View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by City Research Online City Research Online City, University of London Institutional Repository Citation: Aversa, P., Cabantous, L. and Haefliger, S. (2018). When decision support systems fail: insights for strategic information systems from Formula. The Journal of Strategic Information Systems, doi: 10.1016/j.jsis.2018.03.002 This is the accepted version of the paper. This version of the publication may differ from the final published version. Permanent repository link: https://openaccess.city.ac.uk/id/eprint/19243/ Link to published version: http://dx.doi.org/10.1016/j.jsis.2018.03.002 Copyright and reuse: City Research Online aims to make research outputs of City, University of London available to a wider audience. Copyright and Moral Rights remain with the author(s) and/or copyright holders. URLs from City Research Online may be freely distributed and linked to. City Research Online: http://openaccess.city.ac.uk/
[email protected] WHEN DECISION SUPPORT SYSTEMS FAIL: INSIGHTS FOR STRATEGIC INFORMATION SYSTEMS FROM FORMULA 1 Paolo Aversa, Laure Cabantous, Stefan Haefliger Cass Business School, City, University of London Forthcoming in The Journal of Strategic Information Systems ABSTRACT Decision support systems (DSS) are sophisticated tools that increasingly take advantage of big data and are used to design and implement individual- and organization-level strategic decisions. Yet, when organizations excessively rely on their potential the outcome may be decision-making failure, particularly when such tools are applied under high pressure and turbulent conditions. Partial understanding and unidimensional interpretation can prevent learning from failure.