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Annual Report 2020 Vision Mission Lakeridge Health Annual Report 2020 Vision Mission We empower One System. people to live their Best Health. best health. Inclusion Compassion Values Innovation Teamwork Joy Contents 2 4 Message from the Chair of the About Lakeridge Health Board of Trustees, Interim President and CEO and Chief of Staff YEAR-IN-REVIEW 7 12 Improve Commitment to Population Health Individual Health Care Transforming Communities Transforming Patient Care 16 18 Create an Integrated Be a Workplace of Choice System of Care Transforming Teamwork Transforming Partnerships 21 23 Volunteers and Auxiliaries Foundations Report 25 26 Financials 2018/19 Board of Trustees Message from the Chair of the Board of Trustees, Interim President and CEO and Chief of Staff We are proud to share Lakeridge Health’s 2019/20 Annual Report, celebrating a year of positive change in unprecedented times. Across five hospitals and community Lakeridge Health, along with 18 partners locations, our team provided safe, high- across Durham Region, became one of quality care to thousands of patients a the first Ontario Health Teams, introducing day, while delivering new services for our a transformative model that better growing communities. At the same time, connects patients and providers in we continued to reimagine health care their communities. by partnering with other organizations, patients and families in new ways to Our Community Advisory Panels, Patient make our communities healthier. and Family Experience Advisory Councils and Community Leaders helped to keep As we reflect on an extraordinary year, Durham’s diverse patients, families and it is through the lens of the global the communities at the forefront of care. pandemic, the greatest challenge we have faced in modern times. The way We continued to expand our services and we have taken on the fight against enhance the experience in our emergency COVID-19 is a testament to the courage departments, hospitals and community and determination of our team and to the programs. We transformed the pharmacy community’s unfailing commitment to at the R.S. McLaughlin Durham Regional Lakeridge Health and Durham Region. Cancer Centre with a modern patient and family area and state-of-the art robotic In June 2019, we launched our new Vision technology. Our transitional care strategy – One System. Best Health. – and put supported over 120 patients to safely our Strategic Plan into action. There transition to their next level of care, making were many notable achievements; the more beds available for people who need Annual Report highlights just some of our specialized care. In January 2020, we our collective stories. opened our 22-bed mental health unit at Ajax Pickering Hospital for people who During 2019/20, we continued to build and need 24/7 acute mental health services. deepen partnerships that enhance the health and wellness of local populations while advancing inclusion and equity. Lakeridge Health Annual Report 2019/20 2 And, we reached an important at all doors to personal protective milestone in the proposed voluntary equipment (PPE) stewardship to having integration of Lakeridge Health (Pinewood very difficult conversations with patients Centre) and Durham Mental Health about postponing elective surgeries. Services (DMHS). Lakeridge Health’s Board of Trustees and Corporate The virtual solutions accelerated during Members approved this innovative and the pandemic to support people with exciting partnership to create a better, disease management, mental health and more accessible community mental addictions, and recovery from COVID-19, health and addictions system. will be an enduring feature of our health system. We made substantial strides in our plan to redevelop our facilities to serve Durham’s Our Foundations have raised more than needs into the future. Together with $1 million within just a few months to our partners, we are bringing the Jerry support our pandemic response, while Coughlan Health and Wellness Centre volunteers have stepped up to rally behind one step closer to Durham communities. patients and frontline teams. Patient and family-centred care is being The resourcefulness and innovation advanced with programs such as the demonstrated during the pandemic will Healing Ceiling at Port Perry Hospital that make our organization and communities brings local art into patient rooms, while even stronger as we adapt to a world Lakeridge Health became the first Ontario with COVID-19. hospital to introduce a personalized Thank you for your unwavering predicted wait time at Bowmanville commitment to creating a leading Hospital’s ED. Our exemplary Accreditation health system with people at the Canada survey results reflect our relentless centre of everything. focus on clinical quality. Success depends on our team. Lakeridge Health continued to foster healthy, high- performing and inclusive teams through a comprehensive safety strategy. There is no greater example of the Sharon Cochran power of our team, our partnerships Chair, Board of Trustees and our community than our response to COVID-19. Lakeridge Health and its provincial and regional partners responded proactively and decisively to novel coronavirus. Susan deRyk Interim President and CEO We are inspired by the efforts of all our staff, physicians and volunteers who have gone above and beyond to keep people safe. Our incredible team handled complex changes with great skill and compassion – Dr. Tony Stone from setting up screening Chief of Staff Lakeridge Health Annual Report 2019/20 3 About Us akeridge Health is Durham Lakeridge Health is home to several Region’s acute health care regional specialty centres, including the L provider and one of Ontario’s R.S. McLaughlin Durham Regional Cancer largest community health systems. Centre, Pinewood Centre for addictions and mental health, and The Shoulder Centre. With five hospitals, four emergency Lakeridge Health also provides regional departments, a residential treatment eye care, mental health, and chronic kidney centre and more than a dozen community disease services to residents of Durham health care locations, Lakeridge Health Region and beyond. is working to provide the best experience for patients and their families in one of the Supported by a dedicated team of fastest growing areas of the province. more than 5,400 employees, 760 physicians and 1,700 volunteers across 16 locations, Lakeridge Health is working with partners at all levels to create an integrated health system to improve the health and wellness of the more than 650,000 people in Durham Region. Lakeridge Health Annual Report 2019/20 4 Lakeridge Health A Health Network Serving Durham Region and Beyond 821 204,338 38,084 Budgeted Emergency In-Patient Beds Department Discharges Visits 450,008 51,072 25,163 14,401 Clinic Visits Surgeries MRIs Mental Health Visits 4,297 1,980 170 Births Students Trained Active Research (including medical trainees) Studies Lakeridge Health Annual Report 2019/20 5 Year in Review Stratgeic Directions Improve Population Health Partner with primary care and other providers to promote prevention, health and wellness strategies that foster healthier communities. Commitment to Individual Health Care Continuously improve delivery of high quality care and services in acute, home and community settings. Create an Integrated System of Care Lead the transformation to a connected and integrated system of care in Durham Region. Be a Workplace of Choice Through a dedicated focus on team health, wellness, safety and wellbeing that supports a high-performing, adaptable and enjoyable workplace environment. Important note: the contents of this Annual Report reflect activities during April 2019 to March 2020, the first few months of the global pandemic. Significant change has happened since that period. Lakeridge Health Annual Report 2019/20 6 Year in Review Improve Population Health Transforming Communities Conceptual rendering only Lakeridge Health is improving population health and transforming communities through innovating, modernizing and expanding services and fostering strong community partnerships. he Jerry Coughlan Health and services. The centre was named after local Wellness Centre (JCHWC), a philanthropist, founder of Coughlan Homes T new comprehensive medical and and community-builder, Jerry Coughlan, health care centre, is coming soon to the in recognition of the Coughlan family’s rapidly growing community of North historic $7 million gift to the Ajax Pickering Pickering. Offering hospital services, Hospital Foundation. physicians’ offices, an urgent care centre Our Master Plan continued to guide and a range of medical, diagnostic and Lakeridge Health’s growth and development community-based services, under one to meet changing community needs roof, the JCHWC will support the health through the next 20 years. Lakeridge Health and wellness of the population. is working with the Ministry of Health to Located on a 2.3-acre property owned move forward the redevelopment and by Lakeridge Health, this new facility is expansion of Bowmanville Hospital to be being developed through an innovative construction-ready in 2022. Planning for our partnership model. Lakeridge Health other crucial projects, including building a and its partner, NorthWest Healthcare New Durham Region Hospital for the entire Properties REIT, will develop the region and exploring a seniors’ residential facility and share the footprint to complex adjacent to Ajax Pickering Hospital, extend Lakeridge Health’s outpatient continued moving ahead throughout the
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