The work behind the representation
A qualitative study on the strategic work of the communicators behind political social media accounts.
Arbetet bakom representationen En kvalitativ studie om kommunikatörers strategiska arbete bakom sociala medier.
Erik Holm Andersson Linn Lyngen
Humaniora Medie- och kommunikationsvetenskap 15 hp Theo Röhle 05/02-16
Abstract
Social media has given politicians another platform to perform campaigning in. This essay has been a study on the relationships between politicians, social media, communicators and their mutual work behind what is published. Has this relatively new form of media channel affected the way that politicians market themselves online? How does the work behind the social media channels look, what strategies are planned behind the representation for the party leader to stand for an entire ideology with its values?
The research questions of this study: - Do the strategic work from a communicator affect what is published on the politicians personal account and the official party account, and to what extent?
- How do the communicators of Swedish political representatives use social media? Do they express their communication in a personalized manner or focus mainly on the professional part of their assignment?
- What are the most important aspects in communicating through social media?
A personalization within political campaigning has increased during the past time, much because of the new media channels working together with the traditional media channels, leaving not much to be hidden about the person that is the representative for the ideology at hand. Personalization does not mean what the person is but what qualities that this person shows. How much personalization is presented is dependent on the political climate that is in the country at hand, but this study focuses on the Swedish political climate, where personalization has become a more important part of campaigning, whether on social media or physical campaigning.
Social media can not only work as a way of presenting a party leader or the ideology but as a mobilization factor for the followers of the political accounts. This can mean information of when a political representative are to hold a press conference or present an important message in a debate, to be able to lead followers to watch the representatives in more mediums than social media. In this study it has become clear that this differs between the different social media channels, as the strategies varies to the different target groups that are followers of the accounts.
An important factor that has come up from doing this study is personal branding and branding in organizations. Since it is of great value that the representatives of the ideology perform all communication through the ground values of the party, this study has shown that the work of the communicators is of the most important value, to put a strategy together that will work as a ground for all campaigning in the party, no matter physical or online.
This study has brought most theoretical focus on organizational branding, personalization and mobilization. This laid the ground for the interview questions that we created as a method of finding the results that best would answer our research questions. We interviewed eight respondents from seven different parties, that were hired either as communicators or media strategists with focus on social media channels and campaigning through them. The results showed both differences and similarities from the respondents. For example opinions differed in social media and its effect on the political climate, but they did all agree on the way that a strategy needs to be performed to best get a positive result of an online campaign. The study came to the conclusion that social media can improve the democratic participation from the people who use it, as it is an interactive media that reaches many big target groups, but that it is of importance to know that it needs to be combined with traditional ways of campaigning. The communicators all told that meeting people physically is of importance to succeed online as well.
Sammanfattning
Sociala medier inom politiken har medfört ännu ett nytt medium för politiker att synas i. Denna uppsats ämnar att undersöka förhållandet mellan sociala medier, kommunikatörer och politiker. Har denna nya form av media påverkat sättet politiker marknadsför sig själva online? Hur ser arbetet ut ut bakom plannerandet av kandidaten för att denna ska representera hela partiets politiska värderingar och ideologi?
Denna uppsats forskningsfrågor: - Påverkar det strategiska jobbet en kommunikatör utför det som publiceras på politikerns privata konto och på partiets officiella konto, och hur mycket?
- Hur mycket påverkar kommunikatörers strategiska jobb vad som publiceras på de sociala medierna?
- Vad är de viktigaste aspekterna att ha med i en kommunikativ strategi för att bäst nå en framgångsrik kampanj inom sociala medier?
En personalisering inom politiken har ökat under den senaste tiden mycket tack vare alla nya och traditionella medier som publiken kan följa politiken med. Personalisering syftar på inte på personen själv utan på egenskaper som personen besitter. Graden av personalisering och hur det sker beror delvis på hur det politiska klimatet ser ut i respektive land och i vilken omfattning det sker i. Kommunikationen via sociala medier i politiken sker inte bara utåt utan även inom partiet för att mobilisera medlemmar inom partiet, det kan leda till att man försöker presentera när partiledare eller andra representater skall framföra ett viktigt budskap i en debatt eller en presskonferens eller liknande, där information via sociala medier kan inspirera följare att uppmärksamma detta. Detta syns tydligt i vissa sociala mediekanaler mer än andra, då det genom denna studie blivit klart att strategier bakom kommunikationen varierar mellan de olika sociala medierna. Personlig branding och branding av organisationer inom politiken kan användas för att på ett effektivt och strategiskt framställa en representant för ideologin och hela partiet på ett så lämpligt sätt som möjligt. Då det är av vikt att representanter för ideologin skall framföra alla sina budskap genom de grundvärden som ideologin står för, har det visat sig genom denna studie att en gemensam strategi bakom kommunikationen som framförs är av vikt i både fysisk och online kampanjer inom politiken. Vi valde att lägga fokus på organizational branding, mobilization och personalization när vi skapade våra intervjufrågor till den intervju som vi utförde på åtta stycken respondenter i form av antingen kommunikatörer eller mediestrateger i sju stycken olika svenska politiska partier. I resultatet av dessa intervjuer så fann vi många likheter men även skillnader i åsikter och tillvägagångssätt från partiernas representanter. Vi upptäckte att vissa hade olika uppfattningar om vilken betydelse sociala medier har för politiken men att den genomgående processen att sköta konton för det officiella partiet och hanteringen av partiledares och offentliga personers konton sker på liknande sätt.
Denna studie kom till slutsatserna att sociala medier kan öka det demokratiska deltagandet hos användarna som väljer att använda sociala medier i politiska syften. Sociala medier kan ha en stor påverkan om det når en stor publik men fortfarande behåller andra former av kommunikation väger starkt, som till exempel att fysiskt träffa sina väljare ute på torg och gator.
Preface
This preface is enclosed to this study to confirm that both authors did equal parts of this study and take equal responsibility for what is written and the results presented. In no shape or form did one author perform more or less than the other.
List of Swedish parties mentioned throughout the study
The following parties will be mentioned with the English title in the essay, along with the mentioning of the leaders of the parties. To make this a simple transition, this summary is to help get the names in context.
The Moderates - Moderaterna, party leader: Anna Kinberg Batra. The Feminist party - Feministiskt initiativ, F!, party leader: Gudrun Schyman. The Left-wing Party - Vänsterpartiet, party leader: Jonas Sjöstedt. The Liberal Party - Folkpartiet, party leader: Jan Björklund. The Christian Democrats - Kristdemokraterna, party leader: Göran Hägglund/Ebba Busch Thor. The Center Party - Centerpartiet, party leader: Annie Lööf. The Pirate Party – Piratpartiet, party leader: none. The Social Democrats – Socialdemokraterna, Party leader: Stefan Löfven.
Contents
1. Introduction……………………………………………………………………………………………..1
1.2 Research questions and problem definition…………………………………………………... 1
2. Purpose and objective………………………………………...……………………………………... 2
2.1 Outline of the study…………………………………………………………………………….... 2
2.2 Context of the study……………………………………………………………………………….2
3. Background of the subject…………………………………………………………………………… 3
3.1 Background of social media and new technology……………………………………………..3 3.2 The political electoral system of Sweden……………………………………………………… 5 3.3 Discussion of technology and campaigning in Sweden…………………………….............. 5
4. Previous research………………………………………………………………………................... 6
4.1 Social media and building bonds………………………………………………………………. 6
4.1.1 Twitter…………………………………………………………………………..................... 6 4.1.2 Instagram………………………………………………………………………................... 7
4.1.3 Facebook……………………………………………………………………………………. 8 4.1.4 Youtube……………………………………………………………………………………… 9
5. Theory…………………………………………………………………………………………………10
5.1 Personalization…………………………………………………………………………………. 10 5.2 Mobilization……………………………………………………………………………………… 12
5.3 Branding in official organizations……………………………………………………………... 13 5.4 The risk of being on interactive media……………………………………………………….. 14
6. Method……………………………………………………………………………………………….. 14
6.1 Semi-structured interviews……………………………………………………………………. 15 6.2 List of respondents of the interviews………………………………………………………… 15 6.3 Selection of the respondents…………………………………………………………………. 15 6.4 The interview questions……………………………………………………………………….. 16 6.5 Validity and reliability………………………………………………………………................. 17 6.6 Analyzing the interviews……………………………………………………………................ 18 6.7 Ethical guidelines in interviews……………………………………………………………….. 19
7. Result………………………………………………………………………………………………... 19
7.1 Personal and professional approaches on social media…………………………………… 19 7.2 Different strategies and approaches for different social media channels………………… 20
7.2.1 Facebook…………………………………………………………………………………… 21 7.2.2 Instagram…………………………………………………………………………………... 21 7.2.3 YouTube…………………………………………………………………………………… 22 7.2.4 Twitter………………………………………………………………………………………. 22
7.2.5 Summary of the different approaches for the different social media channels……... 23
7.3 Negative aspects of using social media in a political campaign…………………….......... 23 7.4 A mobilization factor for the party………………………………………………………………24 7.5 Can a successful social media campaign contribute to a better result in an election?......24 7.6 Branding and presenting the ideology…………………………………………………………26 7.7 Smaller and bigger parties in communicating on social media……………………………..27
8. Analysis………………………………………………………………………………………………..29
8.1 Personalization…………………………………………………………………………………..29 8.2 Mobilization……………………………………………………………………………………….30 8.3 Branding………………………………………………………………………………….…..30
8.4 Critical discussion of social media use in campaigning…………………...…………….31
9. Conclusion……………………………………………………………………………………….. 31
1. Introduction
In this chapter, there will be a background of the subject presented and a specification of what this study strives to be will be explained. This chapter is meant to give the reader a better entrance to the subject that is going to be researched throughout the study. There will also be a purpose presented, a description of the research questions that will lay the ground for our thesis, and the outline of the study will be presented.
This is an interesting subject due to the fact that social media has become an essential part in the way politicians communicate and interact with their followers. In the relatively short amount of time that these media platform has existed, it has become one of the more obvious ways of communicating with the possible electors in a more interactive way than previously possible. What is hoped to be brought to light with this study and what is important to communicate is the work that goes on behind the social media accounts and what is uploaded on these channels with the help of the communicators and media strategists.
Campaigning is an integral part in politics when discussing its affect on people. Political campaigning and the following result parties get in the election process is a consequence of the work made in the campaign. This is one of a few phases in politics where it is possible to measure how well the work in the politicians is interpreted by the general public and the electors. This essay therefore find it relevant to analyze and cover this part of the political work in order to find contributions to the final result in an electoral process. When analyzing campaigning in relation to the political parties social media work different factors can be found in order to see how the two phenomenons coalesce together in order to achieve the best final result as possible. To be clear of what is signified as a campaigning process in this study, it will refer to the four years between elections and the finish of the campaign right before the election. As social media is a constant factor of news feed, we feel that only the campaigning finish is not enough to analyze what the politicians want to post on their channels.
1.2 Research questions and problem definition
What this essay strives to research is how the growth of social media and new technologies in
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general have affected the way politicians through communicators market themselves online. The research will try to find how the social media has changed the way of campaigning and presenting political parties online and if there is an ongoing work behind the actual candidate in planning of how to represent the candidate for the ideology at hand and if there is a strategy behind how all politicians are supposed to enhance specific features to better get a big base of followers online.
Social media has not only become a way to present the parties main points, but also to market and brand the candidate representing the ideology. It is an interactive medium leading to an easier way to directly answer and discuss not only with colleagues but also the electors. To better be able to create a focus to fall back on throughout this research, a few research questions have been formed.
This study attempts to answer the following research questions:
- Do the strategic work from a communicator affect what is published on the politicians personal account and the official party account, and to what extent?
- How do the communicators of Swedish political representatives use social media? Do they express their communication in a personalized manner or focus mainly on the professional part of their assignment?
- What are the most important aspects in communicating through social media?
With this it is meant to come to a conclusion on what the evolution of social media has meant from the perspective of communicators, media strategists and also of the politicians in their campaign strategies. What doors that have been opened as a way of communicating directly with possible electors and what positive and negative aspects have come up as it is an ever available and open forum for all to participate in. How much of what is published that is from the actual politician and how much is directed from a communicator that is read by their followers on social media is going to be researched in this study. How the planning behind the publishing on both personal and official party accounts is manifested and what is taken into consideration in this planning is also something that will be researched in the empirical work of this study. The research will strive to find answers as to what is most focused on by the strategists and the communicators - whether it being them showing a more personal version of the politician to create a possible way of easier connection for
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the followers, or a professional approach more focusing on the political standpoints in current events. To be able to understand how the media strategists and communicators work with what to publish on the accounts, we need to know how big their role is in this part of their work and how much they can affect what is published. After that we are able to find out what it is that they find to be of most value to present in their strategy, how they form it and in what ways the politician is presented in the most lucrative way, if a personal or professional approach is more used.
When using strategies for social media, it might differ in the major parties in Sweden, like the social democrats and the Moderates, and the smaller parties like the Feminist party, if they do or do not have media strategists and communicators that are hired to work with what is posted on their social media channels. It might differ in the way that strategist and communicators value the tool of social media in the Swedish campaigning system and the possible negative aspects of this evolution. An interesting aspect to see at the end of this study is whether the opinions from the communicators and the media strategists differ on how important the social media channels are or that the social media followers of a politicians are strictly there for entertainment purposes.
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2. Purpose and objective
The purpose of this study is to try and present the way communicators work behind the social media accounts of the official representatives (in this case politicians and official accounts) on social media channels. How communicators and media strategists within the parties present a plan on what to express, how to handle the communication with the public and what should be expressed and withhold within the frames of the person to portray. Essentially this is a study on the work that goes on behind the social media accounts, what the followers of politicians gets to see and what strategy lay behind it. It will be researched to what extent communicators have control over what will be published, how the balance between professional and personal posts is measured and for what purpose they use social media in general. The work behind the presentation of politicians and how social media has evolved it.
2.1 Outline of the study
The outline of this study will be presented in a traditional manner where the background and the situation of the Swedish campaigning landscape will be described. There will be a short presentation of the four major social media platforms that are as of today mostly utilized by Swedish politicians and in what way previous research states that they should best be utilized. After this there will be a short summary on why social media has such a vast part in communication and an important tool maintaining the public interest for the political situation in Sweden between the electoral periods, thus making the four years in between as important campaigning periods.
2.2 Context of the study
The study will try to find answers to how social media is utilized by communicators as a tool in the four years between elections and in the actual electoral campaigning period. This is to be able to make the politicians connect with more people in a different manner than possible before, since the interactivity that is on social media creates a possibility to establish a bond between the politician and the electors. Social media provides the opportunity for the politicians to show a more personal side of themselves. Social media is available for the followers at all times, and being personal on accounts can give the feel of being unfiltered as opposed to news feed of the media, thus giving the impression of a personal bond. The study will aim to find how social media works as a tool of bridge building for the politically active people and how the communicators behind these accounts plan for
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the way it is to be used. The purpose of the essay will be to try to present the way a strategic plan is presented for the politicians before starting to use the accounts, and how these strategies might take form. It will also be researched what the communicators feel are the strongest privileges in having the ability to use social media is and how they think it has affected the way of campaigning both in positive and negative way.
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3. Background of the subject
This chapter is a presentation of the evolutionary process of social media and new technology to provide a more grounded understanding of why this evolution has changed the communication in politics of today. Together with a shorter description of the electoral system in Sweden this will build a better based understanding to our stand point of this study.
3.1 Background of social media and new technology New technology and social media has been through a rapid evolutionary process, in which vast changes in the way we live our everyday life has been revised. The availability not only of news, but of official people through social media enables the public to follow them on a daily basis. Social media allows contact between all people which increases the availability of the politicians and their personal life, as they have become even more public than before. This equals a change in the way people communicate with each other, in how they get their daily news. However, what will be focused on in this study is the change in how people can now get their information from their own choice of politicians and the portrayal of the politicians online.
The role as a representative of an ideology has become more public due to the evolution of social media. The public can now chose who they want to follow and thereby get information from, so the pressure of maintaining a good appearance is constant. The followers have the power to choose who they want to follow, but the communicators and the media strategists can use this as tool just as well. It is a quick and interactive way of communicating with the people that they want to have by their side, and it gives the opportunity for a new way of campaigning. The politicians now have a new way of presenting themselves, and the communicators are able to better strategically plan how they want to portray their politician.
The development of new technology almost ensures that one election will differ from another in the way the media landscape is during that particular time (Gulati, 2010). In the 1954 American election there was a large shift in the media landscape, when the television succeeded as the primary medium to provide its public with information and messages surrounding the election (Gulati, 2010).
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Before the invention of the television the radio was the only way for the public to get a direct connection with the candidates or the politicians, except for seeing them live during gatherings in public spaces (Spiller & Bergner, 2011). That is why the Republican side chose to dedicate the largest part of their campaign budget in radio campaigning, because of the direct communication it offers (Spiller & Bergner, 2011). The entrance of the television resulted in a whole new level of personal connection from the candidates to the public, through an instant and direct medium (Spiller & Berger, 2011). Television is still one of the leading and largest channels for information (Spiller & Berger, 2011). However today the Internet has taken over the role of videos, since YouTube provides the possibility to reach a larger amount of people through sharing videos on other social media platforms through linking and sharing of clips added by the politicians or by other accounts (Harvey, 2014). Social media has become somewhat of a spin off product of the Internet. This has become the easiest way for the politicians to spread messages as a press conference or a speech can be uploaded and shared both in text and video (Spiller & Bergner, 2011).