dome and a translucent energy consumption (lighting, heating, ventilation, ETFE outer dome, in which the plenum (i.e. the volume air conditioning, etc.). of air trapped between the two domes) acts as an effective insulation system that also pre-heats air in winter and provides natural ventilation in summer.

On the ground The GAN tower in La Défense sets a new technical benchmark

At 187 m tall, the GAN tower - now known as CB21 - is the fourth-tallest tower in the La Défense business district of Paris. The building, which was completed in 1974, underwent a massive programme of renovation works in 2009-2010 to ensure compliance with high environmental quality (HQE®) standards. The aim of the project was to reduce the building’s energy consumption by 30% without altering its original architecture. This performance was achieved in no small part through the replacement of the building’s 5,388 glazing units by Goyer, whose teams spent six months manually replacing each of the 107 kg modules. The new, argon-filled low-emissivity glazing units are the same emblematic dark green colour as the previous ones, but deliver 50% better thermal performance.

SUSTAINABLE DEVELOPMENT REPORT 2010 107 Energy efficiency Enhancing the energy performance of existing buildings In the renovation market, 2010 will undoubtedly be remembered as “the year of the school”. The highlight of the year in this respect was the energy performance contract awarded to Forclum by the Centre Regional Council following a competitive consultation process.

The purpose of this global contract is to finance and carry out work involving insulation, renovation of existing facilities and renewable energy solutions, and then to operate the buildings at 18 secondary schools with a guaranteed performance target. The savings generated over the term of the contract will help to fund the cost of the work, in an approach focused on performance and optimal cost-benefit ratios. The 15-year contract will reduce final energy consumption by 40%, and cut the related greenhouse gas emissions by 50%. Eifficentre, a project company set up for this assignment, will be making investments and carrying out work worth e30 million (excl. VAT) over a 17-month period beginning in the autumn of 2010. The renewable energy produced by the schools will account for 14% of Eiffage Construction Haute-Normandie completed final energy consumption. This performance will its project to restructure the Rachel Salmona be achieved by installing three wood-fired boiler secondary school in Le Tréport to high environ- plants, seven heat pumps, 10 dual-energy or tri- mental quality (HQE®) specifications. The school’s energy water heating systems and 3,000 sq. m of students were able to admire the work when they photovoltaic solar panels. returned from their summer holiday in September. In parallel to this major commitment by Forclum, At the same time, pupils at the Marcel Cachin Eiffage Construction’s subsidiaries carried out kindergarten and primary school in Argenteuil several simultaneous renovation projects involving discovered their new school, which had been educational institutions: totally renovated over 18 months. This building,

LEDs go underground

The lighting system renovation projects in the Chamoise tunnel on the A40 motorway and the Dullin tunnel on the

Commitment A43 have now been launched, with the aim of replacing the existing equipment with less energy-intensive systems. The use of innovative LED technologies is naturally being considered, and feasibility trials were conducted in the Chamoise tunnel in early 2010. Installing LED light fittings and laying a lighter-coloured road surface that reduces lighting requirements is expected to yield an energy saving of almost 60%.

108 EIFFAGE GROUP Sustainable construction

which aims to set an example for others to follow, features large glazed modules, a planted roof, photovoltaic panels and solar heating panels to supply hot water to the canteen. In Seine-et-Marne, the André Malraux secondary school is looking forward to a new lease of life as a result of an ambitious renovation and construction programme that will see it double in size. Note that the renovated buildings will feature externally-applied insulation with white concrete elements supplied by Eiffage Construction Basse- Normandie. Lastly, in southwest France, Eiffage Construction Midi-Pyrénées renovated a 397-bedroom student hall of residence for CROUS in Toulouse. A particularly streamlined living module was developed for this project, featuring a foldaway bed above a work surface that leaves space for a prefabricated bathroom unit with a shower, toilet and washbasin, as well as a kitchenette with a sink, refrigerator and cooker hob.

Luxsolis

In brief Two renovation projects for the Luxsolis Ingénierie design office (Forclum): Conversion of the community hall in Roye into an energy-efficient theatre in 2007. Although the initial aims of this project were to achieve the THPE energy efficiency standard, which is 30% better than thermal regulation RT 2005, the building would almost qualify for the BBC low consumption label under the RT 2012 criteria, thanks to its exterior insulation and its high-performance heating, ventilation and air conditioning system. Creation of a palette of renewable energy-based technical solutions designed to reduce the energy consumption of supermarkets operated by the Intermarché group.

SUSTAINABLE DEVELOPMENT REPORT 2010 109 Energy efficiency From innovation to industrialisation For several years, Eiffage has been developing and industrialising innovative energy efficiency processes with applications in today’s world. Several such innovations launched commercially in 2009 are showing considerable potential.

Eiffage Construction Industries was established in there is a sizeable order book, including 687 units 2008 with a mission to develop and industrialise for the Cité Sanitaire health complex in Saint- innovative concepts designed to shorten construc- Nazaire (where 100 modules were installed in tion times and simplify the organisation of worksite August 2010), 130 bound for the Cateliers student activities within the context of a sustainable devel- hall of residence in Rouen, and 80 for a retirement opment strategy. In particular, this subsidiary has home in Masseube, in the Gers department. developed two major solutions: the HVA Concept™ The Fresnay plant will begin producing the PAC.R2® bathroom (prefabricated modules made to measure heat pump in the course of 2011. in concrete, concrete-and-plaster, or concrete- and-hydropanel versions); and the PAC.R2® heat Forclum reached a new milestone in its industri- pump, which offers a three-in-one solution (venti- alisation strategy in 2010. In December, the deci- lation, space heating and water heating) specifi- sion was made to launch industrial production of cally designed for apartments. Both innovations its LED lighting systems for the commercial sector. were patented in 2009, and the Eiffage Construc- At the same time, the division continued develop- tion Industries plant, located in Fresnay-sur- ment work for Luciole®, and is currently seeking a Sarthe, began operating the same year. The HVA site for full-scale trials, which is an essential step ConceptTM modules are now in full production and before mass production can be considered.

On the ground The double impact of automation

At Eiffel, automation has been the watchword for a number of years. Although most investment is aimed at enhancing productivity while making work less arduous for employees, it appears that process automation also has environmental benefits. Plant operators have noticed that the laser equipment installed at production facilities consumes half as much energy and produces higher-quality results than several of the machines used previously.

110 EIFFAGE GROUP Sustainable construction Renewable energy Recognised expertise The renewable energy market remains particularly promising for the companies that form Eiffage’s Energy division, which is now recognised for its expertise in this rapidly-expanding, multi-faceted sector. The Group’s technical capabilities make it a key player in wind power, photovoltaic power, solar heating, biomass and heat pump applications.

Knowledge networks at Forclum duced a number of tools to help it achieve this goal, including Cell’Info, a quarterly newsletter. This Forclum has long been acknowledged as a leading publication, produced entirely by Eiffage employees specialist in photovoltaic power. Since 2009, the divi- (business managers and legal specialists), is a sion has been working to consolidate its local exper- cross-subsidiary communication medium that focuses tise into a national, division-wide organisation. heavily on feedback from regional teams and on regulatory and technology watches. This newsletter and Following the introduction of a division-level purchasing other sources of information relating to the photovol- policy for photovoltaic equipment, this strategy taic business are available via Agora, the Corporate reached a new milestone in 2010, with the formation of Purchasing intranet, in the new “Renewable energy/ a renewable energy team whose 130 members photovoltaic power” section. perform tasks such as referencing suppliers and negotiating prices and framework agreements for The arrival of Luxsolis in Forclum in 2010 led to the equipment including current converters, panels, inte- creation of the “PV club”, which held its first gration systems and accessories. In addition to this meeting in June. The purpose of the club is to share mission, the team is also actively helping to establish information and views relating to photovoltaic an extensive network of photovoltaic power expertise, power, in order to standardise practices, in terms of in order to share best practices and provide practical both purchasing and sales offerings, and to keep feedback to all operators. The team has already intro- abreast of the rapidly-changing legal situation.

On the ground Renewable energy trade shows

The renewable energy trade show has been the industry’s flagship event since 2001. For the eighth edition of the show, which was held at the Porte de Versailles exhibition centre from 8 to 10 June 2010, the Eiffage stand showcased the Group’s full range of expertise - particularly that of Eiffage Construction and Forclum – and gave prominent exposure to the work of the Phosphore forward-looking sustainable development project (see p. 120). In addition to this “unmissable” national show, Forclum’s Normandie and Nord divisions took part in several regional events focussing on the implementation of photovoltaic solutions. Eiffel was present at the Pollutec show in Lyon (from 30 November to 3 December), via its subsidiary Ger2i, giving the event’s 50,000 visitors an opportunity to discover the Monashell® process (see p. 92).

SUSTAINABLE DEVELOPMENT REPORT 2010 111 Eiffel at the cutting edge in offshore wind power

Offshore wind power is a very promising area, offering huge growth potential, thanks to consistent, very strong maritime Commitment winds. The offshore market represents a major growth engine for the wind power sector, which has been seriously affected by the economic crisis. At a time when several calls for tenders are poised to enable significant breakthroughs in this area, Eiffel intends to position itself to leverage its multiple areas of expertise. To this end, the manufacturing plant in Fos-sur-Mer has developed a range of jacket foundations featuring an innovative installation procedure and buoyancy modules suited to the new Vertiwind vertical- shaft floating wind turbine concept developed by the start-up Nénuphar in the context of a partnership supported by the Mer PACA cluster. Note that the revival in the offshore market enabled the Fos plant to take on around ten employees from Eiffel Iberica, a company specialising in onshore wind power that had been forced to streamline its organisation when its order book was severely affected by the economic downturn.

Renewable energy hits the road the slip road leading to the Venoy service area south of Auxerre, has been replaced with a more powerful wind turbine. A wind power generation and storage APRR’s sustainable development principles have facility is scheduled to begin operating in 2011. prompted it to consider using clean energy sources at all of its locations. The division is currently devel- APRR is also interested in solar power. For example, oping an alternative off-grid solution for the elec- the new Seynod Sud interchange on the A41 tricity requirements of new non power-intensive motorway has been equipped with a photovoltaic sites (such as cameras, traffic counting stations and roof. The Rhône regional division also successfully meteorological stations). Trials of a vertical-shaft tested solar-powered variable-message sign micro-turbine, designed to generate power both trailers. Three districts - Villefranche, Mâcon and from prevailing terrestrial winds and from gusts Haut-Bugey - have been equipped with these clean, produced by passing lorries, began in 2009. The orig- remote-controlled solutions that can operate for a inal model, installed alongside the A6 motorway, on record-breaking seven weeks with no sunshine!

Solar panels on every roof In brief A growing number of Eiffage Construction projects include solar energy solutions. Good examples of successful projects include a prestigious apartment development equipped with a solar heating system built for Eiffage Immobilier in Chambéry, a renovation project featuring photovoltaic panels for Eiffage Construction Rhône in Rillieux-La-Pape, and the renovation work carried out by Eiffage Construction Tours at the Réunica plant in Esvres, which involved installing 300 sq. m of rooftop photovoltaic panels. In March, teams from Forclum Ingénierie put the final touches to the total overhaul of electrical equipment and runway lighting at Mahajanga airport in north-west Madagascar. Forclum’s assignment also included the unprecedented task of implementing a radio beacon system powered by photovoltaic panels.

112 EIFFAGE GROUP Sustainable construction

On the ground Three-in-one biomass

As part of the Eiffage-led project to build the centre hospitalier sud-francilien (CHSF), Forclum was awarded the contract to install a 3.5 MW, wood-fired tri-generation boiler that produces hot water, chilled water and electricity. When operating at full capacity, this facility requires 100 cu. m of wood pellets and offcuts per day. The storage area has a capacity of 500 cu. m, or five days’ requirements. Under the terms of a procurement agreement with the forestry agency ONF, a truck will visit the site once a day to supply the boiler with fuel. Ash from the boiler will be collected by ONF, treated and used as fertiliser by farmers. This boiler, which is the only one of its kind in Europe, will cover 50% of the hospital centre’s hot and chilled water requirements as well as 10% of its electricity needs.

Photovoltaic power - Thinking big Biomass confirms its potential Over the past few years, the farming industry has Biomass from forests or agriculture offers major taken a growing interest in energy savings and potential as an energy source, making it a realistic shifting away from fossil energy. Photovoltaic green- alternative to fossil fuels. After falling out of favour houses are now emerging as one potential solution for a while, biomass is currently making a powerful for optimising agricultural output - by extending the comeback in the renewable energy market, driven growing season - while also generating a significant by a revival in the French wood and timber industry. amount of power. In 2010, two such projects were Smurfit, the Irish-Dutch paper group, produces implemented in southern France. In Bellegarde, brown paper from pine cellulose at its plant in Eiffage Construction Gard built two photovoltaic Facture, Biganos. Until recently, the plant used a greenhouses for Suneol, with roof areas of 26,460 cogenerating boiler to produce steam for the manu- sq. m and 52,920 sq. m, respectively, the latter facturing process while also generating electricity. structure being the largest of its type in France. In September 2010, this facility was replaced with a Teams from Forclum Aquitaine Limousin’s Industry biomass boiler operated by Dalkia, which will be department, supported by personnel from Forclum 70% more efficient and will produce three times as Quercy Rouergue Gévaudan, installed 45 current much power. The 40 m tall boiler plant is able to converters, an alternative distribution system and process 500,000 tonnes of wood waste annually and the cables needed to carry the direct current power has a power output of 70 MW, making it France’s from the panels on a greenhouse equipped with largest biomass power plant (see photo on p. 101). 2,600 sq. m of photovoltaic cells erected in Saint- This project provided an opportunity for staff at Germain-du-Bel-Air for the greenhouse specialist Eiffage Construction Nord-Aquitaine to demonstrate Solarneo. Forclum carried out another ambitious their industrial civil engineering expertise, and for project in a more urban setting: integrating the Eiffage to once again harness powerful synergies largest photovoltaic power plant ever built on the between its businesses. A consortium comprising roof of a European shopping centre. This huge Eiffage Construction, Eiffage Travaux Publics and installation, set among the vineyards surrounding Forclum was awarded the contract for the external the town of Orange, features 12,000 photovoltaic works civil engineering package. Forclum was also panels extending over 30,000 sq. m of rooftops and selected for the electricity work package, and Crystal generating 2.2 GWh of power per year - equivalent took charge of the water and steam utility systems. to the annual household consumption of a town This was the second project of its type to be carried with a population of around 3,500. out for Dalkia, as Eiffage Construction had already built a boiler plant in Vandoeuvre in 2008. This colossal project has been a collective success story for the division, as it involved four different In Pamiers, Eiffage Construction Midi-Pyrénées business units: Forclum Val-de-Loire (consortium has built a biomass-fired boiler facility to provide leader), Forclum Méditerranée, Forclum Lyon hot water and central heating to a complex Métropole and Forclum Centre-Loire. comprising a kindergarten, 62 apartments and 26 detached houses. The plant was completed in only three months, thanks to the use of prefabricated components and a masonry block structure.

SUSTAINABLE DEVELOPMENT REPORT 2010 113 More cogeneration and multi-energy Forclum develops crucial new expertise in marine heat exchangers projects Crystal, a company specialising in heating, ventila- Four cogeneration contracts for Forclum tion, air conditioning and sanitation systems, was Aquitaine Limousin acquired by Eiffage in 2008 and integrated into Many electricity buyback contracts between the Forclum in 2010. This operation has given the divi- electricity operator EDF and operators of cogene- sion unmatched expertise in the area of marine ration plants are soon to expire. Owners of such heat exchangers. Crystal handled the flagship project plants wishing to continue benefiting from their in La Seyne-sur-Mer, which uses seawater as an current contractual terms and conditions are being intermediate fluid (rather than air, which has less asked by EDF to invest at least e350 per kW favourable thermal inertia), resulting in performance installed capacity at their generating plants, in factors in excess of 3.5. order to improve their operating efficiency. Forclum The operating principle is simple: seawater, which Aquitaine Limousin’s Biscarosse office has taken is always warmer than ambient air during the winter, advantage of this new deal by securing no fewer and always cooler in the summer, is collected than four renovation contracts (worth a total of using an offshore pump. The heat energy is trans- e 10 million) from Comax France, a subsidiary of a ferred, via heat exchangers, to a pipe system Canadian group that invests in energy solutions. through which freshwater circulates between the The Biscarosse office also won a number of twelve- connected buildings, supplying their reversible year operating contracts worth a similar amount. heat pumps, which provide heating in winder and air conditioning in summer. A tri-energy solution for a retirement home When asked by managers at the Écureuil retire- Following on from a previous project in Monaco, ment home in Chaussée-Saint-Victor to propose this facility, which is the only one of its kind in an innovative water heating solution, Forclum Val- France, will ultimately serve 54,000 sq. m of de-Loire’s Blois office devised a tri-energy system commercial premises and housing. It has the incorporating a condensing boiler, solar heating potential to generate annual energy savings of

and photovoltaic panels as well as heat pumps 5.5 million kWh, corresponding to 693 teqCO2. with a heat recovery device on the forced ventilation system. Forclum Val-de-Loire proposed this In December 2009, the project received an Éco- tri-energy solution, which will enable hot water to Actions award from the “environmentally-conscious be produced at almost no cost, within the frame- mayors’ association” (Association des Éco-Maires work of a 10-year maintenance contract. de France), and is now internationally recognised.

114 EIFFAGE GROUP Sustainable construction Nuclear activities The Group’s divisions contribute to the safety of nuclear facilities and processes by providing their expertise during the design and construction phases, carrying out maintenance in sensitive environments and taking part in the end-of-life decommissioning of power plants.

Progress at the EPR plants under Recognised maintenance expertise construction In order to satisfy the highly specific requirements of The EPR plant in Flamanville is one of three next- the nuclear maintenance industry, Clemessy, Eiffage As part of the generation nuclear power plants currently under Travaux Publics, Eiffel and Forclum have a large decommissioning construction. Two Eiffage divisions are heavily involved contingent of “DATR” employees certified for direct programme in this project, which reached its halfway point in assignment to work in radiation areas. These for its oldest 2010: specially trained and monitored workers are able to “graphite gas” nuclear Eiffage Construction, which is responsible for the work safely in environments exposed to ionising radi- plants, the operator superstructure civil engineering work and auxil- ation. Forclum had 170 DATR employees throughout EDF must upgrade iary trades for the 86 m x 74 m operational service France in 2010, compared with 150 in 2009. The Harf- certain facilities centre that will house the operator’s offices and leur facility operated by Forclum Haute-Normandie (notably overhead plant rooms. obtained a new UTO qualification entitling it to provide cranes) in preparation power plant valve maintenance services directly. The for the dismantling Eiffel, which is building the equipment access staff at Clemessy’s nuclear department have accu- mulated combined experience of 40 years covering process. hatch, the 135 tonne heavy crane, the 23 tonne more than 10,000 maintenance interventions and Eiffel was awarded spent fuel pit crane and which, with effect from 2010, is manufacturing the 225-tonne brackets project assignments to strengthen existing struc- a contract to renovate for the track supporting the polar crane that will tures, modify utility systems and create new struc- the reactor building be used to handle heavy loads in the reactor tures to cope with potential accident scenarios. In its crane at the Chooz A building. capacity as a civil engineering contractor, Eiffage plant. The project Travaux Publics has helped to build approximately involves completely Eiffel is also involved in the EPR project in Taishan, half of the nuclear power plants in France. Over the overhauling the China. Construction of the two polar cranes began years, Eiffage Travaux Publics employees have electrical system after 18 months of design studies, during which no passed on their knowledge to new colleagues, and and carrying out work fewer than 400 engineering drawings were produced: the division is constantly diversifying its expertise. As to ensure that the the winch carriages were dispatched from the a result, Eiffage Travaux Publics - in addition to its 2 x 110 t crane Lauterbourg plant in December, while the 450-tonne activities during the plant construction phase - is is mechanically quadrilateral assembly was being manufactured, able to offer operators a particularly comprehensive reliable. assembled and tested in China by Eiffel’s subcon- range of services, including reinforcing existing tractor, DHI-DCW. The crane will be assembled in structures, modifying utility systems, creating new Taishan and the dome sealed in 2011. structures to cope with all foreseeable scenarios, working on tall structures such as stacks and cooling An innovative project at the research towers, ad performing dismantling operations. laboratory in Bure The LSMHM underground research laboratory in Bure operated by the national radioactive waste agency, ANDRA, conducts research relating to the deep geological storage of radioactive waste.

For Eiffage Travaux Publics Rhône-Alpes Auvergne, which won the contract for the excavation work, the laboratory in Bure offers an excellent opportunity to innovate in the area of excavation and ground support technology, techniques and capabilities. For example, a discrete-impact excavation machine was developed especially for the site.

SUSTAINABLE DEVELOPMENT REPORT 2010 115 Impressive, modular... Focus on Focus and fully sustainable

The symbolic foundation stone for Lille Métropole stadium, which is to host the Euro 2016 football championship, was laid on Monday, 27 September 2010. This innovative infrastructure, designed to serve as a conference centre and as a venue for a wide range of sports, entertainment and other events, must comply with a host of sometimes hard-to-reconcile operating, safety, security and environmental requirements and standards. For Eiffage, this all-trades project is both a major challenge and a unique opportunity to establish new milestones in terms of sustainable construction.

A multi-tasking project for Eiffage Travaux Publics For Eiffage Travaux Publics, which is leading the project, building the Lille Métropole stadium has been an architectural, environmental, social and organisational challenge, with 650 people working to very tight schedules. 700,000 cubic metres of reputedly-polluted spoil (see p. 93) were removed at the start of the project, and pre-construction earthworks alone accounted for a volume of 480,000 cu. m. No fewer than 3,000 holes (one every 6 m) were bored to check that the former quarry workings had been properly filled by the 68,000 cu. m of concrete slurry injected. In addition, 4,800 water analyses were performed. 1,750 piles were driven 15 m to 20 m Power in safe hands into the ground, forming the structure’s foundations. Lastly, 35,000 cu. m of concrete (out of a planned The high-tech Lille Métropole stadium affords Forclum ample total of 73,000 cu. m) has already been placed. opportunity to conduct very large-scale trials of the division’s From the start of the project, Eiffage Travaux Publics latest innovations in terms of heating, air conditioning, set out to include as many people as possible lighting and new technologies, not least an animated who had been out of work for several years. elevation outside the building. In all, Forclum is to carry out Initial plans were made for work inclusion contracts no fewer than 250,000 hours of work for this project. totalling 56,000 hours, but this target has been The highlight from a sustainable development perspective beaten by a considerable margin thanks will be the installation of dynamic uninterruptible power to cooperation between Eiffage and employment supplies (see 2009 Sustainable Development report, p. 65) and training organisations (Maison de l’emploi that take over from the grid while the diesel generators and Pôle emploi agencies, AREF and AFPA). (which are a source of significant carbon emissions) are started up. This solution, which eliminates the need to operate generators continuously will avoid annual emissions

of at least 200 teqCO2. The stadium’s other sustainable facilities include 200 sq. m of photovoltaic cells, a system that recovers energy from boiler fumes, an air-water heat pump supplying hot and chilled water, and air handling units equipped with frequency controllers and an energy recovery wheel.

116 EIFFAGE GROUP Preparing for the future

Prowess and innovation For Eiffel, Lille Métropole stadium is a project on an unprecedented scale, for which Eiffage’s Metal division is coordinating the activities of nine European plants to supply 10,000 tonnes of steel, 100,000 bolts, 39,810 sq. m of roofing, 3,800 sq. m of elevations – the list goes on... The central opening over the pitch will have a moving roof consisting of four 80 m x 35 m panels, and the four hectares of roof covering will be made of white PVC membrane. The two longitudinal mega-beams, which rise to a height of 16.35 m and span 205 m, were prefabricated at the Lauterbourg plant before being transported to the site by barge for final assembly (saving approximately 4,000 tonnes of carbon emissions). The beams were moved into position in November and the first sections of roof were erected at the end of December. The composite pinned-and-prestressed mega-beam delivers significant savings in terms of steel requirements (approximately 1,300 tonnes). The decision to prefabricate the beams not only decreased the need for onsite welding and assembly operations, but also reduced the amount of waste generated. Lastly, transporting the beams by water limited the carbon emissions and packaging requirements.

Sustainable development - A core feature of the project For Eiffage Construction, which is building the annexes (including two hotels, serviced accommodation, a physiotherapy and fitness training centre for athletes, as well as several restaurants), the project offers an ideal opportunity to put its extensive range of eco-design and eco-construction know-how into practice. The property will feature planted roofs, solar water heating, sun shades to suit each elevation’s exposure, and exterior thermal insulation. Energy consumption will be equivalent to that of a BBC® (bâtiment basse consommation) building - merely half the level permitted under current regulations.

SUSTAINABLE DEVELOPMENT REPORT 2010 117 118 EIFFAGE GROUP PreparingTexte forà venir the future

SUSTAINABLE DEVELOPMENT REPORT 2010 119 Phosphore A prospective R&D strategy with a focus on change management In 2007, Eiffage put into practice its commitment to prospective research in the area of sustainable development and urban living by launching an in-house R&D programme code-named Phosphore, which aims to anticipate the ways in which our cities will need to adapt to the consequences of climate change.

The Phosphore programme, managed by the Group’s Adapt Eiffage’s offering and prepare its business Sustainable Development Department, has several lines to harness the growing popularity of dele- objectives: gated public service arrangements such as the public-private partnerships (PPPs) that place Stimulate debate between experts from all of the private operators in the role of project owners. Group’s core businesses concerning contributions by relevant disciplines enabling a clearer under- Engineers from all Eiffage divisions have been standing of the evolving urban environment, and working for more than three years on comprehensive especially the human and social sciences; virtual sustainable urban development projects, for which sustainable development is a crucial economic Prioritise the most credible areas for R&D (from necessity. These projects factor in extremely strict a technical and energy perspective, in particular) specifications: all-renewable energy with no fossil in a hypothetical context in which only renewable fuels; water, air and energy resources extracted energy is used, as a logical extension to the Gren- sparingly; greenhouse gas emissions countered elle environmental summit; economically dissuasive carbon taxation, etc. The Phosphore II green neighbourhood design, which is accessible to the public on the Eiffage website, is the Eiffage Group’s contribution to the national public debate on green neighbourhoods. www.eiffage-phosphore.com/phosphore2

120 EIFFAGE GROUP Preparing for the future

Phosphore I and II - the Eiffage vision The project is consistent with the principles set out in the “high quality of life®” (Haute Qualité de Vie®) of urban prospective thinking sustainable development baseline, which arose The first two phases of this project focused on a from the Phosphore research and advocates a real-life experimental arena – the Arenc neigh- systemic approach to the design of urban projects. bourhood of Marseille – which first underwent a Phosphore rapidly demonstrated that designing a thorough diagnostic assessment covering climatic, green neighbourhood would require Eiffage to geographic, geological, historical and cultural develop a city-scale strategy, in particular with aspects. regard to mobility, energy and housing issues. Following the initial phase (2007-2008), which Phosphore contributors also systematically question focused on designing an energy-efficient multi- current practices. This approach has yielded new modal transport interchange and service tower, applications for processes patented by Eiffage R&D the second phase of research for the Phosphore teams (EBT®, Luciole®, Unibridge®, HVA ConceptTM, project culminated in September 2009 with a etc.), which have justified their industrial develop- proposed design for a 170-hectare urban neigh- ment by stress-testing current design principles and bourhood that would be home to 32,000 residents technological advances such as twin-skin elevations, and the same number of jobs. urban wind power and biomass solutions.

SUSTAINABLE DEVELOPMENT REPORT 2010 121 Phosphore III - Practical proposals Definition, specifications and technical acceptance for various types of positive-energy building; for sustainable urban development Application of the principle of energy solidarity For Phosphore III, a revised climatic and socioeco- ® nomic context (in 2030) was adopted, and a new (solidarité énergétique ) between new and existing 500-hectare virtual “playground” in Strasbourg structures at block level, factoring in cost-effec- was chosen as the setting in which to devise three tiveness and the limitations of energy renovation adjoining green neighbourhoods using the Haute works in second-hand buildings; ® Qualité de Vie systemic approach. Inter-building adaptability, offering scope to Work began in October 2010, and the results will be reconfigure volumes and plan spaces that can be presented to the Chairman and CEO and to the created with no need for structural work and only Group’s Management Board in June 2011: minimal finishing work; A finalised Haute Qualité de Vie® baseline reflecting Alternative water management strategy and Eiffage’s breakthrough-focussed strategy and techniques, at neighbourhood scale, together systemic approach, directly applicable to everyday with a framework for optimising the water cycle operations; at building level; A scenario for 2030 and 2050 focusing on modal Users’ health and human biorhythms taken into transfer of passengers, goods offloading and the consideration in the proposed development and collection and routing of waste at the scale of the construction solutions. Strasbourg urban area; the scenario includes the The results of this research will be implemented creation and requalification of infrastructures, virtually in three areas of central Strasbourg: the together with an appropriate transport offering; Gare Basse area, the Wacken area and Place de An energy strategy featuring an all-renewable Haguenau. energy mix at the scale of Strasbourg city centre;

122 EIFFAGE GROUP Preparing for the future HQVie® High quality of life® (HQVie®) - A clearer picture The HQVie® “high quality of life®” baseline draws on the divisions’ operational experience and the Group’s expertise in urban project coordination, as well as recommendations by elected representatives, planning specialists and experts in environmental topics and the social sciences. It sets out an approach that incorporates the highest standards of sustainable development and covers the various components of a sustainable city: respect for local specificities, frugal consumption and rational management of energy, waste and water and mobility flows.

After applying to the intellectual property organi- Principles, defining the baseline’s systemic and sation INPI to protect the concept in 2008 and 2009, space-time approach. The five interdependent Eiffage refined the HQVie® (Haute Qualité de Vie®, principles apply to all urban projects, regardless H.Q.V.®, HQV®) baseline in 2010, and it is already of their nature or scale. being trialled all over France in tenders involving different types of urban development at different Analytical fields, representing the various compo- scales, including mixed-use development areas, nents of an urban project. Each field is analysed ® sports facilities, hospitals, schools and housing, in the light of the HQVie principles, in order to office and service developments. guide the practical decisions regarding sustainable development and construction. ® ® The HQVie high quality of life baseline Scales, corresponding to analytical scopes (which in three dimensions vary according to the nature of the urban project), each associated with sustainable development The architecture adopted for the HQVie® baseline and construction solutions offered by Eiffage. features three dimensions:

HQVie® principles (Space-time dimensions)

Risk prevention and resilience (forward thinking) Cohesion, health and wellbeing (relational thinking) Use intensification and change (functional thinking) Rational mobility and flow management (dynamic, circular thinking) Sensitivity to the existing fabric (local thinking) Energyy Resources Watererr and materials Building / city block

Human developmentt Neighbourhood City / urban area / Physical and natural surrounding area environment Analytical fields Scales

SUSTAINABLE DEVELOPMENT REPORT 2010 123 Innovation Role of R&D Preparing for the future Research and development (R&D) plays a crucial role in a company’s growth and development, notably by designing and perfecting innovative techniques. The dedicated R&D departments operated by the Group’s divisions are well organised and particularly dynamic, with close links to the scientific research community.

APRR’s strategy and business “Planned innovation” development department - A Clemessy speciality The strategy and business development depart- After introducing medium-term plans for each ment pursues a proactive market watch and inno- market sector as well as the recent three-year vation policy, in particular via a network of some plan, Clemessy is convinced of the need to move ten innovation correspondents from various busi- even closer to customers. ness lines and regional business units. APRR is currently taking part in programmes focussing on The teams responsible for each market sector the development of intelligent transport systems in identified R&D themes that would help the division Europe, notably the Easy Way programme, which adapt its offering to its customers’ requirements in has the dual aim of easing traffic congestion and terms of performance, productivity and environ- reducing carbon emissions. mental responsibility. The division maintains relationships with the research R&D projects, which are managed jointly by opera- community on several levels, including: tional departments and the Industrial Department, seek to develop reproducible basic solutions that Cofinancing theses (e.g. Copafaune - see p. 83) enhance the division’s competitive positioning. and providing internships and employment to postgraduate students; These programmes concern Clemessy’s three business lines: measurements, optimisation and Providing access to the motorway network, which maintenance. Numerous projects are making offers companies and design offices a vast arena contributions to achieving the sustainable develop- for experimentation, enabling them to test their ment goals arising out of the Grenelle II environ- innovations, in some cases in the context of Asfa- mental summit, in areas such as electric vehicles Setra innovation charters. (including aircraft), energy management, atmospheric emissions monitoring and predictive maintenance for renewable energy facilities.

IN ACTION Sisec - A patented Eiffage Construction insulating material Sisec is an innovative external thermal insulation system based on a composite product no more than 16 cm thick that features two layers of insulating material, among other components. Sisec is particularly suitable for thermal renovation projects involving apartment blocks built in the 1970’s, and for renovation aimed at obtaining the BBC energy efficiency label. The product insulates the building envelope and is strong enough to allow all types of exterior cladding weighing up to 25 kg/sq. m to be attached to it. Sisec is supplied as modules ranging in size between 0.3 sq. m and 0.5 sq. m and weighing between 6 kg and 10 kg, enabling it to be easily installed by a single worker. Sisec has been assessed under the Pass’Innovation programme as a preliminary step in the application for a technical opinion from CSTB, the construction materials and techniques certification centre.

124 EIFFAGE GROUP Preparing for the future

R&D at Eiffage Construction Eiffage Travaux Publics Eiffage Construction pursues a standardised Eiffage Travaux Publics focuses its R&D efforts in strategy of capitalising knowledge and innovation several areas, including the development of new in cross-cutting technical and non-technical fields. products and processes, industry-related research, The Construction division operates a collective, national projects and research projects overseen participatory innovation strategy that aims to pool by the national research agency, ANR. and disseminate knowledge and best practices. Research topics are chosen based on the require- Eiffage Construction has set up a change manage- ments of regional business units, speciality department unit reporting to the R&D department, to ments and subsidiaries, taking account of requests help the in-house expertise networks to coordinate from customers and of technological and environ- their responses to heat-related issues. mental changes (which have been particularly far- reaching in recent years). Concerning building use (comfort and health, R&D efforts are currently underway in several areas: ecodesign and building management throughout Material savings and recycling, the full life cycle), R&D is actively involved in the Phosphore III forward-looking laboratory for sustain- Limiting water consumption, able development, and participates in working Preserving biodiversity, groups creating standard products for business Restricting atmospheric emissions (greenhouse development and customers. gases, particulate matter, etc.) and using low- The plant in Fresnay-sur-Sarthe is a centre for carbon products. experimenting and demonstrating such technical Many of these research activities are being carried improvements for products and services. out within the framework of a voluntary agreement, signed in March 2009, by industry associations (FNTP, USIRF, Syndicat des terrassiers, etc.) and the French ministry for energy, ecology, sustainable development and the sea (MEEDDM), setting precise targets for the coming years. IN ACTION A show home for sustainable solutions The “laboratory” in Fresnay-sur-Sarthe, which stands on the same site as the solution centre producing HVA ConceptTM modules (see 2009 Annual Report, page 96), has been operational since 31 March 2010. It simulates an apartment that complies with the BBC standard for low-energy buildings, enabling Eiffage Construction’s R&D department to test innovative construction systems. There are no specimen tubes, microscopes or lab coats to be seen in this mock-up of a 76.5 sq. m, two-bedroom apartment featuring a timber frame and concrete floor providing the necessary thermal inertia to ensure full compliance with the BBC energy consumption standards. The apartment has modular walls and state-of-the-art equipment including a blower door for detection of air leaks and an infrared camera that records even the slightest temperature fluctuations. This high-specification apartment provides ideal conditions for conducting full-scale experiments on sustainable solutions for tomorrow’s homes.

SUSTAINABLE DEVELOPMENT REPORT 2010 125 The European Miriam project

Eiffage Travaux Publics is one of only two road construction companies involved in Miriam, a prestigious European sustainable development research programme Commitment that aims to identify one or more road surfaces offering “low consumption” at no extra cost and without loss of performance, notably in terms of safety. Given that 95% of emissions relating to the construction, maintenance, use and decommissioning of a road infrastructure are generated by the vehicles that use the road, such a study, if it led to significant breakthroughs, would have the potential to unlock huge benefits in terms of anticipating climate change and preserving fossil resources.

Improving the performance of materials is a prime For all these projects, major partnerships are area for research, focussing on topics such as established with universities and other academic BFUP-BSI® fibre-reinforced ultra-high perfor- institutions, as well as with the public sector scien- mance concrete, structure durability and repair, tific and technical community. Other partnerships noise abatement and environmentally-friendly, have also been set up in the chemicals sector, and non-toxic products. with oil companies such as BP and Total. The experimental phases of the ANR, Orthoplus A new ANR project named Badifops has been and Recyroute projects, involving trials on actual selected within the framework of the 2011 call for structures, came to an end in 2010. For the Ortho- projects, to study the earthquake resistance of plus project, extensive tests were carried out on BFUP-BSI® fibre-reinforced, ultra-high performance the slab of the LCPC test center in Paris, as well as concrete. on the Monthyon experimental structure and at the Millau viaduct. For the Recyroute project, full-scale Eiffage Travaux Publics is responsible for two of the tests were conducted at the rotating road-surface seven projects in the road innovation programme run tester at the LCPC facility in Nantes, over a period by Setra on behalf of the environment ministry, ® of around ten months. The results of these tests namely Orthodalle (which concerns the use of BSI to will be processed and the summary reports repair orthotropic slab structures), and GB5 (a new, produced in 2011. lower-bitumen, bitumen-sand-gravel mix). These innovations will be validated at several sites in 2011.

The TRACC project - International cooperation

Eiffage Travaux Publics is taking part in the TRACC project,

Commitment a cross-border initiative dedicated to adapting road construction techniques to combat climate change. TRACC aims to implement the most appropriate technical solutions to achieve the important objective of reducing greenhouse gas emissions generated by infrastructure works. Meetings, technical discussions and experimental assessments were arranged on both sides of the Pyrenees. Eiffage Travaux Publics Sud-Ouest’s engineering department has actively contributed to the project, producing a decision-making methodology guide to facilitate technical choices. In June 2010, teams from Garonne Aveyron applied cold-process all-aggregate bituminous concrete to secondary roads in the Haute-Garonne department using the experimental techniques advocated by the guide.

126 EIFFAGE GROUP Preparing for the future

Eiffel, where innovation never sleeps To highlight this exceptional dedication, the division made a guide available on its intranet, show- The culture of innovation is an everyday reality at casing some of the innovations developed in the Eiffel, which strives tirelessly to optimise customers’ past two years. The Business Development projects (e.g. the mega-beams for Lille Métropole Director, currently hard at work on the Chinese stadium), develop new methods and techniques EPR project in Taishan, was assisted by the divi- (such as the unsupported Grande Ravine viaduct), sion’s Sustainable Development and Purchasing modernise and automate production facilities and Directors, who led the task of collating innovations develop new products. and writing the guide.

On the ground

the Grande Ravine viaduct

At the 2010 Architecture & Structure awards, Eiffel won an award for the viaduct over the Grande Ravine on Reunion Island. The jury - drawn from the steel construction industry association, SCMF - had nothing but praise for the project: “The jury was deeply impressed, not only by the technical performance of the viaduct, which bridges a 300 m opening in a single span above a 170 m drop using a 3,560 tonnes orthotropic steel slab supported by two concrete struts, but also by the ethereal elegance of the structure, which blends magnificently into the unspoiled landscape. In a perfect marriage of engineering prowess and architectural vision, the structure - resembling a blade resting on two fingers extending from the sides of the ravine - now forms a spectacular link between its two banks.”” (cf. SCMF website).

SUSTAINABLE DEVELOPMENT REPORT 2010 127 The Forclum R&D laboratory trends. The laboratory then approves effective solutions for harnessing growth drivers. The Impulsion 2010 project identified a number of growth drivers including energy optimisation in the service sector, low-energy buildings in the infra- 2011 Eiffage Innovation Awards structure sector, safety and other improvements in Every two years, the Innovation Awards showcase the urban environments, clean transport and power innovative flair of employees throughout the Group, generation systems. A Product offering compatible covering the core business (leading to an award for with the installation business must be imple- the main beams at Lille Métropole stadium), the envi- mented before these drivers can be harnessed. ronment (carbon calculator developed by Eiffage Forclum is positioned ahead of the demand curve, Construction), social/civic initiatives (partnership with well before demand is perceived by industrial a sheltered workshop to make bat roosts), support players. This is particularly true as regards public- functions (provision of a remote maintenance service) private partnerships, which demand significant and technical improvements in the field (prize- forward planning and pre-approval in order to winners include a contraflow project, large formwork comply with the stated performance requirements, boxing units, fire protection for cables on cable-stayed since projects tend to be built two or three years bridges, a welding machine for small welded plate after partnership agreements are signed. girders and the production of pre-outfitted service shafts). Last but not least, the jury presented the To satisfy this requirement, Forclum has invested Grand Prize to the Luciole® lighting module. in a research and development laboratory and assembled a team to conduct advanced technology Jean-François Roverato launched the 2011 Eiffage watch for products and services being developed Innovation Awards on 11 October 2010, and the by suppliers, as well for the major technological awards ceremony is scheduled for 4 November 2011.

IN ACTION Major innovations In 2010, Forclum filed two new patents arising out of the division’s efforts to develop solutions to reduce energy costs. The first patent concerns a system that adjusts the brightness of interior lighting according to the strength of the ambient natural daylight, in accordance with the aims of the new EN 12 464 standard. The system uses LED technologies and enables savings on lighting of some 25% to 40% compared with the best fluorescent tube solutions. The second patent concerns the development of LED-based street lights. As street-lighting is a major market for Forclum, it was crucial to master the offering in a radically-changing business with a history of poor technology choices. In this specific area, which concerns safety and lifestyle enhancement in urban environments, the aim is to reduce energy costs while optimising maintenance and enhancing urban road users’ safety and comfort. The initial results have been more than satisfactory, enabling the project to move on to a prototyping and real-life testing phase in 2011.

128 EIFFAGE GROUP Preparing for the future Innovation “Pilot project” strategy The proprietary “pilot project” strategy is designed to facilitate the emergence of prototypes incorporating sustainable development components that harness specialist expertise. The purpose of this strategy is to encourage innovation and to develop reproducible technical solutions, differentiating sales offerings and effective practices, while maintaining control over the risks taken.

Pilot projects offer opportunities for all Eiffage Group businesses to proactively demonstrate their innovative know-how and their commitment to the sustainable development strategy. Selected pilot projects may be eligible for financial support from the Sustainable Development Department.

IN ACTION Examples of pilot projects Reducing our ecological footprint Corporate social responsibility Reducing the environmental footprint of Supporting the development of photovoltaic conducted in 2010 office technology (APRR) power for all (Eiffage) Biodiversity This global project includes a study aimed at Eiffage is a direct stakeholder in “Technologies optimising energy consumption by IT equipment solaires pour tous” (solar technology for all), Biodiversity study at Eiffel’s Lauterbourg and reducing IT waste, as well as implementing a non-profit organisation set up to promote site (see p. 80) environmentally responsible procedures and photovoltaic power in areas of modest insolation Biodiversity, wildlife-crossing research raising awareness of this issue among users. and develop relevant knowledge and skills at and ecological showcases (APRR) regional level that extend beyond the current Techniques business model. The aim is to develop high In an effort to enhance the appeal to wildlife of Rolling out energy efficiency best practices added-value photovoltaic expertise in the Nord crossings under the motorway, APRR proposed (Forclum) - Pas-de-Calais region of France. modifications incorporating measurements and observations of crossing use over a five-year Forclum devised a project to enable everyone Introduction of a cross-divisional employee period. APRR has decided to open this from sales reps to construction site workers to retention manager (Eiffage Ouest delegation) experimentation to a wider audience through speak the same language in matters of energy As part of the activities of the Eiffage Institute, scientific and educational visits. The results will efficiency, and to ensure that the various a working group studying solutions to help employees be included in Eiffage’s “Biodiversity risk management tiers understand the issues remain in work recommended the appointment of prevention and control pack”. and objectives involved in the construction of a dedicated cross-divisional employee retention energy-efficient buildings and the renovation Bat crossing on the A65 (Concessions) manager; the Eiffage delegate for the Ouest region of existing property. More than 600 people decided to implement this recommendation in his Alien’or designed a new type of structure have received energy efficiency training on delegation. This employment support manager acts to enable bats to cross the motorway safely. FEE-Bat courses. These courses have been as an interface, within their regional delegation, The project will use signalling portals to reroute maintained in 2011 and are being expanded to between divisions’ location managers and vocational the bats’ flight corridors. include Eiffage Construction employees. rehabilitation organisations. They process all vocational rehabilitation files for their delegation and report directly to the Eiffage delegate.

SUSTAINABLE DEVELOPMENT REPORT 2010 129 130 EIFFAGE GROUP Methods measurements and checks

SUSTAINABLE DEVELOPMENT REPORT 2010 131 Tools GEODE the Group’s environmental management tool The new online version of the Group’s environmental management tool, GEODE, will be launched in the coming weeks. The application, jointly developed by the Sustainable Development Department and the service provider that has been monitoring environmental and safety regulations for Eiffage for several years, is a key factor in controlling the environmental impacts of the Group’s business activities.

The new version of GEODE will feature: Customised intelligence tailored to a comprehensive, proven method, based on operational practices and acknowledged as effective the Group’s business activities by independent auditors; For more than six years, Eiffage has received dedicated legal intelligence in the environmental and a common baseline for all divisions that reflects safety arenas with the help of a specialist service the challenges faced by each; provider. The contract includes a weekly national optimised management of extremely far-ranging and European intelligence bulletin for all busi- European, national and local regulatory require- nesses, plus access to national and European ments, including compliance monitoring; regulations. Topic-specific information sheets, systematic and automatic updates to the regula- developed for each activity or project phase, give tory framework, with alerts in the event of loss of environmental coordinators an overview of the compliance; regulations relevant to their operations. instant, interactive access to appropriate, regularly Intelligence is supplemented by a support contract updated documentation including material safety that provides managers and environmental direc- data sheets, material life cycles, lists of environ- tors at division head offices with customised advice mentally-classified facilities (ICPEs), installa- on interpreting and implementing regulations. tions, structures, work and activities (IOTAs) subject to environmental impacts and waste; The legal intelligence will be incorporated in the flexible data administration by users at Eiffage GEODE tool as soon as it becomes operational. It sites, enabling data to be consolidated at the will then be customised by site depending on the various organisational levels (subsidiary, region, activities listed in the application. division and Group); a collaborative workspace.

132 EIFFAGE GROUP Methods Tools Biodiversity management tools In 2010, the Sustainable Development Department marked the International Year of Biodiversity by producing and distributing targeted operational tools to employees. These tools are designed to prevent harm to biodiversity and manage risks during the performance of any work related to construction or public works.

Biodiversity prevention and risk This collection is available on a limited basis via the Group’s intranet in the first half of 2011. The aim is management package to share more ecological knowledge of natural The biodiversity package is an innovative tool habitats and flora and fauna species encountered developed by Eiffage. Intended for environmental, during construction and public works projects. This company and operations managers, this package tool is consistent with the Group’s “Biodiversity covers the regulatory and operational challenges Charter”, which was adopted in May 2009 and advo- involved in protecting biodiversity during projects, cates raising employee awareness and systema- whether during the tender submission, design- tising the concept of biodiversity preservation construction or operational and renovation phase. during daily work activities. The package encompasses three approaches: a contextual approach describing general factors, Economic assessment module such as players and national politics, as well as for ecological offsetting challenges and risks, such as regulations, adminis- In September 2010, Eiffage formalised its own trative procedures and environmental assessments. approach to the ecological offsetting of residual a methodological approach presenting standard impacts, as it had become a major problem in measures of avoidance, reduction and offsetting, regional development and facilities projects since to be implemented over the course of the project, the Grenelle environmental summit. as well as internal feedback; An in-house, multidisciplinary working group a cross-divisional and topic-specific approach created a practical tool to assess the economic concerning habitats and species. risks of biodiversity offsetting, based on the latest regulatory intelligence and internal feedback Biodiversity document archive (especially from the A65 and A406 motorways). The The Sustainable Development Department created tool is distributed to project managers for use an in-house library with some 120 recent nature during the tender submission process and project studies that divisions used during tender processes. development phases.

TOPI Species C-S PE Biodiversity package: contents information C sheets IF IC A H P AC P O Avoidance R R Species O

P A P

A C H Y Reduction G k O ac L db O e D e F Biodiversity Habitats O

H Offsetting

T E Habitat M Challenges / information sheets Organisation risks

CH CON OA TEXTUAL APPR

SUSTAINABLE DEVELOPMENT REPORT 2010 133 Tools Sextant the essential tool for optimal human resources management

The Group’s HR information system, a powerful lever for advancing the human resources function, continued to add new features.

Sextant - Training and skills Sextant - Mobility & Recruitment This application handles the training plan and its Under development for over two years, this tool implementation as well as the Group’s training streamlines the recruitment process by giving institutes. employees access to internal job postings, while also enabling HR staff to shortlist the most suit- In 2010, it was rolled out in the Construction divi- able applicants and notify managers as quickly as sion and in three pilot regions for other divisions. It possible. will be extended to the rest of the job training coverage area in spring 2011. Sextant - Temporary Staff Sextant - HR Management This tool handles the entire temporary-staff A user-friendly and intuitive reporting tool, this management process. The programme’s first application gives HR managers and operational cross-divisional project, it serves operational staff staff access to shared dashboards and indicators (issuance of requests and signing of supply relating to the workforce, staff changes and occu- contracts), human resources (legal security of pational hazards. contracts), purchasing (better monitoring of partners and implementation of framework agree- In 2010, the scope of information was expanded to ments) and accounting (reliability and fluidity of include analyses of remuneration, personnel costs invoice control and oversight of those under and job training. The information will be delivered contract). Temporary employment agencies also in spring 2011. use this solution. Sextant - Contracts Sextant - Payroll and time management This application, which generates employment Thanks to the creation of an official document with contracts and related documents, enables the all of the Group’s current payroll rules, the Sextant creation of reliable standard contracts, notably by - Payroll project advanced towards its two-fold providing a library of general and specific legal goal of processing payroll and managing time and documents. It has been used for producing employ- activities. The expected results are the single entry ment contracts for managers since January 2010. of labour time, more regular oversight of time The Métal and Laborde Gestion divisions will be clocks (weekly instead of monthly), and the produc- added to the process in 2011. tion of a workforce report (activity management).

134 EIFFAGE GROUP Methods Measurements NRE Act introducing new business regulations (Nouvelles Régulations Économiques) The scope of the data below extends only to France.

“NRE Act” – Employment report

Eiffage Eiffage Travaux Concessions APRR Construction Holding Publics Eiffel Forclum Clemessy Total 1. HUMAN RESOURCES Total workforce 2009 77 4,008 11,736 326 18,507 3,725 14,743 4,921 58,043 2010 67 3,981 11,478 360 18,294 4,428 15,160 4,934 58,702 New hirings - fixed-term contracts 2008 14 145 513 4 599 228 614 NP 2,117 2009 81 131 354 46 639 175 434 124 1,984 2010 113 142 412 60 656 203 403 130 2,119 New hirings - permanent contracts 2008 1 122 1,201 2 1,941 398 1,306 NP 4,971 2009 6 112 499 71 1,006 268 612 180 2,754 2010 1 100 555 56 1,052 332 682 228 3,006 Young recruits (under 30) 2008 13 133 1,105 0 1,559 415 1,178 NP 4,403 2009 69 91 559 33 1,092 230 679 165 2,918 2010 109 128 633 28 1,072 222 652 270 3,114 Dismissals/redundancies 2008 1 35 347 16 565 63 221 NP 1,248 2009 2 47 352 9 476 62 190 63 1,201 2010 0 29 299 7 600 75 100 46 1,156 Temporary staff - annual average 2008 0 232 2,374 3 1,214 968 2,238 NP 7,029 2009 0 219 1,886 5 1,251 714 1,832 601 6,508 2010 0 193 1,759 2 1,394 734 1,818 627 6,527 Overtime 2008 0.00% 1.40% 2.30% 0.00% 2.80% 2.60% 0.20% NP 1.90% 2009 0.00% 1.41% 3.07% 0.00% 4.30% 2.10% 0.11% 2.72% 2.41% 2010 0.00% 1.87% 1.89% 0.00% 3.53% 3.24% 0.15% 2.49% 2.03% 2. ABSENTEEISM Sick leave 2008 4.11 4.86 4.69 2.23 4.97 4.57 4.57 NP NP 2009 2.13 4.83 4.42 1.49 8.20 5.51 3.87 3.47 5.55 2010 1.55 4.75 4.88 2.05 5.41 6.99 4.32 3.48 4.89 Occupational accidents 2008 0 0.36 1.06 0 0.84 0.75 0.63 NP NP 2009 0 0.31 0.99 0.06 1.25 0.68 0.55 0.45 0.84 2010 0 0.41 0.97 0.01 0.89 0.91 0.57 0.49 0.74 Total 2008 7.14 7.71 8.77 3.06 10.89 12.15 7.47 NP NP 2009 4.94 7.15 8.98 2.25 18.08 8.34 6.56 5.27 10.82 2010 4.71 6.95 10.80 2.90 13.17 9.75 7.34 5.41 9.60 3. REMUNERATION Average monthly loaded salary - managers 2008 10,372 7,523 8,037 7,151 7,540 6,823 6,535 NP NP 2009 9,506 7,760 7,958 9,756 7,056 6,775 6,027 5,703 NP 2010 9,840 7,970 7,734 9,036 7,241 6,072 6,860 6,181 NP Average monthly loaded salary - technical, clerical and supervisory staff 2008 2,478 3,937 3,840 2,875 3,929 3,836 3,512 NP NP 2009 2,754 4,024 3,877 4,541 3,936 3,926 3,417 3,409 NP 2010 2,854 4,226 3,927 4,574 3,830 3,428 3,851 4,019 NP Average monthly loaded salary - workers 2008 NA 3,776 3,039 NA 2,872 2,913 2,843 NP NP 2009 NA 3,855 3,004 NA 2,960 3,037 2,840 2,497 NP 2010 NA 3,974 3,012 NA 2,782 2,517 3,271 3,252 NP Average load rate 2008 1.40 1.47 1.70 1.92 1.68 1.54 1.65 NP 1.65 2009 1.48 1.47 1.71 1.68 1.68 1.50 1.65 1.47 1.60 2010 1.53 1.49 1.73 1.70 1.68 1.46 1.65 1.47 1.60

SUSTAINABLE DEVELOPMENT REPORT 2010 135 “NRE Act” – Employment report

Eiffage Eiffage Travaux Concessions APRR Construction Holding Publics Eiffel Forclum Clemessy Total 4. GENDER EQUALITY Percentage of women - managers 2008 48.05 26.76 14.30 16.48 7.50 8.08 9.99 NP NP 2009 53.25 26.69 14.38 27.91 7.58 8.62 10.24 7.26 13.16 2010 46.15 26.93 15.51 26.43 11.80 13.18 11.51 7.66 13.62 Percentage of women – total workforce 2008 46.15 43.42 9.79 15.64 11.11 10.77 10.30 NP NP 2009 35.71 42.49 9.80 25.81 11.53 11.84 11.03 9.67 11.55 2010 57.89 41.93 10.11 25.54 7.62 8.96 10.17 9.77 11.53 5. HEALTH AND SAFETY Accident frequency rate 2008 0 10.61 25.68 0 23.68 12.42 14.72 NP NP 2009 0 11.71 24.74 0 19.76 11.94 15.33 12.54 NP 2010 0 13.30 21.19 0 23.76 12.63 16.50 15.11 18.78 Annual severity rate 2008 0 0.26 1.01 0 0.73 0.46 0.44 NP NP 2009 0 0.33 1.04 0 0.65 0.49 0.56 0.34 NP 2010 0 0.50 0.85 0 0.75 0.37 0.54 0.45 0.69 Regulatory severity rate 2008 0 0.39 1.89 0 1.32 0.93 0.72 NP NP 2009 0 0.41 1.51 0 1.24 1.28 0.82 0.48 NP 2010 0 0.63 1.73 0 1.25 0.40 0.80 0.65 1.06 Frequency among temporary staff 2009 0 20.11 40.61 0 26.35 NP 39.17 NP NP 2010 0 8.95 52.46 0 25.70 43.60 44.49 NP 36.67 6. TRAINING Cost of health & safety training (%) 2008 0.12 0.97 0.88 0.07 0.85 1.06 1.06 NP NP 2009 0.10 1.07 0.90 0 0.79 0.95 1.06 1.54 0.96 2010 0.07 0.98 0.82 0 0.55 1.01 1.02 1.56 0.87 Total training cost (%) 2008 0.59 3.90 2.41 4.23 1.75 2.22 2.76 NP NP 2009 0.56 4.06 2.40 0 1.64 2.12 2.85 3.97 2.51 2010 1.27 3.95 2.60 3.25 1.53 2.01 2.82 3.77 2.52 7. DISABLED EMPLOYEES No. disabled employees (DOETH form, box C*) 2088 1.22 68.34 307.68 1.00 319.00 141.56 320.45 NP 1,159.25 2009 1.22 75.99 318.44 1.00 418.14 144.84 355.76 168.65 1,484.04 2010 1.00 74.36 318.79 2.00 496.89 142.35 379.30 142.37 1,558.06 Number of units employed under contracts with specialist EA, CDTD or ESAT entities** (DOETH form, box D) 2008 0.55 3.13 18.72 0.02 58.07 3.19 26.38 NP 110.06 2009 0.55 2.20 8.42 0.18 12.62 9.92 20.40 7.81 62.10 2010 0.48 3.12 8.15 2.48 12.19 6.97 14.43 5.02 52.84 Eligible employee shortfall after ECAP reduction (DOETH form, box H2) 2009 1.77 54.09 157.37 3.60 599.89 43.58 186.50 55.16 1,101.96 2010 1.50 51.08 143.27 12.41 117.66 55.19 118.43 40.68 540.22 Allowances paid (DOETH form, box N) (in e) 2008 0 299,749 287,355 45,871 447,126 140,883 788,412 NP 2,009,396 2009 0 284,927 363,834 50,518 383,196 163,634 738,646 253,678 2,238,433 2010 0 272,279 300,095 54,551 277,353 176,226 636,416 201,491 1,918,411 Disabled employees hired in 2010 2010 0 4 15 0 30 6 9 1 65 8. SOCIAL, CULTURAL & SPORTING ACTIVITIES AND CHARITABLE CONTRIBUTIONS (%) 2008 1.33% 3.73% 2.69% NA 2.14% 3.43% 3.70% NP 3.04% 2009 1.82% 3.73% 2.17% NA 1.40% 2.03% 2.98% 2.41% 2.23% 2010 1.82% 3.67% 3.09% 1.71% 3.87% 2.90% 3.17% 2.29% 3.28% 9. SUBCONTRACTING Subcontracting excl. Group (%) 2008 0.00% 0.59% 40.98% NA 7.69% 14.19% 10.92% NP NP 2009 0.00% 0.00% 30.86% NA 2.54% 29.96% 9.38% 13.60% NP 2010 0.00% 0.00% 45.88% NA 4.90% 22.97% 12.84% 11.63% NP

Note: Figures that have been corrected since previous publications are shown in italics. NP: data not provided. NA: not applicable.

136 EIFFAGE GROUP Methods

“NRE” Act (new business regulations) – Environmental data

Eiffage Eiffage Travaux Concessions APRR Construction Holding Publics Eiffel Forclum Clemessy Total 1. RESOURCE CONSUMPTION Water (in cu. m) 2008 7,250 479,240 532,955 4,075 1,306,384 30,450 46,516 NP 2,406,870 2009 8,839 500,100 500,156 6,139 1,476,339 46,706 48,001 27,232 2,613,512 2010 10,966 462,016 363,948 5,082 1,204,965 56,660 47,317 25,193 2,176,147 Electricity (in GWh) 2008 1.5 69.6 61.9 2.8 85.8 16.4 19.7 NP 257.70 2009 1.5 78.6 60.9 3.4 91.9 15.4 19.1 12.1 282.90 2010 1.6 73.8 62.6 3.5 96.4 19.0 20.8 11.5 289.20 Domestic fuel oil (in litres) 2008 16,000 1,252,128 780,613 0 46,961,718 386,030 1,260,071 NP 50,656,560 2009 16,500 1,177,602 650,206 0 55,364,986 600,483 1,196,135 NA 59,005,912 2010 14,950 1,014,701 820,195 0 44,762,340 674,917 1,488,929 NA 48,776,032 Heavy fuel oil (in litres) 2008 0 0 39,799 0 14,825,289 59,892 12,109 NP 14,936,889 2009 0 0 15,841 0 10,489,379 0 19,686 NA 10,524,906 2010 0 0 4,284 0 16,281,144 0 9,987 NA 16,295,415 Gas (in kWh) 2008 0 7,070,279 1,485,594 0 391,655,119 16,242,457 7,933,786 NP 424,387,235 2009 0 6,083,380 2,194,073 7 516,488,438 18,809,335 7,935,273 10,925,487 562,435,993 2010 0 4,831,338 5,097,427 7 502,475,284 21,606,066 8,430,607 10,389,797 552,830,526 Diesel, petrol and kerosene (in litres) 2008 29,000 5,807,167 8,346,225 38,000 46,747,123 2,097,122 21,704,686 NP 84,769,323 2009 27,800 5,827,857 7,558,462 74,436 36,842,461 1,671,325 19,767,032 1,629,046 73,398,419 2010 32,500 6,454,480 7,513,846 91,666 38,212,552 2,448,779 19,933,609 1,656,086 76,343,518 Total fuel consumption (in litres) 2008 45,000 7,059,295 9,166,637 38,000 108,533,930 2,543,044 22,976,866 NP 150,362,772 2009 44,300 7,005,459 8,224,509 74,436 102,598,326 2,271,808 21,098,138 1,629,046 142,946,022 2010 47,450 7,469,181 8,338,525 91,666 99,256,036 3,123,696 21,432,525 1,656,086 141,414,965 Total consumption of aggregate (in tonnes) 2008 NA NA NA NA 35,411,163 NA NA NA 35,411,163 2009 NA NA NA NA 32,065,442 NA NA NA 32,065,442 2010 NA NA NA NA 40,565,941 NA NA NA 40,565,941 2. PREVENTIVE SPENDING Preventive investments - environment (in e) 2008 0 15,459,798 955,048 0 3,407,018 530,886 543,891 NP 20,896,641 2009 0 12,948,794 508,955 0 6,759,693 219,714 212,363 0 20,649,519 2010 0 5,375,000 399,416 0 3,572,454 223,257 267,263 0 9,837,390 Preventive operating expenses - environment (in e) 2008 0 18,709,427 1,002,679 0 1,654,695 163,743 1,113,767 NP 22,644,311 2009 0 15,793,276 1,008,476 0 4,557,554 149,657 1,298,600 0 22,807,563 2010 2,500 14,047,217 1,066,142 0 2,582,465 79,252 1,213,228 0 18,990,804 Preventive operating expenses (%) 2008 0% 1.02% 0.04% NA 0.08% 0.03% 0.07% NP NP 2009 0.00% 0.85% 0.05% NA 0.14% 0.02% 0.07% 0.00% NP 2010 0.05% 0.72% 0.04% NA 0.08% 0.02% 0.07% 0.00% 0.23% 3. QUALITY, SAFETY & ENVIRONMENT CERTIFICATIONS ISO 14001-certified revenues (%) 2008 NA 0.00% 66.32% NA 17.68% 0.00% 46.36% NP NP 2009 NA 75.58% 69.90% NA 24.02% 8.47% 71.53% NP NP 2010 NA 100.00% 91.99% NA 82.20% 12.66% 83.82% 0.00% NP ISO 9001-certified revenues (%) 2008 NA 100.00% 95.86% NA 85.07% 18.76% 82.01% NP NP 2009 NA 100.00% 90.97% NA 91.20% 64.70% 83.37% 98.66% NP 2010 NA 100.00% 97.58% NA 94.80% 84.48% 81.58% 98.51% NP Safety-certified revenues (%) 2008 NA 0.00% 44.10% NA 8.38% 10.14% 28.46% NP NP 2009 NA 0.00% 47.77% NA 12.40% 50.31% 33.63% 54.86% NP 2010 NA 0.00% 64.02% NA 11.70% 45.11% 36.37% 59.83% NP

SUSTAINABLE DEVELOPMENT REPORT 2010 137 “NRE” Act (new business regulations) – Environmental data

Eiffage Eiffage Travaux Concessions APRR Construction Holding Publics Eiffel Forclum Clemessy Total 4. SPECIAL PROCESSES ARC 700 or similar (in sq. m) 2009 NA NA NA NA 533,248 NA NA NA 533,248 2010 NA NA NA NA 307,674 NA NA NA 307,674 EMF 200 (in sq. m) 2009 NA NA NA NA 113,566 NA NA NA 113,566 2010 NA NA NA NA 28,500 NA NA NA 28,500 EBT (in tonnes) 2009 NA NA NA NA 64,662 NA NA NA 64,662 2010 NA NA NA NA 105,690 NA NA NA 105,690 5. WASTE Hazardous waste (in tonnes) 2009 0 200 454 NA 868 265 785 103 2,675 2010 0 133 249 NA 3,908 235 2,059 95 6,679 Non-hazardous waste (in tonnes) 2009 6 6,395 22,678 NA 62,436 2,670 94,458 724 189,367 2010 6 6,374 25,500 NA 57,200 2,733 7,657 583 100,053 Inert waste (in tonnes) 2009 0 0 34,669 NA 1,782,283 192 161,591 20 1,978,755 2010 0 0 41,282 NA 1,952,034 311 126,415 24 2,120,066 Waste-related expenditures (in e) 2009 600 1,562,284 11,287,128 2,326 4,702,101 338,801 1,571,474 NP 19,464,714 2010 600 1,392,545 11,297,650 0 5,464,651 340,233 1,620,221 NP 20,115,900

6. ENVIRONMENT-RELATED PROVISIONS AND GUARANTEE BONDS Environmental-related provisions 2009 0 0 387,810 0 3,095,385 0 63,500 111,000 3,657,695 2010 0 0 375,000 0 4,745,859 0 67,100 82,000 5,269,959 Environment-related guarantee bonds 2009 0 324,000 17,940 0 13,870,778 0 0 0 14,212,718 2010 0 324,000 0 0 14,356,340 0 0 0 14,680,340

138 EIFFAGE GROUP Methods Measurements and checks Review report by one of the Statutory auditors on a selection of sustainable development indicators published in the 2010 Eiffage Annual Report

Further to your request, and in our capacity as Statutory Auditor of - at Eiffage Group headquarters, with representatives of the Sustain- Eiffage, we have carried out a review for the purpose of enabling able Development Department, us to express reasonable assurance on a selection of sustainable - in Group entities, with the employees responsible for sustainable development indicators relating to 2010, as published in the development reporting within each of the Group divisions included Sustainable Development section of the Group’s 2010 Annual in our review, namely Eiffage Construction, Eiffage Travaux Publics, Report. Eiffage Concessions, Eiffel, Forclum, APRR and Clemessy. The sustainable development indicators selected are: We reviewed the consistency and veracity of the selected indicators with regard to the existing organisation and procedures, the Employment indicators available documents and the reporting tools used. Accident frequency rate for all employees This work consisted of interviews, consistency checks and detail (occupational accidents), checks to verify calculations and compare data with supporting Accident severity rate for all employees documents, which were carried out: (occupational accidents), with regard to data collection, in the following Group establishments, Number of disabled employees (box C on DOETH form), with the employees responsible for sustainable development reporting: Number of units associated with contracts with disabled- “Eiffage Travaux Publics Littoral Enrobés Nord – Réty”, “Eiffage Travaux friendly companies (box D on DOETH form). Publics Rhône Alpes Auvergne - Établissement Loire Auvergne - Agence de Clermont”, “Eiffage Travaux Publics DLE ouest - La Chapelle Environmental indicators sur Erdre”, “Bocahut Avesnes sur Helpe”, “Eiffage Construction Nord Electricity consumption, Aquitaine - Pôle Bâtiment”, “Eiffage Construction Nord Aquitaine - Pôle Construction”, “Eiffage Construction Auvergne - Clermont”, “Eiffage Total fuel consumption, Construction Haut Rhin”, “Forclum Anjou Maine - Le Mans”, “Forclum Gas consumption, Industrie Nord – Verquin”, “Forclum Aquitaine – Pessac”, “Forclum Water consumption. Porte d’Auvergne – Riom”, “Eiffel Métareg – Pessac”, “Eiffel Industrie Atlantique Ouest - Saint Nazaire”, “APRR Rhin regional division”, “APRR Special products: surface areas treated or quantities used – Besançon regional division”, “Clemessy head office - Mulhouse”, (ARC 700, EMF 200 and EBT). with regard to data validation, in the Operational Departments of the These indicators were produced under the responsibility of Eiffage’s following Group establishments, with employees responsible for vali- Sustainable Development Department, in accordance with the dating sustainable development information: “Eiffage Travaux Publics Group’s internal reporting procedures, which are available on Nord Industries”, “Eiffage Travaux Publics Rhône Alpes Auvergne - request from the Group’s head office. Établissement Loire Auvergne”, “Eiffage Travaux Publics DLE Ouest”, Our responsibility is to form a conclusion regarding these indica- “Eiffage Construction Nord Aquitaine”, “Eiffage Construction tors, based on our review. Auvergne”, “Eiffage Construction Haut Rhin”, “Forclum Anjou Maine”, “Forclum Industrie Nord”, “Forclum Aquitaine – Pessac”, “Forclum Nature and scope of our review Porte d’Auvergne”, “Eiffel head office”, “APRR head office”, “Clemessy We conducted our review in accordance with the doctrine of the head office”, national association of statutory auditors (Compagnie Nationale with regard to consolidation of the indicators, at Group head des Commissaires aux Comptes) applicable to this assignment. office, We performed the procedure described below to obtain reaso- - with representatives of the Sustainable Development Department. nable assurance that no material irregularities exist with regard to the selected indicators. Obtaining a higher level of assurance We were assisted in our work by our teams of sustainable deve- would have required a more extensive review. lopment specialists. We reviewed the existing organisation implemented by the Conclusion Group as well as the existing reporting procedures, examining Our review revealed no material irregularities causing us to doubt their consistency, relevance, reliability, objectivity and compre- that all significant aspects of the examined indicators were esta- hensibility. We also examined the related reporting tools. blished in accordance with the Eiffage Group internal reporting To verify that the procedures had been properly understood and procedures applicable in 2010. applied, we conducted interviews and consistency tests:

Neuilly-sur-Seine, le 19 March 2011 One of the statutory auditors PricewaterhouseCoopers Audit Yan Ricaud Thierry Raes Partner Partner Statutory Auditor Sustainable Development Department

SUSTAINABLE DEVELOPMENT REPORT 2010 139 Measurements and checks Response to the Global Compact

Global Compact principles Eiffage response (chapters in Annual Report) Human rights 1 Support and respect the Values / Values / “Ethics & Commitments” booklet protection of internationally Values / Internal partners / Diversity (Women - Older employees proclaimed human rights - Disabled employees) - Illiteracy - Recruitment and employment -Inclusion for temporary staff - “Espoir Banlieues” plan - CREPI clubs 2 Make sure that they are not Values / Values / “Ethics & Commitments” booklet complicit in human rights abuses

Labour 3 Uphold the freedom of Values / Values / “Ethics & Commitments” booklet standards association and the effective Values / Internal partners / Personnel management / Collective recognition of the right to bargaining agreements collective bargaining 4 Uphold the elimination Values / Values / “Ethics & Commitments” booklet of all forms of forced and compulsory labour 5 Uphold the effective abolition Context and organisation / Responsible purchasing of child labour Values / Values / “Ethics & Commitments” booklet 6 Eliminate discrimination Context and Organisation / Responsible purchasing in respect of employment Values / Values / “Ethics & Commitments” booklet and occupation Values / Internal partners / Diversity (Women - Older employees - Disabled employees) - Illiteracy - Recruitment and employment - Inclusion for temporary staff - “Espoir Banlieues” plan - CREPI clubs

Environment 7 Support a precautionary Values / Values / “Ethics & Commitments” booklet approach to environmental Reducing our ecological footprint / Biodiversity / Biodiversity policy challenges - Biodiversity Charter - Commitment to Countdown 2010 - Academic chair - Framework agreement with ONF - Biomass recovery - Offset Preparing for the future / Anticipating climate change / Phosphore - HQVie® Preparing for the future / Innovation / R&D - Eiffage Innovation awards - Pilot projects Methods, measurements and checks / Tools / GEODE - Biodiversity toolkit 8 Undertake initiatives Values / Values / “Ethics & Commitments” booklet to promote greater Reducing our ecological footprint / Carbon environmental responsibility Biodiversity / Biodiversity policy - Biodiversity Charter - Commitment to Countdown 2010 - Academic chair - Framework agreement with ONF - Biomass recovery - Offset - Action by divisions - Reducing environmental impacts Sustainable construction / Practices and processes - Energy efficiency - Renewable energy Preparing for the future / Anticipating climate change / Phosphore - HQVie® Preparing for the future / Innovation / R&D - Eiffage Innovation awards - Pilot projects Methods, measurements and checks / Tools / GEODE - Biodiversity toolkit 9 Encourage the development Values / Values / “Ethics & Commitments” booklet and diffusion of environmentally Context and organisation / Capitalisation friendly technologies Reducing our ecological footprint / Carbon Biodiversity / Biodiversity policy - Biodiversity Charter - Commitment to Countdown 2010 - Academic chair - Framework agreement with ONF - Biomass recovery - Offset - Action by divisions - Reducing environmental impacts Sustainable construction / Practices and processes - Energy efficiency - Renewable energy Preparing for the future / Anticipating climate change / Phosphore - HQVie® Preparing for the future / Innovation / R&D - Eiffage Innovation awards - Pilot projects

Anti-corruption 10 Work against corruption in all Values / Values / “Ethics & Commitments” booklet its forms, including extortion Context and organisation / Capitalisation and bribery

140 EIFFAGE GROUP Published by Eiffage Sustainable Development Department. Design and production: - Photo credits: © Pascal Aimar for Tendance Floue - Michel Beck - Francis Bocquet – Annabelle Buchner - Campomar - Xavier Chabert - Alexis Chézière - Jacky Chretien - Frédéric Collot - Christian Couvert – FLE - Gilles Galoyer-Jamais Vu ! – JP Humbert - Alain Leduc - Gilles Moullec - Max Lerouge – P. Le Doaré - Christian Peltier - Erick Saillet - CPE Scorp - Léonard de Serres - Cécile Toppin - Gérard Tordjman - Alexis Tourreau - Jean-Paul Viguier, SA d’architecture - K. Warny – Tandem - Zaoum - 3e Œil studio / Pierre Gautier Architecture / Eiffage. With thanks to Office National des Forêts – ® All rights reserved. Photo archives: Eiffage, Eiffage Travaux Publics, Eiffage Construction, Eiffage Sénégal, Eiffel, Goyer, Forclum, Clemessy, APRR, AREA and regional divisions. Imprim’Vert® is a collective mark that aims to promote the implementation by businesses in the printing sector of practical initiatives that proactively contribute to environmental preservation. The programme is based on three simple criteria: effective management of hazardous waste, safe storage of hazardous liquids and the use of non-toxic products, in accordance with the Kyoto protocol. This document was printed using plant-based inks on Condat Silk paper, which is certified under the Programme for the Endorsement of Forest Certification (PEFC) as being sourced from sustainably managed forests. www.eiffage.com Share capital e Telephone: +33(0)141 328000–Fax: +33(0)141 328010 163 quaiduDocteur-Dervaux –92600Asnières-sur-Seine –France SIRET code: 70980209401130–APE code: 7010Z Registered intheNanterre Trade andCompanies Register under no.709802094

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