HOTEL HOSPITALITY Magazine 2016 CONVENTIONMAY 12 & 13, 2016 | DELTA BESSBOROUGH HOTEL 2016 | SASKATOON MAY 12 & 13, 2016 | DELTA BESSBOROUGH HOTEL | SASKATOON

MARCH 2016 • PM #42084516

CONVENTIONHOTEL HOSPITALITY magazine 2016 CONVENTIONMAY 12 & 13, 2016 | DELTA BESSBOROUGH HOTEL 2016 | SASKATOON MAY 12 & 13, 2016 | DELTA BESSBOROUGH HOTEL | SASKATOON

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Saskatchewan Hotel & Hospitality Association ASSOCIATION NEWS 302 - 2080 Broad Street Regina, SK S4P 1Y3 T: (306) 522-1664 5 CEO MESSAGE F: (306) 525-1944 “WHAT’S ON YOUR RADAR” www.skhha.com

All materials are the property of the Saskatchewan Hotel & Hospitality Association and its members. 7 TOURISM SPOTLIGHT

EXECUTIVE CHAIR Glenn Weir INDUSTRY NEWS VICE CHAIR Gary Hoffert CEO Jim Bence 8 FINALLY A NEW LIQUOR ZONE DIRECTORS RETAILING POLICY

NORTH WEST Lance Grosco NORTH EAST Bryan Baraniski 9 SLGA UPDATE CENTRAL WEST Gary Hoffert CENTRAL EAST Herman Zentner 12 A HISTORY OF ONLINE SOUTH WEST Jasmine Deblois TRAVEL AGENTS SOUTH EAST Joel Kish REGINA HOTEL 12 THE COST OF AN INJURY ASSOCIATION Glenn Weir SASKATOON HOTEL ASSOCIATION Courtney Morrison 15 FOREIGN WORKER PROGRAM BREW PUBS, RESTAURANTS & LOUNGES Denny Joyal RESORTS John McKenzie MEMBER NEWS SALES WARREN NERBY 17 WINSTON’S PUB T: (306) 790-1045 A CONVERSATION WITH [email protected] OWNER CHRIS BEAVIS DISTRIBUTION PRAIRIE ADVERTISING LTD. Regina, Saskatchewan

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REGINA SASKATOON REGINATel: 306-525-3333 SASKATOONTel: 306-652-7777 Tel:Fax: 306-525-3333 306-757-3551 Tel:Fax: 306-652-7777 306-244-0225 YOUR BEST CHOICE Fax:Toll 306-757-3551 Free: 1-888-838-3323 Fax:Toll 306-244-0225 Free: 1-888-595-5545 YOUR BEST CHOICE Toll Free: 1-888-838-3323 Toll Free: 1-888-595-5545 FOR BEER Hotel Equipment & Smallwares FOR BEER Ramada, Emerald Park Sask Hotel“DEPEND Equipment & ONSmallwares US” Order Desk Hours – Monday - Friday “DEPEND ON US” Order DeskSUMMER Hours 7 –a.m. Monday – 5 p.m. - Friday SUMMERWINTER 7 8 a.m. a.m. – – 5 6 p.m. p.m. WINTER PH 1-800-661-2337 8 a.m. – 6 p.m. PHFAX 1-800-661-2337 1-800-262-9653 InternetFAX Ordering1-800-262-9653 @ www.bdl.ca • Designed and Made in Canada Internet Customer Ordering Service @ www.bdl.ca 924-9658 • Family-owned and Operated • 7-year Warranty KITCHEN HOOD SYSTEMS Customer1-800-661-2337 Service 924-9658 #3 *Supply *Inspect *Rent 1-800-661-2337 #3 Contact us for a quote on your project. KITCHEN HOOD SYSTEMS 306-359-0817 [email protected] *SupplyRegina, *Inspect Saskatchewan *Rent SASKATOON REGINA Phone 306-721-6490 Regina, Saskatchewan SASKATOONPH 931-0135 REGINAPH 924-9667 PhoneFax: 306-721-6490306-789-3450 Fax:www.firecanada.com 306-789-3450 PHFAX 931-0135 931-8006 PHFAX 924-9667 352-3739 www.firecanada.com FAX 931-8006 FAX 352-3739

8 8 Find out how members of the SHHA can benefit from these advantages:

Employee Benefits

Rate Stability Nolan Friesen 1-800-665-8990 ext. 7215 [email protected]

Commercial Insurance

Risk Management Service Thom Proch 1-800-665-8990 ext. 7313 [email protected]

Program Ownership ASSOCIATION NEWS

CEO MESSAGE: “What’s on Your Radar?”

ell, who saw that The WCB “2015 Strategic Plan” finally stated that a review W coming? Global oil of the rate setting model would occur. It did not. As of prices plunging below the $30 February of 2016, a “Request for Proposal” for the analysis a barrel mark has oil producing was started, but the actual review itself is nowhere in sight. regions around the world in Analyzing recently released WCB data, we have determined extreme distress and everyone that the premium rates used this year to calculate what you would pay are nothing more than an extension of the previous wondering when will it all end. years. The reduction in costs that occurred last year had zero 2015 was one tough year bearing on this year’s rates! Jim Bence, President & CEO for the provinces hospitality It begs the question, “what is the WCB doing?” They industry, and 2016 is proving to have been on notice for 5 years that they have a problem, and be even more challenging. And without a crystal ball, we are because it has been largely ignored, they have been allowed to left with the pressing question, “What’s next?!?” continue to over-charge the employers of this province to the We don’t have a crystal ball, or a “Long Island Medium” on tune of 100’s of millions of dollars. staff, but here are a few things that are on our radar. All of This leads to other very concerning questions. Some are them impact your bottom line, and unless we hold them up to asking “Is the WCB mismanaged”? Others query “At what the light and make others aware, these issues could wash over point does the Board of the WCB fulfill their mandate and our industry like a tsunami and sweep us away before we see govern the administration more effectively”? The inactivity the wave coming. of the board to respond in a timely fashion to years of protests by employers defies reason and we wonder if it isn’t time for WCB vs YOUR BOTTOM LINE. the government to intervene on behalf of all employers of the Without the advocacy of the Saskatchewan Hotel & province. Hospitality Association, and the Stakeholders Advisory ON-LINE TRAVEL AGENCIES Committee to the Workers’ Compensation Board (WCB), COMMISSIONS vs YOUR BOTTOM LINE. you would not have seen the cheque you did from the WCB. Expedia, Booking.com and that Trivago guy have been They were going to keep a massive portion of the money they eating our lunch for years, and there seems to be no end in had over collected from the employers of Saskatchewan and sight…or is there? We have some ideas on how we can assist it wasn’t until we put extreme pressure on them, did they you to keep more of your revenues and decrease the amount of relent and return the entire $141 million dollars that was over cash you spend every year in commissions. collected in 2014. We need to come together as an industry and engage the In a stunning revelation at their AGM last year, the WCB OTA’s in an effort to negotiate lower commission rates (You confessed that they had over collected yet again, this time pay 20-25% where some big brands pay as low as 12-15%), to the tune of another $91 million dollars. The SHHA and, find ways to drive the customer directly to your door and has maintained for years that the rate setting model isn’t avoid the OTA channels. In a time when expense management responding to the dropping costs of claims and warned the is a critical piece of everyday conversations, there is no bigger WCB that this was going to continue to occur. discussion that needs to happen.

5 Craven Motor Inn AJM SolutionsCraven Motor Inn AJM Solutions AJM Solutions AJM Solutions TheCraven Craven Motor Inn in Craven, Motor SK is nestled in theInn scenic Group PartnersTheCraven Craven Motor Inn in Craven, Motor SK is nestled in theInn scenic Group Partners Qu’appelle Valley along Highway 20. It is a favourite spot for Qu’appelle Valley along Highway 20. It is a favourite spot for localThe Craven residents Motor to have Inn in a Craven,drink, an SK appetizer is nestled or intwo, the and scenic enjoy withGroup Schneider PartnerslocalThe Craven residents Motor to have Inn in a Craven,drink, an SK appetizer is nestled or intwo, the and scenic enjoy withGroup Schneider Partners greatQu’appelle company. Valley along Highway 20. It is a favourite spot for greatQu’appelle company. Valley along Highway 20. It is a favourite spot for local residents to have a drink, an appetizer or two, and enjoy local residents to have a drink, an appetizer or two, and enjoy “I think we picked a good hotel. The area is growing, there with Schneider“I think we picked a good hotel. The area is growing, there with Schneider great company. Electric. Exclusivegreat company. Electric. Exclusive is a lot new housing on this side of the lake and along is a lot new housing on this side of the lake and along Saskatchewan“I think we picked Beach a good and hotel. Kanata The Valley. area Weis growing, get a lot there of Electric. ExclusiveSaskatchewan“I think we picked Beach a good and hotel. Kanata The Valley. area Weis growing, get a lot there of Electric. Exclusive peopleis a lot newstopping housing in,” onsaid this Wayne side ofMcKay. the lake and along Agreementpeopleis a lot newstopping housing in,” onsaid this Wayne side ofMcKay. the lake and along Agreement Saskatchewan Beach and Kanata Valley. We get a lot of Saskatchewan Beach and Kanata Valley. We get a lot of He and his wife Carolyn bought the hotel in 2002 but first He and his wife Carolyn bought the hotel in 2002 but first people stopping in,” said Wayne McKay. Agreementpeople stopping in,” said Wayne McKay. Agreement becameCraven involved in the hotel/bar Motor industry in 1992 Inn when theyAJM for Solutions Energybecame Craven involved in the hotel/bar Motor industry in 1992 Inn when theyAJM for Solutions Energy investedHe and his with wife partners Carolyn in boughta bar at the Regina hotel Beach.in 2002 In but 1996, first they investedHe and his with wife partners Carolyn in boughta bar at the Regina hotel Beach.in 2002 In but 1996, first they The Craven Motor Inn in Craven, SK is nestled in the scenic Groupfor EnergyPartners The Craven Motor Inn in Craven, SK is nestled in the scenic Groupfor EnergyPartners boughtbecame the involved hotel in in Punnichy, the hotel/bar SK, industryand then in the 1992 Craven when Motor INTRODUCINGthey Management the Altusboughtbecame Group the involved hotel Ltd. in in Punnichy, the hotel/bar SK, industryand then in the 1992 Craven when Motor they Management Qu’appelleAIRBNB Valley along vs YOURHighway BOTTOM 20. It is a favourite LINE. spot for PAYMENT CARD INDUSTRY COMPLIANCEinvestedQu’appelle with partners Valley along in a Highwaybar at Regina20. It is a Beach.favourite spotIn 1996, for they Inninvested in 2002. with They partners ran two in a hotels bar at for Regina five years,Beach. then In 1996, sold thethey Inn in 2002.local residents They ran to havetwo ahotels drink, an for appetizer five years, or two, then and enjoysold the localIf residentsyou think OTA’sto have are a gorgingdrink, an themselves appetizer on or yourtwo, revenues,and enjoy withvs YOUR Schneider PEACE OF MIND. with Schneider hotelbought in thePunnichy hotel in in Punnichy, 2007 to focus SK, andon their then business the Craven in Craven.Motor Managementhotelbought ingreat thePunnichy hotelcompany. in in Punnichy, 2007 to focus SK, andon their then business the Craven in Craven.Motor Management great company. HHA is pleased to announce a hotel industry across Canada. Their premium Valuation please contact: Jonas M. Locke at Systems to the Inn in 2002.just wait They till Airbnbran two gets hotels a grip in for Saskatchewan. five years, then sold theBranded propertiesSystems are all working diligently on to creditInn in card 2002.the They ran two hotels for five years, then sold the The Craven“I think Motor we picked Inn a is good a tavern, hotel. The and area patrons is growing, must there be of privacy legalnew partnership and PCI compliance. with the Altus Are Group you? services deliverThe completeCraven“I think and Motor we independent picked Inn a is good a780.409.1718 tavern, hotel. The and orarea patronsjonas.locke@altusgroup. is growing, must there be of legal hotel in Punnichy in 2007 to focus on their business in Craven.S Electric. Exclusivehotel in Punnichy in 2007 to focus on their business in Craven.Electric. Exclusive drinkingis ageaHaving lot newto visit ahousing huge the impact onestablishment. this on side occupancies of the lake Along around and alongwith the globe,alcoholic (www.altusgroup.com Systems). This organization tax assessments todrinking that resultisthe agea lot in newtaxto savingsvisit housing theand onestablishment. comthis side of the lake Along and alongwith alcoholic Systems to the Saskatchewanour economy canBeach little and afford Kanata to giveValley. up Weany getmarket a lot share of to Are you Hospitalityaware of the rules and what could happen IndustryifSaskatchewan Beach and Kanata Valley. We get a lot of Hospitality Industry beverages,The Craven appetizersMotor Inn is and a tavern, fried foods and patronsare available. must beThe ofleads legal Agreementthe global real estate industry in deliver- specialized,beverages,The reliable Craven results for appetizers Motorbusiness clients. Inn is and a tavern, fried foods and patronsare available. must beThe of legalAgreement DEER VALLEY GOLF & ESTATES peoplea “sharing stopping economy”. in,” said Understanding Wayne McKay. who is in your market you are not in compliance? What would a fine look like?people stopping in,” said Wayne McKay. – March 26, 2014 - AJM Solutions hotel’sdrinking steak age topit visit is open the establishment.Thursday through Along Saturday with alcoholic anding is data a and informationMississauga, about an organiza Ontario- SHHA– March hotel’sdrinkingmembers 26, benefitsteak2014 age from: -topit AJM visit$0is upfront open Solutionsthe establishment.ThursdayCost Consulting through Along and Saturday Project with alcoholic and is a Mississauga, Ontario Heplace and and his howwife Carolynto compete bought with the them hotel will in be2002 the but difference first tion’sWhat assets, does generatingHospitality an a auditwealth oflook knowledge like, and how do youIndustryHe and his wife Carolyn bought the hotel in 2002 but first Hospitality Industry Group Inc. and Schneidercosts for Electric Altuspopularbeverages, Group’s Canada choiceservices; appetizers areservices for pleasedgroups pro -andManager looking fried foods for fund-raising are available. events. The forGroup Energy Inc. and Schneider ElectricMONDAY, Canada are pleasedSEPTEMBER 8, 2014 popularbeverages,became betweenchoice appetizers involved profitability,for groups in theand hotel/bar looking merefried survival foods industry for orfund-raising are sadlyin 1992available. in whensome events. theycases The and stack insight.for up? With Energy Ita staff might of over be1,700, worth Altus your time to visitbecame involved in the hotel/bar industry in 1992 when they toMississauga, announce that Ontario AJMvided Solution – March on a hotel’scontingency Group 26, steak2014 basis,is now at-pit AJMa fee isa of openSchneider Solutions50% Thursday through Saturday and is a toMississauga, announce that Ontario AJM Solution – March Group 26, 2014 is now - AJM a Schneider Solutions hotel’s investedsteakextinction. pit with is partners open Thursday in a bar at Regina through Beach. Saturday In 1996, andthey has ishttps://www.pcicomplianceguide.org/pci-faqs-2/#1 a anetwork of over 70 offices in 14 countries to see ifinvested with partners in aAs bar members at Regina of yourBeach. project In 1996, team, they the The business also has six rooms and living quarters that ElectricGroup Inc. Partner and Schneiderfor Hospitalityof any ElectricsavingsThe Solutions. generated; business Canadabought and the representation alsoare hotel pleasedhas in Punnichy, six rooms SK, andand thenliving the quarters Craven Motor that ElectricGroup Inc. Partner and Schneiderfor Hospitality Electric Solutions. Canada are pleased popularbought choice the forhotel groups in Punnichy, looking SK, and for thenfund-raising the Craven events.Motor worldwide,you Management have includingyour butt Canada, covered. UK, Australia, popular choice for groupsAltus looking Group forcan offerfund-raising unparalleled expertiseevents. Management Join us on Monday, September 8th for the 6th Annual Saskatchewan Hotel & Hospitality are rentedInn in out. 2002.SGEU, All They the LIQUOR ran rooms two hotels haveAND for been CAMfive years, redecoratedBROTEN then sold the and to announce that AJMby Solution propertyare tax Group professionalsrentedInn isin out. 2002. nowwho All know Theya theSchneider how ran rooms two hotels have for been five years, redecorated then sold the and to announce that AJM Solution Group is now a Schneider Asia and the United States. in construction cost consulting and develop- Association’s Golf Fore Hospitality Tournament being held at Saskatchewan’s top-ranked modernized.The businesshotel in PunnichyThree also vshas have inYOUR 2007six private rooms to BOTTOM focus bathrooms and on their living LINE. business quarterswhile in the Craven. that other In our industry,Under “it’s the not termswhat you of make, thethe it’sagreement, system what modernized.Theworks.you keep”. business AJMhotel inSolutions PunnichyThree also has have in Group 2007six private rooms to focus bathrooms and on their living business quarterswhile in the Craven. that other ElectricUnder the Partner terms for of Hospitalitythe agreement, Solutions. AJM Solutions Group SystemsElectric Partner forto Hospitality the Solutions. ment project management to help you deliver Systems to thegolf course, the Deer Valley Golf & Estates. are rentedSGEU out. Allhas rolledthe rooms out its suitehave of beenmedia communicationsredecorated toand Between Altus Group thewill WCB,provides sell, the install comprehensiveOTA’s and and commissionAirbnb’s, we threeareare Schneider seeingrented share out. a communityElectric All the roomsEnergy bathroom. have been Workers redecorated in construction, and will sell, install and commission Schneider Electric Energy three shareThe Craven a community Motor Inn is bathroom. a tavern, and Workers patrons must in construction, be of legal For more informationThe onCraven Tax Consulting Motor Inn isyour a tavern, project andon time patrons and on must budget. be ofIt doeslegal drinkinga public age that to has visit very the littleestablishment. interest in Alongtheir tired,with alcoholicirrelevant breadth-of-servicerevenues syphonedManagementUnder offerings from the that our terms incorporate bottom Solutions of linethe like agreement, to never hotels,modernized. before. motels AJMdrinking Solutions and Three age resortsto visithave Group the private establishment. bathrooms Along with while alcoholic the other ManagementUnder the terms Solutions of the agreement, to hotels, motels AJM Solutions and resorts Group mining,modernized. and other Three industry have private are steady bathrooms renters while of the the rooms other andHospitality Industryplease contact:mining, Doah Ozum and atother 780.930.8316 industry this are by steadyemploying rentersa structured of cost the budget rooms- andHospitality IndustryDeer Valley is just minutes northwest of Regina. beverages,message. appetizersUsing the and same fried commercials foods are available. with the The same the entire development cycle. Through col- beverages, appetizers and fried foods are available. The will sell, install and commission Schneider Electric Energy livingthree sharequarters. a community bathroom. Workers in construction, throughoutwill sell, install Canada. and commission Thisor email dedicated [email protected] Schneider sharequarters. alliance a communityElectric will offer Energy bathroom. Workers in construction,Mississauga, throughout Ontario Canada. – March 26, This 2014 dedicated - AJM Solutions alliance will offer hotel’s steak pit is open Thursday through Saturday and is a laborativeWeMississauga, need business to be units, educated, Ontario it leverages we– Marchexpertise need to 26, plan, 2014 and - AJM we need Solutions tohotel’s steak pit is opening, Thursday cost monitoring through and Saturday alternate and planning is a misinformation, the current campaign seems to have had zero Management Solutions to hotels,mining, motels and andother resorts industry are steady renters of the rooms andGroup Inc.opportunitiesManagement and Schneider forSolutions Electric improved Canada to hotels, energy areWe pleased havemotels efficiencies reserved and aresorts roomto hoteliers block at the Best Western Seven Oaks in Regina. Please call them mining,popular and other choice industry for groups are looking steady for fund-raising renters of events. the rooms toexecute. streamlineandGroup WE Inc. opportunitiesmulti-faceted need and to Schneider do theseprojects thingsfor Electric improvedand if we Canada are going energy are to pleased survive efficienciespopular choice to for hoteliersgroupsprocess. looking This for means fund-raising an enhanced events. return on While thetraction Craven with Motor the average Inn Saskatchewanis in close consumer.proximity to the hustle While the Craven Motor Inn is in close proximity to the hustleto announcethroughout that AJM Canada.Solution Group This is dedicatednow aat Schneider 306-757-0121 alliance willto reserve offer your room with rates starting at $129.99. Please reference the living quarters. providein thisto announcecustomized ever changingacrossthroughout solutionsthat competitive theAJM for country.Canada.Solution clients. market. ItsGroup This Research, is dedicatednowliving a SchneiderValuation quarters. alliance and Adviwill offer- investment and better management of cost across the country. and bustleThe business of the annual also has musicsix rooms festival and living that quarters takes that place just Electric Partner for Hospitality Solutions.sory (RVA)and bustleThe business of the annual also has musicsix rooms festival and living that quarters takes that place just Electric Partneropportunities for Hospitality for improved Solutions. energyGolf Fore efficiencies Hospitality toTournament hoteliers. Cut off date is Thursday August 7. The people of this province are too smart, and see through clients include opportunitiesbanks, financial institutions, for improved energy efficienciesare rented out. to All thehoteliers roomsrisk for have our clients. been redecorated and acrossWhile the arethe Cravenrented highway, out. Motor All the the Inntownrooms is ofinhave Cravenclose been proximity redecorated itself remains to and the ahustle placeWe have aSchneider number of opportunities Electric, a to global come together specialistacrossWhile this the the inCraven highway,energy Motor the Inntown is ofin Cravenclose proximity itself remains to the ahustle place Schneider Electric, a global specialist in energy modernized.the nonsense Three of union have privateclaims thatbathrooms converting while government the other hotel/motelUnder owners, theacross terms and developers. ofthe the country. agreement, AJM Solutions Groupmodernized. Three have privateAltus has bathrooms earned an whileenviable the reputation other Under theacross terms ofthe the country. agreement, AJM Solutions Group forand quiet bustle relaxation. of the annual music festival that takes place justyear to learn,management, discuss and strategize delivers about integrated Research,next steps.forand Valuation quiet Takebustlesolutions andrelaxation. ofAdvisory’s the focused annual exten - on music festival that takes place just management, delivers integrated solutions focused on threeliquor share stores a willcommunity result in bathroom.lost revenue Workers for roads, in hospitalsconstruction, and will sell, install and commission Schneider Electric Energythree share a communitywithin bathroom. the construction Workers in andconstruction, real estate will sell, install and commission Schneider ElectricSCHEDULE Energy OF EVENTS across the highway, the town of Craven itself remains a placethem,The company’s don’t miss structure the chance includes to have several your voicesive and heard proprietaryacross and be array athe of highway, information thede- town of Craven itself remains a placeManagement Schneider Solutions Electric, to hotels, a motels global and specialist resorts in energy mining,schools. and other industry are steady renters of the rooms and ManagementmakingSchneider Solutions energy Electric, to hotels, efficient a motels global and and specialist reliable, resorts mining, inand energy andwill otherprovide industry industriesAJM are steady because renters we haveof the invested rooms andin making energy efficient and reliable, and will provide AJM “The festival used to give us more business years ago, butprimarypart I of areas change. of expertise. SHHA members livers consistent“The and festival accurate marketused analysis. to give us more business years ago, but Ithroughout Canada. This dedicated alliance will offer for quietliving relaxation. quarters. throughoutSolutionsmanagement, Canada. withThis dedicatedsupportdelivers allianceandintegrated advanced willfor offerquiet solutions living relaxation.engineering quarters. focused tools onunderstanding to those industries like no other Solutionsmanagement, with supportdelivers andintegrated advancedSunday solutions September engineering focused 7 tools on to think it’s moreAnd true self-confined to form, when now,” Cam Brotensaid McKay.was asked at the can benefitopportunities from the forfollowing improved key services: energy efficienciesSupportedthink by toone hoteliers ofit’s the more most comprehensive self-confined now,” said McKay. opportunities for improved energy efficiencies to hoteliers While the Craven Motor Inn is in close proximity to the hustle helpmaking their energy business. efficient and reliable,While and the willCraven provide Motor consulting InnAJM is in group.close Withproximity local insight,to the ithustle is glob - helpmaking their energy business. efficient and reliable,8:00 pm –and 11:00 will pmprovide Golfer’s AJM Get Together – The Corner Pub, Best Western Seven Oaks “The festivalSaskatchewan used to Chamber give us Political more Forumbusiness of his years thoughts ago, on butRealtyYours Iacross Tax inConsulting; Hospitality,the country. Research, Valuation market knowledge“The festival infrastructures used into thegive us more business years ago, but Iacross the country. A memberand bustle of the of Saskatchewanthe annual music festival Hotels that and takes Hospitality place just A memberand bustle of the of Saskatchewanthe annualally music equipped festival Hotels to drive that andforward takes Hospitality client place projects. just Solutions with support and advanced engineering tools to think it’sthe more proposed self-confined changes, he said, now,” and Isaid summarize, McKay. “I wouldn’t and Advisory;Solutions and Cost Consulting with support and country, and advancedAltusthink Group it’s experts moreengineering have self-confined a thorough tools to now,” said McKay. Association,across theMcKay highway, finds the townthe ofassociation Craven itself to remains be a avaluable place Schneiderally “This Electric, partnership a global specialist is the nextin energy stepAssociation, in acrossour strategic theMcKay highway, finds the townthe ofassociation Craven itself to remains be a avaluable place Schneiderally help“This Electric, their partnership a business. global specialist is the nextin energy step in our strategic change anything. I would help some of the underperforming Project Management.help their business. understanding of howfor quietindividual relaxation. market SHHA members may benefit from Monday September 8 for quiet relaxation. management,development, delivers integrated demonstrating solutions focused forAa membercommitment smaller on businessof the to Saskatchewan our owners customers like themselvesHotels and Hospitalityespecially whenmanagement, development, delivers integrated demonstrating solutions focused a commitment on to our customers forA member smallerstores businessof with the their Saskatchewan lighting”.owners Typicallylike themselvesHotels status and quo from Hospitalityespecially the party when dynamics relate to national and international solutions through the following services: cost making energy efficient and reliable, and will 8:30provide am AJM – 10:00 Breakfast Buffet, Best Western Seven Oaksl “The festival used to give us more business years ago, but I making energy“This partnershipefficient and reliable, is the nextand will step provide in “Theour AJM strategic festival used to give us more business years ago, but I to“This provide partnership the best is possiblethe next stepsolutions in our for strategic their business. This negotiatingAssociation,who, withby McKay ignoring government finds the government the about association liquor business stores to that concerns.be have a valuable been “TheyRealty ally Tax toConsulting provide the best possibletrends and solutions negotiatingAssociation,an ability to deliver for with theirMcKay solid, government indepen business. finds- monitoring, the This about association cost business planning to and concerns.be control;a valuable de -“They Solutionsally with support and advanced engineering11:00 tools am to Shot Gun Start (Team of 4 best ball)–Deer Valley Golf & Estates think it’s more self-confined now,” said McKay. Solutions with support and advanced engineering toolsthink to it’s more self-confined now,” said McKay. development, demonstrating a commitment to our customers arefor smallerquitehemorrhaging pro-business, business money owners and for years,they’velike themselvesactually been reduced good especially the to flow us. Weof when havehelp theirstepdevelopment, business. brings AJM demonstrating Solutionsdent advice. Group arefora commitment smallerquite to the pro-business, businessnext toplateau our owners customers and invelopment our they’velike themselves management; been good property especially to condition us. We when havehelp theirstep business. brings AJM Solutions Group4:00 to pm the next plateauPost in tournament our Bar-B-Que Steak Dinner and prize presentations at A member of the Saskatchewan Hotels and Hospitality Given that propertydevelopmentto provide taxes are the among best the possible solutionsnegotiatingA member for with their of government business.the Saskatchewanassessments This about Hotels and business reserve and funds Hospitality concerns. “They developmentto provide the best possible solutions for their business. This cheapernegotiatingmoney pricing with into forgovernment the our General beer Revenue supplyabout Fund. businessand those concerns. kinds of things“They“This partnership is the next step in ourRVA strategic servicescheaper that SHHA pricing members for our may beer supply and those kinds of things“This partnership is the next step in our strategic the Deer Valley Golf & Estates Association, McKay finds the association to be a valuable allysingle largest expense for most hoteliers, why Association, McKay finds the association to be a valuable ally step brings AJM Solutions Group to the next plateau in our byare being quite partpro-business, of the group,” and they’vehe noted. been “There good are to a us. couple We have ofdevelopment, step demonstratingbrings AJM Solutionsa commitmentbenefit fromGroup tobyare include: our being quite tocustomers valuationthe partpro-business, next and of plateau theappraisal; group,” and in ourclaims, they’vehe noted. legal supportbeen “There goodand scheduling. are to a us. couple ForWe have ofdevelopment, demonstrating a commitment to our customers for smallerWhen the business Saskatchewan owners Party like themselves is re-elected, especially we will see when the not have the expertsas one deal of with the it betteron your value-added resellersfor smaller in businessthe hospitality owners like themselves especially when as one of the better value-added resellers in the hospitality thingscheaper I’dnegotiating pricing like them forwith to ourgovernment finish beer supplyup about on, business andhopefully those concerns. that kinds will “They ofcome.” things to providedevelopment the best possible solutionslegal for support;theirthingscheaper business. decision I’dnegotiating pricing likeThismaking them forwithsupport; to ourgovernment finish beermore supply up informationabout on, business andhopefully on thoseCost concerns. Consultingthat kinds will “They ofandcome.” things to providedevelopment the best possible solutions for their $130.00/PERSONbusiness. This INCLUDES… changes we have lobbied so hard for and our members can behalf? As anspace SHHA in program Canada,” partner, said Andy Mastroianni, President of AJM space in Canada,” said Andy Mastroianni, President of AJM by beingare part quite of pro-business, the group,” and he they’ve noted. been “There good to are us. aWe couple have ofstep brings AJM Solutions Group tofinancial the next due byplateau beingdiligence; inare ourpart quitetargeted of pro-business, theresearch; group,” Projectand he they’ve Managementnoted. been “There goodplease to contact:are us. aWe coupleKevin have ofstep brings AJM Solutions Group to the next plateauBreakfast, in our post tournament bar-b-que including finally compete on the same even playing field as everyone else. Altus Group Solutionsashas oneextensive of Group.theexperience better in value-added resellers in the hospitality developmentSolutionsas one of Group.the better value-added resellers in the hospitality things I’dcheaper like thempricing to for finish our beer up supply on, andhopefully those kinds that of willthings come.” development and marketthings information I’dcheaper like and thempricing perspective. to for finish our Ellisbeer atup supply 403.476.1038 on, andhopefully those or kevin.ellis@altus kinds that of willthings come.”- green fees, cart rental and prizes by being part of the group,” he noted. “There are a couple of assessing and appealingspace property in Canada,” taxes for the said Andy Mastroianni,by being Presidentpart of the group,” of AJM he noted. “There are a couple of space in Canada,” said Andy Mastroianni, President of AJM as one of the better value-added resellersFor more in theinformation hospitality on Appraisals and group.com ■ as one of the better value-added resellers in the hospitality things I’d like them to finish up on, hopefully that will come.” “This agreement will create a strongthings foundation I’d like them for todelivering finish up on, hopefully that will come.” “This agreement will create a strong foundation for delivering space inSolutions Canada,” said Group. Andy Mastroianni, President of AJM space inSolutions Canada,” said Group. Andy Mastroianni, President of AJM innovative solutions in energy management to the hospitality Solutionsinnovative Group. solutions in energy managementPlease call to Warren the hospitality Nerby at 306-790-1045 or fax this form to 306-525-1944 Solutions Group. “This agreement will create a strong foundation for delivering market,”“This agreement stated Fahmi will create Jabri, a Business strong foundation Development for delivering market,” stated Fahmi Jabri, BusinessMake Development cheques payable to: Saskatchewan Hotel & Hospitality Association “This agreementinnovative will createsolutions a strong in energyfoundation management for delivering to the hospitality “This agreementManagerinnovative$ will for createsolutions Schneider a strong 00in energyfoundation Electric management Canada.for delivering “AJM to Solutionsthe hospitality has innovativeManager solutions forin energy Schneider management Electric to the Canada. hospitality “AJM Solutions has innovative solutions in energy management to the hospitality#302 – 2080 Broad Street, Regina, SK S4P 1Y3 / [email protected] market,”provenmarket,” stated Fahmi that stated Jabri, Fahmi Business Jabri, Development Business Development market,”provenmarket,” stated Fahmi130 that stated Jabri, Fahmi Business Jabri, Development Business Development ManagerManager for Schneider for ElectricSchneider Canada. Electric “AJM Solutions Canada. has “AJM Solutions has ManagerManager for Schneider for ElectricSchneider Canada. Electric “AJM Solutions Canada. has “AJM Solutions has they have built a valued network in this area, and that they SHHA proven thatproventhey have that built a valued network in this area, and that theySHHA proven thatprovenperson that $ 130.00 X # of players ______$______are committed to expanding their services and product are committed to expanding their services and product they have built a valued network in this area, and that they SHHA they have built a valued network in this area, and that they SHHA they have built a valued network in this area, and that theySHHA offeringsthey have INCLUDESto built their a customers.valued GST network WeNames arein this ofproud participants area, to andhave (please that them theyprint) as ______SAVINGS AVERAGINGSHHA 17% PER YEAR are committedofferings to expanding to their theircustomers. services and We product are proud SAVINGS to have AVERAGING them as 17% PER YEAR are committed to expanding their services and product offeringsourare to their committedpartner customers. serving to We expanding arethe proud Hospitality to their have servicesthemindustry.” as and product offeringsourare to their committedpartner customers. serving to We expanding arethe proud Hospitality to their have servicesthemindustry.” as and product SAVINGSCALL ABOUT AVERAGING OUR FLEX17% PERPLAN YEAR SAVINGSCALL ABOUT AVERAGING OUR FLEX17% PERPLAN YEAR Representing (hotel or company) ______our partnerofferings serving theto theirHospitality customers. industry.” We are proud to have them as our partnerofferings serving theto theirHospitality customers. industry.” We are proud to have them as SAVINGS CALLAVERAGING ABOUT OUR FLEX 17% PLAN PER YEAR SAVINGS CALLAVERAGING ABOUT OUR FLEX 17% PLAN PER YEAR www.schneider-electric.ca www.schneider-electric.ca our partner serving the HospitalityEmail industry.”______Phone ______CALL ABOUT OUR FLEX PLAN our partnerwww.schneider-electric.ca serving the Hospitality industry.” CALL ABOUT OUR FLEX PLAN www.schneider-electric.ca www.ajmsolutionsgroup.comwww.ajmsolutionsgroup.com www.ajmsolutionsgroup.comwww.ajmsolutionsgroup.com www.schneider-electric.ca www.schneider-electric.caHandicap or usual score ______www.ajmsolutionsgroup.com www.ajmsolutionsgroup.com 4 4 REGISTER TODAY – LIMIT OF 100 GOLFERS 6 10 4 4 4 4 DARRYL Caudle

n April 2015 Darryl Caudle accepted the position of Vice President of Hotel Operations I for Westcap Management and oversees the Saskatoon Ramada Hotel and the Ramada Plaza Hotel Regina.

Prior to this appointment Darryl was the General Manager of the Park Town Hotel, Saskatoon, bringing 25 years of experience from the Sheraton Cavalier, Saskatoon where he held the position of Rooms Division/Revenue Manager.

Darryl has been involved with the hospitality industry in Saskatchewan for over 30 years, starting at the Keg restaurant.

Darryl Caudle The Saskatchewan Hotel & Hospitality Association would like to congratulate Darryl on his Vice President - Hotel Operations Sask Ramada appointment and his many successful years in the industry. ■

TOURISM SPOTLIGHT Hazel Hack, Heritage Inn Hotels, Moose Jaw and Saskatoon. By Darrell Noakes, Tourism Saskatchewan Journeyperson certification through the Saskatchewan This post is published on behalf of the Apprenticeship & Trade Certification Commission Saskatchewan Tourism Education Council, the (SATCC), which was also achieved in 2009. education and training department of Tourism Saskatchewan Before starting on her emerit path, Hazel had been sitting on the SATCC board, representing employees in hospitality very month STEC takes occupations, and she realized she was the only board member E the opportunity to feature who was not a Journeyperson. “I decided if I was going to be a one of our industry’s outstanding board member, I should complete the process myself ”. Certified Professionals and puts them in the “Tourism Spotlight”. “A big part of my success was having the support of my employer as well as having STEC behind me with This month we are very encouragement and always on the other end of the phone or pleased to recognize Hazel by email to answer questions.” Hack, Sales & Marketing Representative at X-Dream Hazel encourages colleagues and peers to enroll in Marketing, representing the certification and apprenticeship. “Learning should never stop, Heritage Inn Hotels in Moose learning as much as you can on how to treat people and guests Hazel Hack Heritage Inn Hotels Jaw and Saskatoon. will benefit not only themselves but also the company they Moose Jaw and Saskatoon work for.” In 2009, Hazel achieved emerit certification in four tourism occupations including The Heritage Inn in Moose Jaw certainly support their Front Desk Agent, Reservations Sales Agent, Housekeeping employees by offering a wage increase upon becoming a Room Attendant and Tourism Visitor Information Journeyperson. Counsellor, as well as obtaining a certificate as a Workplace Tra iner. Hazel clearly loves her work. She plans to stay with her current career until she retires. That retirement may be as far For Hazel, these certifications were stepping stones to yet as six years from now, but in the meantime she plans to keep another goal of achieving her Guest Services Representative learning and leading by example.. ■

7 INDUSTRY NEWS

FINALLY a New Liquor Retailing Policy

t’s a good bet that a lot of There are a web of silly rules and restrictions. For example, I hoteliers know what a rural franchises and government stores aren’t allowed to sell customer is going to buy the cold Pilsner. moment the off-sale door opens. That’s because hoteliers know Anyone who cares about serving customers right knows their customers. beer should be sold cold. Everyone selling liquor in Saskatchewan should have the The Saskatchewan right to provide the best possible price and service to their government is planning to customers and that’s exactly what the new policy does. There implement a new liquor retailing will be one liquor retail licence with one set of rules and policy that’s the biggest step one pricing structure. All liquor retailers, from hoteliers to forward for the industry since Todd McKay government stores, will pay the same wholesale price for stock. Canadian Taxpayers Federation the end of Prohibition. And the best part of the new policy is The government is also getting rid of 40 of its least profitable that hoteliers will finally have the opportunity to serve their stores to let the private sector take over. customers right. This is a huge opportunity for hoteliers: after decades of The current system is unfair. Hoteliers have to pay retail watching government stores take the lion’s share of business, prices for their stock which means they have to charge hoteliers will be able to compete for customers on a level customers more. But that’s not where the unfairness ends. playing field. ■

#302 – 2080 Broad Street, Regina, Saskatchewan S4P 1Y3 Phone: 306-522-1664 Facsimile: 306-525-1944 Email: [email protected] Website: www.skhha.com

The Saskatchewan Hotel & Hospitality Association (SHHA) is the provincial organization that represents YOU and the many hotels, bars and restaurants in Saskatchewan. Our association is responsible for providing you with the voice and support our industry needs to operate effectively and profitably. We are YOUR voice with government ministries, MLA’s and bureaucracy. For example:

• LIQUOR: • WCB: • IMMIGRATION: Among many activities relate Our work with WCB was The SHHA entered into an to this file, The Saskatchewan another recent example of our unprecedented agreement with Hotels and Hospitality Association effectiveness and the direct the government of the Solomon (SHHA), Restaurants Canada impact on YOUR bottom Islands, witnessed and endorsed and the Canadian Taxpayers line. Because of the efforts by SK government Minister of Federation (CTF) jointly launched of the SHHA, the Workers’ Immigration and Tourism Jeremy a petition calling for fairness in Compensation Board reversed Harrison, which will provide pricing, selection and regulation an earlier decision to withhold temporary foreign workers for liquor retailing. This lobbying surplus funds and return the entire from the island nation will have a direct, positive effect $141 million of YOUR money. on your bottom line.

Other details and examples of our work can be found on our website at www.skhha.com Belonging to the SHHA is an important business decision that will pays you dividends throughout the year. With your support we will continue to work tirelessly on your behalf. We know that being part of our 8 association is beneficial to you, your family, your business and the industry as a whole. SLGA UPDATE March 2016

s you may be aware, in June of 2015 the Saskatchewan In December of 2015 Raynelle Wilson, Director of A Hotel & Hospitality Association (SHHA) took part Enterprise with SLGA, met with the Advisory Committee in the formation of the Stakeholders Advisory Committee to discuss and elicit feedback on how to proceed, and, create to SLGA. This group was comprised of buyers and sellers of an effective and efficient liquor distribution system. Very beverage alcohol in the Saskatchewan. productive discussions regarding implementation, pricing, distribution, supply, and selection took place, along with an Never before has such a group of experts assembled to agreement that further meetings would be beneficial to all discuss mutual concerns specific to liquor. The committee, parties. consisting of the SHHA, the Saskatchewan Liquor Vendors Association, Restaurants Canada, ALES Club, Fine Wines Last week the SLGA, SHHA, Restaurants Canada, SLVA Saskatchewan, and, the Canadian Tax Payers Federation and other stakeholders met for 4 sessions over 2 days to found many areas of common interest and formed a plan to discuss a broad range of topics. Structured as a “Focus Group”, better engage the government and the SLGA. questions and feedback were centered on the new “Level Playing Field”, Retail Store Permits, Supply Chain Model, Through the combined efforts of the Advisory Committee, Pricing, Online Ordering, Inducements, Special Occasion and meaningful discussions with SLGA Minister Don Permits, Agent Stocked Warehousing, the Special Order McMorris, the Saskatchewan Party announced sweeping Desk, Payment Terms/Methods, and the RFP Process, etc. changes to liquor legislation and in what way beverage alcohol would be bought and sold in the province should the The consensus of the SHHA was that the meetings were very Saskatchewan Party be re-elected on April 4. productive and represented an opportunity for our members These changes include: to offer their opinion. As the end-user, SHHA members have the single biggest impact on the overall customer experience, • One licence for all liquor retailers (Retail Store Permit). and know what drives consumer satisfaction, and also have • One wholesale, unified price for all R.S.P’s. strong opinions on how best to serve the public. We were left with the impression that the SLGA, as a partner in the • The conversion of 40 public liquor stores to R.S.P. process, heard us loud and clear. • Introduce and RFP 12 new permits in underrepresented areas. The intent of the meetings was not to come to any decisions, but for stakeholders to meet and come away with information Encouraged by the announcement, the Advisory that could be used to enhance liquor procurement and Committee was very interested in how the new policies and delivery in the province. procedures would be implemented, and, wanted to be an integral part of the creation and development of the systems So far the SHHA is encouraged by what we heard, and required to deliver these proposed changes. eagerly look forward to post-election changes. ■

TOURISM INDUSTRY ASSOCIATION OF CANADA 2015 Canadian Tourism Awards

he Canadian Tourism Awards are presented annually Congratulations to Saskatchewan winners…. T by TIAC to recognize success, leadership and innovation in Canada’s tourism industry, and to reward those THE INTERCONTINENTAL HOTELS GROUP people, places, organizations and events that have gone above TOURISM EMPLOYEE OF THE YEAR AWARD and beyond to offer travellers superior tourism experiences in Michelle Blakely, Tourism Moose Jaw - Moose Jaw, SK Canada. – WINNER

The Canadian Tourism Awards have become the standard THE INNVEST REIT TOURISM of excellence for businesses and organizations in the travel EMPLOYER OF THE YEAR AWARD industry, showcasing the nation’s best tourism products, Sheraton Cavalier Saskatoon Hotel - Saskatoon, SK services and experiences. – WINNER ■

9 SASKATCHEWAN HOTEL & HOSPITALITY ASSOCIATION CONFERENCE & EXPO MAY 12 & 13, 2016 | DELTA BESSBOROUGH HOTEL | SASKATOON 3:15 pm – 4:15 pm TAKE BACK YOUR GUESTS: THURSDAY MAY 12 OTA SESSION 10:00 am – 3:00 pm CONVENTION REGISTRATION Adam Ballroom Delegates may pick up their registration kits on the convention floor. Name badges DAVE KAISER. are required to be worn for entry to all President & CEO, AHLA functions and sessions. Dave Kaiser is the President & CEO of the Alberta Hotel & Hotel Lodging (AHLA) Noon – 1:30 pm AWARDS LUNCHEON Once upon a time, Online Travel Agencies Adam Ballroom (OTAs) were allies of the hotel industry, Master of Ceremonies, bringing in bookings from markets that ` MARY-TAYLOR ASH, hotels would have struggled to access, or CEO, Tourism Saskatchewan by helping to sell unbooked rooms. Official opening of the convention. We’ll Fast forward to 2016 and the relationship salute the 2016 Employers of Choice, is no longer so friendly. OTAs like Expedia SHHA scholarship winners, SHSA Safety and Hotels.com compete directly against Centred Leadership Award and the Long a hotel’s own promotional efforts, creating Service employees. a substantial shift in how travelers book rooms. This shift in booking behavior saw 1:45 – 3:00 pm THE IMPORTANCE OF TEAMWORK hoteliers across Canada pay over $250 Adam Ballroom million in commissions to the OTAs in MICHAEL “PINBALL” CLEMONS 2012 alone. CFL Legend The hotel industry is fighting back with Whether in uniform, on the sidelines, “Check In Canada”. or in the front office, Pinball has always Any SHHA member who wants to been and continues to be one of Canada’s increase direct bookings to their favorite personalities. property and get their guests back Known for a personality that is as electric from the OTAs should plan to attend as his style of play on the field was, Michael this session. “Pinball” Clemons redefines the meaning 4:15 pm – 6:00 pm BREWERS’ WELCOME RECEPTION of community involvement and has been Convention Level recognized by many organizations for Great Western, Labatt and Molson Coors his tireless work with charities, schools hope you enjoy their complimentary and other community groups. Mike beverages as you relax with colleagues was awarded the Order of Ontario in after a busy afternoon at the convention. 2001. In 2007, he fulfilled a longtime ambition by launching the Michael ‘Pinball’ Clemons Foundation to quicken academic excellence, infuse depth of character, promote health and vitality, and inspire generosity in our youth. Sponsored by

3:00 pm – 3:15 pm Coffee Break 6:00 pm – 7:30 pm DELEGATE DINNER Adam Ballroom Come as you are and enjoy delicious dinner and a major prize draw. The dinner is a fantastic opportunity to meet and network with your fellow 10 delegates. 7:30 pm – 11:30 pm DELEGATE LOUNGE OPENS 9:15 am – 10:30 am “CRISIS? WHAT CRISIS?” William Pascoe Room Spadina Room The Delegate Lounge is the place to relax, PAT REDIGER, have a drink and enjoy some great live Owner, Benchmark Group comedy and a DJ for your entertainment. Pat Rediger began his career as a journalist You must be a registered delegate to Pat Rediger Benchmark Group and attend this exciting social event. Benchmark Public Relations, one of the “Banger Bingo are the original Bingo- premier public relations firms on the Calling Glam Rock Supergroup making prairies. their way across stadiums and back yard Are you nervous, scared or unprepared parties alike. With a tight knit team of for media interviews? Are you thrown dedicated head bangers and even tighter off guard by tough questions or hostile clothing, they’re sure to get you in touch reporters? What do you tell the media with your inner rock star! Let them take when there are allegations of bed bugs you on a gameshow journey through the or staff washing cups in the toilet at your greatest decade of all time celebrating big business? hair and big guitar licks! Participants will learn how to deal with www.bangerbingo.com reputation management during times of Sponsored by crisis. Pat focuses on what the news media expects of you; how to develop a plan for when a reporter calls; how to face reporters with confidence and make the most of media encounters. 9:15 am – 10:30 am ONLINE REPUTATION FRIDAY MAY 13 MANAGEMENT 8:00 am – 9:00 am DELEGATE BREAKFAST Meewasin Room Sponsored by GEORGE LEITH, VP, Vendasta Technologies George Leith doesn’t call himself an expert in digital media — he’s an interpreter. Specializing in digital strategy 9:15 am – 10:45 am SLGA: THE NEW ROAD and implementation, George illustrates TO RETAIL LIQUOR SALES the importance of online reputation William Pascoe Room management and brand presence. George BARRY LACEY, understands the necessity of adapting to President & CEO and new technology. He helps organizations RAYNELLE WILSON, make their virtual doorways as inviting as Director, Enterprise Initiatives at their brick and mortar entrances, which is Saskatchewan Liquor and Gaming crucial to the survival of a business. With Authority nearly three decades of experience in In June of 2015 the Saskatchewan Hotel marketing, sales and promotion, George & Hospitality Association (SHHA) took is a highly compelling speaker, always part in the formation of the Stakeholders in high demand across North America. Advisory Committee to SLGA. This group Vital content and emphatic delivery are was comprised of buyers and sellers of combined for an enlightening presentation. beverage alcohol in the Saskatchewan. 10:30 am – 10:45 am COFFEE BREAK Through the combined efforts of the 10:45 am – 11:45 am SHHA ANNUAL GENERAL MEETING Advisory Committee, and meaningful William Pasco Room discussions with SLGA the Saskatchewan Party announced sweeping changes to 11:00 am – 4:00 pm HOTEL, BAR & RESTAURANT liquor legislation and in what way beverage TRADE SHOW alcohol would be bought and sold in the Convention Level province. Have lunch with the exhibitors and view Attend this session and hear how the numerous products and services these changes will affect your available for the accommodation and business hospitality industry. Prize draws will take place at 3:30 pm.

THE CONFERENCE CONCLUDES 11 hbi Office Plus Inc. is the premier A HISTORY of Online Travel Agents supplier of office supplies and furniture in 6 locations throughout ack in the 1950’s, airline Apollo, Amadeus, Worldspan and Pegasus. When we B carriers booked a huge talk about these systems together, they are called Global Saskatchewan and Alberta. amount of air travel over the Distribution Systems, or GDS. Soon after, SABRE had Order Toll Free 1-800-667-3680 • Order Online www.hbiop.com telephone. The process was expanded to include the ability of travel agents to book other completely manual involving travel products for customers as well – including hotel rooms. telephone agents in a call A new (and more expensive) way of getting our hotel room hbi Office Plus Inc. and the Saskatchewan Hotel & Hospitality Association centre using a shared Rolodex. business was born as each GDS system charged a booking fee have teamed up to offer you a * discount on office supplies. Things started to change in the or “pass through fee” in addition to the regular travel agent 65% 1960’s when IBM developed commission. a computer booking system for American Airlines that In 1996, Sabre introduced Travelocity and Microsoft Jaret Waddell, COO allowed telephone agents to see founded Expedia. They were websites that were extensions of Airline Hotels airline ticket availability and the GDS with the ability to book hotel, airline ticket and car CREATING book them through the use of rentals. Expedia was one of the first companies not directly teleprinters. The system was called SABRE. This change was linked to a single airline vendor (like Travelocity was) to CUSTOMERS completely revolutionary as agents could take reservations provide this service. These websites are no longer dependant from any location all using the same central inventory of on one GDS, they are called, Online Travel Agents. FOR LIFE tickets Stay tuned for more in my next column in the summer This system was eventually expanded outside American edition of Hotel & Hospitality magazine. We will start to Airlines to include all travel agents. Other airline carriers unravel the mystery of these systems and start taking a look at eventually developed competitor systems such as Galileo, how we can use them to our advantage. ■

THE COST of an Injury

he Service and Hospitality The $4,021 only accounts for the wage replacement of the T Safety Association (SHSA) injured worker and any medical care received. It does not has been working with hoteliers account for covering shifts, training new workers, investigating for 20 years to help reduce the incident, or processing paperwork. How much do those injuries in the industry. Over the other factors cost? Most estimates say somewhere between 4 past six years in particular, the and 20 times the direct cost of $4,021. That means you will hotel industry in Saskatchewan spend, at a minimum, just over $20,000 for each injury claim. has made great progress on $20,000 could pay a minimum wage employee for over 1,900 * both reducing the number of hours of work – that’s almost 48 weeks! The reduction of just READY TO START SAVING 65% workplace injuries, as well as one injury could save you almost a year’s wages for an entry Order Toll Free 1-800-667-3680 the costs associated with those level worker. Order Online www.hbiop.com George Marshall, CEO injuries. IT’S EASY Service & Hospitality Safety Assoc. The SHSA is committed to maintaining this trend of cost 1. Contact Lorraine to get your account set up. In 2015, the average cost per reduction and can work with you to both prevent injuries and Email [email protected] time loss claim (an injury resulting in the worker being away mitigate the costs associated with those that occur. ■ 2. Visit us online www.hbiop.com to order online. CONNECT WITH US beyond the day of injury) in the hotel industry was $4,021. 3. Call us to talk to a fantastic customer service agent, 800-667-3680 Because of the hard work of hoteliers, that number has come 4. For all specific account inquiries contact Jenny McFadden your down from over $5,500 in 2010. During that time the cost of account executive [email protected] health care and the number of health care providers seen by each injured worker have both increased. REGINA SWIFT CURRENT CALGARY PRINCE ALBERT SASKATOON YORKTON 1162 Osler St. 161B Central Ave. N 400-7015 MacLeod Trail 1116 Central Ave. 10-2404 Thayer Ave. [email protected] Regina, SK S4R 5G9 Swift Current, SK S9H 0K8 Calgary, AB T2H 2K6 Prince Albert, SK S6V 4V6 Saskatoon, SK S7L 6B4 Tel: 800-667-3680 12 Tel: 306-757-5678 Toll Free: 800-667-3680 Tel: 306-778-3427 Tel: 800-667-3680 Tel: 306-764-0810 Tel: 306-664-8877 Fax: 888-816-2565 Fax: 306-781-6080 Toll Free: 888-816-2565 Fax: 306-778-3429 Fax: 888-816-2565 Fax: 306-922-5609 Fax: 306-664-4474 *65% discount off list price excluding furniture hbi Office Plus Inc. is the premier supplier of office supplies and furniture in 6 locations throughout Saskatchewan and Alberta. Order Toll Free 1-800-667-3680 • Order Online www.hbiop.com hbi Office Plus Inc. and the Saskatchewan Hotel & Hospitality Association have teamed up to offer you a 65%* discount on office supplies.

CREATING CUSTOMERS FOR LIFE

* READY TO START SAVING 65% Order Toll Free 1-800-667-3680 IT’S EASY Order Online www.hbiop.com 1. Contact Lorraine to get your account set up. Email [email protected] 2. Visit us online www.hbiop.com to order online. CONNECT WITH US 3. Call us to talk to a fantastic customer service agent, 800-667-3680 4. For all specific account inquiries contact Jenny McFadden your account executive [email protected]

REGINA SWIFT CURRENT CALGARY PRINCE ALBERT SASKATOON YORKTON 1162 Osler St. 161B Central Ave. N 400-7015 MacLeod Trail 1116 Central Ave. 10-2404 Thayer Ave. [email protected] Regina, SK S4R 5G9 Swift Current, SK S9H 0K8 Calgary, AB T2H 2K6 Prince Albert, SK S6V 4V6 Saskatoon, SK S7L 6B4 Tel: 800-667-3680 Tel: 306-757-5678 Toll Free: 800-667-3680 Tel: 306-778-3427 Tel: 800-667-3680 Tel: 306-764-0810 Tel: 306-664-8877 Fax: 888-816-256513 Fax: 306-781-6080 Toll Free: 888-816-2565 Fax: 306-778-3429 Fax: 888-816-2565 Fax: 306-922-5609 Fax: 306-664-4474 *65% discount off list price excluding furniture SHHA Welcomes QUASEP

Earn cash rewards, save on purchases...hundreds of products & services to help your business run smoothly!

Take advantage of financial benefits through the QUASEP member rewards program

Find overall cost savings through our broad range of products and services

Get superior service through your dedicated client services team Becoming a member is EASY and FREE! Contact William Chan, Account Manager 306.374.3819 QUASEP.ca14 FOREIGN WORKER PROGRAM and Syrian Refugees

s you may be painfully Much attention has been focussed on the 25,000 Syrian A aware, there have been refugees that the Liberal government promised to bring to vast changes implemented to Canada by the end of 2015 if elected. It was an impressive, and the Temporary Foreign Worker some would say improbable, undertaking, and at some point Program in the last two years. the new government realized it was not feasible. They did, I As the Liberals are soon tabling would suggest, the right thing by promptly admitting this to a bill to revisit many of these the Canadian public, and then proceeded to bring in the last changes, we are not sure yet how this program will change this refugee in February of this year. year, but I can speak to some of To date our province has welcomed just over 1000 Syrian what I’ve seen for employers of Daniel Hirschkorn refugees. A comprehensive overview can be found at http:// Saskatoon Immigration & foreign workers in the last year. Employment Consulting Services www.cic.gc.ca/english/refugees/welcome/map.asp. While Inc. (SIECSI) Here’s what we know: many of these refugees have settlement requirements that can be challenging, it is important to note that some of these new • Employers only allowed 10% of their workforce to be Temporary Foreign Workers and this is strictly arrivals are in fact employment ready. If you are seeking hard enforced, which few exceptions around size of company workers, do yourself a favour and contact your local settlement and wages offered. agency, a list that can be found here-http://economy.gov. sk.ca/immigration/settlement-advisors/ • Labour Market Impact Assessment Applications (LMIAs) were not accepted in regions of high While staffing challenges may have eased off slightly for unemployment rate. Saskatchewan has no regions some Saskatchewan employers, there are still needs to be affected by this and let’s hope it continues. met, and we can only expect these needs to increase with the • The processing fee of $1000 per spot was certainly upturn in the economy. The MOU signed by the SKHHA enforced, and while anecdotal evidence strongly and Solomon Islands has created movement and we are now suggests that LMIA submissions dropped significantly, in discussions with the Consulate General to proceed with processing times did not. This is a mystery still. some test cases. ■

MAXIMIZE Your Purchasing Power

n exciting new addition to the SHHA program is QUASEP, a group purchasing program designed specifically for the A hospitality industry. At QUASEP, we believe in working collaboratively with our members and supplier partners to ensure we meet the evolving needs of the markets we serve. As a trusted purchasing program provider for our members, we are committed to making our members more successful (and more profitable) through the right mix of products and services, operational resources, and programs to help our members run their business more effectively. Join the over 2,500 restaurants and hotels who have experienced the benefits of being part of the QUASEP network - wide array of products & services, member rewards program (yes, members get cash rewards for qualified purchases), and superior service from a dedicated team.

Call William Chan, QUASEP Account Manager @ 306.374.3819 to sign up now! ■

15 SOLOMON ISLANDS Update

n October of 2015 The Saskatchewan Hotel and Meanwhile, employer Jason Hobbis, Corporate Director I Hospitality Association (SHHA) entered into a historic Airlines Hotels says, “it is important to Airlines Hotels that we agreement with the Solomon Islands’ Guadalcanal province. work with all groups to fill vacancies and always welcome ways This unique arrangement between an industry association in which we can find people in an expedited way.” He adds, and the government of the Solomon Islands, was driven “We have 4 hotels in Saskatchewan and are very interested in by the employment needs of both parties. This agreement the potential of this new program and the skilled associates it facilitates the entry of recent graduates of the Solomon Islands may provide.” Hospitality Program into Saskatchewan workplaces to gain valuable work experience in the hospitality industry. The Deputy Premier of Guadalcanal Province, Honourable The SHHA will provide opportunities to graduates of the Rollen Selleso says, “This is a great Opportunity for the People Hospitality Program from Guadalcanal Province to come to of Guadalcanal Province. This agreement made possible by Canada in a temporary capacity to gain valuable experience in CITREC partnership is going to further strengthen bilateral the tourism and service industry. relationship between Canada in particular government and people of Saskatchewan.” This partnership has been made possible by Canadian International Training & Education Corp. (CITREC) which A select few employers have been chosen to pilot the has been offering Canadian Tourism and Education training program and be the first to invite graduates to come and work in partnership with the Province of Guadalcanal. in Saskatchewan on a temporary basis. “We support The Saskatchewan Hotel and Hospitality Jim Bence, SHHA President & CEO says “the SHHA Association and their members in recruiting employees for their growing industry,” said Jeremy Harrison Minister very excited to have the Premier of Guadalcanal attend our responsible for Tourism Saskatchewan. “The recent graduates conference in May and we hope that the Prime Minister of from Guadalcanal will return to the Solomon Islands with the Solomon Islands will accept our invitation to visit in June. experience in a tourism industry known all over the world for Our expectation is that the first graduates will arrive by late exceptional hospitality.” summer of 2016”. ■

SHHA ANNOUNCES PARTNERSHIP with hbi office plus inc. W The SHHA is very pleased to announce a partnership with hbi office plus whereby SHHA members receive a 65% discount on office supplies. For more detail, please see the advertisement in the enclosed member magazine.

hbi office plus is extremely excited to begin this partnership with the Saskatchewan Hotel and Hospitality Association. Their motto is ‘Creating Customers for Life’ and they do this through hard work, superior customer service and building long lasting relationships with their customers and corporate partners.

For Further information please 1-800-667-3680 ■

16 MEMBER NEWS

WINSTON’S PUB delivers authentic English experience

SHHA Member Profile: For the longest time, the drinking spot was simply known as Chris Beavis, Hotel Senator Owner the Senator Beverage Room. In 1967, Beavis’ father and uncle n any given day, you’ll find a large crowd gathered at purchased the hotel and in 1980 changed the name of the O Winston’s Pub in the Hotel Senator in Saskatoon. They establishment to Winston’s Pub in an effort to recapture the come to enjoy the authentic English style pub experience by boutique European hotel style the Hotel Senator once had. having a cold beer, satisfying their taste buds with a slice of Through Winston’s Pub, Beavis the family has been able to re- Shepherd’s Pie or a deep fried dill pickle, and catching up with establish the pub as a place to bring people from the community friends. together, much like in the olden days in England when pubs were “At Winston’s Pub, we like to have fun,” said Hotel Senator the ultimate meeting spots for all types of cultures. People would Owner Chris Beavis. “We’re centred around beer, but we also go downtown to do their shopping and then visit the pub to catch offer drinks such as martinis, cocktails and bourbon, an excellent up with friends. food menu, and we round out the whole experience with themed “It’s become essential; it’s the most important part of the hotel menus to make it a pub for all ages.” and has really helped round out everything else we’re doing here As Beavis explained, there’s always been a beverage room in over the years,” said Beavis, who took over as hotel manager the Hotel Senator. The hotel was originally opened on April 17, in 1987. “It has served as a focal point of the Hotel Senator, 1908, by James Flanagan. While people thought he was crazy for complementing Flangan’s Steakhouse and our newer vintage building the hotel on the outskirts of town, the hotel ended up in wine bar. The success of Winston’s helped us fix up our guest the centre of the city as it has developed today. rooms and become and three-and-a-half-star property.”

17 Winston’s offers 72 taps of the best selections of craft beer from across the world and over 20 single malt scotches. Beavis noted that the pub has recently launched the 21st Street Brewery by Winston’s, where it will be brewing small batches of beer. “We’re working collaboratively with other breweries across the province to brew some crazy and wild things,” he said. “Some will be garbage and go down the drain, and others will be more interesting styles that will appeal to people who want to be on the adventurous side.” Led by its flagship establishment in Winston’s Pub, the Hotel Senator has been able to both capture the hotel’s glorious past while positioning itself to be prosperous in the future. The hotel is close to completing its newly renovated guest rooms and has already completed significant wifi enchantments by placing a mini router in each room. In keeping with tradition, Beavis has also ensured that the Hotel Senator remains involved with the Saskatchewan Hotel and Hospitality Association (SHHA). He said his family has been involved with the SHHA since the early 50s and he even has an old hotel association picture with his parents in it. “Being a member of the SHHA gives you a sense of community,” Beavis said. “You help each other out with buying efforts and lobbying with the government. You can also get together and just disucss common interests like hotel, food and beverage and liquor trends. It’s definitely advantageous to be a member and certainly a tradition I wanted to keep.” ■

David Stewart Nicholas Mazurak Market Manager Area Sales Manager SK / MB MB / SK

Cell: 306-514-7232 Cell: 306-216-1498 [email protected] [email protected] MarriottAd_IgniteFeb2016_dollco.pdf 1 2016-02-01 10:48 AM

DELTA BESSBOROUGH The Delta Bessborough, with its heritage status, is the only 4-diamond hotel in Saskatoon. It features 225 guestrooms, over 18,000 square feet in meeting space, an indoor salt water pool, sauna, steam bath, and hot tub. You can dine at the Garden Court Café, Samurai Japanese Restaurant, Stovin’s Lounge, or Metric Garden Lounge @ the Bess (seasonal). The fitness centre is open 24-hours and the Delta Bessborough is the only hotel in Saskatoon with a full-service day spa, which is conveniently located in the hotel lobby. PHONE 1.306.244.5521

HOTEL SASKATCHEWAN The Hotel Saskatchewan is joining the ranks of some of the most remarkable hotels in the world as a member of the Autograph Collection—Marriott International’s exclusive portfolio of properties. It is an honour reserved for hotels that are original, rich in character and offer a one-of-a-kind experience. Built in 1927 by the Canadian Pacific Railway, it elegantly stands as a testament to the province’s strength of character, and has hosted an incredible list of VIPs, ranging from global dignitaries to red carpet celebrities. PHONE 1.306.522.7691

TURN YOUR POINTS OR MILES INTO REWARDING EXPERIENCES. For more information about Rewarding Events, visit MarriottRewards.com/RewardingEvents19 CONVENTION 2016 MAY 12 & 13, 2016 | DELTA BESSBOROUGH HOTEL | SASKATOON

Call (306) 244 – 5521 to book a room with rates starting at $159.00 a night. Mention the group name Saskatchewan Hotel & Hospitality Association Rate expires on April 12.

Print Name(s) ______

______Business Name ______

Town/City ______BUY 2 AND RECEIVE 3

____ Registrations @ $149.00 (Includes GST) = ______

Total Registration ______REGISTER NOW! Mail this registration information and cheque to: Saskatchewan Hotel & Hospitality Association #302 - 2080 Broad Street, Regina, SK S4P 1Y3 or fax: 306.525.1944 or email: [email protected]

$5 FROM EVERY REGISTRATION WILL BE DONATED TO THE CHILDREN’S HOSPITAL FOUNDATION To learn more, visit www.childrenshospitalsask.ca