PORTER AIRLINES Porter Airlines

HISTORY & SUCCESSES PORTER AIRLINES porter airlines

2 | Supply Chain BOSS | 2015 CANADIAN BOSS

History and Successes of Porter Airlines

Established in February of Porter Airlines has been meant we had to reinvent 2006, Porter Airlines is located bolstered by a great deal of ourselves.” This is exactly at Billy Bishop Toronto City support from the beginning, what they did, by extending Airport where the heart of a truth validated by their ferry services to passengers their operations officially initial private investors who with a pedestrian tunnel set opened to the public later that furnished $125 million to see to open later this year. same year. Despite being met the company take flight. Early Continuous with opposition at numerous business models included a Improvement Initiatives junctures, founder, President drawbridge to allow for better The staff of Porter Airlines and CEO Robert Deluce has customer access. There, Deluce faced the first major hurdle believes the only true managed to successfully in bringing his endeavors method of advancement in broaden their range of to fruition as area residents their industry is to provide destinations, fleet, customer and authorities alike balked customers an experience they base and the services offered at the idea of this bridge. simply cannot find elsewhere. to their passengers. Aided Catering to the needs of by a strong and diverse In regards to that matter, passengers requires studying background in the aviation Deluce stated, “Our own their complaints concerning industry, Deluce readily notes startup with Porter was other airlines and using those the company’s ascendancy is taking a lemon and making to determine areas where not a result of his efforts alone, lemonade. … The cancellation Porter needs to improve. but those of their entire team. of the pedestrian bridge Providing a more user-

2015 | Supply Chain BOSS | 3 porter airlines

Seiko Instruments

Seiko Instruments, the principle company in the FREE vehicle wrap education and demonstrations Seiko Holdings Group, ISA Booth #1935 by Troy Downey, Owner of APE Wraps. was founded in 1937 to manufacture watches, an extension of a family watch assembly and repair operation started in 1881. During the past seventy five years the company has evolved into an engineering and manufacturing giant that has brought precision time-keeping into the electronic age. The majority of the company’s business comes from the commercialization friendly website is among the They are also consistently of proprietary technologies enhancements that ultimately extending new flight options the company originally bring customers their way. to customers, such as their pioneered for watch manufacturing. The latest interline agreements Gaining one-time customers is diversification plan began with Sata International, El not enough for this company; in the late 1960’s. Core Al, Singapore Airlines, Qatar their goal is to convert competency in electronics Airways, South African was quickly added to BRILLIANT COLOR: High-density ink delivers new customers to repeat Airways, Icelandair and those of miniaturization consistent rich, bold and glossy colors for maximum business while earning crucial JetBlue. To date, they have and precision engineering impact and leading outdoor durability and lightfastness. word-of-mouth advertising and manufacturing. And also evolved to encompass to foster their customer the company began to restaurants, larger and PHENOMENAL SPEED: Laser-fast precision output base. Included in these apply its expertise to the more comfortable lounge efforts are shuttle services development of products in and premium print quality drives workflow productivity PRODUCTION SPEED = 356 sfph running from the Royal areas, vehicle rental kiosks, four core areas: Electronic for increased profits. SX ink - eco-solvent, low odor York Hotel, complimentary 150,000 square feet of components, consumer/ 6-color or 7-color (with gray) additional office space and a drinks, snacks and Wi-Fi business products, SMART INVESTMENT: Industrial printheads and ink Onyx RIP included Canadian Customs division. color graphic computer for waiting passengers, and technologies reduce ink cost and afford time savings for their recently upgraded Plans to complete a U.S. peripherals and factory automation systems. greater value. frequent flyer rewards Customs branch are in the program deemed “VIPorter”. works for the near future. Local support from the industry’s best resellers | www.sii-printers.com | 800-264-1272 4 | Supply Chain BOSS | 2015 AMERICAN BOSS

FREE vehicle wrap education and demonstrations

ISA Booth #1935 by Troy Downey, Owner of APE Wraps.

BRILLIANT COLOR: High-density ink delivers consistent rich, bold and glossy colors for maximum impact and leading outdoor durability and lightfastness.

PHENOMENAL SPEED: Laser-fast precision output and premium print quality drives workflow productivity PRODUCTION SPEED = 356 sfph for increased profits. SX ink - eco-solvent, low odor 6-color or 7-color (with gray) SMART INVESTMENT: Industrial printheads and ink Onyx RIP included technologies reduce ink cost and afford time savings for greater value.

People Management a will, there’s a way. A wide or in person, are willing to From the beginning, range of personalities and listen to customers’ needs Deluce has emphasized the risk tolerances allows a better and able to give them clear importance of employing exploration of the perimeters answers is also crucial to an appropriate blend of and better preparation.” operating smoothly and personnel, saying, “It takes keeping passengers satisfied. While not all executives all types of people to make Properly training staff will agree on every point of up a corporate culture. We contention, diverse views on members is high on Porter’s list have the very optimistic, glass a subject help bring about of priorities, and they monitor half-full or three-quarters- creative and innovative daily operations closely full, to the more hesitant if solutions. Ensuring those to guarantee employees a big speed bump comes who interact with passengers, hold themselves to the at them. But where there’s whether it be online, by phone company’s high standards.

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Supply Chain Management maintain their stature while Upholding the Porter Airlines growing and improving. ACCENTS standards of quality is vital Crucial Technology to the organization’s success; Accents is a one-stop Keeping up with the latest in at the same time, these provider of professional technology is vital in the airline measures are contingent upon language services: industry. Failure to do so would guaranteeing those in their Internationalization – render Porter Airlines obsolete preparing materials for a supply chain adhere to such in the eyes of consumers global audience, Localization regulations. This applies to all and investors alike. For this – adapting materials to facets of the business from the a specific public, and reason, they continually scheduling software they rely Translation – getting the update their scheduling on, to companies supplying message across from one software. This maintains order the food and beverages they language into another. and customer satisfaction These services apply to a full offer to passengers. Therefore, on a number of levels. spectrum of media – printed they only do business with materials, audio and video, agencies and distributors On the public end of the software, websites, etc. – who hold similar views and spectrum, their state-of-the- across a wide variety of values in order to help them art systems ensure passengers formats and platforms.

a w o ccents r l foreignA language services d o f d Internationalization i f f Localization e r e Translation n [email protected] c +1 760 855-6440 e 101 State Place Q Escondido, CA 92029 USA

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are able to easily book and coming in, supply ordering they gain the green light for confirm their flights online as requirements and routine this project, the expansion well as giving them the ability maintenance needs. This will proceed as planned. to track their scheduled travel improves efficiency and and confirm their flights will aids in cost management Investments be departing on time. Internal as much as eliminating Ongoing investments are branches of their software chaos in daily operations. made in upgrading Porter’s systems place them in a They routinely update their systems, facility upkeep, staff position to properly arrange software as the latest versions training and fleet maintenance; staff scheduling, guarantee become available to them. however, they note their flights are not overbooked and most rewarding vested adequately adjust their staffing Key Projects at Hand interests are those in their to accommodate varying Plans are currently under surrounding communities. The needs, such as scheduling way to expand the airport to company pledges a portion more staff members for accommodate jets. Of course, of its profits to charitable heavier seasonal traffic. they also intend to add jets contributions, including to their fleet. Negotiations for providing free travel for non- This type of technology also this proposal are still a work profit organizations. They enhances their ability to in progress due to the need take pride in doing their part remain on top of shipments for city council approval. Once to strengthen the efforts of

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those committed to improving their world. In Conclusion Porter Airlines has managed to circumvent a number of proverbial closed doors, enabling them to continue to grow and better serve their customers. Full customer satisfaction and consistently expanding the services they offer are their top priorities. As a final thought, a sentiment from Robert Deluce perhaps best sums up the history of the company: “…Sometimes there are learning opportunities, and you have to be open to grasp them. So we’ve stopped looking at challenges and adversity in that light as problems. Things may get awkward, but they’re a speed bump. You may have to slow down and get to the right to miss the bump, but you can navigate around it. Once you look at things from that perspective, anything is possible.

Sometimes there are learning opportunities, and you have to be open to grasp Services: International shipping them. So we’ve Money send stopped looking Notary services at challenges and Translating services Calling cards adversity in that And more

4807 West Ave, suite 108, San Antonio, TX 78213 light as problems. (210) 340.1530 / (210) 374.7947 Robert Deluce [email protected]

2015 | Supply Chain BOSS | 9 Billy Bishop Toronto City Airport Toronto, Ontario M5V 1A1 Ph: 416 203 8100 PORTER AIRLINES Fx: 416 203 8150 www.flyporter.com

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