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Celebrating Our S ///////////////////////////////////////////////////////////////////GEM the Details of Our Annual Find out Who Else Has Issue 38 Spring 2017 Celebrating our s ///////////////////////////////////////////////////////////////////GEM the Details of our Annual Find out who else has THIS ISSUE Members’ Meeting won a award Pulse GEM Page 07 Page 08 INSIDE www.swft.nhs.uk What our patients say... I recently visited Warwick A&E having been sent directly by GP. Friendly, welcoming, reassuring staff. Everything explained clearly and in a calm way. Made us feel safe and comfortable. Thank you for the excellent way you helped us The signs of spring are starting to to cope with a potentially stressful experience. appear and are very welcome after quite a difficult winter for the NHS. 1 There has been a lot in the media recently about the NHS. Navigating all of the coverage is hard, I just want to say my but one of the things I think is most clear is that the level of urgent demand continues to rise across ‘thank you’ to your staff. the country and there are still challenges when During 2016 I was referred to Central England caring for frail older people. There is however a lot of evidence to show that developing better Rehabilitation Unit I attended the Rehab centre alternatives to urgent care, such as social care on several occasions, I have found the staff at all outside of hospital, can help to reduce hospital times to be always helpful, everyone says ‘Hello’ admittance and support timely discharges. with that all important smile. Over the past few years we have stood out nationally as a Trust which is generally getting it right in this regard. It was great to hear Secretary of State for Health, Jeremy Hunt MP, during a BBC interview stating that others should learn from us. Shortly after the interview he paid us a visit and we talked about the challenges, highlighting the need for resources and also FE discussing some potential solutions. NT ED IE B T A A C P As ever, clever solutions are only part of the K V picture and what makes the real difference is the I A people and I think Mr Hunt realised this when K F O he met some of our staff. The importance of ACEBO our people is demonstrated clearly in our latest results for the national NHS Staff Survey. We have Follow us improved yet again and in many categories have on Facebook achieved some of the best results in the NHS. @nhsswft I would like to put on record my personal thanks to all our staff that make the Trust stand out and provide fantastic levels of care to our community. Glen Burley Chief Executive 02 www.swft.nhs.uk NHS Staff Survey - Amongst Best In The Country We’re thrilled to learn that we have achieved our best ever staff survey scores and these are some of the best results in the whole country. ach year we better our previous scores and we have improved on this even Emore in our 2016 results with 26 out of the 32 categories being in the highest band. There are a number of areas within the survey that show how proud, enthusiastic and passionate our staff are about the Trust. In particular, exceeding the national average, when asked if they would recommend the Trust as a place to work, scoring 78% against a national average of 59%. If they would recommend the Trust as a place to receive treatment, scoring 83% against the national average of 68% and if they felt the care of patients was the Trust’s top priority, scoring 82% against a 75% national average. There were many other areas where the Trust also performed above the national average and in fact were top in the country when compared to similar trusts. STAFF National Average ENGAGEMENT TOP RANKING SCORES for combined SWFT acute and SCORES: community trusts SWFT = 3.99 Organisation and management interest in and action on health and wellbeing 3.89 3.61 National = 3.80 Average Staff satisfaction with resourcing and support 3.50 3.28 SWFT’s 2015 score: 3.92 Percentage of staff feeling unwell due to work related stress in the last 12 months 29 36 (the lower the score the better) Recognition and value of staff by managers and the organisation 3.64 3.47 Staff motivated at work 4.06 3.94 Support from immediate managers 3.92 3.74 Percentage of staff believing that the organisation provides equal opportunities 94 87 for career progression or promotion the pulse : Spring 2017 03 Urgent Community Care Each year we set key objectives for the Trust, our Nursing priorities throughout 2017/18 can be seen below. ITY TIV These objectives do not capture everything that UC D O the organisation will do this year as we will R A P E L H TH continue to drive change and improvement at all R HOSPITALS U levels, in all services. This does, however, identify a small number of key objectives against which O we will be held to account by our Governors. Y T 8 N E 1 Maternity Rehab & Services S M Restorative - E E Support LF G Key pillars of our Strategy Children, M NA 7 Young People & A Family Services Health 1 Prevention O SCHOOLS 0 B 2 JEC VES TI SERVICE DEVELOPMENT SUSTAINABILITY PUBLIC AND PATIENT ENGAGEMENT PARTNERSHIPS WORKFORCE AND LEADERSHIP Open the new Stratford hospital which will include a Health and Wellbeing Centre, promoting self-care ✓ ✓ ✓ ✓ ✓ Develop teaching and training capacity within the Trust and prepare for Buckinghamshire Medical School placements. ✓ ✓ ✓ ✓ Subject to commissioner support, mobilise the Out of Hospital service model achieving key transitional milestones ✓ ✓ ✓ ✓ ✓ Review and further develop partnership arrangements with local health and social care providers and with Wye Valley NHS Trust ✓ ✓ ✓ Embed the integrated care delivery model we have with Social Care to deliver improved outcomes for patients ✓ ✓ ✓ ✓ Refresh the Corporate IT Strategy to include the development of a population health management solution ✓ ✓ ✓ Embed processes to review elective capacity to inform future plans for operating theatre staffing and investment ✓ ✓ Open a Midwife-led Unit at Warwick Hospital and review maternity capacity requirements ✓ ✓ ✓ ✓ Improve the patient experience when booking visits, appointments or operations ✓ ✓ Redesign 0-19 years services to be the provider of choice for commissioners ✓ ✓ ✓ ✓ ✓ Enhance patient safety through the use of technology to record and escalate patient observations ✓ ✓ Improve medicines management, efficiency and safety through the implementation of a prescribing system ✓ ✓ 04 www.swft.nhs.uk Allied in developing first class clinical staff We have formed an alliance with the University of Buckingham that illustrates our commitment to the continued development of the NHS workforce. We will be providing undergraduate education and teaching to medical students throughout the four and a half years of the Buckingham curriculum. The partnership will also generate opportunities for collaboration, particularly in research and development. University of Buckingham Chief Operating Officer John Clapham said: “This represents a very exciting and crucial step in the evolution of the University of Buckingham Medical School. We are honoured to be working with SWFT whose educational philosophy, values and vast experience in teaching our undergraduate medical students Glen Burley, SWFT Chief Executive and Sir Anthony will be essential to our ambition of creating great Seldon, Vice Chancellor, Buckingham University sign doctors for the future.” a contract outlining the partnership. SUPER SIAN is second of our staff members to be named a Queen’s Nurse In the autumn 2016 edition of the Pulse we shared news of Trust district nurse Johanna Riley being named a ‘Queen’s Nurse’. Since then another SWFT nurse has been presented with this prestigious award. Sian Wade, who currently works as a member of our Stratford Community Team 9, has had an established career working primarily with older people in a variety of roles in both acute and community settings. In addition to her time with us, Sian has held Sister, Nurse Consultant and Senior Lecturer Practitioner positions in Oxford and Birmingham. She has also published and lectured extensively and won numerous awards over the years including a Queens Nurse Development Award and published a book on Intermediate Care of Older People too. Debbie Smith the Professional lead for Sian’s team said: “As a Community team in Stratford-upon- Avon we are extremely proud and fortunate to have Sian working with us and our patients, supporting a commitment to high standards of patient care, learning and leadership. She is a true asset to our Trust and Community nursing. the pulse : Spring 2017 05 DATES FOR YOUR DIARY Council of Governors Date: Thursday 18 May 2017 Time: 5:00pm to 8:00pm Venue: Stratford-upon-Avon Racecourse, Luddington Road, Stratford-upon-Avon, Spotlight on Warwickshire, CV37 9SE All are welcome and there is no need to register. Cardiology Services The meeting will include assurance items requested by Governors, assurance provided by the Do you know that on a daily basis an Non-Executive Directors and discussions on the Council of average of 435 people will lose their lives to Governors’ Sub- Committees. a Cardiovascular Disease (CVD), 190 people The public will also have an will die from a heart attack and 12 babies opportunity to ask questions will be diagnosed with a heart defect? We are very aware of the impact this can have and dedicate a Heart Failure Nurse Specialist team to address this challenge locally. Natalie Barber, Heart Failure Specialist Nurse regularly attends and organises community events to highlight cardiology issues and offer advice and support to Warwickshire residents. The role of a specialist nurse is crucial. Specialist nurses have been put in place as they are equipped with advanced skills and The Trust also provides a number specialised knowledge.
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