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Data Mart and Reporting Guide

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Data Mart and Reporting Guide Data Mart and Reporting Guide Version 7.1.1 Broadband Care Manager (BCM) 7.1.1 Data Mart and Reporting February 2012 Copyright © 2000–2012 Alcatel-Lucent [http://www.alcatel-lucent.com]. All rights reserved. Legal Notice Alcatel, Lucent, Alcatel-Lucent, the Alcatel-Lucent logo, Motive and the Motive logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. PID 3JB-15001-AAAI-PCZZA Contents Preface .......................................................................................................................... xi About this guide ............................................................................................................. xi Conventions .................................................................................................................. xii Support and contact information ...................................................................................... xiii Introduction to Data Mart and Reporting ...................................................................... 1 1 The Motive Data Mart and Reporting solution ....................................................................... 3 Installing or Upgrading the Data Mart and Publishing the Standard Reports .............. 7 2 Performing a fresh Data Mart installation ............................................................................. 8 Preparing the database ................................................................................................. 10 Installing and configuring Oracle 10g client software ......................................................... 13 Installing Cognos DecisionStream on the Data Mart runtime host ........................................ 17 Running the Data Mart installer ..................................................................................... 21 Installing Cognos Data Manager 8.4 on the Data Mart runtime host ...................................... 33 Installing the Motive Reporting Console and related software ............................................. 37 Upgrading from DecisionStream 7.1 to Data Manager 8.4 ...................................................... 55 Upgrading the Data Mart from 6.1 to 6.1.1 .......................................................................... 55 Upgrading the Data Mart from 6.1.1 to 6.1.2 ........................................................................ 60 Upgrading the Data Mart from 6.1.2 to 6.1.3 ........................................................................ 62 Upgrading the Data Mart from 6.1.3 to 6.1.3.1 ..................................................................... 64 Upgrading the Data Mart from 6.1.3.1 to 6.1.3.2 ................................................................... 65 Uninstalling the Data Mart or Reporting Console ................................................................. 66 Uninstalling the Reporting Console ................................................................................ 66 Uninstalling the Data Mart packages ............................................................................... 67 Manually upgrading or pre-creating the Data Mart schema (optional) ...................................... 68 Restoring schemas from backups ....................................................................................... 70 iii Data Mart Configuration and Maintenance ................................................................. 71 3 Running ETL flows .......................................................................................................... 72 The loader script ......................................................................................................... 72 The run_initial_load.sh batch loader script ........................................................... 73 Scheduling ETL scripts ................................................................................................. 75 Reject files ................................................................................................................. 75 Rerunning the ETL for historical data ................................................................................. 76 Correcting historical data ................................................................................................. 76 WORKFLOWSTAT filtering ............................................................................................... 76 Testing filter rules ........................................................................................................ 76 Implementing filter rules .............................................................................................. 79 Segmenting subscribers ................................................................................................... 79 Data Mart ETL parameters ............................................................................................... 82 Using Motive Reporting ............................................................................................... 99 4 Configuring the Service Metrics Dashboard ........................................................................ 100 Creating custom reports ................................................................................................. 102 Localizing reports ....................................................................................................... 103 Adding reports to the Reporting Console .......................................................................... 103 Removing reports from the Reporting Console ................................................................... 105 Printing and exporting reports ......................................................................................... 105 Configuring Crystal Reports Server for email report distribution ............................................ 106 Service Metrics Dashboard Report Reference ........................................................... 109 5 The adoption report ...................................................................................................... 110 The adoption details report ......................................................................................... 110 The Install Status and Install Status details reports ............................................................. 111 Self Service Usage and Self Service Usage details reports ..................................................... 112 Phone Channel Usage and Phone Channel Details reports ................................................... 112 The Raw Data spreadsheet .............................................................................................. 112 Report reference ........................................................................................................ 115 A Service Metrics Dashboard reports ................................................................................... 116 Dashboard Adoption ................................................................................................... 116 Dashboard Adoption Detail .......................................................................................... 116 Dashboard Summary ................................................................................................... 117 Install Status ............................................................................................................. 117 iv Install Status Detail .................................................................................................... 117 Migration Report ........................................................................................................ 118 Phone Channel .......................................................................................................... 118 Phone Channel Detail ................................................................................................. 118 Self-Service Channel ................................................................................................... 119 Self-Service Channel Detail .......................................................................................... 119 Managed settings reports ................................................................................................ 120 Managed Settings Attribute Summary ............................................................................ 120 Managed Settings Display Group Summary ..................................................................... 120 Phone support reports ................................................................................................... 121 Call Deflection ........................................................................................................... 121 Call Detail Record ...................................................................................................... 121 Call Flow Tuning ........................................................................................................ 121 Call Hang Up Report .................................................................................................. 122 Call Summary Activity Report ....................................................................................... 122 Remote control reports .................................................................................................
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