Council Multi-Agency Flood Plan 2014

Shropshire Multi-Agency Flood Plan

Public Version

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Shropshire Council Multi-Agency Flood Plan 2014

© 2014. All rights reserved. No part of this document may be reproduced or sold in any form or by any means without permission of Shropshire Council

TABLE OF CONTENTS

TABLE OF CONTENTS ...... 2 INTRODUCTION ...... 4 List of Amendments ...... 7 OWNERSHIP AND AUDIENCE ...... 8 DOCUMENT CONTROL ...... 8 DISTRIBUTION AND RECIPIENTS ...... 9 AIMS AND OBJECTIVES OF THE PLAN ...... 10 GENERAL ASSUMPTIONS ...... 10 Protective Marking of Sensitive Information ...... 11 RELATED AND INTERDEPENDANT PLANS ...... 12 Shropshire Flood Alert ...... 16 and Warning Areas ...... 16 RISK OF FLOODING ...... 16 NATIONAL CONTEXT ...... 17 COMMUNITY RISK REGISTER ...... 19 MAJOR LOCAL FLUVIAL FLOODING (HL18) ...... 19 LOCAL FLUVIAL (HL19) ...... 19 LOCALISED EXTREMELY HAZARDOUS FLASH FLOODING (HL20) ...... 19 THE RISKS AFFECTING SHROPSHIRE COUNCIL ...... 20 RISK ASSESSMENT METHODOLOGY ...... 21 CRITICAL NATIONAL INFRASTRUCTURE ...... 21 LOCAL INFRASTRUCTURE ...... 22 AREAS IDENTIFIED AT RISK OF FLOODING ...... 22 PLAN ACTIVATION, THRESHOLDS AND TRIGGERS ...... 23 CO-ORDINATION, COMMAND AND CONTROL ...... 23 ACTIVATION AND NOTIFICATION ...... 23 RIVER GAUGEBOARD DATA & RIVER LEVELS ON-LINE ...... 27 WEATHER & FLOOD INTELLIGENCE ...... 29 Activation Flow Chart Plan for Environment Agency ...... 35 ROLES & RESPONSIBILITIES AND RESPONSE ACTIONS OF AGENCIES SPECIFIC TO TYPES OF FLOODING ...... 37 COMMUNICATIONS PLAN ...... 40 GENERAL ADVICE AND GUIDANCE TO THE PUBLIC ...... 41 RESPONSE ACTIONS, ROLES AND RESPONSIBILITIES ...... 44 CONSIDERATIONS ...... 51 VULNERABLE PEOPLE ...... 53 EVACUATION AND SHELTERING OF PEOPLE ...... 56 RECOVERY ...... 58 SHROPSHIRE COUNCIL’S RECOVERY PLAN ...... 58 TRAINING AND EXERCISING ...... 60 REFERENCES ...... 61 ANNEXES ...... 62 2 | P a g e Date: July 2014 Version: 2.0

Shropshire Council Multi-Agency Flood Plan 2014

Annex 01: Albrighton ...... 63 Annex 02: Bishops Castle ...... 67 Annex 03: ...... 71 Annex 04: ...... 77 Annex 05: ...... 81 Annex 06: Gobowen ...... 85 Annex 07: All Stretton ...... 89 Annex 08: ...... 94 Annex 09: ...... 100 Annex 10: Minsterley ...... 106 Annex 11: ...... 112 Annex 12: ...... 118 Annex 13: ...... 124 Annex 14: ...... 130 Annex 15: ...... 137 Annex 16: Westbury ...... 143 Annex 17: Whitchurch ...... 149 Annex 18: Ellesmere ...... 155 Annex 19: Worthen ...... 158 Annex 20: Bucknell ...... 161 Annex 21: Brockton ...... 162 Annex 22: Clunton ...... 163 Annex 23: Llanyblodwel ...... 164 Annex 24: Shropshire and & Wrekin Multi-Agency Silver Group .... 165 Annex 25: Flood Forecasting Centre ...... 166 Annex 26: Shropshire Council Sandbag Policy ...... 169 Annex 27: Contacts Directory ...... 170 Annex 28: Shropshire Council – Emergency Centre ...... 171 Annex 29: Amendment Proposal ...... 173 Annex 30: Guageboards ...... 174 Annex 31: Glossary ...... 175

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Shropshire Council Multi-Agency Flood Plan 2014

INTRODUCTION

This Multi-Agency Flood Plan has been developed in line with the recommendations of the section called Emergency Planning (Chapter 5) of the Emergency Preparedness, Part One of the Civil Contingencies Act (2004) and responders responsibilities in responding to emergencies as described in the Civil Contingencies Act guidance. The reason for having a specific Flood Plan is because of the complex nature of flooding and the consequences that arise, requiring a comprehensive and often sustained response from a wide range of organisations. Multi-Agency Flood Plan supersedes our previous Multi-Agency Flood Plan entitled Shropshire and Telford & Wrekin Flooding Response Plan.

This plan will NOT cover flood risk from foul sewage, burst water mains, canals and reservoirs. Ground water flooding has been taken into account.

A Generic Local Resilience Forum (LRF) plan is in place for reservoirs. It is entitled Generic Off Site Plan for Reservoir Emergencies and can be viewed at www.westmerciaprepared.org.

This plan has been developed with full reference to the preliminary guidance Developing A Multi-Agency Flood Plan for Local Resilience Forums and Emergency Planners, Version 3. This is joint guidance issued jointly by the Civil Contingencies Secretariat, the EA and DEFRA.

In Shropshire the risk of flooding is with us all the time. The county contains a number of designated main rivers, together with many ordinary water courses and the Severn catchment in particular has a long and well-documented history of flooding with records dating back to the 13th Century.

The flooding may result from:

 flooding of main rivers and their tributaries (known as fluvial flooding) as well as flooding of the network of drains which occupy former channels of the river;  heavy or extreme rainfall events leading to flash flooding where natural and man-made drainage systems have insufficient capacity to deal with the volume of rainfall (known as surface water flooding);  snow which may cause flooding when it melts;  breach or failure of impounded (above surface) water bodies (including reservoirs, canals, the Elan Valley Aqueduct);  groundwater flooding.

As part of the Local Flood Risk Management Strategy, Shropshire Council has reviewed and identified areas that are perceived at higher risk of flooding. The flooding issues and responses covered in the annexes at the rear of this Plan. 4 | P a g e Date: July 2014 Version: 2.0

Shropshire Council Multi-Agency Flood Plan 2014

Summary sheets and maps are provided for each area that indicate local issues, infrastructure, types of flooding and a risk assessment.

This Multi-Agency Flood Plan will be reviewed annually in September or from lessons learnt following any emergency which has caused this plan to be activated.

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DOCUMENT VERIFICATION RACIE Record - Signatures are required in Approved Revisions

Name: Emma-Jane Ellison

Job Title: Emergency Planning Officer Responsible: Signed:

Date: 30/07/14

Name: Rod Thomson

Job Title: Director of Public Health Accountable:

Signed: Date: 30/07/14

Consulted: See Page 7

Informed: See Page 7

Name: Clive Wright

Job Title: Chief Executive Endorsed: Signed:

Date: 30/07/14

RACIE Terms

R Responsible The person(s) who actually produced the document A Accountable The person who has to answer for success or failure of the quality and timeliness of the document C Consulted Those who must be consulted before the document is published I Informed Those who must be informed before the document is published E Endorsed Those who must approve the document before publication

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Shropshire Council Multi-Agency Flood Plan 2014

List of Organisations Consulted

Public Health (PHE) Highways Agency (HA) Met Office Shropshire Council Shropshire Fire & Rescue Service (SFRS) NHS England Ambulance Service NHS Trust (WMAS)

List of Amendments

Date Serial Date of amendment Incorporated by incorporated Replacement of all pages; 01 February 2007 replacement front cover & spine Replacement all pages, 02 October 2008 front cover & spine. Insert dividers Re-issued as Ver.1 with new title ‘Shropshire Multi- Agency Flood Plan at A4 03 August 2010 size replacing previous A5 Shropshire and Telford & Wrekin Flooding Response Plan Plan restructure to bring in 04 May 2012 line with new guidance and best practice. 05 July 2014 Bi-Annual Reveiw

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Shropshire Council Multi-Agency Flood Plan 2014

OWNERSHIP AND AUDIENCE

This Multi-Agency Flood Plan is jointly owned by the West Mercia Local Resilience Forum (WMLRF) and the LRF Shropshire and Telford & Wrekin Severe Weather Group. The intended audience are the LRF responders.

This Plan is maintained and updated by Shropshire Council all responders are asked to advise the Council of any changes that may affect the plan in any way. This plan is seen as a living document. Factors that may require the revision of this plan may include:

 Lessons learnt from the experience of emergencies;  Lessons learnt from exercises;  Restructuring and other changes in organisations, their procedures and technical systems identified in other plans;  Changes in key personnel, including names, jobs titles and contact arrangements;  Annual review.

The West Mercia Local Resilience Forum (WMLRF) and the Shropshire and Telford & Wrekin Severe Weather Group will be notified of any major updates if they occur before the intended review date.

The revision schedule for this plan is as follows:

 May 2012 (release)  May 2013 (update)  May 2014 (update)  May 2015 (update)

A public version of this Plan will be available on the Shropshire Council website upon completion.

DOCUMENT CONTROL

This multi-agency flood plan is maintained and updated by Shropshire Council. All responders are asked to advise the team of any changes that may materially affect the plan in any way by completing the Amendment Proposal form which is located in Annex 27.

All members of the LRF should approve changes to this Plan.

Plans are individually numbered to aid distribution control.

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DISTRIBUTION AND RECIPIENTS

This Plan will be made available in paper or disk format for all relevant individuals as identified in the table below.

Distribution of plans is managed by the Emergency Planning Unit, Shropshire Council, Abbey Foregate, Shrewsbury, Shropshire SY2 6ND. Requests for issue of this publication, or amendments to its distribution, should be referred to the Emergency Planning Unit.

Email: [email protected] Telephone number: 01743 252 842

COPY JOB TITLE ORGANISATION COPY NO. H/D 01 Chief Executive Shropshire Council E 02 Commissioning Director Shropshire Council E 03 Area Commissioner North Shropshire Council E 04 Area Commissioner South Shropshire Council E 05 Flood & Water Management Shropshire Council E 06 Emergency Planning Unit Shropshire Council H 07 Emergency Centre Shropshire Council H 08 Highways, Oswestry/Whittington Shropshire Council E 09 Highways, Edinburgh House Shropshire Council E 10 Highways, Bridgnorth Shropshire Council E 11 Highways, Craven Arms Shropshire Council E 12 Highways, Shrewsbury Shropshire Council E 13 Environmental Maintenance, Service Manager Shropshire Council E 14 Environmental Maintenance Engineering & Shropshire Council E Contract Manager EXTERNAL PARTNERS 15 Army - Liaison Officer E 16 Environment Agency -North E 17 Environment Agency - South E 18 Hereford Council – Joint Resilience Team E 19 Powys County Council – Emergency Planning Unit E 20 Royal Air Force - Liaison Officer E 21 Telford & Wrekin Council – Civil Resilience Team E 22 Shropshire Fire & Rescue Service, HQ E 23 Severn Trent Water E 24 West Mercia Police, HQ E 25 West Mercia Police, Shrewsbury Division E 26 West Midlands Ambulance Service NHS Trust HQ E 27 Worcestershire County Council – Emergency Planning Unit E 28 County Borough Council - Emergency Planning Unit E

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AIMS AND OBJECTIVES OF THE PLAN

AIM The aim of this plan is to outline the tactical arrangements which should be implemented to ensure that an efficient and effective multi-agency response to flooding in Shropshire Council area.

OBJECTIVES This Plan is a tactical plan and thereby the main objectives of Shropshire Multi-Agency Flood Plan are:

 Ensure all multi-agency partners are aware of their own, and others, roles & responsibilities to flooding in the Shropshire area;

 Ensure a co-ordinated multi-agency response to surface water, fluvial and ground water flooding;

 To highlight any known infrastructure that could be vulnerable to flooding in the Shropshire area;

 Ensure all multi-agency partners are aware of the local flood risk areas and have procedures in place for action.

GENERAL ASSUMPTIONS

Notice All stakeholders will receive adequate notice to initiate these arrangements.

Business continuity All stake holders in this plan have robust continuity arrangements in place that meet the requirements of the CCA 2004 and it’s supporting guidance where necessary.

Information cascade Each professional partners have established systems to cascade information within their own organisations.

Guidance All professional partners have used the latest National Protocol document along with other national guidance available when making their preparations, which includes, developing a Evacuation Shelter Guidance, Response and Recovery, National Response & Recovery.

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Partnership working All professional partners will work together to implement the arrangements within this plan.

Training and Validation Each professional partner will be responsible for ensuring that key staff are aware of these arrangements and their roles and responsibilities within them. This plan will be validated with an exercise. Details will be included within future editions.

Mutual aid It is assumed that each professional partner will have documented cross- boundary multi-agency arrangements in place. All professional partners will have robust plans in place for the provision of required mutual aid.

Related and interdependent plans All acknowledged and interdependent plans are the responsibility of the plan authors, it is assumed they are fit for purpose and in date.

Emergency Control Centres Local arrangements are in place for the opening of control centres which are detailed in relevant plans and subject to ‘Dynamic Risk Assessment’.

Key infrastructure It is assumed that appropriate plans are in place in respect of acknowledged local and national infrastructure.

Protective Marking of Sensitive Information Release of information contained in this plan should be considered with regard to Freedom of Information and Data Protection legislation. It is important to note that this plan contains personal contact details of members of staff and must therefore stored appropriately by the plan holders.

In order to facilitate ease of handling and storage the lowest possible protective marking has been applied and in compliance with Shropshire Policies. The Plan, which includes some location data for individual properties and personal data, is given an “OFFICAL-SENSITIVE” status because unauthorised disclosure could cause serious damage to the interests of the Council and its partners with potential for serious financial loss and severe loss of profitability or opportunity, grave embarrassment and loss of reputation. Disclosure would also cause a breach of the Data Protection Act.

If in doubt local partners should approach the Council on advice on handling request of information from third parties. Classification of the document will be reviewed annually.

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RELATED AND INTERDEPENDANT PLANS

This plan should be read in conjunction with all the plans shown in the diagram shown below:

Shropshire Shropshire Council Council Emergency Plan Sandbag Policy Shrewsbury Flood Action Plan Shropshire Council Flood Risk Management Strategy Shropshire Council Shropshire Multi-Agency Council Flood Plan Evacuation Surrounding and Shelter Authorities Plan plans & Blue Light Standard Operating Procedures

Shropshire Council Recovery

Shropshire Plan Council LRF Joint Communicati Emergency ons Plan Response Plan

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SHROPSHIRE COUNCIL EMERGENCY PLAN STATUS: CURRENTLY UNDER REVIEW This Plan details the arrangements by which Shropshire Council would respond promptly and effectively to a major incident occurring within, or affecting, the County of Shropshire. It also increases the resilience of Shropshire Council by ensuring that all those involved whilst responding to an emergency on behalf of the community: Know their role; Are competent to carry out the tasks assigned to them; Have access to available resources and facilities; Have confidence that their partners in response are similarly prepared.

FLOODING IN SHREWSBURY JOINT ACTION PLAN STATUS: LIVE DOCUMENT – LAST ACTIVATED JANUARY 2014 This Plan shows how the Environment Agency, Severn Trent Water and Shropshire Council work in partnership and are committed to playing a full and constructive part in reducing the impact of flooding for people of Shrewsbury.

SHROPSHIRE COUNCIL EVACUATION AND SHELTER PLAN STATUS: IN PLACE BEING VALIDATED MARCH 2012 This Plan provides interim arrangements to enable Shropshire Council to respond effectively to an emergency situation resulting in the need to evacuate people from an actual or potential danger to a safer place.

SHROPSHIRE COUNCIL RECOVERY PLAN STATUS: VALIDATED JULY 2012 The Recovery Plan provides the framework and guidance for the Recovery Co-ordinating Group to assist in the management of the recovery process. The Plan will outline the structure for recovery and the key areas of consideration including humanitarian, environmental, economic and infrastructure impacts.

This document provides a flexible framework to enable the Council to respond effectively, at any time to a situation requiring the evacuation of people and other living creatures, away from an actual or potential danger, to a safer place.

SHROPSHIRE COUNCIL SANDBAG POLICY STATUS: IN PLACE Sandbag policies are in place across the Shropshire County area. Issue of sandbags is via the local Highways Divisions.

SHROPSHIRE COUNCIL LOCAL FLOOD RISK MANAGEMENT STRATEGY STATUS: CURRENTLY OUT TO CONSULTATION The local flood risk management strategy sets out how Shropshire Council, as Lead Local Flood Authority, will manage local flood risk. It describes which organisations / individuals are responsible for what and how work will be funded. It is a requirement of the Flood and Water Management Act 2010.

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The above plans are produced by Shropshire Council and can be found on the Shropshire Council Internet site: www.Shropshire.gov.uk. Alternatively, hard copies can be obtained from the Emergency Planning Unit.

WEST MERCIA LRF GENERIC EVACUATION FRAMEWORK STATUS: VALIDATED This LRF Framework outlines generic guidance based on the HM Government Evacuation and Shelter Guidance (www.cabinetoffice.gov.uk) along with national resilience planning assumptions. The Generic Evacuation Framework may be found at www.westmerciaprepared.org

JOINT EMERGENCY RESPONSE ARRANGEMENTS (JERA) STATUS: VALIDATED JULY 2009 This document provides the framework for an integrated response to a major incident and outlines the roles and responsibilities of the Category 1 and Category 2 Responders in the West Mercia LRF. It provides the ‘who, when, what and how’ a multi-agency response and recovery is achieved. The plan is produced by West Mercia LRF and can be viewed at www.westmerciaprepared.org

EMERGENCY SERVICES STANDARD OPERATING PROCEDURES These are the standard procedures the Emergency Services undertake during an incident.

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Definitions

Pluvial Flooding Surface water flooding usually occurs when high intensity rainfall results in overland flows on the surface of the ground. This can result in ponding against obstructions, such as road and rail embankments, and in low lying areas. As experienced in both 2007 and 2012, it can be exacerbated when the soil is saturated and receiving drainage systems have insufficient capacity to cope with the additional flow.

Fluvial Flooding Fluvial flooding occurs when the capacity of a watercourse is exceeded, causing water to spill out of the channel into surrounding areas. These areas are known as the floodplain. Fluvial flooding can be exacerbated due to a lack of maintenance causing blockages both within natural open channels or culverted/piped sections.

Rapid Response Catchment Rapid response catchments (RRC) contain rivers and streams (including smaller tributaries and ordinary watercourses) that we expect to react rapidly to extreme rainfall, resulting in extreme flash flooding (i.e. dangerous flood depths and high velocities of water that pose an extreme threat to life).

In the infamous 2004 Boscastle floods, rivers and brooks reacted rapidly to rainfall, causing dangerous flood depths and velocities that threatened lives. It was remarkable that there was no loss of life at Boscastle. In 1811, in Minsterley, a similar event occurred resulting in 12 deaths. In 2007, the Environment Agency recognised over 500 local communities that are at risk from extreme flash flooding and are working with communities and Local Authorities to communicate the risk.

Two catchments are formally designated as rapid response catchments in Shropshire. These are Llanyblodwell and Much Wenlock. It should be noted, however, that due to Shropshire’s topography flash flooding of this nature could occur in many places given the correct weather conditions.

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Shropshire Flood Alert and Warning Areas

Contact us: National Customer Contact Centre, PO Box 544, Rotherham, S60 1 BY. Tel: 08708 506 506 (Mon-Fri 8-6). Email: [email protected] © Environment Agency copyright and / or database rights 2010. All rights reserved. © Crown Copyright and database right. All rights reserved, Environment Agency, 100026380,

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RISK OF FLOODING

NATIONAL CONTEXT The National Risk Register1recognises the significant risk posed by inland flooding when set in national context (See Figure 1). It also suggests that the frequency of inland flooding is increasing and offers evidence from the recent flooding events not least of which was the experience of Shropshire during the summer of 2007.

The National Risk Register also point out that flooding events have the potential to severely disrupt our primary transport routes as roads and bridges either made impassable or structurally fail. Flooding invariably leads to the loss of critical services such as electricity, telecommunications and water supplies. These events can also result in large numbers of people requiring short, or long, term evacuations and alternative accommodation placing a great strain on local communities and those authorities charged with their care. Socio-economic effects may also be significant as a result of businesses failing through the cost of repair, or from premises made inaccessible for many months.

Figure 1. Consequences of Risk – taken from the National Risk Register 2013

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Shropshire Council Multi-Agency Flood Plan 2014

RISK ASSESSMENT AND COMMUNITY RISK REGISTER A Community Risk Register (CRR) is an assessment of the likelihood and potential impact of a range of hazards within a Local Resilience Forum (LRF) area agreed by the LRF as a basis for supporting the preparation of resilience plans. The LRF have carried out local Multi-Agency Risk Assessment broken down into eight sub-categories. The risk assessment work has been subject to a six stage process as recommended in the document ‘Emergency Preparedness’ the guidance document that has been produced by central government to support Part One of the CCA. The WMLRF CRR can be viewed at: www.westmerciaprepared.org

This Plan has been developed to address the following risks identified in the WMLRF CRR:

CRR Description Likelihood Risk Reference & impact rating HL18 Major local fluvial flooding causing localised flooding of more Likelihood: 4 HIGH than 1,000 and less than 10,000 properties for 2-7 days. Impact: 3

HL19 Major fluvial flooding causing localised flooding of more than Likelihood: 5 HIGH 100 and less than 1,000 properties for 2-7 days. Impact: 3

HL20 Localised fluvial flooding (flash flooding) – heavy localised Likelihood: 4 HIGH rainfall in steep valley catchments leading to flash flooding. Impact: 3 Likely that no flood defences in place. Probably no flood warning service available/or suddenness of event means that timely flood warnings not possible. Flooding of up to 200 properties

H18 Snow lying over most of the area for at least one week. After Likelihood: 4 HIGH an initial large fall of snow there is further snowfall on and off Impact: 4 for at least 7 days. Most lowland areas experienced some snow in excess of 30cm, and in period of at least 7 consecutive days with daily mean temperatures below -3oC.

Likelihood Likelihood Level Descriptor over 5 over 5 years years 1 Low >0.005% 1 in 20,000 2 Medium Low >0.05% 1 in 2,000 3 Medium >0.5% 1 in 200 4 Medium High >5% 1 in 20 5 High >5-% 1 in 2

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COMMUNITY RISK REGISTER

MAJOR LOCAL FLUVIAL FLOODING (HL18)  Most commonly caused by prolonged rain fall on saturated ground in river catchments, phase combined with snow melt, which results in rivers and other watercourses overtopping their banks.

 May result in wide spread flooding potential loss of life and devastation of property and infrastructure necessitating the implementation of a coordinated recovery plan

LOCAL FLUVIAL (HL19)  Up to 5000 people evacuated. Up to 200 people stranded over a large area and in need of rescue. There would be some impact on minor roads and some A roads and trunk roads impassable for a time. Some main rail lines would be closed where bridges are deemed unsafe, e.g. most waterways would be closed to traffic due to strong currents and high water levels;  Impact on infrastructure includes: water damage, road and bridge damage. Sediment movement and contamination of local water supplies. Localised loss of essential services (gas, electric and telecoms) to 5000 for up to 14 days. Up to 250 people needing assistance with sheltering for up to 12 months. Substantial disruption within a county for up to 7 – 14 days. Significant debris and pollutant clear up needed.

LOCALISED EXTREMELY HAZARDOUS FLASH FLOODING (HL20)  Most commonly caused by intense burst of rain, possibly in association with thunder storms, which can result in rapid overland flows leading to rivers and other watercourses overtopping their banks;  May lead to inundation of properties and road closures or potential loss of life and devastation of property. Necessitating the implementation of a coordinated recovery plan.

For more info on these risks see http://www.westmerciaprepared.org/

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THE RISKS AFFECTING SHROPSHIRE COUNCIL

Fluvial Flooding caused by any river or watercourse.

Surface water Rainwater (including snow and other precipitation) which is on the surface of the ground (whether or not it is moving), has not entered a watercourse, drainage system or public sewer.

GIS Modelling has been applied in order to gain an understanding of potential flooding resulting from overland flow which currently exists for the majority for Shropshire Council. A number of large catchments were derived across the County with detailed sub-catchments on sites of interest.

Flood Fluvial/Surface Risk Area Warning water Level Service Albrighton F/S No Medium Bishops Castle F/S No Medium Bridgnorth F/S Yes High Church Stretton F/S No High Craven Arms F/S No Medium Gobowen F/S Yes Medium All Stretton F/S Yes Medium Ludlow F Yes Medium Market Drayton F/S Yes Medium Minsterley F/S Yes Medium Much Wenlock F/S No High Oswestry F/S Yes High Shifnal F/S Yes High Shrewsbury F/S Yes High Wem F/S No Medium Westbury F/S Yes Medium Whitchurch F/S No Medium Ellesmere TBC TBC TBC Worthern TBC TBC TBC Bucknell TBC TBC TBC Brockton TBC TBC TBC Clunton TBC TBC TBC Llanyblodwel TBC TBC TBC

Associated detailed information for each risk area including Community Risk Summary Sheet A (for a community provided with a flood warning service) and Sheet B (for a community not provided with a flood warning service) can be found located with Annexes 01- 17 at the rear of this Plan

Shropshire Council uses ARC Geographic Information System (GIS) which allows for the spatial mapping of a variety of infrastructure data which is then overlaid with flooding extent data issued by the Environment Agency.

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By layering County infrastructure data over Environment Agency flood data, a detailed picture of the potential impact at a Parish level can be achieved, supplying valuable information for the adopted risk assessment process.

RISK ASSESSMENT METHODOLOGY As discussed previously the methodology used is given with Annex 4D of the Emergency Preparedness Guidance. This approach gives a qualitative impact at Parish level based on the criteria given in Table 3 below.

Level Descriptor Impact Categories Supporting Data Source 1 Insignificant  Health  Census 2 Minor  Social  Social Depravation 3 Moderate  Economic  Economic activity 4 Significant  Environmental  Environmental data 5 Catastrophic Table 3: Risk Assessment Criteria

This data is supplemented by knowing the EA registered users of the Flood Warning System within the managed flood zones and cross referenced to the GIS identified properties within Flood Zone 22. (See Box 1).

Box 1: Definition of Environment Agency Flood Zones

Flood Zones, also known as floodplains, are areas of land which could be affected in the event of flooding from rivers or the sea. Flood Zones are mapped ignoring the presence of existing flood defences, since defences can be ‘overtopped’ if a flood occurs which is higher than that which defences are designed to withstand.

Flood Zone 1 – Low Probability This Zone comprises land assessed as having a less than 1 in 1000 annual probability of river flooding in any single year (<0.1%).

Flood Zone 2 Medium Probability This Zone comprises of land assessed as having between a 1 and 100 and 1 in 1000 annual probability of fluvial flooding in any single year (1% - 0.1%).

Flood Zone 3a – High Probability This Zone comprises of land having a 1 in 100 or greater probability of fluvial flooding (>1%).

Flood Zone 3b – Functional Floodplain This Zone comprises of land where water has to flow or be stored during flood events. Generally this land is defined as having a probability of flooding in any single year 1 in 20 (>5%), OR land which is designed to flood at a probability of 0.1%.

CRITICAL NATIONAL INFRASTRUCTURE Risk assessments concerning special interest or critical sites is conducted by a multi-agency sub-group of the West Mercia Local Resilience Forum. A

2 Planning Policy Statement 25: Development and Flood Risk. Revised March 2010 21 | P a g e Date: July 2014 Version: 2.0

Shropshire Council Multi-Agency Flood Plan 2014 specific methodology in carrying out risk assessments is conducted by the group and continuous review of such sites relevant to West Mercia continues; further comment on the flood risk status of such sites within Shropshire is beyond the scope of this document.

LOCAL INFRASTRUCTURE Local infrastructure that could be vulnerable to flooding is identified on the Parish risk assessment maps within Part 2 of this Plan. The maps highlight a variety of key infrastructure and also vulnerable groups, see Figure 2; work continues to assess the risk of such infrastructure, the Plan will be updated through successive iterations.

The relevant site holder (eg: utility companies) of a critical infrastructure site will prioritise the level of criticality and potential consequences of their site being damaged, flooded or disrupted by nearby flooding and where appropriate , activate their own emergency plans.

Figure 2: Key Infrastructure & Vulnerable Groups within Parish Risk Assessments

The mean score recorded for impact categories listed in Table 3 above shall be factored with a likelihood of flooding score taken from local evidence and/or Environment Agency statistical data to arrive at a product of overall risk rating.

AREAS IDENTIFIED AT RISK OF FLOODING The risk assessment process described above shall take into consideration previous work discussed with the SFRA and assessments made by the Environment Agency Incident Management Team.

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PLAN ACTIVATION, THRESHOLDS AND TRIGGERS

CO-ORDINATION, COMMAND AND CONTROL Coordinated Command & Control will be vital in response to a major flooding scenario. The Local Resilience Forum have developed and exercised strategic and tactical response plans for emergency situations in the West Mercia area. More details for these procedures and structures can be found www.westmerciprepared.org

Local Command and Control

Shropshire Council Multi-Agency

Emergency Management Team Strategic Co-Ordinating Group

(EMT) (SCG)

Shirehall, Emergency Centre West Mercia Police HQ, Hindlip

Emergency Centre Multi-Agency Silver Group

Shirehall Wilfred Owen Room Shirehall

Bronze Multi-Agency Bronze

(relevant sites throughout the (relevant incident sites throughout affected Shropshire areas) the affected Shropshire areas)

ACTIVATION AND NOTIFICATION A major flooding emergency may occur as either a spontaneous no notice flash flood or as a gradual pre-warned water level rise. This means there are various triggers for activating the tactical Multi-Agency Flood Plan. Local knowledge, combined with these triggers, will activate the plan.

Triggers  Met Office Severe Weather Warning for heavy rain  Observations from CCTV cameras  Environment Agency Flood Warnings  Reports of significant flooding of properties and/or land from the public  Any Cat One Responder calling for activation of the Shropshire Multi- Agency Flood Plan  Flood Guidance Statements 23 | P a g e Date: July 2014 Version: 2.0

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Generic Actions  Alert and standby procedures  People to notify/inform  Instructions for the opening of control centres  Other generic actions depending on scale of the incident

Email distribution All of the above flood warnings/guidance’s are received into Shropshire Council Emergency Planning Unit are forwarded on to a large number of Council employees, Town and Parish Councils and partner agencies to ensure any additional emergency responses out in the community, can be put in place in a timely manner.

Planning Assumptions This Multi-Agency Flood Plan has been produced taking into account the 2009 National Resilience Planning Assumptions. This has ensured consistency throughout. The assumptions that have been used are:

 Planning Assumption 9 major flooding including water rescue Serious flooding affecting parts of more than 2 UK Regions, impacting up to 300,000 properties for 14 days causing widespread damage, evacuation and loss of life;

 Planning Assumption 10 displaced persons Significant numbers of people requiring evacuation and assistance with shelter for up to 12 months;

 Shropshire Fire & Rescue Service Notification Criteria Events requiring the evacuation, care and management of large numbers of people including train and coach passengers

Infrastructure Refer to the MAFP Risk Matrix sheet in each appendix for details of damage of failure of telecommunications.

Rail links Network Rail is responsible for the rail infrastructure which runs through the County of Shropshire. The train operators are responsible for the people travelling on the trains. In the event of a flooding incident contact should be made through Network Rail Control. The contact numbers are available in the Councils Emergency Contacts Directory (ECD). Network Rail will endeavour to maintain rail links where possible. However should the flooding be severe in Shropshire then Network Rail may consider re-routing or stopping trains.

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A copy of their Emergency Plan can be found at : http://www.westmerciaprepared.org/docs/plan/20090123_123270319149798ed78463a_Natio nalEmerPlanMarch08.pdf

In the event of the Shropshire and Telford & Wrekin Silver Group or SCG being set-up it is important to notify Network Rail to ensure links with railway operators are maintained.

Expected scale of response Please refer to Annex’s 1 - 18 which show the Multi-Agency Flood Risk Matrix for each area and outlines the expected agency scale of response to the various local flood risk levels.

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Flood Warning System The EA is responsible for the operation and maintenance of vital flood defences and for issuing flood warning messages in areas at risk of flooding from rivers or the sea. It monitors water levels and flows, current meteorological conditions and likely rainfall and from this information assess the likelihood of potential flooding. Based on the assessment it is responsible for the issue of flood warnings being issued. If flooding is forecast, warnings are issued using a set of easily recognisable codes. Each of the codes indicates the level of danger associated with the warning

The flood warnings are issued:

 Directly to the police, local authorities and other agencies involved in responding to this type of emergency, including the media for issue to the public;

 Directly to members of the public who have asked to receive flood warnings by using Flood Line Warning Direct (FWD System). This is a free service that provides flood warnings direct by telephone, mobile, emails, text message and fax. Further information regarding the flood warning service and flood warning messages can be found at www.environment-agency.gov.uk/homeandleisure/floods.

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River Gaugeboard Data & River Levels On-Line River level monitoring stations are located at specific points along the main rivers which monitors key information such as river depth and water velocity. Gaugeboard data has been developed for each of these monitoring stations. These stations record significant flooding events by data and river height in meters. The EA have developed empirical relationships which compare the peak heights of the river recorded in one location to that of another. This serves as a prediction tool which supports the issuing of flood alerts. The river levels relating to the Shropshire area can be viewed at the following links:

Shropshire Middle Severn at Yeaton http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120745.aspx?stationId=2014 at Eaton On Tern http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120745.aspx?stationId=2014 River Meese at Tibberton http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120745.aspx?stationId=2027 River Strine at Crudgington http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120745.aspx?stationId=2066 River Roden at Rodington http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120745.aspx?stationId=2011 River Tern at Walcot http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120745.aspx?stationId=2008 Severn Uplands River Tanat at Llanyblodwel http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2025 at Llanymynech http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2020 Flood Channel at Maesbrook http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2096 at Llandrinio http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2061 River Severn at Crew Green http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2067 River Severn at Cae Howel http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2095 Field Drain at Hayes Basin http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2094 River Severn at Montford http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2004 River Severn at Welsh Bridge http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2036

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Rea Brook at Hookagate http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2013 at Malehurst http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120762.aspx?stationId=2093 Wych Brook at Wych Brook http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120769.aspx?stationId=4192 Emral Brook at Emral Brook http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120769.aspx?stationId=4168 Dee at Manley Hall http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120769.aspx?stationId=4176 Ceiriog at Brynkinart http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120769.aspx?stationId=4162 Worcestershire Middle Severn

River Severn at Buildwas http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120744.aspx?stationId=2058

River Worfe at Burcote http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120744.aspx?stationId=2016 River Severn at Bridgnorth http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120744.aspx?stationId=2069 Teme at Dutlas http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2090

River Teme at Knighton http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2053 River Teme at Leintwardine http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2057 at http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2030 at Ludlow Corve http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2065 River Teme at Ludlow Teme http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2065 at Burford Bridge http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2088 River Teme at Tenbury http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2005 River Rea (Teme) at Newnham Bridge http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2026 River Teme at Knightsford Bridge http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2021 River Teme at Bransford http://www.environment-agency.gov.uk/homeandleisure/floods/riverlevels/120742.aspx?stationId=2040

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WEATHER & FLOOD INTELLIGENCE

Information Provided by the Met Office & the Flood Forecasting Centre The Met Office has a vital role in warning and informing partner agencies and the public of severe weather events. They work closely with the Environment Agency in the process of predicting flooding which can result from short periods of intense rainfall causing flash flooding or longer periods of widespread heavy rain which can cause rivers to overflow. This partnership delivers flooding alerts via the ‘Flood Forecasting Centre’.

Partner agencies can sign up to receive Met Office Severe Weather Alert, this plan assumes that the following parties are signed up to this service:

 West Mercia Police o Emergency Planning Officers o Duty Inspectors o Control Room Managers

 West Midlands Ambulance Service o Emergency Planning Officers o Managers o Control Room Managers

 Shropshire Fire & Rescue Service o Duty Commanders o Control Room Managers

 Shropshire Council o Emergency Planning Officers o Emergency Planning Duty Officers o Senior Managers o Communications Team o Highways Division

The Met Office issue warnings based on a set of fixed weather criteria for the whole of the UK, for heavy rain these are as follows:

 Rain expected to continue for at least two hours and to give at least 15mm within a three hour period or, following previous heavy rain events, 25mm/day;

 Warning may be triggered by thunderstorms (warning will state this if expected).

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Figure 3, overleaf, shows the weather warning triggers and messages contents issued by the Met Office these include ‘Flash Warnings’, Early Warnings of severe/extreme ‘ or Advisory messages.

Further information, including radar storm surveillance tools can be found at: http://www.metoffice.gov.uk/weather/uk/uk_forecast_warnings.html

Figure 3: Weather Warning Triggers

Severe/Extreme Weather Risk and Associated Colours Tables 8 & 9 are taken from the Met Office website and show risk levels and their colour differentiations for both Severe and Extreme Warnings

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Table 8: Severe Weather Warning Risk – Colour Coded.

Table 9: Extreme Weather Warning Risk – Colour Code.

Environment Agency Flood Warning Service In Shropshire the Environment Agency West Midlands (EA) operates a flood warning service for those areas at risk of flooding from the main river catchments. Flood forecasting is predicted using data gathered from rainfall and river level monitoring stations 24 hours a day.

The EA Flood Warning Service aims to reduce risk to life, distress to people and avoid damage to property caused by flooding through providing accurate timely warnings.

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The EA provide a staged Flood Warning service to residents, media and partner agencies affected by flooding from the rivers in Shropshire. Flood Alerts and Flood Warnings are issued directly to homes, businesses, partner agencies and the media to warn of potential and expected flooding in these areas.

Severe Flood Warnings are reserved for exceptional impacts/actions. They will be issued infrequently and only for exceptional flooding with significant risk to life or significant disruption to communities. Severe Flood Warnings may be issued before, during or after flooding. Where time permits the EA will consult with partners through Flood Advisory Services Telephone conferences. Strategic Command Groups (GOLD) or Tactical Command Groups (SILVER) on whether issuing a Severe Flood Warning is appropriate in the circumstances.

Through the National Flood Forecasting Centre the EA will also raise awareness of impending weather that could cause flooding on a broader geographical scale and give an indication of the potential for surface water flooding, this is communicated via the EA website and through the media.

If flooding is forecast, warnings are issued using a set of easily recognisable codes as given in Table 8. These codes represent three stages that the EA use to warn the public of impending flooding. They will also be sent to the media for dissemination and to partner agencies for information or action.

The Flood Alert and Flood Warning areas are based on the likelihood and timing of different levels of flooding within a community/catchment. Severe Flood Warnings are based on likelihood and/or impact.

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 The flow chart overleaf gives a process flow of how these codes are issued and the subsequent actions in the multi-agency arena.

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Environment Agency (EA) Flood Defences The EA is responsible for the operation and maintenance of vital flood defences.

With defences in place, defended areas can be expected to flood less often. It is the responsibility of the EA to maintain these location maps which are regularly updated as the EA obtains further information from ongoing studies.

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Activation Flow Chart Plan for Environment Agency

Triggers in areas covered by the Flood Triggers in areas not covered by the Flood Warning Service Warning Service

Environment Agency (EA) monitors rainfall, river and Flood Guidance statement issued by the Flood sea levels and the tides 24/7 Forecasting Centre (FFC)

UKCMF (Coastal & Monitoring Forecasting Service) coastal water level alerts provided by the FFC (to EA only)

Flood Guidance statement issued by the Flood Forecasting Centre (FFC) Met Office Severe Weather Warning

Heavy Rainfall Alert issued by the FFC (to EA only)

Met Office Severe Weather Warning Category 1 & 2 Responders receive weather warnings and reports of flooding

Flood Warnings from the EA activate the Plan Local Response Level*

EA opens Area Incident Room. LEVEL 0 Monitors/operates flood defences on Low Flood Risk main river/tidal.

LEVEL 1 Moderate Flood Risk Severe Weather Warning and/or reports of minor flooding

LEVEL 2 Updated Flood Guidance Substantial Flood Risk Statement/Reports of property flooding

LEVEL 3 Reports of significant/catastrophic Severe Flood Risk flooding

LEVEL 4 Flood Warning/Severe Weather Warnings Recovery downgraded or warning no longer in force issued. Recedes.

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The table below shows different response; levels and associated generic response locations, so that everybody is aware of the scale of the response expected based on the severity of the incident. Triggers response level and reaction of each responder can be found within the matrices in each Appendix. Local Response Level Definitions

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Roles & Responsibilities and response actions of agencies specific to types of flooding Organisation Risk Level 0 flood: Emergency Response: Emergency Response: Notes Level 4 flood: Pre-planning Level 1 flood Level 2 & 3 flood Recovery Environment River, surface Advise on development proposals; update, Issue warnings; monitor catchments; As Level 1 flood, plus: Support Councils & Agency water flooding, operate and maintain flood risk maps; operate flood defences; co-ordinate attend any multi-agency communities as dam breach maintain watercourse capacity; maintain Flood Advisory Teleconferences; meetings as requested resources permit flood management structures; assist with support Councils and emergency plan production; maintain register of services; participate in any meetings reservoirs; enforcement of Reservoirs Act called 1975 (as amended by Floods & Water Management Act 2010); attend multi-agency pre-meetings; participate in training & exercising; provide information to the public & participate in flood-related community engagement activities Shropshire River, surface Standard Operational response; business Monitor flood alerts; liaise with As Level 1 flood plus: Request Support Councils and Fire & Rescue water flooding, continuity planning; assist with flood related partners & prioritise response – save and protect life; attend flood rescue communities as Service dam breach plan production; attend multi-agency pre- priority to flooding involving risk to any multi-agency meeting mutual aid resources allow; meetings; participate in training & exercising life, fire or explosion; assist with as required. from Fire & pumping out of flooded pumping; rescue of stranded Rescue premises. Participate residents/motorists; environmental Service in recovery groups as issues eg chemicals, hospitals & National requested. homes & the elderly; rescue in rapid Coordination response catchments; public Centre for utilities; food storage; heritage sites. water rescue Attend multi-agency meetings (FRSNCC). called. West Mercia River, surface Standard Operational response; business Monitor flood alerts; liaise with other As Level 1 plus: Request Support Councils & Police water flooding; continuity planning; assist with flood related agencies & co-ordinate & prioritise protection of property; co- military community & dam breach plan production; attend multi-agency pre- response & resources, saving & ordinate evacuation; chair assistance participate in recovery meetings; participate in training & exercising protecting life; participate in Flood Strategic Co-ordinating for rescue – groups as requested. Advisory Teleconferences; chair Group threat to life Carry out reassurance multi-agency Silver Group; co- or patrols as resources ordinate evacuation of high widespread allow. risk/vulnerable residents infrastructure failure

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Organisation Risk Level 0 flood: Emergency Response: Emergency Notes Level 4 flood: Pre-planning Level 1 flood Response: Recovery Level 2 & 3 flood West Midlands River, surface Standard Operational response; business Monitor flood alerts; liaise with other As Level 1 plus: Ambulance water flooding, continuity planning; assist with flood related services& prioritise response; save Implement emergency Service dam breach plan production; attend multi-agency pre- & protect life; liaise with Primary rotas if necessary; deploy meetings; participate in training & exercising Care Trusts & Councils re: support 4WD, PTS & equipment to health economy, nursing & vehicles to pre-agreed residential homes (including RVPs; participate in assistance with evacuations of Strategic Co-ordinating vulnerable where possible); attend Group meetings multi-agency meetings Shropshire River, surface Standard Operational response; business Monitor flood alerts & assess As Level 1 plus: In conjunction with health water flooding, continuity planning; assist with flood related impacts on health care delivery; Participate in multi-agency Council Environmental economy dam breach plan production; attend multi-agency pre- arrange for medical care for people Strategic Co-ordinating Health team, issue meetings; participate in training & exercising evacuated from their homes; attend Group meetings hygiene advice to multi-agency Silver meetings; people after flooding provide specialist health advice to partners/public Utility River, surface Standard Operational response; business Monitor flood alerts; implement As Level 1 plus: Each utility Restore utility services; providers water flooding, continuity planning; where appropriate assist business continuity arrangements to Participate in multi-agency provider (gas, participate in recovery dam breach with flood related plan production & ensure continued provision of utility Strategic Co-ordinating electricity, activities as requested participate in training & exercising. services; participate in multi-agency Group meetings where water, Silver meetings as appropriate; appropriate telephony: advise police if situation is likely to fixed/mobile) lead to utility service being has its own compromised to the extent that procedures for safety of public is impacted; managing cooperate with partners to isolate emergency supplies and make safe; implement response industry-specific mutual aid

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Organisation Risk Level 0 flood: Emergency Response: Emergency Response: Notes Level 4 flood: Pre-planning Level 1 flood Level 2 & 3 flood Recovery Shropshire River, surface Develop activation procedures for multi- Monitor flood alerts; activate internal As Level 1 plus: Clean up public areas Council water flooding, agency meetings; develop & maintain multi- emergency response alerting; at Activate helpline if required; & assist with clean up dam breach agency flood plan & off-site emergency plans request of Police, issue calling notices activate humanitarian of private property & for large raised reservoirs; develop for establishment of multi-agency Silver support for public (& disposal of communication strategies for warning & Group & attend meetings; assess counselling for staff); contaminated informing the public; identify known flooding known flood ‘hot spots’ if resources activate Emergency possessions where ‘hot spots’; carry out inspection regime for permit; issue warning & informing Mortuary Plan if required; requested; provide local infrastructure; ensure flood protection messages to the public; assist police co-ordinate voluntary sector hygiene advice to resources available when required; business with evacuation if resources permit; set support; arrange removal of people returning to continuity planning; advise on development up helplines; activate welfare rest animal carcases from water their homes in proposals (PPS25); identify vulnerable centres & provide transportation to courses where the owner conjunction with PCT; communities & participate in development of cater for evacuees & activate cannot be confirmed; convene Recovery Co- community flood action plans; participate in arrangements for pets; participate in participate in Strategic Co- ordinating Group & training & exercising; receive and collate Flood Advisory Service ordinating Group meetings lead on recovery data from (& co-ordinate remedial action), teleconferences; set up ford & road activities and provide training for, community-based closures/diversions; provide advice to volunteer Flood Monitors. farmers & owners of private animal collections; provide sandbags for public; arrange for temporary accommodation & re-housing of evacuated residents where necessary; provide support to the emergency services; assess safety of structures compromised by flooding where safe to do so; waste collection.

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COMMUNICATIONS PLAN

In order to manage and co-ordinate multi-agency communications and ensure messages meet those vulnerable from the situation. The multi-agency partners of the LRF have devised a multi-agency LRF Communications Plan. This plan outlines the procedures of all responding agencies to provide coordinated and controlled warning and informing communication using all available communication channels. The LRF Communications Plan can be downloaded from www.westmerciaprepared.org Should the flooding be specific to the County of Shropshire then Shropshire Council Communications Team will work closely with the Environment Agency and the Met Office in providing warning information to the public. This information will be supplemented by information from partner agencies with regard to road closures/diversions and service disruptions or alterations.

To accompany the LRF Communications Plan the responding agencies, including Shropshire Council, have their own Communication Units and strategies in place.

LRF COMMUNICATIONS PLAN STATUS: UNDER REVIEW The LRF produced a resilience telecommunication plan that outlines how communications between responding organisations would work in the case of any of the public networks failing (ie contingency arrangements). It sets out:  Critical communication processes that are essential to the effectiveness of response operations  Communications requirements  A diversity of technical solutions

SHROPSHIRE AND TELFORD & WREKIN MULTI-AGENCY PARTNERSHIP SILVER PLAN STATUS: COMPLETED This plan details how all responders will communicate before, during and after any emergency, including flooding. Agreeing generic information to be placed in the public domain with regard to :  Don’t travel unless absolutely necessary;  Listen to local radio for updates on road and rail conditions before setting out;  Follow the warnings given by any temporary road signs; decisions to close road/car parks are not taken lightly and research3 concludes that cars are the deadliest place to be in a flash flood;  Follow the advice of the emergency services;

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 Do not walk, swim or drive through floodwater; there may be hidden hazards which could pose a significant threat to life.

GENERAL ADVICE AND GUIDANCE TO THE PUBLIC The Environment Agency (EA) organise public awareness campaigns, arrange for the broadcasting of messages and provide advice of what to do before, during and after a flood event. There is a lot of information on the EA website, including a search facility on postcodes to see if properties are in a flood risk area. Anyone that is at risk to flooding is advised to develop a flood plan and to make sure that everyone is aware of what to do should the need arise to use it.

Information leaflets can be viewed at: http://www.environment-agency.gov.uk/homeandleisure/floods/default.aspx

Information relating to river levels can be viewed at: http://www.environment- agency.gov.uk/homeandleisure/floods/riverlevels/120547.aspx

Resilient Telecommunications In the event of a major communication failure the Councils Emergency Centre will contact the public via the media. Internal communications and with other organisations will be made utilising the Mobile Telephone Privilege Access Scheme (MTPAS) and Satellite phone.

GENERAL ADVICE AND GUIDANCE TO THE PUBLIC A wide range of information regarding what to do before, during and after a flood is widely available. These can be viewed at:

Title Website Shropshire Council General Flood www.shropshire.gov.uk/flooding Advice Shropshire Council: Shrewsbury Controlled copy: Restricted access Flood Action Plan Environment Agency: Sandbags http://publications.environment- and how to use them properly agency.gov.uk/PDF/FLHO0309BPSL-E-E.pdf

Environment Agency: What to do before, during and after a Flood

Shropshire Council Helpline Shropshire Council’s Helpline is based in the Councils Emergency Centre at Shirehall, Shrewsbury. This will meet public demand for information resulting from an emergency affecting the community of Shropshire.

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Translation Service The Big Word provide a 24/7 translation service should there be a need for any language interpretation be required. Their telephone number is held within the councils Emergency Contacts Directory (ECD).

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Response Actions, Roles and Responsibilities

The generic roles and responsibilities of all Category One Responders of the West Mercia LRF are fully details in the Joint Emergency Response Arrangements document which can be found at: http://www.westmerciaprepared.org

Role & Response Actions Recovery

Shropshire Council Shropshire.gov.uk

Activation of the Councils Emergency Centre and Shropshire Council GOLD (Emergency Management Team) as detailed within the Councils Emergency Plan.

 Removal of mud, debris Shropshire Council GOLD will activate and identify the Chair of the and assisting residents in Appoint Councils Recovery Councils Recovery Group, to work along side the response phase, as the removal of furniture Group required. and any damaged goods in accordance to Shropshire Council Bulk Undertake impact assessment of the flooded area: Health and Safety Waste Policy considerations:  Structural and condition  Identify flooded areas, their extent and approximate depth, - Health issues associated with survey of key council speed and cause via: floodwater, hidden objects, trip properties damaged by - Engineers; hazards beneath the water and flooding. Taking remedial - Health & Safety; electrocution. Also a reminder action to repair such - West Mercia Police; to be given about the power of properties; - Public. water.  Consult with health authorities on hygiene

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issues in affected areas. Activate Engineering Services to assess areas of flooding:

- Activation relevant resources to clear blockages; - Prioritisation based on reported sites and areas that are not receding.

 Provision of temporary Identify vulnerable people in the flood risk area: Contact relevant organisations emergency to obtain vulnerable peoples accommodation and  Consult the latest vulnerable person list lists. review of longer term  Map where possible identified vulnerable person site accommodation issue for residents affected.

Assess the total number of residents, businesses and transient Identify approximate numbers  Education of pupils population in affected area; via GIS mapping affected by school closures  Use information to determine Rest Centre, resource identification and allocation  Continue with business recovery effects as Identify key infrastructure sites within flood zones; required

 Liaise with utilities and transport companies on areas of  Provision of advice and possible/likely disruption signposting further  Ensure clean drinking water and power supplies to support through the residents PCT where necessary

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Evacuation and Shelter Plan.  notify and activate relevant staff

Establish an evacuation strategy for deployment as required; Contact Passenger Transport Services  Liaise with emergency responders  Identify vulnerable people and their safe evacuation  Establish evacuation routes to Rest Centre or assembly point for transport

Undertake environment impact assessment consult with: Advice to be given to the cleansing teams on the Shropshire Council Environmental Health removal of animal carcasses Utilities when found, notify supervisor Environment Agency of description of a possible Health Protection Agency family pet. Industrial sites in flooded area Contaminated sites

Commission damage inspectors and regular reports of buildings, roads and bridges to inform traffic management plan for evacuation;

 Shropshire Council staff  Highways Agency

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Warning and informing the public via Corporate Communications Team

 Through the Councils Website, Helpline, Radio, TV, Flyers and social media

There is a range of specific information on which the community at risk need to be advised;

 Instructions of evacuation  Road closures  Public health  Maintenance of essential services and utilities  Security of evacuated area  Damage minimisation  How to obtain assistance  Immediate welfare and recovery arrangements  Information on the response operation itself  Health & safety

Where required provide a Media Briefing Centre and staff

Consider activation of business continuity arrangements or staff re- tasked to manage incident.

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Role and Response Actions Recovery Environment Agency (EA) http://www.environment-agency.gov.uk  Lead role in monitoring attachments and providing Flood  Support Local Authorities Warnings where practical and possible, to protect people and and communities as property at risk; resources allow;  Operate Defences;  Repair any damage to  When possible the EA will attend command centres to provide flood defences. support and information on where a flood is happening and what can be expected to happen during the course of the flood event;  Where resources are available the EA will help Local Authorities and the emergency services in dealing with the effects of flooding, such as evacuation and distributing flood protection products from the Local Authority. Role and Response Actions Recovery

NHS England http://www.shropshire.nhs.uk  Co-ordination of NHS health response;  Obtain statistics of ‘human  Provide support, advice and leadership to the local community on cost’ to inform plans health aspects of the incident;  Health protection advice to responding agencies in clear- up/recovery  Provide care and advice to evacuees, survivors and relatives,

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 Return NHS health care services to normality as soon as possible. Role and Response Actions Recovery

Shropshire Fire & Rescue Service http://www.shropshirefire.gov.uk  Life saving through response and rescue; Attend meetings and liaise with Access to boats through the  Fire fighting and fire prevention; other agencies to priorities their Fire & Rescue Service  Rendering humanitarian services; response  Detection, identification, monitoring and management of hazardous materials and protecting the environment  Provision of qualified scientific advice in relation to HAZMAT incidents  Salvage and damage control  Safety management within the inner cordon  To maintain emergency service cover throughout the areas and return to a state of normality at the earliest time  In a flood event assistance may be given with pumping operation, depending on the situation, with priority being given to calls where flooding involved a risk to life, or fire or explosion and to calls from hospitals, residential homes for the elderly, public utilities and food storage depots. Role and Response Actions Recovery

West Mercia Police http://www.westmercia.police.uk  Saving life Major incident declaration to be Recovery cell built into  Co-ordination of the emergency service, local authorities and made by Blue Light service or command and control protocols other partner organisations local authority personnel.  Secure, protect and preserve the scene and control sightseers Major Incident Procedure – 49 | P a g e Date: July 2014 Version: 2.0

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and traffic the use of cordons command and control provisions.  Investigation of the incident and obtaining and securing of Provisions of Multi-Agency evidence Silver, Gold Co-Ordinations  Collection and distribution of causality information Chair and locations  Identification of the dead on behalf of the HM Coroner  Prevention of crime Use of Gold media cell  Family liaison  Short term measures to restore normality  In the event of warning and informing communities at risk of flooding not being effective, where practicable, assistance will be given. Role and Response Actions Recovery

West Midlands Ambulance Service http://www.wmas.nhs.uk  Provide treatment, stabilisation and care at the scene, Attend meetings and liaise with Assist in restoration of establishing casualty reception and triage which is the principal other agencies to priorities their normality. of prioritising casualties for treatment response.  To nominate and alert receiving hospitals and to arrange for the most appropriate means of transporting the injured to hospital.  Provide a focal point for all NHS and medical resources at scene  Convey Medial Incident Medical Team to scene  Provide NHS communications on site and from Ambulance Control  Inform the Directorate of Public Health medicine  Issue a ‘casualties Cleared’ message to receiving hospitals once all casualties have been removed from the scene.

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Considerations

Environmental Considerations As a result of major flooding there may be some environmental issues for consideration at the recovery level. These may include the following:

 Disposal of animal carcasses if farmland is flooded;  Disposal of personal property;  Disposal of silt;  Disposal of contaminated sandbags;  Saline intrusions of freshwater SSSi’s (Site of Specific Scientific interest);  Pollution if sewage/industrial sites are flooded.

These issues will be looked at as part of the recovery phase. A Recovery Co- ordination Group will be chaired by the Council and will consist of council staff as well as reps of external organisations with a stake in return to normality. It will focus on the long term implications and remedial actions resulting from the major emergency. The LRF can provide additional support and expertise during the recovery phase. Further info can be found in Shropshire Council Emergency Plan.

In some cases a multi-agency approach may be required, the recovery effort will be co-ordinated by Shropshire Council through it’s draft recovery framework. This draft document provides a process for the council as the lead agency in the recovery phase to coordinate the phase internally and externally.

Health and Safety Considerations All responders engaged in operational work near water should assess the situation and identify appropriate action to be taken in order to minimise any potential risk of injury or danger to themselves, colleagues or the public who may be assisting them. Contact with flood water presents significant risk to life and health. It is impossible to guarantee that any open water is safe, thus all water should be treated as hazardous.

The following risks do exist:

 Slip trip or fall into the body of the water;  Various associated problems including drowning, hyperthermia, contraction or infection from waterborne micro-organisms;  Risk is possibly correlated to depth and flow / tides in the body of water. A foot of water can already cause people to lose balance;  Risk of subsiding banks and becoming trapped encountering submerged obstacles;

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 Risk of contact with flood water (cuts and grazes to exposed body parts). Responders become exposed to waterborne diseases including Weil’s disease (Leptospirosis);  Risk of electrocution.

Dynamic Risk Assessments should be carried out by all responding agencies as part of their standard procedures before commencing response actions.

Messages will be broadcast through to warn and inform the public of health and safety risks attached to the flood water, in conjunction with the LRF Communications Plan and the Environment Agency’s publication ‘What to do before, during and after a flood’

It may be likely that responding personnel will come into close contact with water which will come with associated risks. Responding personnel need to take appropriate measures and risk assessments to avoid putting themselves at any undue risk.

Business Continuity The Civil Contingency Act dictates Category 1 Responders should have Business Continuity Plans in place to ensure that as far as it is possible, ‘business as usual’ during or following an incident. They should also ensure appropriate and adequate resources; both equipment and personnel have been supplied and can be sustained over the required period.

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Vulnerable People

Shropshire Council has accepted the lead responder responsibility in the Shropshire area for the dissemination of information concerning vulnerable persons and premises in the event of a declared major emergency to all multi- agency partners.

All people caught up in an emergency could be, and in some circumstances will be, defined as vulnerable due to the situation the emergency has put them in.

There are many pre-existing conditions that make people more vulnerable, including physical, mental and sensory disability, frailty and other health related concerns. In order to narrow the scope of the term vulnerable it has been agreed that special consideration should be given to individuals and groups that are identifiable by being resident of a particular vulnerable premise or have registered with either a Category 1 or Category 2 Responder that holds and accessible and maintained list of vulnerable persons. It is recognised that there is no finite solution, there will always be vulnerable people that are not registered in any way on any accessible information source.

Arrangements are in place to assist in the identification of vulnerable groups and individuals and to ensure that relevant information can be collated and shared between Category 1 and 2 responders in order to provide appropriate support and assistance in an emergency. Any information shared will be in accordance with the West Mercia Local Resilience Forum Information Sharing Agreement which can be obtained from Shropshire Council’s Emergency Planning Unit.

Vulnerable People contacts List can be obtained from Shropshire Council’s Emergency Planning Unit.

The Annex’s 1 - 123 provides contact details of those Parish/Town Councils deemed to be at high risk. They should be contacted for further information relating to any Flood/Evacuation plans in existence within a community. They will also provide details of any key holders, flood wardens and community groups that have been established.

At the time of publication there are three Community Flood Plan in place which cover the areas of Much Wenlock, Llanyblodwel and Culmington.

The table overleaf summarises potentially vulnerable people and organisations most likely to be able to identify them

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Warning & Informing As a Category 1 Responder as defined in the CCA 2004, we have a duty to warn and inform the public if an emergency is likely to occur or has occurred. The methods available to deliver urgent information to members of the public are extremely varied, and the methods used depend on the nature of those that might have been affected. The following is a list of examples of warning methods that might be adopted in the event of an emergency to reach as many affected people as possible including the most vulnerable:

Possible public warning methods:  Mobilising staff to knock on doors of those in the risk area.  By loudhailer or other amplified means.  Media Announcements (radio, TV, Newspaper etc).  Electronic/Variable message boards.  PA Announcements in public buildings.  Automated phone/text/fax/e-mail messages to subscribers.

Translation services are available through the Big Word Company. Their contact details are held within Shropshire Council’s Emergency Contacts Directory.

Flood Evacuation Plans in place in Community Groups:  Much Wenlock.  Llanyblodwel  Culmington  All Stretton

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Evacuation and Sheltering of People There are long standing arrangements in place across Shropshire for the provision of temporary shelter and welfare for those displaced in emergencies, including flooding. A range of locations have been identified and their suitability assessed. These sites have been reviewed to ensure that they too, are not at risk of flooding. Full details of the management arrangements, the sites and the facilities they provide can be seen in the Shropshire Council Evacuation and Shelter Plan. A copy can be requested by contacting Shropshire Council’s Emergency Planning Unit.

Upon being alerted to the need to evacuate people, Shropshire Council Passenger Transport Service will facilitate safe transport arrangements for the evacuees.

Transportation Details The Passenger Transport Team will need to know:

 The location(s) from where people are to be collected.  Any road closures, diversions and/or specified access and egress routes to any Rest Centre as a result of the emergency.  The location(s) of the Rest Centres to which people are to be taken to.  Who to report to at the Rest Centre.  The number of people to be transported.  Any special requirements for transporting evacuees.  Any other transport needs (i.e. movement of equipment etc).

Rest Centre Details Then following sites have been identified as designated Rest Centres in Shropshire.

NB: please note that these sites are supplemented by those identified in Community Emergency Plans where they exist.

Maximum Designated Rest Centres Capacity Severn Centre, 200 Bridgnorth Road, Highley, Shropshire, WV16 6JG. Whitchurch Leisure Centre, Heath Road, Whitchurch, Shropshire, SY13 2BY. 400 Ludlow Leisure Centre, 300 Bromfield Road,Ludlow, Shropshire, SY8 1DR. Oswestry Leisure Centre, 400 College Road, Oswestry, SY11 2SA. SpArC, Bishops Castle, Brampton Road, Bishops Castle, Shropshire, 600 SY9 5AY. Shrewsbury Sports Village, Sundorne, Shrewsbury, Shropshire, 500 SY11 4RQ. Church Stretton Leisure Centre, Shrewsbury Road, Church Stretton, 600 Shropshire.SY6 6EX. Wem Town Hall, High Street, Wem, Shropshire, SY4 5DG 200

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Recovery

Shropshire Council’s Recovery Plan

Recovery can be a complex and time consuming action to complete. From a major flood such as the 2007 floods, recovery was still on-going some 12 – 18 months from the initial incident. It is critical that recovery is a joint process using all agencies. Local authorities will have the responsibility of coordinating a recovery but they do not have to complete this on their own. For a major event that the Strategic Coordinating Group (SCG) has been called to sit for, there will be an official handover from response to recovery by the Chief Constable of the Police to the Chief Executive of the Local Authority. The 2007 floods brought about a new concept to recovery from large scale emergencies. The coordination of the recovery was handed to the Worcestershire partnership to coordinate as it was deemed the most appropriate body to run the multi- agency recovery that was required. The existing theme groups each took on sections of the long term recovery to assist with.

As a result of the success of this process a recovery framework/scheme has been devised using the module used for the recover from the floods of 2007. The framework identifies the key themed groups required and offers example agendas and action points to consider for each group. These include:

 Clean-up and waste disposal;  Repairs to public assets/infrastructure – schools, buildings, roads, bridges;  Restoration of power, communications and water;  Domestic and business insurance issues;  Displaced businesses;  Humanitarian assistance needs including – homeless/displaced residents;  Psychological impacts.

Stand Down Arrangements It is likely that different agencies will stand –down at different times, depending upon when they have fulfilled their roles and responsibilities in the overall response. The decision to stand-down from the response by any agency will be taken following liaison with the incident commander at the Multi-agency Silver Control. It is imperative that the decisions of organisation to stand-down is communicated throughout the group so that agencies are aware of current situations and who can be called upon. It is essential that consideration is given to information collation and provision to those involved in on going recovery or longer term programmes of response. It is also essential to ensure that there is a considered and seamless handover of responsibilities to any recovery phase.

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Training and Exercising

Shropshire Council are currently going through a major restructure in the form of down-sizing. Once this process has been complete the Emergency Planning Unit will be completing a Training Needs Analysis for key staff involved in all of the Councils emergency response plans, including flooding. This section will be updated accordingly in due time.

Organiser Title of Type Date Relevant Exercise Lesson or link Shropshire Exercise Multi-agency Feb 2008 Plan to be Council Rainbow table-top updated to

exercise include risk of surface water flooding; develop a framework for identifying the vulnerable Shropshire Exercise Multi-agency April 2008 Loggist & Council Rainbow: Pot training decision loggist of Gold training required Shropshire Awareness Training October Council briefing 2010 /Environment

Agency

ShropshireTelford and & Wrekin Flood Response Plan Debrief Report Telford & Exercise Multi-Agency November can be found on Wrekin Abraham Live 2010 the NRE Agency Council/Military -

Environment Exercise Multi-Agency March 2011 Agency Watermark Live

Shropshire Exercise Multi-Agency September Report awaiting

Council Noah Live 2011 sign-off

Shropshire Multi FloodPlan

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References

Cabinet Office, 2004 Civil Contingencies Act guidance, 2004: emergency preparedness http://www.cabinetoffice.gov.uk/content/civil-contingencies-act

Cabinet Office, 2008, ‘Identifying people who are vulnerable in a crisis’ http://www.cabinetoffice.gov.uk/resource-library/identifying-people-who-are-vulnerable-crisis- guidance-emergency-planners-and-respon

Civil contingencies secretariat 2008 preliminary guidance: developing a multi- agency flood plan

Environment Agency, 2009 sandbags and how to use them properly for flood protection http://publications.environment-agency.gov.uk/PDF/FLHO0309BPSL-E-E.pdf

Home Office, 1998, The Exercise Planners Guide http://www.cabinetoffice.gov.uk/sites/default/files/resources/the-exercise-planners-guide.pdf

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Annexes

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Annex 01: Albrighton

Community Flood Risk Summary Sheet A - for a community not provided with a flood warning service.

Description: Albrighton

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure Telephone Exchange and 8 Electricity Sub Stations in Flood Zone 2 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

 Scheme to reduce likelihood of surface water flooding completed

 Shifnal and Albrighton Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 3 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Albrighton

Scenario Risk Rating

Asset Area Environment Shropshire Fire & Rescue Risk Trigger Consequences Shropshire Council West Mercia Police NHS England Highways Agency

/ Structure Agency Service

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate open 1. Monitor incoming weather & 1. Life saving through 1. Monitoring of incoming 1. Receive & disseminate alerts Dialogue is taken from reporting via Locations flood risk Alert low lying areas up dialogue between flooding alerts; response and rescue; weather & flooding alerts; to health community; the Met Office (Alert) Probability > and potential for FWDO/FIDO and 2. Continue liaison with the 2. Fire fighting and fire 2. Activate & participate in Multi- 2. Monitor & assess any impact www.metoffice.gov.uk/weather/uk - 20% of flooding from professional partners Operational Flood Group; prevention; Agency Silver Group on health services; A Fax / Email is sent via a weather receiving small to discuss results from 3. EPU to liaise with the EA & Met 3. Rendering humanitarian 3. Respond to life & property 3. Maintain delivery of alert to the Mac Network Control >10mm/1hr, brooks/streams, severe weather alerts Office for reporting purposes; services; risk following risk essential services. If Centre - 15mm/6hrs, sewers and other (Met Office) 4. Send highways to known ‘hot 4. Detection, identification, assessment & subject to appropriate request SitRep Reporting is via Mac 9 INFOR >20mm/20hrs + below ground http://www.metoffice.g spots’ to maximise existing monitoring and resource availability; from health organisations to system backed up by response drainage systems ov.uk/weather/uk/ drainage capacity by jetting & management of 4. Consider the acquisition of assess any impacts. from the ISU units, where (Highway/street rainfall info from gully emptying; hazardous materials and National Assets if appropriate immediate solution can be drains etc) telemetry system, 5. EPU to ensure Council is aware protecting the administered this is done, where Hyrad actual & forecast of impending threats; environment immediate solutions cannot be + Surface Water map 6. Bronze Liaison Officer to attend 5. Provision of qualified achieved this is the processed via areas affected to make scientific advice in the Watchman process for further assessment; relation to HAZMAT investigation. Details are updated 7. liaise with responding Multi- incidents within INFOR and HADDMS - Mac 9 Agency Silver group in 6. Salvage and damage Flood Champion and MADLE accordance with the Silver control Partnership Plan; 7. Safety management 8. consider activation of internal within the inner cordon BCM plans; 8. To maintain emergency 9. Activate internal Silver service cover throughout arrangements if deemed the areas and return to a appropriate; state of normality at the 10. Ensure key earliest time infrastructure eg: care homes, 9. In a flood event assistance are notified in order to trigger may be given with relevant plans; pumping operation, 11. Provide support to Multi- depending on the agency partners as appropriate; situation, with priority 12. Highways to review road being given to calls networks; where flooding involved 13. Activate Communications a risk to life, or fire or arrangements & ensure explosion and to calls websites are updated regularly from hospitals, with relevant warnings; residential homes for the 14. Activate & participate in elderly, public utilities Multi-Agency Silver group. and food storage depots. Floodline Dissemination 1 M Report from Communication 1. of failure to issue warning so As Above Reports of flooding or severe Warnings failure 44 FWD contingency action EA initiate contingency weather received by the MAC9 Direct http://www.intouchuk.co action; NCC, are assessed by operators, m 2. EPU informs Sever Weather and if they impact or are likely to Distribution Mailing List of impact on the MAC9 network, they warning system failure & need are treated as a network incident. to provide local updates to The NCC will create an Infor log, Heads of Service and Area and deploy recourses as needed. Directors; They will also leaise with partner 1. 3. EPU inform EA of latest agencies and organisations, and information from at risk escalate the report to the MAC9 communities. managment team as appropriate.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of mobile As Above Review need to implement Email, Landline Phone, Mobile, ISU Area failure contingency action… networks/MTPAS to contact internal communications & AirWave Telephones attempt key partners BCP's. http://www.intouchuk.c 2. Attempt use of Satellite om Alternative hard phone system to contact key copy to media & partners professional partners. 3. Make direct contact with West Loudhailer / door Mercia Police to initiate door- knocking to public if to-door warning/informing possible. Request system &/or using load assistance from Police hailers; 4. Request assistance from Police.

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Annex 02: Bishops Castle

Community Flood Risk Summary Sheet A - for a community Not provided with a flood warning service.

Description: Bishops Castle

No. of properties at risk in No. of vulnerable people Key vulnerable FZ2 at risk infrastructure 0 1 hospital, I sewage works, 1 school & 2 electric sub stations (not within flood- zone 2) Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

 South West Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures.

Risk Assessment: Likelihood 3 Impact - Health 3 Mean Impact Final Risk Rating - Social 2 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Bishops Castle

Scenario Risk Rating

Asset Area Shropshire Fire & Rescue Risk Trigger Consequences Environment Agency Shropshire Council West Mercia Police NHS England Highways Agency

/ Structure Service

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate Flash flooding 1. Monitor incoming weather & 1. Life saving through 1. Monitoring of incoming weather 1. Receive & disseminate alerts to Dialogue is taken from reporting Locations flood risk Alert low lying areas to low lying areas and flooding alerts; response and rescue; & flooding alerts; health community; via the Met Office (Alert) Probability > and potential for potential for flooding from 2. Continue liaison with the 2. Fire fighting and fire 2. Activate & participate in Multi- 2. Monitor & assess any impact on www.metoffice.gov.uk/weather/u 20% of flooding from small brooks/streams, sewers Operational Flood Group; prevention; Agency Silver Group health services; k -A Fax / Email is sent via a receiving small and other below ground 3. EPU to liaise with the EA & Met 3. Rendering humanitarian 3. Respond to life & property risk 3. Maintain delivery of essential weather alert to the Mac >10mm/1hr, brooks/streams, drainage systems Office for reporting purposes; services; following risk assessment & services. If appropriate request Network Control Centre - 15mm/6hrs, sewers and other (Highway/street drains etc) 4. Send highways to known ‘hot 4. Detection, identification, subject to resource availability; SitRep from health Reporting is via Mac 9 INFOR >20mm/20hrs + below ground spots’ to maximise existing monitoring and 4. Consider the acquisition of organisations to assess any system backed up by response drainage systems drainage capacity by jetting & management of National Assets if appropriate impacts. from the ISU units, where (Highway/street gully emptying; hazardous materials and immediate solution can be drains etc) 5. EPU to ensure Council is aware of protecting the administered this is done, where impending threats; environment immediate solutions can not be 6. Bronze Liaison Officer to attend 5. Provision of qualified acheived this is the processed areas affected to make scientific advice in via the Watchman process for assessment; relation to HAZMAT further investigation. Details are 7. liaise with responding Multi- incidents updated within INFOR and Agency Silver group in 6. Salvage and damage HADDMS - Mac 9 Flood accordance with the Silver control Champion and MADLE Partnership Plan; 7. Safety management 8. consider activation of internal within the inner cordon BCM plans; 8. To maintain emergency 9. Activate internal Silver service cover throughout arrangements if deemed the areas and return to a appropriate; state of normality at the 10. Ensure key earliest time infrastructure eg: care homes, are 9. In a flood event notified in order to trigger relevant assistance may be given plans; with pumping operation, 11. Provide support to Multi-agency depending on the partners as appropriate; situation, with priority 12. Highways to review road being given to calls networks; where flooding involved 13. Activate Communications a risk to life, or fire or arrangements & ensure websites explosion and to calls are updated regularly with from hospitals, relevant warnings; residential homes for the 14. Activate & participate in Multi- elderly, public utilities Agency Silver group. and food storage depots

Floodline Dissemination 1 M Report from Communication contingency 1. EPU informs EA of failure to issue As Above Warnings failure 4 FWD action http://www.intouchuk.com warning so EA initiate contingency Direct action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication contingency 1. Attempt use of mobile As Above Review need to implement internal Email, Landline Phone, Mobile, Area failure action… attempt networks/MTPAS to contact key communications & BCP's. ISU AirWave Telephones http://www.intouchuk.com partners Alternative hard copy to media 2. Attempt use of Satellite phone & professional partners. system to contact key partners Loudhailer / door knocking to 3. Make direct contact with West public if possible. Request Mercia Police to initiate door-to- assistance from Police door warning/informing system &/or using load hailers; 4. Request assistance from Police.

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Annex 03: Bridgnorth

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Bridgnorth

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 199 1 care home, 1 camp site, 1 college / University, 3 community centres, 1 health care centre / surgery, 3 leisure facilities, 6 pubs / clubs, 5 Tourist / visitor accommodation facilities, 2 electricity substations and a telephone exchange. No. of properties registered Return Period Lead Time to Flood Warning service

119 2 Hours Flooding History (if known) Record of significant flooding in 1960, 1998 and 2000; further flood events recorded in 2004, 2007 and 2009. Flood Defences / Alleviation Measures (if any)  Severn Trent Water sewer upgrade completed March 2010.

 Lower Severn Corridor Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures Flood Warning Status Area(s) at risk (refer to map) Flood Alert 031WAF103 Flood Warning 031FWFSE290 & 031FWFSE280 Risk Assessment: Likelihood 4 Impact - Health 3 Mean Impact Final Risk Rating - Social 3 Score - Economic 3 3 High - Environmental 3

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SHROPSHIRE COMMUNITIES: BRIDGNORTH MAP – FORT PENDLESTONE, WELLMEADOW ESTATE AND QUATFORD

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Shropshire Council - Multi-Agency Flood Risk Matrix Bridgnorth

Scenario Risk Rating

Asset Area Shropshire Fire & Rescue Risk Trigger Consequences Environment Agency Shropshire Council West Mercia Police NHS England Highways Agency

/ Structure Service

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate Flash 1. Monitor incoming weather & 1. Life saving through 1. Monitoring of incoming 1. Receive & disseminate Locations flood risk Alert low lying areas flooding to low lying areas flooding alerts; response and rescue; weather & flooding alerts; alerts to health (Alert) Probability > and potential for and potential for flooding 2. Continue liaison with the 2. Fire fighting and fire 2. Activate & participate in community; 20% of flooding from from small brooks/streams, Operational Flood Group; prevention; Multi-Agency Silver Group 2. Monitor & assess any receiving small sewers and other below 3. EPU to liaise with the EA & Met 3. Rendering humanitarian 3. Respond to life & property impact on health services; >10mm/1hr, brooks/streams, ground drainage systems Office for reporting purposes; services; risk following risk 3. Maintain delivery of 15mm/6hrs, sewers and other (Highway/street drains etc) 4. Send highways to known ‘hot 4. Detection, identification, assessment & subject to essential services. If >20mm/20hrs + below ground spots’ to maximise existing monitoring and resource availability; appropriate request drainage systems drainage capacity by jetting & management of 4. Consider the acquisition of SitRep from health (Highway/street gully emptying; hazardous materials and National Assets if organisations to assess drains etc) 5. EPU to ensure Council is aware protecting the appropriate any impacts. of impending threats; environment 6. Bronze Liaison Officer to attend 5. Provision of qualified areas affected to make scientific advice in assessment; relation to HAZMAT 7. liaise with responding Multi- incidents Agency Silver group in 6. Salvage and damage accordance with the Silver control Partnership Plan; 7. Safety management 8. consider activation of internal within the inner cordon BCM plans; 8. To maintain emergency 9. Activate internal Silver service cover throughout arrangements if deemed the areas and return to a appropriate; state of normality at the 10. Ensure key infrastructure eg: earliest time care homes, are notified in 9. In a flood event assistance order to trigger relevant plans; may be given with 11. Provide support to Multi-agency pumping operation, partners as appropriate; depending on the 12. Highways to review road situation, with priority networks; being given to calls 13. Activate Communications where flooding involved arrangements & ensure a risk to life, or fire or websites are updated regularly explosion and to calls with relevant warnings; from hospitals, 14. Activate & participate in Multi- residential homes for the Agency Silver group. elderly, public utilities and food storage depots River Severn Undefended - 52 H Bridgnorth Potential for Issue warning FWA Code: As above As above As above As above at risk of fluvial Gauge, Flood inundation of 031FWFSE290 Bridgnorth flooding (Flood Warning @ flood water to 031FWFSE2 Warning) 4.20m (Flood extent shown in 90 Quick Alert issued @ Maps - Dial 3.60m) Floodline 0845 988 1188 (Option 1) 05231423 http://www.e nvironment- agency.gov. uk/homeandl eisure/flood s/34681.aspx ?area=031F WFSE290&p age=2&type =River&term =severn River Severn Undefended - 53 H Bridgnorth Potential for Issue warning FWA Code: at Fort risk of fluvial Gauge, Flood inundation of 031FWFSE280 Pendlestone flooding (Flood Warning @ flood water to and Severn Warning) 4.70m (Flood extent shown in Hall Alert issued @ Maps - 031FWFSE2 3.60m) 80 Quick Dial Floodline 0845 988 1188 (Option 1) 05231422 http://www.e nvironment-

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River Severn Flood warning Bridgnorth Issue warning FWA Code: in update special Gauge, Flood 031OPF103MEDIA Shropshire Media Message Warning update 031OPF103 @ 5.70m MEDIA (issued as special media message)

Floodline Dissemination 14 M Report from 1. EPU informs EA of failure to Warnings failure FWD issue warning so EA initiate Direct contingency action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of mobile As Above Review need to implement Email, Landline Phone, Mobile, Area failure contingency action… networks/MTPAS to contact key internal communications & ISU AirWave Telephones attempt partners BCP's. http://www.intouchuk.com 2. Attempt use of Satellite phone Alternative hard copy to system to contact key partners media & professional 3. Make direct contact with West partners. Loudhailer / door Mercia Police to initiate door-to- knocking to public if door warning/informing system possible. Request &/or using load hailers; assistance from Police 4. Request assistance from Police.

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Annex 04: Church Stretton

Community Flood Risk Summary Sheet A - for a community Not provided with a flood warning service.

Description: Church Stretton

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 210 1 electric substation Flooding History (if known) 2007

Flood Defences / Alleviation Measures (if any)  South West Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures  Surface Water Management Plan completed in 2011  Construction of new culvert headwall with improved trash screen to reduce likelihood of blockages in 2012. Flood alleviation scheme planned for 2012/13 Risk Assessment: Likelihood 4 Impact - Health 2 Mean Impact Final Risk Rating - Social 3 Score - Economic 3 3 High - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Church Stretton

Scenario Risk Rating

Asset Area Shropshire Fire & Rescue Risk Trigger Consequences Environment Agency Shropshire Council West Mercia Police NHS England Highways Agency

/ Structure Service

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate Flash flooding 1. Monitor incoming weather & 1. Life saving through 1. Monitoring of incoming 1. Receive & disseminate Dialogue is taken from Locations flood risk Alert low lying areas to low lying areas and flooding alerts; response and rescue; weather & flooding alerts; alerts to health reporting via the Met Office (Alert) Probability > and potential for potential for flooding from 2. Continue liaison with the 2. Fire fighting and fire 2. Activate & participate in Multi- community; www.metoffice.gov.uk/weather 20% of flooding from small brooks/streams, sewers Operational Flood Group; prevention; Agency Silver Group 2. Monitor & assess any /uk -A Fax / Email is sent via a receiving small and other below ground 3. EPU to liaise with the EA & Met 3. Rendering 3. Respond to life & property impact on health weather alert to the Mac >10mm/1hr, brooks/streams, drainage systems Office for reporting purposes; humanitarian risk following risk assessment services; Network Control Centre - 15mm/6hrs, sewers and other (Highway/street drains etc) 4. Send highways to known ‘hot services; & subject to resource 3. Maintain delivery of Reporting is via Mac 9 INFOR >20mm/20hrs + below ground spots’ to maximise existing 4. Detection, availability; essential services. If system backed up by drainage systems drainage capacity by jetting & identification, 4. Consider the acquisition of appropriate request response from the ISU units, (Highway/street gully emptying; monitoring and National Assets if appropriate SitRep from health where immediate solution can drains etc) 5. EPU to ensure Council is aware management of organisations to assess be administered this is done, of impending threats; hazardous materials any impacts. where immediate solutions 6. Bronze Liaison Officer to attend and protecting the cannot be achieved this is the areas affected to make environment processed via the Watchman assessment; 5. Provision of qualified process for further 7. liaise with responding Multi- scientific advice in investigation. Details are Agency Silver group in relation to HAZMAT updated within INFOR and accordance with the Silver incidents HADDMS - Mac 9 Flood Partnership Plan; 6. Salvage and damage Champion and MADLE 8. consider activation of internal control BCM plans; 7. Safety management 9. Activate internal Silver within the inner arrangements if deemed cordon appropriate; 8. To maintain 10. Ensure key infrastructure eg: emergency service care homes, are notified in cover throughout the order to trigger relevant plans; areas and return to a 11. Provide support to Multi- state of normality at agency partners as appropriate; the earliest time 12. Highways to review road 9. In a flood event networks; assistance may be 13. Activate Communications given with pumping arrangements & ensure operation, depending on websites are updated regularly the situation, with with relevant warnings; priority being given to 14. Activate & participate in calls where flooding Multi-Agency Silver group. involved a risk to life, or fire or explosion and to calls from hospitals, residential homes for the elderly, public utilities and food storage depots Floodline Dissemination 1 4 M Report from Communication contingency 1. EPU informs EA of failure to As Above Warnings failure FWD action http://www.intouchuk.com issue warning so EA initiate Direct contingency action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication contingency 1. Attempt use of mobile As Above Review need to implement Email, Landline Phone, Mobile, Area failure action… attempt networks/MTPAS to contact key internal communications & ISU AirWave Telephones http://www.intouchuk.com partners BCP's. Alternative hard copy to media 2. Attempt use of Satellite phone & professional partners. system to contact key partners Loudhailer / door knocking to 3. Make direct contact with West public if possible. Request Mercia Police to initiate door-to- assistance from Police door warning/informing system &/or using load hailers; 4. Request assistance from Police.

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Annex 05: Craven Arms

Community Flood Risk Summary Sheet A - for a community Not provided with a flood warning service.

Description: Craven Arms

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 47 1 sewage and water treatment plant, 2 electricity substation, 3 pubs/Clubs and 1 school. 1 ambulance station, 1 police station, Flooding History (if known) Records of surface water flooding from blocked , collapsed and overtopped culverts, trash screens; watercourse flooding arising from maintenance issues. Flood Defences / Alleviation Measures (if any)  South West Shropshire Flood Forum established 2009 to identify causes of flooding and potential remediation measures.  Surface Water Management Plan completed in 2011  Flood alleviation scheme planned for 2012/13. Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score Medium - Economic 1 2 - Environmental 1

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Shropshire Council - Multi-Agency Flood Risk Matrix Craven Arms

Scenario Risk Rating

Asset Area Shropshire Fire & Rescue Risk Trigger Consequences Environment Agency Shropshire Council West Mercia Police NHS England Highways Agency

/ Structure Service

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate Flash 1. Monitor incoming weather & 1. Life saving through 1. Monitoring of incoming weather 1. & Receive & disseminate alerts Dialogue is taken from reporting Locations flood risk Alert low lying areas flooding to low lying areas flooding alerts; response and flooding alerts; to health community; via the Met Office (Alert) Probability > and potential for and potential for flooding 2. Continue liaison with the rescue; 2. Activate & participate in Multi-Agency2. Monitor & assess any impact www.metoffice.gov.uk/weather/u 20% of flooding from from small brooks/streams, Operational Flood Group; 2. Fire fighting and Silver Group on health services; k -A Fax / Email is sent via a receiving small sewers and other below 3. EPU to liaise with the EA & Met fire prevention; 3. Respond to life & property risk3. Maintain delivery of essential weather alert to the Mac Network >10mm/1hr, brooks/streams, ground drainage systems Office for reporting purposes; 3. Rendering following risk assessment & subject services. If appropriate Control Centre - 15mm/6hrs, sewers and other (Highway/street drains etc) 4. Send highways to known ‘hot humanitarian to resource availability; request SitRep from health Reporting is via Mac 9 INFOR >20mm/20hrs + below ground spots’ to maximise existing services; 4. Consider the acquisition of National organisations to assess any system backed up by response drainage systems drainage capacity by jetting & 4. Detection, Assets if appropriate impacts. from the ISU units, where (Highway/street gully emptying; identification, immediate solution can be drains etc) 5. EPU to ensure Council is aware monitoring and administered this is done, where of impending threats; management of immediate solutions cannot be 6. Bronze Liaison Officer to attend hazardous achieved this is the processed areas affected to make materials and via the Watchman process for assessment; protecting the further investigation. Details are 7. liaise with responding Multi- environment updated within INFOR and Agency Silver group in 5. Provision of HADDMS - Mac 9 Flood accordance with the Silver qualified scientific Champion and MADLE Partnership Plan; advice in relation to 8. consider activation of internal HAZMAT incidents BCM plans; 6. Salvage and 9. Activate internal Silver damage control arrangements if deemed 7. Safety appropriate; management within 10. Ensure key infrastructure eg: the inner cordon care homes, are notified in 8. To maintain order to trigger relevant plans; emergency service 11. Provide support to Multi-agency cover throughout partners as appropriate; the areas and 12. Highways to review road return to a state of networks; normality at the 13. Activate Communications earliest time arrangements & ensure 9. In a flood event websites are updated regularly assistance may be with relevant warnings; given with 14. Activate & participate in Multi- pumping Agency Silver group. operation, depending on the situation, with priority being given to calls where flooding involved a risk to life, or fire or explosion and to calls from hospitals, residential homes for the elderly, public utilities and food storage depots Floodline Dissemination 1 4 M Report from Communication contingency 1. EPU informs EA of failure to As Above Warnings failure FWD action issue warning so EA initiate Direct http://www.intouchuk.com contingency action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of mobile As Above Review need to implement Email, Landline Phone, Mobile, Area failure contingency action… networks/MTPAS to contact key internal communications & ISU AirWave Telephones attempt partners BCP's. http://www.intouchuk.com 2. Attempt use of Satellite phone Alternative hard copy to system to contact key partners media & professional 3. Make direct contact with West partners. Loudhailer / door Mercia Police to initiate door-to- knocking to public if door warning/informing system possible. Request &/or using load hailers; assistance from Police 4. Request assistance from Police.

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Annex 06: Gobowen

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Gobowen

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 100 2 Electricity Substations 1 Further Education College Tank No. of properties registered Return Period Lead Time to Flood Warning service

Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  North West Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 3 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Gobowen

Scenario Risk Rating

Asset Area Environment Shropshire Fire & Rescue Risk Trigger Consequences Shropshire Council West Mercia Police NHS England Highways Agency

/ Structure Agency Service

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming weather & 1. Life saving through 1. Monitoring of incoming 1. Receive & disseminate Locations flood risk Alert low lying areas Flash flooding flooding alerts; response and rescue; weather & flooding alerts to health (Alert) Probability > and potential for to low lying 2. Continue liaison with the 2. Fire fighting and fire alerts; community; 20% of flooding from areas and Operational Flood Group; prevention; 2. Activate & participate in 2. Monitor & assess any receiving small potential for 3. EPU to liaise with the EA & Met 3. Rendering Multi-Agency Silver impact on health services; >10mm/1hr, brooks/streams, flooding from Office for reporting purposes; humanitarian Group 3. Maintain delivery of 15mm/6hrs, sewers and other small 4. Send highways to known ‘hot services; 3. Respond to life & essential services. If >20mm/20hrs + below ground brooks/streams spots’ to maximise existing 4. Detection, property risk following appropriate request SitRep drainage systems , sewers and drainage capacity by jetting & identification, risk assessment & from health organisations (Highway/street other below gully emptying; monitoring and subject to resource to assess any impacts. drains etc) ground 5. EPU to ensure Council is aware management of availability; drainage of impending threats; hazardous materials 4. Consider the acquisition systems 6. Bronze Liaison Officer to attend and protecting the of National Assets if (Highway/street areas affected to make environment appropriate drains etc) assessment; 5. Provision of qualified 7. liaise with responding Multi- scientific advice in Agency Silver group in relation to HAZMAT accordance with the Silver incidents Partnership Plan; 6. Salvage and damage 8. consider activation of internal control BCM plans; 7. Safety management 9. Activate internal Silver within the inner arrangements if deemed cordon appropriate; 8. To maintain 10. Ensure key infrastructure eg: emergency service care homes, are notified in cover throughout the order to trigger relevant plans; areas and return to a 11. Provide support to Multi-agency state of normality at partners as appropriate; the earliest time 12. Highways to review road 9. In a flood event networks; assistance may be 13. Activate Communications given with pumping arrangements & ensure operation, depending websites are updated regularly on the situation, with with relevant warnings; priority being given to 14. Activate & participate in Multi- calls where flooding Agency Silver group. involved a risk to life, or fire or explosion and to calls from hospitals, residential homes for the elderly, public utilities and food storage depots Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of failure to issue As Above Warnings failure 44 FWD contingency warning so EA initiate contingency Direct action action; http://www.intouc 2. EPU informs Sever Weather huk.com Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of mobile As Above Review need to implement Email, Landline Phone, Area failure contingency networks/MTPAS to contact key internal communications & Mobile, ISU AirWave Telephones action… partners BCP's. attempt 2. Attempt use of Satellite phone http://www.into system to contact key partners uchuk.com 3. Make direct contact with West Alternative hard Mercia Police to initiate door-to- copy to media door warning/informing system & professional &/or using load hailers; partners. 4. Request assistance from Police. Loudhailer / door knocking to public if possible. Request assistance from Police

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Annex 07: All Stretton

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Little Stretton

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 9 0 No. of properties registered Return Period Lead Time to Flood Warning service

Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  South West Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score - Economic 1 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Little Stretton

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring of 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to health reporting via 20% of flooding from areas and 2. Continue liaison with rescue; flooding community; the Met Office receiving small potential for the Operational Flood 2. Fire fighting alerts; 2. Monitor & www.metoffice. >10mm/1hr, brooks/streams, flooding from Group; and fire 2. Activate & assess any gov.uk/weather/ 15mm/6hrs, sewers and other small 3. EPU to liaise with the prevention; participate in impact on uk -A Fax / >20mm/20hrs + below ground brooks/streams EA & Met Office for 3. Rendering Multi-Agency health services; Email is sent drainage systems , sewers and reporting purposes; humanitarian Silver Group 3. Maintain via a weather (Highway/street other below 4. Send highways to services; 3. Respond to delivery of alert to the Mac drains etc) ground known ‘hot spots’ to 4. Detection, life & property essential Network drainage maximise existing identification, risk following services. If Control Centre - systems drainage capacity by monitoring and risk appropriate Reporting is via (Highway/street jetting & gully management of assessment & request SitRep Mac 9 INFOR drains etc) emptying; hazardous subject to from health system backed 5. EPU to ensure materials and resource organisations up by response Council is aware of protecting the availability; to assess any from the ISU impending threats; environment 4. Consider the impacts. units, where 6. Bronze Liaison 5. Provision of acquisition of immediate Officer to attend areas qualified National solution can be affected to make scientific advice Assets if administered assessment; in relation to appropriate this is done, 7. liaise with responding HAZMAT where Multi-Agency Silver incidents immediate group in accordance 6. Salvage and solutions with the Silver damage control cannot be Partnership Plan; 7. Safety achieved this is 8. consider activation of management the processed internal BCM plans; within the inner via the 9. Activate internal cordon Watchman Silver arrangements if 8. To maintain process for deemed appropriate; emergency further 10. Ensure key service cover investigation. infrastructure eg: throughout the Details are care homes, are areas and updated within notified in order to return to a state INFOR and trigger relevant of normality at HADDMS - Mac plans; the earliest 9 Flood 11. Provide support to time Champion and Multi-agency partners 9. In a flood event MADLE as appropriate; assistance may 12. Highways to review be given with road networks; pumping 13. Activate operation, Communications depending on 92 | P a g e Date: July 2014 Version: 2.0

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arrangements & the situation, ensure websites are with priority updated regularly being given to with relevant calls where warnings; flooding 14. Activate & participate involved a risk in Multi-Agency Silver to life, or fire or group. explosion and to calls from hospitals, residential homes for the elderly, public utilities and food storage depots

Floodline Dissemination 1 4 M Report from Communication 1. EPU informs EA of As Above Warnings failure FWD contingency failure to issue Direct action warning so EA initiate http://www.intouc contingency action; huk.com 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of mobile As Above Review need to Email, Landline Area failure contingency networks/MTPAS to implement Phone, Mobile, Telephones action… contact key partners internal ISU AirWave attempt 2. Attempt use of communications http://www.into Satellite phone system & BCP's. uchuk.com to contact key Alternative hard partners copy to media 3. Make direct contact & professional with West Mercia partners. Police to initiate door- Loudhailer / to-door door knocking warning/informing to public if system &/or using possible. load hailers; Request 4. Request assistance assistance from from Police. Police 93 | P a g e Date: July 2014 Version: 2.0

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Annex 08: Ludlow

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Ludlow

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 115 3 Leisure facilities, 2 tourist and visitor accommodation facilities and 1 electricity sub station. No. of properties registered Return Period Lead Time to Flood Warning service 21 River Teme – slow response River Corve – rapid response Flooding History (if known) Record of flooding in 2007 when River Corve reacted rapidly to heavy rainfall, rising 1.5m in 25 minutes, washing away Burway Bridge and rear of house on Corve St. Flood Defences / Alleviation Measures (if any)  No defences in place.

 Corvedale and Clee Hill Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures Flood Warning Status Area(s) at risk (refer to map) Flood Alert 031WAF113 Flood Warning 031FWFTE30, 031FWFCO10 Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score - Economic 2 2 Medium - Environmental 1

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Shropshire Council - Multi-Agency Flood Risk Matrix Ludlow

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding incoming through of incoming disseminate taken from (Alert) Probability > and potential for to low lying weather & response and weather & alerts to reporting via 20% of flooding from areas and flooding alerts; rescue; flooding health the Met Office receiving small potential for 2. Continue liaison 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from with the and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Operational prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams Flood Group; 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and 3. EPU to liaise humanitarian Agency health via a weather (Highway/street other below with the EA & services; Silver services; alert to the Mac drains etc) ground Met Office for 4. Detection, Group 3. Maintain Network drainage reporting identification, 3. Respond to delivery of Control Centre - systems purposes; monitoring and life & essential Reporting is via (Highway/street 4. Send highways management of property services. If Mac 9 INFOR drains etc) to known ‘hot hazardous risk appropriate system backed spots’ to materials and following request up by response maximise protecting the risk SitRep from from the ISU existing drainage environment assessment health units, where capacity by 5. Provision of & subject to organisatio immediate jetting & gully qualified resource ns to solution can be emptying; scientific advice availability; assess any administered 5. EPU to ensure in relation to 4. Consider impacts. this is done, Council is aware HAZMAT the where of impending incidents acquisition immediate threats; 6. Salvage and of National solutions can 6. Bronze Liaison damage control Assets if not be acheived Officer to attend 7. Safety appropriate this is the areas affected to management processed via make within the inner the Watchman assessment; cordon process for 7. liaise with 8. To maintain further responding emergency investigation. Multi-Agency service cover Details are Silver group in throughout the updated within accordance with areas and INFOR and the Silver return to a state HADDMS - Mac Partnership of normality at 9 Flood Plan; the earliest Champion and 8. consider time MADLE activation of 9. In a flood internal BCM event plans; assistance 9. Activate internal may be Silver given with arrangements if pumping 97 | P a g e Date: July 2014 Version: 2.0

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deemed operation, appropriate; depending 10. Ensure key on the infrastructure situation, eg: care homes, with priority are notified in being given order to trigger to calls relevant plans; where 11. Provide support flooding to Multi-agency involved a partners as risk to life, appropriate; or fire or 12. Highways to explosion review road and to calls networks; from 13. Activate hospitals, Communications residential arrangements & homes for ensure websites the elderly, are updated public regularly with utilities and relevant food warnings; storage 14. Activate & depots participate in Multi-Agency Silver group.

River Teme Undefended2 - 5 M Ludlow Gauge, Potential for Issue warning Issue warning at Ludlow risk of fluvial Flood Warning inundation of FWA Code: FWA Code: 031FWFTE3 flooding (Flood @ 4.00m (Flood flood water to 031FWFTE30 031FWFTE30 - 0 Quick Dial Warning) Alert issued @ extent shown in from Metoffice Floodline 2.50m) Maps - 0845 988 1188 (Option 1) 05233121 http://www.e nvironment-

River Corve Undefended - 53 H Ludlow Corve Potential for Issue warning Issue warning at Ludlow risk of fluvial Gauge, Flood inundation of FWA Code: FWA Code: 031FWFCO1 flooding (Flood Warning @ flood water to 031FWFCO10 031FWFCO10 - 0 Quick Dial Warning 3.90m (Flood extent shown in from Metoffice Floodline update) Alert issued @ Maps - 0845 988 2.50m Ludlow 1188 (Option gauge) 1) 0523113 http://www.e nvironment- 98 | P a g e Date: July 2014 Version: 2.0

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agency.gov. uk/homeandl eisure/flood s/34681.aspx ?area=031F WFCO10&pa ge=1&type= River&term= corve River Teme Flood warning Tenbury Gauge, Issue warning Issue warning 031OPF103 update special Flood Warning FWA Code: FWA Code: MEDIA Media Message update @ 5.90m 031OPF103MED 031OPF103MED (issued as IA IA - from special media Metoffice message) Floodline Dissemination 1 4 M Report from Communication 1. EPU informs EA of As Above Warnings failure FWD Warnings contingency failure to issue Direct FAL=031WAF113, action warning so EA FW=031FWFTE30, http://www.intouc initiate contingency FW=031FWFCO10 huk.com action; , 2. EPU informs Sever FWU=031OPF113 Weather MEDIA Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Warnings Communication 1. Attempt use of As Above Review need to Email, Landline Area failure FAL=031WAF113, contingency mobile implement Phone, Mobile, Telephones FW=031FWFTE30, action… networks/MTPAS to internal ISU AirWave FW=031FWFCO10 attempt contact key communications , http://www.into partners & BCP's. FWU=031OPF113 uchuk.com 2. Attempt use of MEDIA Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 09: Market Drayton

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Market Drayton

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 67 0 No. of properties registered Return Period Lead Time to Flood Warning service

Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  North East Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score - Economic 2 2 Medium - Environmental 1

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Shropshire Council - Multi-Agency Flood Risk Matrix Market Drayton

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Not Mac 9 Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to 20% of flooding from areas and 2. Continue liaison rescue; flooding health receiving small potential for with the 2. Fire fighting alerts; community; >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & 15mm/6hrs, sewers and other small Group; prevention; participate assess any >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on drainage systems , sewers and the EA & Met Office humanitarian Agency health (Highway/street other below for reporting services; Silver services; drains etc) ground purposes; 4. Detection, Group 3. Maintain drainage 4. Send highways to identification, 3. Respond to delivery of systems known ‘hot spots’ monitoring and life & essential (Highway/street to maximise management of property services. If drains etc) existing drainage hazardous risk appropriate capacity by jetting materials and following request & gully emptying; protecting the risk SitRep from 5. EPU to ensure environment assessment health Council is aware of 5. Provision of & subject to organisatio impending threats; qualified resource ns to 6. Bronze Liaison scientific advice availability; assess any Officer to attend in relation to 4. Consider impacts. areas affected to HAZMAT the make assessment; incidents acquisition 7. liaise with 6. Salvage and of National responding Multi- damage control Assets if Agency Silver 7. Safety appropriate group in management accordance with within the inner the Silver cordon Partnership Plan; 8. To maintain 8. consider activation emergency of internal BCM service cover plans; throughout the 9. Activate internal areas and Silver return to a state arrangements if of normality at deemed the earliest appropriate; time 10. Ensure key 9. In a flood infrastructure eg: event care homes, are assistance notified in order to may be trigger relevant given with 103 | P a g e Date: July 2014 Version: 2.0

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plans; pumping 11. Provide support to operation, Multi-agency depending partners as on the appropriate; situation, 12. Highways to review with priority road networks; being given 13. Activate to calls Communications where arrangements & flooding ensure websites involved a are updated risk to life, regularly with or fire or relevant warnings; explosion 14. Activate & and to calls participate in Multi- from Agency Silver hospitals, group. residential homes for the elderly, public utilities and food storage depots

Floodline Dissemination 1 4 M Report from Communication 1. EPU informs EA of As Above Warnings failure FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities. Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline Area failure contingency mobile implement Phone, Mobile, 104 | P a g e Date: July 2014 Version: 2.0

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Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 10: Minsterley

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Minsterley

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 24 Pump House Tank Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  Mid West Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 3 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Minsterley

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to health reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding community; the Met Office receiving small potential for with the 2. Fire fighting alerts; 2. Monitor & www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & assess any gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate impact on uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- health services; Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency 3. Maintain via a weather (Highway/street other below for reporting services; Silver delivery of alert to the Mac drains etc) ground purposes; 4. Detection, Group essential Network drainage 4. Send highways to identification, 3. Respond to services. If Control Centre - systems known ‘hot spots’ monitoring and life & appropriate Reporting is via (Highway/street to maximise management of property request SitRep Mac 9 INFOR drains etc) existing drainage hazardous risk from health system backed capacity by jetting materials and following organisations up by response & gully emptying; protecting the risk to assess any from the ISU 5. EPU to ensure environment assessment impacts. units, where Council is aware of 5. Provision of & subject to immediate impending threats; qualified resource solution can be 6. Bronze Liaison scientific advice availability; administered Officer to attend in relation to 4. Consider this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood infrastructure eg: event care homes, are assistance may notified in order to be given with trigger relevant pumping plans; operation, 109 | P a g e Date: July 2014 Version: 2.0

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11. Provide support to depending on Multi-agency the situation, partners as with priority appropriate; being given to 12. Highways to review calls where road networks; flooding 13. Activate involved a risk Communications to life, or fire or arrangements & explosion and ensure websites to calls from are updated hospitals, regularly with residential relevant warnings; homes for the 14. Activate & elderly, public participate in Multi- utilities and Agency Silver food storage group. depots

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline 110 | P a g e Date: July 2014 Version: 2.0

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Area failure contingency mobile implement Phone, Mobile, Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 11: Much Wenlock

Community Flood Risk Summary Sheet A - for a community Not provided with a flood warning service.

Description: Much Wenlock

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure

0 1 health care centre, 2 pub/clubs, 2 tourist and visitor accommodation facility, 1 sewage and water treatment plant and 1 police station Flooding History (if known) 1931, 1992, 1993, 1999, 2000, 2007, 2008. Surface water flooding and rapid response flooding of Shilte River and Farley Brook during periods of intense rainfall or following heavy snow and rapid thaw. Flood Defences / Alleviation Measures (if any)  Culvert renovation undertaken in 2004. Establishment of Community Flood Watch Group and Flood Action Plan. Installation of rain gauges at key locations to monitor rainfall patterns and levels.  Lower Severn Corridor Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

 Much Wenlock Integrated Urban Drainage Management Plan now complete and Much Wenlock Flood Alleviation Scheme planned for 2014/15 Risk Assessment: Likelihood 4 Impact - Health 2 Mean Impact Final Risk Rating - Social 3 Score - Economic 2 3 High - Environmental 4

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Shropshire Council - Multi-Agency Flood Risk Matrix Much Wenlock

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding health the Met Office receiving small potential for with the 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency health via a weather (Highway/street other below for reporting services; Silver services; alert to the Mac drains etc) ground purposes; 4. Detection, Group 3. Maintain Network drainage 4. Send highways to identification, 3. Respond to delivery of Control Centre - systems known ‘hot spots’ monitoring and life & essential Reporting is via (Highway/street to maximise management of property services. If Mac 9 INFOR drains etc) existing drainage hazardous risk appropriate system backed capacity by jetting materials and following request up by response & gully emptying; protecting the risk SitRep from from the ISU 5. EPU to ensure environment assessment health units, where Council is aware of 5. Provision of & subject to organisatio immediate impending threats; qualified resource ns to solution can be 6. Bronze Liaison scientific advice availability; assess any administered Officer to attend in relation to 4. Consider impacts. this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood event infrastructure eg: assistance may care homes, are be given with notified in order to pumping trigger relevant operation, plans; depending on 115 | P a g e Date: July 2014 Version: 2.0

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11. Provide support to the situation, Multi-agency with priority partners as being given to appropriate; calls where 12. Highways to review flooding road networks; involved a risk 13. Activate to life, or fire or Communications explosion and arrangements & to calls from ensure websites hospitals, are updated residential regularly with homes for the relevant warnings; elderly, public 14. Activate & utilities and participate in Multi- food storage Agency Silver depots group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline 116 | P a g e Date: July 2014 Version: 2.0

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Area failure contingency mobile implement Phone, Mobile, Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 12: Oswestry

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Oswestry

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 15 0 Flooding History (if known) Large lengths of culverted watercourse through town. Susceptibility to blockages

Flood Defences / Alleviation Measures (if any)  North West Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures  Oswestry Surface Water Management Plan due for completion 2013/14

Risk Assessment: Likelihood 4 Impact - Health 3 Mean Impact Final Risk Rating - Social 3 Score - Economic 2 3 High - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Oswestry

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through response of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; and rescue; weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison 2. Fire fighting and flooding health the Met Office receiving small potential for with the fire prevention; alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood 3. Rendering 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; humanitarian participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with services; in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office 4. Detection, Agency health via a weather (Highway/street other below for reporting identification, Silver services; alert to the Mac drains etc) ground purposes; monitoring and Group 3. Maintain Network drainage 4. Send highways to management of 3. Respond to delivery of Control Centre - systems known ‘hot spots’ hazardous life & essential Reporting is via (Highway/street to maximise materials and property services. If Mac 9 INFOR drains etc) existing drainage protecting the risk appropriate system backed capacity by jetting environment following request up by response & gully emptying; 5. Provision of risk SitRep from from the ISU 5. EPU to ensure qualified scientific assessment health units, where Council is aware of advice in relation & subject to organisatio immediate impending threats; to HAZMAT resource ns to solution can be 6. Bronze Liaison incidents availability; assess any administered Officer to attend 6. Salvage and 4. Consider impacts. this is done, areas affected to damage control the where make assessment; 7. Safety acquisition immediate 7. liaise with management of National solutions can responding Multi- within the inner Assets if not be acheived Agency Silver cordon appropriate this is the group in 8. To maintain processed via accordance with emergency the Watchman the Silver service cover process for Partnership Plan; throughout the further 8. consider activation areas and return investigation. of internal BCM to a state of Details are plans; normality at the updated within 9. Activate internal earliest time INFOR and Silver 9. In a flood event HADDMS - Mac arrangements if assistance may 9 Flood deemed be given with Champion and appropriate; pumping MADLE 10. Ensure key operation, infrastructure eg: depending on the care homes, are situation, with notified in order to priority being 121 | P a g e Date: July 2014 Version: 2.0

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trigger relevant given to calls plans; where flooding 11. Provide support to involved a risk to Multi-agency life, or fire or partners as explosion and to appropriate; calls from 12. Highways to review hospitals, road networks; residential homes 13. Activate for the elderly, Communications public utilities and arrangements & food storage ensure websites depots are updated regularly with relevant warnings; 14. Activate & participate in Multi- Agency Silver group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

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Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline Area failure contingency mobile implement Phone, Mobile, Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 13: Shifnal

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Shifnal

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 78 2 Electrical Substations No. of properties registered Return Period Lead Time to Flood Warning service 19 Flooding History (if known) 2007

Flood Defences / Alleviation Measures (if any)  Shifnal and Albrighton Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures  Shifnal Surface Water management Plan completed. Community engagement undertaken

Flood Warning Status Area(s) at risk (refer to map) Flood Alert 031FWFWE10 please check with Nik Flood Warning 031FWFWE10 Risk Assessment: Likelihood 4 Impact - Health 3 Mean Impact Final Risk Rating - Social 3 Score - Economic 3 3 High - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Shifnal

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding health the Met Office receiving small potential for with the 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency health via a weather (Highway/street other below for reporting services; Silver services; alert to the Mac drains etc) ground purposes; 4. Detection, Group 3. Maintain Network drainage 4. Send highways to identification, 3. Respond to delivery of Control Centre - systems known ‘hot spots’ monitoring and life & essential Reporting is via (Highway/street to maximise management of property services. If Mac 9 INFOR drains etc) existing drainage hazardous risk appropriate system backed capacity by jetting materials and following request up by response & gully emptying; protecting the risk SitRep from from the ISU 5. EPU to ensure environment assessment health units, where Council is aware of 5. Provision of & subject to organisatio immediate impending threats; qualified resource ns to solution can be 6. Bronze Liaison scientific advice availability; assess any administered Officer to attend in relation to 4. Consider impacts. this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood event infrastructure eg: assistance may care homes, are be given with notified in order to pumping trigger relevant operation, plans; depending on 127 | P a g e Date: July 2014 Version: 2.0

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11. Provide support to the situation, Multi-agency with priority partners as being given to appropriate; calls where 12. Highways to review flooding road networks; involved a risk 13. Activate to life, or fire or Communications explosion and arrangements & to calls from ensure websites hospitals, are updated residential regularly with homes for the relevant warnings; elderly, public 14. Activate & utilities and participate in Multi- food storage Agency Silver depots group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline 128 | P a g e Date: July 2014 Version: 2.0

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Area failure contingency mobile implement Phone, Mobile, Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 14: Shrewsbury

Community Flood Risk Summary Sheet A - for a community provided with a flood warning service.

Description: Shrewsbury

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure Shropshire Council’s 1 Fire station, 1 ambulance 1250 CustomerFirst database station, 1 telephone identifies vulnerable residents exchange, 1 sewage and who take a service from the water treatment works plant, Council; Partner agencies 6 electricity substations, 1 also hold details which would bus station, 1 college / be shared as appropriate ina university, 3 community n emergency. centres, 4 health care centres / surgeries, 16 leisure facilities, 4 nurseries, 2 prisons, 46 pubs / clubs, 5 tourist / visitor accommodation facilities.

No. of properties registered Return Period Lead Time to Flood Warning service

336 Usually slow response rivers with 2+ days warning.

Flooding History (if known) Record of significant river flooding in 1948, 1960, 1998, 2000 and 2004 affecting properties and businesses inthe town centre. Lower level flood events requiring erection of flood defence barriers in 2007, 2008 and 2009. Surface water flooding, particularly in Harlescott/ Battlefield area.

Flood Defences / Alleviation Measures (if any)  Flood defences at Frankwell (to 1 in 100 year standard) and Coleham Head (to 1 in 100 year standard).

 Shrewsbury Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures.

 Shrewsbury Surface Water Management Plan due for completion 2013/14

Flood Warning Status Area(s) at risk (refer to map) Flood Alert 031WAF103 Flood Warning 031FWFSE200, 031FWFSE220, 031FWFSE210, 031FWFSE230 130 | P a g e Date: July 2014 Version: 2.0

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Risk Assessment: Likelihood 4 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score High - Economic 4 3 - Environmental 3

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Shropshire Council - Multi-Agency Flood Risk Matrix Shrewsbury

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding health the Met Office receiving small potential for with the 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency health via a weather (Highway/street other below for reporting services; Silver services; alert to the Mac drains etc) ground purposes; 4. Detection, Group 3. Maintain Network drainage 4. Send highways to identification, 3. Respond to delivery of Control Centre - systems known ‘hot spots’ monitoring and life & essential Reporting is via (Highway/street to maximise management of property services. If Mac 9 INFOR drains etc) existing drainage hazardous risk appropriate system backed capacity by jetting materials and following request up by response & gully emptying; protecting the risk SitRep from from the ISU 5. EPU to ensure environment assessment health units, where Council is aware of 5. Provision of & subject to organisatio immediate impending threats; qualified resource ns to solution can be 6. Bronze Liaison scientific advice availability; assess any administered Officer to attend in relation to 4. Consider impacts. this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood event infrastructure eg: assistance may care homes, are be given with notified in order to pumping trigger relevant operation, plans; depending on 11. Provide support to the situation,

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Multi-agency with priority partners as being given to appropriate; calls where 12. Highways to review flooding road networks; involved a risk 13. Activate to life, or fire or Communications explosion and arrangements & to calls from ensure websites hospitals, are updated residential regularly with homes for the relevant warnings; elderly, public 14. Activate & utilities and participate in Multi- food storage Agency Silver depots group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline Area failure contingency mobile implement Phone, Mobile, 135 | P a g e Date: July 2014 Version: 2.0

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Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 15: Wem

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Wem

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 19 Electric Substation Sewage treatment Doctors Surgery Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  North East Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Wem

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding health the Met Office receiving small potential for with the 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency health via a weather (Highway/street other below for reporting services; Silver services; alert to the Mac drains etc) ground purposes; 4. Detection, Group 3. Maintain Network drainage 4. Send highways to identification, 3. Respond to delivery of Control Centre - systems known ‘hot spots’ monitoring and life & essential Reporting is via (Highway/street to maximise management of property services. If Mac 9 INFOR drains etc) existing drainage hazardous risk appropriate system backed capacity by jetting materials and following request up by response & gully emptying; protecting the risk SitRep from from the ISU 5. EPU to ensure environment assessment health units, where Council is aware of 5. Provision of & subject to organisatio immediate impending threats; qualified resource ns to solution can be 6. Bronze Liaison scientific advice availability; assess any administered Officer to attend in relation to 4. Consider impacts. this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood event infrastructure eg: assistance may care homes, are be given with notified in order to pumping trigger relevant operation, plans; depending on 11. Provide support to the situation,

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Multi-agency with priority partners as being given to appropriate; calls where 12. Highways to review flooding road networks; involved a risk 13. Activate to life, or fire or Communications explosion and arrangements & to calls from ensure websites hospitals, are updated residential regularly with homes for the relevant warnings; elderly, public 14. Activate & utilities and participate in Multi- food storage Agency Silver depots group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline Area failure contingency mobile implement Phone, Mobile, 141 | P a g e Date: July 2014 Version: 2.0

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Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 16: Westbury

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Westbury

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 16 1 Health Centre Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  Severn Tributaries Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Westbury

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding health the Met Office receiving small potential for with the 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency health via a weather (Highway/street other below for reporting services; Silver services; alert to the Mac drains etc) ground purposes; 4. Detection, Group 3. Maintain Network drainage 4. Send highways to identification, 3. Respond to delivery of Control Centre - systems known ‘hot spots’ monitoring and life & essential Reporting is via (Highway/street to maximise management of property services. If Mac 9 INFOR drains etc) existing drainage hazardous risk appropriate system backed capacity by jetting materials and following request up by response & gully emptying; protecting the risk SitRep from from the ISU 5. EPU to ensure environment assessment health units, where Council is aware of 5. Provision of & subject to organisatio immediate impending threats; qualified resource ns to solution can be 6. Bronze Liaison scientific advice availability; assess any administered Officer to attend in relation to 4. Consider impacts. this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood event infrastructure eg: assistance may care homes, are be given with notified in order to pumping trigger relevant operation,

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plans; depending on 11. Provide support to the situation, Multi-agency with priority partners as being given to appropriate; calls where 12. Highways to review flooding road networks; involved a risk 13. Activate to life, or fire or Communications explosion and arrangements & to calls from ensure websites hospitals, are updated residential regularly with homes for the relevant warnings; elderly, public 14. Activate & utilities and participate in Multi- food storage Agency Silver depots group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline 147 | P a g e Date: July 2014 Version: 2.0

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Area failure contingency mobile implement Phone, Mobile, Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 17: Whitchurch

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Whitchurch

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 209 5 Electrical Substations 1 Fire Station Flooding History (if known)

Flood Defences / Alleviation Measures (if any)  North East Shropshire Flood Forum now established as link to local community and to identify causes of flooding and potential remediation measures

Risk Assessment: Likelihood 3 Impact - Health 2 Mean Impact Final Risk Rating - Social 2 Score - Economic 2 2 Medium - Environmental 2

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Shropshire Council - Multi-Agency Flood Risk Matrix Whitchurch

Scenario Risk Rating

Asset Area Environment Shropshire Fire & West Mercia Highways Risk Trigger Consequences Shropshire Council NHS England

/ Structure Agency Rescue Service Police Agency

Likelihood Impact Rating

All Surface water 2 3 M Heavy Rainfall Flash flooding to As appropriate 1. Monitor incoming 1. Life saving 1. Monitoring 1. Receive & Dialogue is Locations flood risk Alert low lying areas Flash flooding weather & flooding through of incoming disseminate taken from (Alert) Probability > and potential for to low lying alerts; response and weather & alerts to reporting via 20% of flooding from areas and 2. Continue liaison rescue; flooding health the Met Office receiving small potential for with the 2. Fire fighting alerts; community; www.metoffice. >10mm/1hr, brooks/streams, flooding from Operational Flood and fire 2. Activate & 2. Monitor & gov.uk/weather/ 15mm/6hrs, sewers and other small Group; prevention; participate assess any uk -A Fax / >20mm/20hrs + below ground brooks/streams 3. EPU to liaise with 3. Rendering in Multi- impact on Email is sent drainage systems , sewers and the EA & Met Office humanitarian Agency health via a weather (Highway/street other below for reporting services; Silver services; alert to the Mac drains etc) ground purposes; 4. Detection, Group 3. Maintain Network drainage 4. Send highways to identification, 3. Respond to delivery of Control Centre - systems known ‘hot spots’ monitoring and life & essential Reporting is via (Highway/street to maximise management of property services. If Mac 9 INFOR drains etc) existing drainage hazardous risk appropriate system backed capacity by jetting materials and following request up by response & gully emptying; protecting the risk SitRep from from the ISU 5. EPU to ensure environment assessment health units, where Council is aware of 5. Provision of & subject to organisatio immediate impending threats; qualified resource ns to solution can be 6. Bronze Liaison scientific advice availability; assess any administered Officer to attend in relation to 4. Consider impacts. this is done, areas affected to HAZMAT the where make assessment; incidents acquisition immediate 7. liaise with 6. Salvage and of National solutions can responding Multi- damage control Assets if not be acheived Agency Silver 7. Safety appropriate this is the group in management processed via accordance with within the inner the Watchman the Silver cordon process for Partnership Plan; 8. To maintain further 8. consider activation emergency investigation. of internal BCM service cover Details are plans; throughout the updated within 9. Activate internal areas and INFOR and Silver return to a state HADDMS - Mac arrangements if of normality at 9 Flood deemed the earliest Champion and appropriate; time MADLE 10. Ensure key 9. In a flood event infrastructure eg: assistance may care homes, are be given with notified in order to pumping trigger relevant operation, plans; depending on

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11. Provide support to the situation, Multi-agency with priority partners as being given to appropriate; calls where 12. Highways to review flooding road networks; involved a risk 13. Activate to life, or fire or Communications explosion and arrangements & to calls from ensure websites hospitals, are updated residential regularly with homes for the relevant warnings; elderly, public 14. Activate & utilities and participate in Multi- food storage Agency Silver depots group.

Floodline Dissemination 1 M Report from Communication 1. EPU informs EA of As Above Warnings failure 44 FWD contingency failure to issue Direct action warning so EA http://www.intouc initiate contingency huk.com action; 2. EPU informs Sever Weather Distribution Mailing List of warning system failure & need to provide local updates to Heads of Service and Area Directors; 3. EPU inform EA of latest information from at risk communities.

Shropshire Telephone 1 4 M FWD Report Communication 1. Attempt use of As Above Review need to Email, Landline 153 | P a g e Date: July 2014 Version: 2.0

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Area failure contingency mobile implement Phone, Mobile, Telephones action… networks/MTPAS to internal ISU AirWave attempt contact key communications http://www.into partners & BCP's. uchuk.com 2. Attempt use of Alternative hard Satellite phone copy to media system to contact & professional key partners partners. 3. Make direct contact Loudhailer / with West Mercia door knocking Police to initiate to public if door-to-door possible. warning/informing Request system &/or using assistance from load hailers; Police 4. Request assistance from Police.

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Annex 18: Ellesmere

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Ellesmere

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 106 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

Risk Assessment: Likelihood Impact - Health Mean Impact Final Risk Rating - Social Score - Economic - Environmental

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Annex 19: Worthen

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Worthen

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 17 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

Risk Assessment: Likelihood Final Risk Rating

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Annex 20: Bucknell

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Bucknell

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 49 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

Risk Assessment: Likelihood Final Risk Rating

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Annex 21: Brockton

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Brockton

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 10 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

Risk Assessment: Likelihood Final Risk Rating

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Annex 22: Clunton

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Clunton

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 14 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

Risk Assessment: Likelihood Final Risk Rating

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Annex 23: Llanyblodwel

Community Flood Risk Summary Sheet A - for a community NOT provided with a flood warning service.

Description: Llanyblodwel

No. of properties at risk in No. of vulnerable people Key vulnerable FZ 2 at risk infrastructure 8 Flooding History (if known)

Flood Defences / Alleviation Measures (if any)

Risk Assessment: Likelihood Final Risk Rating

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Annex 24: Shropshire and Telford & Wrekin Multi-Agency Silver Group

Members of this group regularly meet to consider the first stages of specific contingency plans and improve such plans by checking out assumptions and content within each plan.

A Pre-Silver may be called before declaring an emergency is declared to gather intelligence.

When an emergency is declared, members of each agency will have an understanding of each others roles and responsibilities and may have had an opportunity to test the contingency plan in use.

Most emergencies occur at a local level. Good Major Incident Planning within organisations and sectors, is critical, but as important are:

1. Ensuring local operational plans can work in a mutually supportive, not potentially, conflicting way; 2. Recognising people manage incidents, and they work best when they know who they are working with, understanding each others roles and responsibilities and have confidence in working together.

The purpose of the Silver level of emergency response is to ensure that the actions taken at bronze level are co-ordinated, coherent and integrated, in order to achieve maximum effectiveness and efficiency. Silver will usually compromise of the most senior officers from each agency committed within the area of operations.

Silver Officers/Commanders will:

 Determine priorities for allocating available resources;  Plan and co-ordinate how and when tasks will be undertaken;  Obtain additional resources if required;  Assess significant risk and use this to inform tasking of Bronze Officers/Commanders;  Ensure the health and safety of the public and organisational personnel, and  Determine local media messages especially to warn and inform the public, or provide advice to vulnerable people.

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Annex 25: Flood Forecasting Centre

Flood Guidance Statement

The Flood Guidance Statement provides information for Category 1 and 2 responders to help them with their planning decisions. It presents an overview of the flood risk across England and over five days and identifies possible severe weather, which could cause flooding and significant disruption to normal life. To identify the level of risk, the Flood Forecasting Centre takes into account an assessment of:

 Probability of a severe or extreme weather event occurring (low 20-40%; medium 40-60%; high 60% or greater).  Recent weather conditions – is the event shortly after an earlier period or prolonged rain or other high impact weather event?  Indicative knowledge about the condition of the catchments within the areas at risk – how saturated are the catchments, how high are the rivers and what are the underlying conditions?  Spatial and temporal extent of the event – is it expected to be short and localised or will it affect a large geographical area over several hours?  Timing of the event – does it coincide with a major sport, other outdoor activity or national holiday?  Impact of fluvial flow and spring tides – if a major fluvial event is being assessed, does river outflow occur at a period of high (spring) tides?

River levels are agreed on a daily basis with each Environment Agency region via Forecasting Duty Officers (for river and coastal flooding) and with the chief forecaster at the Met Office (for probabilities of extreme rainfall).

Statements are issued daily at the following times:

 Very Low and Low Risk situations — 10.30hrs  Medium Risk situations — 10.30 and 15.00hrs  High Risk situations — 10.30, 15.00 and 20.00hrs and/or as agreed with our National Incident Rooms

An example Flood Guidance Statement is provided overleaf.

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Annex 26: Shropshire Council Sandbag Policy

In accordance with the Pitt Review of the 2007 flooding events, the need for development of a Local Resilience Forum wide policy on issuing of sandbags has been recognised and will be incorporated here when approved.

The use of sandbags remains a popular method of defending property from flooding. Shropshire Council Environmental Maintenance Teams (North, Central and South) hold limited stocks of sandbags for use by the public. Members of the public requiring sandbags are asked to contact the Council’s Customer Service Centre, where they will be asked to provide information on the reason why they are requesting sandbags, the number they require (up to a maximum of 6 per doorway affected), whether they are able to collect the sandbags and if not, the reasons why not. There are a number of collection points across the county and the public will be directed to the most appropriate location depending upon the flood event. Supply is on a ‘first come-first served’ basis but, if a large number of requests are received, it is prioritised according to anticipated risk. Delivery by the Council to individual properties would only be undertaken in exceptional circumstances. The public may also be advised to contact hardware stores or builders merchants. There are disadvantages in using sandbags and the Council are proactively working with local communities to develop enhanced community resilience including consideration of alternative methods of protecting property from flooding.

In addition, limited stocks of sandbags/sand are held by Shropshire Council in order to protect Council property such as roads, bridges and public buildings.

INFORMATION TO PUBLIC Information to the public on the provision of sand and sandbags is given by the Council in advance of a flooding event: this action will help to make householders more self- reliant when a flood occurs.

The Environment Agency publication Sandbags and how to use them properly for flood protection, March 2009 provides further information, including reminding the public of the disadvantages of using sandbags as a flood defence measure. This information can be viewed by visiting:: http://publications.environment-agency.gov.uk/PDF/FLHO0309BPSL-E-E.pdf

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Annex 27: Contacts Directory

Shropshire Council Emergency Planning Unit do not place telephone numbers into plans. All telephone numbers are available in the Shropshire Council Emergency Contacts Directory, which is updated on a quarterly basis.

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Annex 28: Shropshire Council – Emergency Centre

ACTIVATION OF THIS EMERGENCY CENTRE MUST BE BY A MEMBER OF THE SHROPSHIRE COUNCIL EMERGENCY PLANNING UNIT

Emergency Centre, Shirehall Address Abbey Foregate, Shrewsbury, SY2 6BW Telephone Number 08456 789000 Keyholder Information See Shropshire Council Emergency Contacts Directory (ECD) Access Details Via one of the named keyholders. EPU hold a key to the Emergency Centre Security Details Access via security badge, visitors badges will be issued on arrival. Catering Arrangements Catering to be arranged through Shire Services, phone number in Shropshire County Council’s ECD Parking Arrangements Visitors parking clearly signposted, if no spaces are available,visitors can park anywhere else on the car park and make main recepetion aware of your vehicle registration details Rest Area Facilities None specificallly designated, although there is a coffee shop and restaurant on site. Location Map See below

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Annex 29: Amendment Proposal

AMENDMENT PROPOSAL: EMERGENCY RESPONSE DOCUMENTATION

To: Shropshire Council, Emergency Planning Unit, Shirehall, Abbey Foregate, SHRESWBURY SY26ND

Document Title: Shropshire Multi-Agency Flood Plan 2011

Change proposed by:

Requirement (Please state the reason for the proposal)

Page number (please identify page number and current text)

To read as (write each paragraph in full, underlining the proposed changes)

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Annex 30: Guageboards

SECTION REMOVED FROM PUBLIC VERSION

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Annex 31: Glossary

Argae A man made structure designed to hold back the water of a river in flood. Argae is a Welsh term for a barrage or dam designed to hold back flood waters of rivers.

Bronze Control Operational level of response to an emergency. Usually located at the scene of the incident, from which on-scene management is co-ordinated.

Category 1 Responder An organisation defined under part 1 of Schedule 1 to the Civil Contingencies Act as a core responder in most emergencies, and as such, governed by a full range of civil protection duties. Includes the emergency services, Highways Agency and Local Authorities.

Category 2 Responder A local responder organisation (although it may not be locally based) listed in Schedule 1 Part 3 of the Civil Contingencies Act likely to be involved in some emergencies or in preparedness for them. Includes utility companies, transport operators and telecommunications providers.

Emergency Reception Building to which evacuees are directed for transportation to a rest Centre centre. Evacuation Assembly Temporary waiting area to which evacuees are directed for transportation Point to a Rest Centre.

Extreme Rainfall Alert The Met Office and Environment Agency service based on probabilities, (ERA) to forecast and warn for extreme rainfall to help response organisations manage potential local surface water flooding impacts. Issued when there is a probability of thresholds being exceeded: either 30mm in 1 hour, 40mm in 3 hours or 50mm in 6 hours.

Fire and Rescue Services On behalf of Defra, the FRSNCC maintains a National Asset Register of National Coordination flood rescue resources that could be called upon to support local Centre (FRSNCC) responders during major or widespread flood events. On receiving a request for flood rescue assistance, the FRSNCC will decide on the most appropriate course of action to meet the request & mobilise resources, whilst maintaining a strategic overview of all rescue requests.

Flash flooding Flooding caused by very heavy rainfall falling in a short space of time. Most commonly occurs in the summer when heating of the land can cause high intensity storms to develop, but intense low pressure systems can also result in prolonged heavy rainfall leading to flash flooding; can also be influenced by local topography and geology.

Flood Forecasting Centre A partnership between the Environment Agency and Met Office to forecast for river, tidal and coastal flooding as well as extreme rainfall which may lead to surface water flooding. Flood Zones Areas defined to be at risk of flooding. Subdivided into:  Flood Zone 1 (low probability): land having less than 1 in 1,000 year probability of flooding in any year;  Flood Zone 2 (medium): land having between 1 in 100 and 1 in 1,000 year probability of flooding in any year;  Flood Zone 3a (high probability): land having 1 in 100 or greater annual probability of flooding in any year;  Flood Zone 3b (functional floodplain): land where water has to flow or be stored in times of flood, with an annual probability of 1 in 20 or greater in any one year. Flooding from other sources including sewers, surface water, groundwater and impounded water (such as reservoirs and canals) can 175 | P a g e Date: May 2012 Version: 1.0

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occur in any zone.

Fluvial flooding Flooding from rivers and other watercourses where the volume of water exceeds the natural capacity of the water channel leading to water overtopping the banks and flooding of surrounding areas. Forward Control Point The control point nearest the scene of the incident responsible for immediate direction, deployment and security. Friends and Relatives Secure area set aside for use and interview of friends and relatives Reception Centre arriving at the scene.

Gold Control Also referred to as Strategic Co-ordinating Group. The location from which the strategic management of the incident is co-ordinated and where policy frameworks are established within which the tactical response will be delivered.

Humanitarian Assistance An emergency centre set up to provide information and advice with the Centre (HAC) incident. It is likely to remain open for some considerable time following the incident to provide longer term psychological assistance.

Incident Control Point The point from which the on-scene management of the incident is (police and fire services) controlled and co-ordinated. The central point of contact for all specialist emergency services engaged on the site. Internal Drainage Board Internal Drainage Boards (IDBs) are independent bodies responsible for (IDB) land drainage in areas of special drainage need in lowland England. They are long established bodies operating predominantly under the Land Drainage Act 1991 and have permissive powers to undertake works to secure drainage and water level management of their districts. They may also undertake flood defence works on ordinary watercourses within their district (that is, watercourses other than 'main river').

Much of their work involves the improvement and maintenance of rivers, drainage channels and pumping stations used to evacuate water to prevent permanent flooding and waterlogging. Internal Drainage Board membership includes elected members representing the occupiers of the land in the district and members nominated by local authorities to represent other interests.

The Association of Drainage Authorities (www.ada.org.uk) lists contact details for all Internal Drainage Boards. Local Resilience Forum A process for bringing together all Category 1 and 2 responders within a (LRF) local police area for the purpose of facilitating co-operation in fulfilment of their duties under the Civil Contingencies Act.

Major Incident A major incident is any emergency that requires the implementation of special arrangements by one or more of the emergency services, the NHS or the local authority.

Major Incident Declared A major incident has occurred and requires the prompt response of Category 1 and 2 Responders.

Major Incident Stand-By A major incident may occur that requires a response from Category 1 and 2 Responders, or an incident has occurred which may require a response from Category 1 and 2 Responders.

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Major Incident Procedures Pre-planned and exercised procedures which are activated once a major incident has been declared.

Marshalling Area Area to which resources and personnel not immediately required at the scene or being held for further use can be directed to standby.

Pluvial flooding Heavy or extreme rainfall events leading to flash flooding where natural and man-made drainage systems have insufficient capacity to deal with the volume of rainfall.

Pre-Silver An early multi-agency meeting of emergency response organisations to consider preparatory arrangements in place when there is warning of a potential emergency or major incident. This may or may not lead to a full Silver Control being activated depending on the circumstances as they unfold.

Recovery The process initiated to ‘Recover’ from the effects of a major incident.

Recovery Working Group The group of members tasked with developing the recovery strategy.

Rendezvous Point (RVP) Point to which all resources arriving at the outer cordon are directed for logging, briefing, equipment issue and deployment. Resilience The ability of the community, services or infrastructure to withstand the consequences of an incident.

Resource Database A database of businesses and suppliers office and out-of-hours names and contacts that may be used to assist in the response to an emergency.

Rest Centre Building taken over by the Council for the temporary accommodation of evacuees. It may be staffed by representatives of the Third (Voluntary) Sector, such as British Red Cross Society and WRVS personnel, working to a trained Shropshire Council Rest Centre manager.

Silver Control The tactical level management of the incident is co-ordinated through a multi-agency Silver Control, usually located away from, but close to, the scene of the incident. The point from which resources and additional assets are acquired, prioritised and deployed to support the emergency response.

Surface water flooding Defined as rainfall generated overland flow before the water enters a watercourse or sewer. Usually associated with high intensity rainfall (typically greater than 30mm per hour) but can also occur with lower intensity rainfall or melting snow where the ground is saturated, frozen, developed or otherwise has low permeability. Survivor Reception Centre Secure area to which uninjured survivors can be taken for shelter, first aid, interview and documentation. See also reference to Rest Centre. Utilities Companies providing essential services e.g. gas, water, electricity, telephones and public transport. Voluntary Aid Societies The collective word used to describe agencies registered as charities that will deploy their resources to assist in the management of a Major incident.

West Mercia Local Resilience A forum of multi agency partners bought together under the Civil Contingencies Forum (WMLRF) Act 2004 within the area covered by the West Mercia Police who provide Integrated Emergency Management to the area.

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Shropshire Council Multi-Agency Flood Plan 2012

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