Hampshire and Isle of Wight Health Authority

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DOH600776-0001 / Hampshire and Isle of Wight Health Authority Oakley Road Southampton SO16 4GX Tel: [ ............................... " Fax: Code A Direct Dial: i ............................... J www.hiow.nhs.uk i .................................................................................. ~-oiie-K ..................... ] POLICY STATEMENT 2ND OCTOBER 2002 GOSPORT WAR MEMORIAL HOSPITAL, INFORMATION LINE 0845 602 4116 The Strategic Health Authority commissioned NHS Direct to run a designated, manned Gosport War Memorial Hospital information line, number 0845 602 4115 on its behalf from Friday 20t" September to date. It was decided to close the information line on a holding basis, i.e. that it could be reinstated rapidly if necessary in the near future because the enquiries appeared to have tailed off. The closure has been discussed with DCC lan Readhead, Alan Pickering Chief Executive, Fareham and Gosport Primary Care Trust, and Sue Galley, Communications Manager. Information about the closure has also been given to DS Owen Kenny. To date, 36 callers giving contact details, have telephoned the information line, the largest number of enquirers being on Saturday 21st September, and Wednesday 25th September. There was only one caller on Thursday, and one on Friday the 26th and 27th September and no callers on Monday or Tuesday 30t" September, 1st October, requesting information. The information line number, will carry a message redirecting callers to a Strategic Health Authority designated answer-phone. NHS Direct is able to offer this messaging service but not an answer- phone service on the information line number. The answer-phone message will request callers to leave their contact details so that Mary Stratford, Partnership Manager, or a colleague can return their call as soon as possible. Mary Stratford and any colleagues responding to callers will use the script already in use for Health Authority callbacks. Mary Stratford, Partnership Manager, Hampshire and lOW Strategic Health Authority, 2.10.02 Chair: Peter Bingham Chief Executive: Gareth Cruddace DOH600776-0002 .

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