Duty of Care—our commitment to you Other services available at & Medical We will endeavor at all times to provide you with a Centre safe, reliable service that treats you with dignity and Hoveton & Wroxham Medical Travel clinic including Yellow Fever immunisation respect. However, if you feel that we have failed to Annual monitoring of chronic illness Centre Patient Information provide you with this service please ask to speak to the Flu clinics starting in September/October annually Practice Manager or pick up a complaints leaflet at Routine vaccinations childhood/national programs/occupational Leaflet reception. Our complaints process complies with Na- Private medical examinations tional NHS criteria and is regularly updated. Equally if Smoking cessation Drs Singh, Fowler, Morley, Dernedde & Brookings Maternity services you would like to make positive or constructive com- Child health surveillance ments please ask our receptionist for a form or go to Family planning and cervical screening NHS Choices www.nhs.uk and browse to this surgery. Patient Participation Group—Please ask for details Carers Group for people caring for loved ones with Alzheimers Our Practice area is: and Dementia

Ashmanhaugh, , Beeston St Lawrence, From our Broads Suite , Brook Park, , , Hoveton, Physiotherapy (NHS and private) Irstead, , , , , Hearing services (NHS) Tunstead, Woodbastwick, Wherry Gardens and Wrox- Mental health/Wellbeing consultations (you can also self refer) ham Ultrasound investigations (by NHS referral) Hypnotherapy (private service) In addition if you are an existing patient and move to Aortic aneurysm screening (via NHS invitation) Hoveton & Wroxham Medical Centre Osteopathy (private service) the following villages we can continue to look after you: Road Acupuncture (private service) Hoveton

Coltishall, Heggatt, Horstead (other than Mill House), NR12 8DU From the Community Unit Little Plumstead and Tel : 01603 782155 Named GP Leg ulcer clinic E.mail : [email protected] Continence clinic (Avocet Clinic) Website : At this practice you are registered with a named GP Podiatry (NHS) hovetonandwroxhammedicalcentre.nhs.uk Fax : 01603 777923 who oversees your care. From the Midwifery Suite (Direct Dial 01603 777928) Appointments also bookable through SystmOne

on-line please see our reception team for a If you need this leaflet in an alternative Midwifery Team base password Ante natal classes format please let our reception team

know The Partners Emergencies and the Duty Team Dr Clare Singh MB ChB DRCOG DCH MRCGP (Leeds Introduction 1993) Every day we have a duty team comprising of a GP and The practice aims to provide an excellent quality of care Advanced Nurse Practitioner who will see patients who Dr Viv Fowler MB Bchir DRCOG MRCGP (Cambridge for its around 9000 patients. The practice is involved 1989) with the GP trainee programme and has between 1 and need to be seen that day. You will get the treatment you need by either one of these clinicians, if you a require an Dr Matthew Morley MB BS DRCOG MRCGP ( 3 GP Registrars working at the surgery, under Partner 1995) supervision, at any one time. The practice also actively on the day appointment. takes part in research studies and medical student Dr Carsten Dernedde MSE(GER) MRCGP (Hamburg Dispensary and Repeat Medication teaching with the UEA Medical School. 1994) If you live at least 1 mile from your local pharmacy, our Dr Will Brookings MB BS MRCP MRCGP (London 2005) Opening Times dispensary will provide you with your medications (please see separate information leaflet). However, even if we Salaried GP 8.30am-6pm reception opening times Mon-Fri cannot dispense to you, we can still order your repeat Dr Mark Karaczun MB BS MPH BA ( 2009) 7am-6pm Nurse Practitioner and Phlebotomy clinics on prescriptions for you and have the prescription collected Advanced Nurse Practitioners Tuesdays and Thursdays (please use side entrance by a local pharmacy of your choice. until 8.30am) Mrs Benny Harston ANP and Nurse Manager Test Results If you need medical attention outside these hours Ms Caroline Mansfield ANP and Research Nurse These can be obtained from our Medical Reception Team please call 111. If you feel the condition could be from 1pm daily. Please leave at least three days after Ms Sara Bailey ANP life threatening please call 999. your test before calling us. Some tests take a little longer Ms Cleo Hale—Trainee ANP Satellite Consulting Rooms for the results to become available, but we are always Nursing Team happy to advise. Open access at Village Hall 2.30pm Mon- Mrs Marion Lodge Practice Nurse and Travel Clinic Nurse days. Please note that services are very limited, for Confidentiality and record sharing further details please call our Medical Reception Team. Mrs Janet Barker Treatment Room Nurse Under no circumstances do we share your information with third parties, that are not directly related to a legiti-

Ms Clair Barber Lead Health Care Assistant mate episode of care within the NHS, without your explicit Mrs Sharon Wright Health Care Assistant Home Visits consent. However, we do understand that it is some- times necessary for a family member to talk to us on your Management Team If possible please make your request before 10.30am if behalf, if you would like to give us the permission to talk you are too ill to come to the surgery. We encourage Chris Stace - Practice Manager to a nominated person(s), please ask our reception team the parents/carers of sick children to bring them to for a consent form. Sam Cole - Operations Manager the surgery to be seen as quickly as possible. Jordan Howard - Clinical Data Quality and Audit Lead

Samantha Buckley—HR & Governance Lead