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Product Correction Notice (PCN) Product Correction Notice # 1906S Product Correction Notice (PCN) Issue Date: December 12, 2016 Supplement 6 Date: December 12, 2016 Archive Date: NA PCN Number: 1906S SECTION 1 - CUSTOMER NOTICE Products Material Codes affected by this PCN: The following codes provide copies of CMS Server and the CMS Supervisor Web 700512605 CMS R17 Software DVD SPARC Load r17jd.d includes CMS Webclient cmsweb17jd.d 700512604 CMS R17 Software DVD X86 Load r17jd.d includes CMS Webclient cmsweb17jd.d 700512603 CMS R17 Software DVD LINUX Load r17jd.d includes CMS Webclient cmsweb17jd.d Copies of the CMS Supervisor Mobile App are available for free device download at iTunes store. Copies of CMS Supervisor PC Client, Terminal Emulator and Network Reporting are available for free download at http://support.avaya.com. R17 versions of the desktop PC client software are REQUIRED for use with CMS R17. The following will ship with new system orders: CMS Supervisor PC Client R17 LA_31 (this includes Terminal Emulator) CMS Network Reporting R17 LA_31 When available, the latest bug fix versions of CMS Supervisor PC Client and CMS Supervisor Mobile App should be used. Copies of CMS Supervisor PC Client, Terminal Emulator and Network Reporting are available for download at http://support.avaya.com. Copies of the CMS Supervisor Mobile App are available for download at the iTunes store. The latest Supervisor that supports R17 is R18 MA_20 and is available on the support.avaya.com site. R17 LA_31 is the latest R17 release, R18 MA_20 is the latest release that supports R17 CMS. Description: 12-December-2016- This PCN announces the availability of CMS R17 R6 14-December-2015 - This PCN announces the availability of CMS R17 R5 09-February-2015 - This PCN announces the availability of CMS R17 R4 21-July-2014 - This PCN announces the availability of the CMS Supervisor Mobile App. 02-June-2014 - This PCN announces the availability of CMS R17 R3 Bug fix descriptions are in the Release Notes for CMS R17 R3 04 Nov 2013 - This PCN announces the availability of CMS R17 R2 All Bug fixes are in the Release Notes for CMS R17 R2 Level of Class 2 Risk/Severity Class 1=High Class 2=Medium PCN Template Rev.121216 Avaya – Proprietary & Confidential. Page 1 of 18 © 2012 Avaya Inc. All Rights Reserved. Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the ® or TM are policy. All other trademarks are the property of their owners. registered trademarks or trademarks, respectively, of Avaya Inc. Product Correction Notice # 1906S Class 3=Low Is it required Highly Recommended that this PCN be applied to my system? The risk if this The customer will not receive the benefit of new bug fixes. PCN is not installed: Is this PCN for Both US customers, non-US customers, or both? Does applying Yes, for more details see the Release Notes. this PCN disrupt my service during installation? Installation of New installations of CMS require Avaya installation at current per incident rates. this PCN is required by: Release notes The Release Notes are posted on http://support.avaya.com under the “CMS” product. and workarounds The Release Notes include detailed information on bug fixes and Solaris patches. are located: What materials See “Required Materials” above. are required to implement this PCN (If PCN can be customer installed): How do I order Avaya U.S. Direct Customers: Customers are to contact the Avaya Global Support Services (GSS) @ 1- this PCN 800-242-2121 to request the PCN. (If PCN can be customer Avaya U.S. BusinessPartners: Business Partners are to contact the Avaya Dealer Desk @ 800-222- installed): 7278, prompt 1, to order the PCN material outlined in this PCN notice. Avaya Non-U.S.: Non-U.S. customers are to contact their Regional Support Center. PCN Template Rev.121216 Avaya – Proprietary & Confidential. Page 2 of 18 © 2012 Avaya Inc. All Rights Reserved. Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the ® or TM are policy. All other trademarks are the property of their owners. registered trademarks or trademarks, respectively, of Avaya Inc. Product Correction Notice # 1906S Virtual CMS Customers: Refer to Deploying Avaya Call Management System in an Avaya Customer Experience Virtualized Environment on http://support.avaya.com. Finding the This PCN is Customer Installable. Installation by Avaya is billable at current per incident rates. installation instructions When moving to a new R17 load, schedule downtime for installation and consult the information below (If PCN can to determine the proper upgrade process to follow: be customer Use the Platform upgrade process to: installed): to move from unsupported to supported R17 platforms. Please note that R17 supported platforms are T5120 4-core, T5120 8-core, T5220 8-core, T4-1, NetraX4270, Dell R620, Dell R720, Dell 730, and HP DL380P G8. Use the CUE upgrade process to: to move from supported 16.x loads to R17 Please note that the CUE upgrade process must be performed by Avaya Professional Services or authorized Business Partner. CUE upgrade by Avaya is billable at current per incident rates. Use the Base Load Upgrade process and document to: upgrade Avaya Call Management System (CMS) from an older CMS Release R17 base load to a newer CMS R17 load. If your upgrade does NOT fit one of these scenarios, consult the “Upgrade Paths” section in the CMS Change Description document for more information on upgrading from CMS releases prior to R16. This PCN 147307-14, Sun System Firmware 7.4.9, specific to Oracle T5120 and T5220 platforms includes 152059-06, Sun System Firmware 8.8.1.d, specific to Oracle SPARC T4-1 platforms these SPARC FW/OBP Patches This PCN 147307-14 152059-06 124149-16 119963-34 119966-02 120812-32 includes 126868-05 119254-93 138215-02 148043-03 146696-05 125555-16 these Solaris 142373-04 125279-06 125719-56 125725-03 140796-01 120272-39 SPARC patches: 138866-03 125731-12 127872-02 136893-02 119059-71 128298-02 137147-07 137321-03 120410-37 121095-05 121487-02 121734-14 142933-05 147442-02 147147-26 147143-17 146288-03 148023-05 147272-01 122212-46 123015-02 123132-02 123647-05 124399-04 119213-33 126363-10 126365-19 148881-03 120719-07 119812-19 120460-21 124393-11 124457-03 124628-16 118712-24 120753-16 118683-15 118718-07 140899-01 141016-01 139555-08 119246-42 119252-35 119278-48 119280-26 119286-03 119317-01 119397-11 119534-33 119757-37 119538-20 119906-21 144872-03 120199-21 119900-18 120201-07 142244-02 144047-01 124630-72 149057-01 125533-18 146075-01 142044-01 138096-02 138645-01 138649-01 PCN Template Rev.121216 Avaya – Proprietary & Confidential. Page 3 of 18 © 2012 Avaya Inc. All Rights Reserved. Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the ® or TM are policy. All other trademarks are the property of their owners. registered trademarks or trademarks, respectively, of Avaya Inc. Product Correction Notice # 1906S 138766-01 139774-01 144186-02 139962-02 143609-04 139968-01 149498-01 142251-02 139976-01 139980-01 137080-07 137097-02 146694-02 149217-02 142529-01 142911-01 139989-02 140081-01 147793-20 147797-05 140404-01 140790-02 140792-01 140860-02 140905-02 140907-01 140912-03 142292-01 142394-01 142340-02 141444-09 141548-01 141032-01 141496-01 142240-01 148029-01 142397-01 142428-02 142430-01 144526-03 148336-02 147023-01 142909-17 144500-19 150529-01 147438-06 148027-06 148049-04 118777-19 141558-01 148985-02 138647-01 139520-02 124188-03 148035-11 143502-01 143506-11 123611-05 143733-03 149277-01 144180-02 144188-02 149622-04 145120-01 144742-02 143962-04 144909-03 148237-01 145648-07 146673-01 146679-01 147799-03 148031-05 147227-01 147217-04 148071-19 151912-06 119783-36 143725-08 148104-25 148112-02 148340-06 149061-02 148002-01 148004-01 148241-07 148322-14 148342-10 148383-01 148403-01 149171-02 148419-03 148423-01 148559-16 148627-02 148561-11 148565-01 148309-06 148693-01 148768-02 148870-01 150435-04 150510-03 148888-05 148948-01 148975-01 148045-04 149112-02 149149-01 149163-01 149165-01 149638-05 146582-05 149646-03 150025-01 150107-03 150113-03 150123-02 150119-04 150157-01 150173-05 150312-07 150180-02 150307-01 150310-03 150311-09 150383-15 150400-41 149167-07 149175-11 149173-08 149279-04 149496-02 150031-17 150032-01 150535-01 150537-01 150539-01 150545-02 150631-03 150832-13 150836-02 150912-01 151074-05 151148-01 151615-03 151696-01 151721-01 151914-07 151355-01 151561-01 145122-03 145923-03 148873-02 147010-01 118676-04 152083-01 150121-01 152260-01 152264-01 152363-01 118666-86 152076-21 152077-21 151672-03 This PCN 119255-93 138216-02 148337-01 119253-38 146697-05 142252-02 includes 125556-15 118668-86 118677-04 120720-07 140861-02 119281-26 these Solaris 119535-33 119813-21 120754-16 119961-16 119901-16 119758-37 x86 patches 122213-46 123614-02 125534-18 120461-21 119907-21 121735-14 123016-02 123133-02 120202-08 119060-70 119247-42 119398-10 119214-33 123612-06 119279-49 120273-41 119964-34 125720-67 125726-03 121096-05 123648-05 124400-05 124394-11 125732-12 125907-02 126364-10 127873-02 136894-02 124631-72 126869-05 137081-07 137098-02 124629-17 120200-21 137148-07 137322-03 138097-02 140791-02 140913-03 148076-18 142934-05 142089-03 145123-03 145924-03 147443-02 147148-26 148036-11 146076-01 PCN Template Rev.121216 Avaya – Proprietary & Confidential.
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