Analyst Meet 2017 R Srikrishna, CEO
www.hexaware.com | © Hexaware Technologies. All rights reserved. 1 Safe Harbor Statement
Certain statements on this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry
www.hexaware.com | © Hexaware Technologies. All rights reserved. 2 Our 3 Year Journey
www.hexaware.com | © Hexaware Technologies. All rights reserved. 3 Fastest organically growing IT services company… Revenue Growth 155 Persistent
151 150 150 Hexaware Cognizant 144 145 142 142 Mindtree 138 141 138 136 134 HCL Tech 133 130 133 Tech M 128 127 124 Infosys 123 123 124 TCS 122 119 119 116 113 Wipro 112 113 112 111 110 109 108 108 105 106 103 103 102 101 100 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17
Acquisition-led growth www.hexaware.com | © Hexaware Technologies. All rights reserved. 4 … While maintaining profitability PAT Growth 232
183 172 163 Cognizant 146 150 149 Hexaware 136 141 136 134 137 135 128 131 124 112 122 119 NIIT Tech 115 117 110 110 118 105 Tech M 100 98 101 99 93 95 91 93 112 Infosys 71 110 HCL Tech 66 65 109 Persistent 108 TCS 87 Mindtree
19 86 Zensar
Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17 (41)
www.hexaware.com | © Hexaware Technologies. All rights reserved. 5 Industry leading shareholder returns
EPS Growth 229
181 Cognizant 170 162 160 Hexaware 156 150 148 144 144 Tech M 135 135 137 128 127 128 129 114 125 112 113 108 109 121 Infosys 104 100 105 96 94 118 HCL Tech 118 NIIT Tech 80 73 118 TCS 66 109 Persistent 51 52 99 Wipro 94 Mindtree 83 Zensar 18
Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17
(41) * Normalized for share splits www.hexaware.com | © Hexaware Technologies. All rights reserved. 6 Reflected in the market performance Market Cap
Zensar
Hexaware Cognizant Infosys HCL Tech Persistent NIIT Tech Mindtree Wipro TCS Tech M Syntel Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17
* Normalized for share splits www.hexaware.com | © Hexaware Technologies. All rights reserved. 7 Winning an Unfair Share of Deals … by Committing to Fearless Cannibalization
Specialized British Auction Global GRC Top Ten Global Payment Products House Software Company Steel Company Provider RAISE IT led end-to-end Second Gen Application Next-Gen Application Automation-led Service Infrastructure Modernization, Support Modernization & Support Integration and Service Management and Product Engineering Management
Won from top IOPs Won from top IOPs Won from top IOPs Won against top IOPs
Publisher, Professional Global Warranty Large Global Distributor of Employer Provider Logistics Player Children’s books Organization Back and Front Office Automation-led Automation-led Human Resources Operations Transformation Application Management Procurement, Finance Operation optimization through Automation Transformation and HR Shared Services through Automation
Won against top IOPs Won against top IOPs Won against top IOPs
www.hexaware.com | © Hexaware Technologies. All rights reserved. 8 … Winning an Unfair Share of Deals by Embracing Digital Innovation
Facilities Global Rating and Leading Top Ten Pharmacy Management & Analytics Advisory eCommerce Firm Benefit Manager Maintenance Strategic Product Managing Customer Migration of application Digital Transformation to Engineering Partner Experience landscape to hybrid improve their Customer in the Digital Channel cloud Experience
Won from top IOPs Won against top IOPs Won from top IOPs Won against top IOPs
Large Fashion e- Largest Serviced Investment Firm in Top Skincare commerce Apartments Education Lines Company Operator Transforming Customer Digital Transformation Building an enterprise Business Transformation Experience with content management wide digital platform in to initiate, integrate e- & app development the agile model commerce with Order to Cash Process Won against top IOPs Won against top IOPs Won against top IOPs
www.hexaware.com | © Hexaware Technologies. All rights reserved. 9 As a result of Outstanding Customer Service
Constantly Delighting Customers
-100 -80 -60 -40 -20 0 20 40 60 80 100
2014 2016 2015 53.0 66.2 66.4
Industry Low Industry High 40.1 68.4
© Hexaware Technologies. All rights reserved. | www.hexaware.com 10 Rated Best IT Outsourcing Service Provider, two years in a row! By a survey of 800 end customers in Europe and UK
General Satisfaction & Price Level
Service Delivery, Account Management, Proactivity, Business Value Understanding & Contract Flexibility
Innovation & Transformation Quality
© Hexaware Technologies. All rights reserved. | www.hexaware.com 11
Shrink IT Grow Digital
Labor Employees Arbitrage Focus on Automation & Technology Focus on Reimagining Customer Journeys Rethinking the traditional labour arbitrage model Rethinking the User Experience
Automation Technology Customers Suppliers Arbitrage Arbitrage
www.hexaware.com | © Hexaware Technologies. All rights reserved. 12 Culture Eats Strategy for Breakfast
Automation Focussed Growth Cross Skilling First Aspirations Culture of automation first; Keep ability to focus on Focus on cross-skilling: e.g. no fear of cannibalization customers: only 2-3 new SDETs customers per quarter, globally
Bottom-up Fostering Culture Anti Pyramid Innovation of David vs. Goliath Automation of low skilled Culture of bottom-up, client- Chip on the shoulder attitude activities; Slow Rotation of centric innovation Senior Consultants, non-FTE based scale
© Hexaware Technologies. All rights reserved. | www.hexaware.com 13 40% of employees participated in Bottom-Up Innovation
Ideas Posted Ideas Implemented Total Cost Saved
2205 1385 35.29 M
Total Efforts Saved
800,287 hrs/ year
© Hexaware Technologies. All rights reserved. | www.hexaware.com 14 Hackathons for Cutting Edge Bottom-Up Innovation
326 Quest for the Future FinTech Wizards Participants 64 Teams Top team become part of Hexaware’s core FinTech 3 Innovation Team Groups Awarded
© Hexaware Technologies. All rights reserved. | www.hexaware.com 15 Backed by Industry’s Best Leadership Team
www.hexaware.com | © Hexaware Technologies. All rights reserved. 16 Built a World-Class Team …
Vijay Iyer Prasan Prabhakaran Chief Sales Officer - North America & Senior Vice President & Global Head - Global Head - Travel & Transportation Enterprise Solutions Over 25 years in the industry, was CEO of Joined from Cognizant Technologies with Cignex and spent 14 years at HCL over 23 years of experience, also held Technologies positions at US Technology & Satyam
Aravind Kashyap Arun Ramchandran Senior Vice President & Global Head - Executive Vice President & Global Head Manufacturing & Consumer - Professional Services Instrumental in Wipro's Consumer Unit Member of Applications Services Executive growth, over 25 years of experience, held Board at Capgemini Group, spent 11 years diverse roles at HCL, Capgemini, Satyam at Infosys
www.hexaware.com | © Hexaware Technologies. All rights reserved. 17 … With 10x Execution Experience
Krishna Kumar Milan Bhatt Chief Technology Officer Senior Vice President & Global Head - Over 25 years of experience, including Healthcare & Insurance several startup companies in the Led healthcare vertical at Symphony networking, search and big data space, and Teleca, spent over 10 years at HCL in IT-services and web companies Technologies
Ravi Srinivasan Sastry PKV Senior Vice President & Global Delivery Global Delivery Head - Manufacturing & Head - Banking & Financial Services Consumer, Travel & Transportation Over 26 years of experience, large part 29 years of experience, was COO at spent in banking & financial services, incl. Cignex, also held positions at TCS and brief stint with a product company HCL
www.hexaware.com | © Hexaware Technologies. All rights reserved. 18 Accelerating Growth
Sustain High Create New Fix Problem Growth Engines for Pockets Performance Growth
© Hexaware Technologies. All rights reserved. | www.hexaware.com 19 Accelerating Growth
Sustain High Create New Fix Problem Growth Engines for Pockets Performance Growth
www.hexaware.com | © Hexaware Technologies. All rights reserved. 20 Accelerating Growth
Sustain High Create New Fix Problem Growth Engines for Pockets Performance Growth
© Hexaware Technologies. All rights reserved. | www.hexaware.com 21 Correcting the course for ES
ES: 100 94 New Leadership: Move to High Best Of The Outside World Growth Trajectory
© Hexaware Technologies. All rights reserved. | www.hexaware.com 22 Revamping the service line
Align product Creation of 4 Nimble Restructured GTM services strategy strategic service Organization Initiatives with current market offerings Structure Diversify product lines Additionally create 3 Across customer/ Organization structure such as SAP, BPM, product specific service prospect base - overhauled to become Creation of 3 distinct offerings; refresh playbooks nimble and meet product category offerings in existing lines customer needs
Workforce Product Thought New Talent Motivation & Partnerships Leadership Enthusiasm Induction of new Revamp product Create thought Re-enginerize and re- talent partnerships; re-energize leadership with key orient workforce them analyst community
© Hexaware Technologies. All rights reserved. | www.hexaware.com 23 Building business solutions for Professional Services firms
Recording of Information
Independent View Verification
Leveraging Technology Enablers
Cognitive Block chain IoT Automation Digital
© Hexaware Technologies. All rights reserved. | www.hexaware.com 24 Addressing the white space adjacency
Back Office & Infrastructure Adding new accounts in this vertical Advisory Assurance represents a solid growth opportunity
Transaction Compliance & Risk
Tax
© Hexaware Technologies. All rights reserved. | www.hexaware.com 25 Transforming M&C vertical
Consulting teams to bring upstream business and revenues
Industry segmentation to bring significant depth and relevance to solve Customer problems
Best of leadership for Managing Relationship and Delivery
Capabilities in Next generation areas of IT/OT Convergence, IOT, Retail Analytics, and Business Solutions
Investing in Partnerships and Innovation labs to bring new solutions and accelerators to Customers
© Hexaware Technologies. All rights reserved. | www.hexaware.com 26 Accelerating Growth
Sustain High Create New Fix Problem Growth Engines for Pockets Performance Growth
www.hexaware.com | © Hexaware Technologies. All rights reserved. 27 Setting up 2 service lines each year that grow 40% YoY
Cloud
CMO Offerings Analytics High
Strategic Acquisitions Organic Services Integrated Banking Ops
Market Automation Lines Digitization
Attractiveness Low Enterprise Platform based Integration Solution
Low High Capability to Serve Salesforce Customer Experience Solutions Transformation www.hexaware.com | © Hexaware Technologies. All rights reserved. 28 Inorganic: Acquisitions
© Hexaware Technologies. All rights reserved. | www.hexaware.com 29 Focus on Innovative & Differentiated Opportunities
Companies in 10-25 Cloud million size in high growth space with CMO Banking Ops capabilities in Next-Gen Offering Digitization platform, technology, Acquisition solution
Salesforce Platform based Solutions Solution
© Hexaware Technologies. All rights reserved. | www.hexaware.com 30 Capital Allocation Strategy
Philosophy: Return excess capital to Shareholders in the most efficient form
Acquisition financing
Debt Cash in Books Equity
© Hexaware Technologies. All rights reserved. | www.hexaware.com 31 Organic: Hyper-Growth Initiatives
© Hexaware Technologies. All rights reserved. | www.hexaware.com 32 Enabled with Hyper-Growth Premier League (HPL)
Leader Board Cloud Teams Score # Customers $ Revenue
400 1 1.00
350 1 0.50 Analytics Call Centre Product Transformation 300 1 0.25 Management 200 0 0.00 Group 150 0 0.00
Each team scored based on KPIs Enterprise Integrated Integration Automation
www.hexaware.com | © Hexaware Technologies. All rights reserved. 33 Exciting Journey Ahead for Each Product
Discontinuities WebinarElevator pitch Sales White paper Product Concept Analysts briefing Demo videos digital marketing Potential Outside-in view Product backlog hackathon Competitors’ profile Pilot Business case Campaign CoE Quantitative analysis MVP Roadmap analysts and press coverage
Go/Kill gate www.hexaware.com | © Hexaware Technologies. All rights reserved. 34
Disruption in Customer Experience
Customer Service
Transformation
Enterprise Enterprise Technology Transformation
www.hexaware.com | © Hexaware Technologies. All rights reserved. 35 Evolution of Shrink IT to Grow Digital
© Hexaware Technologies. All rights reserved. | www.hexaware.com 36 Processing Effort & Customer Experience for an Auto Insurance Company Triage, Estimation, Litigation Segment Review Negotiation Entry of data Assign First Notice into claim Of Loss system Reserves Investigate Close Payment Evaluate Communicate Recoveries 14 66 20
100
© Hexaware Technologies© Hexaware www.hexaware.com. Technologies. AllAll rights reserved.reserved . | www.hexaware.com 37 Core Implementation
Triage, Estimation, Litigation Segment Review Negotiation Entry of data Assign First Notice into claim Of Loss system Reserves Investigate Close Payment Evaluate Communicate Recoveries 11 50 10
100 71
© Hexaware Technologies© Hexaware www.hexaware.com. Technologies. AllAll rights reserved.reserved . | www.hexaware.com 38 Core Implementation + RPA
Triage, Estimation, Litigation Segment Review Negotiation Entry of data Assign First Notice into claim Of Loss system Reserves Investigate Close Payment Evaluate Communicate Recoveries 11 37 9
100 71 57
© Hexaware Technologies© Hexaware www.hexaware.com. Technologies. AllAll rights reserved.reserved . | www.hexaware.com 39 Core Implementation + RPA + ML
Triage, Estimation, Litigation Segment Review Negotiation Entry of data Assign First Notice into claim Of Loss system Reserves Investigate Close Payment Evaluate Communicate Recoveries 11 25 9
100 71 57 45
© Hexaware Technologies© Hexaware www.hexaware.com. Technologies. AllAll rights reserved.reserved . | www.hexaware.com 40 Core Implementation + RPA + ML+NLP+API
Triage, Estimation, Litigation Segment Review Negotiation Entry of data Assign First Notice into claim Of Loss system Reserves Investigate Close Payment Evaluate Communicate Recoveries 4 21 7
100 71 57 45 32
© Hexaware Technologies© Hexaware www.hexaware.com. Technologies. AllAll rights reserved.reserved . | www.hexaware.com 41 Innovative Services
Passionate Employees Thank you
Delighted Customers
© Hexaware Technologies. All rights reserved. | www.hexaware.com