Building better
Annual Report 2019 Strategic report Directors’ report Financial statements Building better... 1 Board of Directors 42 Independent Auditor’s report 46 Our business model 12 Directors’ report 44 Consolidated income statement 50 Our business model in action 14 Statement of Directors’ responsibilities 45 Consolidated statement of comprehensive income 51 Stakeholder engagement 20 Consolidated statement Housing market review 22 of changes in equity 51 Our strategy 24 Company statement of changes in equity 51 Chief Executive’s review 26 Statements of financial position 52 Chief Operating Officer’s review 30 Consolidated cash flow statement 53 Chief Financial Officer’s review 34 Notes 54 Principal risks and uncertainties 38 Corporate responsibility 40
We are a respected national homebuilder with a regional focus on family homes
Scotland Completions ASP (£000) Consented landbank Active sites 841 266 2,531 21 Glasgow +14% 0% -2% +24% Edinburgh
North Shields North Completions ASP (£000) Consented landbank Active sites Newton Aycliffe
1,328 227 5,368 33 Wakeeld Newton- +11% -3% +18% +10% le-Willows
Derby Midlands & South Completions ASP (£000) Consented landbank Active sites Worcester 1,329 262 5,734 29 +8% +3% +6% +16% Basingstoke
Front cover: Main image: Mulberry Fields, Southwater, West Sussex Bottom right: The new Miller Homes marketing suite more information at www.millerhomes.co.uk/corporate Left: Sovereign Park, Shrewsbury, Shropshire Strategic report Directors’ report Financial statements
Building better...
Teams Homes
Number of staff Average selling price (ASP) 1,009 £249,000 +11% 0%
Investors in People Employee engagement Number of homes sold Consented landbank Gold 94% 3,498 13,633 +10% +9%
For more information see page 2 For more information see page 4 Experiences Results
HBF 5 star rating for customer satisfaction Operating profit 5 stars £168m +11%
Number of online reservations Web visitors Operating margin Return on capital employed 478 2.4m 20.0% 31.5% +129% +52% -0.2% -1.9%
For more information see page 6 For more information see page 8
Miller Homes Annual Report 2019 1 Building better… continued
Debbie Whittingham Area Sales & Marketing Director, Yorkshire & Teesside
2 Miller Homes Annual Report 2019 Strategic report Directors’ report Financial statements
Building better teams
“I joined Miller Homes from within the industry just over a year ago. I was aware of the company’s excellent reputation and being part of the Miller Homes team has more than met my expectations. I have been very impressed by the positive culture, collaborative approach and genuine pride in producing a quality product and providing the highest level of service to our customers, as well as the opportunities that exist for career development for staff at all levels.”
Miller Homes Annual Report 2019 3 Building better… continued
Tim Hartwell Group Head of Design
4 Miller Homes Annual Report 2019 Strategic report Directors’ report Financial statements
Building better homes
“W e recently undertook a comprehensive review of our product portfolio to ensure our housetypes satisfy the lifestyles and requirements of today’s homebuyers whilst also providing efficiencies and scope to adapt to any future changes in the market. We have placed emphasis on maximising living space and creating greater opportunities for personalisation, which has ultimately resulted in an enhanced product range that will appeal to a wide range of buyers.”
Miller Homes Annual Report 2019 5 Building better… continued
Laura Martin Assistant Site Manager, Scotland East
6 Miller Homes Annual Report 2019 Strategic report Directors’ report Financial statements
Building better experiences
“O ur customers are at the heart of everything we do as we know that buying a home is probably the most significant purchase in their lifetime. Technology helps us to keep our customers up to date with every stage of their journey and we also understand the importance of the personal touch. We make sure they are directly involved in the more exciting aspects, one of which is meeting the site team and visiting their home for the first time during its construction.”
Miller Homes Annual Report 2019 7 Building better… continued
Chris Endsor Chief Executive Officer
8 Miller Homes Annual Report 2019 Strategic report Directors’ report Financial statements
Building better results
“2 019 was another successful year, culminating in the eighth consecutive year of growth for the Group. We achieved a record operating profit of £168m and opened a new regional office in Teesside ahead of plan, enabling us to increase our operational capacity to 5,000 units per annum. It was extremely satisfying to achieve an excellent set of financial results while at the same time maintaining high levels of customer satisfaction and employee engagement.”
Miller Homes Annual Report 2019 9 Building better results continued Key performance indicators
Revenue (£m) Average selling price (£000) Gross margin (%) £841m £249,000 25.0% +13% 0% -0.7%