WILLOUGHBY CITY COUNCIL INFORMATION GUIDE

Made under the Government Information (Public Access) Act 2009

November 2020

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Information Guide

CONTENTS 1. INTRODUCTION ...... 3 2. WILLOUGHBY CITY COUNCIL ...... 4 2.1 The Willoughby City Council Area...... 4 2.2 The elected Council ...... 4 3. CORPORATE IDENTITY OF WILLOUGHBY CITY COUNCIL ...... 5 3.1 Structure and function of Council ...... 5 3.2 Current organisational chart ...... 6 3.3 Vision Statement ...... 7 3.4 Community Strategic Plan Our Future Willoughby 2028 ...... 8 3.5 Operating principles ...... 8 3.6 Functions and powers of Council ...... 9 3.7 Impact of Council’s functions on members of the public ...... 12 4. PUBLIC PARTICIPATION IN WILLOUGHBY CITY COUNCIL ...... 13 4.1 Council meetings ...... 13 4.2 How to became involved with Council ...... 13 4.3 Community consultation and engagement ...... 14 4.4 Privacy Management Plan ...... 15 4.5 Privacy and health information protection ...... 15 5. ACCESS TO DOCUMENTS HELD BY WILLOUGHBY CITY COUNCIL ...... 16 5.1 Access to Council Files ...... 17 5.2 Policy Documents ...... 17 6. FORMAL ACCESS TO INFORMATION APPLICATIONS ...... 19 6.1 Lodging a Formal Application under the GIPA Act ...... 19 6.2 Further Information ...... 20 7. CONTACTS FOR FURTHER INFORMATION ...... 21

Date Approved 13 November 2020 Next Review Date November 2021 Version 4 Responsible Position Governance, Risk and Corporate Planning Manager Administration Reference

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1. INTRODUCTION

The Information Guide describes Council’s activities as they relate to public access to information. It also sets out the opportunities for involvement in Council’s activities for members of the public.

The Guide contains information about: a. the structure and functions of Council b. the ways in which the functions of the Council affect members of the public c. the arrangements that exist to enable members of the public to participate in the formulation of Council’s policies and the exercise of Council’s functions d. the various kinds of government information held by Council that the Council makes publicly available e. the manner in which the Council makes government information publicly available, and f. the kinds of information that are (or will be) made publicly available free-of-charge and those kinds for which a charge is (or will be) imposed.

This Information Guide is produced in accordance with the requirements of the Government Information (Public Access) Act 2009 (GIPA Act).

Written enquiries regarding the application of the Government Information (Public Access) Act 2009 at Willoughby City Council can be directed to:

Chief Executive Officer or Public Officer Willoughby City Council PO Box 57 CHATSWOOD NSW 2057.

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2. WILLOUGHBY CITY COUNCIL

2.1 The Willoughby City Council Area Beautiful waterways and foreshores, 425 hectares of public open space including bushland reserves, walking trails and playing fields. One of the biggest retail centres in Australia - with over 700 shops in Chatswood and a pedestrian flow of over 50 million people a year in Chatswood Mall. With 288 km of sealed footpaths and 181 km of roadway, 8.5 km from CBD, located on key transport, rail and road arteries, Willoughby City has it all.

The City covers 23 square kilometres and incorporates the suburbs of Artarmon, Castle Cove, Castlecrag, Chatswood, Middle Cove, Naremburn, Northbridge and Willoughby, as well as parts of Gore Hill, , St Leonards and Roseville. Willoughby City is a region of contrasts. We have a mix of land uses including industrial, retail, residential and special uses with some of the best schools in NSW. The City’s estimated population in 2018 was 80,339. One in three of our residents is from a non- English speaking background with Chinese, Korean, Indian, Armenian and Japanese backgrounds featuring strongly.

Contrasting developments can be seen when travelling throughout the City, ranging from the heritage listed cottages indicative of our forefathers’ homes to the high-rise contemporary developments in the Chatswood Central Business District.

2.2 The elected Council The Council of the City of Willoughby comprises 13 Councillors who are elected by local residents and ratepayers to represent them. Councillors are elected for a fixed term with the next local government elections due on 4 September 2021.

The City of Willoughby is divided into four areas called wards. Each ward is represented by three Councillors. The Mayor is popularly-elected and represents the entire area of Willoughby City.

The Councillors elected on 9 September 2017 are:

MAYOR

Gail GILES-GIDNEY

MIDDLE HARBOUR NAREMBURN SAILORS BAY WEST WARD WARD WARD WARD

Angelo Stuart Hugh Tony ROZOS COPPOCK ERIKSSON MUSTACA

Wendy Christine Denis Craig NORTON TUON FERANDEZ CAMPBELL

Judith Nick Brandon Lynne RUTHERFORD WRIGHT ZHU SAVILLE

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3. CORPORATE IDENTITY OF WILLOUGHBY CITY COUNCIL

3.1 Structure and function of Council Council is a statutory body incorporated under the Local Government Act 1993.

The Chief Executive Officer has overall responsibility for managing the staff in the organisation. The staff are arranged in three Divisions to carry out the diverse operations required of a multi- faceted local government organisation.

The organisation chart outlines the structure of the organisation showing the three Divisions (see page 6). Council’s functions are set out in Section 8 of the Local Government Act 1993:

• "to provide directly or on behalf of other levels of government, after due consultation, adequate, equitable and appropriate services and facilities for the community and to ensure that those services are managed efficiently and effectively. • to exercise community leadership • to exercise its functions with due regard for the cultural and linguistic diversity of its community • to properly manage, develop, protect, restore, enhance and conserve the environment of the area for which it is responsible • to have regard to the long term and cumulative effects of its decisions • to bear in mind that it is the custodian and trustee of the public assets and to effectively account for and manage the assets for which it is responsible • to facilitate the involvement of councillors, members of the public, users of facilities and services and council staff in the development, improvement and co-ordination of local government • to raise funds for local purposes by the fair imposition of rates, charges and fees, by income earned from investments and, when appropriate, by borrowing and grants • to keep the local community and the State Government (and through it, the wider community) informed about its activities • to ensure that, in the exercise of its regulatory functions, it acts consistently and without bias, particularly where an activity of the council is affected • to be a responsible employer."

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3.2 Current organisational chart

Council executive and management structure chart

MAYOR Cr. Gail Giles-Gidney

COUNCILLOR CHIEF EXECUTIVE OFFICER (C) Craig Campbell Debra Just (Deputy Mayor) Angelo Rozos Wendy Norton Judith Rutherford Stuat Coppock Chirstine Tuon Nic Wright Hugh Ericksson Denis Fernandez Brandon Zhu Tony Mustaca Craiig Campbell Lynne Saville

Acting PLANNING & COMMUNITY, CULTURE CUSTOMER & CORPORATE INFRASTRUCTURE & LEISURE DIRECTOR (C) DIRECTOR (C) DIRECTOR (C) Melanie Smith Greg McDonald Chris Binns

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3.3 Vision Statement

Our Vision

WILLOUGHBY’S DIVERSITY UNDERPINS OUR LIVEABLE AND PROSPEROUS CITY.

Willoughby is a City of Diversity: diverse landscapes, people and businesses.

Our people are from across the world as reflected in the diversity of their languages and beliefs. They come together from all walks of life adding vibrancy to our community and creating rich social connections.

Food and music are signatures of our hubs. You can experience fine dining and cheap eats in our laneways at all hours and hear the music of our community and the languages of people who make our City home. You can have fun at street activities and events or enjoy a comedian or symphony concert at The Concourse. Visitors respond to our offering as Willoughby’s reputation as a destination grows.

We recognise the past while creating new liveable places, strong communities and homes for the future. The sites and contributions of our traditional Indigenous inhabitants are recognised and preserved along with more recent heritage such as cottages, The Castle and The Incinerator. Our skyline’s silhouette dramatically outlines the transition from modern apartment towers to medium density apartments and houses that span a variety of eras and designs.

Our landscape is as diverse as our people and urban places. Significant native bushland, Middle Harbour estuary and the invite you to explore and understand more. Our environment is important to us and we are leaders in creating an aware community focused on sustainable living that reduces our impact on the world.

It is easy to get around our City. Public transport options, connected walkways and cycle paths help minimise the impact of cars on our roads and provide us with healthier choices. The connections between the CBD and our villages are strong, creating liveable spaces which support our needs and serve as meeting places. Digital connections and infrastructure support a smart city that provides real-time information to people seeking to navigate our City and access its services.

Our vibrant economy continues to grow and diversify. The success of global corporations and significant retailers based in our CBD, and of the local businesses that support our villages and neighbourhoods, serves to attract new industries, employers and talent to our City. Many choose to live and work here, able to meet all their needs within a short walk.

Our community has far-sighted leaders. They anticipate and meet community and environmental needs. Our leaders work collaboratively to deliver better services and infrastructure, to improve amenities and a sense of place. They actively involve citizens in decisions that affect their lives. They are recognised as ethical, fair and accountable. Our leaders ensure the City has a vibrant future and is a source of identity and pride.

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3.4 Community Strategic Plan Our Future Willoughby 2028

Our Future Willoughby 2028 (the Willoughby City Strategy) is a long term vision and plan for the future of the City to help guide decision making and planning for the next eight years. A plan based on community vision, values and aspirations, it has been specifically developed for the Willoughby Local Government Area.

To achieve the community’s vision of a diverse, liveable and prosperous City, Our Future Willoughby 2028 has identified 5 outcomes:

• A City that is green • A City that is connected and inclusive • A City that is Liveable • A City that is prosperous and vibrant • A City that is effective and accountable

In order to understand the intent of these broad outcomes, community priorities were also identified. These are more detailed and focus what is needed to achieve each outcome.

The Willoughby City Strategy was started in 2005, reviewed comprehensively in 2009 and updated in 2018. It is the primary planning framework for Willoughby City to guide planning and decision-making processes in all its areas of activity and service. The Strategy operates as the overarching vision for Willoughby City and drives the Council’s management and operational planning. It is not just a plan for Willoughby City Council but for the whole community, a shared vision for our future that the community and stakeholders have identified.

3.5 Operating principles

Three principles underpin Council’s decision making processes including how Council engages with the community and how Council allocates resources.

• Sustainability - Seeks to meet the needs of the present without compromising the needs of future generations. It requires equitable consideration of environmental and social needs for the long term. • Social Justice - All people receive a “fair go” at opportunities of life including wealth, health and recognition in law and privileges without prejudice. The basic principles are: - Equity - overcoming unfairness caused by unequal access to economic power and resources. - Access - greater equality of access to goods and services. - Participation – expanded opportunities for real participation in decisions which govern lives. - Rights - equal and effective legal, industrial and political rights.

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• Ethical Government - Requires that Council exercise its role as “steward” to the public, and the use of resources through fair and just rules and decision making processes. It requires Council to strive for openness, transparency and accountability

3.6 Functions and powers of Council Under the Local Government Act 1993, Council has the following functions:

• non-regulatory or service functions • regulatory functions • ancillary functions • revenue functions • administrative functions • enforcement functions.

Council also has a range of powers conferred on it by a number of other Acts. The following functions are carried out by the Council:

Financial services

• Accounting and financial statements • Budgets • Rating • Risk management • Centralised purchasing

Corporate support

• Information technology including GIS • Governance, risk and corporate strategic planning • Events, public relations and communications • Information resources • Website • Citizenship ceremonies/public receptions • Printing

Human resources

• Recruitment and selection • Payroll • Training • Work Health and Safety

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Economic and property development

• Commercial property acquisition and disposal • Economic opportunities • Property management/leases

Community, culture and leisure

• Library services • Aged, disabled, children’s, youth and ethnic services • Child care • Community arts and cultural planning and facilitation • Events management • Administration of community facilities: - Dougherty Community Centre - Willoughby Park Recreation Centre - Zenith Theatre and Convention Centre - Chatswood Youth Centre - Chatswood Mall - Rehearsal Studio - Naremburn Community Centre • Meals-on-Wheels • Australia Day ceremonies • Willoughby Spring Festival • MOSAIC (Multicultural One Stop Assistance and Information Centre) • Willoughby Leisure Centre

Planning and environment

• Development, building, subdivision and rezoning applications • Local Environmental Plans and Development Control Plans • Zoning Certificates • Section 94 and car parking contributions • Strategic planning • Sustainable environment • Waste management/recycling • Swimming pool safety • Shop inspections (food hygiene) • Inspection of building works

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• Development and building compliance • Ranger Services and parking control • Environmental controls: water pollution, noise pollution • Appeals to the Land and Environment Court • Notices under various Acts

Infrastructure

• Construction and maintenance of roads, footpaths, kerb and gutter and car parks • Drainage and storm water retention matters • Traffic and transport management, traffic control schemes, parking meters, road safety • Street lighting • Tree planting, street tree planting programme and Tree Preservation Order • Management and maintenance of parks, gardens and reserves • Management and maintenance of bushland and walking trails • Maintenance of playground equipment, sporting fields and facilities • Conditioning of engineering works associated with development applications • Catchment management and environmental engineering programmes • Street cleaning • Maintenance and construction of Council-owned property, including the Concourse

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3.7 Impact of Council’s functions on members of the public Local Government has long been referred to as “the people’s government” as its operations have the greatest impact on the day-to-day lives of people. For this reason all the functions previously outlined, with the exception of internal functions, impact upon the community.

Services functions Many of the services and facilities the community utilise are provided by Council, including the maintenance and construction of roads and parks, garbage collection and recycling, library facilities, child care, community arts, recreation facilities, community transport, low-income housing, environmental monitoring.

Regulatory functions Council controls and regulates development and construction, health standards and traffic to ensure community safety and environmental protection. Members of the community must abide by the regulations established.

Ancillary functions These will generally affect only some members of the public. For example, if Council resumes land or is required to undertake inspections for the enforcement of the law.

Revenue functions All customers are affected through Council raising revenue via rates, fees and charges in return for the facilities and services provided.

Administration functions These tend not to directly affect the public. Council however has various commitments under the Act, including the preparation of a Community Strategic Plan which outlines Council’s direction. The community is encouraged to participate in this process.

Enforcement functions Only members of the community in breach of legislation that Council is required to enforce are affected.

Governance functions Council and committee meetings are open to the public and people can address these meetings to directly contribute to the decision making process. Communication and community consultation, complaints handling and reporting, strategic and corporate planning all impact on members of the public. Council elections also give people the opportunity to influence the operation of the organisation

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4. PUBLIC PARTICIPATION IN WILLOUGHBY CITY COUNCIL

Participation by the community and the public is to help guide Council’s decision-making process. There are a number of ways the community can engage with Council, all of which are outlined in Council’s Community Engagement Strategy. Below are some details of common ways in which Council engages with the community.

4.1 Council meetings Meetings take place on the second Monday of every month (excluding January), commencing at 7:00 pm.

All meetings are held on Level 6 of the Council Administrative Building, 31 Victor Street, Chatswood. All Council meetings are open to the public. Meetings are also webcast.

The only items not dealt with in public are confidential matters that fall into the categories defined in Section 10A of the Local Government Act 1993.

Members of the public can speak at Council meetings once they have requested to do so in writing. Council will consider matters so raised early in its meeting.

4.2 How to became involved with Council

There are a number of ways that you can be involved with Willoughby City Council.

• Council’s website www.willoughby.nsw.gov.au is continually updated to keep the public up-to-date on the latest news from Council. • Call us on 9777 1000 or visit our Administration Building at 31 Victor Street to gather some of our many brochures on activities within the City. • Attend Council meetings. We make available copies of Council’s Business Paper (i.e. meeting agenda) at the meeting and in our libraries so you can follow the matters considered by the Councillors. Copies of business papers and minutes are also available on our website (view here). • Address a Council meeting through Open Forum where you can speak on a matter not listed on the agenda. To do so, you should put your request to speak in writing by 12.00 noon on the day of the meeting. See our website for further details. • Address a Council meeting on a matter on the agenda. You should make application in writing and make sure it is received by us by 12:00 noon on the day of the meeting. See our website for further details. • Community committees have been set up to help us undertake various tasks, where local residents may do particular work or provide advice. Vacancies on these committees are advertised publicly. • The Government Information (Public Access) Act 2009, usually called the GIPA Act, requires all councils to make certain information available either on their website or at a public location (either the Customer Service counter of the Administrative Building or Council Library) free-of-charge. This information is contained in Schedule 5 of the GIPA Act.

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• Documents may also be obtained in accordance with the provisions of the GIPA Act. Applications must be either on the GIPA Application Form or in writing. An application fee of $30.00 will apply to Formal Applications. Further fees may be payable depending on the time and complexity of the application. • We will also notify you when we receive a development application if your property is to be affected by the proposal. You can make a submission which will be considered in determining the application. • All Local Approvals policies are advertised to enable the public to comment on them before they are finally adopted. Notices of these policies are placed in the local newspaper, the Times. Development Applications approved by Council are published in this newspaper. • Council advertises in the North Shore Times to keep the community informed about its activities. A regular page is set aside each fortnight to inform the public of events, activities and other important information. • Council publishes a quarterly report to the community, the Willoughby City News that is delivered to every resident and business. Current and past copies are also available on Council’s web site. • The Willoughby City Guide is an annual publication that informs residents, new and old, business owners and visitors of the services offered by Council and features of the City. • If you are a resident of Willoughby City, you are required to vote in Local Government elections.

4.3 Community consultation and engagement Willoughby Council is dedicated to engaging the community when making decisions. Our community is made up of a wide and diverse range of stakeholders, including our ratepayers, residents, service providers, business owners, workers and visitors. All Council community engagement is guided by our Community Engagement Policy which outlines our 9 key principles of good engagement. That Strategy also refers to all the ways in which we inform, consult, involve, collaborate and empower the community. From simple information sharing and the promotion of activities and events to encouraging debate on local issues and planning for the future; it is the way in which we continually build upon and strengthen the ties between Council and the community in order to achieve positive outcomes for the City of Willoughby.

Council’s comprehensive Community Engagement Policy and the Communications Policy support Council to:

• Actively create opportunities for the Willoughby community to be consulted. • Seek a range of views available on particular issues and if required, develop consultation plans that are tailored to the particular circumstance. • Survey the needs and expectations of the community on Council’s delivery of services. • Undertake consultation to generate public interest in specific projects and in relevant new policies.

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• Inform community groups of matters of interest and concern and invite these groups to contribute their opinions. • Ensure that consultation is timely and appropriate but not does not unduly delay the decision making process.

Some of the ways that Council engages and consults with its community include:

• Exhibition and invitation to comment on all important proposed or new Council policies, plans or initiatives. • Various opportunities for involvement in the updating of the Willoughby City Strategy, the overarching Community Strategic Plan. • Annual exhibition and consideration of submissions on Council’s Operational Plan, budget and the Delivery Program that relate to the Willoughby City Strategy. • A comprehensive on-line presence conducted under the “Have Your Say Willoughby” banner, offering the following: - online community panel, made up of a cross-section of the resident community, that regularly gives views about Council issues - online forums to post comments or responses to a designated topic - online surveys for gathering quantitative data on a topic - e-Newsletters which provide community members with information about specific services Council offers - social media as a tool for informing and engaging. • Regular and frequent contacts between Council’s Community Services staff and the many community organisations, committees and agencies that support the various populations in the City (such as children, older people, youth). • A detailed Customer Satisfaction survey is conducted every 4 years.

4.4 Privacy Management Plan Council has adopted a Privacy Management Plan in accordance with the requirements of the Privacy and Personal Information Protection Act 1998. This Plan sets out Council’s commitment to privacy protection and outlines our procedures for dealing with Privacy and Personal Information in accordance with the Information Protection Principles. This Plan is available on Council’s website.

4.5 Privacy and health information protection Access to some documents may be restricted in accordance with the Health Records and Information Privacy Act 2002. This Act provides for the protection of information relating to the health of individuals. As such, certain documents in Council’s files are exempt under this Act and will not be made available.

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5. ACCESS TO DOCUMENTS HELD BY WILLOUGHBY CITY COUNCIL Willoughby City Council welcomes enquiries from its customers. You may make enquiries in person at our offices, by telephone, by email or by post. Council holds a range of documents covering the diverse issues that it deals with relating to the Willoughby Local Government area.

When you are seeking access to Council documents or information, Council will endeavour to make them available subject to an Informal Access Application being submitted in accordance with the guidelines in the GIPA Act.

Schedule 1 and section 4 of the Government Information (Public Access) Regulation requires that the documents listed below, are to be made publicly available for inspection, free of charge. The public is entitled to inspect these documents either on Council’s website (unless there is an unreasonable additional cost to Council to publish these documents on the website) or at the offices of the Council during ordinary office hours or at any other place as determined by the Council. Any current and previous documents of this type may be inspected by the public free of charge. Copies can be supplied for reasonable copying charges. The following table lists these public documents and how they can be accessed.

Public Documents under Schedule 1 of the GIPA Regulation

No Name of document Website Counter 1 Code of Conduct   2 Code of Meeting Practice   3 Annual Report   4 Financial Statements   5 Auditor’s Report   6 Community Strategic Plan Our Future Willoughby 2028   7 EEO Management Plan  8 Councillor Expenses and Facilities Policy   9 Annual Reports of bodies exercising delegated functions by  Council 10 Codes referred to in the Local Government Act  

11 Disclosures of Interest Returns  12 Agendas and business papers   13 Council and committee minutes   14 Departmental reports N.A. N.A. (Section 433 Local Government Act)

15 Land Register  16 Register of Investments   17 Register of Delegations   18 Register of Graffiti removal work  19 Register of declarations of political donations   (Section 328A Local Government Act) 20 Register of voting on planning matters   (Section 375A Local Government Act

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No Name of document Website Counter 21 Local policies – orders and approvals N.A. N.A. 22 Plans of Management for community land   23 Environmental Planning instruments, Development Control   Plans and contribution plans made under the Environmental Planning and Assessment Act

24 Development applications and associated documents including: • Home Warranty Insurance documents  • Construction Certificates  • Occupation Certificates  • Structural Certification documents  • Town Planning reports   • Submissions received on Development Applications   • Consultants reports -i.e. Heritage, Traffic, Tree Inspection, Acoustic, Land Contamination 25 Records of decisions on development application  

26 Applications for approval under Part 1 of Chapter 7 of the  Local Government Act 27 Applications for approvals under Acts  28 Records of approvals granted or refused or variation from  Council Policies 29 Orders given under the authority of any other Act  30 Records of Building Certificates under Environmental  Planning and Assessment Act 31 Plans of land proposed to be compulsorily acquired by  Council 32 Compulsory Acquisition notices  34 Leases and licences for use of public land classified as  Community Land

5.1 Access to Council Files In most cases an Informal Access Request under the GIPA Act will gain access to specific information on request, subject to privacy considerations and other confidentiality provisions. Wherever possible, access will be provided in a manner which is mutually convenient. There are times, however, when additional time may be required to access specific files, particularly if the files for the period have been archived away from Council’s offices.

In some circumstances, it may be appropriate to obtain access to information by way of a Formal Access Application under the GIPA Act (see next section in this publication).

5.2 Policy Documents Council’s policies are available for viewing and downloading on Council’s website (view here).

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6. FORMAL ACCESS TO INFORMATION APPLICATIONS

Formal requests for information under the Government Information (Public Access) Act 2009, usually called the GIPA Act, must be in writing, provide an address for the applicant and be accompanied by the requisite fee.

Applicable fees and charges are:

Nature of applications Application fee Processing charge Access to records by natural $30* $30 per hour person about their personal affairs after first 20 hours All other requests $30* $30 per hour Internal Review $40 Nil Amendment of Records Nil Nil

*Subject to 50% reduction for financial hardship and public interest reasons.

6.1 Lodging a Formal Application under the GIPA Act

Request for access

• Applicants seeking access to Council records must provide sufficient information to enable the requested document/s to be identified. You should consult with Council’s Public Officer if you require help with your application. • If you are seeking documents relating to your personal affairs, Council may request proof of your identity. • If you are seeking documents on behalf of another person relating to their personal affairs, Council may ask you to submit a consent form signed by that person. • Council, on receiving a formal GIPA application, may assist the applicant to direct the application to another agency or transfer the application to another agency as appropriate.

Form of access

Various forms of access are available depending on how the information is retained in Council’s records. They are: • inspection of documents • copies of documents • listening to sound recordings • a copy of sound recordings • production of a document from computerised information.

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6.2 Further Information

Please see Council website for details on access to information view here.

Useful information and frequently asked questions can be found on the Information and Privacy Commission’s website. You can also contact the IPC on 1800 472 679 or by email on [email protected].

For more information regarding the Government Information (Public Access) Act 2009, you may obtain a copy of the Act from the Government Information Centre. A copy of the Act is also available here.

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7. CONTACTS FOR FURTHER INFORMATION

Should you have an enquiry, suggestion or complaint, we look forward to receiving your call and helping you to the best of our ability.

Willoughby City Council Administrative Offices 31 Victor Street, Chatswood PO Box 57, Chatswood, NSW 2057

Telephone: 9777 1000 Facsimile: 9777 1038 Email: [email protected] Website: www.willoughby.nsw.gov.au

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