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AF TECH Support Going Virtual A PUBLICATION OF THE 502nd AIR BASE WING JOINT BASE SAN ANTONIO-LACKLAND, TEXAS • Vol. 71 No. 33 • August 22, 2014 AF TECH SUPPORT GOING VIRTUAL Photo by Ted Koniares Contractors Tamatra Davenport (left) and Troy Small, (right) Enterprise Service Desk technicians work help tickets at the 690th Network Support Squadron’s newest location of the Air Force ESD May 27, 2010. The ESD is going virtual in late August 2014, starting at Joint Base San Antonio-Lackland, which will allow users to solve common computer issues and self-initiate trouble tickets. In 2010, help desks transitioned independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain. See story Page 3. INSIDE | Commentary 2 News 3 Community Briefs 14 What's Happening 15 Sports 17 ONLINE | http://www.jbsa.af.mil PAGE 2 commentary TALESPINNER August 22, 2014 Joint Base San Antonio- Lackland Beyond 360 feed back is 360 accountability Editorial Staff BRIG. GEN. BOB LABRUTTA 502ND AIR BASE WING/JBSA By Col. Matt Isler COMMANDER 12th Flying Training Wing commander TODD G. WHITE “For our young Airmen, who may 502ND AIR BASE WING/JBSA n highly accomplished have previously lived without such PUBLIC AFFAIRS DIRECTOR teams and organizations, OSCAR BAllADARES Ievery member is account- core values, it is critical to see a JBSA-LacKLAND PUBLIC AFFAIRS CHIEF able for their performance – consistent and clear representation LESLIE E. FINSTEIN whether hitting a baseball or INTERNAL COMMUNIcaTIONS CHIEF flying an airplane. of this accountability in action.” MANAGING EDITOR That is why in Air Force 671-4111 Operations, whether flying or SENIOR AIRMAN KRYSTAL M. JEffERS defending, controlling or build- Our Chief of Staff of the Air core values, I expect you to call EDITOR ing, we debrief the mission, Force tasks commanders to me out for the issue so that I MIKE JOSEPH compare our performance to create an atmosphere of dignity can fix it. If you are unable or SENIOR WRITER standards, and develop learning and respect, which is free from not comfortable with speak- JOSE T. GARZA, III points to improve the next mis- discrimination, inappropriate ing directly to me, I expect you SPORTS/STAFF WRITER sion. In that debrief, everyone relationships and the fac- to address the issue with my Col. Matt Isler DOROTHY LONAS is held to equal account accord- tors that contribute to sexual deputy, my boss or the IG. PAGE DESIGN/ILLUSTRATOR ing to the standards of their assault. The new Air Force During feedback sessions, the in action. job, whether they are Inspection System helps them commander or supervisor can Second, loyalty does not O-5 or E-3, commander or in that assessment and provides also genuinely ask for feedback mean covering up gross trans- Office wingman. In the mission them with feedback from their and offer some debrief points 2230 Hughes Ave. gressions or looking the other JBSA-Lackland, Texas debrief, we have 360-degree unit on how they are doing. for their own improvement if way. Instead, loyalty means 78236-5415 accountability. However, it is not just com- the junior Airmen have nothing understanding that each of us 671-2908; But in some units and manders who are accountable. to discuss. needs help staying on track, (fax) 671-2022 Email: [email protected] organizations, that 360-degree Every Airman measures to the Two things that can derail and we occasionally need the accountability stops at the bar of core values. Because that 360-degree accountability are loyal help of others to avoid Straight Talk: 671-6397 (NEWS) mission debrief. To move ahead bar is high, most of us need the misplaced notions about a bad situation. Loyalty also For advertising information: as an Air Force and get to the helpful mutual support of oth- vulnerability and loyalty. means our fidelity to the EN Communities root causes of sexual assault, P.O. Box 2171 ers to stay 100 First, the accountability mission and institution and de- San Antonio, Texas 78297 unprofessional relationships percent on-track. To get there, process does create vulnerabil- mands that we are all account- 250-2440 and unprofessional conduct, we we need to break down the ity, but it is that vulnerability able for our actions and core must extend that 360-degree barriers that keep us from itself that also helps create trust values. accountability that we hold in holding each other accountable in the relationship. Some So, what will you do today to This newspaper is published by the mission to every phase of to the values and standards Airmen tend to shield them- put our core values in action? EN Communities, a private firm in no way connected with the U.S. Air Force, our military lives. that we share – barriers like selves against vulnerability Start by committing to ask under exclusive written contract with Our core values do not stop excessive pride, arrogance, with those barriers, including other Airmen, including those JBSA-Lackland, Texas. This commercial enterprise Air Force newspaper is an at the door to the debrief room ambivalence and conceit. excessive pride, arrogance and who work with and for you, to authorized publication for members or the front gate. Commanders must set the conceit. Instead, vulnerability hold you to standards – and of the U.S. military services. Contents of the Talespinner are not necessarily Commanders already own example and empower sub- shows strength and intent for give them permission to point the official views of, or endorsed by, this accountability for the cul- ordinates to provide them a personal commitment to our out areas that need your atten- the U.S. government, the Department of Defense, or the Department of the ture and climate of their units. feedback. They can do this by core values. For our young tion. Giving them permission to Air Force. They are accountable not only noting that we are held to the Airmen, who may have previ- hold you accountable will help The appearance of advertising in this publication, including inserts or to their superior command- same standards of conduct as ously lived without such core develop a performance-based supplements, does not constitute ers, but also to the members of Airmen, adding that if you see values, it is critical to see a climate, reinforce our core val- endorsement by the Department of Defense, the Department of the Air their command, for the culture me violating those standards, consistent and clear representa- ues, and raise the level of play Force or EN Communities, of the and climate within their units. whether in mission areas or in tion of this accountability for the entire team. products or services advertised. Everything advertised in this publication shall be made available for purchase, use or patronage without regard to race, color, religion, sex, national origin, age, marital status, physical handicap, political affiliation, JBSA Sexual Assault Prevention and Response One of the best things or any other non-merit factor of the Straight Talk Line about ICE is that peo- purchaser, user or patron. JBSA SEXUAL ASSAULT HOTLINE • 808-SARC (7272) Editorial content is edited, prepared ple can let service pro- and provided by the Public Affairs Office For current, automated information during a natural disaster, of the 502nd Air Base Wing. All photos, crisis or emergency, call your local Straight Talk line. DoD Safe Helpline • (877) 995-5247 viders know when they do a great unless otherwise indicated, are U.S. Air job, not just for poor service. It Force photos. •JBSA-Fort Sam Houston: 466-4630 JBSA CRISIS HOTLINE • 367-1213 Deadline for story submissions takes 5 minutes or less to submit a is noon Wednesday the week prior •JBSA-Lackland: 671-6397 • JBSA-Randolph: 652-7469 JBSa Duty CHaplain • 365-6420 comment at http://ice.disa.mil. to publication. August 22, 2014 TALESPINNER news PAGE 3 NEWS IN BRIEF Virtual help desk rolling FRIDAY JSBA-LACKLAND SNCO INDUCTION The JBSA-Lackland senior NCO induction ceremony will take place Friday at the Gate- out across Air Force way Club hosted by Brig. Gen. Bob LaBrutta, 502nd Air Base Wing/JBSA commander. 24th Air Force Public Affairs per week. The guest speaker for the event to honor The vESD being rolled out in late JBSA-Lackland’s newest master sergeants The Air Force Enterprise Service August is a client-based application will be the fi fth Chief Master Sergeant of Desk is going virtual, and Joint Base that allows the user to solve common the Air Force, Robert D. Gaylor. San Antonio-Lackland will be the issues and self-initiate trouble tickets The medallion ceremony begins at 5 p.m. fi rst to see it as it rolls out across for email, desktop, laptop, mobile de- followed by a social at 6 p.m. and dinner at the Air Force starting at the end of vices and will eventually include net- 7 p.m. Cost is $25 for club members and August. work, software, hardware and other $27 for non-club members. Air Force Chief of Staff Gen. Mark user account capabilities. Welsh has challenged every Air- The application allows for sta- man to constantly look for smarter tus checks of any current incident Eric Trias, 690th Network Support BULLET WRITING, FEEDBACK COURSES ways to do business. The person- requests, feedback submission and Squadron Detachment 2 commander. A former command chief master sergeant The 690th NSS Det. 2 is located at for Air Force Material Command will give two nel of the 67th Cyberspace Wing at provides further contact information JBSA–Lackland, are meeting that for more help.
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