Going 'Viral' on Social Media: a Study of Popular Videos on Facebook
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Amity Journal of Media & Communication Studies (ISSN 2231 – 1033) Copyright 2016 by ASCO 2016, Vol. 6, No. 2 Amity University Rajasthan Going ‘Viral’ on Social Media: A Study of Popular Videos on Facebook Prof. Archana R Singh Ishrat Singh Punjab University, India Abstract This study identifies ‘viral’ videos shared on official Facebook pages of three top leaders of Punjab, the state that is set to go for assembly elections in early 2017.Once the videos are identified, they will be analysed for various elements in the content. This study uses multi stage sampling process. In the first stage, the three top politicians belonging to three major parties are identified. The official Facebook pages of the selected political leaders are chosen as the universe of the study. The results of this study show that internet is not as effective a medium to reach the masses as far as the popular perception go because having large number of ‘views’ or ‘likes’ does not translate into a simple gesture such as ‘share’ in order for a video message to go viral. Keywords: viral, social media, political sphere,video Introduction With the world increasingly going digital and political campaigns being driven online, one finds every political party trying hard to join the bandwagon and register an online presence. We have witnessed the phenomenon in the 2014 General Elections in India and are also witnessing it in the Presidential Race in the USA. The phenomenon is true not just for national level election campaigns but is evident in the assembly elections as well. This paper casts a look at the Punjab Assembly election scenario as the race to go ‘viral’ is on. In the politically- charged atmosphere of Punjab, social media is flooded with memes, trolls, videos, tweets, posts, all aiming to go ‘viral’. Be it Twitter, Facebook or YouTube, ‘trending’ and ‘viral’ content keeps ‘breaking’ the internet every day. This study compares the videos of three top political leaders of Punjab uploaded on their official Facebook pages to identify the viral ones. Just like the spread of an epidemic, from one living being to another in a very short time whose spread is uncontrolled, ‘viral’ content on the internet does the same. Initially called ‘e- worm’ or ‘electronic- word of mouth’ which means spreading by sharing from one person to the other, the concept has entered marketing, entertainment and even political campaigns. It’s not one of those concepts that lack credibility or affect only a section of people. ‘Viral’ and ‘trending’ are sections included in most websites today even if they are conglomerated with traditional media. The Indian Express has a ‘viral’ section in its e-edition which showcases viral videos and posts trending nationally and globally. The phenomena has also triggered credibility issues as many unconfirmed rumors go viral before the facts are out and this may prove disastrous to a person or organization. The website of ABP news has a section called ‘Vir a l Sach’ which means ‘viral truth’. These are unconfirmed reports which went viral on the internet. This study identifies ‘viral’ videos shared on official Facebook pages of three top leaders of Punjab, the state that is set to go into assembly elections in the early 2017. Once the videos are identified, they will be analysed for various elements in the content. Figure 1: Viral or trending videos on www.indianexpress.com 7 Amity Journal of Media & Communication Studies (ISSN 2231 – 1033) Copyright 2016 by ASCO 2016, Vol. 6, No. 2 Amity University Rajasthan Figure 2: Viral Sach on ABP News Review of Literature In this review, which has been arranged in a thematic chronological manner, the researchers have tried to cast a look at the previous studies in the various areas of communication studies. The purpose of the review is to identify the aspects that make a video go viral so that they can be studied in the context of the social media campaigning of the political parties in Punjab. Advertising: In one of the earliest studies conducted on viral messages, Lance Porter and Guy J. Golan in their 2006 journal article ‘From subservient chickens to brawny men: a comparison of viral advertising to television advertising’ have referred to electronic word of mouth as viral advertising, thereby coining the term. “Significantly more than traditional advertising, viral advertising relies on provocative content to motivate unpaid peer- to-peer communication of persuasive messages from identified sponsors” (Golan, Lance Porter and Guy J., 2006). This study proves that such viral content uses raw emotions and “devices of sex, nudity, and violence are what motivate consumers to pass along content online.” This study also found that bigger companies like the Fortune 500 ones are less likely to use this kind of advertising but the number is increasing owing to the success of this method. The study finds that humour is the most common appeal followed by sex and nudity especially because these ads are unregulated unlike television. This exploratory study analyzed a total of 501 advertisements through content analysis method. In a similar study conducted in 2011 by Blaise Jenkins, th e c omparative content analysis method was followed. His paper was titled ‘Consumer Sharing of Viral Video Advertisements: A Look into Message and Creative Strategy Typologies and Emotional Content’. The paper studied some viral advertisements and identified their features. A key finding was that none of the advertisements used a comparative strategy, comparing t h e m to other brands. However, every advertisement used unique selling proposition and brand image strategy. The main finding that transforms online video advertising is the use of brand image strategy: focusing primarily on the brand (image) itself, not the users (Jenkins, 2011). It is an exploratory study that examines 30 viral online ads. In the same year Petya Eckler and Paul Bolls in their study titled, ‘Spreading the virus: emotional tone of viral advertising and its effect on forwarding intentions and attitudes’ extend knowledge by exploring how the emotional tone (pleasant, unpleasant, coactive) of viral video ads affects attitude toward the ad, attitude toward the brand, and forwarding intentions. Results indicate that pleasant 8 Amity Journal of Media & Communication Studies (ISSN 2231 – 1033) Copyright 2016 by ASCO 2016, Vol. 6, No. 2 Amity University Rajasthan emotional tone elicits the strongest attitude toward the advertisement, attitude toward the brand, and intention to forward. The effects were weaker for coactive tone and weakest for negative emotional tone. These results challenge the common approach of shocking or scaring online users to motivate them to forward a viral video. The results indicate that in the context of product viral video advertising, emotional tone has a simple linear relationship with both attitudes and intentions. It used survey method in which participants watched viral ads and then filled a questionnaire (Bolls, 2011). Research questions were addressed with an experiment that incorporated a 3 (emotional tone) × 4 (ad) within-subjects repeated measures design. All participants viewed 12 video ads, or 4 ads in each level of emotional tone (pleasant, unpleasant, and coactive). There is always a mystery surrounding the reasons of the viral phenomenon. Christian Schulze, Lisa Schöler, & Bernd Skiera demystified the reasons behind this with their study titled, ‘Not All Fun and Games: Viral Marketing for Utilitarian Products’. This study aims to answer questions that link product characteristics and contexts to viral marketing success: Should primarily utilitarian products rely on the same sharing mechanisms for their viral marketing campaigns as less utilitarian products? If not, why is this the case, and how should viral marketing for primarily utilitarian products differ? Unsolicited and incentivized broadcast messages from friends are the least effective sharing mechanisms for primarily utilitarian products. Consumers generally do not visit Facebook to learn about utilitarian products, so they process viral marketing messages about such products differently than, say, messages about games. Stark differences were found in the effectiveness of sharing mechanism characteristics for different types of products. A survey of 751 apps by noting the downloads and sharing on Facebook was mathematically coded and success was proposed through models (Christian Schulze, Lisa Schöler, & Bernd Skiera, 2014). Proposed conceptual model was tested with a large-scale empirical study based on 751 Facebook apps; collected information about the number and characteristics of the sharing mechanisms employed in each app. A team of coders, thoroughly trained by the authors, evaluated the app characteristics. Videos: On closer observation of the phenomenon, one notices that videos have a greater tendency to go viral. Kevin Wallsten in his 2009 paper ‘Yes We Can’: How Online Viewership, Blog Discussion, Campaign Statements and Mainstream Media Coverage Produced a Viral Video Phenomenon’ talks about how bloggers seem to occupy a unique and influential position in determining the extent to which online videos impact election campaigns (Wallsten, 2009). Results suggest that the discussions that take place on a blog and not the size of the audience are responsible in driving users towards a video and also getting media attention, thus making an election campaign successful. The research proves that interest of the bloggers in the video was the single largest reason for it going viral. This study includes only one political video, thus the results may or may not be true for only this video. Methodology used was that of detailed analysis of the video over time, blogs that were written about it and the print media attention it got. In the journal article, ‘Going Viral – The Dynamics of Attention’ of 2009 by Bob Boynton, ‘going viral’ has been interpreted in three ways. One is the high number of views for a video but it is a vague concept as there is no clarity as to how many views mean “viral”.