Why the Zappos Data Breach Settlement Is So Laughably Low
Total Page:16
File Type:pdf, Size:1020Kb
THE A.V. CLUB DEADSPIN GIZMODO JALOPNIK JEZEBEL KOTAKU LIFEHACKER THE ROOT THE TAKEOUT CLICKHOLE THE ONION MORE Do everything better Subscribe LATEST SKILLET TWO CENTS VITALS OFFSPRING THE UPGRADE APP DIRECTORY HOW I WORK VIDEO DEALS Why The Zappos Data Breach Settlement Is So Laughably Low Lisa Rowan Friday 1:15PM • Filed to: ACTUALLY NOT A DEAL 22.6K 8 Save Photo: Getty Images Do you remember when Zappos, the online shoe store owned by Amazon, had that data breach in 2012 that exposed the usernames and passwords of 24 million customers? No, you’ve forgotten about it amidst all the other data breaches since then: Equifax, Yahoo, Marriott, et cetera. Until today, when the class action administrator sent out the notice for what appears to be the the most disappointing settlement ever. You thought getting a couple of bucks from Equifax was bad? How about 10% off your next purchase from Zappos? Impacted consumers received an email containing a one-time code to be used for 10% off a future purchase on Zappos.com (exclusive of shipping and tax!), signed “Your Friends at Zappos.” Recent Videos from Lifehacker VIEW MORE > How to Clean a Couch 10/09/19 11:30AM How this paltry settlement happened The settlement has received preliminary approval, and its final approval hearing will take place in December. If you’re wondering if anyone got a better offer than you, they most certainly did not: The settlement grants $2,500 to each of the nine representative plaintiffs in the case. The rest of the $1.6 million settlement fund goes mostly to attorney fees. The discount code expires on December 31, 2019. The masses are not pleased and have taken to our digital public square: Twitter. Jason Nellis @jasonnellis Last week, I got an email from Audible about a class-action settlement entitling me to a free download. Today, I get an email about a settlement from Zappos related to a data breach, offering me 10% off. Who's sending me free stuff next in exchange for legal issues? @steak_umm? 50 9:46 AM - Oct 18, 2019 See Jason Nellis's other Tweets ADVERTISEMENT John Gotty @JohnGotty Zappos data breach settlement is they'll give you a whole 10% to spend $ with them. that's like the ultimate swindle lol 15 8:55 AM - Oct 18, 2019 See John Gotty's other Tweets A few circumstances made this case a tough one, Adam Moskowitz, a class- action attorney based in Miami, explained. First, there wasn’t a ton of evidence that consumers suffered from the breach beyond the hassle of changing their passwords. And because Zappos wasn’t found to be negligent in its security efforts, it was harder to hold the company responsible. ADVERTISEMENT In addition, the case stretched out over seven years. That’s almost two presidential terms, y’all. The class first battled an arbitration clause that Zappos claimed protected it from being sued for the breach. The case event went all the way to the Supreme Court, although the Court denied the request to hear it. Moskovitz said the total settlement seems quite low for the actual amount of time the legal team likely spent on the case. How to get a better deal If you were directly impacted by the Zappos breach, you shouldn’t expect to be satisfied with a 10% coupon. You can opt out and hire a lawyer to fight for you individually. But Moskovitz suspects the opt-out rate for this settlement will be very low. ADVERTISEMENT “It’s better than nothing,” Moskovitz said of the discount, explaining that in a settlement, the plaintiff and defendant agree on the relief (your compensation) together. Zappos could have offered nothing, arguing that it did its part by strengthening its security, the coupon is a show of goodwill. The discount offer may get Zappos a couple of days of bad press, but fans of the brand will still buy shoes. Unlike a lot of other online retailers, Zappos is notorious for not offering coupon codes regularly. The company does offer a 10% discount for students, teachers, and members of the military, although one attorney pointed out that ongoing discount doesn’t stack with the settlement coupon. One interesting detail for anyone who’s ever received a coupon in exchange for your pain and suffering: Moskowitz said that settlements that offer the class a coupon or discount are becoming much less common than they used to be. Judges approving settlements are scrutinizing these types of offers more carefully, as they tend to add insult to injury to consumers who might have sworn off that product or brand after their experience. ADVERTISEMENT SHARE THIS STORY RECOMMENDED STORIES How to File a Claim for the How to Easily Opt Out of Apple Beware of Equifax-Settlement Yahoo Breach Settlement Card Binding Arbitration Scam Sites ABOUT THE AUTHOR Lisa Rowan Personal finance writer, Lifehacker Email Twitter Posts SPONSORED Why AI Might Not Be The Boogeyman We’re Dreading Angela Wang for Best Buy 9/16/19 12:00PM 66.9K 1 1 When most people hear “artificial intelligence,” or “AI,” they tend to imagine the kind of AI depicted in sci-fi entertainment: cyborgs, sentient robots, and other human-made machines that end up outsmarting their creators. See more SHOPPING 10/22/19 4:45 PM How to Tell if an Online Review Is Fake Lisa Rowan | 12 1 CREDIT CARDS 10/22/19 11:45 AM The New 'Click-to-Pay' Option Will Make Impulse Shopping Online Too Easy SAVE Lisa Rowan | 5 SAVING MONEY 10/21/19 4:30 PM $2500 Is Your New Emergency Savings Goal Lisa Rowan | 31 2 CREDIT CARDS 10/21/19 1:00 PM Don't Sign Up for an Airline Credit Card When You're on the Plane SAVE Lisa Rowan | 13 Get email marketing that can scale with it. SHOPPING 10/18/19 12:30 PM How to Shop at Trader Joe's Without Overspending Nicole Dieker | 79 SAVE SHOPPING 10/18/19 11:30 AM You Don't Have to Shop on Black Friday to Get Black Friday Deals 3 Lisa Rowan | 5 TRAVEL 10/17/19 4:30 PM Your Southwest Airlines Miles Don't Expire Anymore Lisa Rowan | 5 1 EXPLAINER 10/17/19 10:00 AM Should You Merge Your Finances With Your Partner's? Lisa Rowan | 58 1 Get email marketing that can scale with it. Want Lifehacker’s email newsletter? Your email address Subscribe By subscribing you agree to our Terms of Use and Privacy Policy. About Need Help? Content Guide Privacy Terms of Use Advertising Jobs More from our network © 2019 G/O Media Inc..