Sleeping Beauty Salon Limited Strip Wax Treatment Protocol

This treatment protocol has been devised by your company trainer and salon management team to aid you in performing your waxing treatments to the highest standard for complete client satisfaction. This protocol should be followed carefully and should only be adapted or changed if doing so has been discussed with your manager. There may be a few instances where adaptations have to be made, a few examples may be:

 If a client has a contra-indication which causes you to do so  At the client’s request i.e. missing out the middle of the eyebrows or missing out the middle of the top lip  If a client has experienced lifting of the skin or has had a burn on the area previously  If the client is particularly sensitive to tweezing and requests you not to do so

These are a few examples of when adaptations can be made or requested. If this is whilst you are in a treatment then you may wish to use your initiative and go ahead with the adaptation. If at any point you are unsure as to whether to continue with the adaptation, consult a team leader/manager first.

Any adaptations to treatments or requests made by a client should be noted on the client’s record card so that the next therapist who treats that client fully understands the adaptation made and what they should do in order to carry the treatment out in the same way.

Please pay particular attention to those clients who have contra-indications to treatments. Some clients may have a condition that you will want to record but actually doesn’t affect the area that you are treating, for example, if a client has varicose veins in his/her legs but he/she is getting facial waxing done or if the client has high blood pressure but this is medicated and fully under control. You may want to check the/she feels well today but that particular contra-indication would not prevent you from doing a waxing treatment on him/her. Whereas a client who comes for a waxing treatment and is medicated for a condition such as thinning blood you would not treat them for an area where bruising may occur i.e. Bikini or Inner Thigh.

If at any point you are un-sure as to whether you should treat a client who has a contra-indication you should discuss this with a manager prior to performing the treatment. It may be that we would need to obtain medical permission before we would treat that client. This is fully our responsibility to do and under no circumstances should clients be treated who are fully contra-indicated to the treatment they are having done. The reasons should be explained to the client so that he/she understands that it is for his/her own well-being.

Contra- Indications & Client After-Care Advice

It is recommended that people with certain conditions/ illnesses do not receive treatments. These are what are known as contra-indications (a condition that makes waxing inadvisable and would therefore prevent a treatment from taking place). Contra-indications can be total, local or medical.

Total Contra-indications

 Skin disorders/diseases  Urinary infections/diseases  Hypersensitive skin  Contagious skin conditions. Wait for the condition to clear before waxing  Thin or fragile skin; this can cause bruising and tearing of the skin which could lead to infection  Allergies. Allergies to the ingredients – you must not proceed with treatment! Therapist should be particularly aware of lanolin, surgical spirit and tea tree allergies  Sauna/steam/heat treatments. Wait 24 hours as the pores are open are these treatments  Clients under medical supervision for e.g Type 1 Diabetes, Epilepsy, Cancer. Cleint’s GP’s advice should be sought before treatment can take place. Written authorisation preferred.

Local Contra-indications

 Raised moles or skin tags. Wax should not be applied directly over these areas  Abrasions, bites, bruises or broken skin. Avoid waxing areas until healed  Varicose veins. Do not wax over affected areas  Scar tissue (2 years for major operations and 6 months for small scars)  Sunburned, prickly skin, irritated or areas with open skin cannot be waxed  Recent piercings or tattoos  Infected ingrown hairs  Cold sores  Eye infections

Before Treatments

 You must wait a minimum of 7 days before waxing after a light chemical peel or Micro-dermabrasion  Waxing cannot be performed if you have been on a sun bed the same day or been sun bathing  Waxing cannot be performed if you have had laser skin resurfacing within the past year  Waxing cannot be performed if you have had a physician administered peel within the past two years

After Treatments

Aftercare and homecare advice should be given to the client after the treatment for waxing. This is:

 Keep the waxed area clean, and avoid heat and friction for the next 24-48 hours.  No hot baths or showers (cool to lukewarm water only).  No saunas, hot tubs or steam treatments.  No tanning (sunbathing, sun beds or fake tans).  No sport, gym work or other exercise  Avoid scratching or touching the treated area with unwashed hands.  Wear clean, loose fitting clothes.  Avoid swimming in chlorinated pools.  Do not apply deodorants, body sprays, powders, lotions or other products to the area, other than those recommended by your therapist.  To soothe and protect the skin, apply an antiseptic cream to the waxed area regularly for 3 days following your treatment. Always wash your hands before applying any product.  To prevent ingrown hairs: starting a few days after your appointment, gently scrub the skin 3 times a week in the bath or shower using a loofah or exfoliating mitt. Also moisturise the area every day, which will keep the skin supple and help new hairs to grow through normally.

After Care Products

Clients should be given advice after having waxing treatments performed. This includes products that the client can or should use to aid the skins recovery and prepare the skin for continuous waxing treatments. These products are listed below:

Sterex Small Aloe Vera Gels –Pure aloe vera to sooth the skin Gi Gi Post Wax Cooling Gel – Contains cucumber, aloe vera, glycerine and menthol to sooth the skin and reduce redness. Gi Gi Slow Grow- contains argan oil for deep extensive moisture; it helps to minimize appearance of hair re- growth. Skin Doctors Ingrow Go-Contains: Isopropyl Alcohol - antibacterial to help clear out infected pores , Propylene Glycol - to deliver moisture through the skin , Acetylsalicylic Acid - anti-inflammatory to reduce the swelling associated with ingrown hairs, Glycolic Acid -a mild exfoliant that removes dry skin cells and reduces redness Lycon Ingrow Xit-mildly exfoliates, decongests and helps minimise the appearance and discomfort of ingrown hairs. At the same time, it soothes angry-looking red spots and moisturises. Elemis Body Detox Skin Brush-Made of high quality Cactus bristles that assist the internal system by kick-starting the circulation and sweeping away dead skin cells - perfect for exfoliating the legs and knees to prevent dryness and ingrown hairs. Elemis Skin Nourish Body Lotion- Contains concentrated milk protein, soothing oat kernel and nourishing camellia, macadamia and jojoba oils to replenish dry skin, whilst softening and balancing the PH. Elemis Skin Nourish Body Scrub-contains natural exfoliators of rice, bamboo and bora bora sand to gently polish the skin, whilst sweet almond, macadamia, and wheat germ oils nourish and condition. An exquisite milk protein base rich in vitamins is combined with organic oat extract to help leave skin feeling soft, supple and velvety smooth.

General Waxing- Full & ½ Leg, Basic Bikini, Under Arm

Treatment

1. In order for you to carry out your treatment you will need to have your treatment room prepared prior to taking your client in. You will need to have all equipment prior to commencing your treatment so that everything you need is to hand. The equipment you will need is:

 Towels (how many and the size dependant on  Wax Pot equipped with a sufficient amount of wax the area you are treating) for the areas you are treating  Pre Wax Lotion/Gel  After Wax Lotion/Oil  Disposable Wooden Spatulas  Paper Wax strips (if strip wax)  Talc  Disposable Pants (if bikini area)  Barbicide Jar with sterile tweezers/scissors  Vinyl Gloves( for bikini/underarm)  Tissues for protecting underwear  Body Brush

2. The therapist should check the clients record card paying particular attention to contra-indications, allergies and sensitivity. 3. The therapist should confirm with the client the area/areas that they are having treated. If the client has never had a waxing treatment before the therapist should fully explain the treatment to the client. 4. If it is a half leg wax the therapist should explain to the client that this will include their knee on the front of the leg and up to the back of their knee on the of the leg 5. If full leg the therapist should explain that this will not include their bikini area unless requested and a further charge will be added to the cost if it is required. 6. The therapist should explain to the client what clothes they should remove and what way they should get on to the bed. They should then leave the client for a few minutes and explain that they are allowing them time to get organised and will return in a back to the treatment room in a few minutes. 7. If the client is having Underarm or bikini waxing done then the therapist should wear disposable gloves to perform all aspects of the treatment including preparing the area. 8. The therapist should prepare the area that they are treating by applying pre-wax to the area, if it is ½ leg or full leg the area should then be exfoliated using the body brush. Talc should be applied to the treatment area. If the area is very dry pre wax oil should be applied before the application of talc. 9. The therapist should firstly check the temperature of the wax on their wrist before applying the wax on the client. 10. Apply the wax using a disposable spatula; the wax should be applied in long thin strips with the spatula at a 45° angle going in the direction that the hair is going, this will allow the wax to be applied thinly to avoid tugging when removing the strip and it will allow the hair to be removed without breaking the hair on the surface of the skin. Do not re dip the spatula that you are using on bikini and/or underarm, a new spatula should be use for every application of wax on these areas for hygiene reasons and to prevent cross contamination. 11. To remove the wax; apply a paper strip over the wax and press firmly on the strip and rub over it quickly. Pull directly back on the strip, firmly supporting the skin around the strip and quickly pull it off. The skin will have to be stretched in order to prevent bruising or lifting of the skin. The strip can then be reapplied to the area to remove any excess wax that has been left on the area. 12. You should continue to repeat steps 10 and 11 until all of the hair is completely removed from the area. 13. The therapist may have to tweeze to remove any small/short hairs from the area. 14. The therapist should gently massage in after wax lotion or oil to the area for a few minutes after the treatment to relax and soothe the client.

Bikini Waxing & Intimate Waxing- Using Strip Wax

Treatment

 Towels (how many and the size dependant on the  Wax Pot equipped with a sufficient amount of wax area you are treating) for the areas you are treating  Pre Wax Lotion/Gel  After Wax Lotion/Oil  Disposable Wooden Spatulas  Paper Wax strips (if strip wax)  Talc  Paper Pants  Vinyl Gloves  Barbicide Jar with sterile tweezers and scissors  Tissues cut into strips  Hygiene Wipes

Basic Bikini BB Basic Bikini- The therapist should remove the hair from the inner thigh area up to the basic pant line.

High Bikini

High Bikini- The therapist should get the client to pull her pant line in further than the natural pant line and remove the hair from the inner thigh up to the pant line.

Brazilian- The therapist should get the Brazilian client to wear disposable pants. They should be pulled in or cut so that there is a ‘landing strip’ left. All of the hair up to the strip line should be removed. This should be taken in tightly and should be the same size of strip from the top to the bottom of the pubic area. The top of the strip should be tidied so that it is straight, This can be taken down as far as the client wants.

Intimate Waxing- Senior Therapists Only

A Play boy wax can leave any shape or size of strip at the top. As Playboy Hollywood long as all other hair is removed

Playboy & Hollywood Wax

The therapist should get the client to wear Strip that should disposable pants. All hair from the pubic area Be left should be removed including, inner thigh, upper pubic area, inner lip area and underneath including the bum area. If the client wants a playboy wax then a thin strip should be left on the pubic bone area and all other hair should be removed.

5. The therapist should explain to the client what clothes she should remove and how she should get on to the bed. The therapist should then leave the client for a few minutes and explain that she is allowing her time to get organised and will return in a back to the treatment room in a few minutes. 6. The therapist should wear disposable gloves to perform all aspects of the treatment including preparing the area. 7. The therapist should prepare the area which she is treating by applying pre-wax to the area or pre wax oil if the skin is dry or there have been problems with lifting or bruising. Plenty of talc should be applied to the treatment area. 8. The therapist should firstly check the temperature of the wax on their wrist before applying the wax onto the client. 9. Apply the wax using a disposable spatula. The wax should be applied in thin strips with the spatula at a 45° angle going in the direction that the hair is growing. This will allow the wax to be applied thinly to avoid tugging when removing the strip and it will allow the hair to be removed without breaking the hair on the surface of the skin.

NO DOUBLE DIPPING DO NOT RE-DIP THE SPATULA THAT YOU ARE USING ON BIKINI AND/OR UNDERARM. A NEW SPATULA MUST BE USED FOR EVERY APPLICATION OF WAX ON THESE AREAS FOR HYGIENE REASONS AND TO PREVENT CROSS CONTAMINATION. YOU CAN USE EACH END OF ONE SPATULA BY USING A STRIP OF TISSUE OVER THE WAX YOU HAVE USED AND THEN ROTATING TO USE THE CLEAN END FOR THE SECOND DIP BEFORE DISPOSING OR YOU CAN USE A BRAND NEW SPATULA FOR EACH DIP. THIS IS EXTREMELY IMPORTANT!

10. To remove the wax, apply a paper strip over the wax and press firmly on the strip and rub over it quickly. Pull directly back on the strip, firmly supporting the skin around the strip and quickly pull it off. The skin will have to be stretched in order to prevent bruising or lifting of the skin. The strip can then be reapplied to the area to remove any excess wax that has been left on the area. 11. You should continue to repeat step 10 until all of the hair is completely removed from the basic bikini area. 12. Moving further into the bikini area for Brazilian and intimate waxing, the therapist should apply the wax in smaller strips removing a small amount of hair at a time. It is particularly important at this point that the wax is applied only in the direction that the hair is growing. The hair on the inner pubic region grows in many directions. Applying a small amount of wax in this way will prevent the breakage of the hair therefore preventing short hairs being left and in-grown hairs occurring as the hair grows back. 13. The therapist should not use a full wax strip for the inner pubic area, smaller strips should have been prepared prior to the to the treatment as shown below:

Small quarter strips for Half strips for the top inner lip and outer lip pubic area and pulling in area tight for Brazilian

14. The therapist should use these smaller strips. The use of these strips and the stretching of the skin by the client and the therapist will prevent tugging, bruising and the lifting of skin. The wax and strip should only be applied to the area once, otherwise the skin may lift if it is reapplied especially on the inner lip area. 15. These steps should be continued until all hair that is required to be removed (dependant on the type of wax that the client has requested) has been successfully removed from the area. 16. The therapist may have to tweeze the smaller/shorter hairs from the area so that the bikini area is completely hair free. If this is the case and the hairs are strong and dense or the skin is very sensitive you should recommend hot wax to the client. 17. After wax or Aloe Vera should be applied to the area after the treatment has been completed.

Eyebrow Shaping

Treatment 1. In order for you to carry out your treatment you will need to have your treatment room prepared prior to taking your client in. You will need to have all equipment to hand prior to commencing your treatment so that everything you need is to hand. The equipment you will need is:

 Wax Pot equipped with a sufficient amount of wax  Pre Wax for the areas you are treating  After Wax Lotion or Aloe Vera Gel  Disposable Orange wood sticks or spatulas split  Eyebrow Comb into two or mini brow spatulas  Eyebrow Paper Wax strips (if warm wax)  Talc  Barbicide Jar with sterile tweezers

2. The therapist should check the client’s record card paying particular attention to contra-indications, allergies and sensitivity. 3. The therapist should confirm with the client the area which she/he is having treated. If the client has never had a waxing treatment before the therapist should fully explain the treatment to the client. You should confirm what shape she/he would like her/his eyebrows to be and whether or not she/he has had any previous problems with eyebrow waxing i.e. lifting of skin or burns. This will help to determinate whether the client is suited to have waxing done, sensitivity and what precautions you can take to avoid this from happening again. 4. If the client has never had her/his eyebrows shaped before or she/he would like them reshaped, firstly the therapist should measure the client’s eyebrows as below:

Highest Point - Determines where the eyebrow should Arch. This is only if the natural shape has not been altered by waxing on top of the brow. Corner of Nose to Inner Corner of the Eye to determine how far in from the centre of the brows the hair should be removed

Corner of the Nose to the Outer corner of the eye for length of the eyebrows

5. The therapist should use the orange wood stick/spatula to measure from the corner of the nose through the inner corner of the eye and up to the eyebrow. This determines how far in from the centre of the eyebrows the hair can/should be removed. This should be shown to the client using a hand mirror. 6. The therapist should check the temperature of the wax on her own wrist. 7. The therapist should remove the hair that is on the inner to the centre part of the brow from where the wood stick sits as shown in the diagram. The shape should follow the natural shape of the eyebrow and should not look squared unless this has been requested by the client. 8. The therapist should do this by applying a small thin layer of wax to the centre of the brow. An eyebrow strip should be applied and pressed and rubbed firmly. The client’s skin should be stretched and supported with the therapist’s other hand whilst the strip is pulled back on itself.

DOUBLE DIPPING – IF BLOOD SPOTTNG OCCURS DO NOT DOUBLE DIP THE SPATULA. USE A NEW ONE FOR EACH APPLICATION OF WAX. THIS IS EXTREMELY IMPORTANT!

9. The second part of the eyebrow is the highest point where the eyebrow naturally arches. The therapist should measure this by placing the wood stick from the corner of the nose, through the centre of the eye and over the top of the eyebrow as shown above. The arch or the highest point of the brow should be where the orange wood stick sits on the eyebrow. 10. The therapist should apply again a small thin layer of wax under the natural arch of the eyebrow. The desired thickness should have previously been discussed with the client. Small strips will prevent taking too much away and leaving the client’s eyebrows too thin. This part under the arch should be done in 3-4 smaller strips and should be fully supported and stretched by the therapist. Do not apply the wax too far down onto the lid of the eye. This will cause the skin to lift. 11. The third and last part of the eyebrow to be shaped is the end of the brow. This will determine the length of the eyebrow and should be measured by running the wood stick from the corner of the nose up through the outer corner of the eye and onto the brow. There will usually only be a small amount to remove, if any, and usually only if a client has never had her/his eyebrows waxed previously or for a long time. It is important not to remove too much of the ends of the client’s eyebrows because it will make them too short and look unnatural. This is the part of the eyebrow that tends to not fully grow back. 12. The therapist should apply a small amount of wax to the lower corner and as with previous steps it is crucial to stretch the skin so as not to cause lifting to the skin. The therapist should apply the strip and firmly press and rub before pulling the strip back on itself. It is normal protocol that eyebrows are tapered out slightly thinner at the ends. This should be discussed with the client so that too much hair is not removed and the client is left happy with the thickness of the brow. 13. If at all unsure of how much to take away always discuss with the client prior to applying wax and removing any of the eyebrow. 14. Once the waxing has been done the therapist should remove any hairs that were too short for the wax to remove by tweezing. This may be uncomfortable for the client so the therapist should explain this step to the client. The therapist should use a cold cotton wool pad dampened with rose water to soothe the area while tweezing. 15. Once the therapist is happy with the shape and this has been shown and checked by the client - apply after wax lotion/gel or aloe vera to the area. Never apply surgical spirit, witch hazel or any other astringent product to the waxed area.

Upper Lip Waxing

To wax the client’s upper lip area, the same treatment protocol found above for eyebrow shaping should be followed. The only difference between waxing the two areas is there are no measurements needed. The same preparation and treatment should be performed. A diagram of how to wax an upper lip is shown below:

Start with the corners of the lip; the wax should be applied in a thin layer going with the direction the hair is growing.

Next step is to remove the hairs from the main part of the top lip. The wax should be applied downward and removed by pulling directly back on itself.

This section should be applied in the same way as the previous strip.

The middle of the lip is the most sensitive. Clients find this the most uncomfortable and they may ask you to leave it out.

Propil- Growth Inhibitor Treatment

This treatment is an add-on treatment that clients can have after being waxed. It can be used on the face as well as the body. It is used to reduce and slow down the re-growth of hair.

This add-on treatment should be added in to the waxing treatment at the end of the treatment at the step where the therapist would apply after-wax to the area that has been treated.

The following protocol should be followed after the waxing treatment has been done instead of applying the normal after-wax to the area:

1. The therapist should take 1 propil serum concentrate and firmly turn and press on the stopper with the thumb. This will release the active powder into the serum. The therapist should shake well to obtain a uniform solution and withdraw the stopper from the bottle to fix the applicator. 2. The therapist should remove the small stopper and press firmly on the applicator. This will enable the therapist to distribute the serum on the parts of the body that have been waxed. The therapist should massage in the serum with gentle, light movements. 3. To ensure complete absorption, massage in for several minutes until fully absorbed. 4. After the concentrate is fully absorbed the therapist should apply a small amount of Propil Expert Cream to the area, again using light massage movements.

Because of its strong concentration of active ingredients the Propil Serum must be used completely after opening and should be mixed directly before it is used. If there is any extra left at the end of the treatment you should give this to the client to take home with them. This should be used on the evening of the treatment whilst the ingredients are still active.

Normal aftercare advice for waxing should be followed after this treatment. The therapist should advise the client of the aftercare advice and should inform the client that they should use the Propil Expert Cream at home morning and evening every day in between treatments.