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Public Consultation Cumbria County Council Cumbria County Council Developing Local Healthwatch and Independent Advocacy Service How to ensure a strong voice for local people on in Cumbria health and social care issues? Public consultation Cumbria County Council Consultation summary What are Local Healthwatch and the Independent Advocacy Service Cumbria County Council wants to hear your views and why do we want your views? about Cumbria’s new Local Healthwatch and Independent Advocacy Service. These are new Local Healthwatch organisations that are being set up to provide information, advice and support about health and In March 2012, the government introduced a new law social care services. (the Health & Social Care Act 2012) requiring each local authority area to set up a new organisation This document provides you with more information called Local Healthwatch. Cumbria County Council and highlights the issues where we are particularly is required to make sure it has a Local Healthwatch interested in your opinions. organisation in place by April 2013 and we will receive funding from the government to enable us to do that. You can respond to the consultation in the following ways: Healthwatch will: • By completing the online questionnaire at • help provide information and advice to people cumbria. gov.uk across Cumbria about health and social care • Completing the paper questionnaire at the end of services; this document • direct people to services (so they understand the • By emailing your views to [email protected] choice of care available); • In writing to Healthwatch Consultation, FREEPOST • and involve people in improving and shaping the NWW6059A, Cumbria County Council, Carlisle, services on which they rely. CA3 8NA Local Healthwatch will continue many of the roles Your feedback will help to ensure that Local formerly carried out by the Local Involvement Network Healthwatch for Cumbria is a strong voice for local (LINk) which ceases to exist on 31 March next year. people on health and social care issues. Local Healthwatch will act as a ‘consumer champion’, If you have any questions about this consultation making the views and experiences of the local contact: community known to the people making decisions Sue Stevenson about these services. A new national organisation, Strategic Policy Adviser Healthwatch England, will do the same for the whole Cumbria County Council country. Healthwatch England will be in place by T: 01228 226305 October 2012. E: [email protected] Some of the functions and roles that Healthwatch will The deadline for consultation responses is 24 need to perform, nationally and locally, have been August. set out in law but the government has also said that it wants local authorities to be able to make some of Cumbria County Council is indebted to the Isle of Wight Council their own choices about how Local Healthwatch is set whose consultation document was adapted for use in Cumbria. up so the new organisation meets the need of local people. The council will commission an outside organisation to set up Local Healthwatch through a tendering process. 2 Serving the people of Cumbria Local Healthwatch - Public consultation We want to get your views on how Cumbria County We think it’s important that Cumbria’s IAS is Council can make sure that Local Healthwatch is equipped to perform this role with good knowledge something that people both want to use and value. of local services and is able to develop and support This document explains what Local Healthwatch must the confidence and capacity of service users to do and invites your suggestions as to how this should challenge and improve services, whilst maintaining a be developed. professional, sensitive and impartial approach. Cumbria Independent Advocacy Service What will Local Healthwatch do? The Department of Health currently commissions a The government has set out some clear roles and service called ICAS (Independent Complaints Advisory functions that Local Healthwatch will legally need to Service) to provide a specialised advocacy service for provide. people throughout England. But now the government has asked local authorities to take responsibility for 1. Information, advice and signposting, helping you commissioning a new Independent Advocacy Service make choices (IAS) for people who want to make a complaint about NHS services. • Be a single point of contact to provide information and advice about accessing health and social care Advocacy: services; • Enable people to take more control over their own • Is taking action to help people say what they want, health, treatment and care by helping them to secure their rights, represent their interests and understand, and make use of, increased choices obtain services they need; available to them. • Is designed to help people who lack the means or capacity to make choices or make their views 2. Involve the whole community in helping to known; improve, influence and shape health and social • Can range from support in how to write formal care services for local people letters and emails to assistance and support during meetings and hearings (where a complaint • Gather evidence, views and experiences of local is heard and a decision made). people and make these known to Healthwatch England; The ICAS service for all local authorities in the North • Be able to enter and view premises where health West of England is currently provided by the Carers and social care services are provided and report Federation but this will come to an end at the end of on its findings; March 2013 and Cumbria County Council will need to • Promote and support the involvement of people decide how it commissions an advocacy service for in the monitoring, commissioning and provision of the local community. local health and care services; • Obtain the views of people about their needs for It is important that this organisation is able to act and experiences of local health and social care independently of the NHS and the council. In Cumbria services and make those views known to those we will be commissioning this service separately involved in commissioning; from Local Healthwatch but it may be that the same • Make reports and recommendations about how organisation could deliver both services. services could or should be improved and attend meetings of the Cumbria Health and Wellbeing Board to represent the voice of the community. cumbria.gov.uk 3 Cumbria County Council How will Local Healthwatch carry Our vision for Local Healthwatch out these functions? and what it might achieve Later this summer, Cumbria County Council will be Our vision is that Local Healthwatch will: seeking to contract with an organisation or group of organisations that can take on the responsibilities • Provide an opportunity for all local people to be and functions of local Healthwatch for Cumbria. The involved in local and national health and social government has already indicated, through the new care issues; law that Local HealthWatch must be set up as a social • Become the single point of contact for anyone enterprise; a not-for-profit organisation i.e. a business in our communities who needs information and that re-invests any money it makes into benefiting the advice about health and social care services, community. including children and young people; • Help individuals to help themselves and, where As a corporate body it will have its own independent they need additional help, to understand and make legal status and be able to employ staff as well as use of the increased choices of support available; enlist the support of volunteers. Local Healthwatch • Be strong, recognised, trusted and credible and must also not be any of the following organisations: that anyone in the community can feel confident to a Local Authority; a National Health Service Trust; share their views, concerns and both positive and an NHS Foundation Trust; a Primary Care Trust or negative experiences; a Strategic Health Authority. This is so that it can • Actively help to those who make decisions about independently represent the community. health and social care services aware of their views; The government has also indicated that Local • Demonstrate to people that, by speaking up, they Healthwatch must: can make a difference; • carry out its functions in an independent and • Build strong relationships with other organisations inclusive way, so that the whole community, and networks in the county to avoid duplicating particularly those whose voice might not otherwise services; be heard, can be involved in shaping and • Make the most of expertise already available in our improving health and social care services; voluntary, public and private sectors; • promote and ensure that people are treated • Maximise the input form our valued but limited equally and without discrimination with particular time of volunteers in our communities. regard to peoples’ age, disability, gender reassignment, marriage and civil partnership, Local Healthwatch must make a valued contribution, pregnancy and maternity, race, religion or belief, based on local knowledge to helping those making sex and sexual orientation; decisions about health and social care services better • respond to formal requests for information in understand the needs of the community. accordance with the Freedom of Information Act and apply certain standards in the way that it operates; The ultimate test for Local Healthwatch, over time, will • produce a publicly available annual report for each be: financial year setting out what it has achieved and how it has spent its public funding ensuring value • whether people know it exists; for money. • understand what it does; • know how to use it and have confidence it The government is currently consulting a variety of will make sure that their voices are heard and groups to determine any other regulations that Local represented. Healthwatch must follow and will let Local Authorities know about these in due course. 4 Serving the people of Cumbria Local Healthwatch - Public consultation What we would like to know from In December this year, following a tender process, you Cumbria County Council’s Cabinet will award the contract.
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